★ 5

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★ 3

It would be better if it were cleaner.

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★ 1

I tried to cancel my Planet Fitness membership, and the experience was incredibly disappointing. When I called the gym, I simply asked if there was any other way to cancel since I couldn’t come in person. Instead of helping me or explaining the policy clearly, the staff member chose to hang up the phone on purpose. This is extremely unprofessional and disrespectful.

No customer should be treated this way, especially when they are just trying to follow the proper process. If this is how they handle simple questions, I can only imagine how they treat members in person. Very poor customer service, and I do not recommend this location at all.

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★ 4

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★ 1

No Ventilation! Stinks Heavy of Breath due to Overcrowded, people can't breath properly.

Front entrance doors closed, they must keep OPEN both the front entrance doors so fresh AIR can get in!!!

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★ 1

Machines are always broken, it's always crowded and not enough of each machine available. I joined when this gym first opened at the $10.00 a month membership. They canceled my membership without my knowledge so they could charge me the higher priced membership. I spoke to management but they were no help.

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★ 5

Guys, you did an amazing job upgrading the gym! There are more machines now, more space, and the whole atmosphere feels so much better. It’s easier to breathe, everything looks and feels refreshed. You fixed all the broken equipment, replaced the grips, updated the cardio screens — 🔥 The new machines are awesome, exactly what was missing! And a huge thanks for the new barbell area 😍

The only “downside” that comes from all this — the gym is now so good that there will definitely be more people 😄 So maybe it’s time to raise the price to $80 to keep the balance!

As for suggestions — just keep an eye on the equipment. Previously, torn rubber grips would stay that way for months, and some machines took a long time to get repaired. And please, turn up the ventilation when the gym is crowded — sometimes it’s really hard to breathe.

Overall, fantastic job with the upgrade! 💪👏

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★ 1

Ok so i just can't believe that the cardio upgrade we all waited for that long ( 5+ years ) is a disaster.
look up all the reviews most bad reviews are about bad treadmills.
How can you just replaced at least 15 treadmills with useless stairmasters ?
I know the answer : Onwer is cheap and smart at the same time knows that treadmills are high in demand and need more maintenance as compared to stair masters so simply less treadmills less money spent on maintenance.
You still have ONE STAR from me even after the cardio upgrade.

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★ 3

Their facility is unclean and does not appear to be cleaned regularly.
This place has trash and dirt in common areas, while the staff appear stand around the front a good portion of the time.
The treadmills and machines are uneven, broken, old, dirty, and unsteady, as well as some being out of service or damaged.
The staff appear to be mostly behind the desk (3 or 4 and most are unfriendly).
The manager has a grim expression and she does not act welcoming or friendly.
Their staff seem slow and unresponsive to my concerns & at least half of them are just rude.
The locker rooms have many broken lockers due to guests locks being snipped off the lockers and they have not fixed the lockers, so there is a shortage of functional lockers.
The water fountains don't work on the main level, and the rest room sinks have pink and brown slime around the faucets on a regular basis. The manager does not care because I mentioned this and she just says ok but nothing gets consistently cleaned & she just leaves before the crowd picks up in the evening-

They only care about signing up as many people as possible and couldn't care less about maintaining the right equipment to meet demand or even cleaning the bathroom sinks regardless of all the member complaints.

I blame this on poor management, since the manager has not resolved the issue and she's on the computer most of the time.

It's no surprise to me that this gym is amongst the lousiest rated. Nasty!

- Update 10/2025
There is a new manager on site and the cleanliness has noticeably improved.
The new manager is attentive and has the staff wiping down equipment regularly.
He is a good person who seems to care about his role as new manager and I do hope he stays on as manager because improvements are being made. Good job!

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★ 5

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★ 4

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★ 5

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★ 1

Been going to this location for many years. Tanning booth is awful. No chair to put belongings. Today I went to booth #1 and I can smell urine. To bad. I'll be canceling my membership.
Lately taning booth is a mess.

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★ 5

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★ 5

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★ 4

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★ 5

The manager Kelvin and employee named Bayan are both amazing they work so hard and are very kind and friendly I highly appreciate all the great service they provide to the gym. Thank you guys!

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★ 4

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★ 5

So nice 🤍

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★ 4

It’s a nice gym. I went at 530am and was completely surprised at how many people were in the gym at this time.There is 3 smiths on machines and maybe 3-5 benches for dumbbells. All of them filled up. Expect yourself to communicate with others to work in your routine with them in between reps. I hope everyone else will be understanding of this as well. If you watch most people at any station, they will camp there for a good 7-10min.

Overall nice gym. If you need cardio, there’s tons of avail machine early am (that’s the only time I plan on going, not sure about any time)

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★ 1

The most selfish and selfish centered membership of any gym I've been a member of and I've been in several gyms.

Doing separate supersets away from the machine they're "still using" but won't let you use it.

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★ 4

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★ 5

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★ 3

its alright not the best place to come to work out but it'll work

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★ 5

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★ 5

MUY BONITO LUGAR

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★ 1

None of the machine's work and are never fixed. Half of the ones that do work have crazy glitches and you have to compromise and go with it. The staff is usually just chill teenagers and doesn't do much other than check people in.

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★ 5

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★ 4

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★ 4

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★ 5

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★ 5

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★ 1

This place stunk the moment I opened the door. Service was nice at the front desk. The stretch area feels like a tuna can . The floor placement of those clunky machines. Terrible. First time at this location and last

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★ 5

Excelente

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★ 5

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★ 1

Clean location, employees are great. But this gyms patrons are the WORST. On top of hoggimg ip all the gear, they now have their personal radios blasting while they hang out on all the equipment. Like, WORK OUT ITS A GYM, NOT A CLUB. I am looking to cancel my membership of 10yrs as I see this place getting worse by the day.

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★ 4

Planet fitness Brooklyn New York
Hatte einen day Pass für 20 Dollar was eigentlich geht
Service war ok Sauberkeit ist große Klasse
Geräte gehen klar für Anfänger
War am Samstag morgen hier um
7.00 Uhr da war es schon relativ gut besucht
Gäste freundlich

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★ 1

At first glance, this planet fitness seems ordinary. However, when you start going to this gym regularly, you start to realize how the air condition is BARELY turned on, and the massive amount of people who attend DAILY. I have been going to this game everyday for the past month; I incline walked for an hour almost every single day. I swear one day I’m going to get a heat stroke. Please to the gods above turn on the AC, it’s the middle of the summer. Other than the possibility of a heat stroke, this place has upwards of 70-90 people during peak times (around 6 to 7pm). This not only adds to the possibility of having a heat stroke, but is also very dangerous. As, this planet fitness makes up for the high gym membership by adding more machines, which is very unsafe. For example, the leg extension machine extends to literally touching the garbage can (I wish I was kidding). The AC issue has been happening for about 4 years, based on the other reviews, yet management hasn’t done anything about it.

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★ 5

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★ 5

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★ 1

I’ve been going to this gym for almost two years now I never had no issues with no managers. So this new manager short light skin girl with the afro hair, I went to the gym Sunday morning I was using the treadmill backwards slowly 0.5, someone told me to do it for 3 minutes before I start working out. She came to me and said to me you can’t use the treadmill like that I said why, what’s the problem I use the treadmill like this every day I was using it like this cause I have knee pain, she said she did not care to get the treadmill if I don’t she will call the police on me. I got of the treadmill she than asked me to leave the gym, I told her no I wasn’t leaving she said I will call the police if you don’t leave I said go ahead and call the police let’s see what you going to say to them when they get there cause I know I did not do anything wrong. She said I disrespected her I was all in face as soon as she said that I know she was looking for a moment and I’m actually proud of myself I didn’t give it to her, I backed up and started working out she called the police and gave them the gym address so they can come to kick me out but they never came. Since she wanted me out of the gym I did her a favor and canceled my membership after my workout planet fitness doesn’t deserve my 15 dollars anyways the machines always broken, people be using the smith machine over an hour, every time you go to this gym it’s always full of people you have to spend 3 hours max in the gym. Instead of worrying about how people are using the treadmill y’all should worry about these things. And I know she was embarrassed the police didn’t come cause her story didn’t even make sense called the police for nonsense, she couldn’t even look at me in the eyes when they guy was canceling my membership. I regret not cursing her clean out before I left the gym to embarrass her even more but I know she not going to be working there for long she an attention seeker she was walking around the gym screaming good morning god morning like a lunatic.

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★ 2

Its a mad house after 5

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★ 5

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★ 3

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★ 1

It's hell here and no Air-conditioning. People complain but nothing happens. Not healthy environments at all #healthdepartment #planetfitness

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★ 3

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★ 1

I’ve been going to this gym for about five years and at first it wasn’t so bad, mainly because the air conditioning worked and they operated 24 hours. Now it’s a complete disaster and it’s very uncomfortable to even step foot inside, let alone get a workout in. Like everyone has already mentioned in their reviews, it’s completely overcrowded! You could go in at 5am, 8am, 12pm, 6pm, before closing, and there will be a horde of people which makes working out unbearable. This wasn’t an issue when the gym ran 24 hours because there were more time options. Now it’s like we’re all crammed in there trying to get our fitness out of the way before even more people pack in. Additionally, the staff here needs to do their jobs instead of sitting on their lazy behinds, and maybe try enforcing some proper gym etiquette. There’s no reason some of the patrons here hog the machines and multiple sets of weights without being warned. Planet Fitness will just post a generic copy and paste response to this and nothing will be done. Huge disappointment what’s happened to this location. Open a second location for God’s sake!

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★ 2

Used to be a good gym but now it’s super crowded and the machines are outdated. Barely enough dumbbells for everyone to share and people tend to leave them on the floor. The ac can barely keep the place cool because of how crowded it is. Only come here out of convenience.

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★ 5

Esta bien el lugar pero muy lleno.

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★ 1

This planet Fitness AC has not function for 2 weeks now. The owners of this gym should be ashamed of himself! Charging Primo money for a subpar conditions! The Big yellow fan works good, but it's behind the desk and the employees use it for themselves. Also there's a whole bunch of broken machines still not repaired! Wait until someone collapses from the Heat in the gym and they sue the pants off of Planet Fitness! This Should be interesting to watch....

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★ 1

Super crowded, that is not the problem, when you expect so many people to workout in such a location you need to ensure that the AC is working properly, I always suffocate when working out, this is becoming a serious safety concern!!!

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★ 2

This place is way too hot, but the employees are ok.

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★ 1

the employees there are not good especially a female curly hair employee who did not allow us to go enter and when we finally made it in she was racist and kicked us out for personal reasons some employees were okay but most of them were extremely rude

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★ 5

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★ 1

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★ 5

Great place to workout at

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★ 5

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★ 5

Always good to serve

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★ 5

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★ 1

Avoid this location. Way too overcrowded to the point it will take you hours to complete your workout. Machines are either hogged up by large friend groups (loitering) or are out of order. For some reason this location is frequented mostly by disrespectful members with no gym etiquette, especially when it comes to waiting in line for the smith machine (i.e people stealing the machine/bullying those already in queue to use it during peak hours). Staff doesn’t seem to care about poor gym etiquette or does anything about it. Also, why are the smith machines on top of each other? Poor flow/terrible gym layout encouraging poor gym etiquette. Never dealt with this bad of an experience with other NY PF locations. This location has drastically gotten worse over the years and is by far the worse PF gym…

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★ 1

The gym is used to be a much better place but now it’s overcrowded, a/c is down or weak so it’s hot inside, smith machines setup too close to each other, paper dispensers mostly out of paper. I suppose it’s a management issue since I see gym employees are really trying to keep place clean and well maintained (5 stars to them).

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★ 5

Muy bueno

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★ 1

Bad experience with the air conditioner

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★ 1

The air conditioner has not been turned on for three days, and the temperature outside is at least 5 degrees Celsius colder than inside. I really don't know what this boss does.

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★ 1

Guys, you need to finally fix the AC system. It's impossible to enjoy a workout when you simply can't breath and boiling in your own sweat from excessive heat. It's been almost 3 years and every Summer the same problem with AС persist and you just giving a new bunch of excuses. No one need your excuses, it's a place full of people and it's unlawful to do such things in summer time!!! You can easily got a heart attack and other health problems with such an environment. Fix damn AC or at least place some fans on a first floor in meanwhile!

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★ 5

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★ 1

rude staff i am going canceling my membership right now

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★ 5

Buen lugar muchas maquinas para hacer cardio y todas sirven lo unico Malo es que es muy concurrido demasiada gente tienes que esperar para ocupar las maquinas

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★ 4

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★ 1

Too crowded

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★ 5

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★ 5

It's very good.

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★ 1

This is one of the most unconvinced, planned Forbes in Usa . Believe me , I never ever have seen , something like this. Staff 0 qualified, place dirty and disgusting.

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★ 1

Rude people & workers too

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★ 5

I wanted to take a moment to recognize Justin for his outstanding dedication to creating an inclusive and welcoming gym environment. His commitment to fairness and respect ensures that every member—regardless of gender, age, or background—is treated with kindness and equality.

Beyond his exceptional interpersonal skills, Justin maintains the gym at an impeccable standard. The facility is always spotless, sanitary, and well-organized, reflecting his attention to cleanliness and safety. His energy and enthusiasm uplift everyone around him, making the gym not just a place to work out, but a community members genuinely look forward to being part of.

Justin’s presence truly enhances the atmosphere, and his hard work does not go unnoticed. We appreciate everything he does to make this gym a positive and motivating space for all.
Thank you, Justin, for setting such a high standard in customer service and professionalism!

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★ 3

I've visited a few Planet Fitness locations, and this one in particular wasn't my favorite. It's always very crowded, and while I didn't run into long wait times, the gym just feels tight and overpacked. The machines are a bit outdated, and the overall space isn't that big. Compared to other locations, this one could definitely use some upgrades. It gets the job done if you need a quick workout, but I've definitely had better experiences elsewhere.

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★ 5

Clean /Friendly Staff
Available equipment and machines.

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★ 3

I’ve been going to this location for years and they recently removed all the hand sanitizers. Please bring them back - it’s not long ago we had a pandemic. Gyms are prime locations for disease transfer and while I understand PF margins are razor thin, hand sanitizer for a gym is a non-negotiable.

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★ 2

Hay muchos cobros voy pagando dos veces un pago anual y nadie me da solución

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★ 5

Excellent servicio ✌️🤗

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★ 1

This is the worst gym I’ve ever seen. I travel across almost every state, but I’ve never seen such a mess and dirt anywhere else. The equipment is broken, everything is filthy, and the locker rooms stink. It’s a complete disgrace

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★ 5

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★ 5

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★ 5

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★ 1

im new to the area(from the midwest) and this is the worst planet fitness i ever been to. ive had my membership for years and im going to cancel it now. owner and manager of the place leaving generic responses is such a bs thing to do.

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★ 5

Best

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★ 5

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★ 3

convenient location but it's always too crowded. hard to find a machine during peak times and there's always at least 1 machine that's broken.

Last i went it seemed like their whole plumbing system was down as the sinks, toilets, and showers were out of commission.

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★ 1

Staff is friendly but this location is terrible. There are no benches upstairs to workout with, only downstairs and they are ALWAYS taken. They also do not have any step stools to use for workouts like steps ups and they don't have much to improvise with. Every time staff is asked if they will ever be getting the hip thrust machine, they say they just ordered more equipment and it should be coming soon (they have been saying this since October). For the amount of people that go there you would think they would at least have more benches, especially upstairs where they have space for them.

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★ 1

By far the worse planet fitness I’ve visited and I travel the country going to planet fitness. Equipment not kept well dirty environment staff are friendly but it’s only so much they can do I won’t be back to this gym I’ll drive to Canarsie gym.

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★ 5

Clean. Great hours. Many different locations

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★ 5

As always great place to workout. Gym is always clean and staff is friendly 💪😀

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★ 1

The equipment has been broken for more than a month,and never sent people to fix ,everytime had to wait for more than 30mins to use the other one.bad management

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★ 5

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★ 1

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★ 5

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★ 4

Regular planet fitness; some of the machines are broken and they take a while to repair though

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★ 5

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★ 1

With all the members here , machines shouldn’t be out of order for months- mangers should have all machines checked before closing and put out of order signs

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★ 5

I ve a really wonderful experience here gym make me happy never faced any problm here thnks

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★ 1

Just a bad gym. Constant lines for machines and barbells. Workers are rude and useless when it comes to billing and membership issues. It's funny, whenever they mess up the payment themselves, PF marks it as late and keeps billing 20$ every 2 days after missing the payment. No text messages or emails about it, they just keep stacking late fees to squeeze more money out of you, that's how they make their living. Just started going to dolphin fitness 3 blocks away, don't regret it.

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★ 5

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★ 5

Place is clean and overall nice establishment. Lots and lots of equipment and you really don't have to wait to use the equipment.

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★ 4

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★ 5

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★ 5

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★ 5

Quality equipment, nice members, great staff!

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★ 1

The worse treatment ever the manager so rude and disrespectful and to many other disgusting treatment I will never go there

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★ 5

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★ 5

Nice gym, good experience, friendly people from all backgrounds.

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★ 5

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★ 5

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★ 5

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★ 5

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★ 1

30% of the machines upstairs are broken, i have been coming here for a year and noticed they have not been fixed.

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★ 1

This is the worst gym I have ever worked out at. It is always EXTREMELY crowded, the smith machines always have a ridiculous line (and ofc, no barbells bc its PF), in the summer the second floor was so humid and hot it felt like I was dying every time I went in, the selection of dumbbells is terrible (again, typical of PF) and people regularly stack like 4 sets of dumbbells around themselves just so they dont have to walk back and forth, making it borderline impossible to use free weights to work out. It is the only reasonably priced gym within walking distance of me, and I'm still considering cancelling and walking an extra 20 minutes each way just so i can get a decent workout. unless you ONLY go in for cardio machines, its somehow a ripoff at 10$ a month, and even then, its probably still not worth it because it feels like youre in a sauna whenever its above 60 degrees.

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★ 5

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★ 5

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★ 5

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★ 1

it’s the worst fitness club i’ve ever seen!!

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★ 1

crowded and machines don't work. please open more Bensonhurst locations

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★ 5

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★ 5

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★ 1

Worst customer service and Worst fitness club ever . Don't go there

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★ 5

My favorite chicken place!!
Very good service!
Very good.price!
Amazing taste!!!

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★ 1

Mal servicio cobros engañosos te dicen que no te arán un cobro pero es mentira según yo tenia que pagar solo 15 dolares por mes y resulta que ahora me cobran 35 dólares por recargos d3 retraso de pago si supuestamente deben cobrarse de la targeta automáticamente sin unos ladrones la verdad no se los recomiendo por los pagos y mal servicio de sus empleados de planet fitness 86st brooklyn ny entre 4 y 5 av.

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★ 2

Varias máquinas descompuestas y muy poco espacio

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★ 5

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★ 5

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★ 3

Too much crowdy GYM.
Some people take more dumbells but they use only one.
Overall cleaness is Good GYM machines are Good but the crowd is too much

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★ 1

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★ 5

The workers are great, but out of 5 ladder trainers, only 2 work, which is very few for that many people. This is inconvenient to use. When will they be fixed or replaced?
Update: The exercise machines have been repaired.

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

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★ 4

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★ 4

Affordable but very crowded. Machines need some TLC due to wear and tear.

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★ 1

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★ 5

Enjoyable workout atmosphere.

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★ 4

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★ 4

Tiene lo que necesito es agradable y comodo

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★ 4

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★ 5

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★ 4

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★ 1

Много людей, постоянные очереди, не хватает инвентаря !

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★ 1

Stay away from this business , rude management they don’t care for customers , bad customer service especially managers . I don’t recommend at all .

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★ 5

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★ 4

It is ok, don't expect much from a cheap membership gym. Sometimes is full that you have to wait for machines.

Something that I don't really like about the gym is that when a machine brokes, they take a week or more to fix it. Also, there is always at least a couple of treadmills malfunctioning

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★ 5

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★ 5

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★ 5

Very nice and clean place 👌.

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★ 5

The best spot

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★ 5

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★ 5

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★ 4

This place gets really crowded to a point where you have to spend a lot of time waiting to use the equipment you want (for weight training). I find that going on weekday mornings around 8am to be reasonable. They have plenty of aerobic machines like bikes / treadmills, etc.

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★ 5

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★ 5

Excelente muy tranquilo para ejercitar

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★ 5

Good place for workout 👊

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★ 5

Cool

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★ 5

Nice gym

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★ 1

It is the worst management system I have ever encountered. A lot of the workout equipment is broken; Myasia, the current supervisor, is not fit to be a manager. She is rude and lacks communication skills with customers as well as staff. This issue needs to be addressed ASAP

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★ 1

I wish PF improved the quality of the gym by doing a few simple things like fixing the ac system and enforcing rules. These are all necessities to help provide a safe and functioning gym for all. Also, now that the HS summer program is coming to an end, please reconsider doing this program again. It is a liability as well as a hindrance for paying members. Yes, repairs are needed throughout the year, but the equipment definitely gets broken down at a higher rate during the program. I'm just confused by PF's reaction to paying members and their complaints, especially those who have canceled. It really seems like they don't care!

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★ 1

Over crowded . Never going back to this gym.

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★ 1

Where do I begin? Let’s discuss how we are in the middle of summer and the air conditioning does not work. At this point, it’s a health hazard. To be fair, staff are stuck in this hot facility the whole time and have a fan at the counter, but what about the members who are actually working out? Most machines are out of order and the weights are rarely placed back. Yes, that’s due to members not returning them, but why aren’t the rules being enforced? The gym is overcrowded and even when it’s not (rare), there are people who dominate a machine for more than 10 minutes. The gym is dirty, and you can find sweat left on seats. Puke! This is also due to the lack of air conditioning. When you visit the restroom, you also get to test each sink since only one or two have soap. I know, I know, the owner will read this review and recommend a few things. Fortunately, I have time and have rebuttals prepared to his responses as seen on previous reviews.
“Check the crowd meter on the app.” - Yes, I already do. Still, what can be done about the overcrowding and overspent time at a machine by others?
“Speak to the staff.” - Their hands are tied and there’s only so much they can do. The poor staff have reached out daily and nothing is done.
“Email.” - I have.

Sir, your failure to provide a safe and sufficient facility conveys your hypocrisy in the values of PF. Judgment free zone? Does this then translate to: we’re a mess but please don’t judge. I get it, it’s a cheap gym, but that extra $5 recently added to memberships can perhaps go towards some fans around the main floor, or redoing the ac system that has been an issue for numerous summers. Surely, the tax write off for taking on the summer program can be rerouted into the improvements desperately needed at the gym. Thank you.

***Update since owner’s response. They do not care and still state the same generic response as in all reviews. Didn’t even try to fake it.

***Update as of 8/12/24: not much has improved. Some of the machines have been repaired, but it’s still extremely hot in the gym with minimum to zero cool air circulating. The only reason for repairs occurred was due to the uproar on here! More machines will break and until complaints are made, it will be left that way. During the recent heatwave, I had difficulty working out because the temperature was intolerable. I will be canceling soon.

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★ 5

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★ 1

PF sucks

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★ 4

I find that the gym is clean and usually not too many out of service machines. I do wish they expanded the weights because it's always full and just put cardio strictly upstairs

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★ 5

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★ 5

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★ 5

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★ 4

Saludos me gustaria saber porque me han cobrado 3 veces en un mismo mes me cobraron la inscriciones 20 dolares luego 31 y ahora 51 dentro del mismo mes necesito una explicacion si bien Claro me dijeron 31 dolares todos los meses

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★ 1

All the machines are very old and do not work!! The staffs are polite . Also the gym smells and nothing is clean.

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★ 5

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★ 5

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★ 4

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★ 5

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★ 4

To sum up and encapsulate my experience here, it's "okay". Two story gym and a wide variety of gym equipments. Conveniently located in the center of Bensonhurst and has a free membership program for high school students!

The gym is usually always crowded so expect long waits for each machines. The best time to go is around 10-1PM. Avoid the morning and night crowds!! Especially around 4PM-8PM as people are getting off from work.

However, the AC does not work properly! Considering the current heat wave right now, I was abashed (slightly ashamed), nonplused, and baffled by this. Combined with the crowd of people (as usual), you are guaranteed to walk out drenched in sweat. Putting us in great peril. It shouldn't be something insuperable though; just simply add some fans...

Source: Google

★ 2

Busy gym, members that work out here are very respectable. However, this location gets 2 stars because of the lousy customer service. Upon arriving here I greeted the lady at the front desk and she just looked at me like I was stupid. Ugh... There's plenty of gyms out there and PF should train their employees to be nicer if you want to continue to compete in the gym business.

Source: Google

★ 5

Source: Google

★ 5

Great service, clean locker room and bathroom

Source: Google

★ 3

Source: Google

★ 5

Source: Google

★ 3

氛围还是挺不错的，就是器械要等很久。

Source: Google

★ 3

Source: Google

★ 5

The Bensonhurst Planet Fitness is very clean and there's always an associate right there when you need them. Great place!!

Source: Google

★ 3

Source: Google

★ 1

Enough enough is enough with this nonsense that they have no air conditioning in this gym for years. that they try to fix it, OK but it doesn’t get fixed. so install a new system. Asap. It’s 90° and humid. You have people on top of each other. it’s crowded. It’s a small gym on 86 Street and 20th Ave , Brooklyn, ny . everyone sticks , and sweating and you continue to say there’s nothing you can do about it. I know for a fact, the air-conditioning has not worked in this gym since they opened it up and they don’t care. Their is no one to call in upper management. you go to the front desk the staff working there they don’t know what to say. They agree with you, but they said there’s nothing they can do. so at this point maybe a few phone calls to the right person can get someone’s attention . because this is not acceptable People can get very sick and no one seems to care . Germs can spread fast with no air . At this point, this is a health situation so let’s see what happens now. Unacceptable change the unit if you can’t fix it.

Source: Google

★ 3

I've generally had a pleasant experience at Planet Fitness as a Black Card member for several months. However, today was an exception. When I arrived and requested a massage chair, the lady at the front desk informed me that all the chairs were occupied and suggested I use one of the beds instead. I agreed, but when I got to the bed area, I found a group of rowdy teenagers occupying the bed I was assigned. To make matters worse, they were smoking their vapes, which is unacceptable in a fitness environment.

As a paying member, I expect a certain level of respect and enforcement of rules to ensure all members can enjoy the facilities without disturbances. I hope management addresses this issue to prevent similar incidents in the future.

Source: Google

★ 1

I’m very disappointed with the front desk. Today I went in to renew my annual membership and was told the system just ‘upgraded’ she cannot renew annual membership for me. And also, she cannot get me the free day pass which the PF website offer because of ‘system upgrade’. The only option she offer was to pay $20 (somehow the system would work for that option magically) to workout for the day. This experience left me feeling unwelcome in this gym.

Source: Google

★ 1

Allowing kids and teenagers unattended and treating this gym like a playground is a massive risk and liability. Probably half the reason why equipment gets broken here. PLEASE require all kids be attended by a parent or guardian! Or risk more costs to repair broken equipment.

Saw a group of four kids on one elliptical machine try to rip off the left arm from it. Soon after, nearly hit another bypassing gym member with a yoga ball, throwing it as hard as they can against the wall. Ended up knocking down weights off the stand.

I'm ending my membership until they change their kids policy. Or sign up for the gym down the road.

There's a reason why all recent written reviews are 1 stars. Those giving five stars with nothing written or one sentence are likely bots just to sustain a modicum of good reviews

Source: Google

★ 1

The employees are basically the "mean" girls. They treat their favorite members way differently than the ones they do not like. It is like a junior high school. Especially the overweight members including members with disabilities. It's as if they target a certain type of member to go after. Judgement free.... you are judge once you sign in. They have no idea how to talk to members with respect. It is a joke how things are handled there. I hope the actual owners see this and not someone behind the madness , racism and bigotry that run this location.

Source: Google

★ 1

Absolutely garbage place.
Super crowed specially after the cut hours and annoying teens offer in the summer.
Machines are always broken and the don't bother fixing them.
No paper towels and the water fountain doesn't work on the second floor.
Summer time there is no AC.
I know the canned response i will get on this comment from someone saying " ohh we take this seriously, contact the staff blah blah blah" like you don't know the cheap owner who doesn't wanna spend a penny more.
i wish there is another gym nearby i would never go to this location then.

Source: Google

★ 4

Estoy de vacaciones y aprovecho para hacer ejercicio en mis tiempos muertos. Ésta bien el lugar, son dos pisos, tiene baños, cámara de bronceado, lockers, entrenadores etc.. Lo malo: la gente, es cochina, sorry, al menos que se pongan Desodorante o perfume antes y lleven su toalla, no está padre ver como su sudor salpica los aparatos 🤢, pero bueno, eso es de crianza, no les enseñaron a ser limpios.

Source: Google

★ 5

Source: Google

★ 1

I had a very stressful and annoying experience at this gym for several reasons.
• Planet fitness needs to come up with a solution to the teenagers crowding the space and hogging the machines. I saw more than once where they were just sitting on their phones, not using the equipment. But they also have the audacity to harass people who are using the machines telling them to hurry. Maybe if there was a time slot when regular paying members could get in and exercise in peace, it would be much better.
• There are 5 stair masters at the location which are always busy, today 3 of them had error messages on them and no one bothered to check or try to fix them.
• There were no paper towels at sanitation stations to wipe down the machines, explains why they’re dirtier at this location compared to the others.
• The women’s locker rooms were filthy, stinky and wet all over. No soap at sink.
• There are two rovers, one of them didn’t have any water in it making it unusable.

Source: Google

★ 1

It’s been always crowded, but now it got even worse with all these kids who are just taking space and treating the gym like it’s a playground. So annoying !!!!!!

Source: Google

★ 1

Source: Google