★ 5

I grew up in the Medina area, but now live in Virginia. I come back to Medina a couple times a year to see my family. My family regularly works out and Snap Fitness is our go to gym in Medina when we visit. It is very clean, the equipment is good, the clientele is friendly and the owners are great. Much nicer than Planet Fitness. Highly recommend this gym.

Source: Google

★ 5

This gym is hands down the best of many that I have been a part of. Owners / staff are fantastic, gym has everything you need, always clean, locker room area is spacious with showers. I forgot to mention that the members are very friendly! Hands down the best gym in the area.

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★ 5

Nice and affordable gym with all the standard to be expected equipment and some extra bits and pieces. I also really like Kimbo the bulldog who works at the front desk.

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★ 5

Absolutely love it here! Owners Kim and Brian have made several improvements and upgraded equipment from previous ownership! Bathrooms are always clean! Just signed up for their new Womens Self Defense course and cannot wait!

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★ 5

I love this gym! The staff is always friendly and takes good care of the place. They have a wide variety of weights and equipment such as a deadlift platform, multiple squat racks and benches, and a full size hack squat. Oh… and I love the music!

Source: Google

★ 1

Source: Google

★ 1

Snap Fitness Medina – AVOID AT ALL COSTS

This gym has been a complete disappointment. After four years as a member, I’ve had enough of their lack of professionalism, transparency, and accountability and poorly maintained environment.
1. Deceptive Membership Practices: I was misled to believe my membership included access to other Snap Fitness locations. It took years to uncover this wasn’t true—an issue many members have faced.
2. No Accountability: Management refuses to resolve issues, offering only costly “solutions” for problems they created. Other locations offer better memberships at the same rate.
3. Unprofessional Conduct: The management is dismissive, rude, and even threatened legal action when I voiced concerns.
4. Franchise Violations: From poorly maintained equipment, to unfair pricing, this gym ignores Snap Fitness standards. The machines are filthy as they are covered in dust. They are very dated machines so they are always having maintenance issues. There is always missing hand towels & soap in the restroom.
5. Obstructive Cancellation Process: Canceling my membership was made unnecessarily difficult, with management citing policies they themselves violate.

This gym’s mismanagement and disrespect for its members are unacceptable. Avoid Snap Fitness Medina—there are far better options elsewhere.

Source: Google

★ 1

Snap Fitness Medina - A Complete Disappointment

After being loyal members of Snap Fitness Medina for over four years, I can confidently say this is one of the most poorly run fitness centers I have ever encountered. My recent experience has been nothing short of frustrating and deeply disappointing, and I feel compelled to warn others about the serious issues with this location.
1. Lack of Transparency and Miscommunication:
When signing up, I was under the impression that my membership included reciprocal access to other Snap Fitness locations. I discovered only recently, after years of membership, that this was not the case. Worse yet, this is not an isolated incident. I’ve learned that several other members had similar complaints and were equally misled by the unclear communication during the signup process.
2. Unwillingness to Resolve Issues:
Instead of owning up to their mistake, the management at Snap Fitness Medina has shown a complete lack of accountability. When I attempted to resolve this issue, they offered a “solution” that would require me to pay more for the membership I thought I already had. Meanwhile, other locations like Mansfield and Ashland offer the exact membership I thought I was paying for, at the same rate I was already paying in Medina!
3. Rude and Unprofessional Management:
When I raised my concerns, the management’s response was dismissive, rude, and even threatening. They attempted to dissuade me from leaving honest reviews by threatening legal action for “libel.” This unprofessional attitude only solidified my belief that this location does not care about its members.
4. Violation of Franchise Standards:
After thoroughly reviewing Snap Fitness’s franchise agreement, it’s clear that this location has several infractions. From the subpar condition of the facility and equipment to their discriminatory pricing practices and poor customer service, this location does not live up to the standards set by Snap Fitness corporate.
5. Failure to Address Concerns Promptly:
Despite multiple attempts to resolve this matter amicably, including giving them the chance to refund the last month’s membership fee as a gesture of goodwill, they refused to take any meaningful action. Instead, they claimed corporate had no authority over them, a blatant dismissal of their obligations as a franchisee.
6. Unreasonable Cancellation Process:
Even when I requested to cancel my membership due to their lack of resolution, they created unnecessary hurdles. They required me to fill out forms and cited policies they themselves had violated.

If you value transparency, professionalism, and a well-maintained facility, do not sign up with Snap Fitness Medina. Their lack of accountability, poor communication, and disrespect for loyal members are unacceptable. I will also be escalating my concerns to Snap Fitness corporate to ensure that other potential members are not subjected to this kind of treatment.

This location’s poor management and dismissive attitude have made what should have been a positive fitness experience an absolute nightmare. My advice? Go to any other Snap Fitness location, or better yet, find a different gym altogether.

Look at all the one star reviews and negative reviews. They're all a complete replica of the complaints. Hence this location is definitely operating unethical.

Source: Google

★ 5

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★ 5

Absolutely love it here, it feels like a secondary home to me and all members and workers are very welcoming. Been here for nearly 2 years with no plans to switch.

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★ 5

Great ownership and clean facility. Really enjoy working out at this gym . Appreciate the dedication that is put in to make it top notch.

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★ 1

Equipment is old. Their showers and bathrooms are terrible to put it lightly. I was a loyal member here for 2 years and then after a better cleaner, nicer, more modern gym comes to town, I canceled by phone but BEWARE YOU MUST CANCEL IN PERSON! Though my card expired I unknowingly continued to be charged for months even after canceling by phone. No loyalty even after 2 years of membership. Terrible service. Management is rude and lashes out when you try to talk to them. STAY AWAY

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★ 5

Outstanding gym!

They great equipment, it’s clean, have a good crowd, and super nice staff (including veterans). I’ve been going here consistently for a year and have absolutely 0 complaints.

I could not recommend them enough!

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★ 2

Equipments rusty, old, and wobbly environment is alright. Only upside is that its cheap day pass.

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★ 5

Nice gym in a convenient location. Absolutely love the 24/7 access!

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★ 5

Have been working out here for close to 5 years. Always a great, friendly, and supportive environment from the workers to the other members. Along with the convenience of being open 24/7. Couldn’t imagine going to any other gym

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★ 5

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★ 5

Kim and Brian are the best! I work out here 5 days a week and enjoy every visit. The machines are in great shape and the gym itself is super clean and very welcoming. Since lifting here I have had my business partner and family members join and they have also had an overall great experience.

Thank you guys!

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★ 5

Great place to workout and you meet some beautiful people and staff❤️

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★ 3

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★ 4

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★ 5

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★ 5

A good clean gym with a good atmosphere. Staff is friendly and helpful!

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★ 5

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★ 5

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★ 5

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★ 5

It’s nice

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★ 5

Great equipment, very clean, excellent staff! Very friendly environment. For me, it makes working out fun. I’ve done a lot of traveling for work and I’ve been to many other Snap Fitness facilities. The one in Medina is the largest and best equipped Snap that I’ve ever been in. However, terrible wifi. Not even useable

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★ 5

Amazing community and atmosphere. Great equipment. Friendly staff and very welcoming guests. Literally the greatest gym ever

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★ 5

Clean facility, solid employees , close to home

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★ 5

If you’re looking for a personal trainer and a great gym, Snap Fitness in Medina is the location and Chris Melillo is the guy. I’m on week 9 with Chris and I’m looking and feeling better than ever, loosing inches and gaining muscle. The staff is super friendly. Best 24 hour gym around.

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★ 5

Chris Melillo is hands down the best personal trainer there is! I have never been to snap, I am now a regular. The staff is awesome, and Chris is your guy if want to look and feel great!

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★ 5

A very well equipped gym that meets the needs of almost any fitness minded individual. The staff is professional and the members are friendly. There are no worries about a meat market or overly commercialized environment.
The 24/7 (including holidays) accessibility is awesome
Rich

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★ 5

Great gym! Love the atmosphere in there!!

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★ 5

Great gym absolutely love the atmosphere

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★ 5

Best gym in town! Staff is great , friendly environment. Overall amazing gym

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★ 5

Best gym I’ve ever been too people are friendly and helpful way better than planet fitness

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★ 5

Great gym

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★ 5

Great gym , good vibes

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★ 5

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★ 5

Best gym ever

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★ 5

Great staff, very clean and friendly atmosphere. Lots of equipment. Good for anyone looking for a gym.

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★ 5

I love going here so much!♡

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★ 5

Great gym! Kept clean at all times, staff is friendly and welcoming, and membership is easy to set up.

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★ 5

Awesome gym, used it while on vacation and wished I had more time! Good blend of modern and machines and old school barbells to accommodate everyone. Clean and quiet, not crowded.

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★ 5

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★ 5

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★ 5

Clean, positive atmosphere.

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★ 5

Been coming here for a month now and haven't had an issue getting a bench or rack which is nice.. Plenty of weights available, and good machines. Pricing isn't horrible either.

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★ 5

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★ 2

It says it's 35 dollars a month. But, when you go to sign up your first payment is over 160 dollars? Seems to be some pretty deceptive marketing IMO.

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★ 5

Great gym in Medina very clean and the workers are super nice and helpful with any questions !

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★ 5

Always a clean facility! The new owners are very knowledgeable and are doing very well at maintaining and updating gym ! All in all great people, with a great atmosphere! By far the most comfortable gym atmosphere I’ve ever encountered!

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★ 5

I have been working out at this gym for 4 years and I absolutely love it. Very clean, the staff and owners are super nice and professional. They are really good about working with people's needs and answering any questions. And the people who workout at Snap are all super kind and helpful, overall a great environment!

Source: Google

★ 1

Went to this gym for 2-3 months, loved the machines , environment, key card access on off hours. And here comes the sarcasm.... I also love the fact of if you ever call the phone here even during hours you get ZERO response.. I tried to reach out 12... yes 12. Times. Within a 4 hr span during the middle of the day concerning a misc charge added to my card. And on that note my third favorite thing about this gym is the charges they throw in to cancel. Almost makes you not want to cancel once you realize you’re being charged over $100 to leave. Will not be returning and will warn any others in the future.

Source: Google

★ 2

Required 30 days of notice to cancel my membership. If you read the fine print of your contract this is left open ended and 30 days is not specified, it also says that you must send a letter of notice of cancelation. Basically there are a lot of ridiculous terms in the contract to make it hard to cancel so they can continuing billing you. I went in twice to try to cancel, the first time I was told the owner wasn't their and the second time they took down my name and said they would let the owner know I was canceling. Never received any confirmation of my cancellation after that and then continued to be billed.

Source: Google

★ 5

Love this gym! Everyone is always friendly. Front desk is awesome. And people clean up after themselves! Welcoming environment. Had a membership under old management at the old location and it was just an uncomfortable atmosphere. Love everything about this place now, so glad I got my membership!! Would highly recommend!

Source: Google

★ 5

These are two of the hardest working business owners I’ve ever meet and some of the best people I know around. I would highly recommend their gym to anyone. A perfect location with easy parking. Great selection of equipment, clean environment and great staff!

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★ 5

Words simply cannot express how amazing Kim and Brian are! Hands down the best locally owned gym around!!

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★ 5

Clean gym , great atmosphere , lots of variety!

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★ 5

Great gym with all the equipment necessary with a great location. Owners are magnificent people and understand their industry well!

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★ 5

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★ 5

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★ 5

Huge improvement since the new owners Kim and Brian took over, the place is always clean and well organized. The staff is very friendly and knowledgeable. I've been to 20 plus gyms and by far the best atmosphere . All of the trainers are amazing and extremely motivated to help you reach your goal.

Source: Google

★ 5

I have been a member of this gym for almost a year now. It is an all around awesome gym. AMAZING owners. Super friendly staff. Clean & Safe!!! The trainers, programs, classes ect they offer are all great as well! 24 hours is ALWAYS a plus. Great job by the new owners.

Source: Google

★ 5

Personally know the owners, honest and caring people!! Kim and Brian really look out for their customers and make sure everyone is taken care of better than most owners, love them and their commitment. The gym itself is always very clean and well kept, thanks so much for having such a great space available!

Source: Google

★ 5

Snap fitness exceeds expectations when it come to a gym! Brian and Kim have done an amazing job at keeping Snap amazing especially through a pandemic! If you are looking for a gym in Medina I would highly recommend you check out Snap! Great prices, clean facility and a great crowd!

Source: Google

★ 5

Great gym and atmosphere, owners take pride in cleanliness and maintaining the equipment. Staff is always helpful and pleasant. If you like a friendly, family like atmosphere where even the members help each other out this gym is for you.

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★ 5

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★ 5

Great Gym 🎈great atmosphere 🎈management keeps clean 🎈

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★ 5

Clean and well kept gym. The owners are super nice and they have a friendly staff!

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★ 5

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★ 5

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★ 1

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★ 1

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★ 3

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★ 3

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★ 4

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★ 5

Today I sought out the highest rated gym in Medina and was not disappointed. Incredibly clean facilities and friendly staff greeted me at Snap Fitness. Serge was very helpful and knowledgeable and was able to get me situated for a super cheap day pass that I made good use of. I loved this place and got a great workout in. I don’t live here, but I come down pretty frequently and I’ve found my new home away from home gym. Thanks Snap!

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★ 3

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★ 5

Blessed

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★ 4

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★ 5

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★ 5

I'm glad I joined

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★ 1

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★ 5

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★ 5

Great owners

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★ 5

Great gym and great community atmosphere! The best 24/7 gym around!

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★ 5

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★ 5

Great gym, great atmosphere, highly recommended for anyone of any workout experience! 24/7 access is also very convenient.

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★ 5

Like this location because it's usually not busy, you let yourself in with a magnetic key and do your thing and go. Less distractions and people!

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★ 5

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★ 5

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★ 3

They don't clean the work out equipment after people use it.

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★ 4

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★ 4

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★ 5

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★ 5

Clean, well maintained, friendly staff, multiple squat racks, actual deadlift platform, they provide chalk for use, main gym is kept a little warmer easy to get a great sweat going but there's an cooler area adjacent to it, wide variety of equipment. Will definitely sign up here once my rec membership is up.

Source: Google

★ 5

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★ 2

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★ 5

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★ 5

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★ 5

Snap Fitness Medina, although not the largest, is by a wide margin the best Snap Fitness I’ve ever been to in regards to available equipment, staff friendliness, and overall quality. I suggest it to everybody.

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★ 4

I love this snap fitness but was locked so I ended up breaking in. It was quite the workout, got a sick pump bro! Btw where's all your equipment?

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★ 5

This facility is kept clean as a whistle by a dedicated, friendly, knowledgeable staff...there are plenty of machines for any fitness enthusiast's use...the clientele is wonderful as well

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★ 1

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★ 5

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★ 4

good small fitness

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★ 4

Meets all of my needs. Clean and affordable. Would like a few more bikes and more free weights, but it won't stop me from remaining a member. Owner is very friendly

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★ 5

I love going to Snap Fitness! The atmosphere is supportive, friendly, and accepting of everyone. I actually love going to the gym now! I would recommend Snap Fitness, Medina to anyone!

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★ 5

Very nice gym, good equipment (machines and free weights) always clean, never over crowded. The owners are nice guys.

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★ 5

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★ 5

Awesome facility, friendly and welcoming to all, LOVE their early morning classes before work!

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★ 5

Amazing equipment!! I am into bodybuilding and the setup they have is prefect. Love the capability to use chalk whenever i need to. Great to have a dead lift platform, where i can lift heavy weight! And the GYM is ALWAYS CLEAN :)

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★ 5

We have silver sneakers card and use Snap Fitness for work outs. Great place to be and very clean. Equipment is state of the art and easy to use.

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★ 5

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★ 5

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★ 5

This gym has it all. State of the art equipment, great facility and awesome owners.

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★ 5

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★ 5

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★ 5

I have been to quite a few of the gyms in Medina and Snap Fitness is by far the best of them all. The equipment is great, the staff is very friendly and they keep the place looking like new. The selection of equipment is excellent. A great place to work out whether you are just getting started or are a regular. I highly recommend Snap Fitness for any fitness level!

Source: Google

★ 5

Everyone at Snap Fitness is so nice. Whether it’s the owner/management, or other members, they make you feel very welcome. When I come during staffed hours I am always greeted. The facility is super clean and it has all the equipment I need for a great workout!

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★ 5

Great owners new equipment

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★ 5

Awesome facility! Aweslme staff!
Awesome equipment! Had an amazing workout!!!!Highly Recommended!!!!

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★ 5

Great gym. Awesome staff. Very clean facility and great equipment. Highly recommended

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★ 5

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★ 5

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★ 5

Awesome owner and management team, my only gym of choice!

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★ 5

Great gym! I know the owner personally, he's a great guy! Definitely recommend it!

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★ 5

Nice facility with great staff. They train seriously at their own gym and understand what it takes to have a solid environment with fresh, clean equipment. Nothing but good things to say.

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★ 5

Great gym, love the 24/7 access they offer and it's so clean! Best in Medina.

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★ 5

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★ 5

Snap fitness was beautifully remodeled, loved my first experience from the time I walked in. The new management led me step by step to see what goals I had and how I can achieve them in their gym. You can tell what they are doing there is for the better. HIGHLY RECOMMEND

Source: Google

★ 5

Great gym really nice management

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★ 5

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