★ 5

Orangetheory is amazing. I spend 60 minutes working out with excellent and motivating coaches and all around phenomenal energy from the entire class. There is no way I would push myself this much if I was working out on my own or even with a one-on-one trainer. There is some magic about the combination of coaching, ever changing workout templates, and the class's energy. I highly encourage new members to try the challenges (thank you Bri for encouraging me) as they really motivate you to push yourself beyond your normal pace. Outside of class I feel more energetic and have noticed it's easier to hike, bike, and ski without feeling worn out. Thank you to the amazing coaches and staff who show up and always have positive energy to keep everybody nudging towards improvements!!

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★ 5

Great studio - awesome coaches

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★ 5

Love the classes and the coaches! I’ve belonged to many different types of gyms and love the energy here. This program has made me a better a runner.

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★ 5

This is, hands down, the BEST WORKOUT I have ever experienced. The coaches are encouraging, knowledgeable and make you feel like you can do anything. I love coming here. It is the best!!! Thank you OTF Transit!!

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★ 5

Great 60 minute workout that combines cardio and strength. Coaches bring the energy with motivation and great music. Front desk staff is always friendly and helpful!! Big shout out to Steph, Nicole & Bri for always encouraging and motivating members!!

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★ 5

I joined orange theory in January after several years of inactivity! I absolutely love it. I look forward to every class, even a 90 minute at 430am! The best atmosphere, music, and mortivation! 🤩

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★ 5

All of the coaches are incredible. Highly motivating and worth giving a try.

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★ 5

I have been going to Orange Theory for a year now
I have gone between both Amherst locations
I just love coach Jenny ( mostly out of the Transit location )
She is so personable and fun !!!
She makes sure to check in with everyone and has great energy !
Such a great rapport with the clients
I will be following her classes

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★ 5

Such a great place. The coaches are amazing.

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★ 5

Coach Eric is a fantastic coach. For his 1st class, you would think it was just another day. I will take his class again.

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★ 5

I played sports in high school and college. When I finished school, i was looking for that same type of feel: direction, coach, challenging workouts, community/ family, and fun. I have done every type of workout there is. Your typical box gym, boxing classes, CrossFit, spin classes. These are all great, but to me, everything was always lacking something. I stumbled across a sign for “Orange Theory coming soon to Buffalo”. I was looking for my next challenge, so, why not? Best decision ever! Every class is different, working muscles that you didn’t even know you have. Every class has elite athletes mixed in with people just starting their journey, and trying to get comfortable on the treadmill, and everything in between. Coaches and support staff are amazing! I used to go for a great workout. Now, I go to see my fiends, and have a great time….i just happen to get a great workout along the way!

If you’re looking to take your exercise program to the next level, this is your place. If you want to start your fitness journey, and are a little nervous, or hesitant, this is your place. If you want to jump start a stale workout, or to be challenged again, this is your place. If you’re looking for the best, most supportive community, this is your place.

First class is free, so you have nothing to lose. Give them a shot, your future self will thank you for it!🧡

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★ 5

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★ 5

Good place and the front desk person is also very nice and cooperative

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★ 5

I enjoy the classes and the staff. I always feel good after leaving here

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★ 5

Love this studio! I am biased because it is my home studio. The current coaches are great. They are motivating, pay attention to detail with members performance of exercises and care about the members. Love the people at this studio. My only criticism would be love to see some sprucing up of the studio, as it hasn't been touched since it opened 10 years ago.

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★ 5

Best instructors in the OTF family.

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★ 5

Orange theory is a great workout. I enjoy the challenges that help push you to attend and you even get shirts you can wear. The exercises are a great full body work out with cardio included and there are different routines every day so you never get bored.

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★ 5

Coaches are knowledgeable, friendly and motivating!

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★ 5

great coaches friendly people comfortable atmosphere

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★ 5

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★ 5

Spend a little over a week in Buffalo. Hands down a phenomenal studio! Steph is an amazing coach and her energy keeps you going. I took 3 of my 6 classes with her and anytime I’m back I’ll make sure to spent time with her at the Transit studio. Was able to get in a class with Bri and she is a great force as well! If you are in Buffalo, this needs to be a stop/

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

Great community, helpful instructors!

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★ 5

Fun, challenging, and positive

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★ 5

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★ 5

I had a great workout directed by Coach Bri. It all of the elements for strength, endurance, and power.

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★ 5

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★ 5

The best full body 60min workout. Designed for any fitness level with a very kind and professional coaching staff. I've been a member for 6 years. And I'm in the best physical shape of my life. Try a free intro class and find out for yourself.

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★ 5

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★ 5

Steph, Justin and the orange theory team were fantastic! I loved the class and can’t wait to go back again.

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★ 5

Great workout with great people and coaches. Only workout routine I've been able to stick with!

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★ 5

Amazing community and motivating studio! Every person under the orange lights pushes their limits and has a smile on their face! Awesome energy and clean space!

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★ 5

Awesome experience! Signed up for classes after my free introductory class :)

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★ 5

I love all my visits to Orange theory as well as the coaches there. They're fantastic! As a runner, my fitness workouts tended to be a bit specific to running, until I started at OT....and the workouts are super challenging. They're no joke, and great for improving my overall fitness beyond just running. But they are also easily modified based on the abilities of each person. So, all types of people can walk out having received the same amount of challenge, tailored to them.

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★ 5

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★ 5

The classes are fun and are a great workout. The instructors keep you motivated and are always helpful.

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★ 5

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★ 5

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★ 5

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★ 5

Great coaches that really helps to motivate you to make your workout count!

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★ 5

By far the best workout I’ve ever had! I have been going to OTF for over 4 years now. All of the coaches and staff are extremely motivating and push you to do your best. You can be a true beginner or a seasoned athlete and you will get a challenging workout. Highly recommend.

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★ 5

Always an amazing workout, great coaches to keep you motivated.

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★ 5

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★ 5

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★ 5

The coaches and staff at Orange theory Transit Road is fantastic! This place is more than just a gym, it’s a fitness community!

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★ 5

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★ 5

I love OTF and my OTF family! Such an amazing workout and great motivation! I feel so good and I push myself harder then I ever would in a classic gym or y class.

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★ 2

I’ve been an OTF member at a different location for six years and have been to several studios across the US. This studio has dated equipment that malfunctions including multiple treadmills that will suddenly stop. The woman who I assumed to be the manager lacked customer service skills and was incredibly unprofessionally acting and looking. I recommend Sweat Society or Revolution Buffalo for an overall better customer experience. I have an unlimited OTF package and I would rather spend money at another gym than waste my time at the Transit Rd OTF.

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★ 5

They had a wonderful event with many awesome vendors this past weekend. All vendors and OTF staff were extremely friendly and helpful! I look forward to trying a class in the future!

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

Somewhat different than what I'm used to. Also, the coaches are so good at keeping things moving, keeping you motivated, and helping you make the workout good for you. Mel and Jorian are super welcoming and everything is going well.Thanks!

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★ 1

I have been an unlimited member of Orange Theory for several months now. I usually do not go to this studio but there was a waitlist at my home studio so I decided to come here. It was snowing and the roads were extremely icy. I called the studio to let them know I would be 5 minutes late and the manager was extremely nasty. She said that if I wasn’t there exactly 5 min after the start of the class I would not be allowed in. I never heard of this before and have gone to several classes at other studios where members have strolled in even 10 minutes late without a problem. When I arrived at the studio, 5 minutes late, she refused to let me in. She claimed that it had been 6 minutes since the start of the class. The way she handled the situation was extremely unprofessional and I have never experienced such poor treatment in my life. I pay $160 a month to attend these classes and I should have been allowed in. I drove 30 minutes to attend this class in a snow storm and was literally kicked out. The manager should be ashamed of herself for her horrible customer service. This experience was extremely upsetting to me considering how much I love the Orange Theory workouts.

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★ 5

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★ 5

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★ 2

This was a nice studio - but it's absolutely ridiculous that the first class free only applies to local residents. I came while visiting a friend and after a confusing sign-up process, the manager called to ask where I lived and prefaced it with "having a few questions first" when that was, in fact, the only question she asked me. As a former barre studio manager I find this really bad form, as if they were hiding the reason for calling to talk to me before coming in. If the first class is only free for locals, that should be reflected in their advertising. The class was average and had way too much shifting/waiting around. The heart monitor feature is cool. Will definitely not be back.

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★ 5

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★ 5

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★ 5

Fun class and great instructor

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★ 1

I went to go to class for my first time here at this location and wanted to give a class a try. They said because I had come less than 30 minutes before class (I was there 20 mins before and knew how to use equipment) that I would have to reschedule. I couldn't make it earlier for family reasons and for snow and even explained to them why. They refused. I'm not coming back here again. Asking to show up that early and then get turned away when I finally drive to the location is crazy.

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★ 5

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★ 5

This place is legit. They provide fast and efficient work outs and I just appreciate them all so much.

Thank you for taking care of me.( oh and thanks for helping me burn off those weekend doughnuts)

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★ 5

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★ 5

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★ 1

I don't work out

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★ 5

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★ 5

Down almost 15% body fat thanks to nicole. Changed it all to muscle. Every workout is different and challenging. Small groups make you accountable for your workout. No going through the motions here!

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★ 5

I have been going to orange theory now for a couple of months and all I have is positive words for it. It's a great workout tailored for everyone and anyone who is trying to get moving, regardless of their fitness level. All instructors will push you hard, and while all of them are great they have a few instructors who are AMAZING! Adding an extra shower and a class somewhere between 12 and 4 would make it absolutely perfect.

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★ 5

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★ 5

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★ 5

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★ 3

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★ 5

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★ 5

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★ 1

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

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★ 1

The Manager at this location is unreasonable, unforthcoming, and just provided literally non-existent service when I dropped in for a class over the holidays. She charged my credit card for a session without telling me while I was visiting from VA. When I called to resolve this, she informed me of some policy [that is NO WHERE in my membership agreement] that you can't transfer sessions from one month to use at another studio. Which is funny because I have 6 studios equi-distant to my house in the DC area not part of the same ownership tag that I do this in regularly.

I booked the session over the phone with someone else, was not stopped while checking in, and was told that she authorized the charge the following day, I was never told that there would be an additional charge. Instead of admitting to their fault of not stopping me, or at least calling me, on the 3 separate occasions they had the opportunity to, they put their end of month numbers as a higher priority than providing any actual customer service.

Maybe they are allowed to make up their own policies??? If this is the case, the manager should have at least informed me of the policy, and informed me in advance that I would be charged.

I worked in fitness for 7 years, executing these agreements. I know when people are being shady and/or just plain lazy.

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★ 5

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★ 5

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★ 4

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★ 1

Very poor customer service and unwelcoming to new customers. Would not recommend.

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★ 5

Amazing coaches, energy and music. Love OTF!

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★ 5

A great, dare I say fun, coached, self-paced workout. Clean facility and easy to learn while variety is added on a daily basis with different body foci and challenges. Conventional gyms have never appealed to me, and OTF has been a satisfying way for me to get in shape.

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★ 5

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★ 5

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★ 5

Easy to follow workouts and friendly staff!

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★ 5

Time flies, I don’t think about how much left I have, I’m in the moment. I’m always motivated to push harder, run faster, use heavier weights and perfect my rowing. It’s perfectly inconsistent with work outs, routines and combination of strength, endurance or power I never. No matter the combination I never feel burnt out, bored or exhausted. I’m happy to go everyday because I know exactly what I’ll get, a really great hour to myself, for myself. It’s encouraged my weight loss and given me the accountability that I needed to motivate myself to work out, be better and lose a lot of weight the right way.

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★ 5

Today was a nerve that needed to be release. I enjoyed every minute of the workout today. My first goal was to make the phone call. My second goal was to make it to the schedule appt. Third goal was to overcome the fear and enjoy what came forward. I accomplish all my goals and I will have many more to achieve. Orange theory fitness is friendly and supportive. Can't wait until my next goal breaker.

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★ 5

I love Orange Theory in general. The most consistently hard but not too hard work out where I can almost always burn 500 calories in an hour. I use my own heart rate combined with the challenge of the coach to drive myself to improve my own personal results. It's a competition with myself to be my best. The team at Transit Rd makes me feel right at home. They are always welcoming and helpful.

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★ 5

I've had a great experience as an Orangetheory member for the last year. The group training setting forces me to work harder than I would by myself, and I love not having to design workouts on my own. Classes start and end on time, so it's a very efficient, consistent experience. I show up, I follow the workout guided by the coaches, and I'm guaranteed to leave feeling a sense of accomplishment and get closer to my fitness goals.

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★ 5

Best workout in WNY!

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★ 5

Everything is figured out for you so your not wondering around lost, not knowing what to do. The coaches are very helpful and motivating.

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★ 5

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★ 5

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★ 5

fun staff. thanks for your hospitality on my drop in.

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★ 4

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★ 5

Great motivational place to workout.

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★ 5

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★ 5

I love Orange Theory. The trainers at OTF Amherst are so encouraging. They always make you want to try your hardest to get the most out of the workout.

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★ 1

Poor customer service. I had given them my independent health flex fit $250 debit card to pay for my monthly fees which they did NOT use and used my credit card instead. When I became pregnant and decided to end my membership they informed me they were going to charge me for one additional month, no big deal- most places have the same policy. But instead of stopping complete payment after that one month, they started drawing funds from my flex fit card (b/c they hadn't drained it earlier), this went on for FOUR months, and when the card was finally drained they started charging my credit card again. It's like I had never quit!

I reached out many times to the manager, Rachel, but she never returned my calls, an no one seemed to know when she would be working next. Finally she sent me an email, which I had replied to explaining my situation.... and of course there was NO REPLY.

As for the work outs: they're good and fun if you know what you're doing. But if you look around there are many injuries waiting to happen. There's one trainer watching 30+ people doing all different things. They're not able to correct bad form when you're squatting, dead lifting, TRXing, etc.

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★ 5

Love the workouts and the instructors!

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★ 5

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★ 5

I love this studio!! Amazing workouts and instructors!! Each workout is unique and the instructors keep everything fun.

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★ 5

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★ 5

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★ 5

High intensity, done in an hour, trainers to push you, variation of workout, ability to burn 500+ calories is one class...need I say more???

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★ 5

I love orangetheory! It's intense, fun, and really leaves you feeling great! I haven't felt this good in years! They have great trainers and invigorating music. I'm so glad I went to a free session to try it.

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★ 5

I am not one who will willing work out. If I do decide to exercise, it consists of the same few methods and techniques. Attending Orangetheory Fitness a couple times a week provides me with motivation and new techniques. The coaches encourage and monitor my progress during class, giving me an almost personal training experience, without the high expense of one-on-one training. I would encourage anyone curious about OTF to swing by and take a look. You will sweat and be sore, guaranteed...but that is why you go to a gym-right?

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★ 5

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★ 5

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★ 5

My focus is not weight loss. It is simply creating a mental motivation to want to go to a place where I can create healthy activity. Orange Theory has given me all that and more. Positive results are driven by me and what I put into the workout. There is great individuality, diverse age groups, different goals, objectives and all members help drive you as if they were part of a team. Thanks to the Professional Training team for such great experience.

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★ 5

The atmosphere is amazing. The workouts are always challenging and make me push myself. I don't have to come up with the routine.

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★ 5

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★ 5

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★ 5

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★ 5

My cardio and overall fitness levels are thru the roof. The coaches are always great and full of life. The staff has always been great to me

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★ 1

It is really sad...I was a big fan of Orangetheory...told all of my friends about it...UNTIL...I had to freeze my membership for medical reasons. My credit card was still charged. I was told it wasn't a problem. It would be applied as credit on my account. Okay...Before my "freeze" period was over, I realized I was going to have to cancel my membership. My intent was to come back in the future. When you close your membership, they have a policy that you pay for another month afterward. The way I saw it was that we were settled. They got my money for the month my account should have been frozen. They did not see it the way I did and continue to send daily emails telling me I owe them money. It is infuriating!
I am being treated unfairly and even feel harassed. SUCH POOR CUSTOMER RELATIONS! Like I said,..sad...They not only lost a loyal customer, but now I am telling everyone I know to STAY AWAY!

An update on this...It has been another week and this still isn't resolved! I am so disappointed with OT! I will never do business with them and hope I can save others from the hassle I am dealing with.

Source: Google