★ 3

Love the trainers, the workouts and the front desk associate! However, at the conclusion of a class, the other members or people who come to workout do not wipe down the treadmills. I see them walk away without cleaning. I think the trainer should remind them to wipe. It’s not sanitary. I wish we could also go in a few minutes early to wipe down our machines before using them.

Source: Google

★ 4

I’m a Forest Hills resident and feel fortunate to have an Orangetheory close to me. I’ve taken classes with Kyle (!!!), JemmaLynn, Alex, and Tariq, all of whom are so friendly, encouraging, and make the workouts genuinely fun! The playlists are great, and I especially appreciate the strength classes since working out alone at a gym can often feel isolating. I have also done Orangetheory in other states and other parts of New York and always had a great time.

The only reason I’m taking one star off is due to a recent experience in Nancy’s class. It was my first time taking her class and I found her approach not only unfriendly but also critical. I had modified a couple of exercises based on what I’d learned in personal training, but she told me it was incorrect and asked me to redo the entire set — twice. She also commented that doing the workout incorrectly was “akin to not working out at all,” which felt unnecessarily harsh. Further, she didn’t do the usual demo at the start of the floor block that other instructors usually do, so I had to rely on the screen and my personal experience with those exercises. The interaction left me uncomfortable enough that I ended up leaving the class 20 minutes in.

I care about working out with proper form, so when I came home, I asked my husband (who powerlifts regularly) to look at the movements, and he affirmed that how I worked out in class was not unsafe.

That said, one unpleasant experience won’t deter me from returning. This studio overall has wonderful coaches and a great community. I’ve reached out to the studio regarding the incident and hope that they act on this feedback. I would like to also receive a class credit so I can use that to work with instructors who foster respect and positive rapport rather than a hostile environment.

Source: Google

★ 5

Source: Google

★ 5

Source: Google

★ 5

I came here for my first class and had a great experience: The front staff were attentive and informative (shout out to Jackie for walking me through everything).

If it's your first class, you're encouraged to show up 30 minutes earlier so they can get you oriented. They already had my name on a locker welcoming me to my first class! I was given a detailed briefing and they let me in a few minutes early to meet the instructor and play with the equipment. Coach Nancy gave me some great tips on form and kept an eye on me throughout the class, which I appreciated until they noticed I was slacking on weights. 😉

Overall, I would recommend this spot if you're new and curious about the Orange Theory experience, you should have an ID available with your address info if you want to qualify for the free class. They'll reach out to you ahead of time if you registered in advance with your contact info.

Source: Google

★ 1

I was really excited to try my free Orangetheory class, but the experience was extremely disappointing. When I arrived, they asked for ID. My ID shows my Manhattan address (my parents’ home), but I currently live in Fresh Meadows for University. I don’t directly pay the utility bills myself—my roommate does and I send her my share. To prove residency, I showed them the Con Ed bill with my Queens address, plus emails from my landlord confirming the same address. It was obvious I live here, but they refused to accept it. I left upset, feeling pushed away for no good reason. If they had been upfront about this overly strict and unclear policy, I could have asked my parents or landlord of documentation ahead of time and avoided the situation. I’ve noticed many other reviews mention the same issue, it seems like a recurring problem.

Source: Google

★ 5

Source: Google

★ 1

Customer service is the worst
Tried to get a membership but they never gave me the right information , never sign a contract with them but still 2 months after they keep charging my card every month after I called and told them I’m not happy with the service.

Source: Google

★ 2

the given website link does not work

Source: Google

★ 1

I had a very disappointing experience at this OrangeTheory location.

I booked my free first class in advance and followed all the instructions, including arriving 30 minutes early as requested. However, when I arrived, I was told I needed to present an ID with a Queens address in order to qualify for the free class — a requirement that was never communicated to me at any point during the booking process.

When I mentioned this, the staff insisted they had sent me a message with that information. After checking, they realized they had sent the message to the wrong phone number — meaning I never received any notice. Despite this being clearly their internal error, I was told I would have to pay $30 if I wanted to take the class.

This made me feel extremely uncomfortable — as if I were trying to take advantage of the free trial offer, when in fact I had followed every instruction I was given. Their failure to communicate essential information, combined with the lack of accountability for their own mistake, was deeply frustrating.

This experience left me questioning the integrity and professionalism of the studio’s management. I left without taking the class, and with a strong sense that my time and good faith had been disrespected.

———————————————————————

UPDATE for everyone reading this: About six weeks after my review, they finally replied here asking me to email them – but I had already sent TWO detailed emails to that exact address on the very same day I wrote my review (May 30).【screenshot attached】

Guess what? Not a single reply. Not even an acknowledgment.

This PR template response isn’t about fixing anything – it’s just to make it look like they “care.” If they truly cared, they would have replied to those emails back in May instead of ignoring them for weeks and posting this copy-paste reply in mid-July – and then still not following up two weeks later.

Source: Google

★ 5

My new favorite gym.

Source: Google

★ 5

Source: Google

★ 5

I Love this place !! El Team es espectacular, el ambiente los coach, este lugar ha hecho que hacer mi mejor versión sea más fácil y divertido, es una linda comunidad !!

Source: Google

★ 5

Source: Google

★ 1

Clean Gym, But Beware of Shady Billing Practices

The good:
The gym is clean, most machines are in good condition, and the staff is helpful if something goes wrong. They are especially attentive before registration. I trained with one instructor, Coach Tariq, who was professional, and I enjoyed the classes.

The frustrating part:
Be very careful with this place! In November, they advertised a promotion: If you buy the wristband with your registration, your second month is free. I signed up, bought the wristband, and paid for the first month, thinking I was trying the gym for just one month. However, I later found out they had signed me up for a three-month contract without properly informing me.

I was charged for November, got December free (since I had purchased the wristband), and then was expected to pay for January—something I never agreed to. Despite repeatedly stating that I did not want any additional months and explaining that I would be out of state, they refused to cancel my membership before January 16th.

Since no one was answering my calls, I took an hour off work to cancel in person, ensuring that January 16th would be my last payment. That’s when they hit me with another surprise: their policy apparently required an extra month’s payment after cancellation. The receptionist was completely unhelpful and only promised to inform the manager.

I told them that if they charged me again in February, I would leave a review exposing their dishonest practices. I later received two calls from my instructor—at first, he agreed that I shouldn't be charged. However, he later called at a bad time, promised to call back, and never did. Then, on February 16th, I was charged again.

So what was supposed to be a one-month trial in November turned into four months of charges. Absolutely unacceptable and deceptive business practices.

Save your time, money, and frustration—find a gym that is transparent and ethical about their billing!

Source: Google

★ 5

Source: Google

★ 1

Source: Google

★ 1

Worst location in Queens and awful management

Source: Google

★ 5

Source: Google

★ 5

Great classes. Keeps me motivated and with a set routine.

Source: Google

★ 3

I have been coming to this location for about 3 years on and off. I generally have had great experiences. The coaches are great and people are generally welcoming. Recently, I have been pretty disappointed by their the strict lateness policy. Being told I can’t enter a class I paid for because I’m just one minute late is frustrating and disheartening. The response that "the system won’t let me in" feels dismissive and somewhat insulting.

Moreover, the front staff often lack empathy, e.g after I ask her if there is anything she can do, she simply looks down to do her work. It seems like this location prioritizes rules over the well-being of its members. Losing a paid class due to this inflexible policy is discouraging. While I understand policies are in place for a reason, there should be room for understanding and flexibility, especially if I have called beforehand letting them know there are extenuating circumstances, e.g a truck blocked the road. We’re adults, not children needing a "hall pass." Given the high cost of membership, a more compassionate approach would go a long way. And I think what really makes all the more frustrating is they take that class away from you even though you showed up.

I hope management considers revisiting this policy and training staff to be more understanding.

Source: Google

★ 5

Loveeeee this gym!!! The best coaches and sweetest staff!

Source: Google

★ 1

This place offered great workouts and trainers and a welcoming and motivating environment.

However terminating membership became a nightmare for me! I relocated and felt that I gave enough notice to terminate my membership before actually moving. One rep assured me that after filling out a form it was enough to terminate. Wrong! There is a termination form to fill, then an actually termination date that needs to be put in place- I continued to pay months after moving! Make sure you get copy of your termination form you sign and have it in writing to know when your last payment will be!

Source: Google

★ 1

Awful management. Same management at rockaway beach as well. It’s sad because the coaches are phenomenal. But customer service is a direct reflection of poor management. Cancelling my membership after months of waiting for the manager to get back to me on an issue I literally had to chase her to get answers on (still waiting btw and she’s likely never to get back to me). Terrible business practices across her locations. But OTF is great, and I would 100% recommend the bayside location if you’re interested in the workout with better management/ service staff.

Source: Google

★ 1

First time calling , phone went straight to voicemail.
Second time poor customer service via the phone the ;rep did not know what she was doing, I asked for her name twice and she ignored me the first time & the second -said she was just a rep. Decided to cancel after the conversation and reading the reviews. 3rd call- I spoke Valerie , she confirmed I would not be charge for a free class but couldn't not offer me a confirmation email.

I will try another location or back to Club Pilates.

Source: Google

★ 5

Source: Google

★ 5

Source: Google

★ 5

Source: Google

★ 5

Source: Google

★ 5

Source: Google

★ 2

Source: Google

★ 1

Bad customer service and they false advertising things on Groupon. When you say local that means from ny y’all want queens residents that what y’all put . Also the can’t they spelled my name wrong they need better employees

Source: Google

★ 1

It pains me to leave a negative review as I have been an Orange Theory member for the past two years. While most OTF locations are great, the customer service at the Forest Hills location is extremely poor. I've only been late twice, both times due to severe train delays, and showed up for class as soon as I could. Despite this, the representative informed me that I couldn't enter the class, which I understand as per policy. However, what is disappointing is that despite my effort to arrive and explain the situation, they still insisted on charging me for being late. This lack of understanding and flexibility, especially given the circumstances, is disheartening. In addition, they tried to charge me for a class that I attended. I hope the management at Forest Hills can improve their customer service and show a bit more empathy towards their loyal members.

Source: Google

★ 5

Source: Google

★ 5

Source: Google

★ 1

Glad I cancelled. Would never re-join. While the quality of workouts are very good, customer service is VERY POOR. I had a problem with the app that they cant seem to fix as they mixed up my email address that makes me unable to book classes through it. I always had to call to book or cancel classes which is very inconvenient for me not to mention the expensive price that they charge every month for such poor customer service. Also, just now I had to cancel a class via phone call and the representative who answered the phone had a snappy behavior. $145 for this? No way. DONT JOIN.

Source: Google

★ 5

Source: Google

★ 1

As a member of Orange Theory Fitness, I’ve been generally satisfied with the quality of workouts and the motivating atmosphere. However, I must express my disappointment regarding the unjustified fees that the gym has been charging.
Additionally, the process for disputing these charges has been cumbersome and time-consuming, adding to the frustration of members who are already paying a premium for their membership.

Source: Google

★ 5

My newest studio since I regularly visit NYC! The workout is amazing, and the only thing better is the amazing team of coaches and staff. Always enjoy stopping by and excited to keep coming back.

Source: Google

★ 5

I have been a member for a little over 2 months now and I am so happy I joined! Everyone is so supportive of each other from the front of house staff to the coaches to the members. It has been keeping me motivated and disciplined along my journey. At first it started as a weight loss/ recovery journey, but it has become part of my lifestyle. I'm turning down happy hours to go to class!

Please keep up the amazing work, OTF Forest Hills! The community needed you.

Source: Google

★ 5

I’ve been a member for over a year and this location is great. Front desk ladies are very nice and the coaches are great. I enjoy coach Alex classes the most they are challenging and he helps me out a lot when I am not doing an exercise correctly.

Source: Google

★ 5

Source: Google

★ 5

Source: Google

★ 5

Source: Google

★ 3

Source: Google

★ 5

Source: Google

★ 5

Source: Google

★ 5

Source: Google

★ 5

Source: Google

★ 5

Source: Google

★ 5

Great staff, love the fast paced workouts and that they are varied from coach to coach, having “my” equipment the whole time, the stat technology, so motivating, and I even appreciate their rules, as I would probably always be late otherwise. 🤷🏻‍♀️ My drawing is about energy and the black is what gets in our way—overthinking and procrastination, when the good “stuff”, the mesmerizing colors (life) is just beyond our resistance.

Source: Google

★ 5

Source: Google

★ 5

Source: Google

★ 5

I've been going to OTF Forest Hills for almost a year now and I love it! I'm seeing progress everyday as the coaches are great and they let guide you through the workouts and you go on your own pace! The staff is super friendly and helpful. The studio is clean, and the equipments are all up to date!

Source: Google

★ 5

Source: Google

★ 2

I used to love OT but this studio made me quit. The manager is fake and money hungry. I did not schedule a class but was charged a no show fee. I ended up trying to fight it and to my face the manager said she would give me a refund but she needs to speak to corporate to “allow” her to refund on her end. I ended up reaching out to corporate and it’s pretty funny but they forwarded me the email she wrote to them saying I shouldn’t get a refund. I ended up going to the LIC studio and wanted to transfer my membership there but of course manager refused. I ended up just cancelling. I also had a few panic attacks and the manager would just roll her eyes. It definitely was not a safe place to grow. They were not very accommodating with my circumstances and you can definitely see they play favorites. I will saw a few of the coaches were great and the front desk staff was nice but I would beware of this OT location.

Source: Google

★ 5

Highly recommended

Source: Google

★ 5

workouts at the forest hills otf are simple, varied and most importantly, challenging.

Source: Google

★ 5

I have been going to this OTF at least 5 years. Lovely high energy staff, professional, always something new. I love it.

Source: Google

★ 5

Best work out experience in my life!!!

Source: Google

★ 5

The trainer is amazing. The staff are fantastic. I love this place!

Source: Google

★ 5

Great workout and environment. Always clean. The staff is super pleasant and always warm despite the cold outside. Coach Natalie is my favorite but Coach Gemma and Alex, and really all of the coaches are excellent. Great place. For sure 10/10.

Source: Google

★ 5

Loved the activity
Loved the energy and the coach was very helpful to show machine
The place was clean

Source: Google

★ 4

Started doing it since September so 4 months now. And honestly I have seen a substantial change in my fitness level!
I started on the thread at 4.5 push now I am at 5.5 push!! Slowly but surely you push your limits.
Unfortunately will be living NYC soon 😭😭. But love all the teachers . I think I have tried them all except one. I recommend the 3G classes the most. Starting with rowers to wake up slowly, then floor before ending with the tread. I started with 8 or 10 pounds weight on the floor and now I am at 15 or 20 pounds!! So definitely became stronger.

Source: Google

★ 5

It’s been one year with the OTF Fam and I feel lucky and grateful to be a part of this amazing place! I cannot thank enough all coaches, our lovely staff and everyone who made my last year better, healthier, stronger, challenging but super fun! This is the best thing that happened to me last year. If anyone is considering joining OTF, please please please, do not think twice, just do it now! You will love the variety of workouts, supporting coaches, great music, and the energy of classes. Do something special for yourself this year, I promise you will be glad you did! Thank you my OTF Fam for this amazing year, you are the best!🧡🧡🧡

Source: Google

★ 5

Love it here and the instructor was great !

Source: Google

★ 5

Great results!

Source: Google

★ 5

really like the workouts here! the coaches are especially good at helping fix form/technique during the workouts which is super helpful!

Source: Google

★ 5

Great community. Love the positive energy from all staff and coaches 💚

Source: Google

★ 5

I just joined OTF a few months ago, I wish I had joined sooner, but I’m here now and it has been great! I love the work outs (you know exactly what to do without any guessing), the coaches are fantastic and get you going! The staff at the front desk are so kind and always helpful! It is always the best way to start my day!!

Source: Google

★ 5

Orange Theory is my fitness haven! The workouts are a perfect mix of sweat and smiles. The heart rate tech adds a fun challenge, and the coaches? They're like your personal cheerleaders. It's not just a workout; it's a community. Five stars for making fitness feel like a joyful journey!

Source: Google

★ 5

Source: Google

★ 5

Joining OTF has been the best personal investment. It has been the only workout that has kept me consistent and persistent! The staff is completely motivating and create connections with the members that keep you wanting to come back in. I 100% recommend to everyone and anyone!

Source: Google

★ 5

changed my life! the coaches are exceptional and work with you for any form adjustments/goals/help and more. it’s a beautiful community of hard workers and it’s worth every penny. it’s given me mental clarity and exceptional results! Try out the first free class if you are considering!!

Source: Google

★ 5

I’ve been going to Orange Theory for almost two years and it has been one of the best decisions in my life. Orange has given me the push I need to stay healthy, keep myself accountable with the support from the staff and coaches. All the workouts are different so you are never bored, and the coaches help you with techniques and form to enhance your workout. Orange is an extended family!

Source: Google

★ 5

Jemma, Alex, Kyle and the rest of the coaches and team are amazing here. Studio is clean and the classes are so fun! I am not a morning person but since joining I never miss the 6:25am class.

Source: Google

★ 5

OTF Forest Hills is wonderful. The workout is terrific. Coaches motivate me to work harder. Best overall workout.

Source: Google

★ 5

The trainers and program are amazing. I know this is what I need to be healthier and stronger as I get older.

Source: Google

★ 5

Let me start by saying I absolutely hate working out, but I absolutely this place. The coaches are encouraging and engaging. The workouts are never the same. You get a full body workout in 1 hour. The time goes by without you even realizing it. Definitely would highly recommend 👍👍👍

Source: Google

★ 5

Before OTF Forest Hills I used to dread going to the gym I felt intimidated & confused on how to use the machines. But with OTF Forest Hills they motivate to my limits & everyone starting from the reception area to the coaches are super nice. The coaches teach you the moves and actually take time during the workout to help you fix posture or how to improve on the workout . Thanks OTF FH ❤️

Source: Google

★ 5

Genuinely best gym doesn’t begin to explain. Best work out you’re done in an hour and the best club with nicest staff and cleanest facilities.

Source: Google

★ 5

What I love about the workout is everything. Orange Theory is a 60 minute group class where I know I will get a good workout in. So far, I had couple of classes with 3 different instructors and they are so far exceeded my expectations. They all monitored and corrected my posture when needed. The ladies in the front desk are very helpful, and I would like to say thank you to Ivey for the first day welcome. Very informative and answered all my questions and concerns. What makes this great for me is the fact that I am doing this with other people and I am getting the push needed to stay active. Also hearing stories of the people's success and results is very inspiring. Yes it is pricey, but to pay for $20 monthly gym membership when I barely go and if I do stay on the treadmill for half hour and then leave. Paying the premium is an investment for my health, and being in my late 30's I need take a priority in my health. Since starting November 18th, my sleep has improved and I have more energy throughout the day. I am looking forward to see more long term positive results coming my way. Thank you Orange Theory Forest Hills!

Source: Google

★ 5

Source: Google

★ 4

Source: Google

★ 5

Love OT!! This studio is very welcoming and friendly - the staff are great!

Source: Google

★ 5

Orange theory forest hills is truly the best place to work out. From the front desk to every single coach it has completely changed my life. Highly recommend to anyone looking to improve their health.

Source: Google

★ 5

I love otf! I’ve been doing it for a year now and this is the longest I’ve stuck with a gym. The coaches are really good at what they do and the workouts are always so different and challenging. I’m never bored! I do wish it was easier to book classes on weekends, the times I want to go to are always full. I also wish the app told you when you accidentally book an extra class, there’s no warning when you book that you will be charged.

Source: Google

★ 5

Source: Google

★ 5

Source: Google

★ 5

OTF Forest Hills is simply the best!! If there were 100 stars instead of 5 in rating, I would give my 100 stars without thinking twice! The staff is super friendly and always helpful, the coaches are very knowledgeable, inspiring, and funny, which makes the workout super fun every day (sometimes I take even two classes a day :) I take the early morning and evening classes and always find the classes as my great beginning of the day or the end of it. I love the new equipment and how clean the studio is. Oh, I cannot forget to mention the music during the classes, amazing!!! Thank you so much Forest Hills OTF Family !!!🧡

Source: Google

★ 5

Great classes and friendly coaches! Always clean and always a pleasant experience. The schedule is packed - they have early mornings, noon, and afternoon/evenings.

Source: Google

★ 5

Source: Google

★ 5

Orangetheory is always perfect. I’ve been a member for 2 years and it still challenges me. I do supplement with F45 for their strength days but I go to OTF 3-4 times per week. It keeps me in shape and my cardiovascular strength has never been better.

Source: Google

★ 5

The coach, Alex, made me feel extremely welcomed during my first class. His energy really motivated me to push to my limits!

Source: Google

★ 5

Source: Google

★ 5

I LOVE THE OTF team at Foresthills especially Jema, natelie, Estee, Alex they are such amazing people and coach’s

And let’s not forget the SA’s

Source: Google

★ 5

Source: Google

★ 5

Best workout! Great staff, coaches AND members! The gym is always clean, everyone is always so supportive. I can’t recommend this place enough!

Source: Google

★ 5

Source: Google

★ 4

This location has a special place in my heart, made me fall in love with fitness in a whole different level. Little Vanessa lives rent free in my head, when I need that extra push in my workouts!

Source: Google

★ 5

What a great place! Supportive staff, amazing energy!🧡

Source: Google

★ 5

Source: Google

★ 5

Love coming here! Wonderful ppl and staff.

Source: Google

★ 5

Source: Google

★ 1

One of the worse spot. I freezes my membership due to hand surgery, from the front desk they said you can text us the doctor’s note we will extend your freeze, I sent the pic of my note, they didn’t extend my freeze they kept charging for all these month. I asked to cancel my membership at the front she said ok you can cancel it we will charge for next month cause it’s required 30days advance notice. I said ok, I thought my membership was cancelled but they kept charging me. When I called front desk, they said you didn’t inform or complete paper work. When I said I want to cancel it no one mentioned it to me do the paper work. Also I have a proof that I sent doctors note to freeze my membership. When I spoke with the manager she didn’t apologize to me for their mistake. Also didn’t reimburse my charges. Their customer service is worse. And their policy as well. I m never going back. Wasted lots of money. Completely ripoff

Source: Google

★ 5

Source: Google

★ 5

If you’re looking to start a new fitness journey or change your current routine, this is the place! An amazing full body workout in a place that always makes you feel like a part of the community!

Source: Google

★ 5

Coach Alex is amazing. Very friendly staff!

Source: Google

★ 5

Albina and I addicted now, this place became our morning hangout spot, best coaches Alex, Kyle, Jemma and Natalie and managers Vanessa, Nikki and Megan………
You guys rock!

Source: Google

★ 2

While the gym itself is nice, the process to cancel is impossible. I have moved out of the area and they require you to come in

Source: Google

★ 5

Source: Google

★ 5

This place has it all. amazing workouts where no 2 days are the same, motivating coaches, great music, friendly staff and a great community. you have to try it to know how much you can get done in 60 mins. I never imagined pushing myself the way i do at orangetheory and thats all coz of the way the workouts are designed and the amazing amazing coaches. the day u don't go, u actually miss it.

Source: Google

★ 5

The coaches are all awesome! Amazing hard work outs!

Source: Google

★ 5

Source: Google

★ 5

Excellent

Source: Google

★ 5

Orangetheory in Forest Hills is the place to be. In just over a year, I feel stronger than I did in my 20s, 30s and 40s. Now in my 50's I have ran my first half marathon and will be running the full marathon this year. The workout is great, but the people who belong and the people who work here are beyond compare. I was terrified walking in, but this community has helped me in so many ways. Thank you OTF!

Source: Google

★ 5

Source: Google

★ 5

I joined in October 2022 and could not be happier. Truly has become my second home. OTF Forest Hills is an amazing place. From the staff that is always patient, friendly and enthusiastic about your arrival and success to the coaches that push you hard while making you laugh, it is always a fantastic time and a great workout. OTF Forest Hills is always clean and tidy. Highly recommend to anyone looking to start their fitness journey or even looking to add a bit of spice and excitement to their current routine.

Source: Google

★ 5

THIS IS IT… I was looking for something unique - where I could get a full body workout in one hour… I found it, and then some! I’ve been with OTF Forest Hills for 4 months and look forward to going to my classes every day (often twice a day!). The staff is great, the coaches/trainers are knowledgeable & amazing, and the atmosphere and music are fantastic - it’s genuinely a warm community.
Love the vibe & loving my results!

Source: Google

★ 5

I have been coming to this gym since 2020. I have had an amazing time coming here! The atmosphere is extremely welcoming. The staff are very friendly and treat you like family. I was scared at first but came out of my shell and have been supported and motivated since I first started and I have never been happier!!

Source: Google

★ 5

I had never considered myself a fitness person until I joined OTF Forest Hills almost 4 years ago! There’s a reason I have stuck to it for this long. The classes are challenging but fun with amazing coaches there to guide you and encourage you. Both coaches and staff take the time to learn your name and make you feel like a part of this OTF community. I feel stronger than ever thanks to OTF FH!

Source: Google

★ 5

What a great place! Supportive staff, amazing energy! The best workout of my life! This place has literally changed me in more ways than I can count!!

Source: Google

★ 5

Once you go you won't stop going...

Source: Google

★ 5

From the moment I stepped into a still under construction studio to sign up, Vanessa and I instantly bonded. From there, each and every coach has inspired me to be the best version of myself, even on days when the best version isn’t all that great. The staff and members have become quite a beautiful little community here in Forest Hills, and I honestly don’t know what I’d do without them!

Source: Google

★ 5

Source: Google

★ 5

Absolutely love orange theory !!! It is the only place that the staff and the members are happy to be there and very cheery at 5 am!!! Live the coaches!! They all inspire me to work a little harder!! Thank you orange theory Forest Hills!!

Source: Google

★ 1

I cancelled my membership

Source: Google

★ 5

I find the workouts to be challenging and the coaches to be motivational. I like that the workout changes daily and it is never the same template twice. I am not one to be able to go to a gym and do it by myself. I need the push from the coaches.

Source: Google

★ 5

The one hour of “me time”, where I push myself, next to some fabulous group of individuals. The HITT workout in itself has me feeling my best and setting the tone for the rest of the day.

Source: Google

★ 5

OTF’s templates are amazing and are constantly changing so they never get boring, the coaches are always amazing , and the music is bomb. The coaches are always there to help you, challenge you, and push you. OTF classes are the one hour a day you solely focus on just you and just be present, which I love! I never lifted weights before joining and now I love going to coach’s station to get the heavier ones ( ps we should we get more of the heavier weights pleaseee😁😁😁😁)

The staff is always there to greet you with a smile and answer any questions you may have! Call yourself lucky if you are get greeted by Bianca’s contagious laugh or one of Megan’s Gen Z sayings🫶🏼
OTF is definitely the best hour of my day🧡🫶🏼

Source: Google

★ 5

So proud to say - that I’m almost a 2 year member. It’s not an exaggeration to say that OTF has changed my life (routine & fineness level) love it here everyone is so friendly, you’re always greeted with a smile and an added feature. The staff already knows your favorite number on the machines.

Source: Google

★ 5

If you need motivation to workout, need encouragement to push and reach your goals, and crave community, OTF Forest Hills is everything you’re looking for! The coaches (shoutout to Alex, Kyle, BB & Jemma) always uplift my efforts and push me to be better! The front desk staff are so warm, fun and bubbly (special shoutout to Bianca, Megan and Vanessa) and just make my hour a great moment to connect and decompress before or after work!

Source: Google

★ 5

Amazing that’s all I can say amazing

Source: Google

★ 5

OTF Forest Hills is a wonderful experience from start to finish. The coaches and the staff are so welcoming and encouraging, the workout itself was fun, and I left feeling so good about myself. Highly recommend!

Source: Google

★ 5

Source: Google

★ 5

I think the OTF workout is the best around. It's well planned and the staff and coaches are all very supportive, helpful, and very friendly. I feel fabulous after every workout.

Source: Google

★ 5

Source: Google

★ 5

Source: Google

★ 5

The community is fantastic. The coaches and staff are committed to our success, down-to-earth, and supportive. The classes are challenging, full of variety, and SO MUCH FUN! And I love all the monthly challenges they have. Our Forest Hill community is all HEART, FIRE, and all the VIBES. **Chef's Kiss**

Source: Google

★ 5

Source: Google

★ 5

First, the staff is welcoming and are not pushy sales people!! The workouts are great! I love that the high-intensity interval training workouts afford flexibility for beginners like me. #Orangetheory is becoming my new addiction!!!

Source: Google

★ 5

This place is great. Staff is super friendly, Coaches are friendly and knowledgeable. Workouts are fun and engaging. Great place to get a quick and engaging workout in.

Source: Google

★ 5

For someone who gets bored quickly, Orange Theory is the perfect solution. The workout is never the same twice and the music is motivating. I have definitely seen the difference in my legs, which are my toughest area to see changes in. I love OTF!!

Source: Google

★ 5

The trainers are lively and the front desk is always helpful and accommodating.

Source: Google

★ 5

The trainers & staff are amazing. Really keeps you disciplined to go to the gym & the workouts are great

Source: Google

★ 5

I love the workouts, the trainers and the vibe in general. It's great to have a workout all planned for you that includes cardio and weights. Kicks my butt in the best way. Also the classes are scheduled throughout the day, very conveniently.

Source: Google

★ 5

Source: Google

★ 5

LOVE the teachers. The music. The diversity of the workout. Changing things up constantly so you don't have to run a mile at once or do 50 pushups in a row, even if you end up doing all of it cumulatively at the end of class. Everyone knows your name and the results speak for themselves. I love it!

Source: Google

★ 5

The OTF fam is the most supportive, encouraging, and educated group of coaches I’ve ever encountered. They work with you to achieve your goals, and the orange theory workouts are efficient and definitely makes you sweat. There’s a board in the workout area, so your progress throughout class is visually shown to you— nothing encourages me more than seeing my name light up in orange or red! It’s been a great experience, thus far, and I’m eager to keep attending classes and tracking my progress!

Source: Google

★ 5

Love OTF forest hills! It’s basically my second home! Everything from the staff to the best coaches and the amazing members keep me motivated and excited to go to every single class. Just such a positive and encouraging environment! I highly recommend it

Source: Google

★ 5

Source: Google

★ 5

The Coaches and staff are always very welcoming and helpful. They have positive energy and good vibes. I love OTF at Forest Hills, NY. The workouts are challenging and fun to do.

Source: Google

★ 5

Alex is the most amazing coach. The front desk is friendly and helpful especially Nikki and Adallas.

Source: Google

★ 3

The trainers, especially Alex, are very good and you'll get a good workout. The front desk is always helpful. My qualm with OT is their cancellation policy which is rapacious. Here's how it works. Assume you join and pay on 8/1/22 and that covers you until 8/31/22. You're then charged on 9/1/22 and you then decide to cancel on 9/5/22. OT will then charge you AGAIN on 10/1/22 and your cancellation goes into effect on 10/31/22. So effectively, as soon as you pay for a month, you're guaranteed to pay for at least one more month, no matter when you cancel. There's no reason why OT can't just prorate your bill and only charge you for a full month from the date you cancel. In my opinion, this is due to pure greed on the part of the owners. Last but not least, I called the studio and brought this to the attention of the front desk over one week ago and I asked to have a manager call me to discuss. I have yet to receive a phone call.

Source: Google

★ 1

I've gotten more phone calls from this company than any other workout facility. I much prefer it when I just come in and do the thing and leave. No, not this place. I have gotten 1 too many calls to the point that I am regretting the fact that I've purchased 2 classes. They're SO PUSHY with the memberships that I am getting mlm* vibes. Like bro I know you make money from selling these memberships but no thanks

Source: Google

★ 1

My terrible experience started before I stepped in the Forest Hills branch. I called them just to get information about joining and to compare with another OTF gym I had called a few mins prior, located near my workplace. I had been a loyal member of NYSC for 13 years until COVID. I had already taken the free OTF and was ready to join - credit card in hand when I called. I just wanted to know if there was a difference in the branches near work versus near home before paying.
The person on the phone was rude and unhelpful. She said I needed come to the gym for information. I told her I was able to obtain pricing info from a different branch just 5 mins ago and asked why she couldn’t give the same info about her branch. Her dry response: I can’t, you have to come in person.
So, they lost another customer. If you read all other 1 star reviews you’ll come to the same conclusion I did. Do not join this branch. I’m not even sure I will join OTF at this point.
Corporate should take a hard look at this Forest Hills franchise.

Source: Google

★ 5

Great community and place to work out. The coaches and staff are wonderful people and make challenging yourself every day an achievable goal.

Source: Google

★ 5

Friendly staff from check in to the work out. The variety of work outs and the motivation are the best. Great place to challenge your physical abilities. I am happy I joined.

Source: Google

★ 5

Source: Google

★ 5

Source: Google

★ 4

Source: Google

★ 5

Very nice

Source: Google

★ 1

It truly pains me to leave a bad review, but after my experience trying to cancel this membership, I have no choice. I have been trying to cancel this membership since may, and we are now in august. I loved orange theory's classes and coaches, they will give you great service until you try to cancel. They make the process almost impossible and good luck getting a refund for the months they will charge you after you decide to cancel. There is always some issue with "corporate".

I went at the end of April, filled out a cancellation form which they claim not to have on file. I sent out a change of address form because since I moved I could not reasonably commute to forest hills. They said they were going to cancel the membership in June and could not refund may. They charged june, and charged july again.

I had to call back they said I was going to get a refund for both months. I got receipt for a refund for July, nothing for June. I am calling these people every week all I got was a receipt, no actual refund. I called my bank, they have nothing from OTF, yet they said everything was done on their end. So all I have is a fake return receipt for one month.

I call again and again trying to speak to the owner, Vanessa, but apparently she is never available. When it comes to bringing new business (members) or getting a more expensive membership, I can assure you they will call you back and chase you around. However, when you try to leave they make it almost impossible and will keep on charging you for as long as they can.

This has been the most frustrating experience trying to cancel this membership, and it's sad because OTF's workouts are great and the coaches are amazing. However, it just feels scamish how they just keep on charging you and make it impossible to cancel.

Source: Google

★ 5

I love my OTF family. Such an amazing atmosphere from the coaches to the staff to the members. The workouts are always challenging. I love it here!

Source: Google

★ 5

Great staff!! Very inviting environment!! I am not a member at this otf yet they always make me feel as if I was in my home studio!! Love otf. This location is a must visit

Source: Google

★ 5

Such supportive staff and amazing coaches. Makes working out fun!

Source: Google

★ 5

Source: Google

★ 4

Source: Google

★ 5

Whats not to love about Orangetheory fitness? the app & their fitness tracker app is essential to getting classes you want fitness validation. The orange is to tracking your heart rate at 'challenging' level using rowing, tread/bike and free weights (in 45 to 60 minutes0. their instructors are amazing and there to help your form. the front desk is always so friendly. i get an much better workout with Orange Fitness than any other gym workout.

Source: Google

★ 5

I’ve been a member of OTF since it’s opening in Forest Hills and I can say I’ve finally found a gym that meets my needs. From the intense workouts to the friendly environment. I’ve made good friends and have noticed significant changes on my body. Can’t go wrong with OTF. Highly recommend it !

Source: Google

★ 5

Source: Google

★ 5

Source: Google

★ 5

Source: Google

★ 5

Source: Google

★ 5

Source: Google

★ 4

Love the coaches! And the owner of the studio is always there and super nice to everyone. Haven’t had a bad experience yet. I haven’t gone to other studios so I don’t know if they’re this small. Pre book if possible!

Source: Google

★ 5

It’s been the best decision I’ve made this year! Love the OTF family. So warm and welcoming, from the great staff to the coaches. The classes always keep pushing me! THANK YOU!

Source: Google

★ 1

Shady place

Source: Google

★ 5

Source: Google

★ 5

Source: Google

★ 5

Source: Google

★ 1

I cancelled my membership (submitted cancellation form) since 2020 as I've moved out of Forest Hills only to realize recently that they have reactivated my account (without my authorization) and charged me a monthly membership fee since June 2021. Upon confronting them about the charge, all I had was a we confirm you have been terminated and this should not happen again. No mention of refunds for charging my card with no authorization and I've been trying to get an answer. These guys are terrible which is a shame...

Source: Google

★ 5

Source: Google

★ 5

Source: Google

★ 5

Source: Google

★ 5

Source: Google

★ 5

Source: Google

★ 5

Source: Google

★ 5

Source: Google

★ 5

Source: Google

★ 5

What I love about the workout is the intensity because it pushes me to the limit. And what I love about this gym is that the coaches are there to push you, support you and motivate you each time you go class.

Source: Google

★ 5

Source: Google

★ 5

The best place to workout

Source: Google

★ 5

Source: Google

★ 1

I agreed with most reviews how everyone seems to be friendly and nice but they're not as nice and seriously lack empathy. I went today despite being under a thunderstorm warning and having traffic lights down which delayed me by 1 minute. I arrived and I'm told I cannot go in anymore and on top of that they will charge me late penalty. It makes no sense whatsoever! Their own systems are down today due to the thunderstorms but they failed to empathize with me and tell me that they can't do anything about it. They want to say they're fair but they're not. You pay 200 a month to be treated this way! It's unfortunate but this place definitely does not need my $. So disappointed with this place!

Source: Google

★ 5

Source: Google

★ 5

The staff here are great! They genuinely care about your journey as they support and encourage you all the while pushing you to grow.

The variety of workouts keeps your fitness from getting stale and your body from getting used to same old routines so results are noticeable. You get out what you out into the classes.

I would highly recommend this workout approach and specifically this location! Best amd most qualified staff of all units I've visited!

Source: Google

★ 5

Source: Google

★ 5

Source: Google

★ 5

Source: Google