★ 1

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★ 3

Its an okay gym, they do a very good job of keeping the equipment maintained with very little down time. Id like to see them do more cleaning in the actual gym area though. Its very clear a lot of it hasn't been, particularly cleaning any of the metal grip handle equipment and cleaning on/around machines.

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★ 1

read the contract, don't get distracted while signing the contract; check for mold

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★ 5

The best gym. They have pretty much every machine you could ever need. I’ve been going here for like 4 years.

I took a couple personal training sessions with Mars which were great. Super difficult and fun. I would highly recommend her to anyone. Her knowledge about the body/strength is impressive and I learned a lot.

I don’t know the rest of the staff personally, but everyone is friendly, respectful, and helpful in all my interactions I’ve had with them.

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★ 3

I don't love the lack of security in the parking lot, and I couldn't find hip thrust machine for the life of me. I had to make one, and I had to wait to do it cause people are just hanging out in the equipment, flirting.

I'll give this place a few more tries but I might have to drive out to the other location every freakin day to get my actual money's worth 🫤

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★ 5

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★ 3

Too expensive to what it offers, machines are good though. but at the end of the day, its too expensive

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★ 3

Equipment is plentiful and generally in good shape. However, no soap in the men's showers today, and according to another guy this is common. Should be a simple fix!

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★ 5

The cleaning team is on point here! I constantly see them working so hard to make sure everything is sanitary and in order. And the trainers are so knowledgeable and really want to help you reach your goals, especially when you have certain physical issues or old injuries you’re worried about. Great experience!

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★ 5

Saunas are xy or xx within ea locker room hot-tub and pool are in common area
No steam room or cold-tub @ location

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★ 3

Basic gym. 50+% of the equipment has weight stacks that are unreadable. A simple 10 dollar label maker on Amazon and minimal effort and this could be resolved. I suggested this to management multiple times but they seem to not care.

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★ 5

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★ 1

LA Fitness revoked my membership after saying that I was personal training in this gym and that I was talked to about it multiple times and even got aggressive. I have not been in this gym for years with anyone but my girlfriend, and was never approached or talked to by ANYONE before I walked into the club on Sunday to get told my membership has been canceled due to "personal training reasons". I was a member here for years, worked for the company for over a year, and used the facilities almost every other day. Staff are good people, Asha and Matt are outstanding personal trainers, but I can't give anything more than 1 star for how extremely disappointing this situation is.

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★ 3

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★ 4

Staff members are amazing,parking no problem,

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★ 1

Came here while in town since it was near where I was staying. I knew the reviews were bad but figured I could make it work. I regretted it the second I walked in. The staff arbitrarily closed the pool and spa with no notice on their website or to the knowledge of the person when I called the day before and spoke to someone. I looked through the window, the pool and hot tub had water in them but they just looked a bit dirty. Super disappointing that the staff can’t properly maintain the facilities or provide adequate notice when things are closed. Not really sure why this is a signature club, just seems like a signature disappointment

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★ 5

The staff is friendly and welcoming. Showers have curtains for women. Dressing room is clean.

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★ 4

The AC works for shit but it is clean

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★ 5

Great gym. Love the selection of workouts and the pool

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★ 5

Ramon greets me kindly as I’ve been going to the LA Fitness to recover from a perilous disease & a transplant & surgeries. He is on my path to recovery & I am grateful for his good nature & empathy.

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★ 4

I’ve been a member at this gym for several years. While it’s had its ups and downs, I’ve noticed improvements recently - particularly around customer service.

Yesterday, I had a standout experience with Angelina, the Operations Manager. When I mentioned that the restroom paper towels were out, she immediately apologized, explained they were being drop-shipped overnight, and handed me a couple of gym towels to use in the meantime. It was a simple, thoughtful gesture — and the kind of attentive service that makes a difference.

I appreciate seeing folks like Angelina working to improve the member experience, and I hope this trend continues.

Thank you, Angelina — hoping the positive momentum continues!

Source: Google

★ 1

I was given a pass by an employee. I used it twice i believe. Came in on Sunday to use it and the front desk guy had a problem with it. He got the manager who told me it's not good. I previously came in to get a pass and wanted to pay for five days or sessions so I did not have to bring cash or CC each time. I was back where I started. What a disappointment. Poor communication with employees. Don't use LA Fitness.

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★ 1

PLEASE STOP CALLING ME. I went there once as a guest and now they won’t leave me alone stop!!!

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★ 1

Lazy, rude staff, dirty facility, broken equipment. Go down the street to Lloyd Athletic Club. They're a million times better.

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★ 5

This gym is great and affordable. It’s pretty huge so there’s lots of equipment to go around. The staff is super friendly too, especially Ramon at the front desk, he’s the man! Also shout out to Jack who signed me up, he’s always friendly and says what up every time we see each other. Don’t listen to the haters, this gym kicks ass.

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★ 5

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★ 5

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★ 2

Genuine question, why do they just keep letting their sanitizing wipe stations go empty? Between each machine, I'm walking around the whole gym looking for wipes. It's highly annoying. I go up and tell the front desk and think they are going to do something about it but no

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★ 1

Filthy, old facilities. Not recommended! I left immediately.

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★ 5

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★ 5

Rob and Angelina were incredibly helpful in getting my husband and me set up with day passes during our visit to Oregon. From the moment we walked in, the entire staff was warm, friendly, and genuinely welcoming. The gym is impressively equipped with modern machines, a full range of free weights, cable systems, and multiple racks. Every area, from the training floor to the restrooms, was spotless and well-organized, reflecting a high standard of care and professionalism. If we lived nearby, this would absolutely be our go-to gym. Highly recommend to anyone in the area or just passing through!

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★ 5

I've been coming to LA fitness since they opened in 2009. So I've seen a lot of staff and a lot of changes. It's not perfect, but no place is! I want to give a shout out to Ramon at the front desk and the morning housekeeping staff. All of them are excellent! They have always been extremely kind and professional!! Every time I come, they are always working hard but never too busy to give a warm greeting and a smile. Keep up the good work!

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★ 5

This gym has all the amenities you need, plus there are a lot of nice people that work there. The person at the front, Ramon, is full of good energy and answers all my questions whenever I need it. Jesus is nice and always puts a smile on your face. The place is relatively clean for a bigger gym, and it is never too crowded but perfectly busy

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★ 4

Angelina is really an asset to LA Fitness at the front desk. Give her a raise! There are plenty of other friendly people there as well. My only complaint is the loud, insipid music blasted in the men's locker room continuously. How about a little peace and quiet? Save the tunes for the gym floor and give us a rest.

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★ 5

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★ 5

Been coming to this location for about a year now. Despite a few faces changing in the location, this location has been one of my faves so far. One thing that makes a huge difference to me that speaks volumes when walking in at 6am, is the staff at the front desk. Speaking specifically to Ramon. Since he's shown up, he greets everyone by name, respect and a smile. Angelina has been very kind and been a blessing of an addition as an OM. Lastly, Jesus works his ass off to keep the place clean and tidy!!

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★ 1

I had to move quickly, I tried calling and messaging support to cancel my membership. They told me I had to go in or mail something in to cancel my account. When I spoke with the rep on the phone they told me I wouldn't be charged again until the end of the year. Next month rolls around and I get charged again. I immediately plan a time I can go in to get a refund and close my account. When I go in they tell me there's no refund but they can close my account. The account closing process needs a serious rework and because of this I highly recommend not using this gym. Sure it's a decent gym, but all that hassle is just not worth it. They essentially got $80+ from me for free because I wasn't able to close my membership in an easy way, how BS is that? I will not be going back to LA fitness. This is a waste.

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★ 5

Got a membership to LA Fitness Lloyd Center a month ago and have really been enjoying it! Membership came with a free session with a personal trainer and I had a great experience working with Mars. She tailored our session to my specific goals as a distance runner and gave me a number of new tools that I plan to incorporate into my existing training program. Would recommend this gym and training with Mars!

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★ 5

Angelina, the operations manager is amazing! She helped me transfer/upgrade my membership to a new location seamlessly. Not only is she efficient, she is also a great problem solver and very personable! Thank you so much Angelina :)

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★ 4

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★ 5

My goto gym in Portland for many years. All venues for a great workout. I use all three locations in the downtown area. Lloyd Center Pearl District and Beaverton. Reasonable prices. Great locker rooms. Go in the off times to avoid the crowds. I posted this some time ago and my story hasn't changed. Some days it's weights, Some days it's just stretching and some days I'm hitting the bag. Great gym whenever you go.

Source: Google

★ 4

The janitor in the morning (Hispanic male) needs a bonus and a raise. The sauna gets nice and hot but you may have to fight a local boomer who gate keeps the dial. I’ve been coming here since 2012, they have made a lot of money off of this place and I think it’s time they put some money back into this location. Its falling apart.

Source: Google

★ 1

I’ve been a member of LA fitness for 7 or 8 years and I honestly don’t know why I stay. This gym is horrible, the staff sucks (lazy and unfriendly), most of the time the towels, soap and cleaning rags aren’t stocked, and equipment isn’t cleaned. I’ve had multiple instances where I’ve tried to bring people to the gym to try it out and they were so turned off by the staff the just left. If there was somewhere that was as cheap and less horrible I would switch in a heartbeat.
Update: gym still sucks, recently I’ve asked several employees if they could tighten a bench that wobbles when you lay on it and nobody seems to care. They just sit there on their phones… the paper towel dispensers in the bathroom have been broken for weeks.

Update 4/7: Another thing I absolutely love about this gym is that when the soap dispensers in the showers run out they just refill them with water. Nothing I love more than trying to take a shower and finding only water coming out of the soap dispenser. Also they’ve started advertising to us inside the gym, because apparently our gym membership fee isn’t enough money for them. Cool. (See pic below.)

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★ 1

Disappointing experience with a manager at this gym. I tried using a guest pass, there was some confusion and I’ll admit I wasn’t very clear on my explanation of the situation. Still, the manager was rude and confrontational about it right away, stating I needed to pay without even trying to come to a resolution. Not the welcoming vibe you’d expect from a gym. In the end it was resolved but very poor customer service, not somewhere I’d spend my money.

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★ 2

I frequent a lot of the LA locations in Oregon. This is the only one that I encounter that has a serious oder problem seemingly all hours of the day.

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★ 1

They don't even honor 3 day pass scan to enter B's I do what I say I can't be a member of a place that won't do the same

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★ 5

Recently joined and was looking for some guidance on how to start my fitness journey. Mars was super knowledgeable and helpful. You can tell that they are really passionate about helping people reach their individual goals. Definitely helped make the gym feel less intimidating.

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★ 1

This place has undergone some changes that are not great unfortunately. The classes are great, equipment is fine, except pool is old and there's mold in the wood and it smells awful. If you need any help from the staff, it's a nightmare. The former manager was a womanizer and the Membership Manager Rob is rude, disrespectful and mean. I have cancer and was trying to cancel my account and was asking for an assist. The staff there said nothing aligned with the corporate office when I called and asked for help and, when I said I had cancer and was exhausted and just needed help...Rob kept interrupting and said "I don't have the patience for this." I said "well, I have cancer and certainly don't want to be doing this but try to find some patience" to which he said "you are just yabbering away at me and not even listening." All I wanted was help making an account online which required a Member Tag # that I couldn't locate on my App. Well, call down to the Pearl location and the gem of a Membership Manager there helped me in 60 seconds. Do yourself a favor, avoid Rob, he doesn't have the patience for you.

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★ 4

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★ 3

it’s pretty good. kinda over priced , but it’s close to home so it’s cool.

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★ 3

Request for management to alternate the music selection genre please 🙏🏽 also add some more 10lb dumbells

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★ 1

Avoid This Gym at All Costs – Unethical Business Practices

If I could give LA Fitness zero stars, I would. Their cancellation process is deliberately designed to be as difficult, frustrating, and opaque as possible, bordering on outright fraud.

I have called multiple times, gone into the gym in person, and spoken with employees and managers who assured me that my cancellation was being processed. Yet, I continued to be charged. Today, an operations manager even admitted she could see all the notes on my account showing my repeated attempts to cancel. Instead of resolving the issue, she tried to charge me an additional balance for an annual fee — on a membership I have been trying to cancel for months.

LA Fitness weaponizes incompetence to trap members into continued billing. The staff either claim they can’t process cancellations, pass you around from manager to manager, or simply ignore your requests. Meanwhile, I recently discovered that cancellations can actually be done online through their website (not the app) — a fact they conveniently failed to mention throughout this exhausting process.

This gym is a textbook example of unethical business practices. If you value your time, money, and sanity, stay far away from LA Fitness.

Source: Google

★ 1

Today I had a very unpleasant experience with an employee. I didn't get their name, but they had shortish black hair and a very colorful neck tattoo. I don't know their preferred pronouns so I will use the singular "they".

My friend and I were working out together and throughout the session I showed him some specific exercises I like to do specific to the sport we both participate in. Towards the end of our workout this employee approached us and accused me of "training" my friend, whatever that means. Perhaps they assumed I was being paid?

The employee asked me if I am a trainer and I said no, but they acted like they didn't believe me and said that my friend should hire one of the staff trainers. As I tried to explain we were just two friends working out together they got unnecessarily confrontational and threatened that "if my Vice President was here, he would throw you out". At that point we were close to the end of our workout, so I just suggested to my friend that we leave.

I see friends and even couples work out together all the time, so I'm at a loss in terms of what we did wrong. Is it because we discussed the exercises as we performed them? Would it have been better had we discussed the exercises before arriving and then done them silently together? Are friends not allowed to work out together in this gym? Or is that allowed so long as they do so without talking to each other?

Beyond that, I don't understand why this employee decided to become so confrontational. They must be struggling to get personal training clients, and with that attitude I can see why.

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★ 4

Good place to work out!

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★ 3

Decent equipment but the gym is a nightmare during peak hours

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★ 5

I was in Portland for the weekend and stopped by this LA Fitness. First impression—it’s in a nice building. The staff was friendly, and there’s plenty of well-maintained equipment. Since it’s a Signature Club, grabbing a workout towel is always a good move.

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★ 3

It's a gym.

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★ 5

Clean bathrooms, Nice people, clean equipment

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★ 1

FYI you can cancel your membership by logging into your account on the website. Don't let them tell you you have to do it in person or through the mail. They are required to allow easy cancelation due to a recent FTC ruling. These big box gyms pretend to make you jump through hoops because the only way they can compete with other gyms is if they make you feel like it's too much of a hassle to bother canceling. Bad business practices will always get a 1 star review regardless of the quality of the gym itself. Speaking of that, it's not a bad gym to workout in and the price is cheaper than most. However, it does have a bit of a bro vibe so get used to waiting for one of the grand total of 3 squat racks to open up. It's also not very clean. The mats look like they've never been cleaned and there is gunk and dirt around alot of the benches and machines. They also frequently run out of sanitary wipes and hand sanitizer.

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★ 1

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★ 5

Love working out there. Been going for years. Would like some evening water classes and newer equipment but it is very nice place

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★ 5

I am following my personal trainer, Mars DeFeo, to LA Fitness from another gym because I can't imagine finding another trainer with the heart, knowledge and one-on-one engagement she brings to my fitness program. Her session notes for me are full of details, cues, and tips to help me get as much as I can from my workout. I was lucky to find Mars at the other gym and am glad that I can follow her to LA Fitness.

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★ 5

Very clean and the staff is nice and informative.

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★ 5

One of the best LA Fitness I have been to. Weights are actually picked up and put back in their places. Which is refreshing

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★ 5

I would just like to take a moment and show gratitude and thanks to a very valuable employee of this location ill just call her "M" for short. But she is one of the most caring, nicest person I've ever met in my life. Her light not only shines in personality but also in her work performance as janitor. I'm honored and blessed to have met such a wonderful woman and our city shines brighter with her in it. Thank you....... Chris.

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★ 4

Ramone is the best! He was so calm and helpful when I lost my favorite necklace. Made my day. :)

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★ 2

Had to go here today cause it was closer to where I was, normally go to the 82nd location. It was night and day. This location smells horrible! Not sure what the deal is but I don’t think there is any ventilation in that rank windowless basement. The hot tub was barely over body temp. The dumbbell area was dirty and smelled especially bad. Didn’t see a janitor once the whole 3 hours I was there today. Won’t be returning

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★ 4

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★ 5

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★ 5

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★ 1

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★ 2

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★ 1

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★ 2

Equipment continues to be broken for over a month, and more and more machines are out of service. Can’t remember the last time I saw maintenance workers here.

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★ 4

The gym is okay. The pool always feels dirty. There are a couple of men who work the front desk who seem like they can’t be bothered unless they’re one of your friends. I do like they offer towels. The showers seem pretty clean of mold and mildew but I think the Sauna needs more cleaning regularly

Source: Google

★ 3

I am a long term customer and I go to 4 different LA fitness in Portland and Beaverton. The Lloyd center one has great equipment, location and class. However the front desk staff is disappointing. Other LA fitness front desk service staff are much more friendly and helpful than this one. I would recommend getting membership in other LA fitness than this one.

Source: Google

★ 1

Just stopped off to sign up and there representative was rude and wanted to charge me $20 for a tour in portland oregon Loyd center signature club, horrible customer service, will be signing up else were!!!!!!!

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★ 3

Most of the equipment works properly. This gym is often very busy and dirty.

Employees here are decently friendly, but not as professional as employees from other gyms of the same caliber. This LA Fitness lost a handful of long term employees in the past couple years and since then it’s become mediocre in terms of up-keep.

Source: Google

★ 1

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★ 1

I watched a front desk worker try to further agitate an alreadyAgitated Member while another staff member stood there and smiled. that hasn’t sat well with me. I’ll continue going to the Pearl District one until some staffing issues here are solved. Also this gym is very dirty some tlc is needed

Source: Google

★ 1

I have been a member here since 2016. I have seen many changes in Management and as of late, not for the better. I produced fundraising events for "AIDS Lifecycle" which is a fundraiser for AIDS/HIV treatment, awareness and more. I had an arrangement with the Lloyd Center Location of LA Fitness for them being one of the sponsors for the fundraisers I was producing locally.
They had issued several 15 Day Passes to be given out at these events and in exchange, were included in all marketing done for said events. During one of the changes of management, about a year ago, the current "Club Manager" told me that these passes would no longer be accepted.
I reached out to the regional manager and this was rectified at that time a year ago. Two weeks ago, one of the recipients of these passes was denied the use of it. So once again, they have reneged on our agreement.
The same Club Manager claimed to not know anything about it. In a discussion with this manager, another employee at the gym mocked and antagonized me saying that I was unreasonably agitated over nothing and then said "so you're upset that your friend can't get in for free" and repeated that I was unreasonably agitated a few times. I then asked him if his goal was to agitate me further and his response was YES while the club manager stood there smiling.
I have reached out to corporate and also left messages for the regional manager that promised me that there would not be an issue. It's been a few weeks now and I've heard nothing other than at one point being told that it was just a "handshake" agreement and was therefore not really valid.

Source: Google

★ 5

Nice gym

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★ 5

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★ 4

I liked the devices a lot and the cleaning was very good

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★ 2

Nice gym friendly staff. Extremely expensive day pass. $20/day.

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★ 5

Been going to this gym for nearly two years, dude at check in always welcoming, love how you’ll always see the place being cleaned, variety of machines and equipment👍🏼

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★ 5

Jack is very cool and friendly

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★ 4

Each LA Fitness location in Portland, OR seems to give off a different vibe, and each has its pros and cons. This vibe here is pleasantly low-key.

Pros: The operations manager (I don't recall her name) was very quick to address concerns I raised about another member. A couple of front desk employees are very observant, like Chris and Jack, who recovered my Fitbit watch on both occasions when I left it behind at closing time. The heavy bags are maintained better here that at some other locations. The boot camp-style workout area, while small, is nice.

Cons: Both the equipment and locker room could use an upgrade, if not a complete overhaul. I once asked a manager about getting an arm bicycle, which all other locations seem to have. Years later, they still don't have one. It would also be nice to have a Versa Climber (or two). The lighting needs improvement, especially in the absence of natural light, since this may be the only location completely underground.

The convenience of this location is a big plus; a little TLC would make it even better.

Source: Google

★ 5

I’ve been coming to this gym for about two years and a half and up until about a year ago it was ok. There was lack of structure and the people at the front desk were rude.

I usually come at night time and now that Jack has been here for some time I feel welcomed to the gym and that friendly beginning makes a big difference in anyone’s workout. My sincere thanks to him and the cleaning staff.

Source: Google

★ 5

Been coming here for years and appreciate the neighborhood feel the staff creates. Specifically, Jack who is a fantastic front desk staff member. He's always friendly, welcoming, and makes everyone feel like they're part of the community. His positive attitude and helpfulness create a warm, neighborhood gym vibe.

Source: Google

★ 5

I signed up for a LA fitness membership at Lloyd in early 2022. I come here a few times a week. Jack is my favorite front desk person. He is patient, organized and calm. He looks sharp and his positive energies are contagious. I have been to many LA fitness locations across the country, and Jack represents the values and image of LA fitness better than anyone else I have seen. He truly loves the job and cares about the customers. It is very rare to find such incredible professionalism and work ethics in a young front desktop role. I hope Jack continues to work at the gym.

Source: Google

★ 5

I been coming to this La location for a couple of years now. Staff and front desk has always be friendly and helpful. Equipment is well kept and working, pretty standard for commercial gym. I usually go in the afternoon and Jack (Front Desk aka John) is super nice and we enjoy small talk often. Jack makes the effort to greet people, he goes above and beyond to help patrons while ensuring the safety of the members and staff.

Source: Google

★ 5

I’ve been going to LA Fitness at Lloyd for about three years, and I’ve also checked out the Pearl, Beaverton, and 82nd Avenue locations. The Lloyd location is definitely a bit older, and you can see some wear and tear, but the equipment still works fine, and they regularly replace things like pads and bumpers when needed.

Equipment:
The gym has two squat racks, three Smith machines, an Olympic station, a few racks of free weights, and a functional training area. The cable machines are a little limited, but I’ve never had any issues getting my routine done. They also have a solid variety of cardio and isolation machines, which shows the staff is doing a good job keeping things maintained.

Cleanliness:
It’s a gym, so it’s going to get dirty with so many people using it daily, but the cleaning crew does a great job. I usually go in the evenings and always see them cleaning the floors and emptying trash. Members are expected to wipe down equipment after using it, but not everyone does that. I find LA Fitness to be cleaner than other gyms like Hollywood 24 Hour Fitness.

Culture & Staff:
I’m mainly at the gym to work out, but overall, the vibe is friendly. I’ve never had any problems with the staff or other members. Over the years, I’ve seen the staff change a few times, but they’ve always been friendly and helpful.

Now, about Jack AKA John. He’s one of the employees that really stands out. Jack’s always been super friendly and goes out of his way to make sure the gym is safe and runs smoothly. I’ve personally spent hour after my workout talking to him a couple of times. I’ve seen him handle tough situations with people who were upset about policies, and he always stays calm and respectful, even when others are not. He’s great at talking with regulars, and I’ve seen him speak Spanish with members who aren’t fluent in English, which is awesome. He even uses the gym in his off time, which shows he cares about the space and how it’s treated.

Membership & Pricing:
LA Fitness as a chain does have some pushy sales tactics, but that doesn’t reflect on the staff at individual locations. I have a mid-tier membership that lets me visit any LA Fitness, and I think it’s fairly priced. They do push personal training which I wasn't interested. They also charge for towel service, but I recommend bringing your own. They offer classes like yoga and cycling, and they seem pretty popular.

Traffic & Peak Times:
The gym is busiest between 7-10 a.m. and 5-7 p.m., but that’s typical for most gyms. I’ve always been able to get my workout done, even during these times. I’ve had more issues finding equipment at places like 24 Hour Fitness or Crunch, but not here.

Conclusion:
Overall, my experience at LA Fitness Lloyd has been positive. The front desk staff handles things well, and the gym works for what I need. My suggestions would be more directed at LA Fitness as a chain like improving their app and keeping good employees. It’d also be great to see some investment in maintenance, like fixing the A/C and water pipes, but that might be more of a landlord thing.

Source: Google

★ 5

Jack is a good person and very kind. And he helps with any questions you have.

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★ 5

I've been going to this LA Fitness for over half a decade, and I couldn't be happier. There's a wide variety of machines to do just about anything you can think of. The facility is always kept clean to a high standard, and I regularly see the cleaning staff working hard to keep up with the high turnover from all the gym members.

The front staff is exceptional! especially the weekday nighttime front desk team!!! They’re consistently friendly, attentive, and on top of everything, ensuring members are well taken care of. Their professionalism, positive energy, and willingness to go the extra mile are clear every time I walk in. This team truly stands out and deserves special recognition for their hard work and dedication. Sometimes I’ll catch the front desk guy working out on the weekend when I'm there later at night. He always initiates the conversation since I’m a regular and takes the time to genuinely engage in our conversations between sets, making for quality chats. Small things like that make my day and make me look forward to coming in the next time and seeing them.

I feel 100% safer knowing the people at this LA Fitness care about the community that uses this facility. I have a membership that gives me access to multiple LA Fitness locations in the area, but the community including the front staff and the larger staff team is what keeps me coming back to this specific site. Their hard work and dedication to the people who come here every day is commendable and more than worthy of five stars.

As a former lifeguard, janitor, front staff member, and membership sales person, I can attest to how hard they work, and I'm very grateful for that.

I hope this information has given you the reader a good insight to what to expect when you come workout at this facility <3, I genuinely mean every word I just wrote. Come and hang out here for a few weeks, and you will see it as well.

Sincerely,
A very happy member!

Source: Google

★ 5

I've been going to the LA Fitness gym in NE Portland for a while now and there is a young man at the front desk named Jack who works the evening shift. He does an excellent job greeting the gym members and supplying them with everything they need when asked. I always look forward to seeing him because he makes me feel welcomed. I would describe Jack's worth ethic as profound, fantastic, well-mannered, professional, efficient, and just the right guy for the job. I don't know what his future plans are, but I do hope he will keep working at the front desk for quite some time. It's great to have someone like him who actually does their job and gets along with people. It's getting harder to find good people with a great work ethic these days.

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★ 5

The man on nightshift at the counter ckeck in is a super guy,a real asset to la fitness .give him a raise in pay.

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★ 3

Convenient location and great staff, but the equipment is old and broken / rusty.

They also just changed the music to only play mind numbing dance songs with no silence between songs at a volume so loud I find it challenging to cancel out with my headphones.

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★ 5

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★ 3

Rude staff. Would have been a 4 or 5 rating but I was harassed twice by a front desk person named "John". I put his name in quotation marks because he would not actually give me his name when I asked for it. He refused to tell me his name. I only heard it when he told his name to the police, after he called the police on me. He lied to the police and told them that he had a customer that refused to leave when he clearly saw me getting dressed.

All I asked him was if he could step outside the change room, because he kept staring directly at me while I was putting on my change of underwear and pants. I told him I felt "uncomfortable and that i just needed 30 seconds or so to put on my clothes and leave." He said " I don't care I want you out of here right now, I am trying to go". I told him he "didnt need to be rude to me and that I'm just a customer like everyone else, trying to gather my things and go, because i know the gym just closed."
He then proceeded to call the police asked him to come to the door, giving them a full description of my clothes, my age appearance, and build, as if I were a suspect and I had did something illegal or criminal.

Absolutely degrading!

I come to this location frequently and have never caused any problems. I stay to myself and respect others. I work hard. I go home.

All this transpired less than 5 min after close. He did the same thing a few nights before, also badgering me because he did not recognize me at the gym. I told him i had already swiped in and he said "hmmm.. Are you sure you checked in already? I dont remember seeing you." Then he watched me as I was the last person out that day too. He walked up to me to tell me to hurry up it's time to go more than once that time as well.

I didn't say anything that time. I figured maybe he had a bad day. This time, I had to let people know my experience in hope that no one else experiences these predatory behaviors, while attempting to better their physical health. This is an egregious misuse of trust and power that needs to be addressed and resolved.

- A Human.

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★ 5

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★ 1

The cancellation policy here is criminal. It is 2024. I should not have to make two separate trips into the gym to cancel my membership that I have held for 4 years. This could have been an email.

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★ 3

Overpriced and extremely rude guests make this my #1 gym to AVOID.

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★ 5

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★ 2

This used to be a good gym. Now you have to get there early before they run out of soap in the showers. It also helps to come when it is quiet so you can grab the one shower that puts out more than a light mist. They do however have towels so you can sand your skin clean at any time of day.

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★ 5

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★ 5

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★ 3

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★ 3

I come to the gym everyday. I have to go first thing in the morning or else it is actually insane. I would never come in the afternoon or evening again because my husband has to and it was PACKEDD. Like literally waiting forever to get on each machine. Another thing I will add is that their weekend hours are terrible. 8am-8pm? So I can't go before work or after work and get in a full workout. One of the BIGGEST problems that happens every. Single. Day. Is the sanitizing wipes being empty in every station. If you guys don't want us to wipe our machines down, just say that. But i thought it was a gym rule or at least HEAVILY encouraged to do, since covid at least. Instead I'm trying to be courteous and I have to walk the entire length of the gym to find one station that isn't empty out of 4 (the paper towels and sanitizer in the class room is usually out of either paper towels or sanitizer). I really don't know how hard it is to keep those stations stocked. It's highly annoying. If you guys don't care if we wipe the machines down because you want to save on costs, then you should put signs up and let it be known so we don't feel bad if we can't find wipes.
The staff is friendly enough, I really just say hi and bye so I can't speak too much on that. I'm thinking of switching gyms because this gym doesn't have any version of a hip thrust machine which is a huge bummer

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★ 5

Super sanitized

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★ 4

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★ 2

Only has 3 squat racks. Usually have to wait 10-20 minutes for one even when it’s slow. Lots of cardio equipment.

Do yourself a favor and sign up online. The sales staff are annoying and will try to upsell you on a nutrition plan and other things you probably don’t need.

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★ 5

Super welcoming and supportive staff, clean, lots of equipment.

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★ 3

I've been a member since 2017, and I identify as a cis gender male, so I can't speak for the other sexes accommodations. I can't use the pool because I'm allergic to high doses of chlorine, so I can't say anything about that. The steam room is small, basic but toasty, and the showers could use curtains. The equipment is dated when compared to the downtown location, but otherwise functional. We are expected to wipe down the equipment when we are done using them, but there's usually no disinfectant wipes available. You'll get greeted 1/5 of the times by the few friendly staff that aren't occupied on their pc/laptop with social media or personal activities. I pay $25.00 per month ( $10.00 extra for towels), and I go 3 to 4 days per week on average because it's convenient and the lack of gyms in my area.

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★ 4

3pm is, as a graphic shows, a very busy time. The man at the desk was courteous and helpful. I waited 20 minutes for a lap lane to open. The water was refreshing and good for laps; the shower was clean and satisfying .

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★ 1

I wish this gym were better because the location is so convenient for me. The staff isn’t that friendly. The trainers here have been pretty rude and territorial to me in the past when working out. All this leads me to believe it’s probably a miserable place to work, and when that happens both staff and customers end up with a bad experience. It’s not super clean, the heavy lifting equipment is often being used. They could definitely fit a couple more Olympic barbell racks, which is very needed. All in all it just feels like yet another place that is falling apart. If I see changes, especially more equipment for heavy lifting, I will happily update this review.

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★ 3

I like that this gym isn’t too crowded and they have all the equipment I like (chest press, torso machines, stuff local community centers don’t have) but their pool and hot tub been out of service off and on every several months for up to months at a time for the seven years I’ve been a member here.

If you’re looking for a place to swim consistently or relax in a hot tub, this is not your gym.

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★ 5

Got a guest pass since I was in town for a week and it's a pretty nice gym. It doesn't ever seem to be too packed you can't use specific machines.

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★ 3

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★ 5

I go to LA Fitness for the pool -- lanes are usually open. The facility is clean. Calm environment. I like it!

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★ 5

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★ 4

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★ 1

Did not go there

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★ 4

It was right across the street!
And I saw it!!

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★ 2

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★ 5

Just signed up! Jordan was awesome- helpful and knowledgeable. I really like that there’s a ton of machines and classes. Huge plus to have the sauna and the hot tub!

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★ 3

DONT PARK IN THE LOWER LEVEL!!!! NASTY NASTY...!

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★ 2

Dirty locker room, showers, sauna and equipment, often no paper towels or antibacterial wipes for equipment.

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★ 5

A bit spendy because of the location, and the should DEFINITELY let people at least donate equipment they want to have there or use,( some people have limited space), but other than those things, it's a fairly nice gym. It's close so it's easier to go. ( Always pick the closest place, it's far easier to actually go regularly)

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★ 1

I brought a safety concern to the attention of the club manager who was dismissive, rude and ineffective. He also refused to give me his name or the contact information for his supervisor. Shady. This club is unsafe and overseen by an incompetent manager. Don’t waste your time.

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★ 1

🤮 I am honestly just shocked by the NE Weidler location… I will not be returning… so day one, I realized pretty quick that this place is dirty… not a single station has wipes, and only a few had sanitizer, towels or spray… Bathroom stalls (2 separate stalls over two different days) out of toilet paper completely, other stalls were heavily low/empty as well. No soap available in bathrooms either days (1 week apart), under machine legs and around machines were built up with dirt and gunk…
A window in the back classroom had been broken into and “half replaced” BUT THERE WAS STILL BROKEN GLASS on the floor, I realized this shortly before finishing my stretching (I had no shoes on) 🫠 the room was leaking and there were buckets (still not dealt with a week later)
Dust bunnies and dirt in every room, dirty mirrors and pillars… the machines… ugh… the screens, corners&grooves and water bottle holders were actually repulsive… 🤮 I just don’t understand why this place is so acceptably disgusting? Its very obvious its not been cleaned for months if not years… absolutely -100 for me 😵‍💫

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★ 1

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★ 5

El mejor tiene las mejores máquinas y un buen ambiente y lo mejor es muy limpio

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★ 2

This place was nice and clean in 2022. I came back to PDX and rejoined in 2023. It’s so gross!! I only ever see one nice lady cleaning but it not enough. The locker rooms are ok but the weight area is a mess. The floor is disgusting and 80% of the times the wipes are out. I wish they would go back to the old spray bottle paper towel option. The equipment is rusty but usually working and the morning desk staff is nice. They need to hire a cleaning staff to hit this place well at night. Would it be so hard for some of the membership team to get off their butts and vacuum twice a day?? I can see your not doing much.

Source: Google

★ 5

good place to work out, staff is friendly and greats me every time i walk in. very clean, the cleanest gym i’ve seen in a long time

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★ 4

They have a gender neutral bathroom! What’s up

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★ 3

Look out for the sales rep Jordan. Very rude and unprofessional in a creepy way about using the 3 day trial pass

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★ 1

The gym is falling apart, it’s never clean, always out of paper towels in the bathroom and sanitizer towels in the actual gym. Some of the equipment is literally falling apart, the homeless in the underground parking lot set up shop, and I think my biggest complaint is the men’s locker room is super pervy/creepy. Oh the smell of this gym is awful at best.

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★ 1

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★ 5

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★ 3

Signed up for a guest pass but was unable to use it because the "customer service representative" who is apparently the only one who can activate it wasn't working at that time. The functional training area with the sled and turf is nice, but there are no resistance or rogue bands of any sort anywhere in the building to use (I asked), and as far as I could tell no barbell thrust setup or equivalent machine. I'm in the area for a short time but rehabbing an ACL injury and trying to follow my typical PT/strengthening routine, and it was disappointing that such a large gym didn't have the things I need. Maybe I'll try another location next time.

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★ 5

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★ 5

Gyms amazing best in the area! Ask for Ian he will take care of you

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★ 4

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★ 5

Best gym i’ve ever been to with amazing staff

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★ 5

Great vibe, all equipment is readily accessible for any customer and there’s a good selection of machines and free weights. Friendly staff is always ready to check you in and the smiles when you first walk in make all the difference in the world! Love this place 🏋️‍♂️

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★ 4

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★ 4

I've always been a LA Fitness member. The set up is cool but no "vibe". If you're looking for a low-key gym this works.

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★ 5

5am work out was cool and quit. Machines where open

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★ 5

Great facilities, very clean and organized appropriately with all the separate areas according to the different exercises and workout activities that a person is looking for. Friendly and very helpful knowledgeable staff that are willing to explain how the fitness center all works. Happy to answer all a customer's needs and questions regarding the facilities. I recommend trying a center near you, if it is at all possible because it would be a welcome experience for anyone interested in keeping healthy and staying in shape.

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★ 4

Gym is too old to not be cleaned properly and more often.
Has most everything. I’m still looking for the Arm Ergometer. Is there one here?

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★ 1

I have been in the club for over 4 years because of one pregedist didn't like me the club canceled my membership

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★ 5

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★ 5

Great facility, but did not feel confident leaving my car in the parking lot. Many homeless in the are talking to themselves and panhandling.

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★ 5

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★ 2

giving two stars because the female manager is really kind and understanding, and there is one personal trainer that is always friendly when I’m working out in the area that personal training happens.

Overall though, I’m not having a great experience. As a shorter person it’s hard to find equipment that works for me, as it’s all designed for taller people (who are typically men). The area where personal training happens (that is open to all members) works better for me than other areas. There are two white male trainers who have been SO snarky and rude to me when they’ve kicked me out of the area they use for their training sessions. It always disrupts my workout, and due to the lack of equipment I typically can’t finish my workout because I need to get back to work. Additionally I don’t feel comfortable at the gym now. Unfortunately heavy lifting is very much a “man’s world” thing still. Even though I see lots of other women/ femme folks lifting here, that culture still is apparent. It’s hard enough to feel welcome in these spaces sometimes as a women, and the way these trainers speak to me isn’t helping.

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★ 3

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★ 5

Always a pleasant location to get my workouts done. The place always looks clean and smells clean. The person at the Frontdesk welcomes us with glee as we check-in and wish us a pleasant day as we exit, an additional A+++, in my opinion.
Equipment-wise, they have a decent selection of machines and free weights. It would be nice if the trainers would observe sometimes if they notice a newbie struggling and to find their way to help them out a bit.

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★ 1

Unsanitary facility. This place makes you feel gross. Its always warm and muggy smells musty. They need their HVAC fixed

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★ 5

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★ 5

Great LA Fitness location with friendly, helpful staff!

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★ 5

Great place to workout
Very nice

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★ 3

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★ 1

I was very disappointed by the approach of management at this branch of LA fitness. I came in with a guest pass in hopes of working out in peace and was turned away harshly because i wasn't ready to commit to a 28 day trial. The manager, Bryan, was particularly rude and handled the conversation very poorly. This was my first negative experience at this branch and it will be my last, as I have zero intention of returning or encouraging others to return.

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★ 4

Great place to work out, include swimming pool and basket ball court

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★ 5

Always really clean with friendly staff

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★ 4

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★ 5

Been using the gym for a couple months. I am pleased with the machines, pool, lockers, hot tub, sauna and towel service. Monthly fee is reasonable. People are great about wiping things down after use. If u come drop in after 630pm it is easy to get on any machine, and it does not feel crowded.

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★ 3

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★ 5

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★ 4

So glad they are finally back to giving out towels!

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★ 5

Been going gyms since I've been 16 anyways started at local gyms ended up joining Cascade then gym Gold's gym 24-Hour Fitness Bally's Total Fitness crunch Planet Fitness and now I have been with la for the Last 5 Years I think it's one of the best gems has ever joined they have a really clean and sterile facilities for what it's worth not a big fan of the management but the counter people are pretty cool I'm giving LA Fitness to five star because I think they pretty much for a mainstream gym give the best service the pros most of the equipment is well maintained also they have quite a few selection in equipment compared to other gyms so basically lots of variety which is a good thing the cons could use more hours and Wi-Fi would definitely make a little more complete facility

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★ 5

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★ 5

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★ 5

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★ 5

When I arrived I thought it is a small gym.
No, it’s pretty big, and equipment is well maintained.
The only thing I would add is curtains and shampoo

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★ 5

Equipment kept in good working order, plenty of equipment to use, and friendly staff.

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★ 4

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★ 5

Super clean, and Chase was good to work with

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★ 4

This location is small and sometimes gets really packed as you imagine but when I do like about it is that it’s easy to move around and get your workout in without having to go too far.
The hot tub could use a resurfacing, but other than that it’s a good location and get equipment.

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★ 1

I had all my belongings/keys/wallet stolen out of the women’s locker room even though my locker was locked. I received the lock from la fitness since it was my first day in the gym using a free pass. I was told this is something that happens often and nothing has been done about it. The thief used my cards at the Safeway across the street and a shoe store in the mall. Both me and another couple both had our personal belongings stolen and we were told to just put in a police report afterwards. Horrible and traumatic experience

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★ 5

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★ 5

This is all right place but they no longer have bicycle walk up inside the lobby so that kind of sucks but other than that it's a nice gym

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★ 5

It’s a great location for working out, but I think LA Fitness needs to build a new location because the gym gets crazily crowded.

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★ 3

As big as a gym they are, they should have more than three power racks. The space the three are at could fit one more.

I know this is a commercial gym, but there are local, smaller gyms which have at least twice as many racks available.

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★ 5

Equipment was in excellent condition and nice to workout with. Locker room could use extra bench, open space kind of a waste. Staff helpful. Nice racquetball courts.

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★ 3

Losing stars just for security reasons. Left with a friend today and a man jumped in our back seat within a second of us getting in the car, before we even had time to close our own doors. This was 2 parking spots away from the main, above ground entrance. Be alert and aware in the parking lot!

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★ 3

Each time I go seems like another machine is down.

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★ 1

I came in today with a three day free pass to try this gym for the first time. The gym was open and I came in to use the pass and the lady at the front desk told me I could not come in and use the gym. I had to wait for a time when I was not available to work out. This was the only time I could come in and try out this gym. On top of that the young woman at the front desk was extremely rude to me. I asked for a manager and she denied my request. I just wanted to try this place out and if I liked it, I was going to join. I can’t come in at later because I have young kids I take care of during later hours. I am very disappointed with the service at this facility and the level of accommodation they have for people trying to use their services. Not to mention the customer service from their front desk is horrible.

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★ 1

Someone broke into my locker and stole my car key and phone. There is a thief that goes to this gym, and there aren't any measures that this location takes to prevent burglary. I'd recommend avoiding this location. Don't leave anything valuable in the locker.

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★ 4

Good instructor for water aerobics, clean gym, clean sauna, clean changing rooms, helpful staff.

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★ 1

Staff just doesn’t care at all. I was told I can change the membership tier at sign up, which turned out to be a bait and switch. I’ve seen mice in the pool area. My complimentary PT session was confirmed twice and then canceled the day of, with no attempt to reschedule. Staff will tell you someone will call and ultimately no one does. I only go here because it’s nearby, but the inattentive and indifferent attitudes I’ve experienced from everyone here makes me regret signing up. Avoid if you can.

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★ 5

Staff were really friendly and helpful. Gym is great! The atmosphere was nice.

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★ 1

Alright

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★ 2

This gym is filled with approx 80% male and 20% female. A male member verbally and physically assaulted me when he left his towel on a machine for 10min and I was ready to use the machine. He shouted expletives, I told him he can't talk like that and proceeded to tell him to accompany me to the front desk. On the way there he hits me from behind, threatening to dare me to speak about his behavior. Luckily a young woman saw him do this and told the front desk about it. Not to mention that 3 males also mentioned his inappropriate behavior to me.
But as usual he continues to have a membership there and regularly upon passing behind me he calls calls out obscenities.
My husband and I pay our dues to LA fitness and I do not feel safe there.
I plan on addressing this to upper management, but don't expect much. This place is a disappointment to say the least.

UPDATE, it turns out the incident that happened on September 29th appears to have had no formal incident report made by the managers. It wasn't until I called LA Fitness corporate in November that an incident report was made by me with corporate. It is now been over 2 months and NOBODY from LA Fitness has called me back regarding the incident. Brianna the manager at that location, has never called me regarding the second incident I reported.

I INVITE LA Fitness to review this review publicly.

If you are a female and are thinking about getting a membership or you have a membership at LA Fitness I can tell you that if you are assaulted by another member they will not follow up on their own policy.

Source: Google

★ 5

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★ 1

Won't let you quit unless you go in person during very limited hours, hours which I cannot make since my work overlaps those times. I can't afford to take a day off just to quit the gym. Yes, they are open beyond those hours. But they won't let you quit later in the day. Yes, they can answer the phone during those hours. But I have called multiple times and no one will help. I know that gyms can be hard to quit so they can keep taking your money for nothing, but I've never had trouble with other gyms. Total scam. I wanna quit the gym!

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★ 5

Great experience so far. The gym is clean and the staff have been very friendly.

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★ 5

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★ 3

I called to find out about youth programs . Unfortunately there aren’t any.

Source: Google