★ 5

Great I love my gym

Source: Google

★ 5

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★ 5

Jack serafino..
best gym not crowded most important in industry!!! Clean crew nice welcome! All

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★ 3

Is a good place just need to do better job in the lockers and showers need more cleaning especially the showers to filthy and smell

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★ 5

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★ 5

Anthony’s class is awesome. He is motivating, funny and keeps me in shape. Goooooo Anthony!

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★ 5

This is for Cian the manager at the location, he was extremely helpful at mitigating the atmosphere at the gym.

I’m autistic and suffer horribly from overstimulation and usually avoid public spaces because of it but I’ve been trying to get fit and overcome a slight paralysis from an injury.

He was a bit apprehensive at first about my autism as most people are lol.

I came to him about the situation and he assured me that I belonged and held space to listen. I never experienced such thoughtful and considerate treatment.

Source: Google

★ 5

Amazing Staff- Front desk the best

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★ 5

I took Body Pump with @Hassna yesterday, and she is phenomenal. My sister first experienced her by chance when she subbed at the 76th Street location, and she fell in love with her class instantly. We actually looked up her name afterward just so we could follow her—and we found her at the 7:30 pm class at 91st Street. BEST. DECISION. EVER.
She absolutely kicks your behind in the best possible way. You leave drenched, shaking, and feeling so proud of yourself. She works every part of your upper body—back, chest, triceps, biceps—and you feel it the next day in that “this is good pain” kind of way that makes you want to come back for more.
But what makes her stand out isn’t just the workout—it’s her heart.
From the moment we walked in, she was warm, welcoming, and attentive. She greeted everyone, asked if there were any first-timers, and made sure they felt comfortable. I watched her help a gentleman who was new and a bit lost, and she guided him kindly and patiently. She also checked in with older participants to make sure no one was straining or hurting themselves. That level of care is rare.
What impressed me most is that she works out with us the entire time. So many instructors just call out directions, but she models every move, every rep, with perfect form—even while walking around correcting and supporting others. She had about 60 pounds on her bar and still gave us nonstop energy, motivation, and encouragement.
Her positivity is contagious, her energy is unmatched, and her class is challenging in the best way. My sister and I are officially hooked and will absolutely be coming back. She’s truly exceptional.
If you’re thinking about trying her class—GO. You won’t regret it.

Source: Google

★ 5

Loved her! The hour went by so quick. It was definitely worth it. Amazing energy, I felt empowered.

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★ 5

Hassna was lovely, encouraging me in my first ever class, providing different difficulty levels for each exercise, and playing good music. She was an excellent instructor!

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★ 4

Great experience signing up. The gentleman who signed me up was awesome.

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★ 3

I echo the review about the renovation because there is very limited functional training / free workout space now.

I understand the intentions equipping the gym with new equipments but management overdid it and flooded the floor with equipments that people don’t need / use. Recommend removing some of the equipments on the lower floor for free weights / functional training.

Source: Google

★ 1

I’m really disappointed with the customer service here. I was charged for a training session even though my account was frozen at the time. When I contacted the front desk and the manager, no one got back to me for an entire week. I had to call repeatedly just to get any update.

They told me I had to use the session by the end of the month, even though the charge shouldn’t have happened in the first place. On top of that, they refused to give me a refund.

Source: Google

★ 1

I wanted to renew my membership, front desk people no where to be found, sales membership agent was in a rush and not friendly. Thanks but not joining back.

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★ 5

Great music, Michelle is great
But the room is terrible and they need to add back the Monday and Thursday pm cycling sessions that was taken away.

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★ 5

First time taking the Body Pump class with Hassna, her energy is amazing which is important since it's at 7:30pm class. I especially enjoyed how she makes everyone feel welcome regardless of your experience or fitness level. Amazing class and I will definitely return

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★ 5

Great energy! Hassna motivates each student to do their best. All positivity. :)

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★ 1

Hate the new layout and that there is no spin room. There is only one studio so the amount of classes have been cut in half.

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★ 2

Been a loyal member of this gym for two years and it’s very well maintained but the recent renovation makes no sense. 4 different leg press variations and 3 lateral raise machines but not lower back extension, hip thrust machine, or preacher bench?!

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★ 5

Had a great time with this gym before I moved! I had major difficulty with online cancellation for two months, and $200 in extra gym fees is Not something a school teacher can sneeze at, so I called expecting no help and got Swift, Stellar service from Aaron! He was kind, extremely competent, and made me miss my old club :) Thanks Aaron!

Clearly they care about patrons past and present (hard to find in the UES) and if I move back, NYSC at E. 91st will be my fitness home again!

Source: Google

★ 5

Very pleasant gym to workout ! I love it 💪🏿

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★ 5

1st time here for orientation and demonstrations with Omari. Haven’t formally exercised for years (Decades)🙄He explained, and showed me the proper way to be physically healthy. Omari, most excellent Dude. Cliff PorterIII👍🏽😎

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★ 5

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★ 5

Had my first class with Linda today- I was late but she helped me out to get situated despite that. She was a great instruction and kept the vibe high.

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★ 5

I have been traveling the last month
And just returned with a
Commitment to participate daily

I love the staff
I’ve had a number of physical challenges
NYSC is my “happy place”!

I love the
- environmnt
- staff
- members
- manager!!!!!
I am so happy I found NYSC
I look forward to getting back in a regular schedule,
I will return tomorrow
Bonnie Manter

Source: Google

★ 5

The staff is knowledgeable, helpful, and courteous. I’m having a delightful experience since I started September 1st 2024. Also, I’m enjoying my workout sessions with Alvern. He’s a terrific trainer and I see all the difference it makes.

Source: Google

★ 5

A haven for intense gym rats. Very helpful staff. Easy to stay motivated here!

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★ 5

I love this class!!! I love her energy and her encouragement to us

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★ 5

She’s amazing!!!

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★ 2

Wish it had the neighbours subscription like other NYSC around the city

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★ 1

Edit (Nov ‘25): After the renovation, I need to change my previous 3-star review to 1-star. The recent changes make absolutely zero sense, and now the bottom floor cluttered with machines and virtually impossible to walk through. And not only did they not address my earlier feedback about not having enough benches near the dumbbells, but they actually removed one of the 5 adjustable benches and replaced it with a decline bench that no one uses and is just taking up valuable space.

I really, truly don’t understand who was in charge of the renovation, but like others have mentioned in the reviews, clearly they didn’t base the redesign on customer feedback.

Previous Review (Sep ‘25):

This place is ok for the price, especially if you live close by, but misses the mark on a few very basic but very essential things.

1. There are only 5 adjustable benches in the weight room, despite the fact that there’s room for at least 1-2 more. This means that there’s always a wait for the benches no matter the time of day, which can be annoying if you’re trying to get in a quick workout before or after work.

2. For some reason, there isn’t a single individual-handle attachment for the cable machines in the entire weight room. I don’t know if they were stolen and NYSC just never replaced them, but this means you can’t do single-arm anything on any of the machines.

3. The ceiling consistently leaks in random places when it rains. Not really a huge inconvenience as you can just avoid those areas, but kind of a telling sign on how they manage the place.

Overall, this NYSC an ok option and way cheaper than the Equinox next door, so I guess that’s why they don’t feel the need to invest in their equipment, but if you’re in the market for an upscale gym experience or don’t live within 2-3 blocks, I’d look elsewhere.

Source: Google

★ 2

The first floor is alright but the changes downstairs are disappointing. Some of the new machines are cool, but a lot of them are repetitive or worse than what they previously had, just taking up space. They also removed popular equipment with no suitable replacements. The employees are all great except the manager, he's rude and unhelpful

Source: Google

★ 5

I really like this gym, it has all the equipment, classes, and weights you need 💪🏽 The staff is friendly and the atmosphere is great ✨
My only comment is that the 91st & 3rd location has too many machines, so there isn’t much open space for those of us who prefer training without machines 🤸🏻‍♀️
Other than that, it’s a great place to work out and I always enjoy coming here! 🙌🏼🏋🏽‍♀️

Source: Google

★ 1

Update: sadly cancelled my membership due to management changes.

I’ve been a member of this gym for over 3 years as an avid workout class attendee up until now. Horrible decision to remodel the cycling room and convert it to a personal training zone.

Source: Google

★ 3

Half the staff a friendly and accommodating. Some appear to be in physical distress.

The new addition of equipment is kind of jarring. They’re kind of awkward, and there are too many different varieties of plates.

The science experiments in the shower stalls appear to be flourishing nicely.

So… Thanks. 👍

Source: Google

★ 5

Hassna is great!
The gym is a little run down but the reason I stay is because there are some great instructors, and she is one of them! Her class is great, and she is fun and actually cares. Also her energy is inspiring!

Source: Google

★ 1

I have been going to this gym for years and it used to be my favourite NYSC branch until the recent introduction of the new manager, a bald man with an incredible talent for creating problems where there are none. On every single one of my visits now he interrupts my exercise rudely to tell me that something or other I am doing is now against the rules - and it’s amazing how many new rules there are every time he is around, and also how often these rules change spontaneously. Again, I have been going to this gym for years not being bothered (the rest of the staff are all friendly). I’m all for new rules being implemented if it’s for the health and safety of everyone in the gym, but they shouldn’t be completely random, exist only when 1 person is around, and also could very well be communicated in a polite way.

Update: I have been made aware now that the manager’s name is Cian/Chris and that many other members (and even the staff!) have similar complaints. Treat people better, Cian/Chris!

Source: Google

★ 4

I have been a member for years. I continue because the membership is included in my insurance.

Source: Google

★ 2

I’ve been going to this gym for over three years and generally liked it (with friendly staff and overall cost for value), but I’ve felt mixed about the recent renovations.

They added a lot of new machines, which is great in theory, but the space now feels much more crowded, and some of the new equipment isn’t as functional or well-designed as before. For example, the new bicep curl and squat assist machines downstairs are not very intuitive to use, and even the staff had trouble adjusting the seat height for me. I have been to various gyms for more than a decade, and have not encountered difficulty with using equipment.

It’s also disappointing to see fewer squat racks available — I’ve heard a lot of members mention the same concern. Looking forward to seeing them bring more back (but when?)

Lastly, the new layout feels more cramped (almost like an LA Fitness), with only the back room left for stretching or core work. Overall, I hope the gym reconsiders some of these changes and brings back a bit of the comfort and usability it once had.

Source: Google

★ 2

I’ve really enjoyed this studio and its classes, but recently the management decisions have made the experience frustrating. The new policy removing the punching bags and limiting client access to the studio outside of class times has taken away a lot of what made this place great. Many of us valued the open studio time for personal practice and consistency, and it feels discouraging not to have that option anymore.
I hope the management reconsiders these restrictions and finds a balance that supports both structured classes and member independence — that was part of what made this community special.

Source: Google

★ 5

Hassna is a great instructor; she makes class interesting, challenging and doable. My first time in her class and she helped me get oriented and gave me the confidence to do the work.

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★ 5

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★ 5

Intense but amazing . First timer and will soon be a repeater

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★ 5

I love the new renovation! They updated the layout and added way more machines. There's probably twice more machines now than before, which I love.

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★ 5

I’ve been coming to this gym for over 5 years now and just want to mention that I’ve never had issues while at the gym or any of its staff. I have been training with Bob for a couple of years and would recommend him to anyone needing a change, looking to learn, and just simply improve their fitness and/or routine. I’ve always received good customer service and always been worked with concerning any issues I may have. I working my way around the new renovations and like with anything else in life, I’ll adjust and appreciate the effort to Mae the place newer and better for its members.

Source: Google

★ 5

I've been coming here for the last 3 years and I can't stop! They just renovated the gym will all new equipments and it's truly amazing! It has that new car smell and feel. I know sometimes people don't like change but it's 2025 and if you don't keep updating and changing you will fall behind. Cian, Carolyn and the whole staff are very attentive which is a rarity anywhere. I can't wait to go back to use another matching I haven't tried before! Keep up the great work!

Source: Google

★ 5

BEST GYM ON THE UES. Not to mention the best deal! This location had a shift in management about a year ago when Cian and his team joined and changed everything in the best way possible. He and his team have improved this gym more in the past year than the 15 years prior that I have been a member at this location. They recently underwent a complete renovation and I could not be happier! The staff is welcoming and knowledgeable, the gym is kept immaculately clean and I am genuinely grateful for all of their continuous hard work. Thank you, Cian! Also, Bob is a staple here. He always greets you with a smile, is a fantastic employee/trainer and never stops encouraging you to be the best version of yourself. (He also has excellent taste in video games) 5 STARS.

Source: Google

★ 5

The Third Avenue/91st Street branch has been completely reorganized with upgrades in exercise equipment and huge improvements in its layout. Highly recommend.

Source: Google

★ 5

This gym just did a complete makeover of the exercise equipment. Added tons of machines and weights. Very good upgrade.

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★ 1

Who thought it was a good idea to take this gym down to one single squat rack? Unfortunately I'm stuck with 10 more months on my membership, this is now a completely different and far worse gym than when I signed up.

Update: the flood of clearly astroturfed positive reviews makes it pretty clear that they don't intend to admit they screwed up, and that it's not gonna happen because the manager is taking the criticism incredibly personally, which was obvious with how incredibly rude he was when I complained in person about ruining this gym.

Source: Google

★ 1

I came here to leave a review related to the renovations and am now cracking up at the obviously fake or at least requested reviews praising the renovations and the manager (as if the guests to the gym are regularly interacting with him during their workouts or something). Notice they didn't start pouring in until after the slew of negative reviews, quite the coincidence! Seriously, I went back in time and there were no positive mentions of management prior to this recent push and we're expected to think those are organic feedback out of the blue?

And that tells you all you need to know about the renovation situation. Instead of listening to gym members and trying to fix the negative situation they created for their customers with this renovation, they try to bury the negative feedback with fake reviews telling people they need to change their workout routine? Give me a break.

The renovation is obviously straight up bad and every actual review that isn't like "wow best gym ever" (as if they wouldn't be going to the equinox around the corner if they could afford it) show all the valid criticisms. Only 1 squat rack, new machines are impractical with the plates (who cares how they smell????? Is that why you go to the gym????), no open space anymore, and they removed machines that they honestly should have been adding more of just based on how frequently I was waiting for them before.

Just total nonsense. I've started going to a different location for the time being, but I will definitely be canceling my membership after seeing these nonsense fake reviews ("I felt like I was in a dream"? Seriously? lol) and wouldn't recommend signing up here until management grows up.

Source: Google

★ 5

Excellent service. The staff are always friendly and helpful. Best gym I've ever been a member of. They just did a full revamp and had a lot of new equipment come in which is awesome. People who complain about missing the old equipment probably need to change up their routine anyways.

Source: Google

★ 5

I have been coming to this gym in some form since 2014, so I have seen several of its “versions.” They recently went under a renovation and added all new equipment. I am so pleased. I felt like I was in a dream! The downstairs weight area is filled with new amazing high quality plate loaded strength equipment. There is officially not a commercial gym like this location on the upper east side anymore. I highly recommend this location if you are a lifter and looking to get stronger!

Source: Google

★ 5

My gym for the last 10 years. Exceptionally well managed. The general managers Sian and Carolyn are the best. I could not imagine life without this place. I am here almost every day. Stay strong!

Source: Google

★ 1

Previously I had nothing but good things to say about this location, but the renovation has left me very disappointed. The open space has been almost entirely cut, leaving a small and overcrowded section that feels like an afterthought for anyone wanting to use free weights, stretch, or do anything that is non-machine.

The combined studio now feels tacky, unlike the previous set up where I was very impressed with how premium the cycle studio felt.

Will likely not be renewing my membership, which is unfortunate because I really did love this location previously!

Source: Google

★ 5

I must say the upgrade renovations they’ve currently made at this particular NYSC with all of its new equipment have made it much more accessible as a club member as well as the employees who are very professional always greeting all members when entering the gym, overall making this location the Place to Go To in my eyes! 👌💪🏼💪🏼💪🏼

Source: Google

★ 5

Been going here the past 2 years, The craw is incredible, warming and kind .
They have renovated the gym with brand new machines hammers dumbbells etc , I am a long time trainer and can say for sure this is the best value gym on the upper east side !

Source: Google

★ 5

I really enjoy this class. The exercises are able to be completed by all levels. The instructor Rona explains what muscle groups are being worked, why and what the risks are. Rona makes the hour go by quickly with comments and call-outs to attendees. She creates community by remembering names.

Source: Google

★ 1

The renovation is terrible. It’s an overcrowded maze of plate loaded machines downstairs with almost no place to work with free weights unless you cram yourself awkwardly into a corner. There’s barely any space to walk around without constantly dodging people loading up machines.

And despite having all these new machines they somehow don’t have the essentials. They got rid of all but one squat rack so have fun waiting if you go to the gym at peak hours. Things like the hyperextension bench and hip thrust are gone.

If you want to do 5 machine variations of the same movement for your workouts then i guess it’s fine but otherwise go to a different location.

Source: Google

★ 1

I have concerns with the recent changes at the gym -- most of the new machines require you to use plates to adjust the weight. If you’ve been to a gym before, you know how often people forget to rerack their weights. and if you have any mobility issues, whether due to injuries, age, or anything else, the equipment is difficult to use... I like and use plate loaded machines but I don’t want my entire workout to be loading and unloading a machine.

With pin loaded machines you can easily make adjustments and help gain confidence if you’re a beginner or coming back from an injury. It’s a mistake to remove all of them (and almost all the squat racks...)

I enjoy using a mix of machine types/free weights/bodyweight/etc and a good gym has a range of equipment and space to do your own thing
This NYSC used to meet the needs of a wide range of people who had different goals or styles of exercising. Now you are forced into working out a certain way. I wonder if they asked for any feedback from members before implementing these changes because it doesn’t seem like it.

Source: Google

★ 5

been going to this gym for over 3 years and last week’s renovation has turned it into the perfect gym for me. plenty of smooth bodybuilding equipment suited for someone looking to improve their physique, as well as beginner lifters trying to get in shape

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★ 5

Huge upgrade for the gym recently. Very well organized, premium equipment, and an elevated gym experience. Management team is very welcoming. Look forward to every visit

Source: Google

★ 5

The new club manager is doing an outstanding job and with the addition of all the new state of the art machines this club is top notch.
Glad to be member, staff is very nice and helpful

Source: Google

★ 1

It's been renovated and now there is only one squat rack?? Also there is literally nowhere in the gym to do deadlifting anymore. I don't know how this was planned but without these very essential things, I'm strongly considering leaving. there is no free barbell anywhere in the gym other than at the bench presses and the single squat rack. These things were used frequently by many people so I just can't understand the thinking behind this. Would love to know if fixes are coming because my workout plan just got completely cut off without the ability to deadlift at all.

Source: Google

★ 1

New review 10/14/25
The 91st Street location used to be very nice. It’s now been renovated and it is not good for Group Classes. The Spin room is now used for Personal Training and seems to be empty most of the time. The spin bikes have been moved into the “gym” and are only inches apart. It will be scary if there is another COVID or Flu outbreak. The bikes take up 1/3 of the gym, so space between mats for the Body Conditioning Class is tight. It impedes movement and does not feel safe. Everyone I’ve chatted with about these changes also seems upset and agrees there was plenty of room elsewhere in the facility that could have accommodated Personal Training without ruining the Group Classes space.

Prior review:
The Spin Instructor, Wellington, is thorough and a lot of fun. He provides a lot of individual instruction during the class and really makes an effort to get to know each participant. He’s one of the best Spin Instructors I’ve had.

Source: Google

★ 1

Before my favorite place to work out very nice cycling classes and trainers and nice work out machines..but now it's a disaster no body happy the removed and charged all there we not happy with that decision

Source: Google

★ 5

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★ 1

The manager thought it would be a genius idea to take out all the squat racks, and he's extremely rude if you try to talk to him about it.

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★ 5

Love Michelle Bloom who is my spinning instructor. Always makes the class fun, enjoyable and I get a great workout!

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★ 1

Now has only one squat rack, it’s all machines

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★ 1

Gym was renovated and clearly did not think about the needs of the people who go here. There's no space to do your own workouts or stretch. It's machines galore. I used to come here 4 times a week with gympass and will be going anywhere but here going forward.

Source: Google

★ 2

This gym was recently renovated and for the most part its good apart from one big problem. There is only one squat rack now, which seems very strange because so many people use squat racks including myself, also the only deadlifting platform was removed. I don't understand why there were 7 new chest press machines added but no squat racks. If you're like me and mostly do free weights or compound lifts this gym has definitely downgraded.

Source: Google

★ 2

Update: downgrading to 2 stars (from 4)
They recently replaced all but 1 squat rack with plate loaded pivot, iso, and other machines. They also removed the only lifting platform and most of the adjustable benches. It feels like an oversized apt/hotel gym.

I am not a powerlifter, I mostly run/cycle outdoors, but use free weights to cross train 1-2 times per week. For those that prefer free weights, the gym is now nearly unusable.

Prior review: This NYSC is noticeably cleaner and better maintained than it was a year prior. The free weight areas are well maintained, staff is very friendly, and I rarely need to wait for equipment.

I switched from the Equinox across the street in 2023 because I couldn’t justify the premium for my 1-2x per week workouts. I don’t know if management or something else changed, but kudos to the current team, because in the time since I joined, the bathrooms are much cleaner, weight area is far better maintained, and a lot of the old benches and bars were changed out.

Source: Google

★ 1

The gym was recently renovated, and there is now not enough equipment to service the amount of people there. Particularly there is now only one squat rack, which is not enough considering all the members that use it. There used to be 4 (which was enough, and even then at peak times all the racks would be taken). I hope they make an effort to increase the amount of squat racks.

Source: Google

★ 5

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★ 1

I’ve loved coming to this gym for the past year, but this week they got rid of the hip thrust machine, which is by far the most important machine for my workouts. Apparently it’s going to be replaced by smith machines, which are not the same at all. Frankly I think it’s a sexist move, since women disproportionately use that machine. It was already relegated to a shaky corner a few months ago. Seriously reconsidering my membership over this.

Looking forward to updating my review once they bring that machine back!

Edited to add: hyper extension machine too???

Source: Google

★ 2

I recently joined this gym and was loving the total body class and spinning. The gym is clean, staff friendly and classes were great. Recently the gym is undergoing renovations and the two studios where classes were held are merged. The classes are now overcrowded and acoustics are terrible. Very disappointed!

Source: Google

★ 1

I am editing my post due to the management. The teachers are fanstastic (Wellington, Pam, Micah and Anthony) and I hope they don't leave because of all the negative changes made by the manager who came in last year. Since the new management came, the gym has steadily gone downhill. Many of the cardio classes (which were well attended) were cut and now the spin room is gone to make room for a personal training area. There is plenty of space at this location for personal training. Now you can't hear the music or instructor teaching the spin class due to the fans and that the speakers are facing away from the bikes. The management does not care about the members and likely does not seem to care for the instructors. If you are looking to join the 91st and 3rd location, go elsewhere.

Source: Google

★ 1

The classrooms have been rearranged to create am the spin and exercise classes together in one room, which is too small to accommodate all the equipment. They did this to give personal training sessions (which make more money for the club) their own room.

I have loved this club for decades, but no more. The crowding is now subhuman and the classes have been cut back because of this room change. Awful!

Source: Google

★ 2

I’ve really enjoyed using the E 91st street location for an about a year for cycling classes. However, the recent relocation of the cycling classes and reduction in the class offerings has been extremely disappointing. The new location does not allow for easy bike setup, and the trophies at the back of the room are in the way of mounting onto the bike. Additionally, if classes remain cut, I will still want to cycle and just find a new gym to do so.

Source: Google

★ 5

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★ 4

I took Laura C. Humanez's Bodypump on Thursday evening in summer a couple times and liked it. I was planning on taking it on a more regular basis and got disappointed that class duration got reduced to 45 mins only. I prefer an hour long class duration since it makes my gym trips more worthy and allows me a better workout. I hope the management would soon restore it back to 60 mins.

Source: Google

★ 1

Update: 9/30/25

Sadly I have to lower my review of the 91st St. club to reflect how quickly bad management decisions can destroy a club. NYSC hosted multiple fitness classes that were filled to capacity. When members asked for more classes the new manager curtly replied “no”. In fact, many members have witnessed this manager’s
abusive treatment of instructors and rude demeanor towards members who bring forth concerns or ask questions. Most recently this manager decided to remove the bikes from the spinning studio and make it a personal training room. This spinning room had hosted over 275 members in spinning classes, per week. This management has prioritized the needs of a few members over the 750+ members who take fitness classes each week! (The irony is this new personal training room is barely used, and there are multiple spaces, in the back of the club, that could have been converted into a personal training room without inconveniencing anyone!)
Then they shoved 27 spin bikes in the corner of the one fitness room left, and have members ride, in the corner, inches apart in an already crowded room. When members voiced their concerns the manager curtly replied “you’ll get used to it”. In addition, instead of increasing the number of spin and body conditioning classes, which are consistently filled to capacity, they cut classes so many members are unable to utilize the fitness classes in the club. NYSC was know for having good instructors with great classes, so it’s concerning that this bad treatment of instructors, and insensitivity to members will cause these instructors to leave.
It is truly disconcerting to see such poor decisions by new management ruin a club. There are many options for fitness clubs in NYC and, sadly, I can no longer recommend this club. I would strongly urge anyone looking to find a fitness club to look elsewhere. NYSC is no longer an option for a full and enjoyable fitness experience.

Previous Old Review:
I love this club. It’s down to earth, has a lot of classes, and super convenient. They are also responsive to members. Instructor are friendly ,especially Pam, who has the best spin class! Jess gives a great body conditioning that’s fun and effective!! In fact all the instructors give great classes. Also The Bonus is it’s less expensive than many clubs around here, but you get just as much at NYSC without the attitude or high cost!

Source: Google

★ 4

I have been a member of this club for almost 6 years, and as someone with prior experience as a front desk supervisor at a well-known gym in Northern California, I’d like to provide some positive, as well as some constructive feedback.

The gym itself is very well-equipped and offers everything needed for an effective workout. There are no major gaps in equipment availability. During peak weekday evenings, it can sometimes be challenging to find open machines or spaces, but this is a very common experience across most fitness centers.

The membership pricing is fair and offers strong value, especially considering the club’s reasonable hours and convenient location on the UES.

The staff, for the most part, are friendly and professional. The personal trainers, in particular, demonstrate genuine care for their clients’ progress and consistently advocate for their success.

That said, I and several other members have had negative interactions with a staff member named Chris. On multiple occasions, he has been discourteous toward both myself and other clients. Additionally, he has insisted on charging for first-time guest passes, even when visitors qualified for the complimentary trial pass advertised on the gym’s website. Unfortunately, this has discouraged potential new members—one of my friends who had just moved to New York was so put off by the experience that they chose to join Equinox across the street instead.

Overall, this remains a high-quality fitness center that provides excellent value. My only recommendation would be for management to address these service inconsistencies, ensuring that all staff interactions align with the club’s otherwise positive reputation.

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★ 5

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★ 5

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★ 5

Amazing the best workout

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★ 5

I went to Hassna’s Body Pump class tonight at 7:30 pm, and she is absolutely amazing! I’ve been doing Body Pump for over 10 years, and she’s one of the most energetic and fun instructors I’ve ever had. I loved how she brought so much energy to the class, and her weight selection inspired me to push myself and increase my weights. So thankful for incredible instructors like Hassna—she makes working out a joy!

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★ 5

Had a great intro with session Britney and got a clear message on what I am doing good, and what I should work on more, very helpful!

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★ 1

After I joined NYSC on August 28, I was surprised to receive an unexpected $100 extra charge. Yesterday, on my way to the gym, I stopped by the office of Cian, the General Manager, who gave me the initial tour and helped me sign up. His office is located right by the gym entrance, and there were no signs indicating restricted access.
When I knocked on his door, Cian responded rudely and overreacted. He claimed the extra charge was automatically generated by the system. However, I clearly remember our first conversation—he repeated several times that I would be charged $1 for August, $80 for September, and then $100 starting in October. Instead, all of those charges were applied at once.
I remained polite and respectful throughout the interaction. As someone with university degrees in psychology and sociology, and as a family man, I always try to approach situations with understanding and calm. That’s why I was especially surprised by how dismissive and unprofessional his behavior was.
Eventually, he said he would add a note in the system to ensure I’m not charged again in October.
I’ve been to gyms all around the world and have never experienced such treatment. I understand that New York can be intense, but my experience with Cian felt unnecessarily hostile and unwelcoming.

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★ 5

Britney, the personal trainer, is awesome! Such good advise & so personable.

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★ 5

I Love being in class with Hassna. She is very good and I can see she loves to give the best of her. She's always smiling and making us feel so much better, even when we can't take it anymore, she gives us that push to finish with her.

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★ 5

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★ 5

I took the body pump class with Hassna. One of the best instructors I’ve had. Good energy and pushed everyone in the room!

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★ 2

We pay elite status prices for a pool... that we cannot use... at least offer a discount for the discrepancy.

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★ 5

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★ 5

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★ 5

Has everything I need!!

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★ 5

Pam is awesome! Love her class!

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★ 4

Good orientation session with Chris A.
Nice gym facility. Only missing a pool.

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★ 5

My trainer Alvern was attentive and supportive. I felt seen and heard and his attitude was welcoming and supportive.

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★ 4

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★ 5

Britney is professional, personable, positive! Her initial analysis session was revelatory and useful!

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★ 5

So amazing estee very good and profeccional cycling class A+

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★ 5

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★ 4

The pool is not working. Everything else is incredibly perfect.

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★ 5

Nice routine and overall great experience attending her class!

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★ 5

Hassna’s cycling class is the best❤️❤️

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★ 5

The best spin class I had. Hassan was wonderful. Great music, excellent dynamic overall. Looking forward to another glass with her.

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★ 5

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★ 5

Great

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★ 5

Great club!!

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★ 5

I really enjoyed Hassna’s class. She has amazing energy, very approachable, and is very motivating. I will be joining her class again without a doubt!

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★ 5

I can't use my android phone for any connection - i.e. treadmill. IPhone only.

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★ 3

Excellent
Location, Great environment , excellent equipment & Trainers , the only issue I had was , not enough benches for the amount of dumbbells , also I couldn’t find like message chairs , I guess that’s not part of gym , don’t know , other than that
I was very happy like being on a candy store using the 120 pound
Dumbbells that I can’t find anywhere else ..
Love my super heavy weights

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★ 4

I have been going to the 91st & 3rd location for many years. Friendly and courteous staff with a clean space to work out in.

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★ 5

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★ 5

Very attentive to just where I am in this process. Encouraging me to get to the next level - pushing me at just the right pace Very Happy to be working with Briana !!!!—

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★ 5

I was considering a membership and I spoke to Matt. He walked me through everything and was super nice. Even gave me a copy of the contract to look over before I decided to join!

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★ 5

I love this gym. I want to give a HUGE shout out to my trainer Britney ❤️ she is extremely patient while pushing you past your comfort zone overall creating a lovely and motivating environment. Britney always adjusts to your schedule and is extremely accommodating ⭐️ If you’re looking for a female trainer that knows her stuff and is realistic with your goals, just stop reading this come in and ask for her!! P.S. the classes are great just took a lovely BODYPUMP class with Hassna and I am worked out, woohoo 🥳 10/10

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★ 5

Instructer tonight's Body Pump is amazing she comes up to you making sure everyone is ok and introduce herself to newcomers. She bring an immense energy to the class and enthusiastic. I look forward taking her class. Thank you, Strong vibe! 💪

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★ 3

30$ day pass / single entry fee. They offer a free trial.
Opinion from an average office gym sis with 6 years of disgreaiful results (181cm x 92kg @11%).
Gym in lower ground with no windows.
Bodybuilding: everything you need, cables, lat machine, pulley, dumbbells up to 60kg, all isotonic machines.
Powerlifting:
- squat: 2 half racks. They clearly are not fan of those, you will find them in the corner.
- Deadlift: no idea where you can do it.
- Bench: precor bench, one of the worst existing. No safety bar, who needs them anyway. Ultra hyper low to the ground. Good to end your rotator cuff in one blow.

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★ 1

I asked to pause membership, they agreed, charged me anyway. I emailed to get the money back and they charged me again. I emailed about this and received no response. I cancelled the membership because of billing issues and they put it down as 'financial hardship'. 0/10 they are scammers stay away

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★ 5

Britney is the best! I love working with her- she is so knowledgeable, encourages and pushes me to reach my goals! Best decision I’ve ever made!

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★ 5

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★ 5

Great spacious gym with a variety of machines and equipment. Britney is wonderful, and she gave me an amazing tour of the place!

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★ 5

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★ 5

Nice facilities and helpful staff:) Hassna's class was so fun .

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★ 5

Hassna was incredibly welcoming and energetic - by far one of my favorite classes so far! Would love to have the music a little louder next time.

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★ 5

Hasana is amazing! Great class everytime!!

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★ 1

No air conditioning in the middle of summer — and it’s in a poorly ventilated basement. Do yourself a favor and avoid this place. It’s an uncomfortable, substandard environment that anyone serious about their health and training should stay far away from.

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★ 4

It was too cold. I get migraines from cold AC. I wish it was less cold. I managed staying for 10 minutes but couldn't risk staying longer.

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★ 5

Great instructor, super fun class!

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★ 5

Amazing class

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★ 5

The people are nice and on point concerning service. I wish they had massage chairs, like one of their sister locations close by and longer opening hours at night.

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★ 5

Ivy is the best!!!!

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★ 4

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★ 5

I like everything about the gym! All the staff are real nice. I consider all the staff my friends and they are always ready to help if I have an exercise question.

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★ 5

Britney helped me so much with the inbody scan! Very thorough and great perk when signing up for a membership

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★ 5

well greeted and enjoyable place.

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★ 5

Brittany was helpful in body weight assessment

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★ 5

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★ 1

Great gym, but the daily members are incredibly selfish. Everyone is super setting and leaving things on equipment so other members can’t workout. Would go elsewhere

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★ 5

Great value. Clean. Decently equipped. Good folks.

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★ 5

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★ 5

Britney was very helpful during my first session

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★ 1

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★ 5

Brittney was very helpful with the body scan.

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★ 5

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★ 1

I’ve been going to this gym for three years, and every summer it’s the same story—the AC in the lower level never works. Every time you ask about it, they give the same empty promises: “It’s being fixed.” But nothing ever changes.

Yesterday, I saw an elderly man nearly pass out from the heat—I had to bring him water myself. It’s not just uncomfortable anymore, it’s dangerous.

At this point, it’s hard to believe this place is operating within legal standards. I wouldn’t be surprised if the Department of Buildings or the Health Department shows up soon. Frankly, they should. No one should be working out in these conditions. It’s unacceptable.

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★ 5

Brittany was awesome! super helpful and kind.

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★ 5

Rating for Rona is 5. She is wonnderful.

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★ 5

Britney was very helpful, very nice stuff.

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★ 5

Best place to get yourself in the shape

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★ 5

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★ 5

Excelent class. I feel like a million bucks

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★ 1

The NYS on 3rd Avenue & 91st has the worst management. It makes no difference how much you report a problem it will never get taken care of. The TVs on the cardio machines have not worked in months. When you ask when they will be fixed, you get a dumb answer, which is no answer at all. This gym has never been managed well & will always be exactly what it is which is a disaster.

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★ 4

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★ 5

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★ 5

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★ 5

The staff was excellent and professional

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★ 5

Caroline was wonderful and put the app in my phone and was just so helpful and I’m looking forward to using the club. The young man that helped also was wonderful and gave me the schedule. Thank you very much.

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★ 5

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★ 5

Michelle, spin Class, the best

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★ 5

Rozhan is the best trainer!

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★ 4

Hassna is an enthusiastic and friendly instructor. She makes sure to notice and actively welcome newcomers and puts extra effort into learning people’s names in her BodyPump classes. I adore Vivian’s vibe and teaching style to the point that I regularly trek across town to go to her classes when I can actually get a slot (her Bodycombat class was my absolute favorite of all time). Her BodyPump classes fill up literally within the first minute on the app. The bureaucracy of NYSC can be frustrating with the cancellation of popular classes without adequate replacements, but I’ve enjoyed the class instructors and front desk staff and wish the company appreciated them more.

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★ 5

Coach Britney helped me with my introduction to the gym and gave great workout advice. Their body metric measuring machine is very cool and I look forward to basing some of my future workouts on it

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★ 5

I have been a member of NY Sports Club for over a year. I simply run on the treadmill and lift weights a couple times a week.. I now want to learn how to use machines to build strength as I age. I signed up for my complimentary introduction to the gym (yes… it took me awhile to do this) and spent an hour with the trainer Brittany. She gave me good advice on how to use the machines. She was patient and tough. We can’t be lazy to see results. Thank you Brittany:). I am now more motivated to improve my health with strength training.

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★ 5

Cycling class today with Wellington was amazing. It was my first time, and he was exceptionally welcoming. He frequently stopped by to coach me on proper form and to make sure I was feeling well. It made a big difference - thank you!

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★ 1

Don’t ever go there trainers r rude I wouldn’t make this my home gym ever again . It’s nice & fancy but it ain’t worth getting mistreated .

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★ 5

Hassna is an amazing instructor! I love her Bodypump classes, she always creates such a positive and energetic environment for the workouts! She is a dedicated and encouraging instructor and I appreciate how she always goes above and beyond to help us get the best out of our workout.

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★ 5

Hassna M. I love her class, she is amazing, she always makes sure if we are following the instructions, I'm learning a lot in her class and I'm achieving my goal in my body. I highly recommend her class.

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★ 4

This is one of the former NYSC locations which originally opened with a pool in it’s original layout, included into its membership tier rates. However they closed out the poolside addition due to the considerable overwhelming overhead expenditures, [post-pandemic], following the club’s membership which never fully recovered to its pre-pandemic statistics. The upper Eastside gym has nonetheless become a hallmark niche for many people who reside there, based on its proximity to the convenient hours of operation and extensive workout facilities. The Pros: easy, friendly community based gym, very popular and very relaxed. The Cons: horrible yoga classes, and a generalized lack of qualified course instructors. Yes, the greatest downside centering the NYSC group class program is its lack of qualified yoga teachers. Many of whom have already moved onto better positions elsewhere at their competitors’ expense to health club companies or independent businesses privately. Unlike Equinox, The Chelsea Piers Group, and so on, these higher end luxury brands can afford the best group class instructors and pay them handsomely. But because the fallout was so heavy losing the number of its workers, the NYSC directors revamped the entire group class schedules based on the shortage of qualifying group instructors. Leaving whoever could teach it in their stead. And like many seasoned yoga devotees, putting up with the kind of certification incompetency [others], in other places, wouldn’t have met with coaching from a brand of fitness in a dismal practice to every respect of judging the discipline and quality to healthier yoga fidelity. It’s of course impossible for anyone to rate a yoga instructor’s commitment to an organization regardless of how awful they are in terms of performance or figure that the club can lose their membership count in the end. So much so, that there’s no choice but to keep the tolerated inconsistency. Regardless of whatever it might mean. This is a great location, but, then again, if power lifting is a huge draw for anybody wanting to workout with a bevy of outstanding spectacular great athletes and jocks, this is definitely going to be the place to be whether you’re single, married, or otherwise partnered to one … just be careful and skipjack any of the yoga classes— it’s less than certifying. Or even an ideal practice especially for starting from a “child’s pose” as a primer for the first initial position … (Who does this crap) … ?? Ridiculous to think that this is unthinkable out of all of the most incredibly wonderful masters of yoga [we experienced] it would not be in a meditative state Buddha would have given. Ultimately it’s the most important aspect of yoga meditation to be present and preserved. Yet, ‘unfortunately’ it doesn’t seem to really work with whatever the meditation program is for this one there … regardless of how intellectually knowledgeable it appears to center on what “the practice” practices!! On social media across all platforms. Highly untenable and downright up-dawg poor.

Yogis— Be-aware.

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★ 5

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★ 5

I started at NYSC on 91st in January and overall have a great experience there. I mainly take the weightlifting classes and cycling sessions, and they’re always well-run and energizing. I especially enjoy Wellington’s class—it’s more challenging, which I really appreciate, and it pushes me in the best way. The music is also consistently on point and adds to the energy of the workouts. Highly recommend if you’re looking for motivating group fitness options!

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★ 2

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★ 5

She is the best ♥️

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★ 5

Rona raises the bar in what a good instructor should do! Always Amazing!

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★ 5

Hassna is an incredible instructor! She keeps energy high and positive, connects with all of her students individually, and leads workouts with ease.

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★ 5

Azorn has been extremely professional, friendly and helpful, not only at the front desk but also helping me in any issue related to the spinning room, at any time i had bikes, stereo or air ventilation issues during my Sunday classes. I will miss him at 91st but glad that, through his good performance, he was now promoted as Assistant Manager for 76th Street👏👏👏👏
You are the best Azorn and I Am sure you will be a great asset for the new location.
CONGRATULATIONS, my friend!!!👏👏👏

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★ 5

Wellington Silva was amazing. He worked our butts off. It was my first time taking his spin class and baby thats all i needed to start my day. I also love that he was available to help me adjust my seat, talk me though the hard hills of resistance and encourage me. I will be taking his class again.

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★ 5

Starting my day with Wellington cycling classes is the perfect way to tackle whatever comes my way.
Thank you Wellington!!

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★ 5

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★ 5

Clean, friendly front desk and group class was fun.

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★ 5

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★ 5

I’m a new member of the gym and wanted to give a shoutout to the GM Cian. He gave us a great tour and was very welcoming. You can tell he really cares about the gym and creating a good environment. The gym is very clean and large. 5 stars.

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★ 5

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★ 4

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★ 5

Ottima palestra. Staff cordiale e gentile. Ottimo rapporto qualità prezzo!

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★ 5

Wellington’s spin and the front desk staff are great. So is the instructor ‘True Dog’ and the Friday dance teacher.

The building has some facilities issues I hope they fix like leaks, but the staff is great!

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★ 5

I am delighted with my first group training, the trainer is an incredible woman of energy! While I was writing I forgot the name unfortunately Hanna oz Hasana, sorry don't remember. But she is very cool

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★ 5

Picking a gym in the UES, let alone in NY, can be very tricky, but AZ at the front made this a super welcoming and easy process. Along with a little tour, Mr AZ made everything clear and was very responsive and professional. Very excited to now be a part of this club

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★ 5

Rozhan was amazing..very patient and understanding

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★ 5

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★ 5

AMAZING CLASS
I LOVE NY SPORTS CLUB
TRULY’s Classes are Crazy Great!!!

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★ 5

Great detailed class lovely instructor, very helpful

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★ 5

So happy I joined :) all the staff are great and so helpful :)

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★ 5

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★ 5

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