★ 5

Great gym equipment, and employees!

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★ 5

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★ 5

Best gym in nc area.

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★ 5

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★ 5

Ive been going to this gym for about a year and absolutely love it here. The staff is so kind and the gym is always spotless. A comfortable location for all skill levels!

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★ 5

Love Hi-Tone! Tons of great equipment to choose from. There’s also private areas where you can workout away from everyone else’s. They also have recovery rooms with massage chairs, sauna and even a tanning bed. It’s always clean and the all the employees are so nice and welcoming. They have personal trainers who work one on one with you as well. Antonio is the best trainer and gym manager!

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★ 5

Great gym. It doesn’t get crowded. Good equipment and workout machines. They have tanning beds, a sauna, & red light therapy. I definitely would recommend this gym

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★ 5

I workout at Hitone and I love the hospitality and the setup of the gym, it has everything I need and more. Love utilizing the free body scan every month which also comes with a personal training session.

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★ 5

I LOVE working out at HiTONE. The staff makes me feel so welcomed and comfortable. I highly recommend them.

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★ 4

I am very pleased with the gym. It is always clean and neat. The staff is usually helpful and courteous.

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★ 5

Love the atmosphere, always motivating and it is not too busy.

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★ 5

Love the recovery rooms. Front desk girls are the best!

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★ 5

Awesome gym! I love the mirror room for privacy and you can take lots of pictures! Amazing trainers, they really take the time to understand your fitness goals. Plenty of lockers and showers and helpful staff!

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★ 5

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★ 5

Great environment. Staff is very friendly and helpful. Especially Ana. She’s very sweet and willing to help

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★ 1

I had to cancel my membership here after I was in the lobby and overheard one of the employees (a short girl with black hair) releasing information about other members such as addresses, phone numbers, and even email addresses to random people. The gym otherwise is okay being a little pricey but I can not risk my information being released.

Source: Google

★ 1

This place was great when I started in early 2023. Everything worked and everything was well taken care of and new. After a while the sauna wouldn't work,red light therapy didn't work, massage machines broke and u can't get into anything u pay for unless it's staffed. I worked all day and would go at night to not be able to use anything. Also the staff is not trained in troubleshooting any of the said machines. Last November the company started taking extra unauthorized money out of my account. I talked to the employees and the manager gave me my 118 dollars back that was taken without my consent. Worst of all when I found out they didn't let me quit right away even thought they stole money from me I had to wait two months that I still had to pay for. I paid for the power up bs they ask for in the beginning of the year and got my money stolen and didn't get any sort of apology or anything from the company to make it right. Also they tried taking everyone's keyfob in favor of phone sign in . I refused to give mine up and for good reason because people kept getting stuck outside due to a glitch from the sensor. They lied telling me the fob wouldn't work but it did all the way to the end even a year after they switched over. Employees though are top notch and they're all sweet and polite. The company though is hot garbage. If you want money stolen, corporate that couldn't care less and broken machines this is the place for you.

Source: Google

★ 1

It was great when I started two years ago. Out of nowhere they wanted to ban the key cards and switch to phone sign in. They had a girl at the Desk be really aggressive in trying to take them. I kept mine and behold the phone sign in would not work and my key card still did even though they said it would. I paid for the power up to use the sauna, red light and tanning booth but whenever I went it was closed or they straight up didn't work. My last straw was when they took an extra 180 dollars from my bank account without reason then when I tried to cancel they told me I still owed them for the following two months. The people that work there are great and nice but the company itself is God awful and when you try to get them on the phone it's attitude because they refuse to admit that taking all that extra money doesn't break the contract. Horrendous financial management and they increased the fee this year which I was fine with paying until they pulled that bs with taking my extra money. I would think it happened to more people but they're too busy with life to notice which I think is what they were hoping for. Don't go here find another place. The facility is nice but not worth the headaches of the corporate office. 0/10

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★ 3

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★ 5

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★ 5

I just love everyone at HiTone! Antonio always speaks and greets us when we come in and Megan who has been training us in a small group training program has produced more results in a few weeks than I did on my own during the first year of my membership. I am grateful for their persistence in getting my daughter and I signed up for the personal training! And the consistently positive atmosphere brought by Knowledge in the gym makes the workout a bit more bearable😊 His energy is electric!

Source: Google

★ 5

If you’re in the Sanford area trying to find a good gym, I highly recommend checking out HiTone. What caught my attention personally was the cost of the membership, cleanliness, the amenities available, and the friendly staff. The cost of the membership, in my opinion, is very affordable and worth the price. As a member, you have access to great equipment, fountains, a sauna, recovery rooms, massage chairs, and an overall clean space to comfortably workout in. In addition, as mentioned, the staff at the front desk is super friendly and willing to assist you the moment you walk through the doors. Personally, having spoken to Antonio, Daniella, and Knowledge, made HiTone a very welcoming environment. Overall, I highly recommend HiTone to anyone who’s searching for a new gym in the area.

Source: Google

★ 5

HiTONE Is just a beautiful gym. Being that they are accessible 24 hours, I can work out whenever I need. Most of the time I’m there before and after business hours and I feel extremely safe. We use a QR code to enter so they know when the facility is being used and who’s using it. It’s also the cleanest gym I’ve ever used. They have everything that you need in order to be successful with being physically fit. The trainers give you a detailed workout plan that caters to your fitness goals. The gym is spacious, and every staff member is welcoming. They also have a variety of classes. . Whatever you need to work on, they have a machine for that! HiTONE is always my choice! They have lots of choices of membership plans for every budget. It’s my favorite place to be.

Source: Google

★ 5

so good it’s fun to work out here and there are nice people here

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★ 1

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★ 5

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★ 5

Its a great place to work out! Several machines to use and you can be in your own little world. The people are especially nice too!

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★ 5

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★ 5

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★ 1

A nice variety of equipment although some other key pieces would be nice (seated hamstring curl, a true hack squat) Gym has potential if they can figure out how to get so many people from using others memberships, feel as though it’s 4 people per membership which doesn’t help with how unorganized the place continues to be with weights slung out everywhere, bathrooms are constantly filthy and certain spots of gym could definitely use some house keeping all whilst I feel like staffing is getting hours continually cut so no cleaning can be done.

Source: Google

★ 5

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★ 4

So far so good, the 24 hour feature is awesome and so is the warm up area, will try to give an extra opinion down the road if possible.

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★ 5

This gym will have everything you need and more at a fair price.

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★ 5

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★ 2

Issue with the “24 hour”scanner at the door that allows you access to enter the gym because they do not have staff 24 hours nor on Sunday at all. Also, I don’t like that I’m paying for some thing and I don’t have access to it due to no staff being on the property. I’m hoping they are able to have staff on the property to allow their paying customers to use certain amenities. Also, I have noticed that it seems quite dirty. Tanning room looks like it’s never been swept or dusted. The women’s locker room, which only has one working shower, the drain sometimes is clogged and while you’re taking a shower, it ends up being 2 inches deep. But other than these issues I do like this gym, I like the equipment that they have to offer. I hope they can fix these issues.

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★ 5

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★ 5

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★ 1

If you are over 21 and want to work out at night, do not join this gym. Unless you like spending money you will not use and will lose due to not being able to cancel your contact without being an attorney! This place is like an unruly high school gym that disrespectful children sneak their friends in to work out with them because they lack the self respect and confidence to follow the rules or be alone. The older "gym bros" seem to put up with it / like it because it makes them feel younger.

Either way if you are trying to workout at night to be a little less fat for the wife and kids at home (shout-out to all the hardworking Dad bods out there), and you get enough immaturity from your daily grind (and don't want it where you work out) then go elsewhere, the management does not seem to want to correct the problem and the contract is a pain if you want to get out of it. Simply not worth the extra work and aggravation when I work hard enough during the day.

Source: Google

★ 5

Just started but Welcoming crew, clean equipment, just a great atmosphere specially if ur afraid to go to gym...Don't Be.

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★ 5

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★ 5

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★ 2

dirty, floors dirty, bathroom smells awful. Only one toilet has been working for months. It's a gym, turn the heat off please.

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★ 5

This gym has it all!!! Or almost everything to get your workout in. Very well located and great staff. That fact that it is 24/7 works great for me as my schedule is always changing.

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★ 5

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★ 5

Great gym, 24hrs has everything you need to take yourself to the next level or keep yourself in top condition.. Can't go wrong by joining unless you don't go...
Don't compare this place to that hypocritical planet fitness..HiTone is a gym you go to train and change yourself... Not have pizza night and watch the meek take up room..

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★ 5

Not overly crowded.. have everything that I need..

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★ 5

I was impressed by the personal care that I received. In addition all of my concerns were addressed and I was very grateful for the advice on my bad knee.

Director Scott has been a wealth of inspiration with my training sessions and I feel my strength and mobility returning.

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★ 5

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★ 5

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★ 5

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★ 5

Great gym, well lit and clean, never too crowded!

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★ 5

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★ 5

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★ 5

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★ 5

So far awesome I just started

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★ 5

Awesome staff, clean, great fitness classes and trainers are top rated!
Equipment is state of the art!

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★ 5

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★ 5

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★ 5

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★ 4

Great gym I used to come here and now I’m back. Better machines but It could use some new machines and hopefully fix the water fountain it runs really slow especially if you are paying a bit more than planet fitness. It’s worth it though because it’s not super busy and it’s not super big.

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★ 5

Exclusive equipment. Can feel the burn from very first workout. Tech here is amazing for recovery therapy. Space is limited but accommodated by extremely nice and well kept equipment!

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★ 5

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★ 5

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★ 5

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★ 5

Great staff, variety of good quality equipment, and the facility is kept clean. Not sure what more you could want in a gym!

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★ 5

friendly environment, lots of helpful and respectful people. Not the best gym but the environment is very welcoming and purely motivating.

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★ 4

Only thing missing is a seated hamstring and preacher curl machine!

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★ 5

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★ 5

Great place to train!

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★ 5

Best gym ever! So clean and the staff is very nice and helpful

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★ 5

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★ 3

Overall good gym. Busy on the weekends. Also really expensive for what you get.

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★ 5

Awesome staff, cool classes, personal training, and smoothie king next door!

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★ 5

Melissa was patient with me as I signed up through my insurance and we figured it out together even though it was passed posted door hours. I’ve always struggled to have motivation to go to the gym but since joining I look forward to going and enjoy my workouts!! There’s plenty of equipment and space to make the most out of anyone’s experience!

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★ 5

Great location. Front desk staff and manager are very friendly and helpful. The facility is always clean and peaceful. They have all the latest gym equipment. I have to give M.J. a special thanks for showing me around and always helping me when I need her. I really enjoy going to the gym.

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★ 5

Best gym in Sanford hands down!!!!! Check it out you won't be sorry!!

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★ 1

I tried to cancel my membership because I moved and got a traveling job where I’m out of town 2 weeks at a time and they are still charging me 50$ a month and won’t let me cancel my membership very aggravating.

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★ 5

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★ 5

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★ 5

Strangely enough, kinda cool place to workout

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★ 5

I’ve been working out for over 25 years. You name a gym I’ve been to it. I looked at all the gym’s 20 minutes from here. For the money this is the best gym in the area. The manager and his staff are always helpful from update the equipment and keeping the place clean, and the staff is very friendly and are happy to see you when you’re there. That is rare in this day and age and the music they play there is always different. Let’s just say they get five stars from me.

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★ 5

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★ 4

I love working out at HiTONE. The staff makes you feel welcomed and they are ready to assist. Scott, the manager, is always excited to show the new equipment and happy to give a quick tutorial on how to properly use the machines.

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★ 4

Hitone, in my opinion is one of the premier gyms in town.
It’s a multi-generational gym, as well as a multi-cultural gym.
The staff members are outstanding, they go beyond their calls of duty to assist the members in any way possible.

I love coming into the gym finding new equipments.. little hidden treasures in every corner of the gym.

Scott has really taken this gym to the next level & I’m loving it at Hitone..
Would give 5 stars, but has to keep them on their toes.

Nita L

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★ 3

This gym has a lot of potential, but it's always dirty when I go in. It's obviously not the gym's fault that people never pick up their weights (a safety hazard) or pick up their trash, but they should either post signs or have employees do more rounds to keep the gym maintained.

We rarely ever see staff even during the "staffed" hours but we have 24hr access so it's not a big deal.

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★ 5

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★ 4

Apenas voy empezar a llevar a mi hijo ,aquí fue el único lugar donde Elo aceptaron tiene 12 claro en compañía de un adulto 👍

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★ 4

Have a new manager that is professional, knowledgeable, and comes across as a great guy. Gym has state of the art features that are very unique for the area. Gym is clean, well equipped, and provides a great atmosphere.

I'm not a member right now but they are certainly worthy of my business and they may just get my membership if they continue to be as good as they are.

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★ 5

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★ 4

Overall great value for the membership. The staff is polite and knowledgeable. The environment is welcoming. I'm confident you can ask anyone in the gym for advice, judgment free.

My only con, they close some of the "wall" amenities after staffed hours. It's understandable, but if work only allows you to make it into the gym early or late hours then you aren't getting the most from your membership.

IMHO

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★ 5

I really like the biocharger, but the customer service was awesome as well.

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★ 5

I’m not a member but I choose to workout here when I’m in Sanford for a VA Appointment and I really enjoy the V-Squat machine. Since I’m recovering from two knee surgeries it give me the support I need while working my quads.

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★ 1

I had an apt scheduled and text confirmation and when I arrived no employee was working

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★ 5

Awesome place awesome atmosphere and people

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★ 5

Just joined, but great customer service . Great looking equipment, with trainers on hand to guide you.💯

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★ 4

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★ 5

Excellent experience overall. Since switching from Planet Fitness I have realized how important a good gym is! This place is awesome!

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★ 5

Love Zumba with Monica!!!!!

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★ 3

Was at the gym and one of the trainers kept walking around and micromanaging the people working out. Made me very uncomfortable.

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★ 5

I absolutely fell in love with this gym from day 1. First you get a free 7 day trial and you don't even have to leave card information! You can request consultation with one of their extremely professional staff. There are mirrors all over the place. Gym is set up to optimize flow. The staff actually works out here. The weights are always re-racked correctly and is very well maintained. They have all the recovery options too. Inferred sauna, sound therapy immersion, red light therapy, hydro massage beds. It's a top knotch gem of a gym.

Source: Google

★ 2

I workout in the morning and live too far to drive back home just to shower. It is critical for me to be able to shower at the gym. That's the reason for the poor review. The showers do not always work and when they do there is no hot water some times. I've run the shower for over 10 minutes waiting for hot water, sometimes I get it, sometimes not. Additionally, the drainage in the showers is terrible. 10 minutes in the shower and water is 2 inches or more deep and flowing all the way into the changing area by the lockers. If you need to shower at the gym, this is not the gym for you. Outside of that the gym is fine.

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★ 5

Honestly the best gym in Sanford by far!

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★ 5

This is the best gym in the area! Hands down!!

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★ 5

HiTONE has the best and most attentive staff. I love how clean it is there!

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★ 5

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★ 4

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★ 5

Best gym!

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★ 5

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★ 5

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★ 4

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★ 5

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