★ 5

I've been a member for several years now and love this place! I train 5-6 days a week and it covers all the bases as far as equipment is concerned. Never too crowded and always clean. Good atmosphere and friendly staff. It also has a sauna, tanning which I love. A small gym with big benefits! Highly recommend 👌

Source: Google

★ 5

I really enjoy coming to this gym. It’s super clean, organized, and feels comfortable every time I walk in. The staff is polite, welcoming, and always ready to help out or answer questions. It’s a great place to stay motivated and feel supported. Definitely one of the best gyms around!

Source: Google

★ 4

This gym is top-notch. It’s always clean, the equipment is well taken care of, and the whole place has a really positive vibe. The staff is professional, friendly, and always willing to help. It’s the kind of gym that makes you actually look forward to working out. Love it here!

Source: Google

★ 5

I’ve had such a good experience here. The gym is spotless, organized, and never feels cluttered. The staff is incredibly kind and always greets you with a smile, which makes the atmosphere even better. You can tell they really care about their members. Highly recommend this place to anyone looking for a clean and welcoming gym!

Source: Google

★ 5

This gym is always clean, well-maintained, and comfortable to work out in. The equipment is in great condition, and the environment feels safe and welcoming. The staff is super friendly, helpful, and always quick to assist if you need anything. I love coming here—definitely one of the nicest gyms around!

Source: Google

★ 5

Plenty of great equipment. Environment is great, everyone in here is wanting to better themselves. Also usually not super busy so getting the equipment you want isn’t a problem

Source: Google

★ 1

honestly don’t know how HiTONE Fitness in Concord is still running the way it is. This gym is straight trash right now. The experience here has gone downhill fast from the management to the equipment to the overall energy of the place. Nothing feels organized, nothing feels maintained, and the vibe is completely off the moment you walk in.

You expect a gym to at least care about the basic. cleanliness , working machines, real customer service, and some level of professionalism. Instead, it’s like nobody knows what’s going on half the time. Communication is terrible, the follow through is nonexistent, and you’re basically left to figure things out on your own. For the price they charge, the value which $49 NOT there not even close.

I’ve been to plenty of gyms and this one is by far the most disappointing. Save yourself the headache and go literally anywhere else. HiTONE Concord needs a complete reset because right now it’s just not it.

Source: Google

★ 1

This is absolutely the worst gym I have ever experienced. Understaffed, no where near the amount of equipment needed. And forget trying to cancel from here. You get such a run around that it's impossible, it's probably the only way they pay to stay open because no one is ever there. Did I mention the worst gym ever in about 30 years of gym experiences.

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★ 1

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★ 5

Love this gym! Been a member for several years now. The staff is friendly and knowledgeable. There is a wide variety of cardio, weights and many other amenities one would only think to find at a larger scale gym. Very clean and well kept by staff. Highly recommend!

Source: Google

★ 5

Great place to workout. Plenty of machines, free weights and cardio equipment… Pretty much anything you need to get it shape and stay that way. Oh, and great staff too!

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★ 5

Such a nice environment and a great place to workout at. Rubi at the front desk who also cleans is always very welcoming and always willing to help! I highly recommend this gym!

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★ 5

Been coming here for years. This gym is consistently well maintained and clean (including bathrooms). Plenty of options regarding machines and free weights as well as open floor space.

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★ 1

I am suprised to see the previous comment about the good sanitation. I am wondering if there has been a recent management change. The floors are always dirty. The restrooms are frequently out of toilet paper. Today someone left the sanitation wipes for the machines in a pile on top of the toilet paper dispenser. The sanitation wipes are also regularly out. The worst part is there is a grocery store less than 300 feet away that supplies these sanitary needs. Some less important things, but still noticeable, the refer a friend program does not allow for a free month as advertised and the TV used as the billboard has not been updated in a year. Overall not impressed.

Edit: 6 months later, nothing has changed and prices have increased to $60 a month. My wife and I will join the mass exodus of this poor establishment and find a more suitable gym.

Source: Google

★ 1

Please be aware of the unethical business practices of this gym. They are happy to discuss membership/personal training options with you, have you agree to the terms, and then have you sign the electronic pen pad without ever giving you access to the small print. This should have been a HUGE warning sign for me. I agreed to a one month personal training contract for $300. I told Chris, the manager, I didn't want to get locked into anything and just wanted to try it out for a month. He agreed (but apparently entered something else into the system.)

When I got home, the actual contract was in my email and the manager, Chris, had signed me up for 3 months (@ $900). I immediately called Chris and sent a message to Peak Payment solutions to get it corrected. Chris told me it was handled, but I continued to get billed until I stopped payment on the second month's worth of training.

Now, I'm trying to cancel. According to the contract, I can give 30 days notice, but Chris is trying to tell me that I must pay for the entire year, even though I expressly told Chris I didn't want to get locked in to anything (as mentioned above). I'm looking at the contract and it says "Following the initial membership term, your membership agreement will automatically continue on a month to month basis until a 30 day advance written notice is given by either party." My initial membership agreement was for the first month. Therefore, I should be able to cancel with 30 days notice.

I just want others to be wary.

An edit in response to HiTone's response:
It is absolutely untrue that "we carefully reviewed the membership and personal training agreements with you" when I joined. I was never shown a price list or the agreement at any time while I was in the club. I (mistakenly) trusted that Chris was entering the information into the computer correctly when he had me sign on the electronic pad. I have proof of the phone call to Chris, the email to both Chris and Peak Payment as soon as the contract was emailed to me because he had signed me up for 3 months when I asked for a one month personal training contract.

The same is true when I brought my son on to the gym. I was never told that adding him would add a year to my contract. Since I was on a one month contract to begin, the contract explicitly states that I can give 30 days notice after the initial contract is up.

I should have read the other reviews before going to this gym. It seems that price increases and other information is not communicated directly to customers fairly regularly. It's sad when a business has to scam customers to try to generate revenue. If this gym was all it claims to be, they wouldn't have to treat customers this way.

I also think it's interesting that in their response to my review was to "reach out directly" to discuss the agreement; however, there is no contact information provided. My only contact is Chris, the manager, who has shown himself to be completely unethical everytime I've spoken with him.

Source: Google

★ 2

I got a membership here last year however it was wasn’t what I hoped for. Don’t get me wrong the staff was nice especially Maya and Jordan and I joined hoping this would be my new go to gym. But I wasn’t completely happy with it. Most of the times I went it was quiet and never had to wait my turn to use the machines. The one thing I didn’t like was how the machines were very close to each other, I worry that I would bump into someone. The machines also seemed to be a little outdated to me. Most importantly be careful when signing up for a membership especially if you do the one year contract like I did. I wish I had done the month to month instead because I was stuck paying for a gym I never stepped foot in I had to wait two months into my contract being over to say that I wanted to cancel my membership. To my opinion Crunch and even Planet Fitness are better gyms.

Source: Google

★ 5

Very personable and friendly staff

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★ 5

Super clean, nice gym! Great staff and lots of amenities!

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★ 5

Great gym love the equipment and staff is super helpful

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★ 1

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★ 1

I am being forced to select 1 star, I wouldn't have given that. I joined Hi-Tone in January and along with showing me the gym, I was given lots of deceptive information, LIKE YOU CAN CANCEL YOUR MEMBERSHIP WITH 30 DAYS notice, and I wasn't told that my credit card will be charged additional $3.00 processing fee every month. Due to personal circumstances I had to cancel my membership, I had been calling Hi-Tone and the ladies at the gym would tell me that Chris wasn't available and they will have him call me, and I can also cancel my membership on the app itself. I tried multiple times and it did not work, I called the gym and same answer from the person the desk. Finally today I got hold of Chris and he just told me that there is no policy as such as 30 days notice, I have to provide all kinds of proof to have them consider that and that too he cannot do it, I have to call Peak Payments in Utah. And Chris told me that the ladies who I left messages did not pass on the message meaning they are trained to ignore any calls of early cancelations. In my case I called Peak Payment and they did not cancel my membership, and I argued that I was told about the 30 days cancellation no questions asked and that is a deceptive way of signing people up for membership. The lady told me only option was to buyout my membership/contract if I wanted to cancel, unfortunately I had to take that option today. PLEASE DO NOT JOIN HITONE, THEY HAVE THOSE PERSONNELS WORKING THERE TO SIGN PEOPLE UP WITH DECEPTIVE INFORMATION. I will be calling Better Business Bureau, Dunn and Bradstreet and Attorney General Office here in NC.
SHAME ON YOU Hi-TONE, Very unprofessional and Deceptive...NO Integrity.

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★ 5

The fitness center is always clean and inviting. And, the staff are friendly and welcoming. I highly recommend HiTONE Fitness.

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★ 5

Great equipment, team, and people

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★ 5

What a great gym, friendly staff

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★ 5

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★ 1

Where do I start...... when I came in for a visit and a free trial gave me a something to sign which thought it was a waive, now I see was a contract due some financial company calling saying I owe them 500 dollars. Not only that when I couldn't used the gym due to the manager had my name wrong . I live a hour or away from the gym and I had three different people tell me I meet the cancelation policy just for them to say I have to take a care of a balance before it could be canceled when I never worked out there not even once. This club is a joke and a scam

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★ 5

Has all the essentials!

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★ 1

0/0 cancelled my plan and they still take money the month after you cancel.

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★ 5

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★ 5

Love this gym. Great staff and the gym is well organized and has any equipment necessary

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★ 5

everyone there is nice, there’s no judgement which is something i like because sometimes i feel self conscious when i’m working out. they’re amazing and so is the staff! super supportive.

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★ 5

Good equipment, clean, awesome staff

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★ 5

HiTONE is a hidden gem! I saw an ad on Facebook, Chris got me to come in and check them out and I was sold right away! It is an excellent gym with great equipment and amenities. Chris and the rest of the staff are so awesome! Kenisha is the best trainer I have ever had! She knows her stuff! She keeps me motivated! I am so happy to feel that I am part of a family on my journey to getting healthier!!

Source: Google

★ 1

The gym was initially nice, not very clean, but clean enough. It has deteriorated to the point that I cancelled my membership. Too much is focused on increasing profits without improving the experience. A prime example is that their response to my post was to auto respond a month later with a boiler plate message that they couldn't even take the time it insert the email to reach out to them at. It literally says to insert here.

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★ 5

Very good gym

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★ 5

I love this place

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★ 5

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★ 2

Was worth the original $29/month when we signed our membership agreement about a year ago. Now with the increase to $50/month with no extra benefits that would be available to us (the extra amenities are only available while staff is there so working out after staff hours has you paying extra money for no reason), we’ve decided to cancel our membership. Luckily I received an email about the price increase, however, unlike many, my partner did not receive any notification from the gym about it.

Source: Google

★ 1

‼️ BUYER BEWARE ‼️

My husband and I belonged to Hitone for about a year and a half. A few months ago, rumors started among the gym regulars that prices were going to increase significantly - $29/month to $49/month. We brushed it off assuming that we’d receive communication from Hitone if rates were to increase, offering a chance to end your contact. To our surprise, our rates did indeed go up without us receiving ANY notification.

Hitone is a bare bones gym to begin with, which is why we were comfortable paying only $29/month. It has minimal equipment and is extremely dirty. I saw a toenail on the ground on a Monday and it was still there by Friday. There’s been a vomit stain on the carpet for months, and the women’s restroom often has clogged toilets that are unusable.

Upon calling Hitone to cancel, we spoke with Chris the manager, who assured us we could cancel and would get a refund for the month we paid for at the higher price and didn’t use. We’re going on week three without a refund. My husband has called once a week to check in, and each time, Chris lies and says he’s going to take care of it immediately. What a joke.

Listen to the other negative reviews and avoid Hitone at all costs. The shady business practices, poor management, and filthy condition of the gym is reason enough to stay away.

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★ 5

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★ 5

Wonderful atmosphere def a good gym

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★ 5

Great clean facility

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★ 1

Yo quiero cancelar mi mendresia pero no sé cómo aserlos

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★ 1

Rude and equipment never upgraded

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★ 2

Today 12.30.24 the only two women's bathrooms are out of order. Our membership is paid punctually and it is not even cheap for this type of service.

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★ 5

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★ 2

I have been a member since 2022 and joined because I thought it was a good value. Although small, the gym had usable equipment, free-weights, and wasn't absurdly full during the day. However, it quickly became apparent that the model this business follows is to essentially push personal training at the expense of everything else. The management at this gym is not interested in maintaining or upgrading the existing equipment or the attachments associated with said equipment. This was understandable and potentially justifiable given the comparatively low ($25) standard monthly price. However, they recently made the decision to essentially double the monthly rate. I don't think any amount of maintenance or upgrades could justify this price hike given the buildings physical size limitations and the comparatively sub-par existing equipment.

Source: Google

★ 1

Cancellation policy is sketchy. They outsource it to a different app/company and avoid accountability. You have to make payments separately for groups. There is no child discount so expect to pay an extra $30 for each child or persons you want to go to the gym with. Great quality equipment but a lack of diversity. The only positive thing I can say about this gym is that it isn’t crowded. Which honestly I can see why. Save your money and go to Planet fitness or Golds Gym.

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★ 5

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★ 5

Great place to workout

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★ 5

HiTone Fitness has some of the most welcoming staff and members I've ever seen in a gym environment. The atmosphere is always welcoming and rewarding, the environment is always clean, well-kept, and positive. I love the private sauna along with the red light therapy, it has really helped my skin, along with the filtered water fountain. Always lots of space to workout, never crowded like most gyms. So glad I got my membership with HiTone Fitness.

Source: Google

★ 5

HiTONE is honestly one of the best gyms I’ve been to. The staff is great, it’s never too crowded, it’s clean, and there’s great amenities!

Source: Google

★ 3

I still enjoy the gym and still a current member as of this review, I just wanted to voice my opinion for others to make an informed decision.

I’ve been a member of this gym since around 2019 and initially enjoyed the environment and equipment. In 2023, I upgraded my membership specifically to use the infrared sauna, only to find out that it’s locked during non-staffed hours—a restriction that makes it nearly unusable for me most of the time.

What’s especially frustrating is the communication, or lack thereof, around the recent price increase. I’ve received numerous automated emails and texts for surveys and other notifications, yet I only found out about the price hike through another member. Why couldn’t HiTONE notify us directly?

As for the reasons behind the price increase, it seems to be focused on adding new equipment and expanding the personal training options. This particular gym location even has a separate, higher-tier space only accessible to members paying over $100/month, but only during staffed hours. It feels like most of the improvements are centered around personal training rather than benefiting regular members. For example, a deadlift platform was added that takes up space in a squat rack area, when a better option could’ve been a dedicated wall setup. Other HiTONE gyms have blue astro turfs open to all members, which would have been a more universally beneficial addition.

Overall, the gym has enough equipment for a decent workout, but it often feels as though regular members are overlooked in favor of personal training and higher-tier memberships. The constant spam of emails and texts, combined with the silence around key changes like price increases, only reinforces my sense that regular gym-goers’ feedback isn’t valued.

Source: Google

★ 1

BEWARE! Prices are increasing to $49/month. They are going to sell you on empty promises about the price increase being to buy new equipment but as a member who has been here since 2016 (when it was Workout Anytime) take my word for it - IT WON'T BE HAPPENING. How about maintaining your current equipment instead of promising to buy new.

The lack of concern by “corporate/ownership” about their members quitting is frightening. This gym used to be member focused but it is clear that members have been put on the back burner. Management couldn't care less about their members, it's all about getting the next person signed up. When I had a conversation with “upper management” about the price increase I was told “we expect people to quit but that’s just part of it.” I’d rethink that thought process because if you keep these new prices then you’ll be able to advertise it as a private gym because few people will be paying it.

Also, if you go during "unstaffed hours" then don't expect to have access to tanning, sauna or red light therapy, your $50/month fee is going to be just for cardio equipment and weights. Go down the road and pay less for more amenities. Also, take a look at the negative reviews below (not the few positive ones that coincidentally popped up when real members started leaving negative reviews) Once you get locked into the contract they charge you an arm and a leg to get out.

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★ 5

I’ve been so impressed with this gym. The atmosphere is friendly and welcoming—both the staff and other members make working out a positive experience. There’s plenty of equipment, so I’ve never had to wait long, and the space never feels overcrowded, which is a big perk of a private gym.

The private infrared sauna is another highlight: it’s spacious, very clean, and has a chic look that’s perfect for winding down after a workout. They also offer organized, small-group classes in a separate building. With the smaller class sizes, the instructors are able to provide individual attention to each person, making it feel like a semi-private session.

The personal training is reasonably priced, and the trainers are knowledgeable and supportive. Another bonus? There’s a drive-thru coffee shop nearby that gives discounts to members. I’d highly recommend this gym to anyone looking for a supportive and well-equipped space to work out!

Source: Google

★ 1

If they would let me give them an negative star it would be that . I have been going to this gym for at least 5 years and was there when it was workout anytime. Had a contract that had me grandfather in at a price. Get to the gym today and hear about there raising the price to 50 dollars a month and it starts next month with no email stating why . After calling and asking questions they say it's going up and I was emailed about it never got an email. The gym isn't worth 50 dollars a month they have the same equipment that was there 5 years ago and can't take care of it but they dam sure could build another section in a different building . A/c has been broken more this past summer than it works and the roof leaks all the time they have buckets set out to catch the water . When you call to ask about the price increase they like it is what it is they don't care about the long time people just the money you bring in .

Source: Google

★ 2

I’ve been at this gym for almost a year and really liked the equipment and the fact that it isn’t super crowded when I go. However, they have some questionable business practices.
1. Members are sent surveys by email and nothing is done about concerns brought up aside from an email reply basically saying nothing will change.
2. I had to find out from other members that membership prices are increasing. Funny how they can contact me about surveys and to try and get me to sign up for personal training but not about membership price changes…
3. I wasn’t made aware that gym amenities are only available during staffed hours until I had signed my contract. I go in earlier than staffed hours so I pay more for amenities I can’t even use. When I attempted to downgrade my membership for this reason, I was told they no longer have tier memberships and that I’m “really paying less than everyone else for amenities” that once again I can’t even use.

With membership prices increasing, I don’t plan to stay here but honestly question the integrity of the company to honor my decision to not renew. As I’ve heard from multiple members that they were charged months after breaking out of their contracts and cancelling their memberships. I had higher hopes for this gym but their business practices don’t honor the loyalty of their members.

Source: Google

★ 1

I am not sure how people can comment here on the cleanliness of this gym when there is a vomit stain (6+ months) on the carpet next to the seated calf raise and assisted pull up machine. Then without notice they have the audacity to go and raise prices without upgrading anything in the place. There are rips in padding on multiple machines and have been for months. The place is always having some problem with the AC. The roof leaks anytime it rains so beware the bucket catching water may be using the machine you wanted. I have been utilizing this gym for almost 5 or 6 years and referred people to join but that time has come to an end. To justify paying $50 a month when there are so many other alternatives with more amenities for a lesser cost is just unfathomable.

Source: Google

★ 5

I just want to say I enjoy HiTone fitness. The staff are very friendly and the atmosphere is really laid back but very energetic. The gym is clean and that makes a big difference Now my personal trainer Maya is amazing. She so inspiring and she truly motivate me. There’s so much more I can say but you need to experience it for yourself. I love it

Source: Google

★ 5

I’ve been going to Hitone for a year now and my experience going there progressively becomes better and better. All the staff are amazingly friendly and kind! I love that the gym has all the space and equipments that I need just to get all my workouts done. I eventually got more serious with my fitness and worked with Maya as my Personal Trainer. It’s been going on for 5 months now and I feel like a new person with a whole different mindset. This gym stands by their mission and delivers incredible hospitality. Thank you Hitone for being amazing 💪🏼💛

Source: Google

★ 1

I’ve been going here since this gym opened and was under the name Workout Anytime. They have the audacity to now raise the prices without any new amenities to justify them doing this in the first place. With everything already being as high as it is in this economy to just up and raise the price on something for nothing is absolutely ridiculous. I’ll definitely be canceling my membership here. Back to planet fitness I go!

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★ 5

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★ 5

This gym is great. Always clean, friendly staff and great class/training options!

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★ 5

I love this gym anytime I can work out

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★ 5

Love this place, clean equipment, great people, amazing environment

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★ 5

Excellent place to work out. Light crowds, plenty of open machines, weights, and space for your own personal workout.

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★ 5

Love this gym! Very clean and quiet!

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★ 5

good gym

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★ 5

Very clean gym. No stress. No judgement

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★ 5

Clean and not crowded. Good workouts and atmosphere

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★ 5

Great place to be at awesome staff

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★ 5

Great atmosphere and the amenities are top notch.

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★ 5

I truly enjoy my time at HiTone. The classes and personal training sessions are fantastic, and the employees are always encouraging and informative. The welcoming atmosphere makes me feel comfortable every time I visit. The gym is well-maintained, with clean machines and a diverse selection of music that keeps me motivated. Highly recommend!

Source: Google

★ 5

Love the range of equipment to use, always neat & clean facility. Always greeted with a friendly smile and great customer service

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★ 5

Very clean and nice gym. The workers are very nice, helpful, and willing to work with your needs. Very good gym and would recommend, especially for those starting to work out again or new to working out. It is very much so worth the price in my opinion as well.

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★ 5

👍🏽

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★ 5

Very good

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★ 5

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★ 5

I attended the Concord facility twice and both times I have received exceptional service from every worker, management, and others that come in to workout. I felt so comfortable and excited to join and try something new to take my workout to another level. If you have never visited this facility before I admonish you to do so. From head management Maya to everyone working with her you will not be disappointed and most of all you will not be alone. Support is always right there with you weather it's a worker or someone working out. If you want to feel comfortable, in a safe space, and in need of encouragement come and let us all workout together. YOU WILL NOT BE DISAPOINTED! Ask for Maya she will get you right in. Thanks to everyone for making me feel welcome, save and most of all comfortable.❤️❤️❤️

P.S. Make sure you check out the classes too. Wednesday mornings at 9am. Promise you will love it and the instructor as well.🥰

1st day in we get Smoothie King. You can't beat that. Lol

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★ 5

Hi-Tone fitness is the best gym around. The employees were very helpful and made me feel right at home. I would recommend this location to everyone, so don’t miss your opportunity to join.

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★ 5

Place is very clean. Staff is awesome!

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★ 5

This gym has a very nice atmosphere, always very clean, great equipment that is well maintained. The staff is friendly and helpful if needed. Highly recommended.

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★ 5

clean and good equipment. nice staff as well

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★ 5

Hands down the best gym I’ve ever joined! The gym is clean and the staff is amazing, Maya is the Best!!!!

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★ 5

Great personnel, 24 hours, sauna is great recovery option if you get the chance to use it.

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★ 5

Dope gym, equipment,and atmosphere is good. The staff is very attentive and Maya is the best.

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★ 5

Love this place. I've been coming here for years. Staff are always welcoming and friendly. And the cleanliness is always on par. Your local "Cheers" but a gym lol.

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★ 5

Really enjoy the overall experience at the gym, everyone there is always smiling and willing to help, especially Jenna she is super sweet and super helpful, always sharing great tips that the gym offers. I love that it’s a 24 hour gym close to home with lots of great people!

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★ 5

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★ 5

Very convenient for me being 24hrs open and the staff is always friendly and helpful!

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★ 1

If u want pay 200 dollars for 2 months in a common gym this is ur place. Spam calls, lie with the information to get ur attention or ur membership.

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★ 5

Amazing staff. Good equipment and very clean gym.

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★ 5

Fire gym

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★ 5

HiTones is not only a great gym with more amenities than most, it’s also such a great price and cheaper than most. They are not taking advantage of their customers, and are really trying to help others. Staff is awesome and very helpful also.

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

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★ 3

Gym 4 stars
Customer service/hospitality 2-3 stars (specifically Brian and Josh), my interact with Azari was excellent)

Pros:
-24/7 gym
-feels and smells clean when you enter
-lots of equipment to choose from
-I really like the amenities that they offer: red light therapy room, standing tanning bed, Hydro bed, sauna room & Styku technology room that scans your entire body and calculates all measurements, body fat/muscle mass ratios.
-private area/nook should you wanna reduce distractions, or just to work out/stretch privacy
-Monthly single session each month allotted with your trainer of choice (can discuss diet, goals, workout tips, etc)

Cons: Be sure if you and a friend or you and a spouse or you and a partner sign up together MAKE SURE ITS ON THE SAME DAY!
**Don’t make the mistake I did.

I signed up yesterday for myself. My husband said that night he wanted to join too, so after today’s first workout, I went to get him signed up before heading out.

During this “add on” which sounded simple…
(I had a few days ago been only told was just $25 no matter what contract option chosen, which sounded GREAT!) …..THE CATCH WAS* because of “how it is”, this “add on” would now have to be a brand new contract, MEANING the contract I signed LITERALLY the day before and the $109 (first month $39, enrollment fee $70) I had paid for was at a LOSS.

I was also signed up under the wrong contract come to find out, so I had to get that fixed too.

NOW, I’m repaying everything (2 x $70 enrollment fee, $49 for my 1st month membership dues, my husbands dues $25, and in 30 days 2 x $49 annual fees)

In conclusion, my rating of stars quickly declined after today’s experience of the very disappointing customer service I received by both Josh and Brian. Also considering my conversation with Josh, a day before FAILED to mention that if I were to sign my husband ON A DIFFERENT DAY, that it would have to be a whole NEW contract and I would be out of my first months fees. Matter of fact, my initial encounter earlier in the week with Brian, when I stopped by to check it out, the only mentioned was, “it’s just $25 to add on a person”, there was no, “but make sure you sign up on the same day or else it will have to be a new contract and you’ll be out of some money.”

Fortunately, I was waived the $70 enrollment fee I had paid the day before, but still lost out on the $39. I was repeatedly told “that’s just how it is around here”, “that’s just how we work” in regard to the loss of the $39 first month’s dues paid.

There was no apology for the lack of information the they both failed to make known.

On the paper there is obvious cost information HOWEVER the fine print is what they tell you verbally and it seems that depending on who you get, they may or may not mention ALL OF the fine print.

To the facility: Honesty goes a long way. Think about if this was you in my shoes. How would you take this? But let’s go with the Benefit of the doubt, that this is a newer facility. I could tell by the way that they had to consistently refer back to the displays for information, suggesting that they may not have all of the training committed to memory, however, their lack of training and/or complete understanding of the facilities information should not have been my problem. The best display of customer service would’ve been to chalk it up as a miscommunication on their behalf (whether intentionally or unintentionally) to me as the customer and void the contract I had signed the day before.

Source: Google

★ 5

amazing!

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★ 5

A well cleaned gym you dont see alot of those staff is great Jenna, brian, Ashleigh and gotta shout out to my trainer Josh awsome staff

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★ 5

What a great gym. Small and friendly. Clean. Good music. No pressure. Staff are wonderful! Glad I made the change from PF!

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★ 5

Nice clean gym. Good variety of equipment

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★ 4

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★ 5

Enjoy the early morning workouts with fewer people as it gives more access to the equipment. Clean facilities and friendly staff.

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★ 5

Good staff nice clean gym everyone’s respectful

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★ 5

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★ 4

The place is good in general but it does need more funding for better equipment.

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★ 5

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★ 5

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★ 5

Awesome atmosphere and friendly staff! You will feel welcomed.

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★ 5

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★ 5

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★ 4

Nice neighborhood grub, great assortment of solid equipment. Plenty of space, staff is quickly accessible and they have some cool features like red light and hydrotherapy.

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★ 5

The staff are always greeting you and checking on your progress or well being. There is plenty of equipment- I’ve never had to wait for what I use

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★ 5

Khalid is that dude!!! Very knowledgeable and overall a good guy!!!! Can’t wait to get him as my personal trainer!! Gotta work on these GLUTES 😆

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★ 5

New leadership has already made a difference!! Highly professional and respectful. Clean gym with a great atmosphere!!!!

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★ 5

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★ 5

Love this place. Been coming here for years. Just about the same people have been working in the building which allows you to make good relationships. Same goes for the people who come in to workout. It's like home. I wouldn't go anywhere else.

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★ 5

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★ 5

Excellent care, great trainers, I love the routines, I definitely recommend it.

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★ 5

Great spot to workout.

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★ 5

Love the convenience of open 24-7, very clean environment, positive community

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★ 5

Great gym experience!!

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★ 5

The staffs very welcoming & helpful, great place and a lot of equipment to work with !

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★ 5

Nice clean facilities. Very welcoming and not full of people hoarding weights and everyone respects each other. Equipment seems updated and well maintained. It currently is not over crowded but I have only gone a handful of times so far more to follow if needed.

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★ 5

Just renewed my membership and the place has only improved since the last time I was a member.

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★ 5

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★ 5

Great gym to get a great workout in. Has a nice variation of equipment for each muscle group, would definitely recommend to everyone!

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★ 1

Super annoying that you can’t cancel your membership here even though they tell you that you can with a smile when you sign up. Don’t let the sales tactics fool you. I’m on the hook for an extra two months (yes, even on their month to month no commitment plan) even though I live 35 minutes away because “I don’t need to requirements to cancel” without paying for an additional month. I truly regret signing up here for all the hassle and money it’s cost me for a total of maybe 10 workouts that I was interrupted in the middle of by the staff. This place is a joke.

Source: Google

★ 5

This place has really good top quality equipment. The staff is very nice and helpful… this gym is so worth it.

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★ 5

Wonderful gym! Always clean! Great staff! Highly recommend!

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★ 5

Out of all the gyms I’ve been to this is by far the best! The enrollment was super easy, it’s quiet and no one there pays any mind to you. You’re all there for the same reason. I’ve never been to a gym like this before, it’s over all amazing!!

Source: Google

★ 5

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★ 5

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★ 5

Great facility!

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★ 5

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★ 5

Nice and friendly staff and clean gym

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★ 5

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★ 5

Love this gym. Moved out of the area and have to leave it for a while but moved back and had to come back to since this gym has all the equipment and enough of it so where you aren’t waiting around to use it. It has the small gym feel but spacious. The staff is super friendly and would definitely advise anyone looking to join to do so.

Source: Google

★ 5

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★ 5

I love this gym! Pretty much every machine and weight I could want, seperate side room for agility, stretching, or ab exercises. Clean bathrooms with lockers and showers. It being 24/7 access is just the perfect touch. Love this place

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★ 5

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★ 5

Outstanding professionalism all around! Brian is truly an asset to his team. Tomba and Khalid are wonderful as well. I am so blessed to be a part of such an amazing establishment. I look forward to meeting with the other team members.

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★ 5

Renee is a great trainer…very knowledgeable and patient, but also tough when it’s needed. Helps me stay accountable and also not hurt myself! She helped me with a diet regimen and suggestions for homework like stretches and helpful muscle recovery methods. Would definitely recommend her.

Source: Google

★ 5

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★ 5

All the staff have professional attitudes and as friendly as can be. There is plenty of room to work out without feeling cramped by other gym-goers. Great value for a workout experience.

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★ 4

HiTONE is the perfect gym that you can go at anytime outside the normal timeframe (24/7 availability). It is very clean and well maintained with a lot of great equipment to choose from. It is smaller than most gyms but they did a great job on the layout & definitely makes the most efficient use of it space. Great Value and do highly recommend to people that don't need that big gym feel.

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★ 5

More than enough room and all the equipment you could need. When staffed, the place is immaculately clean.

The staff and patrons are all extremely respectful.

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★ 5

This is a great gym! I tried several gyms in the area and this one has the best staff, equipment, amenities and atmosphere!

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★ 5

Great equipment and clean environment. You're not just a number, staff really cares about you obtaining your health goals!

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★ 1

Gym equipment is mediocre. There is a $50 yearly fee that you are not made aware of. I was under an impression that I had canceled my membership back in August 2022, yet come January 2023 I am charged for a monthly membership fee when I have not attended the gym in 6 months. I then went in and canceled my membership AGAIN. Couple months later I am charged $130 for two annual fees and another month membership. Good luck leaving this place if you sign up.

Source: Google

★ 5

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★ 4

Great gym and staff just wish they didn't vaccum every single day at the same time when it's most convenient for me to be there

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★ 5

I have been working out here for a long time. I have always loved it. The club manager Tamba is a great guy. Brian, Lilly and Ashley are all great also!

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★ 5

This is a clean, organized, well equipped, non crowded gym. I was blown away at the different machines and work out stations when I walked in. This is a few miles farther than my normal gym but I will take the few extra minutes to come here. The layout of the gym is great and we'll put together. The staff I interacted with were all smiles and had good vibes. I'm excited to get a workout in at this place. HiTONE, you've got yourself a new member!

Source: Google

★ 5

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★ 5

Best gym experience

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★ 5

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★ 5

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★ 5

Great gym for working out, good trainers, clean and not crowded like some gyms. Many options for equipment. Not a gym rat, but I feel comfortable here.

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★ 5

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★ 5

Nice gym, smoothie king next door is a plus.

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★ 5

Great equipment and clean place overall! Bernard is a great personal trainer! He’s dedicated and has the best personality- but don’t think that means he lets you get off easy 😄. The group classes with Ashleigh are also awesome- she keeps a good pace and keeps it challenging! All of the staff and management are nice and helpful.

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★ 5

Nice facility, friendly staff, solid vibes. 10/10 Would recommend.

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★ 5

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★ 5

Tomba the club manager and all the staff have been very personable and friendly since my initial visit. My personal training sessions have produced major results and my overall confidence is improved

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★ 5

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★ 5

Great staff

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★ 3

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

I’ve been going here since before they were HiTone. Great clean gym with great equipment. They have an air filtration system to prevent virus spread and other safety measures in place. Tamba is a great manager and Taqwanda will get you worked out great in boot camp classes.

Source: Google

★ 5

Quite possibly the best gym ever! All staff members are amazing and honestly treat me like they've known me for years, even though I just joined in August 2020. I highly recommend attending the classes. The instructors actually track my progress each week and challenge me accordingly. If you've been meaning to join a gym, now is definitely the time and this is the place.

Source: Google