★ 5

Source: Google

★ 5

The coaches and staff are all amazing and so welcoming, shoutout to Sean studio manager who’s so welcoming and sweet. Highly recommend this location

Source: Google

★ 1

Considering its a gym i would think there would be soap in at least one of the bathrooms.. i have over 300 classes and was an OTF sales associate for a year and never have seen this happen.. its a gym and we all touch the same equipment lets do better. After telling the associate she didn’t do anything about it and instead joined the class..

Source: Google

★ 1

I showed up 30 minutes early for my intro session but because I came with friends, they charged me the full price? The Male staff member was extremely rude and made me feel bad for asking about why I would be charged more without prior notification. Instructor was kind but I won’t be going back - I’d recommend going to a different OTF.

Source: Google

★ 5

Source: Google

★ 1

Signed up for a New Student offer online. Upon arrival, I told concierge I signed up as a New Student and that I didn’t need a tour because I had been to Orange Theory before. They said “ok, enjoy class”

After class I find multiple charges on my credit card. I called, left a voicemail, emailed, and even texted and no one responded to my request for assistance for the erroneous charges.

On my fourth attempt the same concierge host told me she was sorry for the mistakes and the manager would refund me in two days.

I then get a call from Head Coach Lauren, not the manager, saying they charged me by mistake twice but ALSO that they charged me for a regular priced class, not the New Student fee. She said they would not refund me for the full priced class because I had been to an OTF before. I tried explaining to Lauren that I spoke to concierge prior to my class and told them I had been to OTF before as well as signed up as a New Student and that no one said anything to me about the full fee, but she continued to reprimand me and interrupt me. I asked her multiple times to please let me finish so I could speak and she continued to speak over me and even began giving me an ultimatum for how our conversation would go.

This location has poor communication and management. They will charge you fraudulently then treat you with disrespect.

Head Coach Lauren treated me extremely unfairly and also illegally charged my card without my consent or notice. This transaction was also done while I was in the studio space in class, as I later found out via the email confirm I received. Why was I not informed then and there? Before or even after my session? Head Coach Lauren also attempted to say that they tried contacting me to notify me, however I have no phone records, emails, or texts.

Choose anywhere else to get your workout done to avoid fraudulent charges and disrespect from staff.

Source: Google

★ 1

When you would like to join the OTF, they call you million times a day to reach you. When you want to cancel your membership, even you request for cancellation on website and call the studio many times, you can not reach anybody and they keep charging you.

Source: Google

★ 1

Of all the Orangetheory gyms I've been to, including DC, SF, Pittsburgh, Hawaii, and NYC, this location has had the rudest and least welcoming staff and trainers I've met, not only for an Orangetheory Fitness, but for any gym I've been to. You're much better off visiting any one of their other locations in Manhattan. Or really any other gym period.

Source: Google

★ 5

Source: Google

★ 2

Late charges put incorrectly, price gouging (need to cancel 30 days in advance otherwise you will be billed)!!!!!!! Poor speakers. Awesome support staff on site but orangetheory really needs to work on their policies, they really got the low attendance high paying customer exploitation on point.

Source: Google

★ 5

Source: Google

★ 5

Love Love Love This Gym

Source: Google

★ 5

I love the energy at Orangetheory Fitness! The trainers are motivating and the workouts always push me to my limits. It’s also a clean space with top-notch equipment. The classes can fill up quickly, so early booking is a must. Overall, I'll say it has been a game-changer for me, and I always look forward to my group fitness classes.

Source: Google

★ 1

Source: Google

★ 5

I've been to many OTF locations, and this one is my fav! Love the team and coaches here! Highly recommend.

Source: Google

★ 5

As a new New Yorker & a full-time work from home employee, it’s not hard to imagine the difficulty of meeting new people in a healthy and energetic environment. OTF Manhattan Plaza District has been a staple in creating that community. It’s the best hour of every day thanks to the physical and mental treat you can give yourself - and most importantly - because of the people who both work and workout here. I’ve made some of my best friends in class here, and have made myself proud with personal records in speed and weight. Come check it out and love yourself for it!

Source: Google

★ 5

I love orangetheory, and I've been a member at a few different studios over the years. But I have to say that the flagship studio in Manhattan is by far my favorite! The staff is awesome and so welcoming. The studio is brand new with the latest technology. I cant say enough about this place! It keeps me motivated week after week to get up on the weekends and get my @$$ whooped buly the amazing coaches. I just wish there were a mid morning class option, and maybe one later class for those of us who work later but still want to get that burn in!

Source: Google

★ 5

I just joined and already bought two discounted packages for the next months. I can see how this is where I want to go and exercise for the long run. They do the type of balanced workout I would not do by myself despite I know it would be good for me. It’s the right atmosphere to get you going.

Source: Google

★ 5

Source: Google

★ 5

Source: Google

★ 5

UPDATE: I've now been going to OTF for over a year and it's exactly what I needed. Not only is it a guaranteed fantastic workout, but I love the community that we have here. 🧡 🍊

The OTF global flagship studio is my home gym and I absolutely love it!!

This type of interval based workout is exactly what I needed. Every session consists of the treadmill, water rower, and the floor (weights). The coaches here are amazing and very knowledgeable.

In addition, the staff are extremely friendly and professional!

BTW - if you join the global flagship studio, you'll have free access to all OTFs around the world.

Finally - a big shout-out to studio manager Stephanie and head coach Sarah. You guys are 🔥 🔥.

Source: Google

★ 5

I've been going to Orangetheory for almost 5 years now. I've also visited other OTF locations within NYC, and this is definitely my favorite. All of the coaches are very attentive and helpful. They always help correct my form, which I thoroughly appreciate since it's hard to see my body when working out. The non-coaching staff are incredibly friendly and always helpful. This particular Plaza District location does an amazing job at fostering an OTF community beyond the 1-hour workout, such as group events, group challenges, etc. which I love. It makes living in such a huge city feel like home.

Source: Google

★ 5

Orangetheory is amazing. I have learned about and incorporated so many aspects of fitness and diet into my life since joining. It has become a way of life. The coaches and staff are upbeat and motivating. They learn your fitness level and encourage you to push harder or lighten up. It's almost like having a personal trainer in a group setting. I love that anyone at any fitness level can join and thrive. Some days I push myself to the limit and other days I take it easy and recover. The beauty of orangetheory is that you can do that. I LOVE it.

Source: Google

★ 5

Love Orange Theory. This studio is really great, and the coaches are superb, can't go wrong with any of them. I've taken a lot of classes with Davis and he always brings incredible energy and positivity and his playlists are excellent! Highly recommend.

Source: Google

★ 5

Source: Google

★ 5

If you’re someone who hates the regular gym and needs a support system to keep you going— this is the place. Great trainers, new equipment, and they don’t give up on you— pricey, but to me, investing in health is worth it.

Source: Google

★ 5

Amazing and helpful staff upfront have invited me in with a smile every time and the coaches always get me fired up for class, each in their own unique way!

The Coaches pay attention to details, helping correct my form in little ways that I feel a difference once I implement it. They also pay attention to my injuries from soccer (I’m a bit injury prone) and help modify my work out to prevent further injury and still sweat it out!

Source: Google

★ 5

Im rly into fitness. I was thinking that this would be too easy for me. bro classes here sent me, Coach John is such a good coach and made it hard for me and I even sweat. Recovery was awsome too I sat in a chair and the girls talked to me. Stephanie is really nice and is in charge of everything I think. I will bring my friends here. Follow my Twitch account if u see this

Source: Google

★ 5

Coaches truly get to know you and your goals! I always feel supported!! Great staff and stunning studio

Source: Google

★ 5

Best coaches and staff I’ve ever experienced at a fitness studio! Nothing but great things to say

Source: Google

★ 5

AMAZING PEOPLE AMAZING CLEAN STUDIO

Source: Google

★ 5

What a wonderful, effective workout! And what a team! Front desk staff, management- Steph, Ellie, Alexis.. kindest people and so welcoming. And the coaches- so strong and helpful every workout. 10/10 would recommend this studio and workout to anyone!

Source: Google

★ 5

Absolutely love OTF Plaza District! The coaches are wonderful, encouraging, and give great feedback. The staff is equally amazing, friendly, and all around great people. The studio is brand new, state of the art, and super clean. I definitely look forward to each workout!

Source: Google

★ 5

Amazing coaches, fabulous front desk staff. Very helpful and patient with me as I begin getting back into a fitness routine

Source: Google

★ 4

Great place if you want to get going with workout and find it difficult to lose weight.

Source: Google

★ 5

Karolyn and Alexis, we’re super nice and super friendly. Excellent people to be working at your front desk! They left such a good impression on me that I actually wanna take a look into this gym ! Thanks again ladies!!!

Source: Google

★ 5

Amazing experience

Source: Google

★ 5

My husband and I decided to try OTF after Barry's and we couldn't be happier with our choice. Jacqueline and Sarah are both amazing instructions and were always checking in on us to make sure we were rowing or lifting weights in the right form. We're now back in the Seattle location and I still think Jacqueline and Sarah are the best instructors we've had had. The facility is clean and provides towels as well. Highly recommend this location!

Source: Google

★ 5

Great place! The camaraderie is terrific and everyone who works there is knowledgeable, nice, and encouraging...

Source: Google

★ 5

beautiful new studio 🤩 best staff and coaches!

Source: Google

★ 5

Source: Google

★ 5

Source: Google