★ 1

They will continue to charge you even when you cancel your membership. They claimed they informed me that I had to give 30 days notice but they didn’t. Also it’s nearly impossible to get a spot in their classes unless you have the highest level membership.

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★ 5

Love Ashley!! Always a good workout!

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★ 5

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★ 1

Wow, what a scam. After calling and emailing me endlessly to sign up, I committed to a 3-month membership. Fine. I attempted to terminate my membership at the conclusion of the 3 months. Upon calling, I was instructed to submit a written request to terminate, which I did. After repeatedly calling and leaving messages for the “manager,” I received confirmation of cancellation a month later.

Even still, I was billed for a 4th month, although I was told I would not be. After continuously calling to get a refund, I finally had to dispute the charge with my credit card. Now, they’re hounding me for a “past due balance.” What a nightmare!

I’d planned to consider returning when my health was better, but now I’ll never be back.

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★ 5

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★ 5

Shout out to Fruzsina, for a great work out! I have nothing negative to say, except our a request for more locations because the bookings fill up fast! Great team and clean facility. Personally, I've enjoyed all the instructors and each experience so far. Reasonable price, I think. Thank you, everyone!!!

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★ 5

Life changing not only physical but emotional health improvement because instructors so caring and encouraging Christina and Lori are so kind with modifications to support me.

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★ 5

Christian lead a great class today. Will definitely enroll in more of her classes. She brought a lot of energy to her class.

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★ 5

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★ 5

Amy is an experienced instructor who designs classes that challenge me and work out my whole body. Importantly, it includes cardio, which I need, as well as strength, balance, and control. This FIT class is an essential part of my workout schedule. Many thanks, Amy!

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★ 5

Lauren’s great

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★ 5

I had trouble hearing maybe the music was too loud. Or the teacher’s voice was too soft. I usually do not have an issue

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★ 5

Ashley’s workouts are challenging and fun. Love her class!

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★ 5

Minou is such a fun instructor ! She has so much knowledge and a great sense of humor. Even my 14 year old gets out of bed to come to her 6 am Friday class!

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★ 5

Had a great introductory workout lead by Emily! Warm friendly staff. Clean facility…important to me! I’m a senior. Checking with insurance provider today to see if membership is reimbursed! Already telling friends about Durham Pilates!

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★ 5

Christian is a wonderful instructor at Club Pilates Durham. Her classes provide variety and challenge with modifications hands on corrections as needed. I try to make her class as often as I can!

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★ 5

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★ 5

She introduces herself to all. Ask if there are any issues she needs to know about and ask if she can touch you for corrections. She explains why she is working the movement and what the benefits are for the clients. Some of the others in. Durham haven’t done any of these things. Since many of us are from Chapel Hill, there is a notable difference in the instructors ( except Mary who was great in her workshop)

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★ 5

First time class with Bethany. She has great energy and introduced new moves to this cardio class. I would definitely take another class with her!

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★ 5

The Knee Workshop with Mary was exceptional! What I learned is going to help me maintain good knee health after decades of running!!!

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★ 5

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★ 4

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★ 5

Really good class!!!

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★ 5

My First Cardio sculpt class was fun yet very intense! Thank you Lauren

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★ 5

This was a great class. Grace puts together a solid class and ques it perfectly. Thank you.

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★ 5

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★ 5

Christian is a wonderful teacher who shares her obvious athleticism with all of us in ways that develop our confidence, strength, and balance. Excellent workout routines. I learn something every time!

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★ 5

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★ 5

Lori is amazing! So personable, very helpful, explanatory. Totally related to me. Helped me with the moves I was able to do & gave different options for my limitations on other moves I could not do due to existing conditions. I left the introductory class with so much information….
I heard she was great, but got to see & talk & experience for myself- it’s true, she’s awesome!

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★ 5

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★ 5

Tori, Kerri, Colleen, Madison, Ashley, Lauren, Laura, Amy, Christian and everyone else are such great teachers.

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★ 5

I am loving Club Pilates. I feel so much stronger and I like how easy it is to come, work out and then leave. It doesnt take hours out of my day and makes it easy to exercise every day.

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★ 5

Great instructors!

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★ 5

Tori was fantastic.

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★ 5

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★ 5

Club Pilates Durham is excellent- from the clean space and available staff when I have questions, to the excellent teachers. Sharon is an excellent teacher/instructor. Her 1.5 class today was absolute excellence- exhausting in the best possible way. From her motivating playlist, her calm voice, and steady, consistent instruction, her class was easy to follow and thorough- everything was shaky by the end of class! Great communication and seamlessly conveyed options as needed. She’s a great teacher!

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★ 5

Life changing for myself physically and emotionally

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★ 5

Lucy is a great instructor! Love her classes!!

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★ 5

Ashley is a superb Pilates Instructor and one of my favorites . Love her classes at Club Pilates!! She is so attentive and even though I am one of twelve I often Well, before you told me feel in her classes that I have a personal trainer.

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★ 5

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★ 5

Took my first official class today and am obsessed. Lucy took us through an amazing class and I will definitely be back. Might have a new obsession loading...

I took my intro class weeks ago at another location, but was unable to get in to any available slots for weeks. So I decided to try out Durham.

So glad I did. There's plenty of availability for level 1.

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★ 5

Detailed instructions as well as an appropriately challenging class.

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★ 5

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★ 5

I enjoyed Nicole’s class!

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★ 5

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★ 5

I LOVE CLUB PILATES! Jamison is a great instructor. Ditto for Amy!

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★ 5

Great class. Very knowledgeable instructor.

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★ 2

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★ 5

I took my first reformers class with Lauren and it was great. She walked me through the process and was very encouraging. I’m looking forward to my next class.

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★ 5

Great

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★ 4

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★ 5

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★ 5

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★ 5

Lauren is an AMAZING instructor! I have multiple injuries and she provides great adaptations .

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★ 5

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★ 1

I did an intro class and then paid for 4 private lessons. Now that they have my money I can't get anyone to call me back to schedule my private lessons. I keep calling and even stopped by in person but every time there is no one there that can help me or "the manager is on vacation" or "just left". I was really looking forward to using the place but I guess once they have your money you're not important.

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★ 5

I love Pilates. Christian is awesome. She focuses on stretching body which most of the time is missing with regular exercises.

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★ 5

Christian is a great instructor. I appreciate and only return when the instructors are hands on and provide guidance and corrections. Christian’s class was appropriately challenging for a level 1 Pilates class.

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★ 5

I loved Christian’s class! Her cues are fabulous and the workout was challenging. Can’t wait to go back next Thursday!!

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★ 4

I’ve had Amy for a number of classes and she’s always been good. Today I felt she didn’t describe some of the movements well. I did get a great workout with the arm exercises, though.

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★ 5

Today I token center and balance with Christian and she was amazing!

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★ 5

Madison was great. This was a tougher set of activities for me specifically, than I have had lately! I had to work hard but she was super descriptive and gave us lots of options to adapt. I loved her class!

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★ 5

Phoebe is amazing!

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★ 5

Jamison is a wonderful Pilates instructor. Mindful
Of each individual’s journey and their personal practice. I enjoy going to her classes and don’t mind traveling to other studios since she teaches at many locations. Always great time and great class.

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★ 5

Jamison is a great instructor. She is very clear but also calm in her directions and often gives the option to modify for more or less intensity which I appreciate.

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

Mary is a fantastic Pilates instructor but also a wonderful human being. She knows everyone’s name and is a fantastic motivational teacher.

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★ 3

Queueing and Instructions could have been clearer

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★ 5

Madison is the best! She always comes up with fresh ideas for classes and her classes are always challenging in the best way

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★ 5

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★ 5

Great class!!

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★ 5

Just leaving my first class at club Pilates in Durham. It was excellent! Lauren was A fabulous instructor. She helped all of us with modifications when necessary and give a really thorough overview of what to be expected in classes. I can’t wait for my first full class!!

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★ 5

Pam is fantastic! Her class is no joke! She worked every body part and I was shaking like a leaf!! That’s exactly what I wanted! I really liked her inner thigh and outer thigh series—- it woke up those muscles!! I need that in my life!

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★ 5

I love her class. I wish she did Level 2 during the day. She is terrific

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★ 5

This place is great! Christian is one of the best instructors for flow classes and center+balance

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★ 5

5. Doretta is the Best!!!!

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★ 5

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★ 5

Phoebe’s class was excellent. Her instructions were clear and concise. All good. Thank you!

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★ 5

Absolutely wonderful class as usual!

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★ 5

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★ 5

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★ 5

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★ 5

Amy, Phoebe and Christian are great instructors. Love their classes, they are caring and make our Pilates classes fun. ! 😀

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★ 5

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★ 5

The intro class was great! Really let me know what it was all about. Danielle was wonderful.

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★ 5

I love Christian’s CP Cardio Sculpt class on Thursdays. She is fun, enthusiastic, loves to dance and keeps us moving the whole time!

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★ 5

Phoebe is an amazing Instructor. I take her class whenever I can. She is so knowledgeable about Pilates and the stretches that target our tight muscles. I always feel so great after taking her class.

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★ 5

Sharon was great! She explained the muscles we were using with each movement. She seemed to have given much thought to our routine. I felt really good after our session. Wonderful!

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★ 5

Great CP! They are always nice, clean, respectful and tough classes even at 1.0. Highly recommend.

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★ 5

Love it!!! I thoroughly enjoy each session & my body gets just what it needs 😊
Phoebe C is so easy to follow, provides great class routines & is a very pleasant, upbeat person 😊 😀
Desk staff is always awesome & very helpful as well!!

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★ 5

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★ 5

Minus was an excellent instructor. Easy to follow and gave great feedback. She was patient with me and helped me correct my form while still be encouraging! Can't wait to go back!!

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★ 5

Great class great workout. Look forward to it all the time. Great teacher great staff 10 stars.

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★ 5

I’ve never looked forward to a workout before finding Club Pilates. The classes are fun and challenging. All of the instructors are great. I’ve probably taken the most classes with Madison and Amy. I highly recommend!

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★ 5

Amy Michaels, Ashley, and Minou are amazing at what they do - I always look forward to their classes!!

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★ 5

It was a great class great instructor I just had some unexpected things take place that didn't make me feel comfortable doing business with them

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★ 5

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★ 5

Ashley always teaches a class that gives you the option to increase the challenge. I appreciate that because some days I want to and some days I don’t!

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★ 5

Danielle is awesome!!!

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★ 5

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★ 5

Danielle is a fantastic instructor!! Clear direction and reminders of what to focus on ~~ love her classes!

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★ 5

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★ 5

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★ 5

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★ 5

I have had several classes with Amy and each time she keeps the exercise routine moving at a good pace and excellent descriptive details in each movement so I am executing with accuracy

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★ 5

Intake staffing very professional and courageous. Instructors are great (Amy). Nice class size, and class area and equipment is always clean. Upset that as of January 2025, they will no longer accept United Healthcare recipients.

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★ 5

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★ 5

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★ 5

Amy is a great teacher. She cues and repeats so we know what we are supposed to do and muscle groups we are firing up!

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★ 5

Great session with Amy today!

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★ 5

Doretta is the best, she is very welcoming and engaged in the whole class. I get a great workout with feedback, even as I am learning, she makes me feel very welcomed.

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★ 5

Danielle is a great teacher. Corrects us when we are doing something wrong. Knows a lot & does different things every class.

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★ 5

Danielle’s classes are equally fun and challenging! Love her!

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★ 5

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★ 5

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★ 5

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★ 5

Thanks Sharon I need this class, a good challenge and I like too starting out in varied ways, not usual start on reformer. I hope I will improve with time

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★ 5

The facility was clean , equipment in good working condition and instructor was knowledgeable and friendly.

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★ 5

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★ 5

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★ 5

Great instructor and GM

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★ 5

Phoebe worked us out at 6 am Pilates. So worth the getting up early.

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★ 1

I joined the studio last week after having a pleasant 30-minute intro class. Excited to start my Pilates journey, I paid for an unlimited package ($250 plus a registration fee), which should have given me access to an unlimited number of classes per month across all the studios in the Triangle. However, 99% of the classes offered are full booked, with only options to be added to 3-11 person waitlists. To my surprise, this is true for ALL the studios in the area. I was instructed upon joining that “waitlists shift all the time”.

However, I’ve been a member for the last 6 days and have only been able to ACTUALLY book 5 classes over the next 40-day period. The other 10 classes that I’m signed up for have me 5th-11th on a waitlist. (And there’s a 15-class limit on how many classes members can actually sign up for… so either I secure a class 30+ days from now or lose my place on the endless waitlists I’m on). The only class I could actually secure is 9 days after I became a member. And the only advice I’ve been given is to come to the studio even if I’m on the waitlist for the chance to maybe get to take a class. (Totally unacceptable and inconsiderate of a member’s time).

This is by far the WORST customer/member experience I’ve ever had with a gym/fitness studio, especially at this price point. If the local Club Pilates studios cannot ensure that its members are receiving a quality fitness experience after signing up or AT THE VERY LEAST cannot ensure that its new members can sign up for the fitness classes they’re being charged for, THEY SHOULD NO LONGER BE ACCEPTING NEW MEMBERS. Quite frankly, it feels greedy and unprofessional given that the promise of their service offerings (i.e. the ability to attend classes) are not being rendered after payment.

I highly recommend you skip joining the studio at this time, or at the very least avoid the unlimited package to save yourself the headache and disappointment of this experience, and save yourself the money of having to pay an early termination fee as a result of them not providing the services they promised.

I wish I were writing a much more positive review given my initial excitement at the prospect of growing as a Pilates student

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★ 5

I love Pilates and especially enjoy Ashley’s class. It is challenging for me but she is always very supportive and encouraging!

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★ 5

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★ 5

Going on 100 classes at Club Pilates Durham! Pilates is the first workout I’ve ever been able to stick to, and I have this studio to thank for that. I’ve enjoyed a lot of the instructors I’ve worked with but Phoebe’s classes are always the first ones I register for every month. Phoebe has the sweetest spirit, gives clear, helpful instructions during the workouts, and is incredibly patient with new and veteran clients alike. I feel like I learn a new way to improve my practice every time I take one of her classes.

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★ 5

Great place

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★ 5

Lauren was wonderful!!! I believe the lady at the front desk name is Samantha or Rachel (sorry I can’t remember her name) but she was wonderful as well!!! Very knowledge, great vibrations!!! Def should try out. You will love it! ❤️

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★ 5

Lauren was an amazing and kind instructor who made me feel cared for and valued! She is very knowledgeable and wants the best for you!

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★ 5

Love love love coming to Pilates. It’s always a great workout and challenges me to work on the things I hadn’t focused on in other gyms (ie balance, flexibility, stretching) and the instructors are all so amazing. Some of my faves in Durham are Amy, Minou and Mary. Highly recommend!!

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★ 5

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★ 5

Great staff! Phoebe is my favorite instructor!

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★ 5

Really enjoy my classes at Club Pilates, especially Amy’s—she’s a great instructor.

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★ 5

I really enjoyed the class. I felt her practice focused on specific areas of the body which forced me to focus on movement and breathing.

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★ 4

Great intro class at club Pilates Durham with Colleen today. She is very knowledgeable and was attentive to everyone making sure we all were safe and using the equipment correctly and for the best benefit.

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★ 5

Janet was a great instructor. A lot of variation in the workout keeping it challenging and fun!

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★ 1

I have never had such a difficulty canceling a membership . Poor communication through their management. Would NOT recommend club Pilates!

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★ 5

I have been going to club Pilates Durham for a few months now and it’s so amazing. Really welcoming and great instructors. I love Phoebes classes so much!

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★ 5

I absolutely love the Durham Club Pilates. Phoebe, is one of my favorite instructors. She is beautiful, always smiling, very knowledgeable about Pilates and gives an amazing class. I always feel better after each class with her. I love how we learn to breathe, stretch, work on the mat and reformer. Everyone should try Pilates and check out Club Pilates. You won’t be disappointed. Tracy 💕’s Pilates.

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★ 5

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★ 5

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★ 5

I loved Danielle’s energy and she gave perfect directions and walked me through my first class.

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★ 5

Great class!

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★ 5

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★ 5

Great class

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★ 5

Doretta is a great instructor. She is patient and always ensures that my technique is correct . Never miss a class😊

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★ 5

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★ 5

Lauren is an amazing instructor at Club Pilates. Her classes are challenging.and super creative.
I love my Pilates. It’s fun and effective.

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★ 5

I really enjoy this Club Pilates location. I’ve had a few classes with Doretta. I find the classes always challenging (in a good way) with variety.

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★ 5

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★ 5

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★ 5

Reformer flow 2 with Amy is unparallelled. But don't tell anyone because then i wont get off the waitlist ;)

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★ 5

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★ 5

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★ 5

I really enjoy Amy’s classes. I find them to be the perfect balance of challenging exercises and traditional Pilates. I always appreciate that Amy takes the time to explain the Pilates background or demonstrates without slowing the class down.

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★ 5

Club Pilates was fun. I loved the space. Everyone was very inviting. Colleen (our instructor for the class) made instructions clear and easy to follow. Colleen also has great energy. If it’s your first time, you’d feel comfortable taking a class with her.

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★ 5

Super fun, great knowledge and attention to detail! Amy knows her stuff!

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★ 5

Danielle is a great instructor I took my intro class with her and will definitely take her classes in the future

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★ 5

Danielle is wonderful. Her calming presence guides you through challenging but gentle classes. She is one of my favorite instructors.

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★ 5

Definitely enjoyed my intro session. I plan to return for more sessions.

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★ 5

Nice comprehensive class that was challenging and mixed it up quite a bit

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★ 5

Cat is a wonderful instructor. She makes sure her students are performing the exercises correctly and she doesn’t mind demonstrating. I have seen a change in my body since working with her.

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★ 5

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★ 5

Lauren is extremely helpful and attentive during class. She’s my favorite instructor so far. She takes the time to make sure she doesn’t complete the same routine week to week. She diversifies class every week and I appreciate her intentionality.

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★ 5

Love and enjoy every bit of this place

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★ 5

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★ 5

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★ 5

Janet is an amazing teacher!! Definitely worth it to take a class with her.

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★ 5

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★ 5

It was my first time trying Pilates and I enjoyed it. I’m in the process of moving so I need to understand the ability to transfer a membership.

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★ 5

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★ 5

Lauren is an amazing instructor! I always love her creativity and the challenging nature of her flows 🤗

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★ 5

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★ 5

I love the Durham club! It’s clean and everyone is always friendly. And, I exceptionally love fabulous Phoebe and her awesome workout combinations! She rocks!🫶🏼💪🏼

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★ 5

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★ 5

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★ 5

Love the variety in her classes.

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★ 5

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★ 5

I Love Club Pilates!! I love the variety of instructors which brings a great variety of movement and strength training. I’ve been a member for 6 months now and I can see a big difference in my strength, balance and body tone. I am a firm believer and now have a new addiction!!

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★ 5

Pilates class is better than a cup of coffee :) I enjoy going to early class to get my mind & body energized for the day! Phoebe is Awesome!!!

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★ 5

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★ 2

I signed up as soon as they opened and enjoyed being a member for the most part. My biggest complaint is that it is hard to book classes and classes do not roll over to the next month. Also, I moved out of town and did not realize my membership was still active. I paid over $900 during this time and went to one class- it was impossible to get the owner on the phone. Finally communicating via email, she acted like she did me a favor by allowing me to finally cancel my membership and not charge me for the month.

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★ 4

I really enjoy coming here now that I’ve figured out which classes and instructors are a good fit. Everyone is super nice and encouraging. The manager, Mindy, is so friendly and professional. My only complaint is how hard it is to get into a class. Most of them are full when you go into the app, and you have to sign up 2+ weeks in advance sometimes. I have a limited schedule with work, and I find it really challenging to find classes that I can go to. Also, class credits don’t rollover to the next month if you can’t use them all.

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★ 5

I have loved my experience here at Club Pilates so far! Extremely happy I decided to join!! All the workers are extremely patient with new members and make you feel welcome!!

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★ 5

Club Pilates Durham is awesome! Lots of space at the new location and great instructors and staff! Super fun classes for all levels of fitness and health! Great music during classes as well!

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★ 5

Instructors are patient, informative and make the classes fun! They also take the time to learn your name which I appreciate. Highly recommend this studio

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★ 5

So thrilled how large and beautiful the studio is. Our members are truly so friendly and encouraging, and the staff is so kind and caring. Proud to call this location my home away from home!

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