★ 5

I have been going to Orangetheory for a little over two years now and it was the best decision I have ever made. I consistently go to both Lauren and Rachel's classes, and they are both PHENOMENAL coaches. During every workout you can bet that your coach will be your biggest cheerleader and will push you to your greatest potential while also making sure that you stay safe/steady with your form. Plus, you get a chance to smile and laugh while you work out, and everyone needs some laughter in their life. From the front desk, to coaches, to management everyone is friendly, knowledgeable and competent. The environment is warm and welcoming which only adds to the amazing community OTF Matthews has created. If you have been on the fence about coming, I highly recommend you just give them a call so they can set you up with a free class!

Source: Google

★ 5

I recently moved from Charlotte to Matthews and have been loving the Matthews studio/coaches! Coach katie really knows how to push you and makes it so fun! Truly the best escape

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★ 5

Coach Katie is excellent! She ensures your form is accurate and your time is well-spent targeting exactly what your body needs. She aligns her workouts to your needs and challenges you to exceed your goals.

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★ 5

The workouts are awesome — every class is structured to push you in just the right way, and I always leave feeling stronger and more energized. What truly sets OTF Matthews apart is the environment. The coaches in Matthews are next-level — encouraging, knowledgeable, and genuinely invested in your progress. They take the time to learn your name, help you with form, and push you without ever making it feel intimidating.
The community vibe here is so positive and welcoming.

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★ 5

Great coaches and an amazing full body workout!!!

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★ 5

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★ 5

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★ 1

Super bad management. They are good only as long as you keep the membership with them. Once you want to cancel, they turn out to be a huge pain. You just can't get rid of these guys.

My husband and I canceled our OTF membership a few months ago. We had to do multiple submissions. The staff kept smiling and saying that we'll get an exit procedure email, which never came. After repeated talks with the receptionist, they finally took our offline forms and said cancellation is processed.

Months after this happened, my husband got an email today that our payments are still due with this business and that if we dont clear, it will go to collections. Ridiculous. Never going anywhere near this business anytime again in my life.

Source: Google

★ 5

I LOVE coming to work out with Coach Lauren! My studio is Harrisburg which I also love but whenever I see Lauren is teaching I drive the 25 minutes to come sweat with her. She keeps you motivated while challenging you. She keeps the ambiance fun and uplifting! She is an amazing coach. Come visit her, you will NOT regret it.

Source: Google

★ 5

I've been a member for about two and a half years. Love the workouts here so much more than going to a regular gym. It's never boring! Coach Lauren is a great coach. In addition to the orange theory 60 minute classes, I especially like the weight training classes.The only change needed is to bring back those noon classes and add more classes in general! This loyal and faithful member would really love that.

Source: Google

★ 5

Sierra was a big help in getting me signed up for my membership! She answered all of my questions and was very patient with me as I was getting acclimated to the studio. She then introduced me to Coach Jaccob who was also very knowledgable about all the questions I had pertaining to fitness and the class itself! Such a wonderful team. If you are looking for a fun and caring environment to be in, this is the place to be. I cant wait to come back for my next class!

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★ 5

I have going to the matthews for 2 years and it’s a treat every time I go and get a workout in. The staff is super friendly and welcoming and the coaches are great at what they do. I recommend anybody who is on the fence about wanting to join to go ahead and do it.

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★ 5

The entire staff here is fantastic! Very helpful and supportive. Lauren is a fantastic coach. Only thing I wish they would do is have a more consistent morning schedule and a 90-minute option on Saturday mornings.

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★ 5

Friendly and professional staff. Never been into class style gyms but OTF is so motivating and truly made me sweat like I never did before. Eddie, has been nothing but helpful and supportive through my journey here to a new me!!

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★ 5

Lauren and Eddie are phenomenal! They were extremely helpful and kind. I can’t wait to start my journey at OTF!

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★ 5

Amazing workout and good vibes!

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★ 5

Best workout in Matthews!

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★ 5

Sierra is the most fun & inspiring coach I’ve ever had the pleasure of taking a class with! Seriously makes workouts fun as someone who typically works out alone but has no idea what I’m doing most of the time! The energy is incredible & makes me feel STRONG in & out of the class which is something I know everyone will feel walking out of her classes!

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★ 5

The staff and coaches were very welcoming, made it easy for me to walk into a new environment and have a great workout!

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★ 5

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★ 5

Coach Allen is the BEST for strength training at Orange Theory. You don’t know what you can do until you take some action and stick with it!!!

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★ 5

I attended a class earlier this year because a friend ask not thinking anything much of it. I did not planned on joining at all. But I definitely enjoyed it more than I had thought. I signed up to be a member and have been coming since. I love how amazing all the coaches are and how they push you to better yourself.

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★ 5

Sierra is the best, Sierra number one!

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★ 5

Rachel is THE BEST instructor ever! We love her! She helps, challenges us, and give us an amazing class every time!! Keep it up, Rachel!! 💕💕

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★ 5

After losing 70lbs I realized that I needed to do something more to, not only keep the weight coming off but, stay strong and healthy. I found Orange Theory on a whim and tried it out. I immediately fell in love. Not only is everyone at this studio amazing, from the people at the desk to the Coaches, but it is so fun! I've met 4 of the Coaches now and, while they are all awesome, Lauren is by far my 5 star rating Coach. She makes class fun and personable and is able to motivate you when there is nothing left in you. Seriously, make time to check this place out.

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★ 5

Coach Lauren is great! Clear instructions and great music. I love this location.

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★ 5

Fun and energetic coach

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★ 5

Lauren is an excellent coach—motivating, energetic, and exactly what I need to enjoy exercising. Her classes are always engaging and inspiring. Everyone who works at the gym is also incredibly friendly and professional, creating a great overall environment.

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★ 5

Orangetheory is an amazing workout that will push you in a very good way! All coaches are amazing but Coach Lauren comes in hot with the motivation every M-W-F and every other weekend! She pushes you, hypes you up, and spots you so you can continually grow in your strength!! Come enjoy a full body workout and challenge yourself at Orangetheory Matthews!!

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★ 5

Lauren is the bomb!

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★ 5

I’ve been going to this studio since it opened. I love it! Lauren and all the coaches are fantastic! I highly recommend

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★ 5

Coach Lauren is a great fitness motivator!
I always have a great workout when I take her classes.

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★ 5

I’ve been going to Orangetheory Fitness for a while now, and I can honestly say it’s one of the best decisions I’ve made for my health and fitness. The workouts are always challenging, energizing, and well-structured—but what really makes the experience next level is Coach Allen and Coach Lauren.

Coach Allen and Coach Lauren bring an unmatched energy to every class. They are incredibly motivating, knowledgeable, and genuinely care about everyone in the room. They take the time to help with form, offer encouragement exactly when you need it, and somehow manage to make even the toughest workouts feel fun. You can tell they are passionate about what they does, and that energy is contagious.

If you’re thinking about trying out OTF, I can’t recommend it enough—especially if you get the chance to work out with Coach Allen or Coach Lauren!

Source: Google

★ 5

Nice facility, good coaching,with high energy effective workout

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★ 5

Update - April 2025.

I took a break back in 2023 and have come back. Nothing beats OTF. It’s absolutely worth it.

I cannot emphasize enough how amazing this location is! Everyone at the front desk is warm & welcoming, Z was the first to recognize me coming in for class.. it felt good to be seen as a person and not just another customer. There’s something about a person knowing your name that feels good. Cody, TJ, Rachel, & Kelly.. amazing coaches (bet they’re all amazing, I’ve just only had classes with them)

Classes used to overwhelm me, felt like I couldn’t keep up and thought people would judge. Not here. Everyone works at their own pace and we’re here to get healthy and/or fit, whatever journey you’re on. I’ve never run a mile before, I was ready to quit when Z got on a treadmill and ran alongside me to finish strong. Cody ran alongside my sister as she conquered her first mile. The music keeps you motivated and the workouts give you a good sweat. I receive correction when I need to fix my form or modified versions when needed. I feel the coaches are invested in their classes and their engagement reflects it. 10/10, highly recommend to everyone I know.

Source: Google

★ 5

Friendly and professional staff. Never been into class style gyms but OTF is so motivating and truly made me sweat like I never did before. I am setting new running records that I never imagined would be possible. Keep in mind that if you don’t like running or jogging, you can still do elevated walks which solidifies the concept of each on their own pace.

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★ 5

Orange Theory is such a great place to workout - encouraging atmosphere, challenging workouts, and top notch coaches (especially Coach Katie and Coach Rachel). The classes & coaches keep you accountable! If you are looking for a new gym to join, check out Orange Theory!

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★ 5

Again, travelling to Charlotte! Love coach KK she pushes me to always do better. See you next time in Charlotte!

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★ 5

I’ve been at orange theory for a year now and am grateful to have it in my routine. The workouts, coaches, front staff, facility are all top notch. I love that I just have to sign up for my spot, show up on time and work as hard as I want to. You will never regret prioritizing your health!

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★ 5

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★ 5

I love and miss orange theory. Joel was my favorite coach. Not sure if he’s there anymore but his classes were awesome! It helped me get fit before my wedding and I wish I could still go but live quite far from the location now. My only gripe is I miss the 3g classes from before Covid. Hopefully they open up near me soon! Keep up the great work orange theory! ❤️

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★ 5

I appreciate that this specific studio isn't so big that you get lost in the crowd. I love Orange Theory because when I work out on my own, I lack accountability. OTF has amazing coaches (Katie, Lauren, Rachel!) and support team (Jaden & Tatiana!) that not only push you, but call you out when you miss a workout (in a friendly way). It's nice that they care not only about your workout, but get to know you on a personal level too. That makes working out fun again.

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★ 5

I can’t say enough great things about the Matthews OTF location. Coach Katie, Rachel, Lauren and MJ all helped me navigate another fitness journey while pregnant and I’m incredibly grateful for their expertise. Coach Katie and Rachel are extremely helpful with any modifications your fitness journey may need at any given moment. If you’re looking for an exercise routine that you won’t dread…OTF is undoubtedly the way to go. I’ve been a member for maybe 5+ years and swear by it.

Source: Google

★ 5

This is a fantastic studio and always fun and lively. Kelly , TJ, Andrew and the entire staff is awesome 😎😎😎

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★ 5

All the coaches at OTF Matthews are so motivating, encouraging, and create a fun environment to work out in. The studio is clean and well maintained, and the community is so supportive. I have seen great improvements in my fitness levels since joining and working out now is one of my favorite parts of my day. I highly recommend to anyone looking for a great workout and community to join!

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★ 5

I have been a member at Orangetheory Matthews since 2022. It’s a great group of members that has become a workout family. The coaches and SA’a are great. I’ve been fortunate to have been coached by some incredible original coaches that taught me great techniques. We had an interesting couple of months where management at the corporate level made some odd decisions that alienated many members, but we are fortunate that coach Katie has come in and hired an amazing staff with kevin, Rachel, Lauren and MJ and she’s rebuilt everyone’s trust and then some. Katie knows which buttons to push and doesn’t make the mistake of trying the same thing on everyone. The SA’s, Tatiana and Jaiden, are important as well as they set the tone. I highly recommend!! Also coach Dori who is new and she’s French so she brings a whole different vibe!

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★ 5

I’ve been going to this gym for over a year now, and it’s hands down the best workout experience I’ve ever had! The environment is amazing—clean, welcoming, and full of positive energy. The coaching staff is top-notch; they truly care about your progress and always push you to do your best. Every workout is challenging yet fun, and the variety keeps things interesting. If you’re looking for a place with a great coach, supportive community, and a motivating atmosphere, this is it. Highly recommend!

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★ 5

The coaches here are amazing! KK and Lauren know how to motivate me to keep going. Sunday will be by 800th class and I have no plans on stopping!

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★ 5

I am a life long fitness junky and was skeptical of the OTF format. 2 years later I am in the best shape of my life. The coaches are upbeat, encouraging and extremely motivating. All fitness levels have a home here as there are modifications provided based on your ability. I love the sense of community we have at this location and there is always a friendly face to find once inside.

Source: Google

★ 5

I have been a member of OrangeTheory Matthews since it opened in December 2022. The workouts are fun, challenging and varied and I always walk out with my shirt drenched in sweat! The members are incredibly friendly and are a great second reason to show up to class, the workout giving you More Life being the first!

The coaches at Matthews are also great! It’s easy to fall into a routine with a coach that wants to get to know you, train you, and cares about keeping you healthy through all the hard work. Coach Katie is exceptional at this. She watches each member as they perform the movements and gives fantastic instruction on how to rep injury free and account for any body movement issues or injuries that a member might have. She is incredibly knowledgeable and loves to help people reach their goals!! Coach Kevin and Coach Dori are my other favorite coaches who bring years of experience and enthusiasm to keep you motivated and training right!

I can’t recommend OT Matthews more highly! It is the best workout I’ve ever done, and it is so easy to stay consistent with the plan, the coaches, and the friends!

Source: Google

★ 5

Nearly a year of OTF membership, and I truly believe I found this community at just the right time. Last November as I was inching towards a plateau in a personal health jorney, losing steam and motivation. OTF (particularly the Matthews location) helped to push me towards consistency and continued healthy choices. Since joining, I have gained so much confidence in myself and my strength. I started a powerwalker, and with the encouragement from Coaches who truly care, I am now running between 2.5-3 miles a class. I used to think I would never run a mile straight again, but OTF has proved me wrong in the best way.

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★ 5

Love this studio! The coaches not only know you by name, but they know when you are missing from your usual class, know your injury's and are able to give you other options, and challenge you to be your best every workout. Would highly recommend to friends and family to join the OTF matthews family.

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★ 5

Love this studio! Super clean and the coaches are phenomenal. I love that I can go at my own pace and still feel like I’ve made progress.

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★ 5

I joined OTF Matthews about 10 months ago because some of my friends were already going. When I started going, I power walked at about 3 mph and would get winded. With encouragement/pushing from coaches, I gradually increased my base to 4.2 mph. Their faith that I can push myself more has encouraged me to shift more into the jogger range! It's quite a slow jog, but I was able to jog 20 minutes uninterrupted this past week. A year ago I would have never thought that would happen! I know that by this time next year, I will be fully running!!

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★ 5

Will always miss the OG coaches but we are relieved to have coach Katie (KK) and Tatiana rebuilding culture and slowly bringing life back to this studio.
Give em’ a try, you won’t be sorry. And when you do, make sure you use the right door, the left one doesn’t open…

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★ 5

OTF Matthews has it all! Passionate coaches, great music, and welcoming members no matter your current fitness level. Tatiana greets you with her beautiful smile and positivity as you walk through those doors, Coach Kevin gets you in the right mindset (even on days you’re not super motivated) and keeps it going by pushing you to get those splats, and Coach Katie challenges you in weight selection and pace to the point you leave feeling so proud of yourself. Before you know you know it, you’re signing up for all the amazing monthly challenges, showing up consistently, and succeeding! If you told me 2 years ago I’d show up to 5am classes more days than not, and that it would often be the best hour of my day, I would have thought you were insane. The fact that I don’t have to plan my workouts, get to work alongside some incredibly inspiring athletes, AND have fun makes Orange Theory different than other group fitness classes. The Matthews crew is truly the best ❤️

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★ 5

I have been a member over a year now at this location and have had a great experience with past and present coaches. My fiancé & I love how welcoming this studio is and especially enjoy Coach KK always pushing us.

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★ 5

Coach KK runs a great studio, this is not my home studio but I am made to feel at home every time I come. I travel to Charlotte for work and I know she will always but extra weight on my back while I'm planking. 😜 Joking aside. Great studio with a head coach that actually cares about your progress. If you're in the Charlotte area go there!!

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★ 5

I have been a member at OTF Matthews for almost a year. The workouts are always engaging and challenging. The coaches are amazing and motivate me to push myself in every class. It is a fun atmosphere that makes me look forward to going to the gym!

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★ 5

I absolutely LOVE OTF and the Matthews location! The workouts change each day and give you a good mix of cardio and weight lifting. I never was an athlete and typically avoided workouts until I found Orange Theory. I now really enjoy working out thanks to the coaches and workouts at OTF!
I’ve read the one star reviews and went to the Matthews location at the time mentioned in those reviews. It was rough, I’ll admit. I choose to stick it out because Orange Theory really works for me. I can say the Matthews location is back!! Coach KK has worked hard to bring back the incredible sense of community at this studio. There are 3 studios equal distance from my house and I choose to go to Matthews! The members and coaches are awesome!

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★ 5

I have been going to the Matthews location since it opened in 2022. I recently made this location my primary spot for group fitness and I cannot recommend it enough. The staff is super friendly, the coaches are very knowledgeable, the studio is clean, and the workouts are consistently great and effective. The members are one-of-a-kind and the community is truly a family. I am by far in the best shape of my life because of Orangetheory. If you are looking for a place to land in fitness, this is your answer. Bonus points if you join the 5am crew :)

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★ 5

I LOVE ❤️ 😍 💖 Orange Theory in Matthews. Everyone is also. Very supportive for a beginner!!

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★ 5

Tatiana and KK were nothing short of amazing!!! From the moment I walked into the door I was greeted with so much kindness.
KK pushed me and held me accountable throughout the whole workout. I highly recommend coming to this location. You won’t regret it ✨👏👏👏

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★ 5

Took Coach Dean’s class with a friend- 60 min 2g…on Sunday morning at 10:30 am… He strongly motivated the group, but also made us laugh quite a bit that my friend and I forgot we were working out. Great workout!

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★ 5

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★ 1

Very sad to leave this review. I joined this studio in December and had the absolute best experience with Cody. He was motivating, encouraging, and so incredibly fun to workout with. He made it enjoyable. I always laughed at his jokes and looked forward to his classes. They were my favorite. Even after a long day at work, he made my day better and still pushed us all towards our fitness goals. I don't know what went down at this location, but several coaches seem to have fled the scene in a mass exodus. I don't want to support a company that would cause that type of reaction/response from their head coaches. It doesn't sit well with me and for that reason I've decided to cancel my membership and look elsewhere for a gym.

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★ 1

In the past month and a half this location has gone downhill fast. I've been a member since it opened (almost 18 months ago)
and unfortunately corporate greed has taken over!! I've watched them secretly fire and run off 3 amazing coaches and multiple front desk staff with no explanation. I've canceled my membership.

Source: Google

★ 1

If you’re looking at reviews for this Orangetheory and you see the five stars, those are from a time before today. This location lost their front desk and PHENOMENAL coaches in the span of a month. You’ll see the names Rachel, Cody and Lancy. They aren’t here anymore and it’s not because they didn’t want to work at this location anymore.

This location was once a true community to support you and your goals. The people who led that are gone. I could have once said this was a place that no matter who you are or what level of fitness, you’re welcomed and shown how you are capable.
I can no longer say that.
I was a founding member of this location and I’ve cancelled my membership. That’s how BAD this is.

This location is now just another uncaring corporate fitness studio, and if they didn’t care about the people who worked for them, imagine how they will feel about you. Go find your journey somewhere else, because you’d be paying way too much to be a part of a now soul-less “community”

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★ 1

Have been a member since December 2023. Until very recently it was the best gym I’d been to. However, in the past month, at least 4 coaches have left, along with front desk staff due to poor decisions from corporate or upper management. The coaches were people with years of experience at OTF who cultivated a high energy atmosphere of encouragement and confidence. Unfortunately the atmosphere is completely different now without them and not for the better. Please consider somewhere else for your exercise program.

Source: Google

★ 1

Writing to update my previous review of orangetheory Matthews. New management has made business decisions that leave a sour taste in my mouth. They have chosen to, in one way or another, get rid of their coaching and desk staff completely. The previous staff had carefully cultivated a culture of high energy and enthusiasm to participate in fitness, and this is why I initially signed up. Coaches serve as so much more than instructors, they are the gateway to your "product" and the previous coaches were astounding at their job. I felt motivated, pushed, guided, supported, and most importantly the coaches fostered a sense of community at this location which made it a standout from other locations in the area. This location is on the path to become another corporate entity rather than a place to find community and support in your fitness journey, and for this reason I won't be coming back. Good job at ruining the best location in Charlotte.

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★ 5

Love the Mathew’s gym & crew. Bring back Rachel!

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★ 5

This location is THE BEST. I’ve attempted to go to others and while they’ve been good nothing compares to the staff at this one which makes the longer drive absolutely worth it. Everyone is always so friendly as soon as you walk in the door and you can’t go wrong with having Coach Cody! No matter the time of day he’s always willing to answer any questions and make me feel at ease. He’s very professional and personable too. Would highly recommend yall check this location out over any in the surrounding areas.

Source: Google

★ 5

How could you not love OT Matthews?!? You don’t have to worry about finding an instructor who vibes with you for that’s guaranteed. In the beginning I tried various classes (5am, 6:15am, 10:30am and the evening classes). I’m not a morning person, but if you are, Coach Lancy is for you! She’s energetic and knows her stuff. She’ll help you to get through that 5am feeling great about yourself. A good end of week workout is the 5:45pm class with Coach Omarhi. Omarhi is motivational. He gives you the boost you need to come in and finish the week off strong. My personal favorite is Coach Cody! He’s funny yet sarcastic (as I am), but he cares for you and about the work he does. He’s well versed in training and if you have a goal, he’s going to help you reach it even if you have RBF a whole class because he’s enjoying kicking your butt ;)

All in all, OT Matthews is a great studio w/ great coaches and various class options that’ll cater to anyone’s needs.

Source: Google

★ 5

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★ 5

Giving some long overdue love for my favorite place for their 1 year anniversary! I've been attending Orangetheory at another location since 2018, and moved over to Matthews when they opened since it was much closer to home. I LOVE this studio. Primarily because of the fantastic coaches, Cody, Lancy, Rachel, and others, are the heart and soul of this place and keep things fun and exciting while pushing you to reach your goals. OTF keeps it interesting with a variety of templates, benchmarking workouts and challenges throughout the year to achieve anything you set your mind to. Give yourself the gift of MORE LIFE and come join us in the orange zone :)

Source: Google

★ 3

Update: I did have a billing issue with this location that has since been resolved.

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★ 5

Orangetheory Matthews is a game changer! I work out in the early mornings and I love coming in and jumping into a workout. Lancy, Cody, and Melissa are personal trainers who already have workouts set up for us.The team is amazing!! They make the workouts fun and challenging. I highly recommend Orangetheory Matthews!!

Source: Google

★ 5

I have been a member of OTF for about 2 years and recently switched to the Matthews location. I love everything about Orange Theory Matthews, the classes are great and the coaches are great. Coach Lancy and Coach Cody make 5am worth waking up for, they are energetic and fun and also constantly encourage me and help me do better! I moved 30 min away and I still go to 5am at Matthews because I feel so at home and love my gym and the friends I’ve made!!

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★ 5

I love orange theory in general but especially love the family feel at otf Matthews. The coaches are not only great at instructing, they’re fun and great people that become friends. So so happy I joined this summer.

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★ 5

Front staff is so friendly, the equipment is state of the art and brand new! Use of heart rate monitors keep you from over doing it or slacking off. Absolutely love coach Cody!

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★ 5

Rachel motivated me to get a PR today with Nick cheerleading from the side. Best day ever!!! Come join us at OTF Matthews

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★ 5

LOVE THIS PLACE! I joined over the summer and signed up for a plan that allowed me to go 2x/week… It didn’t take me long to change to unlimited classes. Totally worth it… great workout… awesome coaches. I like that you can set your own pace and every class is different.

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★ 5

Very enthusiastic place for you to push yourself on having discipline in your workout routine.

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★ 5

Good programs, good people. Clean place. Recomended!

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★ 1

My friend and I wanted to try out this gym due to recommendations, however we had to cancel our free workout- and on the phone I was told it was fine but we received a $28 charge. We were told it was because we didn't cancel but 1.) We had cancelled and 2.) No one told us if we didn't show up that we would get charged.
But even besides that I had to block their number because they kept calling over and over and over. I had the same woman call me within the same hour.i work a lot and also watch my phone in case my family needs me, but that was ridiculous.
Id give it 0 stars if I could, everything was handled poorly and they won't give us our money back, they said it doesn't matter that it was a free trial. But again, I called to cancel both spots. So I guess if you like harassment and theft this is the gym for you.

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★ 5

Best coaches out there- they genuinely care about each person. Coach Rachel is incredibly attentive!

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★ 5

This review is for Coach Cody... I'm jealous of this location because it's his home studio and we only get him on loan. Cody is by far on of my favorite coaches and makes the hour fly by. Cody thanks for the motivation!

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★ 5

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★ 5

I joined at the end of May and I must say this was a life-changing decision for me! I absolutely love this studio! Every coach is motivating, helpful and encouraging! A big thank you to all of you! Cody, Melissa,Kelly,TJ, and Rachel are phenomenal coaches!!!!

Source: Google

★ 1

I tried to ignore the bad reviews but visiting in person only proved them true. They will not disclose any lower packages and will only present you with the highest one they can push on you. Just another overly priced 45 minute work out class.

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★ 1

The classes are lame and for the money I spent they got no AC🤨.

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★ 1

I hate to leave bad reviews but my overall experience with this has been stressful and overly expensive. The classes are not worth the price, the cancellation policy is basically designed to charge you an extra month and the overall experience is too salesy. I will not be recommending it any one who is actually interested in getting into fitness. I am extremely unsatisfied with their services and customer care.

Source: Google

★ 1

Absolutely ridiculous management , was Charged for TWO MONTHS after speaking with manager telling them I wanted to cancel my membership only to be looped into a three week “process” needed to be approved by the manageR, only to be REJECTED the approval to discontinue and refund of previous month…. Extremely infuriating how management cares more for the money than their customers, blatantly obvious and upsetting. DO BETTER

Source: Google

★ 5

Can’t say enough good things about OTF Matthews! Been loving it and Cody is my favorite coach!! He’s literally the best and cheers everyone on and always plays the best music!!!!

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★ 5

All of the staff at OT Matthews are fantastic. I appreciate the individual coaching and support I receive. Highly recommend!

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★ 5

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★ 5

Good coaches, good classes!

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★ 5

Enjoyed the friendly atmosphere and being able to push towards my goal is superb for me.

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★ 5

OTF Matthews is awesome! Great classes and great coaches!

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★ 5

Absolutely love OTF Matthews!!

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★ 5

Great experience and great workouts!

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★ 5

Coaches here are wonderful! Solid workouts. Kelly is amazing! Very informative and helps you understand the different exercises. Everyone here is nice and friendly. #OTFGang

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★ 5

Great workout; program is constantly changing, so your body never hits a plateau. Every workout feels familiar, but unique. Love it for losing weight, toning up, or improving cardiovascular fitness.

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★ 5

Relocated from up North last year and was stoked when this location opened up. I really enjoy the workouts they helped me push myself and help me train for races. The coaches and staff are always so friendly and enthusiastic. Great place to workout. 😊

Source: Google

★ 5

Just started Orange Theory 2 months ago and I love it! Super friendly staff and coaches! Great results so far!

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★ 5

Started up Orange Theory with my fiancé and we’ve been loving it. Been seeing amazing results and it’s really a great place to work out with a great staff and awesome coaches. Highly recommend.

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★ 5

I have been going to OTF Matthews since they opened and have finally found a fitness studio I love and look forward to going to!

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★ 1

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★ 5

I recently moved to Matthews and made OTF Matthews my new fitness home. I love the energy and creativity the coaches bring to every workout!! I always leave out feeling better than when I came in. Super thankful for my 6 AM workout crew. I highly recommend this studio for anyone in the area 🙂

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★ 5

Great classes, clean studio, friendly staff!

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★ 5

Love, love, love! Highly recommend Orange Theory (Matthews specifically)… every coach gives you what’s needed for each workout. I feel so much better after coming 3-4 times/week.

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★ 5

Orangetheory is an amazing place to work out! The coaches and staff are amazing and extremely nice and always welcoming.

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★ 5

Coaches and staff ant Matthews are amazing!!! OTF is always the highlight of my day! I joined back when the Matthews location first opened in January and they have been a tremendous part in my mental health and self love journey! It’s been an amazing experience and they are all so genuine and understanding!

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★ 5

Love this Orange Theory and all the new equipment! All the coaches are amazing and every workout is great!

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★ 5

I joined back in January because my friend needed someone to go with her for her first couple of times but I loved it so much that I joined!! The coaches are great, helpful and informative. Everyone else is just also so helpful and smiling faces greeting me through the door! If you don’t have a place to go, this is the place to be!

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★ 5

I love the whole staff. Melissa C is such a great coach and I would follow her to Arbo to Matthews to China. Cody is also amazing. All around a great experience!!

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★ 5

I absolutely love OTF Matthews! I had been out of the fitness/training routine for at least 10 years and was nervous about getting back to the gym, but OTF Matthews has made the transition to getting fit and healthy again a wonderful experience! The staff and coaches always greet you with a smile and are enthusiastic and encouraging! It’s a very positive atmosphere and community to be a part of!

Source: Google

★ 5

I started going to orange theory to get in shape for my wedding and I’m OBSESSED! This location is so clean and the coaches and staff are amazing. I can’t wait to continue to go, this will definitely be part of my fitness routine for years to come!

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★ 5

Love OTF Matthews! Such a welcoming environment with friendly staff and motivating trainers! No matter what fitness level you are at, this is the place to push you to be stronger and better than you were when you walked in. Love the workouts and community!!

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★ 5

I’m still pretty new to OTF but I have completed 10 classes and I can already feel a difference. All the coaches here are amazing! The staff are always so welcoming. The vibes are always on point. I always have a good time! I always leave after a workout feeling great. I will definitely recommend otf Matthews to everyone I know.

Source: Google

★ 5

I’ve been attending OTF Matthews since January of 2023. I’ve attended different Orange Theory locations, so I was very excited to join at this location. The studio is clean, the staff is kind and the coaches are really fantastic. Since joining, I’ve made great progress thanks to the quality coaching. Some of my favorite trainers are Rachel, Simi, Frank, and Cody.

Here are some great reasons to join:
- It’s one hour of your time
- The coaches are very knowledgeable and helpful
- The workout is always different
- There’s fun challenges to get you engaged

I would highly suggest that anyone give it a shot.

Source: Google

★ 5

I love the Matthews location!! Great workouts with the best coaches, staff and members. Everyone is so welcoming and it makes coming to class so much more enjoyable. The music is always top tier and gets me pumped for class! 10/10 would recommend this location to anyone!

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★ 5

Love the Matthews studio! Coach Rachel, Kelly and MC keep me going! Shout out to Summer on the front desk! Perfect thing in the mornings to start your day with.

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★ 5

Super great studio! Sales associates know you by name and are excited you are there! The coaches bring high energy, great music, and help you with any concerns or injuries you have. Great work out, and will leave feeling great!

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★ 5

Every one at Matthew location are great love this place the workout is awesome great stress relief!😊

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★ 5

The coaches are great and the staff are so welcoming! I look forward to going every week!

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★ 5

I joined OTF Matthews soon after they opened and it has quickly become one of my favorite parts of my day! The trainers are always so positive, upbeat, and encouraging! The front desk staff is so kind and always greet you by name. I love that the workouts are never the same and the playlists are always a vibe! If you’re looking for a place to fit in - it’s Orange Theory Matthews!

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★ 5

I love Orangetheory Matthews!! Amazing coaches and great staff! As an athlete who is early in my fitness journey, the coaches are helpful to provide an alternative that fits my needs and encouragement to do what i can. Highly recommend!

Source: Google

★ 5

So happy with the new studio in Matthews! Friendly staff and members make their awesome workouts even better!

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★ 5

Love love love OT Matthews!
It’s like a little family!❤️

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★ 5

Great workout and great people! Cody, Rachel, & Melissa are awesome! Try it once and you will be hooked!

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★ 5

I’ve been a member for many years and absolutely love orange theory. I was originally a member in St.Petersburg, FL, but then moved here for my job a little over a year ago and tried Aboretum as the Matthews location wasn’t open yet. Since Matthews location has been open, I’ve felt right at home again. The coaches and staff are exceptional. They really take care of me and all my fitness needs. I love the classes, music and the motivation it gives me. Thank you for all your hard work! PLUS it’s 10mins from my house - what a win!

Source: Google

★ 5

I just transferred from my OTF studio in NYC to the Matthews OTF in January and they have made me feel right at home! Everyone is so nice! I’ve been doing OTF since 2018 and it is the best workout I’ve ever had. The classes are different everyday, so I don’t get bored. They have challenges all the time which helps me keep track of how far I’ve come. This is the strongest I’ve ever been! I highly recommend joining!!!♥️♥️♥️

Source: Google

★ 5

The Matthews OrangeTheory gym is amazing! My fiancé and I started going in December when the gym first opened and we have absolutely loved it. The coaches are extremely supportive and make you feel encouraged throughout the workout. I was worried the coaches were going to be intense like at other gyms, but that isn’t the case at OrangeTheory. The coaches are very thorough and show everyone the exercises as you go, and also show options if you are uncomfortable/can’t do the initial workout. Overall, since I started OrangeTheory, I have lost about 50 pounds. I can’t recommend OrangeTheory enough!

Source: Google

★ 5

I absolutely love OTF Matthews! I started when it opened and everyone is so great and supportive. The coaches and staff are like you own personal hype team and always trying to push you to do your best! If you get the chance, be sure to take a class with Coach Melissa and Coach Rachel because they really are amazing and have some amazing playlists!

Source: Google

★ 5

My new favorite Charlotte area location! The coaches & staff are friendly, encouraging & helpful. I recommend people of all fitness levels to join.

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★ 5

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★ 5

I've been coming to Orangetheory to work out for about 5 years. This studio in Matthews is now my home since it is so close to where I live. The staff here has a great attitude and is very helpful. The facility and equipment is top notch. Come here and start transforming your body and your life!

Source: Google

★ 5

Amazing studio layout and outstanding coaching and sales staff (: brand new equipment, high energy music, vibes 10/10. Best workout around!!

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★ 5

I cannot say enough how much I love Orange Theory Matthews!! I am absolutely hooked, and the atmosphere is always so much fun! I 1000% recommend to anyone!

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★ 5

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★ 5

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★ 5

Love Matthews OTF!! Staff, coaches and members are great! Coach Rachel is the best!!

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★ 5

Upon arrival to the studio in Matthews I'm always greeted with a smile and by name. The staff and coaches are always willing to help and answer any questions I may have. And the workouts...what can I say...they are always changing and challenging, never a boring session. Thanks to Z, Andrew and all the staff/coaches for helping me meet my fitness goals.

Source: Google

★ 5

Love this place!! Who would’ve thought I’d love to workout 5 days a week!! The coaches are great and so are the staff. Feel stronger with each workout.

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★ 5

I really enjoy the classes here. The coaches are very knowledgeable and get to know you. The staff is also very friendly and helpful. I do two classes a week and I feel stronger each week.

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★ 5

From my first phone call with Andrew where he listened to what I needed, now 6 weeks later …I am an older athlete who got good at running and cycling long, and also got slower and weaker each year. OT has got me fighting back again I am leaner , stronger and faster. Great coach’s, great atmosphere. !!!

Source: Google

★ 5

love the workout and coaches !!! clean and welcoming environment — would highly recommend!

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★ 5

I’d been looking to switch up my fitness routine for both my sanity and physicality when I happened upon the new Matthews location right before their grand opening while at the Starbucks nextdoor.

Z and Andrew and the rest of the staff were incredibly welcoming to an average mom like myself who hasn’t been to a group fitness class in a long time and wasn’t sure I wanted to again.

They encouraged me that the classes held a wide range of former mom athletes like me who fell more to the average side of simply wanting to be healthy now, power walkers, never-worker-outters, to marathoners.

There would be no feeling out of place. All were welcome, and with the mixture of the treads (bike if needed) rower, and weight floor everyone would get a great workout with plenty of modifications where needed.

I was wondering if I’d feel weird (because as women we can be total head cases at times, come on You know, you know 🙄) about the mirrors all over the place, but at the first workout I never thought once about the mirrors with the dimmed orange lights, the pacing of the workouts and the great music. I take that back, I DID think about the mirrors when I needed to check my form as the really awesome trainers were consistent about teaching and commenting on form, and you could look in the mirror to make sure you were doing each weight training move correctly.

So everything from trainers, to staff, to workouts, to music is what I need this stage in my life. You may want to check it out for yourself if you read my novel.

Source: Google

★ 5

I have been attending for over a year. This is the best workout I've ever had and I've been working out on and off for almost 30 years.

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★ 5

Such a clean studio. I really enjoy coming to Orangetheory Matthews.!!!

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★ 5

Great work out! Glad I made it!

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★ 5

Best workout I’ve ever had. Staff is so helpful and very helpful and encouraging. Members are also great to work with and hold each other accountable. No place I’d rather work out a!!!

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★ 5

I came in a few months postpartum wanting to feel more like myself and get back in shape. The classes are amazing because you feel so motivated while also getting to choose your own pace. The staff is knowledgeable and will help you improve class after class. Absolutely obsessed ❤️

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★ 5

I recently joined the OTF family and have enjoyed all the workouts. The Matthews location has a great staff and facility! Coaches are awesome and keep everyone motivated.

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★ 5

Absolutely love Orangetheory Fitness Matthews! All the trainers are great and very helpful! If your thinking about joining, just do it!

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★ 5

Orange theory is awesome! You will get fit and energized. The staff is so kind and they are vested in your health goals.

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★ 5

LOVE OTF Matthews! Great coaches and staff. The equipment is great and its always clean. The staff is so personable and it has a family atmosphere for sure. It's also awesome that the workouts are always different and every day you walk in, you never truly know what you are going to get! haha

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★ 5

Great class, great coach, great location!

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★ 5

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★ 5

Love orange theory! The Matthews staff and coaches are great. A very welcoming environment for everyone regardless of your fitness level or experience. They (along with Park Road) have been a big part of my weight loss journey (now down 65 lbs since June). Don’t second guess, try it today!! Great people, environment and program!

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★ 5

Very nice and friendly

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★ 5

I am loving the classes. The coaches are energetic and fun. Keeps you motivated. I did the unlimited classes which if you use is good value. Workouts always different

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★ 5

So grateful OTF came to Matthews. Incredible workout that we greatly missed when we relocated. The studio is clean, staff is friendly and coaches are great! Highly recommend!

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★ 5

Great gym, great environment! Very clean facility. Highly recommend!

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★ 5

As I’m new to the area, I took a long time going around to different chance to try to find a place that would suit me best. Orangetheory, being the last place that I had travel to over this week ended up being the best place that I travel to. As I entered inside the gym, there was this beautiful atmosphere of people laughing and taking the workout. Seriously but not too seriously that you wouldn’t have a good time. They were no Judgfull and people eager to come up to me and talk to me. But one associate that stood out from the rest was this younger gentleman named Andrew. He welcomes me in with a big smile and explain to me. The different types of programs or gym offered giving me a tour of the gym, showing me the different machines and all the options that they had for me to work out with. It was refreshing to see a nice face who seem like they truly cared about me and getting myself and the best physical shape and health I could be in. It didn’t seem that Andrew‘s efforts were there to make a profit or going to sell. It seems like he genuinely cared about me and that’s something that I won’t forget and it’s the reason I signed up at this gym if anyone is out there and skeptical of any gyms to join, I promise you this is the one to go to sidenote, the bathrooms were very clean

Source: Google

★ 5

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★ 5

I’m brand new to Orangetheory and I’m so glad I joined when this location opened. I love it!! If you get a chance to take a class with Rachel, DO IT! She’s awesome at pushing you and helping with form. Everyone at the front desk is also very inviting and willing to help.

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★ 5

Great place to work out! Love the trainers and the front desk staff!

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★ 5

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★ 5

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★ 5

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★ 5

The new Orange Theory at Matthews Township Parkway is incredible! The studio is very clean and setup for an awesome workout. I took the 5AM class with Rachel and she was so encouraging and helpful throughout my workout; great music too! The workout pushed me outside of my comfort zone while still feeling energized to start my day off on the right foot - thanks OTF!

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★ 5

Awesome studio, I was previously attending the studio in the arboretum but this is closer to my home. Really impressed with the coaches and facility! Great workout as always

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★ 5

I love OT Matthews! Everyone is so nice and the facility is always very clean. The trainers are all so great as well. Love it here!

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★ 5

Orange Theory Matthews has become our fitness family. We were so excited to hear that they were opening this studio and it has exceeded all expectations. Z has been a great manager and Andrew has been our hype man from the moment we signed up. The coaches are engaging and motivate us to be the best version of ourselves. This gym will push you to your limits and you will notice your body and mind transform. The members range from competitive athletes to the everyday walkers and consists of all ages! If you’re in the Matthews area and aren’t signed up, you’re missing out! They offer a free workout and if you try it, you’ll be hooked.

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★ 5

The best workout ever. Staff and coaches are friendly and approachable. Great location.

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★ 5

Loving this place clean and lots of happy folks…Wonderful instructors they get you bumping!!! Thanks guys my heart is having a fabulous time see you at noon!!!

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★ 5

My experience with OTF Matthews has been nothing short of amazing. Workouts have been challenging but achievable, and the coaches are high energy and engaging. Super welcoming to newcomers of all fitness levels. Highly encourage anyone interested to check out Orange Theory in Matthews

Source: Google

★ 5

I have LOVED getting started with OTF Matthews. I was intimidated to start but the staff instantly made me feel at ease and have been so patient and great teachers. It’s such an effective full body work out- makes the hour sacrifice feel worth it! Rachel is a fabulous coach!

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★ 5

I was soo excited with OT opened up near me. I ABSOLUTELY love the workout, the staff are super friendly and really try to get to know you. If you can take a class with Rachel, she is AMAZING!!!!!

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★ 5

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★ 5

Absolutely love the coaches and front desk staff! Andrew has been wonderful and was very informative from our first call. The coaches have pushed me and I’m so happy with the results! 10/10 recommend!!!!!!

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★ 5

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★ 5

Great, friendly staff, killer workout.

Source: Google