★ 1

The receptionists are terrible. There's maybe 1 out of 15 there that will actually greet you or tell you to have a good day on your way out. One of the female receptionists is always on her personal phone on a call and doesn't even bother to interact with you. Also the same paper towel machines are always broken or out of paper towels. It takes all of 2 minutes to swap out a broken machine for a new one. It can't be that difficult. I see why this gym is so cheap to go to now. Pay the extra $15-20 to go to a gym that actually cares about the upkeep

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★ 4

I have many years experience with working out and going to gyms, after twenty five years I wanted to spend my time doing other things and stoped going to the gym. It’s been about seven years now and i find myself overweight. That is what led me to Planet Fitness. I am looking to join a facility and start working out again. First off, the location is good with ample parking. It has a lit up parking lot which appears to be safe - actually I had gone back a second time in the evening just to see how busy it was around the six o clock time of day and there was a police car sitting nearby in the business park. The facility was busy but not overwhelming. The day I stoped by, I was greeted professionally, I was asked to fill out a form before he showed me around. There were all types of people there from young adults to older individules. The facility is clean well equipped with machines and free weights, they have some tanning beds, tanning room, some massage chairs that you can use at an additional fee level. The locker room was clean. For me though I personally like to go to a facility that has a sauna, this gym does not. I also like going to a facility that has an indoor walking track, this facility does not. I think this is a nice gym with good staff to help and keep up the facility. I was surprised when he told me they stay open 24 hours a day most days of the week. I may end up joining the facility to try it out because it’s easy access from where I live. It is worth checking out.

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★ 5

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★ 5

This is the best Planet fitness in all of Mecklenburg county!! Staff members are always helpful and very friendly. The gym is also maintained well and is always clean.

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★ 5

Need to go more! But I really like this gym. It's a nice size gym with all the equipment I need. I hate to talk so positively because it's beginning to be packed all the time. But good gym!

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★ 3

When the weekend staff is here on time it's great, but at least 1-2 weekends a month the staff is late opening the location

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★ 5

Still very clean and not too busy.

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★ 5

Love the staff here. Everyone is friendly and professional.

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★ 1

The music at this Planet Fitness is at nightclub levels.
I can't hear anything coming out of my earbuds - every time I attend. I have brought this matter to staff. I was told that management would be informed. Management didn't change anything. I've recently resorted to attending the YMCA instead of this place.

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★ 5

Clean, well lit, friendly staff.

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★ 5

Nice gym! Obviously like that it’s open 24 hours

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★ 5

Nice staff and the machines are good. ((Edit)) after going for 2 years now. This gym has actually changed my life just from carido alone. I managed to go from 275lbs to 220lbs at (18yrs old, 6ft) with just pure motivation a some monster energy drinks here and there. I want to thank all the nice employees for always being so kind every time I have walked in which has really motivated me to keep going everyday non stop for 4 months. Now I am focusing more into strentgth which this gym has an adequate amount of free weights and machines for doing. Overall an amazing gym. (edit 2) now from 275 to 195

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★ 1

Why is the A/C and fans off when it's 100 degrees out? Might as well workout outside

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★ 5

Great!!

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★ 5

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★ 5

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★ 4

Great place to maintain your fitness and be healthy. Rates are reasonable and employees are friendly and accommodating

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★ 5

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★ 5

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★ 4

Clean environment, friendly staff. Excellent equipment.

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★ 4

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★ 2

If you enjoy showering after a workout, this gym is an unfortunate experience. Yesterday, I was once again subjected to a cold shower in the men’s locker room. Despite numerous complaints, the issue has been addressed with mere excuses. Members demonstrate a lack of consideration for others and fail to share equipment.

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★ 3

It’s absolutely ridiculous how loud the music is in this place. I surely wish I could hear the music I’ve turned up at full volume on my AirPods…. But I have the pleasure of hearing their annoying music over top of it. Im begging the manager to turn it down. No one here listens to it, EVERYBODY has earphone/headphones in

Edit to add that it’s always scorching hot in this place. Why are the big fans only near cardio? We need them in the entire gym! And can we buy some more smith machines? Good thing this gym is cheap, otherwise I wouldn’t put up with it.

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★ 5

Just joined and on the 2 times I visited, staff was super attentive and explained everything I asked about. The massage chairs are phenomenal! As a person with constant chronic pain, they, alone, are worth the cost of membership. All businesses should be required to provide their staff and watch a positive change in them!

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★ 5

The Gym is always clean. And the staff is Courteous and Friendly

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★ 4

Always a pleasant place to work out

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★ 5

Clean well maintained club.

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★ 4

Always has equipment available to work out.

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★ 1

Small,no equipment to properly stetch!!! Hate it

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★ 1

Do not get (or at least use) black card here. In order to book a service, such as the total body enhancement, you scan your card and “book a session” - usually every 20 minutes. The session lasts 12 minutes but lets make it 15-20 for people to change and such.

The booking system is irrelevant. I’ve been a member for about a month now, and I “book” my sessions before I work out so I can end my workout it. Several times now right on time to start my session only to find out that they’ve let someone else take my spot. The front desk person, when asked, said if someone comes up to use one of the services and it’s free; they get it, rendering the entire reservation system completely irrelevant. Extremely frustrating, time wasting, and pointless. You can’t count on using what you pay for when you follow the rules.

I had plenty of time in to write this review from a hydro massage chair since someone took my 11:20 session a 11:18.

The gym is okay, but black card seems to be a joke.

EDIT: I’m changing my review to 1 star due to PF’s response to this. YOU share my feedback with the manager. You’re literally PF.

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★ 5

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★ 3

I’ve been coming here for a while now, and overall I love this gym, it’s very clean, there’s so many options, it’s not super busy depending on the times you go. However I had a horrible experience today. In the middle of my workout I was on the leg press machine and had someone much older and much bigger than myself come over to where I was just staring at me, I asked “Are you waiting to use this?” The response I got was “yeah hurry up” and I kindle responded “no problem I just have one more set left.” To which they responded by coming over to me, quite literally leaning on the machine hovering over me continuously telling me to Hurry up. I felt extremely uncomfortable and scared so I quickly got up started to grab my things and they loudly exclaimed for me to clean the machine, I was literally going to grab a towel and cleaner. It was very uncomfortable, very rude and uncalled for. If someone’s willing to act that way towards a smaller female with others around who knows what else could’ve happened. After bringing the situation up to a staff member I was left with no resolution and being made to feel like the whole ordeal was my fault, I was just trying to workout. Do better. I want to feel safe in my gym and not harassed. That shouldn’t be tolerated under any circumstances. I’ll continue coming here, but ladies, I recommend maybe going at an uncommon time when the gym is dead to avoid any situations like this, as you won’t get anywhere trying to resolve them.

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★ 5

Good Planet Fitness, but not as big as my home gym. I wish I could rate it 4.5 stars though, because it's not too busy in early morning and I can get a good workout. The crowd is friendly and the staff cleans regularly. Good gym!

Edit: Because of your care to answer my review, I'm upgrading y'all to five stars. Planet Fitness gets a bad rap in some circles, but Ive had good experiences at every location I've been to!

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★ 5

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★ 5

Great staff. Smaller club

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★ 5

Kaylee was very helpful, thank you!

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★ 5

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★ 5

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★ 5

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★ 5

Very clean and friendly staff at this location

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★ 2

Been going here for a year or two but I felt some type of way when I asked one of the employees for the smith machine pad. I asked the older tan guy with the glasses (maybe the manager) at the front desk for the smith machine pad. He looks behind the desk and says “we don’t have any, they might be near the machines.” Im like oh ok and go back to the smith machine and I don’t see any. I do a different workout and 10 mins later, this random guy on the other smith machine has the barbell pad. I asked him and was like “did you get that at the front desk?” He said yes. I’m like what the heck, I just asked the guy at the front desk for it. I seen this front desk guy a couple times having an attitude at other females using weights that are from a different room telling them to put them back. ALSO another time I was leaving the gym and overheard him being rude to this girl asking just to use the massage chair. Not sure what his problem is towards females, if he wants us to feel intimidated by him but he needs to pipe down and fix that attitude. Feel bad for the employees that have to deal with his strictness/ attitude.

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★ 5

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★ 5

The staff is friendly and helpful. Cleanest gym I've ever belonged to. Always a pleasure to enter.

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★ 5

The Mint Hill location is awesome. The staff greet you coming and going. The gym is very clean and well maintained. I’m excited for the new equipment they will add soon.

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★ 3

The 30 minute workout room is a disaster since they changed it around. The new flow absolutely SUCKS, and now even worse, newer member are using the equipment and interrupting the flow because they DO NOT know how the room is used. Please put the weight machines back in order and post a sign that legit 30 minute workout have priority. This is a total cluster now. You've managed to ruin a good thing. Going to have to consider leaving PF if this stuff isn't resolved soon.

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★ 3

Been a member there for a year now and immediately took to the 30 minute workout. Such a great circuit. Unfortunately, they decided to change the room up, most likely for some more space/flexibility. The sign says "improved", but in my opinion as well as a few others I chatted with the morning, the change has taken away from the flow completely. I tend to adapt to change pretty easily, but this is going to take some time since the steps are out of synch from the machines and the order the machines used to be in.
UPDATED: And now newer members are using the room like a regular workout room. Please put up signs and please put the machines back in the original order.

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★ 5

This is a really great gym and something Mint Hill has needed for a long time. Visiting the area for the past month and I have been impressed with how clean and well maintained the gym facilities are. The machines are in order and provide a good range of workouts for every fitness level.

My only recommendations (based on visiting other planet fitness facilities):
(1) Please add more handicap parking one spot is simply not enough. (Also add a ramp going to the shopping center sidewalk area…current set up makes people who need a ramp have to go into the parking lot and walk through traffic to get there).

2) Please consider adding one more OneStep seated recumbent machine(s). Currently there is one and it seems to be used frequently by older adults / those with limited mobility. There looks to be space for an additional unit, most planet fitness facilities have at least 2+.

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★ 5

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★ 4

Just gotta be honest. Started my membership at the Mathews location even though the young men behind the counter were absolutely no help at all and kinda stand offish I'm going into that location to transfer my membership to a way more friendly location at Monroe. The staff at the Monroe location is friendly,helpful and stay.on top of sanitation issues unlike the Mathews location where the paper towel dispenser are left empty and you have to hunt down the one that's not..After I go back to the Mathews location to transfer my membership it will be very doubtful I'll ever use that location again.

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★ 5

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★ 5

Good place nice

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★ 2

Wish they would have more lifting equipment instead of a million treadmills and stair climbers that never get utilized. What's worse is the summer program they run where it's just tons of kids taking up equipment not actually working out. Parents just use this as a daycare for young teens it seems. The place stays clean and usually they fix equipment decently quickly. Can't wait to finish my home gym and be done with this place though.

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★ 5

My favorite 1 so far

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★ 5

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★ 2

I have a Y membership but since the Planet Fitness is so much closer to me I bought a membership. I noticed reviews stating how nice the staff is but I guess I must be going when those staff are off. The young, blonde girl with the blonde hair at the desk seems like it hurts her to greet people. Or, maybe she’s selective as to who deserves the opportunity to be greeted by her. The facility is clean but often times the paper towel rolls remain empty and no one fills them. The shower stalls are often filled with hair even first thing in the morning.
People complain about it being busy but I guess it depends on what time you’re there to work out. Glad the gym is there because of the distance but for now I’ll continue to keep my other membership.

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★ 5

Clean and plenty of equipment. Nice staff

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★ 5

Got the sweat on with no judgment

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★ 5

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★ 5

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★ 3

Clean facility, convenient location , staff is okay.

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★ 5

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★ 5

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★ 5

Very clean. Courteous staff. Great location.

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★ 5

Well equipped, nice and clean.

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★ 5

This Planet Fitness is the best! All the staff are super nice and friendly!

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★ 5

I've been a member since the Mint Hill Location opened on March of 2022.

The staff are excellent and professional. The gym itself has all the equipment needed to get the desired workout you need. It's a very clean gym with locker rooms with individual showers, even a handicapped shower.

Also, they have tanning beds; Hydromasage chairs, and wellness pod & masage chairs.

Basic Membership and Black Card Menbership, which is all-inclusive for all equipment and wellness amenities.

Check them out. I believe you won't find a better gym

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★ 5

Yo if you ever homeless these people look out

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★ 5

Great Place to get in and out of a quick workout or spend time in their spa facility. Highly recommended

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★ 4

A lil crowded in afternoons, not enough benches. Plenty of everything else and always kind staff.

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★ 5

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★ 5

I love the Mint Hill PF! Always clean, staff is always nice, and equipment usually in working condition. As someone who lives with chronic back pain, I love the water massage table, massage chair and other amenities.

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★ 5

Great staff

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★ 5

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★ 5

Nice atmosphere and has a great workout. And thanks Chris for your guidance.

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★ 4

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★ 3

On Sundays they are supposed to open at 7am and the employees don’t get there until 8am sometimes. Honor your posted hours please. Very clean facility with nice staff.

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★ 5

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★ 5

This is one of the cleanest planet fitness gyms to go to around the Charlotte area. To me it’s honestly worth the extra few minutes of a drive. It’s plenty of room to move around and plenty of gym equipment to choose from. I don’t think it’s ever been a time I’ve went here and it’s been overcrowded. The location is perfect because you have plenty of stores to stop by before or after your workout as well as restaurants. The staff is amazing they always greet you with a smile and a hello(I’ve had my share of rude stuff at some of these gyms). One of my most recent visits, i left another gym (bc it was filthy in the bathrooms) i came to this one. It was about 645pm when i started my shower and (i didn’t know they closed at 7pm this day) around 7:05pm someone knocked on the bathroom door and said hi we are closed. I was freaking out because i had shampoo in my hair. In the sweetest voice she said it’s ok & after I finished I came out and apologized and the two young ladies were laughing and saying your fine. I would have gotten both of their names but it was around 7:15 or 7:20 when I got out of there. Great place, great location, clean facility, Great staff, nice size gym. Highly recommended.

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★ 5

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★ 5

Clean, well equipped, affordable, and not overcrowded. What's not to love? And just celebrated their one year anniversary.

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★ 5

Great atmosphere and always extremely clean.

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★ 1

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★ 5

Great location to workout at. Clean and what a great morning crew.

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★ 5

This is the best PF I've ever been to!

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★ 5

Have been a member for 4months and the experience has been great. Everyone is so nice and the equipment and establishment is so clean.

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★ 1

They promote no judgment, but the staff here are extremely judged. They look at you weird when you ask questions and are not friendly at all if i could rate this place zero stars.

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★ 1

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★ 3

The reasons I only have three stars have nothing to do with the location itself. The facilities are clean, they have a lot of space and equipment for a planet fitness.

But the reduced rating is because of planet fitness'mentally as a fitness studio. Refusing certain equipment (bench press, squat racks, bars in general) forces inexperienced lifters to use Smith machines and other machines that put them at higher risk for injury and imbalance long term. The lack of education for their clients leads people away from their goals and does not set people up for sustainable long term success.

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★ 5

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★ 2

The gym itself is nice but the staff are not very friendly. They rarely ever smile and make me feel like coming up to buy a drink is a chore for them (besides what seems to be the main manger). There have been a couple instances between me and my father where they were rude and made us feel uncomfortable. They have reprimanded me for small instances like bringing a gym bag or not putting a mat on the right wall. I understand that it is just their job but the way they convey things comes off abrasive.

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★ 5

Love the atmosphere! The staff are also very helpful and informative! Plus if you’re having a long week and you feel defeated they have a wellness pod where you can turn up the fan and just relax for 15 minutes it really helps with my mental health personally!

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★ 4

I have been to 3 different Planet Fitness locations and all staff are so cordial and welcoming

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★ 5

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★ 5

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★ 5

Clean,friendly and great atmosphere

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★ 5

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★ 5

I'm giving another 5 star review because of the employees there and their willingness to make sure EVERYONE has a great workout experience. I believe some of the reviews for low ratings are "subjective" and not sure what most are complaining about. I consider myself a "regular" and NEVER had a bad or unpleasant experience. From Mr. Al to Mr. Howard and the rest of of the PF Team they give me encouragement lol when I see them. As for equipment that may be out of order, that's common for any gym one will attend. There's tons of people rotating through equipment non stop so that's to be expected. Unfortunately some people don't know how to use machines properly, so that may contribute to a machine out of use. I see the associates there cleaning, wiping down machines, inquiring to individuals if they are ok etc. I believe that they create an atmosphere that if one had a concern, they are open and approachable for feedback. Keep up the good work PF and I look forward to another amazing workout!

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★ 5

Good

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★ 5

Great facility. Clean. New. Exceptional staff.

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★ 3

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★ 5

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★ 5

One of the best planet fitness I have been to!!! It’s so clean and the staff are so nice including the management team Harold and Braylon! Keep up the great work!

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★ 1

I had to quit this Planet Fitness after 8 months. I joined primarily to use the 30-minute workout area; however despite the signage, it was always filled with people randomly using machines so I could not complete my workout. Staff never monitored the area and was not responsive to my requests for assistance unless I escalated it. Bottom line is that I should never gave had to go to the front desk about it. Someone should have been stopping by the area, observing what was happening, and then addressing it. When you don't have respect for your customer's needs, don't expect them to have respect for you.

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★ 5

I've been attending this location for approximately two months and I can truly say that my experience has been phenomenal. The staff has always greeted me with an air of enthusiasm each and every time I enter the building.
The rest rooms and workout area have always been clean and well maintained whenever I choose to workout as well.
The staff member's consistently make their rounds cleaning the workout areas in a timely and consistent manner.

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★ 5

Always a good experience

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★ 5

Harold is truly a gem. He has exceptional people skills. Super friendly and very helpful. Al is great too

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★ 5

Great people who helped me when I was recovering from Back surgery!

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★ 5

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★ 4

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★ 5

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★ 2

The gym itself is good HOWEVER it is now getting too busy by allowing free memberships to the High School kids. I think it's great that the kids are given this opportunity however they should not be allowed to use the gym during peak hours!! VERY frustrating for a paying member!!

UPDATE from 3 stars to 2 stars......the same three cable machines have been out of service for at least 10 weeks. Unacceptable

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★ 5

I use this gym as my secondary option when I don’t feel like commuting to my primary gym. It’s a extremely nice PF compared to the other PF gyms in the area due to the fact that it’s still relatively a new construction.

The majority of the equipment works and I do enjoy the amenities. I go here because it’s open very late and sometimes we don’t make it in the gym until after 9pm.

People who are complaining about the small details of this gym must not have been to or utilized the other gyms in the area because location is 5x nicer than the majority of gyms in the area.

Hoping it doesn’t turn run down and that the amenities continue to all be fully functional.

The staff has been friendly each and every time I’ve been there. Do read the contract and understand the t&cs before you sign anything. A lot of early termination fees that you must be aware of.

One side note - most importantly fix your equipment. We pay an annual maintenance fee and consumers expect that the majority of machines be functional at all times

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★ 5

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★ 4

Nice to have a local gym that is cheaper, larger than Anytime, Snaps, Workout Anytime, etc. Still limited to lighter weights and equipment than the larger gyms like Lifetime, Fitness Connection, and Crunch but overall works for me.

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★ 4

Easily navigable. This place has all the necessities for all members with some luxuries - tanning beds, massage chairs - for Black Card members. But if a quick workout is what you need, this is the place!

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★ 1

I have been a member since they opened. I am reconsidering my membership due to the lack of upkeep and lack of cleaning of the facility. Most of the time there is more than one person at the front desk standing there doing nothing when they could be cleaning. I guess they pay them to stand there and stare. People are disgusting and you know they don't clean up after themselves, so clean once and a while. All the tanning/black card spa rooms (including beds and floors) are nasty because people don't actually clean. Hair everywhere! They should at the very least be cleaned twice a day by staff. Machines are broken down for months at a time as well. There are hand sanitizers everywhere, but nothing has ever been put in them. I wish the staff would try a little harder, the place is going to trash in no time.

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★ 1

This is my new review after consistently going here for 3 months:

5 things to know about this planet fitness:

-$49 maintenance fee on top of your monthly fee. But multiple pieces of equipment have been BROKEN for months (cable machines etc) and the equipment that does work is very dirty and dusty already. Not sure what the maintenance fee is for.

-they allow 14 year olds to workout FREE without adult supervision. This has turned the gym into a teen raging popularity spot ( super distracting) and the employees say and do nothing

- lunk alarm is annoyingly sounded off soo much because the employees do not address behaviors of the under age kids working out there. They constantly ring the alarm

-the employees greet you when they want, the stations are always empty yet the employees chill up front most days. They all look like they don’t want to be there

-restrooms are dirty- rust, mold in the sinks, hair everywhere

I made some concerns and nothing has changed.

Overall, this gym just needs new management.

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★ 5

This is a great gym for those that are just starting their fitness journey, are casual exercisers, or are on a budget. If you're wanting to be a body builder or do serious strength training, Planet Fitness's in general are known for not being the best gym for that.

I've really enjoyed Mint Hills PF so far. The morning staff in particular are always friendly, routinely restock the towels/sprays, and maintaining cleanliness.

It can be crowded sometimes in the morning, mostly on Mondays/Wednesdays.

Minus the one or two occasional work-outers that are space hogs (rotating machines, actin a'fool with zero respect to other people's personal space to do burpees or some crazy non-machine cardio in the weight machine area 😂), the overall facility and employees have been great!

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★ 5

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★ 3

Inadequate presentation of membership costs including yearly fee that goes to equipment maintenance (really!) No trainer on the premises. Watch video to learn how to use the equipment.
Not as excited about the facility as I was in the beginning.

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★ 5

New! Fun!

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★ 4

New solid location. Giving just four stars since Fox News and cnn are on tv. These so called media channels are always making everything political and stoking hate.

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★ 4

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★ 4

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★ 3

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★ 1

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★ 5

I just joined here and the staff are so friendly and helpful. I came from working out at a home gym with only dumbbells to joining here and I have a lot of questions about the machines. Every time I need help one of the employees is happy to walk me through the machines uses. The place is very clean and equipment is nice.

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★ 3

I use the planet fit in Wilmimgton and I love it ! I have a home in Indian trail and couldn’t wait to finally have one close by. The front desk didn’t greet me ( one was on the phone and was still on it after 30 min). I tried 3 p towel dispensers and all were out so I told the lady on the phone. I saw another co worker at the desk and she never re filled them for the last 10 min I was there. I really liked the treadmills BUT only 3 stars for friendliness and upkeep.

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★ 3

No trainer

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★ 5

I’m in love with this new gym it’s so close to me when I get off from work that I can get a quick workout. The staff are really good and the General Manager at this location is very knowledgeable and professional when answering questions that I asked her. If you go in this location she is the person to go to when you need your questions asked. The staff are also great and always greet me when I come in and they tell me see you later when I leave. All new equipment better than the one in Monroe location. Definitely highly recommend!!!!

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★ 1

Ryan forced me to take a photo despite me telling him I was not ready to take a photo. I could have uploaded a photo at any point. I generally found him to be in accommodating and somewhat rude. Most other staff members have been ok.

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★ 3

Спорт Зал новый, красивый, но если вы хотите заниматься Бодибилдингом (не профессиональным) хотите поднимать свободные веса, жать лёжа, жать гантели больше 75 паунтов, то это вам не подходит. Тут через чур много кардио машин, они занимают половину места в зале, и абсолютно вся экипировка здесь (кроме гантелей) это машины. Как по мне это очень глупо, конечно, я понимаю что вы специализируетесь на слабеньких людях которым бы накачать пресс, руки, да и жирок скинуть было бы неплохо, но отсутствие экипировки для людей посильнее, которые хотят накачать всё тело - это глупо. Хоть бы обычную стойку для приседаний поставили (не в смит машине) или для жим лёжа. А так я возвращаюсь в anytime fitness.

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★ 5

☺️👌

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★ 4

Good gym staff is friendly. Although the dumbbell area is very cramped. If more than 4 people are in that area it's very hard to get a good dumbbell workout in. Hopefully, they'll move some equipment around and create more space as more people start going here.

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★ 5

very clean, lots of space and good place.

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★ 5

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★ 1

I’ve had nothing but trouble with the tanning system your using there. Might need to use the Matthews , Monroe system, it works sooo much better. The employees you have working the front desk act like they are clueless.

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★ 5

I am in love with this gym. Very nice staff, clean, neatly designed. I do wish the treadmills were facing the entrance door. I just like to keep an eye on what's going on. You can never be too safe these days. This is by far the best gym in Mint Hill.

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★ 5

I like the new location , would love it if they went back to 24/7 everyday.

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★ 5

The best location I ever been. Love it.

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