★ 5

Andrew is the BEST swim coach! Patient, motivating, and amazing with kids. My son’s progress and confidence say it all. We appreciate him so much!

Source: Google

★ 5

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★ 5

We love coach Sherri and all the coaches at Aqua-tots! Thank you for helping to build confident swimmers out of my kids!

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★ 5

We love coach eve she is wonderful,smart,and caring she is splendid ! -Addison and Amelie

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★ 5

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★ 2

The costumer service here is poor. My son was having issues with the noise level at lesson which ultimately led to me withdrawing him. Instead of to work with me on a solution they only quoted their withdrawal policy. I was told I could use makeup classes during the last 30 days instead of having to continue to pay, to which I have an email. When I tried to do that they said the information was incorrect. Sorry but that’s not my fault. It should have been honored instead of just arguing with me. If you employee misinformed a costumer it’s your job to educate them, not just throw a policy at the costumer. Plus the swim lessons were subpar to start with. They do the exact same thing every single lesson.

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★ 5

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★ 5

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★ 1

The class size is to big for a thirty minutes lesson. Coaches seem distracted.

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★ 5

They are patient and dedicated, my son didn't have much confidence at first, and it's incredible how safe he feels and loves being in the water, oh and he loves his instructor Mac!

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★ 5

We absolutely love it here! Coach Alyssa is amazing and my daughter adores her.

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★ 1

Kaley the manager is rude and condescending.
My husband paid for goggles for my son. They saved his credit card information without our knowledge and then charged that credit card for our son’s membership. They will not give us a refund to correct the mistake they made.

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★ 5

My daughter vaishvi is with aqua tots ( ballantyne and Matthews)for 4 years.. instructors are awesome and they create a safe learning environment .

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★ 5

Love the instructors and that I can see improvement from lesson to lesson.

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★ 5

The swim instructors are great with the kids of all ages and are very good at keeping the younger ones having fun even at their first lessons. The facilities are clean and fun, pool is nice and warm, staff is very friendly and helpful. The app is also great and makes it really easy to schedule/ reschedule your lessons. I highly recommend, even if you're on the fence about starting swim lessons so young, go for it.

Source: Google

★ 1

I cannot stand this place. At first they had my children with an instructor who honestly seem to actively hate them. So cold. She may be able to teach swim, but did not have the warmth to be able to teach children.
They were terrified and screamed and cried even when we were just in the parking lot. They switched to a different instructor who is actually very lovely. We showed up to class to find out they had canceled it without contacting the parents. The solution was to offer them a class 30 minutes later with an instructor that they didn’t like. Why not just delay the classes a few minutes and start late? That would give them time to alert the rest of the parents for the remainder of the day. So poorly run…

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★ 5

Both of my kids recently started at the Matthews location and we are so pleased. Donivan, the Aquatics manager, was really diligent in her analysis of my son's swimming capabilities before assigning him to an appropriate level. The front desk staff is very approachable and welcoming and the instructors have been patient and provide consistent feedback.
This past weekend the school hosted a Spring Splash Bash that was thoroughly enjoyed by all! I've spoken to other parents who have commented how much better the experience has been since the new GM arrived. Highly recommend!

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★ 5

We spent this year with Aqua tots my boys are tremendously better than they used to be . Their skills has improved so much I can calmly enjoy my pool time when they are inside. I had to transfer make up classes from one of my boys because he broke his hand and the girls on the desk were as always amazing. Everyone has really taken great care of us. Seriously we are so happy we choose them . Highly recommend their techniques are working its obvious. We will be back after the summer ! Thank to everyone working there we truly appreciate you taking those jobs !

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★ 5

My 3 yr old granddaughter had her 1st lesson today. The instructor was outstanding!

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★ 5

My son cried a lot in the first class and was a little scared, but the instructors were incredible and in a few weeks my son evolved enough to go to the next level. Thank you to the instructors for the incredible work they do!

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★ 1

I’m really disappointed with this swim school. The quality of teaching has dropped — my child isn’t making much progress, and instructors don’t seem engaged or consistent. The class is advertised as 30 minutes but we’re regularly out in 23 minutes or less, which feels like a rip-off for the price. Also, there’s no access to showers after the pool, which is just basic hygiene and comfort, especially for kids. The facilities seem poorly maintained, and the staff doesn’t seem concerned when you bring up issues. Not worth the money — I’ll be looking for a better school elsewhere

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★ 5

We're thrilled with our experience at Aqua Tots Matthews! The entire team, from the instructors to the management, is exceptionally kind and accommodating.
We've discovered that the key to our child's success in learning to swim has been having a consistent instructor. This continuity has allowed our kid to progress smoothly and confidently in the water.
Our child's instructors Sherri and Patty along with other's patience, expertise, and enthusiasm have made each lesson a positive and enjoyable experience. We've witnessed our child's skills and confidence grow with each passing week, and we couldn't be more grateful. Aqua Tots Matthews truly stands out for its exceptional teaching methods, supportive environment, and dedicated staff.

Source: Google

★ 5

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★ 5

Very good swimming school Liam love the swimming coach Andrew is so funny

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★ 1

I signed up for Aqua Tots under the guis that $220 would give me about 10 lessons and confirmed this with employees. While I used half the lessons last spring, I planned to use the rest this spring ahead of summer. However, to my surprise, I realized I have been charged $220 every month since August for a total of about $1800. We haven’t been since last spring! Only then did I realize this company puts their “subscription model” in the fine print terms and conditions that are not readily advertised—as it was not advertised that way. Upon speaking to the manager, I was told it was advertised on the page when I signed up—which was not the case or I would have cancelled it. I was told there are no refunds but to please take advantage of the make-up classes I have been issued—which probably total around 80-90 classes that I’ll never use, especially now. I’m sick at the amount of money I have been charged, the manipulative marketing, and the lack of customer service for an issue that is obviously not right.

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★ 5

Excellent staff and coaches .Neat and clean facility . Highly recommend .

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★ 5

We love aqua-tots🤩 Nice staff members and knowledgeable instructors. the kids really enjoy the lesson now. Always have fun, feel confident and come out of the water happy. No more tears!🥳

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★ 5

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★ 5

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★ 5

Coach Sherri at the Matthews location is the best! She is super patient and supportive with my son.

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★ 5

All of the coaches have been so kind and encouraging. My daughter loves coming to her lessons. She's learned so much and gained confidence in the water. Highly recommend

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★ 5

My daughter is 2 years old and been enrolled for a month now. So far so great! She loves the school as well as the coaches, 10/10 recommend!

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★ 5

Amazing staff from entrance to the coaches in the pool to Mangament. Front desk staff always greet with a smile and knows the kids names personally. The coaches knows how to handle my baby and knows how to push her enough to expand past her fears. Thankful for coach Donivan, Sherri, and Jess (sorry if spelling wrong) but they are truly amazing!

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★ 5

Great Swim school and Ms. Addison, the swim teacher, is so sweet and patient with the children! She makes the experience so much better for my daughter!

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★ 4

We have been coming to Aqua-Tots for about 3 years now. Most recently we have been working with Coach Donivan and she has been great, building my son’s confidence in the water and teaching him to swim. She went above and beyond in private lessons making him a personalized sticker chart with his goals. We have worked with Coach Jess and Coach Sherri and they have been wonderful as well. The new management has made some major improvements in communication and coaching consistency.

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★ 5

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★ 5

They're very patient and friendly

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★ 5

My child is learning and growing so much at Aqua Tots Matthews! We love the feedback after each lesson. The facility is clean, safe, and well run. The app makes checking-in and scheduling make-ups a breeze. Coach Jessica and Coach Alyssa do a fantastic job. 5 Stars!!!

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★ 5

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★ 5

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★ 5

Great place and very nice coaches! Our little toddler is having a good time!!

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★ 1

I’d leave a 0 star review if I could. Let’s start with the services. 0 benefit for a 11 month old I wouldn’t get from YouTube. When my son got distracted by other kids “alright he doesn’t seem interested let’s move on.” When asked if I should fully dunk him “that’s your call”. If you aren’t going to guide the class, what benefit do you provide. Access to a pool? Quite expensive at $116 for 2 hours a month.

Let’s get to pricing. A full month plus registration fee is required, at $155. Once we noticed 0 benefit and wanted to cancel, we received a nice “30 day cancellation period, sorry you’ll have to pay another month and we also don’t prorate.” So now you’re telling me it’ll cost me $271 for 2 classes at 30 mins a piece? That’s worse than a rip off that’s straight theft.

Final verdict. Could not recommend this any less, stay far away and spend your money on pool access elsewhere.

Source: Google

★ 5

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★ 4

I really enjoy being part of the swimming school. The staff are very friendly and helpful. My son has been taking lessons for almost four months, and his first coach, Coach Patty, was a fantastic teacher—so kind and professional. After she left, Coach Sherri became his new coach, and she has been just as wonderful. She is always friendly, cheerful, and engaging with the kids, which my son truly enjoys.

The only thing that I don’t like is scheduling make-up lessons with his current coach can be challenging. At times, we’ve had to look for a different coach, which makes my son a bit uncomfortable.

Overall, I am very happy with the school—the staff, the environment, and how clean and well-maintained the facility is.

Source: Google

★ 4

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★ 5

My experience at Aqua Tots in Matthews has been very positive. The teachers are very good, the staff members are friendly and always willing to help, and the atmosphere is very welcoming and positive. My granddaughter has had a very good experience in learning to swim at Aqua Tots in Matthews.

Source: Google

★ 5

We started coming here when my daughter was 3 after not enough success at other swim class options in the area. These teachers are the best at engaging and connecting with the kids so they're interested in learning the skills. She has quickly made progress - they have a great system to track the kid's progress (and make it easy for other teachers to pick up where the last left off) and the ability to cancel and make up is so simple. I'm planning to start my young toddler here soon enough so he can be on track to swim much sooner.

Jessica has been our primary teacher. She has been doing such a great job!

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★ 1

Horrible location! Don't enroll your kids here. Coach keeps changing all the time. Overpriced for the 5-6 minutes spent teaching each kid in a 30 min class. The kids will not learn anything and spend years in the same level. They do this on purpose so that parents keep on draining their hard earned money. Overall, it's a complete waste!!

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★ 5

Piper is absolutely amazing! We switched my daughter to her class after we had her due to a make up class. My daughter absolutely loved her and my husband and I noticed right away how technical she was and her cues were amazing and knew that my daughter needed her to be able to move up to level 4 (she was in the 3s class for a good bit of time and didn’t feel like she was progressing like she should). We ended up switching my daughter to her class and she pushed her and really worked with her and in a few weeks she graduated level 3! We have recently moved my younger son to her class to give him the push that he needs as well. She communicates really well with parents on what the students did really great at and also items that need to be worked on. One other item to note is that she updates the progress reports promptly after each class to know how my kids were progressing and the skills they were accomplishing and we didn’t always get that each week with the other instructors. Piper is a great asset to Aqua Tots and we couldn’t recommend her enough!

Source: Google

★ 4

I Went to watch my 7 year old granddaughter learn more swimming techniques. She enjoyed it, and advanced to another level.
Teachers all seemed patient and friendly. Clean atmosphere, of course family atmosphere. Great safety measures there's a deck supervisor overlooking the instructions and the swimmers.

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★ 5

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★ 5

The instructors are kind and understanding, making sure that my 5 month old daughter AND myself are comfortable in class. We love Coach Jessica!

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★ 4

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★ 5

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★ 1

Tried to cancel after an abysmal experience for both parents and kids after first lesson (levels 1 and 2). Manager refused to refund (even partial). Left feeling swindled.

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★ 5

My grandson really enjoys going and he been going for over a year. The staff is really nice and pleasant.

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★ 1

I don't even know where to begin, other than - find somewhere else to take your kids for swim lessons.

We came in with our kids for our first lesson and regretted it from the start. No one there had any idea it was our first time, which is kind of important when dealing with kids and water. Every instructor, not just the one we had, was grumpy and acted like they didn't want to be there. It felt like the staff was just trying to get through their day without screaming and it showed. We did the parent and tot class and the instructor never gave us any information about what we were doing or why, or - even worse - how to do it properly. There wasn't a lesson at all. We were just trying to follow along the "routine" as best we could with a scared infant and toddler. As a result, we were nervous trying to keep up with the class, which made our kids even more nervous and upset than they already were. And the more our kids got upset, the more we became ignored by the instructor.

While I'm sure feedback after class is routine, I was not happy that we were singled out to exit the pool last so we could receive "feedback". I had no idea what we were supposed to be doing and my daughter has never been in a pool before so she was crying the whole time and clinging to me for dear life. No one wants to come do something they've never done before, receive zero instruction - and then have someone give you a grade for it.

And to top it off, even after sharing our experience with staff and management, their only attempt to remedy the situation was to waive the next month's tuition while our 30-day withdrawal goes through - no refund or anything. So now I've paid for 4 weeks of swim lessons for 2 kids all for nothing.

Source: Google

★ 1

If it’s the convenient of being able to reschedule classes is important for you than this may work for you, otherwise DO NOT enroll to this swim school.

My daughter has been in level 4 once a week for almost a year and I know it’s not her. They have to follow a structure of the same lessons and method every class but if a child had any issues with not being able to pass a certain skill, why not concentrate on that method the child is struggling with, instead of having them repeat the same skills in the routine class structures the child already knows?
It’s because the longer your child is kept in the classes the more money they get since a child can only advance to so many levels.

How do they keep track of the kids progress when every kid is at a different progress in the same level? Beats me but they act like they’ve got it together?which they don’t.

They supposedly update your kids chart but it’s not updated as frequently as you’d like bc they’re switching swim coaches all the time and if you reschedule that’s also a factor too.

We hardly rescheduled her classes and was at every lesson but after talking to the school I just couldn’t do it anymore because my daughter was also feeling discouraged and you can tell Aqua Tot’s just don’t care.

I took my daughter out and into a different swim school and she’s already advanced to the next level within a week and the rates are cheaper!

Source: Google

★ 1

DO NOT BRING YOUR CHILDREN TO THIS LOCATION! There is very high turnover of the instructors, which makes it difficult for the students to learn. The instructors all give varying feedback as well. But more concerning, the professionalism of this location leaves much to be desired. They rarely answer the phone, they start lessons late, they finish lessons early, they double charge for lessons, they mark students absent for a cancelled lesson resulting in no make-ups being given. This week I overheard a mother cancelling their lessons and leaving behind 14 make-ups because she was so frustrated with everything happening here. The management changed last quarter of 2023 and we were assured that things would be running more smoothly but it has only gotten worse.

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★ 1

Classes are canceled frequently. They wouldn't improve because they keep charging full amount every month.

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★ 5

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★ 5

My son quickly learned to swim and I am very pleased, we like all the teachers, they are all professionals in their field, they know how to treat children and teach them discipline that it is very wet, I recommend it to everyone 🔥.

Source: Google

★ 1

Terrible quality of service! Coaches are late, lessons are canceled without warning! You just show up and they say: your class is cancelled. There is hair and other dirt floating in the pool. Because no one takes a shower before going to the pool or even rinses their feet. There is no shower at all to wash the child after the pool. You leave the pool, take your child home and wash him there to remove the smell of chlorine. They don't respond to messages! In addition, by purchasing a subscription, they violate rights because they automatically write off money every month! and the subscription can only be canceled 30 days in advance! I did not sign any subscription agreements. This is the worst pool and I will complain! Give me back my money!!!!

You don't answer my messages!

Source: Google

★ 5

My kids love swimming and they learning so much !

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★ 1

My children have been in these classes for about five months and it has been up and down, some instructors have no idea what they are doing, others when they only have one child because the other children don't show up they waste time instead of teaching and taking advantage and the last thing that happened tonight was my five year old son almost drowning in front of the instructor who didn't realize what was happening because she wasn't doing her job correctly, I absolutely will not take any of my children here anymore, I don't recommend place, the last few weeks they cancel my 11 year old son's classes on the same day because they don't have instructors, and they don't have make up classes. Also, there was no one I could tell about the terrible thing that happened to my son today, only the person at the front desk who told me that someone was going to call me tomorrow.

Source: Google

★ 2

They called me and let me know my classes for 10:30 am has been canceled because of the coach won’t be present, so I told a lady to put me in a make up classes at 12:15 pm , she told me she did , I did also received
The notification schedule for 12:15 pm .
Once I arrived I checked in with the lady there .

I was waiting until the 12:15pm that lady start to call , my son Luka was
never called , I have approached to the coach and she told me he was not on the list .

I went the to the front desk and the lady told me To wait at the end line , but it was already 12:25 am and still nobody called me , i went again to the front desk and the lady says I can get into that class once it was almost finished.
Total non-coordination on everyone today classes , 4 ladies and nobody could help me .

1.- How it is posible once a coach called off they just cancel a day class instead of ask or find out some other available time or make it up to the members ??
It messed up our whole Sunday morning and my baby was very Sad.

2.-If the lady could check me in once I have arrived , why I was not on the schedule for 12:15 pm , why they checked in every one every time then , what is the purpose of this ??

3.—Why the coach I have approached earlier did not find out what’s going on since I told her I was at 12:15 pm schedule ??

4.- Why the other girl at the front desk could never help to fix this matter ??

To get my money every month and not able to help at all your are very good , very upset with this business.

Source: Google

★ 5

I just enrolled my daughters there. I really enjoyed watching the lessons. My girls feel comfortable, and they like the way the instructors are with children. Also, the fact that lessons are more personalized because of the number of participants is an advantage for them to learn faster. I'll recommend Aqua-Tots to my friends.

Source: Google

★ 5

We love aqua Tots my daughter enjoys her classes and she is able to swim in pools now can’t wait to see her improve in swimming and staff are amazing :) 5 stars

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★ 1

If I could give 0 stars I would. Horrible place instructors don't have patience for kids

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★ 1

horrible instructors never going back

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★ 3

For the most part they do an ok job. Our tot is in the 3’s and has been through 3 different instructors which is problematic. Each instructor has their own “energy”/“methods”. It can be more of a set back than a move forward. Each session is supposed to be 30 minutes, but in reality the average actual time of being in the pool and swimming is 25 minutes (actual time swimming with the instructor is like 5 minutes maybe).

IF there are other tots who are new or “scared” they tend to take most of the instructors time which takes away from overall learning time for your kid. They have extra instructors around for these situations, but they aren’t always available to help (which is probably 50% of the time).

Would advise doing week days over weekends, weekends tend to be a mess and too busy.

7/25/2023 Update:
Previous comments remain true. Our son who is now pushing 5, has seen little improvement. We can attest this more to the constant juggling of instructors.. we took our son to a local pool and “pushed” him a bit further and the child showed us he had the ability to swim somewhat. Fast forward a few more weeks and we completed our withdrawal form and stated reasons were due to little improvement, and miraculous the next session they decide to move him up a class.. coincidence? Maybe.

We noticed on days that our child is the only one in the class, the instructors get through their “planned” teachings and then take numerous periods of time just sitting and chit chatting or looking at the clock consistently. IF a child is the only one if the session, use the whole 30 minutes for their benefit, not 10-15 minutes and the rest not actually trying to teach or push their limits in the pool.

After spending more than enough $$, and many many afternoons at this swim school, once his makeup sessions come to an end, we will not be returning or enrolling our second child. Seek out private lessons for better results, don’t get on the treadmill like we did, and spend obnoxious amounts of $ and time.

Source: Google

★ 5

Enjoy the ability to make up classes, the small class sizes, the individualized approach and the feedback parents are given afterwards on the child’s progress is very helpful!

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★ 5

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★ 5

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★ 5

Wish I had found this place last year. I love the staff and the swim instructor Malina does an awesome job with my daughter!! We recommend this place

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★ 5

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★ 5

Maddie is amazing and super engaging! My 19 month old loves going to swim class.

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★ 5

Extraordinary team. Kids are in safe hands. Drastic improvement in performance. Appreciate that!!

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★ 5

Aqua Tots - Matthews is amazing! Friendly staff, knowledgeable instructors, and clean environment for kids & family. We love Aqua-Tots!

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★ 5

I've had a great experience at Aqua-Tots in Matthews. My daughter has learned a lot and I feel safer with her around pools. I've had several different coaches and like them all. There is a decent amount of flexibility with the schedule. Thanks guys!

Source: Google

★ 5

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★ 5

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★ 5

Great swim program for toddlers and their parents. My baby has gained so much confidence and has even started to do some rudimentary swimming motions. I love our teacher, Sarah. She’s great! Would highly recommend to people seeking safety and beginning skills for their baby!

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★ 1

Awful. Instructors don't care & have a very high turnover rate, courses are extremely repetitive, and they LOVE to cancel on YOU (and issue makeup credits into oblivion).

For example, we got a text today at 1pm that our 1:15pm class was canceled. Zero flexibility or empathy for our 14 month old.

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★ 5

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★ 5

What a great experience having your children take swim lessons. Aqua-Tots is really superb! Highly recommend, great facility, great instructors!

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★ 5

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★ 1

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★ 5

I'm so proud of my grandson for working past his fears and getting into the water.

His experience near drowning last summer was a very traumatic experience. He still has nightmares. The instructor was very patient and let's him try when he's ready.

For today he did get great just getting into the water, slowly letting himself go in to his shoulders and imitating the breath holding needed to go under.

Source: Google

★ 5

We LOVE aqua tots and our instructors. It’s such a fun place! My boys love the warm water and friends they’ve made! We have only been going there for 2 lessons but Sundays are quickly becoming our favorite day of the week because of swimming lessons! Can’t wait to go back!

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★ 5

Always good atmosphere

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★ 1

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★ 5

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★ 5

My sons confidence has grown at Aqua-tot’s and the smile on his face is priceless. Plus, we’ve grown closer together and I love spending this time with him. He’s learning to swim of course and the team of professionals at Aqua-Tots are first class, customer-service based. Highly recommend

Source: Google

★ 4

😊😊😊

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★ 5

This was an interesting excellent experience. My instructor was absolutely awesome. Thank you so much for allowing me to participate. The customer service was brilliant. I was treated with such grace and dignity. Again thank you so very much!

Source: Google

★ 5

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★ 5

Aquat Tots is awesome. From the greeting at the during, beginning of a class, to the immediate actionable feedback, they ROCK and they care.

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★ 5

The coaches and staff are great. In a couple weeks they have helped my son overcome his fear of water and is jumping in the pool and going underwater. A+

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★ 5

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★ 5

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★ 5

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★ 5

I highly recommend this place! My son has been coming here for 3 weeks now and he’s already making progress. Very Friendly and professional place! Hablan español!

Source: Google

★ 5

My child loves swimming lessons at Aqua-Tots. His favorite instructor took a break, which broke his heart. But the new instructor is just as good. I would recommend this place to everyone. Front desk staff is amazing as well

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★ 5

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★ 5

Phenomenal staff! Our baby girl loves going to swim class! Do not hesitate to take your baby here!

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★ 5

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★ 5

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★ 5

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★ 5

My son takes swimming lessons there and we love it. The instructors are excellent with the children. He looks forward to all of his classes and so do I.

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★ 4

Love our swim instructor! I just feel that for $89/month with 1 30 min class a week is alot! By the time you break it up between several other kids you get like 10 min out of 30 per class for your kid!

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★ 5

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★ 4

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★ 5

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★ 5

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★ 5

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★ 5

The place is clean. Staffs and intructors are friendly. My daughter can know how to play safe in water

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

We’ve been taking our baby here for a couple months now and she loves it!

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★ 4

The people who work there are genuinely nice. Good vibes... only thing is the force you to get your temperature check with the thermometer that they point at your pineal gland.. thanks but no thanks

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★ 5

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★ 5

I am so pleased that my husband and I decided to invest in placing our children in swim classes. I wanted them to learn water safety and swimming skills so that we could have a peace of mind when we participate in water play. I already see the difference in where my children were when they first started to now. They love the pool now and can hold their breath under water🤗. The instructors are nice and they follow CDC guidelines for covid-19.

Source: Google

★ 5

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★ 5

THIS PLACE IS AMAZING I enrolled my son here to learn how to swim all the instructors are competent ESPECIALLY Instructor Juliette SHE IS PHENOMENAL and has been helping my son Cairo develop and sharpen his swimming techniques and skills. Every lesson he has with instructor Juliette he gets better and better he is now able to go under water and grab the rings!!!!!! She treats him like her own. Thank you Juliette we are so grateful for you. Well worth the money !!!! They do such a great job I appreciate them so much!!!!

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★ 4

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★ 5

Love Aqua Tots

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★ 5

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★ 5

AMAZING!! The staff is AMAZINGLY AWESOME!! In just a short period of time I seen a HUGE difference in my child's swimming abilities!! The staff does amazing work in helping your child get to his/her confidence in the water!!! Scheduling is awesome!! The very talented staff has worked around my crazy schedule to insure that my child gets the most of out services offered!!

HIGHLY RECOMMENDED FOR ANYONE LOOKING FOR AMAZING RESULTS AND SWIM SAFETY!!

Source: Google

★ 5

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★ 5

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★ 5

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★ 3

Took Grandson with for a makeup class Tuesday 6/7 at 5 o'clock with coach Grant and it only lasted 15 min!!!!

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★ 1

Their general manager Shaina Miller is so rude, We were 3 minutes early today and Shaina asked me and my son to stay outside door in heat, i understand we should not be in early early but it was 3 minutes early only that she acted very rudely with us.

Also on other incident week earlier, after covid big break my son's first day, we asked Shaina to "tell to coach" it is his first days so take it easy as he gets scared from water after big break but she did not tell to coach and she straight told us that coach already know it(how coach know it without informing her) she acted like she don't care, and also because of that my son had hard time on catching up on first day so he started refusing to go swimming now because of Shaina's did not do her job.

Source: Google

★ 1

After over a year of lessons, the Pandemic closed the pool. Unfortunately, they continued to charge our account for lessons in April and June, even though the pool was closed. Most places with memberships(local gyms) stopped payment since there were no services; however, Aqua Tots continued to suck money out of our account. They opened in Jun AFTER that had already taken out money for the month in May. They refuse to refund money saying that they needed it for their employees. We've since moved away but now have 10 weeks of lessons paid for that we can only using by driving 40 minutes each way. They did send an email with a notification that if we don't let them know ahead of time, they would draft our account. We missed that email. They should have at least sent a letter or called. We now are out $334.00.

Source: Google

★ 5

Source: Google

★ 5

My son loves the classes. I also feel that even though the class is 30 mins, they give each individual enough attention.

Source: Google

★ 5

We love AquaTots Staff!! What a great team all around. I have two kiddos who swim with you and a busy schedule so we have worked with lots of staff members! We have loved working with Coach Lexi, Coach Sarah, and Coach Cameron in the pool!! Thanks so much for all your smiles and high fives! My kiddos love you! Plus I can see them gaining skills every single class!This past couple months we had some scheduling issues and got to know the desk staff probably better than they really preferred! Liz and Julie were rock stars dealing with my 10000 requests to check on class availability.. and eventually hatched a plan with Abigail to get my kids in a class that works for our schedule. I'm so grateful for their help and patience. Swimming and water safety are super important to me as a former swim teacher and lifeguard myself! I want my kiddos to be safe and enjoy the water year round, AquaTots is making that a reality for my family in a way that I can't accomplish on my own right now. Thank you for all you do!!

Source: Google

★ 5

Great people, great facility!

Source: Google

★ 5

Source: Google

★ 5

Communication is amazing! As a first time mom of a new swimmer everything was explained throughly from my initial phone call to our first lesson and everything since then. Our swim coach Ms. Kaitlin is amazing and she has spent so much time making my son comfortable and confident in the water. We have had a few teachers stop in to help and even sub classes and they have all been so kind and helpful even when my child isn’t being super easy to get along with!
I would recommend this facility to anyone who has children and wants to have the peace of mind knowing their child is safe and prepared in the case of any type of water incident!

Source: Google

★ 5

Teachers are wonderful and concentrate on each student very well.

Source: Google

★ 5

Aqua-Tots is the place to be. Friendly staff, excellent with kids.

Source: Google

★ 5

Great customer service. My son loves all of his instructors.

Source: Google

★ 5

Source: Google

★ 5

The staff is very professional. Love coach Kaitlyn!!!!!

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★ 4

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★ 5

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★ 5

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★ 5

Source: Google

★ 5

Great place, but you can’t see past the reflection on the glass at certain times of the day. Really need to tint the bottom windows!

Source: Google

★ 5

Great instruction and fun activity for our kids. They want to go swimming all week long, and they are now safer around the water.

Source: Google

★ 5

Source: Google

★ 5

Our daughter had a free swim evaluation/trial class to assess her swim level and for us to check out their facility. The instructor, Nicole, was so sweet and engaging. Our daughter absolutely loved the lesson and it made her excited to come back. The facility was clean and spacious. The waiting chairs were very comfy. There was also a small kids entertainment area for siblings or for waiting. Well done!

Source: Google

★ 5

The trainers are friendly and they know the basic of how to bring the confidence level of a kid and how to motivate and lead him/her to not have any fear of water and be a great swimmer!!

Source: Google

★ 5

Source: Google

★ 5

Excellent. My son loves his swim lessons, the staff and instructors are phenomenal

Source: Google

★ 5

Best swimming school

Source: Google

★ 1

It’s great to see so many people have had great experiences here.

Ours unfortunately, was a terrible experience.

We have a sensitive child, and the fact that he was dunked underwater as part of their program was shocking to me. They didn’t tell me at sign up and when I brought it up they said that I should have been told that and that forcefully dunking kids gets them acclimated to it and the program faster.

Uh no!

My child had no issues with putting his face in the water until they dunked him!! Then he was traumatized and had issues even which bathing at home when he never did before!

We switched to Little Otter and he is excelling there.

Source: Google

★ 5

Source: Google

★ 5

Source: Google

★ 5

Hands down the best money we have spent on our kids! Our 5yo and 2yo have taken weekly lessons Aqua Tots for 3 months and have both gone from needing floats in the pool to being able to swim independently. My husband and I can actually relax for at the pool now! Our kids love their coaches and are excited for their lessons each week. The office staff are great to work with, they are sweet and helpful. We can’t recommend this place enough.

Source: Google

★ 5

We've been using Aqua Tots for 3 years now. They have helped us feel safe in the water and get over water anxiety! Cant say enough great things about them!

Source: Google

★ 1

Aqua tots doesn’t deserve any Stars based on my experience. My 4 yr old took group lessons with three other kids at Aqua Tots for about two months at 89 a month for one 30 minute group class per week. I also paid their bogus “annual” registration fee - yes annual.... Splitting a 30 minute class up between 4 kids under 5 is not enough time for that amount of money. Our time there was a waste of money, she didn’t learn anything... when her instructor taught near the shower wall she always had conversations with the other instructors who were showering which further reduced the instruction time each of the 4 kids received. I decided to put her in private lessons which I believe were 219 a month for one 30 minute class per week. One would assume they would assign a “master instructor” to teach the private lesson at that ridiculous rate - ah no.. they Assigned us to the youngest and newest instructor. She was sweet and didn’t look like she hated her job like the previous instructor. After a few private lessons I decided this place wasn’t for us and I put in my “required 30 day cancellation notice” which is almost as ridiculous as the monthly fee and annual registration fee. I couldn’t make it to the final 30 min private lesson and called to see if I could reschedule it and was told no since my 30day notice would be up by the next weekend. I said that was unacceptable and she came back and said well we can let her join a “group” class. I said I paid for private lessons... she said sorry and They wouldn’t reschedule my 30 minute private class as they would have to reopen my registration.. although somehow they could reopen it for her to attend a group class. Horrible business model!! They said makeup days remain on your closed account so if you ever come back you can use them. What a scam.. no one in their right mind would ever return to Aqua Tots. At least I certainly won’t. Our son took lessons at a swim place off of Monroe Road. I will be going there from now on.

Source: Google

★ 1

I will preface by saying this is my toddler’s first swim experience. We were about one and half months into lessons when one particular day, in a small class of 4 toddlers, while the teacher was assisting another child, each toddler was left on the wall in water they could not touch in. My child’s hands were slipping and I am a parent watching this happen as there is glass separating you from your child. I thought surely the teacher would recognize. No, he was completely unaware. I ran to the glass doors as I watched my child’s heads go under three occasions. Inappropriate! In a beginner class the teacher should never have their eyes off of the children, not even for a second. When I went to discuss with the front desk staff, while I was refunded appropriately and allowed to terminate my contract, I was TWICE, by 2 different people, given a “talk” about how I should still be encouraging my child to swim properly. I was even asked if he was trying to swim when he was going under. This is extremely frustrating as a parent because I diligently watch every second of every lesson and I brought him to lessons with the intention that he was in a safe, supervised environment trying to learn. Now for one week, I have listened to my toddler bring up his “hands slipping and he went under the water.” We of course are enrolling him in new lessons and teaching him that sometimes bad things happen and we work past our fears, but this shouldn’t have to be the case. The teachers here unfortunately are adolescents themselves and seem uninterested and lacking an adequate skill set to be in a responsible teaching role.

Source: Google

★ 5

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★ 5

Source: Google

★ 5

Source: Google

★ 5

Watching my boys learn so much in a short period has been amazing. They love going to Aqua-Tots and definitely have more confidence in the pool. As a parent, it has helped with my anxiety around the water. They aren't only learning to swim, they are more aware of SAFETY. Thank you!

Source: Google

★ 5

Source: Google

★ 5

Source: Google

★ 5

I LOVE Aqua Tots in Matthews. It only took 1 day for my almost 3 year old daughter to get comfortable with her instructor and now she is already jumping in the pool to turn her eyes and grab the wall. My daughter has amazing breath control, is putting her face all the way down in the water, kicking her feet and getting her ring at the bottom of the pool all after just 3 days total! I'm able to watch her through the clear windows that surround the pool and after class she gets a quick shower. The staff and instructors are so caring with kids who have anxiety either with the water, parent separation or both as well. They really take the time to talk to the kids and get them comfortable, it's amazing to watch and see that trust form. I also have never seen such a DIVERSE public place like this before! There are so many backgrounds, cultures, and races. The staff and instructors are also diverse, some are from different countries and most of them speak at least 1 other language. Antonio the Master Water Swim Instructor even speaks 5 different languages. It's awesome that this Aqua Tots has no language barrier! It's beautiful to see all walks of life come together through swim like this. I recommend Aqua Tots all the time, it really is that awesome!

Source: Google

★ 5

We have a two and five year old taking swim classes here! My five year old was extremely afraid of water when we started! He now LOVES the water! He is excited to go to swim class! The instructors are so patient and so much fun! To say I am impressed with this facility is an understatement!!! I would not trust anyone else to teach my kids water safety and how to swim!

Source: Google

★ 5

Aqua Tots is full of friendly and understanding individuals. Thanks, Aqua Tots!

Source: Google

★ 5

Fast track has been amazing! We love love love Anthony. The patience and caring he shows is above and beyond. My daughter was scared to get in the pool and within the 1st session she was going under water to get a ring. In the second she was confortable enough and trusted him to float on her back. Great experience!

Source: Google

★ 5

My children have been enrolled at Aqua Tots for over a year now. We have never had any issues with management or the staff at any point. Everyone has always been extremely courtesy and accommodating to myself and my children. Reading the comments, I can say as a women of color I have never experienced any racial undertones while enrolling my children at the school. Aqua Tots’ staff and management team is ethnically diverse and never felt/seen any discriminatory acts occur.

Source: Google

★ 1

(Update, yes you did refund ONLY Pro Rated monies paid for classes. This does not remedy the situation.
#1 You had 2 calls with myself and my husband to offer my son back his orginal time spot and instructor. You Did not!!! (I have the calls documenting this)
#2 You offered us enrollment for different times with different instructors!
You decide to unenroll him and enroll another child in my son spot without any reason other than your own agenda. You rather inconvenience a current customer who did nothing to deserve this. You should be honest to the new childs parents instead you rather inconvenience us....
#3 Your refund for monies paid in advance classes does not in anyway shape or form fix what you have done.)

Beware*** They took there automatic payment but removed my son from all classes. They decided to unenroll him and give his spot to another child (WHITE), when I called they would not allow my child to get his spot back. I never missed a payment, I never called to cancel his membership but because he is brown maybe he is unwanted here. Beware Whites Only welcomed there.

Update, yes you did refund ONLY Pro Rated monies paid for classes. This does not remedy the situation.
#1 You had 2 calls with myself and my husband to offer my son back his orginal time spot and instructor. You Did not!!! (I have the calls documenting this)
#2 You offered us enrollment for different times with different instructors.
You decide to unenroll him and enroll another child in my son spot without any reason other than your own agenda.
#3 Your refund for monies paid in advance classes does not in anyway shape or form fix what you have done.

Source: Google

★ 1

They gave my swim schedule to another kid. NOT COOL!!!

Source: Google

★ 1

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★ 5

Source: Google

★ 5

I am really loving taking my daughter to Aqua-Tots Swim School in Matthews. She loves the water and the instructors are so knowledgeable. My daughter is almost two and she finds the instructors engaging, and the ways they teach her are so much fun. The facility is clean and inviting. Definitely recommend bringing your child here to learn how to swim!

Source: Google

★ 5

My boys (5 and 3 years old) love swim lessons! They are excited to go every week. I love how much more comfortable they are with the water now. I also appreciate that I can have them both in lessons at the same time with different teachers. The teachers and staff are so friendly! I highly recommend Aqua Tots in Matthews!

Source: Google

★ 5

My 6 year old daughter recently started the fast-track program and she loves it! She has been afraid to get her face wet since birth but now she is even opening her eyes under the water and learning to float. It is so exciting to see the progress that she has made in just a week and a half. Her instructor, Tamia, is awesome! I would recommend Aqua-Tots to all parents because water safety is so important.

Source: Google

★ 5

The facility is very nice and spacious! The staff is very friendly and always willing to help. Ms. Veronica always has a smile and truly wants to see every student succeed.

Source: Google

★ 5

My 4 year old twins absolutely LOVE coming to Aqua Tots Matthews for swim lessons. Daddy and I can't believe how much they have learned in just a short period of time. They feel so much more comfortable in and around the water. And they love each of the instructors. Each instructor is attentive to each child and makes learning fun! We highly recommend taking two classes a week. We can see such a difference! The facility is very clean, well maintained, and very accessible for everyone. Thank you Aqua Tots for giving my girls the confidence they need and safety awareness in and around the water.

Source: Google

★ 5

We love it here! My almost 2.5 year old started in the Ballantyne location and we moved to the Matthews location as soon as it opened. The facility is brand new and there's a ton of room for the kids to swim. In Ballantyne, there were so many classes, that the kids were a bit restricted. There is a ton of space to splash and learn here. The staff is friendly and nice and the instructors are great with the kids. The only thing missing is lockers or cubbies to store things in.

Source: Google

★ 5

We love swimming with all of the coaches at Aqua Tots! Coach Christian is wonderful with our son! Everyone is so courteous and helpful, and extremely patient! Our son asks to go swimming every day, and although he loved the water before any lessons, it has really built up his confidence and I know he is also learning water safety!

Source: Google

★ 5

My daughter loves coach Maria!

Source: Google

★ 5

The staff is incredibly helpful and are fantastic with children. My son was lucky enough to be one of the first students at Aqua Tots and went from needing water wings to literally swimming the full length of a pool on his own in 2.5 months. The facility is meticulously cared for and is pristine. They are incredibly flexible with scheduling and any time there has been a disruption they give you your time back and allow you to schedule make up time. We've been very happy and impressed with everything there.

Source: Google

★ 4

We started our 3 year daughter here last month and so far so good! It is clean and staff and instructors are friendly. They focus on safety and proper techniques first which is important and my daughter seems to have fun. Classes are packed on Saturday which is only day that works for u and look forward to seeing how she progresses.

Source: Google

★ 5

Front Staff always greets you as soon as you walk in and, from a spectator view, the kids love them! You definitely are made to feel at home. Instructors are caring and extraordinary teachers! Could not find a better place to teach your kids how to swim!

Source: Google

★ 5

We love the Matthews location. The facility is spacious and always clean. We love the instructors, especially Coach Anthony & Coach Madi. The desk ladies are always so friendly and helpful. My child looks forward to class and now has so much confidence in the water. Plus your schedule can be flexible. I highly recommend!

Source: Google

★ 5

My son is 8 months and started in March. He absolutely loves it. The instructors are kind and really good with the babies. We can't wait to go every week.

Source: Google

★ 5

We just started at AquaTots 4 weeks ago&our kids LOVE coming to their swim lessons! Teachers are so nice&sweet to our kids. We see improvement in their swimming skills&confidence already. Very nice facility. Clean&welcoming.

Source: Google

★ 5

Best place in the Charlotte area for toddler swim classes. My 3 year old son had a fear of going underwater in his first few sessions. With the patience and encouragement of his amazing instructors, his favorite thing to do is go under water now. Thanks Aqua-Tots!

Source: Google

★ 5

This place is great. I was lucky that my daughter Mary Jane loves the water but that love has increased with her lessons at aqua tots. She loves class and her coaches. The way that the coaches interact with all of the kids in the class is impressive. You can tell that they enjoy what they are doing. Also, this facility is very clean and organized as well as friendly. As soon as you walk through the door you feel welcome and relaxed. I am very happy that my daughter takes lessons there.

Source: Google

★ 5

We have been very pleased with Aqua Tots. My 2, almost 3, year old daughter can be very cautious with new situations. After about 3 lessons she was all in and ready to learn. She is very comfortable with the instructors now and LOVES going to swim lessons.

Source: Google