★ 1

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★ 5

nice gym .

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★ 5

Love finding great gyms while traveling for work! We'll be staying in this area from now on just so we can workout here-equipment is awesome and staff was so great!

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★ 5

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★ 1

I love the gym.. I don’t love that there’s no a/c. It’s been over a month in the middle of summer. They place a fan in front of the thermostat and it STILL reads 84 degrees. They sent a message saying there would be air 7/20. That came and went and no follow up, instead signs about customer appreciation. Looks like the customers want air.

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★ 3

This gym is entirely too hot please turn on the AC. I hear people mention the problem daily in the locker room. I walk into the gym in the early morning and get a rush of hot air as soon as I walk in. It’s unsettling sweating during warm up. I went and looked at the thermostat and it stated 81° F In the main room. It’s a great gym with great equipment and people, but it’s uncomfortable to workout in.

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★ 1

Wish I can give it no star . Let’s start by saying they tricked me into a contracted . I was clear I wanted only a year but for some reason I’m under a three year contract. Two they do not answer my phone calls nor voicemails . Three they make you pay way more than my actual payments. For instance they charge me $25 today and then I owe $30 in the next couple days . This gym only cares about money and is unjust . I did not sign for a three year contract employees are unhonest people.

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★ 2

The temperature of the gym is kept on 75 which I personally find it to warm to work out in. And today I found it to be dirty ..water bottles all over the floor. On a positive note the equipment is decent and staff is friendly.

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★ 5

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★ 5

Nice gym👍🏻, better than the other gym I went to to be honest!

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★ 5

Great workout options for everyone and you pick whatever time you want

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★ 4

I like the gym overall. It has everything you could need to get in shape. The equipment is good quality and they usually keep it on working order.

I do not understand why both preacher benches was moved out of the room with the dumbbells however. This makes no sense. Most of us like to use dumbbells on the preacher bench. I really wish that at least one of the preacher benches could be moved back to the right area.

Also, it’s January. No one has taken the initiative to change the clocks from daylight savings time.
I look up at the clock all the time and for a split second think that I am running late.

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★ 4

My only complaint is the tanning bed isn’t open because of “Covid.” But they don’t require masks in this gym so they clearly don’t feel like opening it. Please open it!!! Other than that amazing gym.

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★ 1

Will not let me cancel my membership. I have not been in north Carolina In two months. I called the gym, they say call the people, the people say call the gym. My payments are froze. I agreed to pay the 50$ fee and they want me to pay half my contract. Nope.

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★ 1

Update: I just saw the owners response and will see what they will do for the error. I will call tomorrow first thing. This post will be updated if resolved .

I moved out of state from NC to California and can't get someone to cancel my membership as I'm no longer near a golds gym and have not been for 5 months. I'll be getting all my money back from this gym and put a freeze on payment. This is insane on how they use a 3rd party vendor to cancel memberships and you can't get ahold of them. I've tried 5 times daily , then they had the nerve to say , "oh that will be 50$ to cancel when you call them it's in your contract". Ya your not only will you not get the 50$, but looks like you also have several other complaints on the same issue from other consumers .

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★ 5

The current manager Bryant and the staff they’ve recently hired are awesome. Super friendly and maintain the gym well. Everyone from the trainers to the custodial staff are great. Definitely the best Gold’s location I’ve been to.

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★ 1

Came to the gym to use my guest pass. Says staff hours are at 7am. 7:10 and still no staff. Can only get in with 24hr pass key……. Traveling through. And wanted to get a workout in. And this throws my whole day off. No one to answer the phone. No one to help.

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★ 1

Por que no hay opcion para ponerles 0 les pongo 1 estrella.
Los contratos son anuales, sin embargo hacen renovaciones automaticas sin previo aviso.

Esperas otro año y ahora que quiero cancelar que 2 meses mas anticipado. Encima me envian un email diciendo que hay una promocion que 3 meses al 50% para que vuelva a firmar.

He llamado 2 semanas a cancelar el contrato e ido personalmente y todo es negativo. Me envian a hacerlo en linea, varios dias despues me llaman a ofrecerme quedarme y me obligan a pagar 2 meses mas. En fin un robo descarado. Por favor a los que quieran escoger este gym, pienselo antes de hacerlo por que es casi imposible salirse.

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★ 5

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★ 5

I've been a member of gyms across the country for decades. I rate Gold's in Concord at the top of the list. The facility is immaculate, the equipment is absolutely second-to-none and the staff is friendly and attentive. I recommend Gold's/Concord to one & all!

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★ 5

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★ 5

Lovely crew at Golds Gym Harrisburg, the most accommodating, enthusiastic, and passionate team I have had the privilege of meeting!!

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★ 5

These people know how to help. If you don’t know how a machine works or if you are lifting the PROPER way to get the best benefit all you need to do is ask! Also the place is clean!

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★ 5

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★ 5

I have been recently traveling to this Golds Gym location as oppose to my local Golds in Harrisburg. Personally, I find the equipment to be better, and this location definitely takes pride in maintaining upstanding reputation. Communication is amazing, had the pleasure of speaking with Travis, Josh, & Jordan, whom which I highly recommend for
Any concerns or questions. They were very informative & friendly, Travis had amazing big energy & also trains at this location. Overall, A+ all the way around!

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★ 1

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★ 1

Looks like someone else is also have a similar issue. I have made multiple attempts to contact the gym. I have gotten no real answer on canceling a membership. They pawn you off on a secondary company that is impossible to get in touch with. Nearly 3 months of charges and no real answers or conclusion to get a cancelation of membership handled. It's honestly a joke at this point how difficult they make it to just cancel a membership. Its obvious they want to make it difficult. There is absolutely no reason it should be this take this long or be this much of a hassle. They are simply a for profit company that actually doesn't care to help you and handle concerns or it wouldn't cause this much frustration. There are numerous family owned gyms in the area worth giving your money to. Support them. For me to get to a point to leave a review like this is such a bummer but how difficult and the money that is still being charged I had to say something. This is a golds gym, management, and customer service issue. They need to take accountability for that and stop pretending that have things in place that avoid these issues.

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★ 5

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★ 5

Everything you need, plenty of room and space to get your workout in. Lots of free weights and machines.

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★ 5

Amazing experience

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★ 1

DO NOT USE THEM!!!! This company is a complete scam. I called to find out what I needed to cancel my membership on two separate occasions. Their front desk employees said I needed to speak to a specific manager but they were unavailable so to please call back. I got charged for another month. So immediately called again. I was then referred to some secondary company that stated I needed to give 30 day notice of cancellation. Since I finally got ahold of someone who could tell me how to cancel one day after my bank was charged, I will be charged for yet another month. With my membership ending one day after being charged.

DO NOT USE THEM!!!!

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★ 1

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★ 1

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★ 5

Great very clean. Everyone motivated

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★ 4

Great gym. It is 24/7 and is consistently clean. Although I do wish there were some more plates/clips for the machines/bars cause it feels like I have to go on a quest to find the weight I need.

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★ 5

I just joined this gym because fitness connection was not doing any justice. This staff is beyond friendly and helpful! I’ve never felt so welcomed in a gym before. The place was very clean and had nice equipment. They are very transparent oh and my favorite once your a member you have 24 hour access!!!!!! Love it so far!

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★ 5

A customer asked me what type of Heavy Equipment I use to install the trees I sell.
I told her,
"Just the heavy equipment dangling from my shoulders."
-courtesy of my 20 year membership at Gold's Gym Concord.
HIT IT HEAVY.
UNLEASH THE FURY.

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★ 5

I’ve been a member of the gym for quite awhile and just recently decided to really improve my health. I’m now using one of their fitness coaches and I’m so glad I found Demontez. I’m older but he really understands body mechanics and is very professional in helping me to achieve a new level of physical fitness.

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★ 4

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★ 5

Beautiful facility and I am proud to making these machines shine 😌
GGX and Spin room floors will be mopped every Monday 😁

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★ 1

Gold’s Gym (Concord/Copperfield location) required my husband to add our 13-year old to his gym membership when he signed him up for personal training sessions (which he pre-paid in full), pre-COVID. Gold’s, like most businesses, closed temporarily so we were unable to use any of the sessions and in the interim, we moved. My husband decided to cancel his membership since we moved. Not only did he have to call, then email and wait for a call back, but upon speaking with Kelli, Director of Customer Service, he was informed that he could cancel his membership, but our now 14-year old son’s membership could not be cancelled because it’s a 2-year contract and we did not move at least 25 miles away! In my opinion, he shouldn’t have been required to enter into a membership just to participate in personal training, offered at the gym, and charged and paid separately. We paid to get out of the contract. My advice, choose a place where you can avoid contracts, read AND question the fine print, and enjoy the great outdoors and home workouts if you can as we all try our best efforts to stay safe!

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★ 1

Ghetto trainers!

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★ 2

They don't have near the equipment other golds gyms have and there's a man that cleans the women's locker rooms during peak hours. And to make it worse he wears headphones so he can't tell when women have come in. The carolina Golds Gym franchise definitely doesn't give this location the respect it gives the others. Also, anytime it rains there's lots of leaks everywhere. Yet we still pay our annual maintenance fees. wish there

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★ 1

Was a member for 3 years, moved away a year ago and have cancelled my account a total of 4 times now yet this gym is still charging me every month. Finally had to file fraud complaints. Don’t trust them to follow through on anything, as reflected in their constantly broken equipment, and horrible service.

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★ 5

Well maintained gym friendly people and staff

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★ 5

The staff is wonderful, facility is really clean and equipment is excellent! GREAT gym!!!!

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★ 5

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★ 4

Solid gym, have been going for about 3 years now. Good equipment, lots of free weights. Only complaint I have is that the locker room emits a very unpleasant smell 99% of the time I'm in there, and it's been so for the whole 3 years I've been going. I understand it's a locker room but simple air fresheners would help.

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★ 5

Great gym, has pretty much all the equipment needed for fitness goals. The staff are very accommodating and friendly. The classes are also challenging in a good way. Very motivating atmosphere!

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★ 5

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★ 4

Large and clean but the people do not put weights away and personnel do not reinforce making patrons put weights away which is not fair to alot of people that are older or smaller women other than that very nice.

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★ 5

Amazing gym. The equipment is well maintained and the staff is highly attentive to member needs. More importantly, regardless of your physical goals, there is someone on staff who is extremely knowledgeable and supportive.

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★ 5

Excellent gym, great environment and AMAZING staff!! Highly recommend this club to anyone in the area looking for a gym!!

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★ 5

Staff and management are excellent! Great gym all around!

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★ 5

Great gym tons of equipment the staff and management are extremely friendly and the atmosphere is excellent. By far the best gym I have been to

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★ 5

Very nice and new equipment. Also a great variety of group fitness classes.

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★ 5

Absolute great experience at this concord location! Anytime I come in there from out of town the employees are attentive and very clean gym! Great staff and management

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★ 5

Great staff, amazing new equipment with a great atmosphere!!

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★ 5

Great, dedicated and friendly staff. Practically my second home. I love how much space and room there is too!!

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★ 5

The gym has made so many renovations. It is a great place to work out. There are many classes to choose from and the equipment is up to date.

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★ 5

Fun effective group classes! Quality and wide variety of weight machines, free weights and cardio equipment. Newly renovated too. Shower facilities and sauna are great.

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★ 5

The new manager has turned this gym around and has made it one of the best iron chapels to get a great pump..

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★ 5

Awesome gym. Great classes!

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★ 5

Great place to workout, new equipment, nice locker room, and they have tons of group classes for all fitness levels.

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★ 5

Top notch facility, clean gym and friendly staff. The GM - Kaveh is a very personable guy, He gets things done! If you have questions or concerns this is your guy!

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★ 1

i have agree with aaron. cancellation of your membership is ridiculous. I signed up for a year but after being harassed ever time i went to sign up for personal trainer, i stopped going after 2 months. I misplaced the paperwork and tried to cancel on the website which you can't! so I cancelled my card then i guess 3 months after my contract expired i started recieved harrassing phone calls not stop about paying for 3 months I never went!!! i promise to let everyone know not to go to golds. What a scam.

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★ 5

Great atmosphere, the gym is huge with lots of equipment. They offer group fitness classes with Les Mills programs too. There is something for every type of exerciser. From beginners to athletes. It’s motivsting to be there. The gym is clean has awesome staff members who are friendly and helpful.

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★ 1

The cancelation for this gym is crazy. I have gone to gold's for several years at different locations. The one in Harrisburg under a different franchise is amazing and work well with you. This gold gym ... You can't cancel at the gym or online l. You have to contact a third party to cancel. At that point y'all are just trying to make it as difficult as possible. Again love gold's and currently have a membership with the high point location. If your thinking of joining this one or any other location owned by the same owner. I strongly recommend if you are in this area go to the Harrisburg location. Do not go this this gym.

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★ 1

I only work out for one day next day I called to cancel the membership because I moved..so I check my credit and it says I owe $800!!! Like what in the world is this a big scam game that you guys can get away with .come on

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★ 1

The cancellation policy is impossible. I moved across the country and cannot cancel.

$50 cancellation fee plus 30 days notice if you move.
If you call to get the process going they can't help or even stop your membership from auto renewing.

Also, their "Free Month" for referals is misleading... It's an extra month AFTER you cancel your membership

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★ 5

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★ 4

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★ 5

THE Best gym in the area for the price hands down, Lots of equipment and plenty of room to work out to where you don't feel smothered while your getting a workout in. The staff there feel more like family then anything else. Stop in and see my man Mitch!! You will not regret it!!

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★ 5

Emily and Megan are awesome and I love the way they make shakes!!!

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★ 1

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★ 1

Member for 2+ years. Ended up moving and cancelled membership (or so I thought).
6 months later I got charged a “maintenance fee”. Owner was helpful but couldn’t get charged reversed due to “3rd party billing”.

Disputed it with bank and got refunded 100% within 2 days. That’s the way to go! Don’t even bother talking to Gold’s or ABC financial, they won’t do anything.

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★ 5

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★ 5

Great staff. Everyone is very helpful. The personal trainers are the best Motivators!!!

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★ 5

Love the new layout and new equipment that was added to the facility. Great faculty staff. extremely helpful and understanding.

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★ 5

amazing rebuilt facility, use to be all unbroken promises and now the new GM has turned that place around.

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★ 5

Extremely friendly and understanding staff.

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★ 5

Awesome shake. Great gym with new updates equipment. Extremely happy that I joined.

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★ 5

Just wanted to take the time to say hoe much I love working out here. It’s clean, the environment is awesome. The staff is so cool and friendly- big shout-out to Morgan for being so helpful! Best gym in the charlotte area hands down!

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★ 5

Best gym in Concord by far.

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★ 5

Great place to work out, the staff is great and the sauna is 👌🏼

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★ 2

Fees are ridiculous. And they make it almost impossible to cancel the contract agreement

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★ 5

Awesome place awesome faculty.

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★ 5

Great gym. Awesome people. Friendly staff. Amazing manager!

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★ 5

Friendly people, nice gym, great manager!

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★ 5

Awesome great staff

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★ 5

Up to date equipment and a very clean gym. Staff is very friendly!

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

Great trainers and environment.

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★ 5

So glad that Gold's Gym finally came to the Concord area! I've been a member for going on 2 years now and do not regret it!

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★ 5

Love coming to work out here when I visit town! Clean gym and the smoothie bar is great

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★ 5

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★ 5

Great gym with friendly staff.

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★ 5

OMG!!!! This is the best gym I've ever been associated with!! The customer service is nothing short of AWESOME. Cliff Reid is so energetic and his team is the best!!! I suggest anyone that is looking for a gym do not skip out on this opportunity to make YOUR life better!!!!

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★ 5

Great gym,great atmosphere,great people!!!

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★ 5

Really great gym love the atmosphere👍

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★ 5

I've been a member since Club Fitness owned the facility, this is the best the gym has ever looked, I always feel like part of the family!

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★ 5

The absolute best gym in the Charlotte/Concord area. Very friendly knowledgeable staff!

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★ 5

I love the classes and the staff!! S/o to Rhonda Amanda and Taqwanda !

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★ 5

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★ 5

This gym is awesome! Totoal transformation of what it used to be

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★ 5

Gold's of Concord is a great place to workout. Within the last 6 months they've renovated the entire interior as well as upgrading more than half of their equipment to brand new. With membership here you can also workout at the Golds in Harrisburg which is perfect for me to where I can workout at whichever gym is closest to my job site for that day

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★ 5

Awesome gym! Great new equipment, plenty of free weights, and a nice functional training room!!

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★ 5

This gym has been in the dumps for a while. However, I have say that recently with the new hires and Cliff coming back as management, the gym has really turned around. The new equipment is being kept in really good condition and repairs are fast. Cleanliness has risen as well. The front desk staff and sales are very polite and are on the same page. Emily Shepard has really helped out in recovering lost clients, Emily has ensured that complaints and concerns are addressed quickly and a resolution is found. I look forward to my workouts there.

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★ 5

I love this place I make so many gains wonderful people met all kinds of great friends!!!!

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★ 5

I have been going to this gym for a couple of years now and I am impressed with all of the new renovations. The staff is awesome and I enjoy coming in everyday.

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★ 5

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★ 5

Great equipment for all your gym needs. Friendly and helpful staff. Just visiting but I will always come here when I’m in town. Great gym

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★ 5

Gold's gym Concord is the best! Recommend this place to anyone!

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★ 5

The atmosphere of this gym is great! When you come here you're treated like family. Friendly staff, clean and up to date equipment , exciting classes and an overall experience that will have you not skipping leg day!!!!

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★ 5

Ive been going to golds gym concord for a little over a year now and its been great.Very nice staff and great atmosphere and nice equipment and very clean and never overly crowded.

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★ 5

Awesome gym great atmosphere.

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★ 3

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★ 1

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★ 4

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★ 3

The gym is absolutely beautiful! Turf, tires, and all the equipment you could ever want. I only have 2 gripes, the Olympic lift station is way too small, and why are they waiting until 10am to open on sundays? For 35$ per month I shouldnt have to wait until 10am to workout. Overall I love it here though

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★ 1

If I could give "0" stars I would!

I'm having the same issue as Michael. I was a member with club fitness. I was grandfathered in with gold's when they bought club fitness out. The facility was less than nice but okay for the $10 I paid a month.

I moved an hour away and tried to cancel via phone. The person told me that I'd have to speak with the manager. The manager told me I had to cancel in person. So, I drove two hours (construction traffic) to cancel my $10 membership to be given an email address to then cancel it. No manager would speak to me and nobody would give me the owner/ regional managers contact info. After I emailed them I got a auto reply message stating that I couldn't cancel my $10 membership via email. I had to cancel in person or via stamped letter with a hand written note that had all of my updated information on it. I got a new card from my bank (because mine had been compromised) and they're still charging me $10 a month for a membership I haven't used in nearly a year.

Someone please help!! I never had an issue with club fitness. I even spoke with a corporate store manager and he said that I could cancel a corporate member any time via email or in person.

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★ 1

Do not get a membership! It is an okay setting, but not better than LA fitness. Plus a hefty price with annual fees.

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★ 1

Do yourself a favor and do not sign up for this gym, hands down this is the least helpful staff of any gym I have ever been too.

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★ 4

Roomy and generally well equipped. Cleaning staff on perpetual duty, keeps the place fresh and tidy. They could use more cable accessories and barbell collars, but otherwise very positive!

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★ 3

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★ 1

I don't even know where to start with all the things that are wrong with this place! The place smells like mildew, construction going on the entire year, no towels available, poor customer service, dirty restroom/lockers, and showers unavailable in the middle of workout having to go back to work all sweaty... it's unacceptable :/

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★ 1

This gym is the worst when it comes to customer service! The manager there by the name of Sam closed my account because I moved out of state, the owner of the gym decides that she does not like that and charges my account anyway. Regardless of the paperwork that I received stating that my account was closed with a zero balance and I owed them nothing! They never call you back and they definitely run a dishonest business!!!

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★ 1

This gym is straight trash. I joined her november 2015 based off of my experience at the harrisburg location. This gym promised they would be remodled and running like their other locations. The lady also asked to sign me up for 2 years and i declined, well they did it anyway. This gym hasnt been remodled STILL aside from very minor things, managers never work and apparently they are the only ones who can do anything. This gym is not worth the absolutely rediculous monthly cost.

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★ 1

I am extremely disappointed with this Gold's gym location. At sign-up, many of the fees were not discussed with me until I was basically signing the contract. I spent about $100 more than I expected to that day. Also at sign-up, renovations were promised to start within a month, and 6 months later, I have seen no changes. A lot of the machines are broken somehow; many of the bikes have no pedal straps or the seat cannot be adjusted, treadmills are wobbly and there is actually a weird moldy substance in one of the treadmills cup holders. I am paying for a top-of-the-line gym, and have not received it. I started going to the Harrisburg location, which is a completely different story, but it is an additional 30 min drive from my house (which defeats the purpose). Now, 6 months after the start of my contract, I could not feel more trapped or disappointed. I do not recommend.

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★ 1

When you call here and Miguel answers, ask to speak with someone else.. dude is worthless.

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★ 1

Gyms is great. Unimpressed with staff members and the hours are not ideal. Staff is very un-informed and does not care much about details. Will tell you anything to get you off the phone or to sign up for a service. 5/23/2016 I do not recommend trusting the staff. As with Don, the previous reviewer, they have promised updates and changes for months and only a seat cover has been replaced.

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★ 5

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★ 2

Need new equipment and wifi, but they people at the desk are very friendly

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★ 5

I've been working out here for 2 years now. Everyone has always been so nice. I'm super excited to see what Golds is going to do with the place! ❤️

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★ 5

Alyssa and Sam are AWESOME :-)

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★ 1

The lady at front desk is great and friendly at 5am, but the gym is not what promised when gold took over. They went up on my rate saying it was because it was going to be a better gym with lots of up grades to building and equipment. Nothing has Ben done and the equipment is broke and takes forever to get repaired. I do not recommend this gym and of changes are not done some I will stop my contract and go to platform gym.

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★ 4

Great staff! This gym is very open with more than enough equipment and free weights without feeling cramped and crowded.

I've been a member here at this facility through different ownerships since it opened - the current group is, by far, the best staff that's been here.

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★ 1

Friendly staff. Gym is usually dirty. Equipment constantly breaking down. Waiting over 6 months for Gold's Gym updates. No changes.

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★ 5

Friendly staff and nice atmosphere. They have everything I need to get a good workout. I'm excited for the upgrades and renovations to begin.

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★ 4

I love this gym! Great staff and members!

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★ 5

Good workout experience. Rebecca is a champion.

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★ 5

Great place to workout, good location, friendly people.
Rebecca's on top of it 😉

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★ 3

Friendly staff but zero promised improvements

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★ 4

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★ 3

been there for 4 years now started with club fitness signed a deal with stan the manager there that paid for first 2 years at $29 a month for me and my wife and then next three years were free. well when gold bought them they didn't honor it. I September last year when gold moved in they said a bunch of big changes and haven't done anything. it doesn't effect me I am mainly there for weights so I don't need a fitness center just a gym. then my wife only does cardio and when they took the tv out of the loop, when it was time for he to renew she said not till those are fixed. I don't mind the gym the way it is, but don't make promised you don't keep.

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★ 5

This is one of the best gyms around! Great selection of equipment and the staff is great!! Renovations should be starting soon to transition to golds gym!

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★ 5

Great gym!

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★ 5

Great place to workout and friendly staff. Helped me when my car died a few times. Still waiting for the renovations to be started but everything else is excellent

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★ 3

Would rate higher just because staff is great but the equipment is old and member abusing equipment. Also promises of renovations then one thing done (cameras) then nothing for weeks and paying higher price for same gym and same equipment. Staff is amazing but deserve raise or something because many great employees leave because they cant support themselves with the pay they recieve.

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★ 5

Clean, tons of equipment and classes to choose from, AWESOME staff, very open so your not on top of people. Favorite gym in the area hands down!!!!!!! 💪💪💪😎😎😎👏👏👏

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★ 5

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★ 5

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★ 1

Old equipment, smelly locker rooms, terrible customer service. It's like they don't even care since they're getting bought out by Gold's and they're raising the rates to $50+ month with a contract. I can't get my membership cancelled unless I MAIL A CERTIFIED LETTER to some random place in UTAH! SCAM!

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★ 1

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★ 5

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★ 4

My only complaint is that the music is awful. But that's what headphones are for. All the fecilities are good and the equipment is great.

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★ 1

This fitness center's billing department is operated under National Fitness.... they are nothing but con artists. They will tell there is nothing they can do and will send you jumping through hoops to get any billing related issues worked out. Please do not be their next financial victim.

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★ 1

Poor customer service, filthy equipment and bathrooms. Air conditioner was broken for over a month.
Horrible, horrible horrible

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★ 5

I travel often and have been to several gyms. I love this gym and it's equipment. Nice variety and selection.

Source: Google

★ 5

Me and my wife have been signed up for about a month now and we love it. The people are nice. People that complain about contracts thats your own fault for not reading the print and just signing away. Its hard to find a place as nice as this that has classes to attend, great equipment, bathrooms in great shape, and a really good theater room as well. What more can you ask for.

Source: Google

★ 2

Source: Google