★ 1

Terrible experience at Scarsdale StretchLab They fool you with the membership and you can’t even cancel it even you have a health problem. Don’t go there the manager can fool you very easy. Be careful don’t sign anything without reading it.

Source: Google

★ 5

I went into StretchLab and immediately was greeted. Rob who is the GM provided an understanding of the flow of the appointment and introduced me to Elijah! Elijah heard my needs, understood where I stand and assisted in providing solutions. He tailored each stretch with my 15+ year injury in mind. He communicated each step of the way and provided amazing customer service. I am super excited for the progress I will make in the near future with the consistency!

#Selfcaredayaccomplished

Source: Google

★ 3

UPDATING MY REVIEW:

After my original post an area manager reached out and resolved our problem. I think they were between branch managers when we were trying to end our monthly plan. She was conciliatory and efficient.

We did enjoy the stretches and would recommend that. But I still think that if customers can set up an online account and take care of scheduling and billing online, there should also be a way to cancel an account online.

Original review:

Stretch is good, business practices bad!

My husband and I first tried the stretch services when our Medicare Advantage plan covered them and were pleased.

After our insurance discontinued the program, I arranged a monthly membership for my husband, charged automatically to our credit card, and was told we could cancel at any time. He went once a week and found it beneficial for about 6 months.

Unfortunately it was a 30 minute drive from our house and eventually we decided it just wasn’t practical. I tried to cancel our membership online but apparently they make that impossible. So I called numerous times and could never get anyone on the phone. I tried texting to the number they sent reminders from but that didn’t help. We finally tried to cancel it in person when my husband went for a stretch, but there was no manager available. The staff member tried to help and put a note in our file.

A few weeks later they billed our card again, so I opened a dispute and had the charge reversed, explaining to the credit card company the sequence of events.

Shortly after that I got an email from a new General Manager asking to discuss a “past due balance” on our account. I wrote back explaining the sequence of events above. I assumed that cleared things up since I never heard anything else from them.

But now I am getting texts and phone calls from a collection agency telling me that we are TWO months past due. This is ridiculous. And I am going to report them to the Better Business Bureau.

Don’t set up an automatic billing plan with this business.

Source: Google

★ 5

Laura is awesome and an absolute pro!! She has helped me increase my flexibility and maintain my mobility. The progression has been notable. Before I started, certain gym exercises were uncomfortable but now I am able to do them without any discomfort. Each session is unique and focuses on my current needs.

I highly recommend StretchLab, specifically Laura, to anyone who works a desk job or anyone dealing with muscle stiffness.
This place in amazing. The sessions are tailored to your specific needs and goals.

Source: Google

★ 5

Had my first session today with Elijah - it was incredible! My mom got me a gift certificate here and I wasn’t really sure what to expect, but it definitely was worth it. I left feeling relaxed and loose, and Elijah was fantastic to work with. Would highly recommend both him and the Stretchlab!

Source: Google

★ 5

Source: Google

★ 5

I never knew that my daughters would benefit so much, huge thanks to Laura! My girls came from tumbling and after 1 session their flexibility improved! Highly recommended for teens and moms!

Source: Google

★ 5

I've never been to StretchLab before or even knew this existed. I booked an Intro One-on-One session last month in Scarsdale, and my flexologist, Lewis, was incredible! He made me feel so relaxed and comfortable from the start. I appreciated the time he took to understand my body, targeting areas of stiffness and addressing my concerns. His gentle stretching technique and clear instructions when switching positions were spot-on. I also loved how he checked in frequently to ensure I felt no pain. Lewis’ expertise, professionalism, and personalized care truly made the session exceptional. I left feeling looser and more energized, and I highly recommend him to anyone seeking real results!

Source: Google

★ 5

Nysha and Anthony G have enhanced this “old dogs” mobility , flexibility and ability to play on the ground with our 20 month grandkids (twins)

Source: Google

★ 5

Great stretchologist keeps me going strong

Source: Google

★ 5

I always leave stretchlab feeling amazing. I never knew how important it is to take care of my muscular health and to repair old injuries. This is something I’ll never leave! ❤️

Source: Google

★ 5

Had a great experience at StrechLab Scarsdale. Nyssa was the best and gave me a great stretch. The location is super clean and beautiful and Despina was really friendly at the front desk. I felt great after my stretch and ready to take on the weekend ! Definitely recommend. The grippy socks are also super high end ❤️

Source: Google

★ 5

Source: Google

★ 5

Source: Google

★ 5

Had such a great experience getting stretched! Didn’t know I needed this until after!! 10/10 recommend

Source: Google

★ 2

A bit pricey and quality depends on who you get. I had specific goals and wanted routines I could do on my own between sessions. It's a one-size-fits-all kind of approach.

If you already have a consistent and disciplined stretching routine, you're 90% of the way there. Lots of guidance available online. Dani Winks and Movement by David are good resources.

I stopped going because:

1. It was expensive.

2. They were all about getting me to pay for one-on-one sessions and went silent when I wanted help developing my own routine.

3. My guy kept demanding sizable tips on top of a session that was already pricey.

There are many ways to get more flexible. Before coming here, you might want to think about your goals and look for a place that can work with you to reach them.

Source: Google

★ 1

This business will continue to charge your credit card for monthly fees once you pay for the initial consultation even if you have told them not to do that. We have been waiting 7 weeks for a reimbursement of fees. They refuse to answer the phone. The stretches are nice but the business practices are underhanded. STAY away.

Source: Google

★ 1

Signed me up for a recurring plan I did not agree to. shady.

Source: Google

★ 5

Tony G is great. He targets the area on my body that needs attention at each session I attend. StretchLab is great

Source: Google

★ 5

After spending over six months in constant pain—bouncing between physical therapy, a physiatrist, chiropractors, and more—I finally found relief and real results at StretchLab Scarsdale. From the moment I walked in, I felt genuinely cared for. This isn't just a place that focuses on flexibility—it's a wellness sanctuary where the team truly listens, assesses, and creates a personalized plan for your whole-body health.

Gabe, Tess, and the entire staff are absolute rockstars. Their approach is not only professional and knowledgeable, but also compassionate and deeply intentional. They took the time to understand my body, my pain points, and my goals—and within just a few sessions, I experienced a transformation I hadn’t thought possible. What sets them apart?

-Attentive and skilled stretch therapists who work with care and precision.
-Personalized, one-on-one attention during every session.
-A clean, welcoming, and positive environment that immediately puts you at ease.
-An integrative approach that goes beyond the stretch—focusing on mobility, posture, and long-term wellness.

I'm almost 100% pain-free and feeling stronger, more mobile, and more in tune with my body than I have in years. If you’re dealing with chronic discomfort, tightness, or just want to take better care of your body—do yourself a favor and book a session here. You’ll be amazed at how much better you will feel!

---
Eddie Baez

Source: Google

★ 5

Great service

Source: Google

★ 1

This place initially seemed great, but they pulled a bait-and-switch by signing me up for a membership I never approved and charging my credit card without my consent. I’ve called them over 10 times, and every time, I’m promised a callback from the manager, which never happens. Extremely unprofessional. I will be submitting a claim/complaint through the BBB The site is the Scarsdale location.

Source: Google

★ 5

Source: Google

★ 1

Went for my trial class and I even called to confirmed before I left my house I got there and I was magically scheduled for the following Saturday with no record of my trial class today. I wasn’t even accommodated for coming out of my way because they were all “booked” up. Not trying to get preferential treatment but it wasn’t even my error. If you wanted me to join your facility at least try harder to accommodate me. I normally never pull the race card but I didn’t feel wanted or welcomed at all. I hope it was just a misunderstanding but I am still very disappointed.

Source: Google

★ 5

My first stretch was great.

Source: Google

★ 5

Source: Google

★ 5

Marlo is extremely knowledgeable about anatomy and physiology, and is highly skilled at this very specific craft

Source: Google

★ 5

I must say that I did not think that this would work, but I was pleasantly surprised. I booked an hour session with Jesus Andrade. After a short interview of questioning my needs and medical background, Jesus started to stretch, pull, massage and release many of my areas of concern. I have suffered from years of sciatica. Jesus not only released the tension in my back, legs and glutes, he also showed me some stretches that I could do at home to alleviate the pain. During the session, I even heard a snap, which Jesus described as a release. After that, I felt increase amounts of comfort. Jesus is very professional. He is constantly checking with you to see if the pressure is too much or too little and making adjustments along the way. I would highly recommend his services. Keep it up Jesus.

Source: Google

★ 5

Source: Google

★ 5

My first day and i love it. Garth was great, knowledgeable, and professional! The front desk receptionist was so helpful to setup a plan that worked best for me based off of what Garth assessed during my stretch. She was so patient. It was very welcoming, clean and the ambiance was relaxing. And the place smells great from the diffuser. So relaxing and peaceful. Cant wait to go back! My
Body felt great after just my first time

Source: Google

★ 5

Best thing ever

Source: Google

★ 5

Source: Google

★ 5

Great stretch

Source: Google

★ 5

Great experience going to the StretchLab. The reflexologists I worked with, Lewis and Shania, were awesome. My muscles needed the stretches.

Source: Google

★ 5

Anthony is amazing . Really focuses on you . Never distracted and has incredible knowledge of the biomechanics of the body .

Source: Google

★ 1

DO NOT bother with their monthly membership! When you decide to cancel, they will drag their feet and continue to deduct money from your account. Terrible customer service! Especially when you've spoken to 2 employees over the course of 3 weeks who assure you that your membership has been canceled and you will not be charged. Now I have to go through hoops to get my money back. Will definitely be submitting a claim/complaint through the BBB! This was the Scarsdale location.

Source: Google

★ 5

I’ve been a Member of Stretchlab Scarsdale since Summer/Fall 2022 and I’ve made many improvements in my range of motion, mobility, flexibility, and tension I felt in my upper traps, shoulders, and my sciatic pain. I’m 27 but I had a deep glute strain and sciatic pain so much so I was limping and could barely move properly to get out of my bed. I was sitting a lot at a sales job or moving around in retail for years & began personal training 1:1. I go to a massage therapist in White Plains & he really helped me target my points but I needed a mobility routine and I found Stretchlab as a Safe Haven to really teach me more about my body and help make necessary improvements.

Great location next to Barry’s which is why I came and parking, clean and beautiful space.

I started with Tishana who’s the sweetest person, Laurie & I’ve since worked with Thomas - with his impressive PT background, and Paula - Yoga Therpist, Laura & Tishana with their Dance Background & Anthony who’s always able to make you laugh and full engage during your session.

The GM Bonnie does it all and has a really great staff she trains and develops, maintaining appts for clients, and supportive of everyone’s goals and needs.

I am now a part of the Team at the front desk since Feb 2023 and inspired everyday by everyone’s story. Individual goals and challenges are unique and make every client special to reach their best selves.

Stretchlab is not just a fitness studio, it’s a professional place with experts who can make you feel happy with “ Live Long” as their motto for health & longevity!

Thanks for making me feel great as a client , now employee/client for 6+ Months 💪🏼

Source: Google

★ 5

I Recently attended my first session with Paula… all I can say is WOW. She was extremely knowledgeable and made me feel comfortable and restored once we were done. Bonnie the facility Manager is simply amazing! She’s so kind and inviting. Joanna at the front desk was so helpful, sweet and super excited for me to try my first class. I will definitely be returning to StretchLab Scarsdale !

Source: Google

★ 5

Consistent noticeable progress

Source: Google

★ 5

Im in the Military, a CrossFit Coach and a small business owner & I was in need of improving my mobility. April 13th, I had my first session with Laura and she is very professional and knowledgeable. She identified imbalances, I did not know I had. She is very attentive to detail, and I am excited to come in 1x a week. I immediately signed up for the 4 50 Minute Sessions/M Membership.
They even have an app to schedule out & the management and Joanna at the front desk helped me sign up and book out 3 Month in advance. It is helpful to be held accountable with appointments and I look forward to building my program with Laura at Stretchlab Scarsdale.

Source: Google

★ 5

I’m a “senior” who has been coming to the Scarsdale lab for 18 months. I’ve seen much improvement in my flexibility and mobility. The staff — particularly, Patricia and Laura — are excellent: knowledgeable, personable, helpful.

Source: Google

★ 5

Just had a 50 minute session with Lewis! It was great Definitely will be returning.

Source: Google

★ 5

I've been coming to StretchLab for a couple of months now, and I am really happy with the service. I've had a few flexologists work with me, and they are all excellent. They take a usual stretch to the next level. I leave there feeling better and have lots of energy. I just wish I could go more often! I highly recommend anyone to check this out. They even offer your first stretch at a discount!

Source: Google

★ 5

Great people. Tony and Garth are tops

Source: Google

★ 5

Bonnie is the best - my shoulder pain is so much better since we’ve been working together. 5 stars is not enough!

Source: Google

★ 5

Been working for a while now with Bonnie. As a 56 year old former professional athlete who still plays ball, I have numerous kinks in the armor. Bonnie has been fantastic in understanding exactly what I need and how to navigate through the issues I have. I have found her to be extremely knowledgeable and very easy to work with. She is clearly an expert in the field.

Source: Google

★ 5

Laura is the best. She has helped with my back and posture. I have never felt so flexible and mobile ever. You won’t regret your time here.

Source: Google

★ 5

I have been going to stretch lab and seeing Bonnie for around 4 years . I feel great. She does a excellent job stretching.

Source: Google

★ 5

I am a big fan of StretchLab I specifically Bonnie my flexologist, since going to her i have seen my recovery time from activities change and no more pain in parts of my body. I would highly suggest all ages and people go to see her or stretchlab in Scarsdale

Source: Google

★ 5

Bonnie is the best

Source: Google

★ 5

I have been a weekly Stretchlab client for over a year. Just tried it for fun at first but the benefits were immediately apparent. Bonnie and her flexologists are amazing, knowledgeable and caring people who know how to customize clients needs. So grateful to have found Bonnie and Stretchlab!🫶💪🤸‍♀️🧘‍♀️

Source: Google

★ 5

The staff at Scarsdale location are magic. Kind, friendly and extremely knowledgeable. The location is very clean and well maintained. I have a variety of physical issues and nothing stumps Bonnie. She knows the exact right stretches to make me feel better. I look forward to my weekly appt. to see her and get rid of my aches and pains.

Source: Google

★ 5

There is no better way to improve your overall health. All of the therapists are excellent, always spotlessly clean and welcoming.

Source: Google

★ 2

Stretches are good at the moment but have no long lasting effects. Packages are very expensive, and high pressure sales tactics when you are there. It was difficult to cancel membership. Poorly managed.

Source: Google

★ 5

Source: Google

★ 5

Source: Google

★ 5

Source: Google

★ 5

The staff is great, very knowledgeable & very accommodating. I feel amazing after I leave & can't wait for my next appointment.

Source: Google

★ 1

They are all about the money and don't have decent customer service. They lock you in to this ridiculous contract and don't have any wiggle room. In today's day and age where the customer should always be right....they don't agree. I strongly suggest staying far away.
The stretch feels good but doesn't have any long lasting effects. Within a day...you are back to where you were.

Source: Google

★ 5

Love it. Best investment in a long time

Source: Google

★ 5

Tony did a great job, was gentle and friendly.

Source: Google

★ 5

Source: Google

★ 3

Source: Google

★ 5

Nice place to get help with stiff joints & tight muscles! Staff so friendly & place is very clean!

Source: Google

★ 5

Very soothing and satisfying, professionals that know what they are doing

Source: Google

★ 5

Stretch Lab in Scarsdale is the place to go!
Clean,professional and helpful especially if you work out,biking or if you are a runner. I got great results from Marlo who’s also a personal trainer and very knowledgeable in his job ,thank you!

Source: Google

★ 5

Great service, knowledgeable staff

Source: Google

★ 5

Source: Google