★ 1

Updated. I stayed a member of Golds about a year too long believing the word of the various managers who came and went who lied to members they were going to reopen the pool and stay open 24 hours plus it was cheap bc of Mission discount and close. Owner Matt Heald is committed to spending the least he can and squeezing new members with bimonthly charges. They charge the equivalent of $6 for no reason but call it an improvement fee bc why not? I found working out in 80 degrees unmanageable. The instructors Mike and Cynthia were great. Let me contrast this place with the Y. The staff is friendly, the broken machines get fixed in days not half way fixes after months. It is clean, it doesn’t smell of mold, the staff say hello, they don’t charge nonsense fees, no contracts, they don’t make it difficult to leave, they answer the phones vs having a full mailbox and impossible to contact by phone, they don’t hide behind a 3rd party app, staff isn’t a singular person hiding in the back staring at a phone, the pool and jacuzzi work. The walls vents and ceilings aren’t covered in sheets of dust and black mold. I feel mentally and physically healthier for the decision to leave this trash fire behind. It’s not real complicated. Care. For all you poor people expecting the staff help you discontinue your membership, they won’t. You have to do it through their app. They will email you when they receive your request make a copy of it, in case you need the evidence.

Source: Google

★ 1

Wish I could put 0 stars honestly. These people will charge your card months and months after cancellation and then not even attempt for a resolution.

Absolutely horrible experience here. Not to mention they have faulty equipment, unkept promises on additions and maintenance, and countless other reasons to choose literally any other gym. Used to be a huge fan of Golds but it has clearly taken the greedy corporate route of gouging once loyal customers.

DO NOT GET A MEMBERSHIP HERE UNLESS YOU WANT TO MAKE MONTHLY DONATIONS TO GOLDS FOR MONTHS AFTER CANCELLATION!!!

UPDATE:

Owner says to contact home gym to resolve this, and I do have record of paying that cancellation. However, Scott has refused to reach out to me to get this handled. I keep being told by the front desk associate “ I will shoot him a text to call you” or get sent straight to voicemail every single time.
Y’all have my contact info, you know who I am. Give me a call to resolve this please and thank you.

Source: Google

★ 1

I did a seasonal membership with them for two months because I was from out of town. Worst mistake of MY LIFE ‼️It was a lot of hidden cost and I ended up paying 3 times the amt of what was originally agreed on . Several meetings and letters and 6 months later and they are still billing my card . DO NOT MAKE THE MISTAKE OF GIVING THESE PEOPLE YOUR CARDS . Fraudulent business practices and no one will help you to resolve these issues. Lot of empty promises. Extremely disappointed in the regional manager there . He told me that he took care of the problem but he never did. I am now back home to my original State and he refuses to return my calls. They are still trying to bill me and I am not even in that state anymore.

Source: Google

★ 1

Lies lies and more lies. They will lie…. Have you sign a contract for 12 months and switch it to 24 months. Best part not even in the correct persons name.

Source: Google

★ 1

They will straight up, falsify your signature and add months to your contract. Go somewhere else do not sign up with golds gym. They will lie out of their teeth.

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★ 1

DO NOT GET A GOLDS MEMBERSHIP!

I’ve never dealt with a more unprofessional and disorganized gym than Gold’s. I moved out of North Carolina over a year ago and canceled my membership in person at the front desk. They told me everything was taken care of and I didn’t need to do anything else.

Six months later, I realized they were still charging me. I contacted management, paid the extra charges just to put the situation behind me, and was explicitly told by the manager at the time “Dustin” that my membership was canceled and billing would stop.

Fast forward to now—10 months later—and I get notified that they’ve sent “unpaid charges” to a collections agency. For an account I was told multiple times was canceled.

This company either has zero internal communication or intentionally squeezes money out of former members. Either way, it’s unacceptable. If you value transparency, honesty, or basic competence, go anywhere else.

Source: Google

★ 4

Awesome place,need some improvements but great

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★ 5

Gold’sFit & Gold’sBurn classes have been a game changer in my fitness routine. Chris Farmer and Adam Bennett are awesome coaches who are always there to push us to be our best! I don’t know what I’d do without these classes and coaches!

Source: Google

★ 5

I have had some issues with this gym especially for the monthly price and was very frustrated and wanted to cancel my membership. I was very impressed by the general manager Scott Worley. After I emailed all of my complaints and frustrations Scott personally reached out the next day by phone to apologize and explain the reason behind some of my frustrations. He was very professional and understanding. I am beyond impressed with his customer service. That type of service makes it worth staying at a gym knowing your complaints will be heard and fixed.

Source: Google

★ 5

Nice gym.sauna works and three Lane Pool works

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★ 5

Extremely clean men's bathrooms which is always a gamble at a gym!
Weights are great!
Machines are great!

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★ 2

First and foremost like everyone else I want to say the staff is amazing! Literally the only reason as to why I gave it two stars.

Now for the negative. The gym seems wildly neglected. As of today there are ten TVs not working, plates in so much disarray it’s dangerous, and just everything seems run down. It is infuriating that more and more equipment gets crammed in while taking perfectly fine equipment away. There are pieces missing off of the bench press which then causes people to have to put plates where they do not belong. The pool “opening soon” seems almost like a scam. It’s just sitting in there running while we pay for it but no progress. As someone who has almost ten years of management experience that boils down to leadership and not employee issues. The only reason that keeps me at this gym is because of the lack of any other ones. The state of the gym reflects the attitude of the management/ownership and should be immediately corrected. Long time regulars such as myself have almost reached the limit of the acceptance of this absolutely neglect of a business.

Source: Google

★ 5

As a complete beginner to the gym and strength training, the orientation session with their PT Jimmy was great for me. He showed me good form, gave me a rundown of the machines and equipment, and really made me feel comfortable.

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★ 4

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★ 2

On the plus side: Lots of equipment to choose from, bright and open.

On the negative side: They screwed me for an extra month of dues when I went to cancel. I canceled exactly 30 days before my next billing period but still are charging me for an extra month - so basically paying for two months after wanting to cancel. I requested an exception from the manager Scot but was ghosted. They don’t give a shit about you. Twice a year they also charge you for an extra month and call it a gym improvement fee. This is bullshit. For instance in July I was charged $70 total. Additionally, it is very common for there to be no cleaner or paper towels at a any given station, when TVs break they don’t bother fixing or replacing, there is often no soap in the locker rooms to wash hands, and they often have plumbing problems. There’s little excuse for these things if the gym were run well by people who really care.

Source: Google

★ 5

My review highlights a positive experience with Jimi and Sean, whose guidance on equipment use and building a muscle routine was incredibly helpful and demonstrated their expertise. As a senior citizen eager to improve my muscle mass, I truly appreciated their support and personalized advice, which has left me feeling optimistic about ongoing assistance. This experience reflects the staff at Gold's Gym as knowledgeable and dedicated to excellent customer service, making my fitness journey more encouraging and enjoyable. Thank you both!

Source: Google

★ 2

Franchises took over 3 Asheville outlets from corporate; they immediately closed one. New owner promised future 24-hour gym. What they DIDN'T say was that they were going to cut weekend hours in half. If you wished to use the gym outside the shortened hours, you'd have to pay extra. A rip-off. Also, the internet/wifi connection rarely works. When you mention it to attendants, they most often shrug and agree with you that it's unreliable. Another bad sign is that staff turnover is amazingly high; you rarely see the same person twice.
I DO NOT recommend this club.

Source: Google

★ 5

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★ 5

Perfect

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★ 1

This evening, on July 12, 2025, around 10:00 PM at Gold’s Gym, it seems that the air conditioning is turned off. It’s extremely hot inside the gym, making it impossible to work out, and in my opinion, this is dangerous for health, especially for the heart. Such conditions can lead to serious consequences.

I request that this issue be resolved urgently and that a normal temperature be maintained in the gym.

Source: Google

★ 2

Not just dirty but unsanitary. I will say the staff are pretty awesome.

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★ 1

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★ 4

Good mix of Classes.

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★ 1

DONT BUY THIS MEMBERSHIP — First off, their pricing and cancellation system is borderline predatory. I’m relocating and tried to cancel my membership — they require a 30-day notice plus charge a $50 cancellation fee. That’s ridiculous, especially when I’m not even going to be in the area anymore.

On top of that, the gym is rarely clean, and equipment is constantly broken with no urgency to fix it. It honestly feels like they’re more focused on squeezing money out of members than maintaining the place.

And let’s talk about the pool. It’s been shut down since COVID and they’ve been claiming for two years that it’s reopening “soon.” Still nothing. No timeline, no progress — just empty promises.

If you’re thinking of joining, don’t get fooled by the brand name. There are better, cleaner, more honest gyms out there.

Source: Google

★ 2

I was a member here for several years. The gym itself was great and the staff back then, including Jeff and Kurt, were phenomenal. Then, new management came in, raised fees, and promised upgrades including new equipment and a working hot tub/pool, towel service, among other improvements. Months went by and nothing happened — this was even before Helene. Staff were mistreated and many left.

Now, after more than a year without a membership, I returned for a day pass only to find that many of the “improvements” promised to members still haven’t happened. The pool was initially supposed to reopen in February 2024, which was later pushed to June 2024. In 2024, members were charged two separate $35 enhancement fees to “make this into the best equipped facility in town” with these promised upgrades, yet very little has actually changed. Outside of a few new machines, basic upkeep has been neglected — there’s still a broken TV screen near the squat racks that’s been sitting there for at least a year.

Save yourself the frustration. Look for a gym that invests in its facilities, treats staff properly, and follows through on its commitments.

Source: Google

★ 5

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★ 2

I wanted to leave a review after finding out about the new pricing scam that this gym is doing. I want to be clear though this not the fault of the day to day gym staff (who are actually great people from the front desk/trainers to the manager). This is directed at the new owners who bought Asheville’s gold gyms from corporate Golds. When I first joined it was at the old Hendo location. I signed up for a flat $35/month with no contract. It was a good deal. Now, new members need to be aware they are paying double that of old members. Talked to a new member recently who told me they were paying $70/month that’s split as bi-monthly payments. So just know they can absolutely afford the cheaper payments because all the long time members payments haven’t changed. You’re not getting anything extra either, you get the same access I do.

My other complaint is of some members. I’m not sure if Covid is the culprit, but etiquette at this gym has gone out the window. It’s a minority of people but it’s becoming a massive pain to get stuff done as weights aren’t put back in their proper place (mixing weights, leaning 45s on the rack rather than just rack it etc) and not wiping down after they’re done. I spend as much time organizing weights as I do lifting, and it’s not the staff’s job to be your mom. Like I said it’s a minority of people right now but it’s a growing problem and it’s all age groups. I wish the management here would enforce cleanliness standards more but I doubt it will happen

Source: Google

★ 1

Having to pay extra for 24 hour access at 4:00 on a Saturday is not acceptable.

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★ 5

CPT Anthony was awesome. Really knowledgeable about helping me again understanding on the low back and gave me exercises to strengthen and help with the nerve pain I have.

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★ 5

Had an excellent complimentary session with a trainer named Anthony. He was very knowledgeable and informative in the workouts needed for a busy schedule.

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★ 5

Nice

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★ 5

I'm a member.

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★ 1

After going to this gym for around 10 years, let me share some experiences with you.
First when new management took over, everyone was excited to see a transformation. Instead we got a PACKED gym (thanks to the south side closing down). “New equipment” Pft, that was stuff pulled from another location.
MANAGMENT, I got very mixed reviews about the past GM that many are speaking on. It seems to me most of the MEN in the gym liked the past GM (Mia). However any experience I had with her was not positive at all. All members got an email stating that there would be no overnight parking or they would be towed. When asked about the RV with a generator that was parked there basically all morning and evening her response was snarky. She replied “what RV? They must not be here when I come in, I have no clue what RV you mean.” Another time I let her know the paper towels were out in a lot of the dispensers on the floor, her reply….”I know they aren’t out, I just filled them all”. Lastly…..I reported a machine that was broken, she came over, moved the weight to none, said “look it’s working fine”. I replied when weight is on it, it’s almost catching or something. Also made a comment about the air and it being so hot, who did I talk to about that? She said me, it’s me, I’m the GM here. Which I replied, so it’s not ran by corporate? She said I’m the GM! I said everyone has a boss, she marched off. Very unprofessional to say the least.

Source: Google

★ 1

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★ 2

Appears to be very poorly run. Used to be great! unfortunately since September when the new owners took over repairs, sit for waiting for a long time multiple promises of the Internet and Wi-Fi go on fulfilled one is closing putting most of the emphasis on Oakley had present well over 90% of the cardio equipment is in use and it’s only going to get worse and hell it’s not even 4 o’clock yet I have no idea what the new owners are doing. I’ve discussed with them I was told things would be getting better. Unfortunately, that’s not the case I would love to be able to speak with a couple of the owners not the gentleman who called me last time primarily because what he said, has gone undone , even the staff here and are far from enthusiastic about the way things are being run including their being kept in the dark guys. I worked in emergency medicine if I performed like this, I wouldn’t be around long I’d really love to provide but I’m not trying to be nasty. I’m just sharing observations. Things need to be done. They’re not being done this needs to change or else frankly you’re gonna kill the place .

Source: Google

★ 1

so since you guys are getting rid of all the amenities such as towel service pool jacuzzi you don't list the sauna anymore so I can only imagine that's gone your listing your core machines and weights as 3 of the 7 amenities

Source: Google

★ 1

Sauna still broken::update. it is fixed but since being fixed the floor has not been mopped. It is starting to smell. Just human sweat on the floor. Shouldn’t someone mop in here.

Source: Google

★ 5

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★ 1

AVOID AT ALL COSTS!!! Without a doubt, this is the most unprofessional, frustrating, and disappointing gym in the Asheville area. I signed up several months before Hurricane Helene, and then the gym closed down. To make matters worse, they continued charging me. Despite multiple attempts to cancel my membership, I received no response.

Fast forward to April 2025, and I receive an alarming notice from a collections agency hired by the gym, threatening to ruin my credit score and take legal action unless I paid over $550 immediately. Initially, I thought it was a scam, but after calling the gym, they confirmed that it was indeed their doing.

It's truly appalling and unacceptable. To this day, I have still never received correspondence back from any level of management.

Since the YMCA reopened after the hurricane, my experience there has been the complete opposite—professional, caring, and supportive. I strongly encourage anyone to look elsewhere, as this gym is a complete disappointment.

Source: Google

★ 2

The group exercise classes here are limited and seem to focus on silver sneakers. This does not feel like a traditional Gold’s Gym anymore since it’s been bought out by another company. I have asked management to address this to which there has been no response. After hurricane Helene, one of the improvements they made was to re-stain the sauna which smelled horrible for weeks and limited time where members could come in and relax. That said Caitlin, Laura, Joy, Deborah and Jeanne are all amazing instructors!!!! Caitlin and Laura went above and beyond and taught on NEW YEARS DAY which historically had been a big class workout day at Golds Gym but management didn’t ask anyone to teach. Years and years Golds have had extra long and challenging workouts to start out the new year and this gym didn’t have one thing on the schedule. Same happened around the holidays to which I expressed my concern but sadly no change to the schedule. THANK YOU TO LAURA AND CAITLIN FOR TEACHING AN AWESOME HIGH ENERGY CLASS. 5 stars to instructors!

Source: Google

★ 1

Dirty, unkept … machines down for weeks & months. And you try to cancel and it’s a nightmare! Absolutely zero respect for the customer.

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★ 5

Great staff and machine selection. Not enough mirrors. People like to see themselves as they progress.

Source: Google

★ 1

*I left this review 4 months ago and i have edited it to include new information*
"We were promised a 24 hour gym
months ago. Instead of that....we have a gym that is closed at 3pm on a Saturday and Sunday? Where is that 24 hour schedule Golds?"
So after months of promising a 24 hour gym, they finally delivered. And then today I get an email saying that existing members have to pay an additional fee in order to get 24 hour access....interesting that this was never discussed previously when golds promised existing members 24 hour access. This email also informed me that they are shortening the general access hours
Monday-Friday 6AM-9 PM
Saturday-Sunday 9-3 pm
This is a breach of contract. I never would have agreed to pay what I pay monthly to go to this gym with such limited hours availability

Source: Google

★ 5

Not sure where my previous review went but Katie is the best employee Gold’s has ever had. Very knowledgeable about weight training & the products they sell. She deserves a raise & a promotion.

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★ 5

Had a couple questions the other day at the gym, and katie who i chatted with was fantastic!

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★ 5

Dustin is great! Showed me some helpful supplements! Always a pleasure seeing him at the front!

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★ 5

Dustin was a huge help today!

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★ 5

Great gym, lots of space and always improving. Dustin is a friendly face to see when we come in.

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★ 5

Dustin is an awesome worker here at golds gym he always greets us with a smile and he hooked us up with some great products

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★ 5

Great pre

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★ 5

Dustin at my gym has been a fantastic resource for supplement advice. His deep understanding and personalized recommendations have greatly benefited my fitness journey. He’s always friendly and genuinely interested in helping! I highly recommend!

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★ 5

Hey, Dustin help me out with today. Thank you

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★ 5

Dustin was the man and helped me have a wonderful experience.

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★ 5

Dustin was awesome!

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★ 5

Dustin is a legend. Hooked me up with some pre workout. 10/10 recommend golds Oakley

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★ 5

Great place to lift and do some cardio.

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★ 5

Great equipment and thanks Dustin

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★ 5

Great gym

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★ 5

Dustin was really helpful in educating and providing me with the right supplements

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★ 5

Amazing staff, gave me a deal for the protein powder. Dustin always helping me out and welcoming!

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★ 5

Excellent and professional staff. Dustin Parker helped me pick out some protein and gave me 15% off as well for my first time.

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★ 5

Dustin is a great help when getting acquainted with the gym.

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★ 1

They decided to screw over long time customers by further limiting hours and trying to scam them into paying $10 more a month for 24 hr access after promising it to it's customers for over a year.

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★ 1

36$ a month. in return I get limited hours to the gym and access to 45% of the gym. got it.

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★ 5

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★ 1

This is unacceptable! Nails sticking out in the open.. I’m glad I looked before sitting down.

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★ 5

It is a really great space with a lot of equipment.

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★ 1

This franchise uses a third party billing system called peak payment solutions to extract money from their members. Even if you are not under any sort of contract or commitment they will not allow you to cancel your membership directly. You are instead instructed to address it with the billing company. This makes it next to impossible to cancel the membership, so your only course of action is to simply stop paying them. Then Peak payment solutions will immediately start charging you late fees and will start threatening collections and calling relentlessly within a week of a missed payment. It is illegal to try to extort payment out of people, who are under zero contractual commitment to pay you, by threatening collection.

Source: Google

★ 2

Too costly, stood at counter fer several minutes while only help was on phone. I was looking around for a price sheet when a young man came in and was promptly waited on by young lady that had been on phone. I finally got waited on by asking another person who walked up. Very poor service.

Source: Google

★ 1

Nice enough people and it's a nice gym but if you move and need to cancel your contract I hope you have a lot of time and money to devote to the process. I've been trying to cancel my contract for 7 months and they still keep charging me every month as well as hitting me with an "enhancement fee" which I apparently agreed to pay every July but the changed the agreement to every January (even though I didn't agree to that). Supposedly they will be ending my contract that I asked to cancel last summer this February. Really great experience getting surprise charges to my bank account when I'm trying to cover a rent check....smh

Source: Google

★ 1

They lost me when they went to maintenance fee. Never agreed to that on my contract with them. I was blindsided. I've used Golds in different cities I've lived in and BILLING was an issue with ALL of them.

Source: Google

★ 1

prices went up and are coming out twice a month post devastating hurricane.
the new owners should be ashamed of exploiting the vulnerable people of the Asheville area, for reference,
the franchise in Arcadia, CA is 14.99 a month, why is Oakley Golds gym almost 3 times the amount for a gym that is 1)over crowded and 2) not fully functional? some of us only cancelled our original membership because Golds Closed, and we had no running water or electricity… why are you choosing to capitalize instead of treating your members like humans?

Source: Google

★ 5

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★ 1

I recently joined this gym about two weeks ago, and it was an incredible experience at first, but I recently had a very disheartening experience that inspired me to take action and be the change I wish to see. I was subjected to homophobic slurs and harassment by a group of members at this gym, but I stood up for myself and reported the incident to the staff, refusing to let hate win. Although I was told that unfortunately there’s nothing they can do about it, I believe that we all have the power to create positive change and make a difference in our communities. They claim to be "inclusive" on their website, but I did not get any sense of inclusivity whatsoever, and it’s up to us to hold them accountable and ensure that everyone feels welcome, included, and empowered to be their best selves. No one should ever feel uncomfortable or threatened in a place where we’re all striving to grow and become better versions of ourselves.

Source: Google

★ 2

This facility has been in decline for a while now. It has reached the point that when you use any cardio equipment it’s a 50/50 chance of it being broken but unmarked despite the staff having been informed multiple times. Many cable machines and weight machines are in need of new foam or cushions. And if you like to bench press be cautious as many of the benches are missing hardware and are unstable. I’ve been a long time golds member and was with Rush Fitness before Golds bought them out. It’s really sad to see the downfall of Golds in this area.

Source: Google

★ 1

Overcrowded since south gold's gym has been closed. Going switch to anytime fitness in south asheville
Updated Dec, 8 2024 :

I was surprised to notice that the lighting in the gym has gotten worse, look at these lamps in the locker room, they don’t work and there isn’t even a switch anymore. Look at the photos, you can see that the switch was simply removed. I took these photos a couple of days ago and you can see that the TVs don’t work, there are simply no paper towels at all, I went around several places and there were no paper towels anywhere, it was Saturday. The pool still isn’t open, although they promised that it should have been open a long time ago. To be honest, I’m shocked by the management of this gym because I can’t believe that the gym is getting worse and worse every week. Look at the trainers who work in the gym, they themselves don’t understand anything, how can they teach other people? After all, you can see the obvious mistakes that the trainers make and their disregard for clients, they don’t even show by their own example how to work out on the machine, I’ve personally seen it. To be honest, guys, I don’t know what’s holding me back from going to this gym until now.

I forgot to say one more thing, the gym has reduced its opening hours, it's just unbelievable how this can be done, although they previously promised that it would be open 24 hours a day

Source: Google

★ 1

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★ 2

I had rated it a 5 but now my membership is cancelled because of all the added fees and no pool, no 24 hours, bleh. Machines constantly broken and there's only 1 of each so what is the point? It was overcrowded all of the time which made my pre planned workouts undoable. Switched to Planet Fitness and I'm 100% satisfied!

Source: Google

★ 1

Absolutely the worst gym and staff around. One month after I signed up my location closed. I asked to cancel my membership and they refused telling me there were two other locations in town. Even though they posted the attached picture and told me when I signed up I could cancel anytime. I then recently lost everything in Helene and had to move to Michigan. I again asked to cancel my contract and they are refusing. This place is a bunch of con artists. Never sign up for a membership here. Avoid any of their locations at all costs.

Source: Google

★ 5

Love this Gym and Mia is such a wonderful manager!

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★ 1

Truly disappointing customer service, when coming in to use the sauna with my mother who used her first free day pass as a new member, only to go sit in a barely warm sauna for almost 30 minutes without breaking a sweat, annoyed and concerned we told the Mia at front desk, who then informed us that it was off. There was no sign, no indication that it was off, we had also been sitting in the sauna with other confused members. Mia said this was not her fault and there was nothing she could do because they had notified members through the app. Which I had signed up for moments before and had no way of knowing. When I asked if my Mother’s Day pass could be used another day, she said no. Because we had “been notified through the app”
After trying to reason with her and explain that there’s no way we could have known that and since we had only been there for less than a half hour and were unable to use the amenities we believed we were going to use, that it should be perfectly reasonable for her to be able to use her day pass another day. According to Mia this was impossible and she could only offer a slight discount. With this being my mother’s first experience at the gym, this is extremely poor customer service and care, and with no signage or ANY other indication that the sauna was not working. A waste of our time and resources at a time in our city where so many of us are struggling and already in hardship. Such attitudes and poor management, poor service are extremely disappointing. Mia had a poor attitude from the very start of our visit when trying to sign in she was short and snappy with correcting me on the specifics of my membership. The man at the front desk was kind and explained things in a respectful manner, Mia however was rude and difficult to deal with. I do not recommend this location, not only are they charging members for a pool they don’t have open yet, they are severely over crowded and have poor attitudes to top it off.

Source: Google

★ 1

Called earlier this year to cancel as I have never used this gym at all having been a member for a few months. Paid what I thought was my final payment, and yet to this day I am still being billed. Customer service is not satisfactory at all, I would not recommend based on that simple interaction. Incompetent.

Source: Google

★ 1

This place has become so much worse over the past year or so. It's less clean than it used to be, machines are broken all the time, and it's insanely packed at all times. It also feels hotter than it used to? Not sure if they just stopped using AC, or if the fans broke. They've been promising a pool for ages and nothing has happened, and they still charge an exorbitant amount every few months on top of your biweekly membership fee. Also, hurricane Helene happened and Gold's Gym closed down for a few weeks, still charging their membership fee. No empathy at all, all they care about is money. Stay away.

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★ 5

Decent spot to throw some weights.

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★ 1

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★ 5

As a lifelong gym rat I love this club. Really clean, machines are rarely broken, fun classes, great trainers. Been a member for 10 years

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★ 5

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★ 2

I’ve seen Golds Gym on the decline this year.

- The sauna is currently out of order and has been at least 2 other times this year for extended periods of time.

- I counted 14 flys in the men’s shower today. I’ll attach a video.

- The pool was supposed to open back up at the beginning of the year, then beginning of summer, then end of summer, now looking like “early January “.

- There’s no music in the Gym.

- Both Hair Dryers in the men’s locker room are broken and have been since the beginning of the year.

We have also been charged with extra fees and nothing noticeable has been done. Open the pool, clean the showers and locker rooms, and make the place more enjoyable.

Source: Google

★ 1

Truly a God awful experience. You will be charged $70 for the pool and 24 hour service that they actually cannot yet offer! How amazing?! I don't know about you but I LOVE to pay for services I won't actually receive. Then, when you call in asking for help the staff is rude and unhelpful - doubly awesome.

I wish I had read the other reviews before signing up. Could not recommend this place LESS - stay away there are so many other amazing gyms in the area that actually have great staff, amenities, prices, and customer service. Save yourself the headache and money down the drain!

Source: Google

★ 1

No attention to detail by the new owners and the maintenance/upgrade fee that they are now charging twice a year is too comical.

The Oakley location stinks as well (literally). It seems as though they made some cutbacks in the maintenance department. At the South location, they used to employ two shifts of cleaners, am and pm. Now, they must only do the morning because come night time, the men's bathroom is absolutely disgusting.

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★ 1

This Gold’s Gym took new ownership last fall. They promised to be going to 24 hours and they promised to be reopening the pool. Initially these promises were going to happen at the beginning of 2024–right after New Years. Everytime they announced a date and that date arrived they would push the date back. It is almost a year now and they have not made good on either of their promises.

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★ 4

I honestly don't understand the negative reviews about this gym, it has everything I need & is never crowded. Compared to my gym in FL, this gym is not crowded at all, even at 5pm. Staff is friendly, people are friendly & the female reviewer complaining about being uncomfortable is just crazy to me. She needs to find a woman only gym because as a female, I've never had any issues here. I almost didn't join because of the negative reviews but I'm glad I ignored them & did anyway.

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★ 2

Great gym and had about every machine but the only issue I had was with a front desk employee named Jason that had an attitude and refused to look up my name as I currently didn’t have the app installed. I tried to get help with the username and password for the app but he just ignored me. But other than that everything here is amazing

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★ 1

We loved Golds Gym Oakley…until it was sold. The new owners don’t care about customer experience or their own employees.

First, I asked them to unfreeze my membership after being away, so they charged my account from that date of the request. Despite multiple visits, emails, and calls, they didn’t activate my membership for SIX weeks. Because of this I couldn’t access the app which is the only way to see schedules and book classes. They continued to bill be and even charge their new semi annual maintenance fee, while not giving services, and despite my complaints. I asked for a credit for at least one month and they refuse. Worse, they hide behind others. The local management has zero empowerment and insist you have to use the app to talk to the owners, then the app response points back to local management. When pushed further the app response basically said we are a third party servicer and can’t help. The owners include no ability to contact them on their site.

They have a “policy” of only allowing a two month freeze, yet it appears to be applied inconsistently, I assume based on how much $ you spend on training. So the disparate treatment is frustrating.

Despite paying $ for training sessions, if you don’t use them within a certain time period, they expire. I had to battle to keep sessions despite the only reason I couldn’t make them is the trainer got sick. Don’t get me wrong, people get sick and I understand that, but that should be taken into account. By the way, I loved my trainer, she’s awesome, so I’m sad I have to walk away as a matter of principle.

They don’t realize, people have options. Now I use the Raquet club (and they actually have a pool - something new owners promised when they started adding fees, but didn’t deliver). The training is substantially cheaper and the management better.

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★ 5

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★ 3

The gym is super crowded.. if the gym was 24 hours that would encourage me to stay. I’ve heard it’s supposed to be 24 hours but it hasn’t happened for like years now? How long can you lead people on… also where’s the pool for these expensive towels lol

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★ 1

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★ 3

The equipment is amazing- they have everything you could ever want, and the staff is really friendly! However, there are often very few women here. It's always almost all men. Most everyone is friendly but there are some creepy guys and more men coming up to talk (usually politely but still in the middle of sets, multiple times a workout etc, which for me isn't ideal because I usually just want to get a workout in and go) than at any other gym I've ever been at. I find myself looking around making sure no one is being weird and feeling uncomfortable more often here than other gyms. Overall a really good gym, but if you are a woman/young woman and are looking for a gym that just feels safe and comfortable this might be more of a challenge.

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★ 5

Not sure why everyone complains about the little things. Gym is clean, great options for equipment, good classes and friendly staff. Never too crowded either.

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★ 5

Love this gym. When is the pool going to open

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★ 5

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★ 5

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★ 1

I guess over all ok. But have anyone noticed the air vents on the ceiling?!?!?
This place could use some serious cleaning.
Update.
AC still nothing working in the morning and I tell you it is bad... Smells really good and it's so sticky while you work out ... You can almost taste other people's sweet...

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★ 2

Tip: maybe instead of discarding great staff that have formed great relationships and create a welcoming and friendly environment consider updating the old rarely working sauna and showers and reopening the pool and hot tub that all your member currently are all paying for. There are other great fitness centers in Asheville to choose from.

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★ 1

Ac does not work here!! Look at the air filters they are completely stopped up. Imagine what we're breathing

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★ 1

Neglected. One of the only two hand dryers for women at the facility hasn’t worked for months and there are no paper towels as a backup option. And the women’s shower stalls have worms wiggling around on the floors between the tiles. Apparently this is an ongoing problem according to the front desk personnel.

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★ 1

Golds Gym ceased operation of their Hendersonville Rd club. According to their contract, see section 3, an alternative facility must be made available within 5 miles. The alternatives now exceeds 11 miles of bumper to bumper traffic on Hendersonville Rd to Oakley. An hour drive one way. Golds Gym refuses to honor the terms of their contract and refuses to cancel memberships. Apparently time to file a complaint in small claims court. And time to contact our local news station.

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★ 1

Wifi has been out for over a month. When asked, the front desk says the same thing..."they're working on it". How long does it take to fix wifi? A shower handle? A soap dispenser? Lame.

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★ 1

Emailed me about going up in price and said they were going to be 24/7. Only thing that happened was the up charge.. still no 24/7… canceling my membership

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★ 1

This location is super crowded now! Closing the other location was a mistake. Pool never reopened despite us being charged an extra $70 for "improvements" that never happened. The new equipment they put in is mostly just old ones from the location they closed and some are very worn. They removed a whole row of treadmills and now it's very difficult get an open treadmill. They only have one ab machine when it is one of the most popular ones and always in use. There are always multiple equipments that are broken for long periods of time. This gym went way downhill now that it is privately owed.

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★ 1

A classic place with the right equipment and new management in place to lower the experience enough by not keeping up with the cleaning, adding additional fees, making contractual guidelines stickier to deal with, and overcrowding the machines all lead to an easy exit.

The vibe combined with business practices is now running off several members.

The only bonus about Gold’s is that their old Hendersonville Road location gave Trader Joe’s another option of building south of town.

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★ 1

This garbage business just went from corporate ownership to franchise, and its become horrible ever since. They got rid of 1/4 of the cardio equipment for no reason, membership fees went up, wifi went away (its been 3 months now!), and none of the supposed increased hours or "improvements" have happened. Then they just started charging arbitrarily a fee for renovating the gym. ISN'T THAT SUPPOSED TO BE PAID FOR BY MEMBERSHIP FEES? You have customers paying $650 per year and you have the AUDACITY to just start charging a fee out of nowhere for another $75 per year? In what world does $750 per year make sense for a gym membership? AND THE POOL ISN'T EVEN OPEN. It used to be less than $300 per year in 2019 before COVID, and back then you had a pool! Well, good luck "rennovating". You just lost another long term member, and I'm sure I'm not alone.

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★ 4

Easy in and out. Clean. Solid mix of equipment. Affordable.

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★ 1

The new management is severely mismanaging the gym. It was quite bold of them to close the Hendersonville Road location and implement a semi-annual fee of $35, which has not led to any enhancements in the gym's equipment. Consequently, the cost of membership has increased, the gym is now overcrowded with three times the regular number of members, and none of the improvements that were pledged have been realized.

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★ 1

The bottom line, the new owners are crooks, gypsies and thieves. The gym is over crowded. Members are fleeced and ripped off and it’s almost impossible to cancel membership. There are better choices for gyms and soon a new player will come to town and close this place down for good.

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★ 5

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★ 5

Nice Gym sometimes a little overcrowded.

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★ 1

This used to be a great gym. WiFi was quick, the gym was clean, and the machines were never broken. Since then they’ve gotten taken over. Now there are new fees, everything is broken, i witnessed ants literally crawling up the wall. When I told the front they sprayed them with windex and left them there. We have sadly had to cancel because of the negative 180 this gym has made.

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★ 2

I was told by Golds on Patton this location would be 24 hours by the end of last month. What gives?

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★ 1

Previously used Hendersonville gym. Loved it except for occasions the morning help didn't show up to open. Oakley gym is nice but overall disappointment. .multiple machines broken/inop for > week, showers broke, no soap in shower dispensers and wifi not working. Wifi nworking at a gym? Seriiusly?

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★ 1

Management is incredible but I get the strong feeling the new owners are absolutely clueless. They closed my location and the day they closed it they charged me a $50 gym enhancement fee, then herding everyone to this location (Oakley’s) which is overcrowded and members are amateurs with no gym edicate. Honestly, Im going to go to Planet Fitness as it is solid, organized and not over crowded and best of all PF is TRANSPARENT and not trying to churn a dollar by ripping people off. A new gym will come to Asheville and when it does Golds will be a faded memory amongst all gym goers, a dead brand.

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★ 5

Friendly staff and great overall facility.

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★ 1

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★ 1

I was a member here for about 6 months but decided to cancel. After three months had gone by, I was still being charged for a membership, so I called again and was told they it would be cancelled and the payments refunded.
Fast forward 4 months later and I am STILL being charged for the membership, plus random other charges multiple times per month. Now I am trying to contact them AGAIN and they will not answer their phone, I have been calling periodically for the last hours.
An absolute racket.

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★ 1

I was a member of this gym for several years. They closed the location that I belonged to but feel they can still charge the membership fee. What a joke, join a different gym! Poor decisions by management!

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★ 1

Edit/add- now they are charging ANOTHER bi-annual fee in addition to club improvement fee. I did a dispute on my “improvement fee” and won. Y’all should too. This review section made my morning, Seems like I am not the only one pissed off. I managed a high end gym before and this pathetic cash grab is not a contract obligation so stand up for yourself.

Don’t trust what they say on site when joining. Assistant manager is the one who signed me up and lied to my face about potential fees that “they would never charge”. They offload their customer service inquiries to a third party that just uses the “we are a third party” excuse.

New owners doing a cash grab from Hendersonville location members, charging everyone a “club improvement fee” after cancelling membership. Go somewhere else!!

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★ 1

The new management is predatory. I cancelled my membership over a month ago because the gym near my house was closing, before my membership ran out they tried to charge me a club improvement fee as a last minute cash grab even though it wasn't in my original contract. When I tried to contact them online I received no response. I look forward to see where this stellar management team takes this gym after having to close down one of their locations.

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★ 1

We used to go to the gold's gym on Hendersonville Road, but they decided to close that location and force us to redirect to the Gold's gym at Oakley Plaza. Can you believe it? This new gym is ridiculously small and lacks a women's room where we can have some privacy while working out. The equipment and space are so poorly utilized, it's infuriating. They have a crossfit room that is completely unused at night, but they won't let us use it. Instead, we're left struggling to do exercises like hip thrusts and goblet squats in the cramped upper body section, constantly being bothered by men. There's another space in front of the treadmills, but it doesn't even have weights. So, we're forced to move plates from one side of the gym to the other just to have enough room to workout. The Gold's Fit room is closed to us at night, even though there's already not enough space for the number of people using this gym. And to add insult to injury, they've closed the Gold's Burn room and the Gold's Cycle as well, all in the name of "cleanliness" and to make even less room for paying clients. We're expected to sign a two-year contract, but nobody bothered to ask for our opinion when they closed the location that was actually convenient for us. This is absolutely unacceptable. We pay you good money for more than this! We demand changes.

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★ 1

I have some concerns regarding this location as it appears to be insufficient in size to accommodate the new clientele who were redirected here after the Henderson Road branch closed. Additionally, the equipment provided does not meet the needs of its customers. It seems that the staff intentionally restrict access to certain rooms for their own comfort. This is quite disheartening considering that the customers expect a complete gym experience. Furthermore, I have noticed a front desk associate behaving inappropriately towards my wife, which may escalate into a significant issue if it persists. It is important to note that my purpose for being here does not involve such matters. Closing the Henderson Road branch may have been a misjudgment.

Source: Google

★ 1

Since mid-late 2023 this gym when under “new management”, with communications that this would improve. They have literally been the opposite. New member pass system that was a disaster for about a month. And the wifi that WAS working before they took over, is NO LONGER WORKING and hasn’t been for at least 3 months. Taking 3 months to order and fix wifi equipment is absurd.

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★ 5

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★ 5

It's a good gym and appears to get a good crowd. Due to the size of it, it may take some walk around time to get the feel of the place. I've done a few workouts there so far and found it easy to get comfortable.

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★ 5

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★ 4

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★ 4

This is the “Cadillac” of all gyms in Asheville IMHO. It is spacious and full of up to date, fairly well maintained equipment and lots to choose from. Staff is friendly and Mgr Steve is responsive and pleasant. Biggest complaint is maintainence staff mopping/clean during workout times with extremely strong smelling chemicals that overwhelm the facility. The air is toxic in there at 10AM weekdays, which is completely counter to why we are all there. Cannot understand why this doesn’t happen after hours. Have requested multiple times that at the very least, they use * green* products. Also bummed, no Wi-Fi for over a week now, but understand they are “ switching over” and this will soon be corrected. If it wasn’t for the chemicals we are forced to breath, I would give this gym 6 out of 5 stars.

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★ 5

Not a bad spot at all. I usually have access to whatever I need to get my pump on. The sauna is what I really hit this spot for. As a life-long Wrestler, I HAVE TO have a sauna available. And the staff are always smiling and close by. Very clean, too, btw. It's nice to be back at it after several major surgeries and have a place I feel comfortable with. Good stuff.

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★ 1

Too many people

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★ 5

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★ 4

Great gym, even when they’re busy they have enough equipment. Staff is super friendly and helpful. The only issue is there’s no pool, hot tub or steam room but for the price what can you expect

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★ 3

The number you have listed doesn’t work

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★ 5

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★ 3

Great gym,but play some rock n roll.All the music is weird dance rave whatever

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★ 5

Vast array of equipment. Equipment seems to be will maintained and repaired when needed. Clean, well lit.

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★ 5

Laura at the Oakley location was so friendly and helpful! She was the third person I spoke with about an issue with my membership and billing, and she was the only one to resolve my issue.

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★ 1

I canceled my membership with them because they took extra money out my account then when I asked about it they basically said it’s nothing they can do or they don’t know why on top of that someone stole my stuff from there and they ain’t care I recommend going to a different gym

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★ 5

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★ 5

Great place, friendly staff

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★ 5

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★ 5

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★ 5

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★ 5

Great gym!. Always clean, good equipment. Miss the pool and hot tub.

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★ 2

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★ 5

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★ 5

I love going to Gold's gym because of the great instructors like Mike Watson whose classes are the very best! My overall health has improved and I feel great.

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★ 5

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★ 5

Good vibes, friendly ppl, lots of great equipment for all levels, and lots of space.

Steve and his team all seem to be professional and want to help folks.

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★ 5

They're lucky to have Deb, Chris Farmer, and William Farmer! Chris and William are great coaches, and the reasons I keep going to the gym.

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★ 5

Absolutely the best GOLDS GYM in Asheville! Debbie at the Front Desk will greet you with a warm smile every morning! I highly recommend the 6 am Burn & Fit Classes with Coaches Chris Farmer & Will Farmer. They are tough, fun, and a great group of people to start your day off with.

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★ 5

Great facility, great staff, great workout!

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★ 5

Very well kept and organized but it does get pretty busy

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★ 4

Really clean and new equipment, sauna is a great perk. Just wish they had multiples of commonly used machines, especially machine fly, seated hamstring curl machine, and seated leg extension machine. Great value and great staff.

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★ 5

EQUIPMENTS IN GOOD CONDITION; PEOPLE ARE NICE TO ONE ANOTHER LIKE IN A FRIENDLY COMMUNITY ” ...VERY CLEAN
PLACE.

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★ 4

Good layout and clean. Equipment maintained and in good working condition. Look forward to trying them out. Staff friendly and easy going...

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★ 5

Nice gym 💪👍

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★ 5

This is by far the best run Golds gym in the area. I had an issue that was not resolved to my satisfaction for many months, but as soon as I as I spoke with GM Steve Greene, who in turn spoke with Henry Gaisford, it was solved! Steve has those perfect management skills that are getting more rare by the day. A genuinely nice, sincere person who pays attention to his members and takes pride in his gym. I cannot speak highly enough about him! And you can see the people training with him respect and admire him as well. (The only complaint I have is that the German company who bought Golds shut down all the aquatics! It's a shame and I personally know MANY people who have cancelled their Golds memberships over this and now go to the Y, but would gladly come back to Golds in a heartbeat if they reopened the aquatics. Many people need aquatics and the pool and hot tub at this location were like brand new. There are plenty of gyms all over for young guys who just want to lift heavy weights and grunt. This Golds is beautiful, and WAS the kind of place the whole family enjoyed...back when our parents and grandparents could go to aquatics classes and we could all relax our sore muscles in the hot tub. Whether we lifted too heavy, pulled a muscle, or had medical issues, the hot tub was a lifesaver. Shame on the new owners for shutting down this pool and not caring about our stiff muscles. I bet the new CEO has a hot tub 😒. The aquatics were what set Golds apart from all the other gyms.)

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★ 5

Love the staff.

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★ 4

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★ 5

Love working out here! Great environment, great staff, and top tier equipment.

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★ 5

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★ 5

Great place to workout. The staff at the front desk are very nice and polite.

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★ 5

I was visiting from Maryland the morning manager was very nice. I enjoyed my visits here I wish we had a Golds gym. Thanks

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★ 5

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★ 2

Need the pool back! The only reason I joined was the pool. Can’t go to the y cause they don’t open early enough. And I work to late. Place had it made with the pool….

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★ 1

Terrible Gym. Facilities are dirty. General Manager is rude. They claim no hidden fees on their sign but this is a lie and they will continue to charge you after you cancel.

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★ 4

Staff members Jeff and Kurt were very helpful. My Personal Trainer Paige Rubino was very helpful.

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★ 2

Not good.. all around.

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★ 4

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★ 4

Great gym to visit while on vacation 30 dollars a month no contract

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★ 5

Open the pool

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★ 1

Pool and hot tub still closed. Wish they would open it. Why am I paying same price for a membership if there's no pool or hot tub.

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★ 5

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★ 5

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★ 1

I requested cancellation of my membership several months ago and they are still taking money out of my account. They actually dipped into my account 6 times in one day taking decline fees of $20 a pop and $35 membership fees and I haven’t been to the gym in almost a year. They are horrible when it comes to peoples money. I would not recommend golds gym to anyone.

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★ 5

Nice and clean with friendly staff.

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★ 5

I've only just begun going there but I'm enjoying it very much. And I feel great afterwards.

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★ 5

Clean well kept equipment most of the time.

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★ 4

Consisrently lousy music. Clean facility with good equipment choices.

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★ 5

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★ 3

A typical gYm with adequate but not stellar maintenance. I wish they’d make a decision on whether they’re ever going to open the pool. That’s the reason I went there. I’m about ready to transfer to the YWCA even though that means driving further every time I want to go to the gym. No excuse for that pool in the Oakley facility not being open.

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★ 5

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★ 5

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★ 5

My favorite gym, always really clean and well maintained equipment.
Staff are welcoming and helpful.
Love the sauna, just wish the hot tub was open.
Definitely recommend.

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★ 5

IT'S All About What You Want To Do With Your Body!!!!!!!

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★ 1

All of the reviews about scams are true. Despite voicing my concern about this when signing up on Jan 30th for a month to month NO CONTRACT membership. I was assured multiple times that I could pay as I go, not have a recurrent payment put on my card and that the next renewal if I continued would be on February 10th. I had a personal issue and never went to the gym 1 day. I got a couple emails about the payment not going through but couldn’t address them until today, February 15th. Katie Hankley got on the phone and informed me that I need to send an email to cancel and that I owe payment and have been coming to the gym for 2 months. I asked her to read what day I signed up and she says “January 30th, so you’ve been coming for a couple of months”. I said “No hun. Jan 30th to February 15th is two weeks”. Dishonest scam vibes at this place. Literally go anywhere else. Still waiting for verification of my cancellation even though I sent the email 15 minutes ago.

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★ 5

Great gym with good equipment. Staff is always friendly and helpful. Great gym to get a workout in of any kind at💪🏋️‍♂️

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★ 5

I love this Gold’s Gym location

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★ 5

I love golds gym. It is just what I am looking for...a good workout with lots of available machines. The facilities are clean and the staff are really friendly.

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★ 5

Nice

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★ 5

Beautiful, newly renovated gym.

Top of the line equipment and perfectly spread out. Clean and sophisticated.

I hope this newer, updated style is a trend for Golds gym across the country.

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★ 1

If you like being over charged then this is your place. After being told the manager was “busy”, she finally came out and talked to me… definitely lacks character values and is another one of those greedy people who just wants peoples money. Really makes me appreciate businesses out there who have ethics and common decency. Take your business somewhere else, I recommend D1 in Asheville- great people. The manager there is very professional, thoughtful, and helpful- total opposite of the manager of golds.

Source: Google