★ 1

I had a membership for 3 yrs and had to cancel for a couple months. I returned and they wanted to charge extra fees because I was a returning member. 😵‍💫

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★ 5

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★ 5

Best for pocket and best for health

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★ 1

Poor customer service and poor management! Consistently warm and humid in this gym despite the outdoor temperature value. The excuse is always that the AC will freeze do to outdoor temps of 90 degrees. However, today the outdoor temp is 76 degrees. The receptionist claims she cannot reach out to management to lower the thermostat until Monday as she is on vacation. So I have to feel ill while working out because you can't do your job. Managers should always be reachable. Also there is a large ceiling fan that has not been in operation in a while, which would help cool the place. Surprised at how cheap this gym is with member comfort despite the steep monthly membership. I also have a black card membership at Planet Fitness, their gyms are ice cold for half the monthly cost. I am satisfied with the equipment, but very disappointed with the discomfort. It's time to do better Powerhouse!

Update 8/15:
AC not working completely. Hot, stuffy, and disgusting. Will end my membership. This place really sucks.

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★ 5

I was searching for the right gym for a while — not just any place, but somewhere with real energy.
A clean, serious gym with good people, good equipment, and a vibe that makes you want to show up and train.

After a few days of thinking, I asked ChatGPT for a recommendation — and it led me here.
No regrets at all. This place is on point.

✅ Super clean and well-equipped
✅ Motivated people who actually come to work
✅ Chill but focused atmosphere
✅ Hot showers and a great sauna for recovery
✅ And an amazing staff that’s always ready to help and support

This isn’t just a place to lift —
it’s a place to build discipline, stay focused, and grow stronger‏ everyday 🔥💪🥉

Source: Google

★ 1

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★ 1

I signed up for a 30 day free pass, went in and lifted no problem guy was very nice to me and lady right next to him was very helpful. Next day I go back and a woman with a bad attitude says I’m not a member I’m a prospect. ?? Aren’t you the prospect if I’m testing out the gym. Anyway she pulls me to the desk mid lift to say I’m not a member til my card is on file and is charged $20. Doesn’t sound so free to me. Lady from the day before was right next to her and never told me any of this. 3rd day I tried lifting same issue so I left. Wanted to test it out with my schedule but place lacks a lot of clarity. Should be called $20 month pass cause nothing about it seemed free to me. Smh

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★ 1

I was a member here for about a month. The gym was good until they forced me to cancel my membership because first they told me I was from Connecticut which isn’t true and then they are telling me that I’m not allowed to wear my Boston shoes (that are close toes by the way) saying it’s their “policy” to wear tennis shoes when there was nothing I signed that said I couldn’t wear my Bostons. And then I was asking to see this “policy for shoes” in writing and they said they don’t have to and then they threatened to call the cops all because I was asking to see something in writing. Every single gym I’ve gone to for the past 4 years has had no problem with me wearing my Boston’s.

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★ 5

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★ 3

Why close early on weekends? Doesn't make sense... I get home at 6pm on Sat and would love to enjoy the gym

BS, cuz last couple times I've been there the gym is packed at 7pm

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★ 5

The best

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★ 5

Amazing customer service. Love this place!

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★ 1

Poor machine maintenance

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

Me encanta, lastima que después de tener a mi bebé no tengo quien lo cuide para continuar mi rutina, seria excelente un lugarsito dentro del GYM donde cuiden bebés

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★ 5

Clean, beautiful place to do exercise.
I like all the different classes they have daily.
They have a clean sauna you can use every time you want.

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★ 5

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★ 4

been going here for over ten years on and off and it's still the best gym i've been to. it has grown in lots of positive ways mostly in the post pandemic time, perhaps since the Golds to Powerhouse rebranding? they also accept active&fit direct.

there's a huge amount of space and equipment, including a prior trainer only area which has been open to any person for at least a year now. they seem quicker to fixing equipment than in the distant past. they added platforms to the two squat rack areas so you can deadlift without breaking the floor. generally, they seemed to add a lot of new equipment since 2023/2024, especially in recent months they added a fourth multi purpose rack and more light free weight dumbbells, which were both welcomed. only "complaint" i could make with all these additions is it's more congested, not because of people, but because of how much equipment they put everywhere, but that's honestly a better problem to have versus the opposite.

only reasons i hold a star is after so many years, there is no water bottle filler in any of the fountains which is behind the times and that some machines don't have a barbell all the time. i get that people move barbells around but multiple stations with obvious need of barbells should never be missing them but often times its clear the barbells aren't anywhere near by so where could they have gone? recently they've added an extra but then there's one bent one from few weeks ago because some guy impressively squatted five plates on each side.

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★ 5

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★ 5

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★ 1

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★ 5

Atmosphere is great staff very helpful,plenty of room and equipment

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★ 5

Good Gym

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★ 5

Spacious gym with lots of equipment and classes!!!

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★ 5

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★ 5

Is the best powerhouse gym what I know?

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★ 5

Great trainers

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★ 5

Great location, beautiful gym, good equipment

I think finally fixed the lights 🤘🙏

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★ 5

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★ 5

Buen lugar agradable

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★ 5

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★ 5

New owners that are investing a lot of time and money into great management employees and equipment/ aesthetics

Just re joined after moving back to the area.

Kudos to all the work being put in

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★ 5

Love Powerhouse Gym! The variety of classes is great for all levels, and the trainers are by far the best. I appreciate the women's section but feel comfortable in all areas of the gym. It is truly a great place, with good equipment and fantastic people.

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★ 5

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★ 3

Nice gym

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★ 3

New update: this is now
powerhouse Gym not Gold's gym! Still needs an upgrade...some machines have been fixed and then others are now not working 😸 maybe it's time to switch to planet fitness

there's only one working stair Master and about 5 ellipticals out of order. This gym does not live up to the Gold's name. I've visited other gold's gym in the past and unfortunately this one is by far the worst one I've been to.... The cleaning ladies do an amazing job at keeping it clean and the front desk girls are super friendly.

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★ 5

Formerly called Gold's gym, now as Powerhouse Gym is improving an already great facility to accommodate it's members, focusing on a family oriented gym

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★ 5

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★ 3

Same gym. New name

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★ 5

This is one of my favorite gyms. It is clean and well maintained, with enough weights and machines that you're not wasting any time waiting around. Best of all, everyone there is focused on their workout and nothing else.

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★ 3

(Update 2023: Welp! They Powerhouse Gym Now.) The facility has alot of potential to be a premier Gold's Gym. Plenty of space to lift. In addition, they have the "roc-it" selectorized machines by Hoist. I love them. First floor is strength equipment, 2nd floor is turf area, life fitness cable stations and cardio. I would like to like to see more power racks on the main gym floor. Hopefully, the owner can take feedback and make additions in the future. Great location: 6 minutes by car close to a Panera Bread and Bj's grocery store. Get a pump then take care of your grocery shopping. It's Gold's Gym Baby!

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★ 5

This is our gym and we love it!! It's the gym to go to on Monroe NY! The staff is friendly and always willing to help..

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★ 1

Such an old gym they don’t have most of bodybuilding equipments

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★ 5

Good place to go. Good staff

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★ 1

The cleaning ladies are amazing and keep the gym clean. Stair machines have been broken for nearly a year, with only one working. Went to this gym for years because it was the closest to my work. Visited the Golds in Newburgh once and immediately canceled my membership here and am now adding 20 minutes of travel to my day just to go to a gym that has working equipment.

Source: Google

★ 1

Owner is banking on unused memberships just sitting back.. They have no intention on fixing broken equipment or renewing the facility, it is constantly run down, dirty, and just barely in service. I would love to go to another gym but it is the closest one to me with reasonable free weights (the only thing that seems to work regularly because it needs no maintenance..) owner probably knows many are in the same situation and preying on them... I have no idea what the annual maintenance fee is for..

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★ 5

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★ 5

Nice gym!! You gotta try the in body scan.

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★ 5

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★ 4

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★ 5

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★ 5

Nice folk

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★ 5

Love thise place

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★ 5

Great gym. But please get a hack squat machine. The middle town golds gym has one and it was amazing. Please get one if you can

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★ 5

Very friendly staff, lots of room and equipment. With two floors, smoothies bar and never to crowded.

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★ 2

It's a good gym but in serious need of a upgrade. The equipment looks run down and the gym needs a paint job. The staff is excellent though and the kids drop off is really nice.
Update: They haven't improved this gym at all. I'm quitting and going to the Gold's in Newburgh. I'm adding another 20 minutes to me going to the gym because I want a gym that has good, working equipment.

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★ 5

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★ 5

Great gym for early workout

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★ 4

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★ 5

First time @ this location and I was happy with my time there for the day.

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★ 4

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★ 5

I love gold's gym! After I retired, I hesitated in going back to the gym. It was a long time. I am so glad I went back. As soon as you walk in they greet you. The young lady is so friendly and pleasant at the counter. My trainer is awesome! She motivates me to be the best. She is so positive and very knowledgeable with nutritional information as well as the anotomy. Not only do I get to tone my body I get a great educational class
The yoga instructor is awesome as well. She is so knowledgeable and focuses on the students' physical ability and challenges. She had such an impression on me that I entered the Yoga Teacher Training. Gold's gym is a great place everyone is so nice. The two ladies that clean are amazing. They keep it so clean!!

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★ 1

Horrible, canceled 3 years ago and still charging me!!!!

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★ 5

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★ 5

Good space, nice area great staff. I have been going to that gym for over 14 years. It always have the essentials I need for my workouts.

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★ 5

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★ 5

Staff is always nice and overall good customer service. Just focus on yourself, they offer you the tools, you gotta have the willing attitude. No one is paying attention to what you do and if they do it's probably admiring your strength. Keep going.

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★ 1

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★ 1

They never reopen the kids club

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★ 4

I've worked out in more than a dozen gyms in the past 25 years. I can tell you that the staff is very friendly and helpful, the locker room and bathrooms are always kept clean and as far as gym equipment from cardio to body building this gym has everything you will need to achieve your goals. Highly recommend you check it out.

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★ 5

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★ 4

Definitely has everything you might need if you're a beginner or intermediate gym goer

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★ 1

stay away! old equipment, rude staff.

there batter options in the area.

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★ 5

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★ 1

Emily kimball the general manger is by far one of the worst chain employees I have ever come in contact with. Had zero problems at golds until she started working there constantly starting problems and making open threats towards myself and many others that go to gold. Constantly double charging my account and I have to go in and speak to them about it. Other then her employees aren’t too bad although she controls them like pawns on a chess board. I see why people constantly cancel their memberships. No wonder This gym continues to lose money.

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★ 1

I've had to dispute charges on my card because they're unwilling to work with me. They gave me misleading info regarding my billing and their hours back in September and then refused to refund me an hour after my card was charged today. I was told they were refunding the annual membership fee since they were closed for 6 months, but that never happened and they still wouldn't work with me after hearing that. This isn't my first time pulling teeth trying to get them to be decent people and it seems like they'd rather lose a customer forever than refund $20.

I've been going to this gym for years and whenever their equipment is broken in takes many weeks, if not months to repair, which is frustrating as a member. Would not recommend.

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★ 5

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★ 5

Excellent. Very clean not crowded

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★ 5

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★ 5

I really like the Newburgh building, and the staff is great

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★ 5

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★ 5

This is my second home love this place great gym great service.

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★ 5

Therapy!!!💪🏾💪🏾

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★ 5

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★ 5

Always pleasant

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★ 4

A nice gym, even during COVID. Some people could be better monitored though. I saw a few noses peeking over masks.

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★ 5

All safety measures in place and practiced. Thank you!

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★ 5

Great gym, good equipment.

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★ 5

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★ 1

Bad staff, half of the equipment aren't working,

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★ 5

Great place super friendly guy in reception.
Did a few drop Ins last year in September
.
Thanks so much

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★ 5

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★ 5

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★ 1

So they send you an invite to use their gym for free for 30 days sound good huh? Well why would you need my credit card to do this? Always a catch, sorry I'll stick to Planet Fitness up the road.

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★ 1

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★ 4

I love the classes, great instructors and the gym it's ok.

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★ 3

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★ 1

A lot of equipment but there's always things out of service - any given day there's at least 3 treadmills that are broken/out of service, just last week there were 5 out of service!!!
Many of the problem staff are gone, which is a plus.
Saturday and Sunday hours should be extended!

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★ 5

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★ 4

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★ 5

Love going to this gym once music or you can bring your music.

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★ 5

Love the classes and the daycare is the best! My kids are always welcomed with open arms!

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★ 5

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★ 5

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★ 4

its friendly and comfortable, you can enjoy the whole day

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★ 5

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★ 1

The worst gym ever. I wouldn't recommend to anybody. Personal stuff is unprofessional. The gym shouldn't be called gold's gym and it should be call garbage gym.

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★ 5

Well equipped

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★ 4

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★ 4

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★ 5

spacious, clean, more than 1 machine for specific exercises. Bathrooms are big, clean, have tv's so you can watch news, etc while changing; privacy stalls, steam room and sauna

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★ 5

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★ 4

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★ 1

I expect more from them

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★ 5

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★ 1

Rude trainers they have a bad attitude
Not judgment free

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★ 3

Good staff, unfortunately patrons never wipe down machines, or put away equipment. Constantly there are broken machines. Good for a quick workout

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★ 1

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★ 4

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★ 5

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★ 5

A long time member of 24 Hour Fitness due to where I live but my heart lies with Gold’s. Always serious workouts going on here. The manager was super nice and efficient, allowing me (a visitor on business) to work out on a $15 day pass. Thanks for the great workout! Fix your sign lights though!

Source: Google

★ 4

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★ 1

Gym needs a big time facelift. Nice facility though. Staff needs customer service training. Wife forgot DL and would not let her tan. You need to have alternate systems. If she is signing a waiver what's it matter anyway. Liability!? Oh yeah you need to inspect and update your equipment with our annual fees. That's where your liability is. Other than that, the facility has potential.

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★ 1

Manager is a jerk. Literally just moved to the area to check out a gym and Didn’t have a NY ID yet. Refused to let me work out for the day without paying for a day without a new ID EVEN THOUGH I HAD A FREE GUEST PASS. False advertisement if I had to say.

Source: Google

★ 4

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★ 4

I downgraded my review from a 5 star to 4 stars. Why you might ask, while I find most of the Staff members pleasant, Dan, Bob to name a few I personally interact with, and many of my fellow gym goers great, there is one thing that has been bothering me recently, FOOD:
While this may seem like a small complaint; if paying members are not allowed to eat on the floor, why do staff members? I understand drinking water, pre or post workouts or even a protein shake, maybe even the occasional banana, but why is someone eating a full fledged meal in the gym, while people are working out? Today while I was working out, I got a whiff of someone's food and it induced a gag reflex in me during my cardio session. I don't know who they were, or what they were eating, but I didn't appreciate it. I will continue to patronize this gym as I enjoy coming here, but seriously I don't come to the gym to smell someone's food while I am working out

Update as of 2 March 2019: I no longer smell or see food being eaten in the gym, but I don't understand for the life of me why the gym isn't open at 7am. Yes I realize it's snowing, yes I realize the roads are a mess, but if members can wake up, clear the snow of their driveways and cars and drive to the gym with little to no issues, why can't the staff open the gym on time? And why is their no other way of checking the status than facebook? I don't use Social Media, and other than calling the gym (which i did) and I still drove to the gym to find an empty parking lot and no lights on, I have no way to know if the gym is open or closed. There needs to be some sort of message (email, or automated phone call that informs people the gym is closed, opening late, etc...) Just a suggestion. Still leaving my rating a 4 out of 5.

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★ 4

I will be very honest here it's a vary very good gym they have everything what you need there that have classes too very good service friendly service it really deserve a five star but there is a big but here I don't know why they didn't install locks on the lockers they know that they have some teef's in there I personally lost there my wallet what's inclued my licence and two credit cards I asked than about it the answer was we can not do any thing but they could they could male build in lock have a great day enjoy the gym

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★ 3

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★ 2

Decent equipment, locker room leaves MUCH to be desired.

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★ 3

The classes are great and so are the instructors however the air conditioning is always broken and it makes for an unpleasant work out. The machines are always out of order or not working to full capacity. It may be time to switch to new gym.

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★ 1

Equipment is garbage. Lucky I didn't get hurt. Staff was rude. Culture sucks, full of girls more concerned with the mirror and "frat bro's" training chest and arms 8x a week. Worst spent $15 in a while.

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★ 5

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★ 5

Convenient and easy parking.

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★ 5

Beautiful big workout space

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★ 3

Trainers are good. Equipment is falling apart. It's conveniently located.

Showers need work.

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★ 5

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★ 1

A lot of cars are being broken into in this parking lot FYI!

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★ 3

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★ 5

I just started with gold's gym and I am very pleased with the customer service and a very efficient trainer.

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★ 1

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★ 5

Best gym.

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★ 4

Glad to be a member

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★ 2

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★ 2

Everything is falling apart in this place, and everything is WAY too expensive. $50 for a Champion hoodie that says Golds? 4.50$ for a small bs thing of preworkout? 10$ more just to tan? In fact, as I type this, there are atleast 7 cardio machines in my view that have out of order signs.on them. Pass this place- there are better gyms out there like the YMCA or maybe Retro.

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★ 5

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★ 5

It's very a good gym all new stuff and the best service and everything what you want is the best here and I recommended you to come here

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★ 5

Lot of machines to workout and lot of space

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★ 5

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★ 1

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★ 3

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★ 5

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★ 4

Good gym for resonable price. Some of equipment need staff attention.

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★ 1

The gym is dirty all the time. The steamer stopped working for more than a month and today the sauna is out of service. Inside the sauna there are two pieces of wood that must be replaced and this has been going on for the last three months? if not more. There is nobody to clean the locker's zone, the mirrors, not even the showers. The showers are dirty as well. The staff is very friendly and nice.

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★ 5

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★ 3

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★ 5

Very good place lots of equipment very good staff

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★ 4

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★ 5

Very good place for resonable price.

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★ 3

Big open gym with lots of equipment. Some of the equipment really needs to be replaced or fixed though.

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★ 5

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★ 5

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★ 5

Great place

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★ 2

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★ 5

Nice gym

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★ 5

Excellent gym, great trainers, the machines are very well maintained. Not the nicest Golds Gym, but much more than most.

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★ 5

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★ 5

Great atmosphere and friendly

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★ 5

The best gym ever!!!

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★ 4

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★ 3

Better than Planet Fitness

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★ 4

clean great staff but no pool

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★ 5

Nice beautiful place

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

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★ 4

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★ 5

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★ 4

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★ 3

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★ 5

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★ 4

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★ 5

Spacious and always clean! Staff are also very well mannered.

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★ 5

Friendly staff

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★ 1

I'd give it a zero of if I could.

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★ 3

Pros:
Moderately clean, large space, good cardio options
Steam room, tanning options
Cons:
overcrowded at peak times
Weak Wi-Fi
Only 2 squat racks
Inefficient use of space
Parking can be annoying

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★ 4

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★ 5

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