★ 5

Front desk staff is really nice and welcoming, clean studio, well maintained equipment. Really like the private shower rooms and space to get ready afterward

Source: Google

★ 1

Would avoid this studio. Signed up for an intro class and arrived exactly 30 minutes early (as directed) to find the location still closed. Came back 10 minutes later, only to have the person at the front desk tell me that he would have to charge me extra since I wasn’t on time. When I replied that I had been on time, but the door was locked, he repeatedly insisted that he had been there and that it was open. I walked rather than getting into an argument at 7am.

Waste of time and money, especially when there are so many other options in the area. It’s a shame because I’ve had great experiences with OTF in the past.

Source: Google

★ 5

This is our go to place for a fun and great workout! Kendra is always so kind and helpful and Al has the best music taste! My husband and I started coming here before our wedding and now we are SNATCHED!

Source: Google

★ 1

Kendra at the front desk was absolutely vile in how she was speaking to me and a few of my friends. They lost 3 people who wanted to enjoy trying Orange theory for the first time. She was so rude during the scheduling of the class and then when we asked for a refund she said absolutely not. Before we lest, we asked to speak to the manager and Kendra said they weren’t there so reach out via email. Then followed very sarcastically with “if she even responds or cares to messages you all back”. Overall, really disappointed in the level of customer service/support for wanting to try the studio for the first time.

Source: Google

★ 1

This place is a fraud, if you try to cancel your membership they will keep charging you until you notice, then they won’t refund you, essentially stealing your money.

Source: Google

★ 1

The franchise group that runs this studio is beyond disorganized, unresponsive and frankly unkind. They’re struggling with membership and recently had to lower their pricing, which relegated them to a lower tier than most other manhattan studios. This means, if you join here you’ll likely have to pay a surcharge to visit any other gym in the area, including Brooklyn. Something they didn’t notify their existing subscribers about (me included) forcing me to pay an additional nonsensical fee every time I want to work out. Honestly, join any other franchise group (there are several in NYC to choose from) and just use their gym surcharge free if it’s convenient.

Source: Google

★ 5

Coach Sabrina at OTF west village is outstanding! Incredibly positive attitude, super professional, always watching everyone’s form & correcting if need be, cues are on point, one of the best coaches I’ve had in my 13 years at OTF. Seth is a wonderful SA, always happy to assist & grea, positive attitude!

Source: Google

★ 5

Al is great. Absolute legend.

Source: Google

★ 1

I’ve been an unlimited member at this studio for over a year but unfortunately will be taking my business elsewhere. I showed up a few minutes late and was not let into class, which is fine, but was then charged a $20 no show fee. Pretty disappointing and speaks to the unfriendly and unwelcoming atmosphere at this studio.

Source: Google

★ 5

One of my favorite workout classes - all the coaches are amazing - 10/10 recommend Al’s class!

Source: Google

★ 5

Love this studio! All coaches are great but Al is a personal favorite for his notorious sense of humor. The whole staff has a great vibe and the equipment is newer than any of the other local studios plus always kept clean and tidy. Thankful to have this in the neighborhood!!!

Source: Google

★ 5

This is my all time favorite workout in the city. Coach Al does a really good job of getting to know his clients and making them feel cheered on in class! Everyone at the front desk is so friendly.

Source: Google

★ 5

This is an amazing OTF location. The classes are at great times each day and allow for last minute sign ups so I don't have to commit to a schedule weeks in advance. The coaches are also awesome -- special shout out to Al!!

Source: Google

★ 5

The West Village location of Orange Theory has been a game-changer for my fitness journey! I've been a member for nearly a year now and can't say enough about the classes, instruction and personalized attention from the coaches. Coach Al is always available to offer guidance and corrections, as needed, throughout the class. He is always pushing me to reach my full potential in a positive and encouraging way --ensuring I get the most out of every workout. Also a huge shout out to all of the coaches for keeping me motivated and coming back week after week.

The variety of classes and times are incredibly helpful (as are the energizing music playlists). I can easily fit in 3-4 workouts a week, whether it's a morning session before work, an afternoon class, or an evening or weekend session.

The workouts are motivating and are a great workout experience!

Source: Google

★ 5

I've been going to this location (West Village) for the last couple of months, and I LOVE IT! I initially went in as an older adult who hadn't worked out in a while. Rachel and Coach Al (my hero) immediately made me feel comfortable and ready to succeed. I go in a few times a week, and I'm rocking it, thanks to Coach Al. Even though it is always a busy class he always looks out for me (and everyone else), and always has an alternative for an exercise if I need it. I only wish that there were more classes during the day. But I'm happy!

Source: Google

★ 5

I've been working out at this OTF for a few months now and love it. The classes vary and it feels like there's something a bit new each time. Coach Al is great. Makes each class very enjoyable!

Source: Google

★ 5

Love Coach Al’s classes- really challenging but he helps get you through with a smile!!!

Source: Google

★ 5

Amazing classes, one of the best locations in the city. Coaches Eliza and Melo are the best!

Source: Google

★ 1

Despite providing a doctors note for my injured leg, the gym still charged me to freeze my membership for a month.

Source: Google

★ 2

The front desk staff is such a nightmare to work with. After suffering a sprain to my hip flexor and requesting a freeze on my account I've been charged a fee for my freeze (because I couldn't get them a doctors note soon enough), told I'd need to provide multiple additional notes since the doctor didn't determine definitely when I would be healed (as if anyone could predict how long a sprain takes to fully heal)) and told my account would be cancelled if it went on for too long. I know OTF is weirdly organized business with each franchise group having their own way of doing things, but the constant messaging from this franchise that money is more important than my health is such a strange way to treat someone when they're recovering. Honestly, do better.

Source: Google

★ 1

Really didn’t enjoy the customer service that experienced over a few classes. They lied about a package I bought and the structure of the classes. Telling me about a class I was going to sign up for and thus pay for, was more strength when it was actually all cardio. The app is a bad interface and doesn’t explain the class also. Only after I bought my Package did they tell me that the electronic monitor was an additional cost. It just felt very manipulative and salesy. No one cared at the front desk when I told them. I just didn’t like the experience at all and I tried 5 classes

Source: Google

★ 5

During a recent trip to New York, I sampled a few of the studios. This was a lovely location, friendly staff, clean space, and solid coach.

Source: Google

★ 5

Source: Google

★ 5

Love training at OrangeTheory & Al is such a fun trainer

Source: Google

★ 5

Source: Google

★ 5

OT West Village is the best! All of the trainers have so much energy which helps to make the workouts so much more fun. You can make the workout as hard as you’d like - highly recommend!!!

Source: Google

★ 5

This is the best Orange Theory location, coaches and classes in NYC (and possibly the world!!! All of the staff are super friendly, helpful and knowledgeable and I have never not walked out of here feeling stronger and better with their help and encouragement.

Michael- West Village, NYC

Source: Google

★ 5

I’ve been going to this OTF location since they’ve open and love it! All of the coaches are so nice and supportive. I love that every coach has their own style and it makes each class unique and fun.
Huge shout out to Al for always being so attentive to injuries and limitations - he’s helped me a ton!

No mater which class you go to, you can go wrong. Al, Alexis, Chris, Eliza, and Lily are all wonderful!

Source: Google

★ 5

Love the mix of cardio and weights. Have been a member for 9 months, and it’s really helped me get in better shape. The staff and the coaches are all nice and incredibly supportive.

Source: Google

★ 5

I love this location. Its a newer studio so there’s not a ton of people so you’re not constantly on a waitlist which is nice with my busy schedule I can be flexible in which classes I go to. Coach Al is awesome and whose classes I take the most - super motivating.

Source: Google

★ 5

Source: Google

★ 5

Love this Orange Theory! The coaches are the best - so supportive, while also pushing you to be & do better than you think you can. The head coach, Lily is so kind & smiley, I love taking her classes! Another favorite coach is Al - his playlists are the best & he always makes every workout extra fun & enjoyable. The studio manager, Dimetri, has done a great job since he joined in making this place feel more like a community. The studio is always clean & organized, they provide complimentary towels for your workout, & the overall atmosphere is very welcoming & encouraging.

Source: Google

★ 5

I had a great time at this Orangetheory. I’ve been here a couple times and the space is always clean!

Source: Google

★ 5

PhAntAstik experience!!.. lucked out with⭐️ !Jenna Howard-Delman ⭐️as my brilliant inspiring instructor ..& she has a gift for intelligent strategy and making eVery facet 🧡fun & more beneficial!!she gave me inkomparabke individual guidance!!get a class with her if you can*!!!!..thAnkful for her & Demetri branch manAger! ☆ ☆ ☆ ☆ ☆ ☆ ☆ ☆

Source: Google

★ 5

Love this studio! Chris, Eliza and Alexis all somehow make working out early in the morning the best time and always have such a kind and friendly demeanor :)

Source: Google

★ 5

I've been a Premier member since this studio opened, and it's become one of my favorite OTF studios to visit, primarily because of the exceptional personalized coaching and extremely friendly front desk employees.

For those new to OTF or seeking a fantastic HIIT workout in a pristine studio offering showers and towels, this is definitely the place to be!

Huge shoutout to Coach Chris, Coach Eliza, and the rest of my OTF West Village fam!

Source: Google

★ 5

Great studio! The coaches are amazing - Chris, Eliza, Lily are all extremely encouraging and energetic. They keep you moving on days when you're not at your physical best. The front desk staff are all extremely friendly and helpful. Highly recommend!!!

Source: Google

★ 5

Beautiful, new and clean studio with great coaches!

Source: Google

★ 5

I love this orange theory location! It is a great addition to west village. Everyone who works there is so nice and helpful! Even if you are out of shape or hesitant to workout, you will be accepted with open arms. I love working out here!

Source: Google

★ 5

I love attending this Orangetheory! They have probably the best lay out of space of all the studios in Manhattan. The front desk staff are helpful and welcoming, and the coaches are kind and very motivating. Love coming here!

Source: Google

★ 5

I've been to five different Orange Theories regularly around the country due to living in many places. Orange Theory West Village is the best studio; all coaches are fully engaged and very helpful. I highly recommend this studio!

Source: Google

★ 5

I love how helpful and enthusiastic the coaches are here!

Source: Google

★ 5

Source: Google

★ 3

Al is a fantastic coach! He is the reason this location received 3 stars because the front office deserves 0 stars. Not hospitable or helpful at all. I will not return to this OTF
location.

Source: Google

★ 5

I travel a lot for work and use my OTF membership all over the place - the West Village Studio was super clean and everyone was smiling! The Coach (AL) was ON IT with giving us great instruction on the weight room half of class - very good!

Source: Google

★ 5

Amazing staff, great workout. I joined this studio when it opened at the beginning of 2023. Having never done anything like this before, the coaches were super great in guiding me through the machines and movements. Unfortunately I had to stop after a few months due to injury and a medical issue, but the staff was absolutely phenomenal in understanding the situation and I had no hassles whatsoever when I needed to cancel. I look forward to picking back up one day once my doctor clears me for HIIT exercise again.

Source: Google

★ 5

I can't say enough positive things about the West Village Orangetheory Fitness studio. It's become my fitness sanctuary in the heart of the city. The staff here is exceptional, always welcoming with a smile and ready to assist with any questions or concerns. The coaches are motivating and knowledgeable, pushing you to your limits while ensuring you're using proper form

Source: Google

★ 5

This is a fantastic concept, you are never alone and the statistics let you know you are working at a healthy rate.

Source: Google

★ 5

This is a great OTF location! Came on a Friday for the morning class and it was pretty empty, which gave the coach more room to be super encouraging and fun. Really great spot. Shout out to Avery!!

Source: Google

★ 3

GREAT GYM BUT....
The staff here is friendly and accommodating. The facilities are brand new and clean. My favorite coach is Avery (class and sass).

BUT... I was disappointed with the membership cancelation process. They have a 30 day cancelation notice so BEWARE! Fine that's their policy, but I have an issue with forcing someone to pay for another month when you decide to stop. Prorate or something, not force another month! I gave you 6 months of my money, is it really worth the bad taste in my mouth at the end and take me for one more?

I just don't understand companies that want to squeeze every dime out of their customers and then have them not want to recommend the workout to others. OT wasn't for me, but I could have recommended it to others. Now, I honestly don't want to.

Source: Google

★ 5

G, the studio manager, really listens to his customers and understands that life happens. Sometimes dealing with memberships and policies can be a real pain, but G adapted and worked with me to create a mutual agreement. 10/10 customer service and highly recommend working with this Orangetheory management!

Source: Google

★ 5

Great workout and the staff are all amazing - friendly, supportive, and smart. The West Village studio manager, G, is incredibly helpful and solution-oriented, and Avery's classes are a great time!

Source: Google

★ 5

I've always been an OrangeTheory fan, but this studio really has gone above & beyond to help their members, especially as a new studio. G, the studio manager, really went the extra mile to be personable and accommodating when helping with my membership, which reaffirmed why I choose OTF in the first place. Would recommend trying it out!

Source: Google

★ 5

The staff here are so nice. Patrick and Maria were so welcoming

Source: Google

★ 1

"Be very wary of signing anything with this gym" saw this review from other people who signed up for Orangetheory. It seems like there are so many mistreated customers and victims of how their membership work just like me. The coaches are nice but the managers of the store and the business side of the studio is tricky and bad for the customers only in favor for their own profits. Very very sad experience

I communicated 30 days earlier to cancel my membership and have to get charged for two extra months that I do not want. Even after compromising for one more month that I don't want I have to be charged for another one

Got HUNG UP ON THE CALL when trying to cancel my membership (I did not say any bad words just trying to communicate). Even later when the manager called me he did not mention a single apology but rather accusing me for "dropping character on them", only said he will communicate with her; cut me in between my sentences and forced me to answer questions in his way. Feel forced to be in this situation and feel forced to be charged against my will for 416 dollars more if not at least 210

When doing businesses with a gym like this, as the customer you can be tricked and be in a very helpless situation. It seems from Orangetheory official website they do not have a customer support so the studio has complete control over how they want to treat their customers. I hope more people see this review and no more tragedy happen to anyone else

Source: Google

★ 5

Friendly staff and highly motivating instructors. Avery is ball of fire! He keeps the energy high till the work is done. He always gets you into the groove with his fun personality and buoyant humor.

Source: Google

★ 5

Source: Google

★ 5

Great team and studio!

Source: Google

★ 5

Love this location!

Source: Google

★ 5

Great motivation, friendly staff and amazing accountability. Big fan of Rachel’s instruction/ feedback and Avery’s dance moves and positivity!

Source: Google

★ 5

Source: Google

★ 5

The best studio ever!!! All the instructors are so incredible, enthusiastic, and always want me to succeed! Eliza, Avery, Al & Rachel are the best!!!!

Source: Google

★ 5

Amazing new gym studio in the heart of Greenwich Village. Facility is crystal clean and very accessible. Staff is welcoming, friendly, and knowledgeable. A great place to jump start or continue your fitness journey, wherever you’re at.

Source: Google

★ 5

This place is amazing. Friendly and supportive staff— also spotless. It will become your happy place. Great for gym newbies, too!

Source: Google