★ 5

This gym is dope. The staff, the music , the cleanliness & the atmosphere make you wanna come here day to day. They have enough machine equipment , classes , turf for stretching & an area for everyone. From the pool, sauna, ice bath, hydro massage bed and even private workout area; what more can you ask for. And yes they have a smoothie and hydration bar just in case if you forgot your beverage or bottles at home. Definitely recommend this gym to anyone who is looking to take their fitness journey to the next level

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★ 5

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★ 1

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★ 1

Very disappointed with management and lack of responsibility

I’m extremely disappointed with VENT Fitness Guilderland. For over a month, I’ve been asking the staff to address a serious problem — non-EV cars constantly blocking the EV charging stations. Despite multiple follow-ups, nothing has been done.
It’s shocking that a company of this size shows zero accountability or concern for customers. They could easily put up clear “EV Only” signs or make an announcement to members reminding everyone to respect those spaces, but instead they’ve chosen to ignore it completely.
As someone who has been patient and repeatedly reached out, I find it unacceptable that management hasn’t taken any action in over a month. This shows a clear lack of customer care and responsibility.

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★ 1

I am not a member but my 83 year old dad with Parkinson's disease goes there. A trainer there is giving him medical advice when they are not anyway, qualified to do this not knowing his whole medical history. If he falls as a result of this advice you better be prepared for a lawsuit.
They should be stressing they are not a doctor and to listen to their doctors and not tell him he doesn't need to use a walker anymore even though all doctors has said he does and it is not medically appropriate.
I don't know how a place can give medical advice when they are not trained to do so not do they have medical records.

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★ 5

Great Facility, Great Staff! Simply the best!

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★ 5

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★ 1

I recently joined Vent Fitness with a basic membership and was told I could upgrade anytime to add guest privileges. Because of my busy schedule, I wasn’t able to come before 9, and when I finally had time, I went to the front desk two days in a row asking to upgrade. Each time, the manager wasn’t available.

Today, I went again to upgrade my membership so I could bring my guest with me. The employee at the front desk, Aryana, was extremely rude and unprofessional. Instead of helping me or offering a solution, she told me I had to pay $20 extra immediately for my guest or they would have to leave. When I explained that I wanted to upgrade my membership, she said she couldn’t do it without the manager. I asked when the manager would be available, and instead of answering, she left the front desk.

She later came back and told me that her manager had instructed her to tell me and my guest to leave the building right away or she would call the police. This was humiliating and completely unnecessary, especially since I was simply trying to upgrade my membership as I had been told I could do.

I didn’t do anything wrong — I just wanted to follow the process to upgrade. The lack of manager availability and Aryana’s rude and threatening behavior created a terrible experience for me and my guest. Vent Fitness seriously needs to improve customer service and staff training, because no paying member should ever be treated this way.

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★ 2

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★ 5

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★ 5

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★ 5

Darby is the best swim coach I’ve dealt with so far.

I’ve brought my two kids for swim lessons several times over the past year and she’s been calm, patient and understanding with them. Even when one went ballistic, she helped him face his fears in the water and afterwards he was smiling and laughing.

Couldn’t have asked for anyone better, there is a reason she runs the program.

Excellent.

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★ 5

Julianna really makes the best shakes . She made me a strawberry smoothie.

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★ 5

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★ 3

Good gym but be prepared to be forced to listen to loud heavy metal most nights. Need to blast my headphones to avoid it.

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★ 1

I would like to increase the rating, but unfortunately it seems who ever manages these gyms does not care about the customer experience. If this person walked throughout their own gyms, they would see the mess that plagues nearly every VENT location. I found out recently all locations are owned by LIA, which sort of explains some things... I'll just leave it at that to be nice. There is a reason all the "real" lifters aka power lifters and body builders have left most every VENT location for ABC fitness and BEST fitness. This gym's members disrespect the gym, and the owners let them do it... you have to proactively make it loud and clear when you break the rules you get punished... just like the 50 dollar fines for speeding in school zones that is going on currently. See below for the detailed break down of what has ruined VENT fitness. I am planning to take my money elsewhere soon. I've attached pictures of VENT's use of your $25 a month, mind you that one of the power racks no one was back there lifting or using the equipment (and weights loaded on nearly every machine, and racked in all the wrong locations making it a pain to get the weights you need off the rack). I cleaned up everything for the staff that day, and have been doing so when I'm there which ruins my workout in terms of getting out in a timely manor.

THE GOOD: Friendly staff, plenty of weight equipment + cardio equipment, also a pool/basketball court (for those interested).

THE BAD: 8 out of every 10 members don't put their weights away when done and have NO CLUE WHERE to put their weights (bumper plates and regular plates mixed on the same rack in all different variants of 45/25/35 mixed together), it says "bumper plates only" by the power racks at guilderland and people can't read apparently, weights sprawled all over the floor, when the equipment breaks it takes weeks if not months to fix, no real maintenance staff from what I'm seeing (no one is inspecting the equipment, and it's very obvious as cables snap on people mid lift by the cable machines and loose bolts on a bunch of the benches/equipment which is a major safety hazard), who ever is "fixing" stuff clearly isn't that skilled at it (I turn screws for a living, I can tell), not a single staff member to be seen teaching the members gym etiquette (putting their weights away, fining them for breaking the gym rules etc.), guilderland location seems to have a broken flusher on one of the toilets (there's always a nasty turd floating in the toilet because no one can figure out how to flush it lol), there's usually piss all over the floor by the urinals on the weekend and clearly no one is cleaning the place on the weekend (seems to be all locations). At guilderland there was a sink broken for 3 months, a soap dispenser hanging from the wall for months, multiple broken equipment that gets "fixed", then the "out of order" sign is put back on it a week later... probably because no one is properly fixing this stuff. Hire some real maint ppl please... this is getting embarrassing.

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★ 5

Vent fitness is a great gym! They offer interdependent fitness as well as group workouts! I highly recommend getting a membership with this gym!

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★ 5

Guilderland Vent fitness staff is always willing to help and they are friendly. I really enjoy the classes and I enjoy the men and women in classes. We look out for one another when someone has not been seen in a while positive experiences

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★ 5

They offer kids birthday parties- swim and rock wall. We had a wonderful experience. Great customer service and the kids had a blast.

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★ 5

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★ 5

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★ 1

I’m very disappointed with the treatment I received at the Guilderland location. I’ve been a loyal Vent Fitness member for nearly three years. I recently returned from law school out of state and paid $70 for a one-month membership on May 7, 2025. The staff gave me a temporary tag and never told me it was only valid for one day.

When I came back to use the gym on May 10, an employee spoke to me rudely and told me to leave after I calmly explained I was unaware of the pass limit. I asked for a manager, and though I explained the situation clearly, the manager (Robert) stood by silently and did nothing to address the employee’s behavior.

This kind of treatment is unacceptable. It felt disrespectful and dismissive and I question whether I was treated differently because of who I am. Vent Fitness should be a welcoming and professional environment, and this experience left me feeling disrespected and unwelcome.

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★ 5

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★ 5

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★ 5

The entire team at the Guilderland vent is spot on perfect. I have been a member of many health clubs over the years and this location cannot be praised high enough. STEPHEN, the all-around great guy who opens up every day Monday through Friday and make sure the place is clean is just outstanding. Every one of the trainers is just great. I was part of the ultimate fitness challenge that Mitch lead and I was one of the most senior people in the class that I was never meant to feel older or out of place or out of shape just totally lifted up and boosted and had an incredible experience. For as young as Mitch is his years above, everybody in passion and dedication. His customer service and thoughtfulness is flawless. Rob, the manager is fantastic. They make me feel like I am important and wanted to be there. I think of every day is better than the day before. I can’t praise this club enough. Keep doing what you’re doing and thank you again. Mark Burgasser

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★ 5

Vent Fitness is a beautiful fitness club with a welcoming atmosphere. The variety of machines, weights, exercise equipment and classes they offer is top notch. They’ve got it all - from tanning, massage beds, cold plunge, pool, sauna, steam room, hot tub, oxygen bar, protein bar, merch, products, a large team of experienced trainers and knowledgeable staff. They offer fitness challenges that are backed by inspirational professionals that will push and train you right into a healthier version of yourself. I feel like I’m part of the Vent family every time I walk through the doors! Thanks Vent!!

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★ 5

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★ 3

Not many options for weights they are rusted and not well maintained new equipment needed, everything else is pretty good

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★ 5

Great place to work out

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★ 5

I became a member in feb 2024 when I moved here from downstate. The amenities you get at this gym for the price is fantastic. Great employees and great equipment. Love the location

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★ 1

I was there tonight 03/10/2025 and was disappointed by the way the staff handled closing time. 30 minutes before closing, they started turned off and on the lights, which felt disrespectful to those of us who pay for a high monthly membership in town, It’s common knowledge when the gym closes, and we don’t need reminders like that.
The atmosphere was affected by this action, and it gave the impression that the staff were unprofessional. I believe that members deserve a welcoming environment, even as the closing time approaches. I hope management can address this, as it can significantly impact the member experience.

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★ 5

Joined Vent 2 years ago and I couldn’t be happier with the facilities, staff and the vibe. I absolutely love coming here!

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★ 5

Absolutely the best gym to work out!
The staff is always kind, friendly professional and knowledgeable!

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★ 5

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★ 5

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★ 5

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★ 5

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★ 3

Great equipment
Lots to offer

Negative- Steam Room, Sauna was absolutely gross.

Place needs some major cleaning

Feb 8th the weekend staff at the front desk is useless.

NO Child care at this location and a few other things have changed.
Really need to update the website.

I Gifted 2 membership for Christmas and just went in this past weekend as a guest and was really disappointed in the cleansingness.

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★ 5

I love this gym! The set up is great, the front desk greeters are always so friendly and welcoming. The E3 room is very cool and always a good space to workout in. I’m definitely glad I have a membership here.

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★ 1

Shit is constantly broke hot tub has been broken for weeks.
Worst facility ever

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★ 1

Fairly large for a vent fitness, solid lap pool, decent equipment, but needlessly hard to cancel a membership. They won't cancel your membership in store even if you signed up in the store. They send you to the website and the website cancelation functionality does not work.

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★ 1

I never do reviews as I get as a business owner myself, but it’s getting out of hand. As a member of the Guilderland vent fitness they reserve the basketball court 5 days a week and do it when most adults are out of work. Why are we paying 50 dollars a month if most days we can’t even use the basketball court! I’m not trying to cause problems, but it’s ridiculous that they need to make money on top of the money they already get from members. What’s the point of paying extra if we never get to use the court. I think there is a common middle ground but 5 days a week seems unacceptable in any capacity. Also the volleyball nights they get to play till 10 pm. With basketball the court closes at 9 pm. I’m not saying it’s racism or anything like that but it’s a little fishy and raises a lot of eyebrows. We have sent emails about this before and never got a response. All we want is to be able to use the gym like we pay for and as of right now that’s not happening.

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★ 5

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★ 5

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★ 4

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★ 5

Vent Fitness is hands down the best gym in town! From the moment you walk in, you’re greeted by the dynamic duo at the front desk—Mitch and Steve. These guys run this place like it’s a five-star hotel, but with more sweat and less room service. Whether it’s getting you membership, or just making sure your day’s off to a good start, these two keep everything running in tiptop shape.

Now, let’s talk about the real star of the show: the PB Cup protein shake. It’s not just a post-workout snack, it’s basically dessert in a cup! Honestly, I’d sign up for a membership just to have one of those shakes on the regular. It’s like they took all the gains and packed them into the perfect blend of peanut butter and chocolate heaven.

If you’re looking for a gym that’s got everything—top-notch equipment, awesome classes, and a front desk crew that makes you feel like a VIP—Vent Fitness is where it’s at. Plus, the PB Cup shake. Did I mention the shake? Go get one, like, yesterday!

Hope this works for you!

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★ 5

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★ 1

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★ 5

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★ 5

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★ 2

A policy that aggressively takes money from you once you’ve decided to cancel: 1-2 months charge + cancellation fee. They should honor a satisfaction guarantee for new members. Latham, NY

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★ 5

I play volleyball in a league that rents out the basketball/sport court here on Thursdays. From what I have observed the place is well run and they recently did some updates and additions to other areas. Bathrooms have been clean when I have visited and staff has been friendly.

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★ 5

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★ 4

It's a really beautiful and wonderful place and it's very peaceful and quiet

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★ 1

Vent will refuse to cancel your membership even if you move.

I moved out of Albany 2 months ago, and despite me sending bank statements, utilities bills, and our new lease agreement, Vent still refuses to cancel our membership (despite saying in our contract that we can cancel in the event of moving more than 25 miles from the gym location), and continues to bill our account. Do not sign up for this gym as they will never stop billing you.

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★ 5

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★ 5

Great place. Clean. Nice staff. Affordable. Love the steam room and sauna. Plenty of equipment.

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★ 5

Before I got pregnant I took atleast 4 classes a week and loved every second of it! They currently do not have a daycare option so I can no longer go but I will say I miss it!

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★ 5

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★ 2

Hope you're not trying to squat or deadlift in the near future. Took down all but one squat rack/deadlift platform to replace them all and it's taking multiple days instead of replacing them one at a time.

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★ 1

SCAM SCAM SCAM SCAM !!!!!
While the equipment at Vent Gym is decent, Canceling your membership at Vent Gym is a real hassle. Not only is the process really complicated, but it also costs a lot - members have to pay a whopping $79 cancellation fee. This fee applies no matter why you want to cancel, which feels unfair to unhappy members. Once you're signed up, it feels like a trap - it's hard to leave without paying up. It's not as easy as joining, and it's frustrating to feel stuck in a membership you don't want. I strongly suggest thinking twice before signing up for Vent Gym, because getting out can be a nightmare. I moved from New York to Texas in April, but Vent Fitness is still charging me. I requested to cancel my membership in April, but they ignored my request and continue to charge me every month. Their customer service is one of the worst in the world. When you call customer care, they provide you with an email address to send your concerns. If you email them, you receive an automatic reply stating that you will get a response in seven business days, but it usually takes two weeks. They often reply asking for additional proof or information, which extends the conversation. If you reply, it takes another two weeks to get a response, while their payments team continues to charge the amount in the meantime.

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★ 5

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★ 5

Staff is really nice

and I appreciate it. Some members though need to wipe machines or massage chairs when done.

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★ 5

I can’t imagine a better deal, a cleaner and more flexible facility, than this gym.

The base membership is perfect for a beginner, super budget-friendly, all the equipment and cardio and free weights you could ask for. They’ve even recently added more space in the back for additional power racks, deadlift spaces, and leg presses.

The higher-tier memberships include things like tanning, pool, climbing wall, fitness classes, basketball court, and personal training. All good stuff, you just need to find the thing that best suits your needs.

If I could find anything to be critical of, I would say that this is not a 24-hour facility. If you’re planning to work out before 5 AM, this might not be the place for you. Otherwise, overwhelmingly positive experience and I recommend it to my friends.

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★ 5

The Guilderland Vent was my first gym home when i moved upstate. I now toggle between Guilderland and Latham locations. I adore this gym, it offers great classes (take any class with Gerald and you will be glad you did!), weights galore, and the Splash area has recently had some renovations. This is a very popular location so parking can be tricky but you will find a spot.

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★ 5

I love going to zumba class there

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★ 5

So glad I found this gym. Exactly what I was looking for with group fitness classes and other activities.

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★ 5

Wonderful gym, reasonable price for membership.

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★ 5

Amazing fitness center. The classes are great. Very clean and great equipments.

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★ 5

Really is a great gym. No rude people CLEAN and have basically anything you’re really looking for.

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★ 5

Great place to work and work out!

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★ 5

So MANY Classes (and times)!
HELPFUL staff-EXCELLENT Mangers!
CLEAN!
Worth Every Penny!!!

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★ 4

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★ 2

Vent was a great gym for me. Affordable, lots of equipment, helpful staff. However I moved about a half hour drive from the closest locations. I tried it out for a while, and it cost way too much with gas and it was a huge waste of time. I tried to cancel my membership and they refused unless I had a valid reason (such as moving). They told me to email someone, I did and never heard back. Meanwhile, this is the second time I’ve come to the gym and can’t find a SINGLE parking spot in the ginormous parking area. Lately when I have been coming, all of their stretching/mat areas are under construction. The floor/free weights/machines are 10x busier than usual so it’s impossible to do anything besides cardio. Not only have I wasted so much on gas, but I’ve wasted hours of my life to get a subpar workout if I’m lucky. Can’t wait till I’m out of this contract. Better to stay home then go to this location.

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★ 5

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★ 2

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★ 4

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★ 5

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★ 3

Large facility. Everyone at the front desk is so nice and helpful. Lots of accommodations in the locker rooms. Could really use an increase on the sanitation aspect in the pool area though (i.e. mold in the showers)

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★ 5

clean nice gym

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★ 3

Okay gym. Switched from ABC. Hours suck. Closing 7 pm on a weekend & 10 pm during the week makes no sense. Im a college student and work so there’s times I can’t make it to the gym before closing and have to miss out on a workout.

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★ 5

Literally my #1 favorite place in Albany when I was here for college. Prefer the Guilderland location more than Latham but overall everyone at this gym seem to be very serious and motivated about their fitness journey which overall adds to the environment to motivate you to workout. They have everything you need to get in a serious workout and usually rush hour times are from 5ish-8pm (6pm is when majority of the gym starts to look busy).There are groups of high schoolers that come during rush hour but never had any issues as majority of them also are there to get in their workout in and don’t usually disrupt anyone but there are also groups of adults that also like to come in as groups as well. Overall I think this gym stimulates positive gym culture so don’t be too afraid of the groups because this gym is amazing!!

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★ 5

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★ 5

Extremely polite workers and very clean gym.

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★ 3

Nice and clean gym . But No boxing bag here please added it will not coat you that much plz 🙏🙏

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★ 5

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★ 5

This is my favorite VENT! I love the oxygen bar here. Equipment is always kept clean and put back, and the cardio options here are endless.

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★ 2

Where the adjustable cable x-over is in the back of the treadmills on the main floor downstairs there are 5 stations with only 7 black handles and one of them is different from the others so if 2 people use 2 stations other than the lat pulldown you are out of luck and its been that way for years.Also there is only one v-shaped tricep pushdown bar for the whole gym.Asked if they would order some awhile ago and they said they would..still waiting

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★ 5

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★ 5

Great atmosphere.

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★ 5

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★ 5

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★ 5

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★ 3

The equipment is old, need more single benches and machines (floor has plenty of room to accommodate more) Dont go between 5pm and 7pm, you have to wait to use most machines or free weights.

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★ 5

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★ 1

Too many young school kids lately acting out and making it hangout spot rather than workout should have them come at certain hours and have cut off times for them . have a strict rule for cleaning machines after use. Unsanitary bathrooms. Will not renew my membership!!

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★ 5

I love this gym, hands down! Wanted to give a solid review! Been going since December 2022.

Everyone who works here is seriously so very sweet. (As a plus-size woman) I never feel any sort of judgment here, from the other gym-goers or the staff members.

From the front desk, the juice bar, or the trainers, I've never felt so welcome at a gym before until VENT! MUCH more relaxed and much less judgemental than PF, for sure.

My partner and I have been meeting with our trainer, Amelia, since about December 2022 and she has been nothing short of amazing! Caring, listens, supportive, encouraging, and never makes you feel bad about yourself. If you can't do a certain exercise, she quickly finds alternatives. Motivates you to keep going, and pays close attention to your reps!

The staff members are always so willing to be helpful, give advice, or just have a chat! Very friendly, very sweet, and always very welcoming!

The gym itself is very clean and inviting and there are LOTS to do! The hydro beds are amazing. The equipment is clean and easy to use. There are plenty of machines welcome to everyone. There's room to be in your own little element (most of the time!)

It does get rather busy sometimes which can make it stressful, but the staff is willing to find workarounds for you at ease!

Great gym!

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★ 5

Clean

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★ 5

Great atmosphere,, staff helpful and friendly. Knowledgeable about health and fitness, highly recommend.

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★ 5

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★ 5

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★ 5

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★ 5

Love this place! Great gym, great staff, great amenities, and they keep it clean!

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★ 5

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★ 5

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★ 4

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★ 5

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★ 4

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★ 5

Amazing equipment. Staff and members
Are incredible

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★ 1

Bathrooms are disgusting, lockers not clean at all, and terrible smell. Hygiene hazard.

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★ 5

Truly appreciate the excellent customer service,snd kindness of your manager ROB this morning .. not to much good being told .. always the bad .. kudos to vent in guilerand...

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★ 1

Too crowded less space and less workout option

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

Clean and worth it

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★ 5

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★ 4

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★ 2

For the love of God, stop moving equipment around every month and do something productive like clean the showers instead.

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★ 1

Bunch of crooks. First, they doubled the rates on the college kids in Albany then when you try and cancel, they wait 2 weeks before they send confirmation email stating you have cancelled so they can get an extra $21.99 from these poor college kids. Absolutely pathetic manager Rob who gets off overcharging these kids. The gym itself isn't worth $10 a month let alone $21.99. I will be filing a formal complaint with the better business bureau about their billing practices and how they have probably been doing this to numerous college students and its time they don't get away with it anymore!!!!

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★ 5

Awesome place, they have a basket ball court, and a pool. The monthly membership is a very fair price, compared to anything else you might join. They also have a rock climbing wall.

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★ 5

It's a very nice gym. Sometimes the WiFi can be spotty, but I like it. The locker room is clean and it's in a very convenient location. The management was super nice and worked with me when I had a billing issue.

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★ 5

I've been a member for years. My favorite class is Strike! I'm so glad that they brought it back.

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★ 5

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★ 5

Excellent

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★ 1

It is very hard to canceled your membership. I can’t canceled my membership than I changed my credit card. They can’t charge me anything now. I am happy to be saved . This is the only way to cancellation your membership.

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★ 4

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★ 4

Pretty solid gym but gets busy during peak hours. Has modern equipment and a large weight area.

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★ 2

I have been a member here . The gym is good but other than that the internet Wi-Fi and customer service is not good at all. The Wi-Fi doesn’t connect at all and when we ask customer service they have no clue at all

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★ 5

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★ 5

took a yoga class. Instructor was excellent . Class area clean and inviting .

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★ 5

Staff is friendly and equipment is great.

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★ 4

Great gym, would wish they would make a Vent in Glenville...

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★ 2

Super crowded always. Insanely difficult to work out here. Nice gym besides that.

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★ 1

Mask mandate is not being enforced in the Gym. Not sure why Management is not monitoring. Many members have mask on their chin or below their nose.. also Gym is not being cleaned as it used to .. disinfectant wipes replaced with cheap cleaning spray and hand sanitizing stations removed. Other Local gyms do not tolerate this, nether should Vent Guilderland

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★ 5

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★ 5

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★ 4

clean gym with a very reasonably priced one month pass. Rob at the front desk(maybe manager?) is an outstanding individual who is a prime example of superb consumer-brand relations.

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★ 5

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★ 2

Very old equipment

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★ 5

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★ 1

I checked this gym out, thinking of switching and when I walked through today I realized why I would never join vent. First off it is way over priced. Second when I was checking things out, the equipment is old probably been there for years. They definitely don’t invest in new stuff from what I could tell, way to much cardio not being used and a free weight area way way over packed. There was dumbbells and plates all torn up looked like someone ate them. Then everyone was standing around on their phones not lifting. Looks way too crowded to even deal with that, nobody racking their weights, half the people not wiping down after they used the machines. I walked out definitely all set with not joining and staying at abc
,

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★ 5

Vent fitness has convenient locations and even the basic gym only plan allows you to go to any Vent fitness locations (of which I've only been to Guilderland and Niskayuna, NY locations so far). Guilderland Vent is newer and has more amenities if you choose a more comprehensive plan (such as a pool, rock climbing wall, and basket ball court to name a few). Niskayuna Vent has a better parking lot and cleaner dressing room and has great equipment as well (not as new as Guilderland but still a great gym). Staff at both facilities are friendly & helpful.

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★ 5

Nice staff, clean place

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★ 5

Great place

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★ 5

In a year when our fitness industry throughout NY and other states like CA was practically destroyed during Covid I was so thankful to find the Vent Fitness facility had not only survived but was thriving with enthusiastic members again. I have frequented the Guilderland location for over two decades whenever I visit family back in the capital district.
Vent has continually progressed over the years with offerings of new equipment and services. Since Covid, they have incorporated extensive cleaning protocols of equipment for which the members have become active participants.
And while many companies and businesses in the Capital District have lacked and failed with customer service since opening up after Covid, (sometimes for lack of employees), Vent Guilderland has not succumbed to this. In the 21 years I have worked in the fitness industry in Los Angeles and Southern CA, some of which has been at Flagship locations for North America, I pay attention to customer service.
The Vent team has a stellar cast of employees. I particularly found the interaction with Ben Garcia to not only be stand out but to be a case study of what needs to happen post covid to engage old members and encourage new ones to come in. Sustained and focused eye contact is a powerful tool for communicating conviction and confidence with members and Ben I can tell is a natural. His genuine and sincere interest in members and passion for what he does displays his commitment to exceptionalism and would easily place him a position in West Los Angeles or Beverly Hills top fitness facilities.
Ben also remembered who I was after my first couple days back and took accountability for an issue that was not necessarily anyone’s fault but had taken up a bit of my time. (Seems an old neighbor I use to have is in their system with a first name and last name, equivalent to my first name and middle name).
And a shout out to the maintenance and facilities manager for finding some equipment that I had left there and securing it in a safe place. It’s a huge relief to know this club puts their members first without question both pre and post Covid.

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★ 2

Which gym closes at 5 pm on weekends??

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★ 4

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★ 5

Clean and friendly

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★ 5

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★ 2

will the weekend hours ever go back to what they were before? especially now that our memebrship fees have gone up???

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★ 5

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★ 5

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★ 1

Pre-Pandemic Vent would have normally received a 2 Star rating but with the actions of Vent Fitness within the last year, I wish I could give them a 0 Star rating. After shutting down the gym back on March 16th 2020, Vent Fitness decided to charge my monthly membership fee the following day after they announced on Facebook they would be closing until further notice. Then when gyms were allowed back to open at 1/3 capacity, they decided again to charge people a yearly fee regardless if they felt safe to go to the gym or not; knowing that nobody was allowed to use the gym for half a year. At this point, I decided to freeze my account and wanted to wait until I felt it was a safer environment before I returned to Vent Fitness. A couple months went by and unbeknownst to me, my account was unfrozen and I was charged another monthly fee. My assumption was that I would have had it frozen until the pandemic was over so I wasn’t going to get repeatedly charged every few months, but that wasn’t the case. I tried to reach out about all the preposterous fees and never received any justification for this matter. After a few more attempts to get clarification, I received a couple emails saying I would be credited with one month free (The money should have been put into my banking account rather than credited) and that the monthly fees would be increasing more than 30%. I called recently to confirm I had some credit towards the gym and was told I had no such thing. The employee told me that a manager would get back to me and I never received any call from Vent Fitness. Regardless of what any employee of Vent Fitness says, the way they practice business is unethical and borderline criminal.
Oh wait, I forgot to tell you why Vent Fitness would receive a 2 star rating before the pandemic started. I’ll keep it short and sweet. Vent Fitness decides when it wants it’s already paying customers to actually use the basketball court. They would rather have a random person spend money to rent the court than to let the paying members use it. Too many times have I walked into the gym to play and was told I couldn’t even though I paid my monthly membership. Again, poor way of running a business. In conclusion, you are better off spending your hard earned money on literally any other gym in the area. Most other gyms provided the same equipment, charge $10 a month, and won’t put you through torture like Vent Fitness does.

Source: Google

★ 1

Cancelling process was unprofessional and unkind. Staff was rude. Bye Vent.

Source: Google

★ 5

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★ 2

Updated based on Manager's response.

Pros: Large gym with lots of equipment options; and they are well organized. They seem to be constantly vacuuming. Billing has been fine. Check in is smooth.

Cons: Dirty. When it rains there are leaks all over. Masks aren't enforced inside. I've seen people spitting on the ground. There is constant pee all over the floors and dividers; and in the same spots, making me think it is a cleaning issue. They seem understaffed, it is not like you ever see employees not working. Limiting court use isn't enforced (which is a pro sometimes). I've seen them enforce the wristband requirement twice. Otherwise, it tends to be too busy to use. TVs on cardio can be iffy; I've had to fix the coaxial cable connection many times. The clunky interface on the machines isn't their fault, but it is better at other locations.

Note: The other locations are much better in nearly all of these areas and the main hope behind this review is that they consider fixing some of these issues. 2 Stars because there is potential.

Edit:
So I took the advice of Vent Fitness' reply and gave them another chance. Actually, I've gone back to this location 3 times since then.

Nothing has changed, if anything things are worse. The basketball court is consistently maskless. Commonly people are running with their mask not just below their nose, but below their mouth. It wouldn't bother me that much of Vent didn't also send emails to all members about how safe gyms are and how they do their part.

Today, the bathroom was flooded again. Instead of cleaned, a few towels were thrown on it and a "caution, slippery when wet" sign. Cleaning crew was vacuuming.

For whatever reason, they grouped 10 pieces of equipment so tight they almost touch to make room for monkey bars I haven't seen used yet. If you can high five each other from your seat between sets, you're too close, even in pre-COVID times.

I really hope this place gets better and these issues aren't signs the gym is failing business-wise.

Source: Google

★ 5

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★ 5

Aesthetic gym setup, alot of equipment

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★ 5

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★ 5

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★ 5

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★ 1

Good luck canceling your membership. I called to cancel and for some reason the person who should be able to handle a small amount of customer service that answers the phone can’t help you with cancelling besides referring you to a website. I go to the website and of course there’s a mile long questionnaire. Filled it out and then it says someone will get back to me about canceling. No one ever got back to me so now my card has been charged twice since cancelling and I have to have my bank block charges from vent fitness. I cancelled 4 gym memberships while moving to Florida. This place gave me the hardest time by far. They can keep the $60 and the review.

Gyms decent. Had to skip cable workouts a lot because it’s packed and there’s a line even later at night. Liked the jukebox though.

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★ 4

I do my basket ball practice/basket ball work here

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★ 5

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★ 4

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★ 5

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★ 5

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★ 5

Guilderland is great the manager Rob and Trainer Shelby are rock stars. i have just gotten into fitness and they have been welcoming to me and my kids. i know the the current situation that this is a bit out of the scope but what i would like to see is child care so i have a place for my youngest to go while i work out..

Source: Google

★ 5

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★ 5

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★ 5

Great facility and very clean

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★ 5

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★ 5

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★ 5

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★ 5

Good machines, keeps disinfectant stocked. Easy, fast check-in and check-out.

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★ 5

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★ 5

Great instructors and so clean!?

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★ 5

Miss u vent fitness.

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★ 4

Needs metal plates and 1 more bench press setup. Other then that it’s good

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★ 5

Excellent gym

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★ 5

Best Gym Best Staff

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★ 1

Not a good place everyone is very judgemental and prices are too high. I had the level 4 member ship which was the highest one and gave me access to all rooms but I did not get that access. To overpriced and older adults are always out during kids swimming time which is very strange to me and after many complaints the employees still did nothing about that. Would not recomend to anyone who wants a gym membership.

Source: Google

★ 5

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★ 5

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★ 5

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★ 5

I've been training at VENT in Guilderland for a couple of years now. They have the best personal trainers around. Most recently, I've been group training with Ryan John, who is energetic, knowledgeable, and passionate about helping people reach their training goals. His classes are a blast! In addition to getting a great workout, his classes leave me with a positive attitude and a sense of accomplishment.

Source: Google

★ 5

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★ 2

All of the equipment at least at the Guilderland location is completely run down now, used to be in perfect shape. They neeeeeed new equipment, it just shows disgusting wear and tear on everything even mats..

Source: Google

★ 2

I was a member of Vent Fitness in Guilderand for over 4 years, and I didn't have many issues as member. However, trying to cancel my membership has been a total hassel bordering on nightmare. Several phone calls later, and I still don't have confirmation that my membership has been cancelled. I have been unable to use the membership for over 7 months, because I bought a house about 35 minutes away, and I also don't work in that area. After several phone calls and having them tell me I was wrong about which location I visited (among many other incorrect details), they finally realized they were looking at the wrong account. I don't know how long this drama is going to continue, because after they finally realized they cancelled the WRONG account, I still don't have a confirmation that they actually cancelled mine.

Source: Google

★ 5

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★ 5

Very friendly staff, wonderful childcare center, clean exercise equipment, great music and a comfortable environment!

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★ 5

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★ 5

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★ 3

The place is nice but it always smell like sweaty feet. Especially in the locker rooms.

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★ 5

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★ 4

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★ 1

I would not recommend this to no one the staff are rude and racist. If you play basketball they are going to give you are hard time if your of color. Don’t go unless your white!

Source: Google