★ 5

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★ 1

I stand on my review, as i can see im not the only one with the customer service issue.
How about you guys take a day or two to train your staff as suggested and less time addressing us on the internet. The way you choose to address everyone explains why your staffs customer service is the way it is. Thanks for proving me right.

Ive been here 1 time, because I'm looking to switch from planet fitness, the space is kind of small, but they have decent machines. It wasn't to packed when I went which is what I was hoping for. I would've considered the switch but customer service sucked. I wasn't greeted upon entering the establishment. I went for a day pass, my money was taken and that's all she wrote. I was stared at with a confused look as if I wasn't supposed to be there but all in all I did my hr and left and I don't plan to return. Train your staff.

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★ 1

Overpriced $80 membership for no reason, owner is rude

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★ 5

Top notch equipment and very friendly staff!

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★ 2

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★ 1

-literally no staff after 7pm, which makes half of the facility useless most of the time
-nickel and dimes over any opportunity to up charge
-barely any lockers
-insane monthly price considering the staff hours
-insists on playing Fox News all day with no sound or subtitles…why even have the TV??

Edit: Look at how they wrote a literal novel because of a bad review from someone who spent hundreds of dollars with them and is more than qualified to speak on the experience... and then they went for a personal attack... I rest my case.

Glad these snowflakes are out of my life.

Source: Google

★ 5

Awesome gym, quality equipment that is always in good shape
Always clean
Members use anytime
Great classes offered
Love the staff!
Have been members here since 2019! Won’t go anywhere else!

Source: Google

★ 1

i’ll update later just time stamp this review for now.

it’s 7:28 and I have signed up at Crush-it down the street thanks to the terrible service I received here at Jet. Please do yourself a favor and shop around. The experience at Jet really turned me away and I am so glad that it did because I was able to find a better gym with much better service. I’ll save the details because I would like to move on from this experience but the two ladies at the front desk must have not wanted to gain business today. No greetings or welcome, just a face of discontent with me and my husband walking through the doors. I’ll also add that one of the ladies did have the eagerness to let me down on my question of using a day pass for 24 hours. But was there any of that energy to welcome me in signing up? Nope. Disappointed in the treatment here.

Source: Google

★ 5

I’ve been a member at Jet Fitness for a few years now and wouldn’t go anywhere else. From the cleanliness of the entire gym, locker rooms, showers, sauna and the overall atmosphere, is one that’s truly a fit for me. They offer a wide variety of waters, energy drinks, protein shakes, snacks and a retail space that encompasses a wide variety of options that best suits each member. More so , if you’re into group classes, they offer a vast variety of options (boot camp, yoga/stretch, cycle, etc.) throughout the day to best suit those with different working schedules. And better yet, these are included in your monthly membership!
I may be biased but if you’re looking for a positive and healthy fitness culture, you should try Jet. Did I mention they are open 24/7 too!?

Source: Google

★ 5

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★ 5

Great gym equipment and atmosphere. Very clean and welcoming. Highly recommend.

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★ 3

Dude it's expensive but I did t take the classes so I don't know how worth it it is

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★ 5

I recently sold my business, retired and joined Jet Fitness. The gym is spotless and the equipment is wonderful but what is most impressive is the employees! Everyone made me feel welcome from day one. As a former business owner, I know how difficult it is to get and keep good employees. That is a reflection of a good work environment and good management, which leads to a positive customer experience. I am especially impressed with the classes they offer as part of the membership. The unique ability of Betsy, Lily and Vicki to intertwine strength building and cardio along with yoga, stretching, coordination and balance has made an immediate impact for me. My chiropractor was amazed at the progress I have made since I joined Jet Fitness. I am ecstatic that I made the decision to join Jet Fitness and highly recommend them to anyone looking for a great new gym to join

Source: Google

★ 5

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★ 5

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★ 4

Really like this gym. Better than the other gyms I went to visit in Mooresville. Embarrassing experience for my boyfriend when one of the female staff members walked in on him in the bathroom the first day we had our membership though. I saw them walk into the bathroom without announcing themselves so was definitely their fault but he said he hasn't seen a female staff member in the male bathroom since. Pretty sure they corrected that situation.

😬 Other than that one minor incident (which we laugh about now), the actual reason they did not receive 5 stars is I wish they would had an actual decline chest press machine (which allows isolation of each side) that takes the plates and maybe a regular leg curl machine (not just the lay down one and stand up one). Also, The sitting leg press is way too close to the decline bench so be careful or your butt will end up on someones head if you are spotting.

Finally, I hate that there are wipes everywhere and it seems NOBODY wipes down their machines after using them. That is just poor hygiene on the gym goers, not necessarily the gym itself as they provide the wipes however, signs to wipe down machines instead of telling people not to lean against the walls may be beneficial. This is why i wipe down each machine before and after use. MRSA, cellulitis and ring worm is not something I take lightly.

Even so, they are still a very good gym with a sauna (closes 15 mins before the staff leave) and the only one I like in the Mooresville area and I did my research.

Source: Google

★ 5

Cleanest gym I've ever been to! Not only will you pretty much always see one of the staff actively wiping down machines during regular business hours, you will also see members doing the same after using something. After all, we are all in this together to stay as healthy as possible both inside and out. You'll find the newest equipment in Mooresville here with all machines and free weights in excellent condition. No rusted out plates or janky machines that barely work here. The owner, Jenny, is a local, female business owner who has put together a wonderful gym experience in a great location. Her staff is friendly and knowledgeable, too. The personal trainers have vast experience and creative programs to help you achieve all of your fitness goals! They have a wide variety of yoga, core, and spin classes available with plenty of times throughout the week to accommodate even the busiest of schedules. Come check out Jet Fitness and you'll be happy you did.

Source: Google

★ 5

Awesome gymn, great people, open 24 hours!

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★ 5

Good gym, not too busy. Clean, well equipped, friendly staff.

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★ 5

I love my gym

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★ 5

At first I was a little intimidated but I have been going to the total body workouts for the past two weeks and they’ve been so much fun! Yesterday, my coach called out and coach Rachelle substituted in her place. Sadly, I was the only one who showed up and I was feeling a bit nervous since I’m just getting back into a gym. Coach Rachelle is amazing y’all!! She turned the workout into a little boot camp and did the entire workout right next to me! We laughed and talked while we worked out which made the time fly by. When I left I was extremely happy! Coach Wendy is the Total Body coach who usually coaches and she is amazing as well. She also talks and keeps the studio welcoming and fun. Both coaches make the classes fun and inviting for all skill levels. I would definitely recommend them!!

Source: Google

★ 5

Jet Fitness is by far the best gym in the LKN area. Super clean, well staffed and the classes are great!

Source: Google

★ 1

What an absolute joke, completely overpriced for nothing special. A standard gym for 70 bucks a month plus an annual fee. Lady who showed was extremely rude and did the bare minimum. If you are going to charge that much at-least pay for some friendly staff who are going to try to bring in business there were 4 people just standing around. Equipment seemed newer but standard. Better gyms for a whole Better value. Will never return. shame on you.

Source: Google

★ 1

Disappointed when staff and ownership displayed a lack of integrity.

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★ 5

The best local gym in Mooresville professional staff clean environment and weights galore

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★ 5

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★ 5

Jet Fitness feels like home. The staff are super friendly and the classes are awesome. The equipment is very well maintained and super clean. There is not a single thing I would ask for differently.

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★ 5

Fantastic, clean gym with an amazing owner!

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★ 5

After touring apartment’s in Mooresville area, may relocate from southwest Charlotte, thought I’d tour a couple of gyms. Stopped by Jet and was greeted by a friendly staff. This gym is unbelievable. VERY well equipped. Cleanest gym I’ve ever seen.

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★ 5

25% veterans discount is much appreciated. Super clean facility with all brand new equipment is a win in my book.

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★ 5

By far Lake Norman's premier fitness center!

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★ 5

Plenty of space, very clean, great equipment, awesome staff.

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★ 5

Jet is a great gym. We love it. And the owner is the best!

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★ 5

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★ 5

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★ 1

A coworker and myself were in need of a quality lifting facility while in town on business, killing time before our flight and we came across Jet Fitness. Upon arrival at noon on a Saturday we were denied a guest pass and directed to leave. I suppose we had intimidated the local members with our size or something. They should consider extending their guest pass hours to increase profits. After seeing how they reply to potential customers, I feel blessed to have not been permitted to use this gym. If they spent their time selling guest passes instead of responding to 1 star reviews, they would be better off for sure.

Source: Google

★ 1

I was coming in from out of town wanted a guest pass after my morning job down here. Was told they close at noon and guests can’t be there without a member. What kind of gym closes at noon on a Saturday. Ridiculous.

Source: Google

★ 5

Moved to Mooresville in December and signed up at Jet the first week. Toured Jet first, then several others locally and returned to Jet the same day to sign up. The staff is always welcoming and personable. They're never not cleaning the facilities and have the best equipment. After your workout or group class you can stop at the front and get a protein shake from their multi page menu.

Source: Google

★ 5

Jet Fitness and Jet Performance Labs are a top-notch facility with any equipment needed to reach your fitness goals. Jenny and the front desk staff is always there to help their members. The gym is always clean and they offer great classes, protein shake bar, and personal training. If you are new to the area or have been in Mooresville for years, check out the Jet facilities!

Source: Google

★ 5

Easily the best gym in Mooresville. They keep up with their equipment and the staff is top
notch.

Source: Google

★ 4

Solid gym. Great staff. Reasonable price. They keep the equipment and facilities clean and they have a wide variety of equipment to suit almost all of your fitness needs. Big positive that it’s 24hr and have several trained staff for personal training. A few minimal complaints result in the 4* over the 5*. Namely I wish that there were at least one more barbell rack, as the two stations are often filled even during non-peak hours. And while you can pay month to month, I’m not super Also not crazy about their membership cancellation policy - required to pay 2 months past your notice of cancellation.

Source: Google

★ 5

Hands down the best gym in Mooresville. The staff is great and the gym is very clean. It has everything you need to get a good, solid workout.

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★ 5

Great gym

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★ 5

Jenny (the owner) is a badass. That's all that needs to be said. But if I was going to say more, I'd say that it's the cleanest and most upscale gym in LKN.

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★ 5

Great gym, great people. Super clean and top notch equipment

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★ 5

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★ 5

Top of the line gym. Great equipment, super clean facility and a great layout.

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★ 5

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★ 5

Awesome gym, super clean, top of the line equipment, has everything you could want. Great atmosphere!

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★ 5

I have been a member of Jet for over a year. When I moved to Mooresville, I did my research - and I have not been disappointed! The gym is clean (most important) and has the equipment (all new and in pristine condition) you need for a complete workout. The staff is super-friendly and always available. I feel like I have found my perfect gym!

Source: Google

★ 5

Not a huge gym but never to full and enough and very good exercise equipment. Pricey yes but I feel like it’s worth it.

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★ 5

Not only is the gym itself clean but the lock rooms are amazing!! The staff is friendly and willing to help with anything. I highly recommend this gym to anyone in the Mooresville Area!

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★ 5

Jet Fitness is a great gym! Not only is it one of the cleanest gyms around, the staff is friendly and welcoming!! Hungry, grab a really tasty protein shake!

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★ 5

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★ 5

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★ 5

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★ 5

Great spin class and instructor michelle.

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★ 5

We have been members of Jet Fitness for about 6 months now and cannot say enough good things about this facility and the staff. The staff is friendly and very diligent in their maintenance of the facility. The owner has been extremely accommodating to our family. The equipment is well maintained and there is enough equipment with the space needed to get in a great workout in a very non-judgmental environment. We highly recommend Jet Fitness !!!
Pete & Laura Foster

Source: Google

★ 5

Great gym, clean facility with top quality equipment. Staff are attentive and engaged to ensure all your questions are answered

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★ 5

Best gym in Moorseville!

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★ 5

This is the best GYM in Mooresville.

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★ 5

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★ 5

A great friend of mine got me going to this gym. The new facility is top notch.

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★ 5

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★ 5

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★ 5

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★ 4

It's ok

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★ 5

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★ 4

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★ 5

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★ 4

Small locker rooms, bad showers. Everything else is very good. Waiting on a new facility.

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★ 5

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★ 5

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★ 5

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★ 5

Been a member of this gym since 2011 and it's amazing. Locally owned and rarely crowded.

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★ 5

Place is awesome so far. If you're looking to join, their staffed hours vary. Friday they're staffed until 4 and Saturdays are staffed fr 9-12; it's probably best to call. Best $40 I've spent in a while.

Source: Google

★ 5

This gym has all the bells and whistles of a high end establishment, but for a fraction of the cost. Plus, it's 24 hours!!!

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★ 5

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★ 5

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★ 4

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★ 5

Great place to workout and have great trainer that care

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★ 5

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★ 5

THIS IS jET>>>LOL

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★ 5

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★ 5

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★ 5

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★ 5

Wonderful gym. Great staff and teachers. Been going there for 5 years. Wouldn't think of changing gyms.

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★ 5

Such an amazing gym! The employees are always nice and respectful to everyone. The gym is always clean and they have tons of high end equipment! I would definitely recommend!

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★ 5

I absolutely love my gym! Classes are amazing, the staff is great, the facility overall is hands down the best!

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★ 5

I have been going to Jet Fitness for 3 years
Awesome gym and people are great except Jenny, LOL! Just joking

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★ 5

I love Jet Fitness! Hands down--they are the best gym not only in Mooresville but the entire Lake area. The staff is super friendly and willing to help out and answer questions anytime. I love their spin/strength classes and the personal trainers there as well. You can't beat the price for 24 hour access and unlimited classes as well. I'll never switch gyms!!!!

Source: Google

★ 5

Highly recommend! I've been to many gyms before and Jet Fitness 24/7 is the best! The staff is always cleaning and very knowledgeable and friendly. They have a lot of equipment and always buying more equipment. Can't beat the price for 24 hour access.

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★ 5

They gucci

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★ 5

Love this gym and everything about it! Classes are great! I love my trainer and the staff is super friendly!

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★ 5

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★ 5

Very clean and well run by owners that are there everyday. New equipment, showers are clean and great classes.

Source: Google