★ 4

This will be the last review I post on here for this LA fitness location, but they are closing down this gym December 18th, so if this is your go-to gym, it’s time to find a new LA fitness location.

Anyways, I really enjoyed the staff and the environment for the most part. I love the accessibility to the equipment and track, as well as some additional amenities such as the pool and sauna (never used those before, but you don’t have to go far from the locker room to access those areas).

The only issue I have is the maintenance of cleaning supplies and toiletries. Most of the times I go there, the cleaning wipes are not in the best shape. Some of the paper towel dispensers are a nightmare to use at times.

Altogether, this is a great LA fitness location, and I will miss my after-work workouts here and having nearby access to the restaurants close by.

Thank you guys for all you do to help create a better environment than years past!

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★ 3

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★ 1

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★ 1

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★ 5

Buenísimo

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★ 4

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★ 5

Great variety of free weights and machines along with the facility being extremely clean.

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★ 5

Exelente trato del personal

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★ 5

I usually go to the Y but decided to check out LA. The indoor pool is nice and warm. And plenty of machines, no waiting. Staff is helpful and friendly.

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★ 1

This fitness center is in serious need of attention. The facility is not just dirty but verging on unsanitary, and many of the machines are the original equipment from when it opened back in 2007. No meaningful upgrades have been made since. On the positive side, the staff are consistently friendly and helpful, but the overall condition of the gym makes it hard to overlook the neglect.

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★ 1

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★ 4

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★ 4

Good equipment. Nice facilities.

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★ 1

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★ 2

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★ 5

Thank you Ryan!

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★ 1

Visited this club on Saturday morning and witnessed the front desk person disappear in his phone and zero meet and greet attitude. No wonder this club is in "C" grade in both cleanliness and front desk. Prime example of a neglected club.

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★ 5

Great location, clean lockers and updated equipment.

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★ 2

I’ve been a member at LA Fitness in Hilliard (Tanglewood Park Blvd) since October 2024 and have consistently worked with Sara Homsi, a personal trainer I really value. Unfortunately, my experience on June 8, 2025, left me feeling unsafe and deeply disappointed.

The air conditioning throughout the gym has been off or broken for weeks, and the temperature felt close to 85 degrees with no airflow. On top of that, the back section of the track was nearly pitch black, apparently due to the lights being deliberately turned off to reduce heat output. This created a dark, enclosed area with poor visibility where people were still walking or jogging.

As a woman exercising alone, the combination of high heat, low visibility, and unfamiliar people nearby triggered a severe anxiety response. While no other patrons acted inappropriately, the environment itself felt unsafe and unconsidered.

I pay both a membership and personal training fee to support my physical and mental well-being. That visit left me shaken, and when I asked about freezing my membership while continuing training, I was told it wasn’t an option.

This facility needs to do better. Maintaining safe temperatures and adequate lighting is basic, not optional. I sincerely hope management takes immediate action to fix these issues—not just for me, but for everyone who deserves a safe space to work out.

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★ 1

Gym is regularly dirty and not clean, one time a day is not sufficient enough for the amount of traffic that uses this gym daily. Majority of the time, there is more than one staff member at the desk and in the offices but yet, all of the cleaning supplies is empty from the woman’s only area to the stand alone wet wipe stations. I was very hopeful that this location would turn around since rebranding back to LA FITNESS, but I was wrong.

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★ 5

I was in the area for a work trip and looking for a gym! They offered me a FREE 3 day pass! The employees were super great and very helpful! Definitely recommend this place to the locals!

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★ 4

Front desk staff is kind. The gym has a ton of equipment ( tho I wish it was newer, it’s kinda old and dirty) I wish there was more lighting in the main weight area it feels dark sometimes.

The main reason I keep coming back is Marks Zumba class Saturday morning!! I wish Mark also taught evening classes during the week, his is my favorite Zumba class I’ve ever been to & the only reason I go to this gym.

I miss cycling & wish Pilates was offered more than once a week!

But over all, a good gym to get in and get out!

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★ 2

Average gym. Good equipment. Very unsanitary locker room/bathrooms. Gym gets pretty hot on warmer days

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★ 4

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★ 2

I am a new member and have complained about the cleanliness of the gym. Yes the staff is nice, yes they have variety, yes it’s a pretty good gym! I LOVE Emybel’s Zumba class.HOWEVER it’s nasty and it’s no way around that! You can tell they don’t even wipe down the water machine regularly. After Covid we all should still be extra clean!!! Also cleaning needs to consist of actually cleaning such sweeping, vacuuming and mopping and keeping the locker room restrooms cleaned!! The poop stains have been on the toilet since I began coming here! Today dried blood just DISGUSTING!!!! As for the equipment it too needs work but I do feel they do there best to repair what’s broken. Hire better more cleaning staff who cleans and not just takes out the trash and clean mirrors.

The manager attacking me bc of my review and me stopping to speak with another associate last week was the reason. This guy says I causes commotion in front of the customers. But he sat at the FRONT desk and just argued with me because he doesn’t like that I made the review! I am entitled to speak how I feel and shouldn’t have been approached the way I was today! I am LIVID at this post! He just ruined my work ole it! Also causing me to be late to the Zumba class I love so much! DO Better!! If you don’t like a review fix the issues! Not attack me when I walk in!

11/22/24 Been here almost a year and the cleaning is still being neglected and so is the equipment. I will have to start looking for a new gym. There is no reasons for this many complaints and no changes.

4/8/25 This place sure does know how to run people away. No more cycle classes no more kids club. Now to add Deja has been sent to another location. Very disappointed to see her leave. There was so many great changes that were noticed while she was here. Deja has such an amazing and positive attitude that she showed to all the customers. Always has a smile on her face and always such a warm greeting. She definitely was a bright light to this location. Her willingness to listen to the customers and to see the results were great! She will truly be missed. Best of luck to her and I know they will love her over at the Hamilton location. I will be going over there to see her.

4/13/25- This morning I spell with Dana about the complaint I made on yesterday in regard to the women’s bathroom being nasty as I have since I started at this gym. Dana went and immediately took care of it! She didn’t just change trash she cleaned the toilets and swept and mopped the floors and changed the overflowing sanitation bags in the stalls. This is what a good employee does! There was a need and she fixed it! I hope that the others will follow and continue to keep the restrooms and lockers rooms cleaned. Thank you Dana for listening!

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★ 1

This is the worst gym I have ever dealt with! When I tried to cancel my membership, they kept making it difficult by asking for ridiculous documents like my passport, visa, and even my Social Security number—none of which were required when I first signed up! Every time I go to cancel, they come up with a new excuse just to keep charging me. The customer service is terrible, and they are completely unhelpful.

If you’re thinking about joining this gym, think twice! They will make it nearly impossible to leave, and they only care about taking your money. Stay away from this place!

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★ 4

It has what I need what with a heavy bag, swimming pool, and sauna on top of regular free and machine weights. The machines break seemingly often and the company modifies as opposed to actually fixing them which seems like a law suit waiting to happen. The Hilliard staff is excellent which is way better than the other locations which are often desked by staff who act like they could not care less about members. Hilliard location is by far my favorite. E Broad is the only location with a hot tub though.

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★ 5

Bien

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★ 5

Amazing club! Daeja the Manager was super nice and helpful throughout my first couple visits. The Fitness Director Nick is an awesome guy, super helpful and full of knowledge to share! The front desk staff is very friendly and helpful as well. Love coming here!

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★ 5

Shout out to Ryann at Hilliard location!! I’ve been going to this gym a little over a year now and just want to recognize excellent customer service. She is always attentive, professional and over & above helpful. I’m always glad when she’s working!!! Thank you Ryann for everything you do there!

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★ 5

So many options in this gym! Two floors and a nice track to run on.

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★ 1

Worst experience from joining the membership till my last !!

I was looking primarily for sauna an thought this could be a good one to try , the sales pitch was good enough to convince that u might be getting a good deal but to my surprise after I went through the membership details what I thought to be an auto renewal membership deal during holiday but to my surprise the last time went I was told you membership is expired . I paid almost 80 dollars for a month !? What’s the point of registration fee or initiation fee when the membership I was told was just for a month !? I have no complaints about the gym or the people just their membership plans are bad and overrated !

Crunch is 10 time better when it comes to vibe / equipment / membership plans !

Regret wasting my money on this overrated gym

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★ 5

Sara is an amazing trainer at this location that has been super helpful and educational!

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★ 5

I love this gym! I’ve been coming here for about a year and know a lot of the staff by name. The front desk is really nice, I always say what’s up to Jeff and Naren. I always see Jeff working extra to make sure the gym is nice when I get there, me specifically. Tyler has great advice on personal training and is the guy to go for if you need anything. Recently I have been participating in some personal training with Sara, she is honestly the best. I digress, it is always motivating to see your personal trainer being incredibly healthy in their diet, fitness, and lifestyle. She is very engaging and always keeps the convo bright. Sometimes I hardly even notice that I was leaving a trail of sweat behind, which is then cleaned up by Jeff before I even get the chance to. For improvements, I would like the sauna to be warmer, if at all possible. They could make a 2nd door (corridor) for the sauna entrance to reduce the draft. For sustains, I hope they keep fixing all of the equipment super quickly like they have been.

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★ 5

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★ 5

Awesome gym has everything yoh could possibly want but the hourd they are open suck definitely should be open later.

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★ 5

Great workers, willing to help out a lot, personal trainer Nick especially, dudes chill

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★ 3

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★ 5

Tyler trained me and the workout was 100% worth it I sweated a lot and it made me feel really good !:) I will be coming back !

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★ 5

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★ 5

I love this gym! Sara and Tyler are incredible personal trainers—they’re so knowledgeable, encouraging, and truly push you to be your best. Not only are they amazing at what they do, but as people, they’re wonderful too. Sara is incredibly nice and kind, and both she and Tyler are so friendly and easy to connect with. Rico is fantastic as well, always bringing such a positive vibe. The exclusive area for personal training is a great touch, and the group sessions are amazing. They’re fun, motivating, and such a great way to challenge yourself. Everyone here is so friendly and welcoming, making it a place I actually look forward to going to. Highly recommend!

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★ 5

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★ 4

Sarah, Tyler, and Nick were some of the trainers I saw. They are very friendly and knowledgeable. Daniel walker was very helpful as well.

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★ 5

Best gym in Hilliard! Huge facility, friendly staff that takes care of the facility. Rico helped me get my membership started, was very patient and explained everything, he was thorough with the numbers.

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★ 5

Tyler and nick are very professional and helpful and want I am looking to do in exercises !

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★ 5

Spacious gym with nice functional training zones, I’ve been going for a year and it is been amazing they bring you access to various equity and cardio machines. Love it !!

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★ 5

This LA Fitness has a great staff with super helpful attitudes! The facilities are almost always spotless and the general atmosphere is one without judgement.

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★ 5

Great trainer

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★ 5

I had an amazing personal training session with Tyler! They were incredibly professional, knowledgeable, and made me feel comfortable right from the start. The session was tailored to my fitness level and goals, and they explained everything clearly, ensuring I understood each exercise and performed it correctly. Their energy and encouragement kept me motivated throughout, and I learned so much in just one session! I left feeling accomplished and more confident about my workouts. If you’re looking for expert guidance, even for just one session, I highly recommend Tyler!

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★ 3

They have a decent amount of good freeweight stations for the price, which is the primary reason I go here.

The locker room area is okay, but the showers absolutely do not get cleaned very often, if at all.

Unfortunately, unless I want to get up even earlier, I have to shower here because I go before work.

I can tell it's not being cleaned because I've seen debris/soap spills in the same exact spot for over a week, and I often have spray down the shower area before I even use it because it'll be pretty gross.

My expectations are honestly pretty low, and they don't even meet that when it comes to the showers.

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★ 1

I get the guest pass to try. They signed me up that day and told me to give me a deal for an annual fee and charge me anyway 15 days later???? ( how??) why didn't charge at once? So I could not cancel in 3 days??? That's funny. And told me “You sign one the paper, how did you not know that ?” well it was me being stupid and not asking about anything. They cancel my membership. Charge me 65 dollars for one month of gym use. And refund be an annual fee. Lol I will never going that gym again. Since they close at 9 pm10pm lol. Its up to you to go that gym or not. My experience was not good. I will never choose this company ever even its cheap

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★ 5

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★ 5

Best gym on the block!!! Very friendly staff, Ryan was the best salesman that handled everything professionally and most up standards! Can't even forget about Rico that was the general manger on site, that also took it upon himself to introduce himself and offer any further assistance needed!
#Bestgymontheblock
#LAfitness

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★ 5

The staff is friendly, knowledgeable, and helpful.
The gym has a very inviting atmosphere.
I want to personally shout out Rico T. He was so friendly and professional, and really made this a good experience!
I'm usually overwhelmed when it comes to finding a new gym but he made it very easy and gave me a clear understanding of their memberships and culture.
I also want to add that this gym is big on customer appreciation and as someone who works in customer service, i can appreciate that aspect.
Overall 10/10!!
If you are looking for a new gym, I highly recommend stopping in and checking it out!

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★ 5

Awesome gym

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★ 5

Tbh I’ve visited a number of LA Fitness gyms and this location is one of the better ones for me love the sauna and pool area! And big shout out to my guy Rico for getting me back into fitness game!

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★ 5

Just got a membership this gym truly has it all and Rico was truly very helpful and got me my membership quick and easily definitely a great gym recommend to others in the market.

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★ 5

I haven’t known better leadership than at this Gym! LA Fitness is where it’s at!

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★ 5

This gym truly has it all free weights resistance machines pool sauna and much much more i always get a warm friendly greeting when i come in staff is super friendly and helpful Rico the GM at this location got me signed up and after our interaction i can see why the gym runs smoothly definitely recommend for others

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★ 5

This good location

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★ 5

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★ 5

anthony great dude great gym

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★ 5

es ta genial es un gym muy completo tiene de todo tipo de aparatos y varias areas para
cumplir las metas que te propongas y cuentan con una sala de cine con caminadoras una alberca y mas muy recomendable pregunta por brian el te puede ayudar con tus dudas

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★ 2

I'd rate this a 5 if the manager didn't try to push sell me saying, "when will you want to start?". With him it was 57 for what wanted to do with 2 visitors per day. A week passed by and I'm getting promo emails for 47 per month if I do the same plan but now 10 bucks cheaper. I think about this like I guess the manager wanted an extra 10 bucks from me per month using his name on the plan contract. Later they said they want to try a month for me and my girlfriend... I told them to not call me, but they did so I blocked them.

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★ 4

Update 08/2024: The current manager, Jeff, has really turned this place around this past year. I recommend Esporta at Hilliard currently. The rest of this review is from several years ago...though it is out dated, I won't delete it because it is a reminder of what this gym could become if they lose the current, excellent management.

I visit this location for two reasons: the pool and the sauna. My experience for the last year has been mixed, but lately, it has been disappointing with regard to the sauna. Everytime I visit, the men's sauna is either not functioning at all, or the temperature is less than 130 F--even at the highest temperature setting. I inform staff everytime, and they either tell me it will be repaired or they try to assure me that 130 degrees is the ideal temperature for a sauna. The ideal temperature is between 150 and 170. I have been sitting on the sauna for the past 20 minutes and I have yet to break a sweat. Please actually fix or replace your sauna.

Update:. Same issues with the sauna a year later. There was an interim period during which it worked fine, then they "fixed it". Sauna topped out at 135 today during the 30 minutes I was in it.
Other new issues--several shower stalls out of commission for longer than a week, no hot water.
Exercise machines not getting fixed for weeks after being reported as broken, free weights not being organized or replaced on racks by staff between open hours.

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★ 1

Why give out free guest passes if you don’t want to let people use them. Sales guy had a pointless 30 minute conversation with me trying to get me to sign up for their membership when I clearly didn’t want to. It felt like he threw every single sales tactic at me and even tried to educate me about things he clearly doesn’t even understand himself. When I asked him how much longer the dragged out “orientation” would take, he told me that I could just pay $20 for the day pass instead. He obviously got frustrated at the end and told me to just go in. Very unwelcoming experience and if I knew that trying to use my guest pass would be like trying to get in the white house I wouldn’t have gone at all.

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★ 5

Clean and not too busy!

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★ 2

This review is based solely upon a tour and free trial experience had by myself and my husband. I can’t speak as an actual member of the gym - we never got that far. A gym should be a safe space, and unfortunately this did not seem to be the case. We did not return after the first day of our trial, and don’t plan to unless there are management changes and an improvement in overall gym culture. I’d like to be clear that the front desk employees who took our information, entered it into the computer and provided the tour were both helpful and kind. The negative review of the staff - and the primary reason that we won't be returning - is based upon our interaction with the membership sales manager (unsure of his name or exact title). On the day of the tour we were asked to complete a physical assessment by this individual. When I asked if I could skip this as certain questions made me uncomfortable and when we were not even sure if we’d sign up for the gym, the response from this employee was judgmental and condescending. When we returned later to begin our trial, this same employee interjected into our trial sign up process and questioned me as to why we would even want to bother with a trial. He told me there was no way I could get an accurate reflection of what results his gym could provide by just doing random workouts for a few days. When I explained that we wanted the trial to understand the culture of the gym, the options and to observe, he continued to be extremely pushy - directly with me, none of this was ever directed at my husband - and continued to speak in a condescending and judgmental manner. He referred to how most people who do the trial never come back so it’s “worthless” multiple times, and was clearly most concerned about sales. We almost walked out right then, but we continued our trial that day. While the facilities seem adequate, we noticed some equipment in need of repair and cleanliness issues (signs to wipe down equipment but no supplies to do so). This employee’s attitude encouraged me to go home and read more reviews of the gym. There’s clearly an issue with certain staff, gym members and other critical general issues at this gym. If you don’t want to offer a trial, that’s fine. But don’t punish, alienate or shame those who would like to take advantage of a service that you offer when looking for a new gym. It doesn't speak well as to how you would treat your paying customers in the future.

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★ 2

This gym is very dirty! You can walk in the bathroom and see a puddle of pee it’s disgusting. It rarely gets cleaned. The only good thing it has for it is that it doesn’t get as packed as the other locations and it’s probably for that reason. Also the machines are good but some don’t work and they never fix it. I wouldn’t say it’s worth the membership price. Go to the one on Goodale or Graceland

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★ 5

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★ 1

This gym is in a good area so rounded by restaurants 2 shopping centers, Walmart, Sam's club, target, etc, from the outside its a nice gym, having said that the equipment needs to be replaced its so old they need the same equipment as the one in downtown Columbus. Shame 📢

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★ 4

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★ 5

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★ 3

I’ve been going to this place for a while and the environment of the gym is really open and there’s plenty of equipment. The staff are pretty nice and they do try to keep the place clean. this places biggest problems are the culture, no one cleans up after themselves or puts back / organizes the weights, if everyone did their part the place wouldn’t be as dirty. That isn’t to say the equipment isn’t dated, a lot of the problem comes from how old the machines are. i would love to see some new equipment to replace the old rusted worn out machines. Instead of constantly fixing these machines i think they should just let them go and update the place. I think the old machines and weird variety of different plates do play a part in the reason why people don’t treat this place as nice, there’s not much we can do to change the fact the equipment is all dusty and rusty from how old it is 🤷. I would love to see this place thriving like it’s competitors (Crunch, Planet Fitness, Etc) who have newer machines and weights and staff that encourage members to take care of the place.Overall, it’s a gym it’s not going to be spotless, there’s lots of variety, plenty of space and everything you need, just make sure to clean up after yourself and everyone will be happy.

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★ 5

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★ 5

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★ 5

It is very good gym my personal trainer Sara is an amazing I like all my working out with her she is the best

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★ 4

I did not notice the cleanliness issues described in a lot of posts I’ve read about this location. I travel based on locations of Esporta/LA Fitness gyms and have to say that this gym offered a lot of variety and felt the machines were in great shape for their age. My only complaint would be that there are not enough bars for the free weight benches.

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★ 5

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★ 5

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★ 5

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★ 4

Racquetball +++++

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★ 1

Shouldn’t offer “free passes” if they won’t let people try it out.

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★ 1

No Bueno

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★ 5

Sara is cool

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★ 3

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★ 4

Sara the trainer is AMAZING 🤩 I have been training with Sara consistently since 2019 and now I see progress I never knew I could achieve because of her well structured workouts.

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★ 2

This gym has tons of equipment, but it’s not cleaned regularly. Notice how dirty the machines are. That’s not ok, especially after we all went through a pandemic. There are also broken machines. Also the weight room is not taken care of. I worked out three days here and the same dumbells I couldn’t find the first day, were missing the other two days. The front desk should find the missing dumbells and post signs for people to put back the weights where they belong. They should police for people camping on equipment. Spoiled , entitled teenagers think they can just use machines and leave them unattended for periods of time. Management should encourage a gym culture of sharing, awareness and respect for others! My experience the last day was not pleasant at all. This gym has the potential of becoming great. It’s huge, it has a cool indoor track, but if management are lazy and careless, all you will get is bad reviews. Front desk people were friendly though. I want to leave 1 star, but front desk people melted my heart.

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★ 5

Good gym! I don't agree with a lot of the reviews on here. It's not dirty, it's a gym.. I don't expect it to look like a 300$ gym in NYC. it is as good as a gym should be! I do wish they added some new equipment like the hip thrust machine. Mostly any annoyance comes from other members, not putting weights back, wiping their equipment when done. It's not the staff.. they are constantly in the locker rooms picking up and wiping down. Kudos to this gym!

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★ 1

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★ 5

I always enjoy workouts

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★ 2

I tried out this place, had the 3 day pass. Only went 1 of the 3 days though, primarily because I didn't want to go back. Everything was trashed and dirty from the moment you stepped on the floor to the locker rooms. I didn't want to take my chances in the sauna. People don't clean their equipment.

Wasn't about it.

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★ 3

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★ 5

This is a great gym. Has a nice track, pool, weight sets, squat rack, etc. Staff is super friendly.

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★ 4

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★ 5

Very helpful staff and great workout environment
!

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★ 1

I never leave reviews but if I could give 0 stars I would. Tried to tour the gym and they made us sit for 30 minutes all for someone to come out and joke around why we wanted to switch gyms if we had a membership somewhere else. Another employee yelled at us and said to sit down and wait while someone could be with us. Customer service is awful, what a waste of time.

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★ 1

The ellipticals here are 20 years old and this one is broken.

I checked the one in the personal training room and that one is broken as well. They have 5 ellipticals and 3 are not working properly. I will update my review in a month to see if anything changes.

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★ 5

Esporta's a gem! Sara's training is the cherry on top!

Esporta's spacious and clean, with equipment for every goal. But the real star is Sara - her workouts are effective, fun, and she pushes you to reach your potential!

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★ 5

Sara is my personal trainer here and i love her and this gym so much! They really help you work toward your goals and motivate you to do better everyday. I come almost everyday and the gym is always so clean and the staff is very friendly!

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★ 5

Bri is great she always makes conversation and makes coming into the gym fee super comfortable and cool

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★ 5

One of my issues going into the gym was motivation, however my personal trainer Bradley has been able to motivate me to push myself. In my mind he's more than a personal trainer, I can go to him when I have questions even if it wasn't related to the gym and can trust that my words don't fall on deaf ears. I can say I'm very happy to continue my journey with Esporta.

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★ 5

Place is always clean and welcoming. The staff is helpful and amazing as always. If you’re in the need for a new personal trainer and friend Brad is the best there is. Messaged him with a question particularly late at night and unfortunately I woke him up which wasn’t what I wanted. But he still got back to me in a respectful and timely manner, considering how late it was. Andrew was supportive and friendly when I first came in and after almost a month or two nothing has changed. If you’re looking for a new gym/home come to Esporta. I don’t regret it and neither will you.

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★ 5

Experience is dope especially the child care Lady Miss Suzanne in the mornings....she is great with my kids and make life easier on parents who want to workout and have there kids tag along.... she gets 5 stars alone!! Give her a raise!!

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★ 2

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★ 5

Such a great environment and friendly staff! I’ve been working with my trainer Sara for just over a year and she is amazing. She has helped me change not only my body but lifestyle as well!

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★ 5

ESPORTA is a great gym with a lot of equipment and many different ways to workout. My trainer Sara pushes me and has helped me improve my workouts and know how to navigate the gym. She’s the best!

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★ 5

The gym is clean, the staff are friendly and quick to make conversation so you feel welcomed. Highly recommend getting a trainer like Sara or Andrew, they’ll keep you on your toes!

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★ 5

Sara is my trainer here, she is amazing. I love it here! So clean, friendly and amazing. 10/10

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★ 1

The vibe here is pretty negative. Expect some rude people working out that like to stare at others, not to see your form or curious, but the kind of stare like they want to intimidate you. Parts of Hilliard are like that. I miss the Esporta gyms in California. Great vibe and great people working out there. BTW, your environment and the kind of people you are around does matter with the quality of life you will live. The front desk people are good though.

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★ 3

Eehhh......

Iunno

I want to like it so badly, but eeehhhh
....

Upgrade definitely needed

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★ 5

The staff is always very friendly and everything is very clean! They have great machines and free weights. There is a lap pool and also a sauna it is a great gym!

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★ 5

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★ 5

The staff at this location are very helpful and friendly. Sara is one the most experienced trainers I have ever had. I was able to achieve my goals training with her.

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★ 5

Love all the staff that work here! Sara is the personal trainer I have been until using the last year and I’m down 40lbs! Sara is so fun to work with and I look forward to seeing her weekly for my one on one sessions. I can’t recommend this gym and location enough!

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★ 3

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★ 5

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★ 4

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★ 5

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★ 5

Despite the incident that happened in this location, it's been upgrading itself a lot and worth the membership if you live close by. The racetrack is a big highlight here.

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★ 5

Jeff is A1 when it comes to customer care

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★ 5

Thank you to all of the employees. I have never come across one that is not helpful. Especially to the weekend employee behind the counter. She went out of her way to put on a special movie for me for in the theater. Thank you. I have nothing bad to say about ESPORTA.

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★ 5

Very friendly team. Staff is always willing to help, share tips and ideas for fitness goals. My experience has been overwhelmingly positive. The biggest opportunity to improve has been cleanliness, which is a commonly reviewed topic among visitors. It’s been addressed and I have seen the staff working very hard the last couple months cleaning the facility and repairing equipment.

Source: Google

★ 5

The staff at this location is very friendly and cares about the people who come in consistently. The trainer, Sara, is also great and pushes us to improve in classes and individual sessions. The atmosphere of the gym is very low-key and not like some where it may be intimidating when you’re first starting on your fitness journey. Everyone wants you to succeed and meet your goals.

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★ 5

Susan at the kids club is super awesome! I really appreciate how she runs the kids club. She is very nice and caring for the kids.

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★ 5

Clean and friendly

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★ 5

I have been coming here for a couple of months now and I love the staff. Front desk is very helpful and their kids club is great. A big thank you to Susan at the kids club because this girl comes in no matter what and the kids love her. Especially my kid. She's very nice and welcoming and is always a pleasure to speak with. Definitely love this place.

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★ 5

Jeff Rowland Took over the management position at the Hilliard ESPORTA on Hilliard Rome Road and he is fantastic. He does his job. Well, he’s very personable give him a raise. I mean it.

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★ 5

Ryann is a good employee. I enjoy coming into the gym, everyone is respectful and welcoming!

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★ 5

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★ 4

Has everything. Employees, especially Jeff, are nice and accommodating.

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★ 4

I take advantage of the group fitness classes here (Zumba and Body Works Plus Abs). Both classes meet my needs for cardio and strength and are AMAZING!! The instructors have such an upbeat attitude and are ALWAYS positive! Mark's Zumba routines are easy to follow. There is a great mix of high energy routines sprinkled in each class. I've never walked away without a good sweat! And the songs are SO fun!!! LOVE them! Sara's Body Works (strength) class is head-and-shoulders above any other strength class I've taken. She challenges us with a variety of movements that are rarely duplicated. Every single body part is 'worked' during her class (legs, abs, biceps, triceps, shoulders, back, etc). Sara provides modifications as well so everyone can benefit from her class. I've definitely lost inches and am finally able to fit into my short and jeans comfortably again thanks to Sara!! The only reason for the 4 rating, is because the group fitness room does not have air conditioning, like the rest of the gym. While the ceiling fans help, it does get super hot in the room. Also, some members that use the group fitness room outside of classes, rarely clean up after themselves. Often times, we have to put equipment away so we have room for group fitness classes.

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★ 2

I came here with my son a few months ago because he’s a member and I wanted to check it out to see if I wanted to join as well because it has equipment that Planet Fitness doesn’t. Sorry to say, I haven’t went back, can’t bring myself even to work out as a guest there. It’s dirty, I had to search for cleaning supplies, and when I did most times the, sanitizer bottles were empty or there were no paper towels. The women’s locker room and restrooms were disgusting I literally did not want to put my gym bag down on the sink, counter, floor, or anywhere else. Toilets & stalls gross. Everything in the place looked like it had a layer of dirt & grime on it. Really disappointing. The hours suck too.Closes too early. Id be willing to visit again if they clean it up.

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★ 1

I’ve been coming here for years. The main theme is: rarely cleaned, never maintained until something breaks.

I’ve had to ask dozens of times for someone to restock paper towels in the men’s room. Frequently I finish working out before anyone has done so.

I have complained multiple times about the sauna being ‘scheduled for maintenance’ - meaning it’s shut off. This is an extremely frequent recurring problem; why they haven’t completely overhauled it is beyond me. I now am in the habit of calling before I go to ask if it’s working; when it frequently isn’t, I drive further to Grandview (way nicer).

Just doesn’t seem like anyone cares about cleaning or maintenance. I’ve walked on the track by physically broken treadmills for MONTHS before they’ve been fixed or just removed.

Management just makes excuses on why things don’t work and says ‘they’re working on it’. If there is a manager there. Usually it’s a teenage kid on their phone at the front desk or literally hanging out with their friends who came to work out.

When it rains a lot, the front workout area floods and the floor is wet; same for the front upper track area.

At this rate I’m gonna finish building out my home gym and dispute the charge on my card for this place as that seems like what you have to do.

Avoid; it used to be okay in 2016/17 but post pandemic, it’s just.. bad.

Source: Google

★ 5

This is a great gym & the front desk lady Ryann is great help & very friendly I appreciate service & help

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★ 2

Whoever is in charge of overseeing the cleanliness of this facility need to take more pride in their job. Bathrooms/locker rooms are filthy 9/10 times. Mold growing in the showers that hasn’t been touched in months. I saw 2 cockroaches in the shower room a while back (staff notified). There’s 400 spray bottles in this facility, none of which ever have cleaning solution. All the while 3 staff members sit behind the front podium scrolling Instagram. The only real positive here is the amount of equipment they have. Do better ESPORTA.

Source: Google

★ 4

I've seen all the negative reviews and was weary of this place. Just did a walkthrough and here's my honest review...Sept 2023.

Base cost is $29.99/mo+$99 fee+$54 yearly, pretty standard if you want a gym with options. What I like is they have an extensive selection of weight lifting equipment which exceeds your needs. Not overly packed. They have the cardio theatre to exercise in the dark while watching a movie. What I don't like is the smell, there's an older musty smell in the gym, especially if you go into the smaller workout areas.

Addressing previous negative reviews:

High schoolers running around everywhere that don't have memberships - Basketball is no longer an option and they said they don't let anyone walk in anymore which has eliminated that crowd (related to the shooting). Replaced the courts with a bunch of random equipment.

Unsanitary - When on a tour I didn't see anyone cleaning the facility. Just did a walkthrough so unsure of their level of cleanliness since I didn't get close up. There was an older musty smell.

Doesn't open on time - They said they open on time but sometimes things happen, sounds like once in a while someone may be a little late.

Can't cancel membership - They said they were unable to cancel and had to cancel card and dispute charges. You can't cancel over the phone. Have to go in person to cancel. No issue here.

OVERALL in the past these negative reviews are why I stayed away. This club seems to be wanting to change and for the better. Since I like the extensive selection of weight training machines I'm giving them a try. Hopefully this helps someone out!

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★ 5

Stopped in while checking out the area (plan to move to Columbus soon) and the gym staff were so helpful and kind. We appreciated their hospitality and our kids loved the kids club!

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★ 5

This gym is clean and taken care of. The people at the front desk are friendly and helpful.

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★ 5

Excelente atención instalaciones limpias buen ambiente para entrenar

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★ 5

I’ve been going here for over a year and it’s awesome!!! Everyone is so kind and it’s really like a family here😎🤝🤝

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★ 5

Sahra is fantastic train

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★ 5

best gym in columbus. best manager andrew.

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★ 1

It’s very disappointing that they have a basketball and chose to shut it down. Terrible !

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★ 5

I've been a member at this gym for a while, and it's fantastic. The equipment is top-notch, and the facilities are always clean and well-maintained. The staff is friendly and helpful, making you feel welcome. Plus, the variety of classes they offer is great for keeping workouts interesting. It's a great place to achieve your fitness goals.

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★ 5

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★ 5

Very clean staff are extremely helpful and nice bathrooms and locker rooms are very well maintained guest are extremely nice and welcoming machines work perfectly

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★ 4

The staff is very welcoming to everyone, and the facility and equipment is well maintained.

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★ 5

Excellent service by the associates at this location!

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★ 5

I have been going for a couple years now. During that time there has been a change of upper management. Current management seems to be taking more pride in the establishment by looking to improve where needed. Such as cleanliness, obtaining new equipment (dumbbells to replace the worn ones/torn benches) etc. Overall the place has everything you need and then some. I enjoy the early morning/mid day environment when I usually get my lift in. There is always room for improvement, management seems to be aware and taking steps towards doing so being on top of it.

Source: Google

★ 1

The gym has a very convenient location, and nice people working there, but that’s where it stops. 1 out 4 machines/equipment has not functioned properly in years, even though we pay $15 periodically for equipment maintenance. And it is DIRTY to the tenth power! I understand cleaning under & around equipment can’t be done everyday, but it’s ridiculous. There’s mounds of dust and dirt under & around every treadmill, stair stepper & elliptical. It would take less than a week to just vacuum. Solid 1*, check photos for visuals

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★ 5

I enjoy the wide variety of weights and machines that are offered. Plenty of classes and space, and never overcrowded. It's a welcoming environment where people are friendly, but are into THEIR workouts. I haven't seen any "tik tokkers" or creepy gawkers. I'd also add that the staff is always courteous and knows your name, which is always refreshing.

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★ 4

I like Andrew and some front desk workers are a bit slow and rude

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★ 4

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★ 3

Is a good place, but it’s missing something’s

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★ 5

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★ 5

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★ 5

Very casual place. Good community. Feel welcoming. Everybody kind of works out together. Just joins in. Respectful really pays attention to people's space. It's just a really good place. The best gym I've ever been to and that's all of them!!

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★ 5

Had a great workout today!

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★ 3

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★ 2

Feels like it happens often that someone is late to open the gym in the morning.

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★ 5

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★ 5

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★ 4

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★ 4

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★ 1

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★ 2

Don’t feel safe after a men got kill few months ago

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★ 5

First gym I've been a member to since high school and I think it's a good one. Plenty of free weight and nautilus machine. Also very clean and staff are very helpful.

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★ 4

Great place, awesome people, lots of equipment

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★ 1

Used to be great 3 years ago.. clean workout areas and locker rooms, sanitizing bottles provided, working equipment and not over ran by teenagers . Kids play area to bring your kid while you workout. Total bust!! Especially after someone got killed here. I think it’s time for a new managed gym or to simply shut down and give people their money back for this bogus membership.

Source: Google

★ 5

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★ 1

Edited after calling Esporta:

I called Esporta on 04/11 to inquire about what was being done as a result of the shooting. The person who answered said they weren’t sure but thought something was being done and then hung up before asking my name or for my phone number to follow-up. Don’t waste your time or money going here, as they clearly couldn’t care less.

This gym is completely filthy and has a plethora of broken equipment that never seems to get fixed. Most importantly, someone lost their life playing basketball at Esporta, and they never made any attempt to directly notify members, or enact meaningful changes (outside of closing the basketball court) to ensure this never happens again.

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★ 5

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★ 1

Took me 3 phone calls and 4 emails to try to get them to cancel. They still wouldn't. Even after someone was shot and killed inside their gym a week earlier. Had to cancel my card and dispute the transaction.

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★ 1

There was a person shot and killed at this gym last week. Need I say more?

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★ 4

Very clean GYM, workout at a
Confey pace

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★ 4

Management is great, but people can be difficult sometimes.. was not a fan of one trainer but he's not seen these days

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★ 2

The gym has become quite dirty, broken and violent recently. This location used to be a well maintained gym however it seems to have picked up the problem other locations have had recently with broken equipment and extremely dirty facilities. I am willing to tolerate this as I bring my own disinfectant wipes and towels since the gym doesn't regularly have them available but it has become dangerous to workout here as the staff allows non-members in to play basketball which seems to increase the number of fights that have occurred on the basketball court which now have begun culminating with shootings. Esporta Fitness needs to start having security on duty as this is the second basketball related shooting in Columbus at an esporta in less than a year .

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★ 4

Way too expensive for my blood but no complaintsfrom me.

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★ 5

Very clean and nice gym love it

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★ 5

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★ 3

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★ 4

busy

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★ 2

Hillard Location lost the best yoga teacher, Tasha, due to bad business practices!

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★ 5

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★ 4

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★ 2

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★ 2

You should really update your open times. Your site says open Saturday at 7. It is not open at 7. Why would a gym open at 8 on Saturdays?

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★ 1

Scheduled a tour before signing up, so glad I did. When I walked in, I was told by a guy with long hair to “wait while I go get Charles” (the guy I was scheduled to tour with). I literally waited 45 minutes after that just sitting there before I walked out. The guy who told me to wait didn’t acknowledge my presence after telling me to wait, let alone try to get “Charles”. Dude, I’ve worked in customer service for most of my life… I fully understand if you’re busy - I get it & I don’t mind to wait…BUT this guy was just chatting it up with his friends and coworkers! Aside from wasting almost an hour of my life, it smelled like must & mildew when I opened the front doors and it was absolutely packed with people - glad I didn’t join tbh

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★ 1

The esporta company could care less about members. All they care about is signing you up and getting your credit card number. Gangs of under age kids have taken over and despite having a great manager in Charles he is powerless in their corporate structure. The basketball quart is noise and hassle the players act like they pwn the gym in between games and kids i mentioned before have taken over the locker room and the place is dirty save your money go somewhere else

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★ 5

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★ 3

It used to be good with La fitness and when Esporta bought the gym. The gym turn junk and no internet and many crazy stuff.

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★ 1

This gym never opens on time. Clients sitting in their car for up to an hour before someone decides to show up and come to work. My lock in the locker room was cut and my keys and wallet stolen. Staff was minimally helpful in the whole situation. Just a few days later a car window was busted and merchandise was stolen and the glass sat in the parking lot for two weeks!!! Basketball court was completely shut down from a massive fight that broke out….i came het for the pool, but I’m done…this place is awful. You can never find the cleaning solution bottles to wipe equipment down either

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★ 5

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★ 3

Good enough for who it's for.

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★ 5

Great gym

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★ 5

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★ 1

Where did all the equipment go? Turning off the lights while people are still exercising. Hand sanitizer been broken for months. Sad.

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★ 2

The gym is always dirty dust and grime all over as well as the weights are EVERYWHERE! No one cleans up after they are done so you never know if equipment is being used or not!

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★ 1

This is the worst Esporta I’ve been to. All of the equipment is old, dirty, broken or missing and no one seems to care to fix or replace any of it. On top of that, don’t count on them even being open if you workout in the mornings. Numerous times I have gotten all the way there after 6 am and it’s closed, even though it’s supposed to open at 5 am. I’m canceling my membership, don’t even bother getting one here

Source: Google