★ 3

I pay to use all the City Fitness locations for their classes. I only visit this location for classes and it’s definitely the least member friendly location. I’ve been no-showed and late-cancelled by instructors multiple times here. When I most recently mixed up which classes they canceled on me, I came in to check in late for a class and explained that I thought it was canceled as they canceled the same type of class for the same time but for a different day. They were extremely rude at the front desk and didn’t believe there is a late check in policy until I pulled it up on my phone. I was still charged a no-show fee and called the office the next day and they were politely rude about the whole scenario. They don’t extent the same courtesy to their members as they do to the late class cancellations.

Additionally, there have been technical issues with their new app nearly each month that has made it impossible to book classes via the app or we’ve been spammed by text messages from them or have had out accounts changed to different membership types. The issues have been outrageous.

While the instructors are great, the front desk and management is very disappointing and often disrespectful.

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★ 5

Ammmmmazing very clean professional and bougie

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★ 5

As a first timer at City Fitness I found everyone from the staff to the members to be helpful. The hardest part of going to a gym is getting through the door and from there it’s smooth sailing. I have yet to encounter anyone that’s not polite or helpful or excited to see you and already made a gym buddy . Thank you for making this girl feel so welcome!

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★ 5

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★ 5

Went for my first time for a class, ran into a neighbor and had a really great time learning Pilates on the floor. I’ve been so used to reformers I didn’t know how to do anything else.
The teacher was excellent, energetic, and knowledgeable. she really took time to help me when she noticed I was struggling to do some of the movements.
I’m so glad I joined after working out in my basement for years with the “LuLu Lemon Mirror..”I bought during Covid and haven’t done much else in awhile so it was really refreshing to be in a gym and a class with everyone.😊

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★ 1

City Fitness isn't a gym it's a social experiment. For a premium $200 per month, you don't get amenities you get existential questions about value.

The Pool in Northern Liberties is truly special because it's rarely available. Enjoy the thrill of showing up on a hot summer Sunday only to find it spontaneously closed for a "private event," or because it's a minor holiday. This builds character.

The towel policy is equally revolutionary as you must bring your own. That damp cloth you haul in is your final reminder that you pay Equinox prices for a high school locker room experience.

But the true genius is Revive. Want to use the state-of-the-art CryoFusion Pod or Normatec recovery gear? Excellent! First, undertake the mandatory one-mile post-workout pilgrimage from Northern Liberties to Fishtown. They cleverly call this the "Recovery Hike."
If your goal is fitness mixed with inconvenience and logistical complexity, this is an unrivaled 5-star operation. Bravo on the premium letdown.

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★ 5

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★ 5

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★ 5

As someone who has struggled with consistently going to the gym, city fitness makes it easy to want to come in. Great variety of machines, well maintained facilities that are always clean/look brand new, and positive vibe overall.

Two small points of feedback that may just be my own personal annoyances that don’t take away from giving this gym 5 stars:

1 - I wish there were some sauna etiquette instructions. For example, I often experience people swinging the door wide open, which obviously drops the temp. This may not be well known to some but trying to get in and out as fast as possible is just the respectful thing to do in a shared sauna to not affect the temp for others.

2 - I hope to see a revive concept coming to this location. I often go to revive in fishtown then walk to nolibs gym bc I prefer the nolibs location which eats up a lot of time.

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★ 5

The best gym! I love the amenities. Great machines and overall aesthetics! Great pricing for memberships with classes

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★ 5

Very good gym environment, great equipment too

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★ 4

Basically a great gym with 2 flaws. First the good stuff: clean, well-maintained facilities with a friendly, knowledgable staff pretty much across the board as far as our experience goes. The exercise equipment is also well-maintained, with broken stuff not staying broken for too long. Lot of very nice amenities like massage guns, beds, chairs of many varieties. The location is also excellent, being super convenient to NoLibs, busses and trains. Price is commensurate with other gyms.
As for the stuff they need to work on: 1) they have terrible elliptical machines. Not a single one feels like a professional piece of equipment (though to be fair, they have lots of decent treadmills). And 2) their class schedule seems paltry compared to other gyms we’ve used, especially when it comes to yoga.

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★ 5

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★ 5

I love the Northern Liberties City Fitness Gym. I have been a member for over ten years. The staff and trainers are knowledgeable, professional and friendly. The gym is always clean! I highly recommend this location.

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★ 4

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★ 5

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★ 5

Best gym in the city 💪🏾💪🏾🤙🏾

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★ 5

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★ 5

Brian and Malik are the best! That’s it that’s all!

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★ 3

I don't know much about this place I just hope that most places that help the body develop and grow continue to thrive in persevere thank you everyone for contributing to businesses such as these

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★ 5

Had a great experience with signing up. Aaron gave a great tour , Austin gave a great training session and Brian made me feel so welcomed , supported and motivated. So far so good …can’t wait to make these gains!💪

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★ 5

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★ 5

Fantastic staff, amazing amenities and actual skyline views from a heated year-round rooftop pool!

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★ 5

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★ 5

Great place to work on your physical & mental well-being. Staff are so kind & welcoming. And the members are respectful & cool. I'm a year in & cant for more!

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★ 1

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★ 5

Have been a member for years! Highly recommend City Fitness gyms.

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★ 5

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★ 5

Such nice staff and the equipment is all newer and well-maintained.

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★ 2

Despite being shiny and large it’s exactly the sort of insufferable gym most people avoid. Not particularly welcoming or friendly or helpful. The whole vibe is detached and glum. Workout equipment is only so-so.

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★ 5

Booked a class had a great time with fun people looking forward to another class with Diva. Also this gym is top notch! The other locations have their individual perks, this gym happens to be the one I train at the most! Don’t call me biased! Benches/ dumbbells/ cardio and Cable Machines/athletic space are great, the Water gets hot and cold! Towels and recovery options available, The pool is bananas, and all the staff from the thrive trainers to your receptionists’ are kind & friendly. Best decision I made was becoming a member of City fitness!

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★ 5

With 5 squat racks and too many benches to count, you'll always have equipment to use here! The staff are super friendly and you can tell they love what they do - there is a strong sense of camaraderie amongst them! The staff are also on point with their cleaning game and always make sure there is enough wipes and other hygiene products at hand. The pricing was also very transparent and reasonable. Would recommend this gym to anyone at any fitness level!

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★ 5

Clean gym with state of the art equipment. Very glad I joined

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★ 5

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★ 1

Decent gym. Pool is always closed and communication with management is bad.

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

First time with we fit. Naji was great.

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★ 5

Have been coming here for just over 4 months now and am really enjoying it. It’s clean, well-maintained, lots of equipment to choose from, and love the classes. It can get crowded depending on what time of day it is, but usually don’t have an issue in the mornings.

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★ 5

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★ 5

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★ 5

Just want to compliment the man who is there until midnight. I've been here until 11:45pm & he is total pro. Friendly and, even if I'm the only one there, never gives the "last call!" feeling you can get from some places. Appreciate that.

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★ 1

I visited this gym with my friend, and the tour guide greeted her warmly but never acknowledged me at all, despite me being present the entire time. My friend said she believed the difference in treatment was because of race, which made US both very uncomfortable. When I raised the concern later, and tried to deliver nicely, it wasn’t taken seriously. She completely ignored what I said and just told me to come in. She said she didn’t know I was involved but I followed them the entire time during tour. She didn’t have the human decency to even speak it’s the principal you don’t have to be MY tour guide to speak. Respect and inclusivity are essential. The gym equipment looks great I was excited to start but this environment just isn’t for me. Working out is for everyone I just didn’t feel welcomed at this location at all! We didn’t get the membership because of this!

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★ 5

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★ 5

The pool is just what I was looking for as a former swimmer, to be able to do some laps in the city is so nice!

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★ 5

Staff is very attentive and helpful!

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★ 1

I asked about the gym membership information, but the guy on the phone was impatient. Bad review.

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★ 4

From the classes to the hydromassage to the awesome smoothie bar- everything is top notch. Very modern and clean facility.

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★ 5

Just want to give Brooke a shout out. She helped me figure out a membership situation I had and was patient and helpful!

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★ 5

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★ 4

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★ 5

Great 😊

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★ 1

I’ve been a loyal City Fitness member for years, but this recent experience has been nothing short of infuriating. I can no longer book classes because they claim I have “outstanding no-show fees,” even though I can prove — via my bank statements — that these fees have already been paid. Their new app constantly fails to cancel classes, and despite calling the front desk to report these glitches (and being told a manager would call me back), no one ever has.

When I tried to resolve this, I spoke to a manager named Alex who would not provide a list of the alleged no-shows or his manager’s contact information. I am now paying for a membership that includes classes I’m not allowed to attend — because of fees they already collected — and City Fitness is stonewalling me.

Between the faulty app, duplicate charges, refusal to provide basic account information, and lack of follow-up from management, this feels like a scam. Until they fix their billing and customer service practices, I would strongly recommend taking your business elsewhere.

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★ 5

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★ 4

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★ 5

Meg was phenomenal! Taking the time to explain every process or fitness activity during my session. Ryan was awesome with reading my body scan results and answering my overall questions. Loved my first day!

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★ 5

Always enjoy my time and experience at CF

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★ 5

Excellent gym

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★ 5

Plenty of racks and equipment and a nice sauna.

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★ 5

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★ 5

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★ 5

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★ 5

Love the northern liberty location and staff. Everyone is down to earth and highly informative. Came for the pool staying for the great atmosphere

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★ 5

Excellent facilities, the pool is fantastic. Friendly staff and it's always clean.

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★ 5

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★ 5

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★ 5

Love the facility. The staff is friendly and eager to provide the best service. The gym equiptment, cryo and heat chairs, amenities in the locker rooms, with steam room and personal product
S just in case you need them. Attention to every detail makes this gym a success for me.

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★ 5

Great place to workout. Always clean and staff is friendly.

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★ 4

Everything they offer is great! It's a tad pricey for my liking, but they do offer classes and amenities on that. I wish the Thrive classes were included, as they are the best. Megan is amazing.

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★ 5

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★ 5

Aaron who signed me up was super helpful and friendly along with the other staff that assisted in answering some questions, honestly the best experience I’ve had at any gym and I’m 44 years old haha.

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★ 5

It was great!

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★ 5

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★ 5

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★ 5

Staff was extremely nice and helpful! They made me feel welcome and comfortable. The gym was super clean and well kept

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★ 5

Best gym in town!

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★ 5

Really nice facility!

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★ 5

I like the gym has what it takes to make a good routine and the employees are very friendly.

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★ 5

Amazing staff. Welcoming atmosphere. The facility is state of the art. Cleanliness all throughout the area. The trainers are elite.

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★ 5

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★ 5

I’ve only been at the gym a month after freshly moving to Philly, but I already spend so much time here and genuinely look forward to my workouts every day because of how nice the facility is. I specifically go during the least busy times so the machines aren’t too competitive. I have the pool membership too and I’ve never experienced it that busy especially on weekdays. The community and energy is wonderful, members have been friendly (you just have to dodge some tripods here and there, which I don’t really mind). I’m so glad I joined!

Dominic in memberships gave a great tour, my complimentary Thrive session with Malik was challenging and informative. And the front desk staff are my favorite part, they’re so welcoming, friendly, and really light up my day!

I didn’t realize this before I joined, but you can do some laptop work in the lobby area near the front desk. Sometimes I’ll stick around and take a call or sit and work for a bit after my workout.

City Fitness has become my second home and I’m so grateful. They said they take feedback from members on equipment, so hopefully I can convince them to get a v-squat machine!

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★ 5

So lucky to have met such a great group of people,,,staff and members,,,,,, a great environment,,, best gym in the city

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★ 5

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★ 1

the “Complimentary Day Pass experience gives you free rein at any of our locations for a day.” However, this does not include the pool. The website is unclear about this. Be prepared to pay $40

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★ 5

City Fitness Northern Liberties is an impressive facility. The gym is exceptionally clean, and all of the machines are brand new and fully functional, which made every workout feel seamless and efficient. I also really appreciated the overall layout and design of the space—it’s modern, well-organized, and clearly built with user experience in mind.

The staff were friendly and accommodating, contributing to a welcoming atmosphere. My only suggestion would be to consider offering more affordable short-term membership options for visitors. As someone just passing through the city, a more flexible plan would’ve made the experience even better.

Overall, it’s a high-quality gym that delivers on all fronts.

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★ 5

Wow!

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★ 3

Clean and helpful staff. Not worth the price in my opinion. Planet fitness has the exact same stuff (except for sauna and pool- which you have to pay extra to access).

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★ 5

Great spot. Great location. Awesome equipment.

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★ 1

Unjustifiably assumed that I wasn’t going to come back for my luggage to store into a locker but they have gym members there who stay there for 3-4 hours and store their belongings into the lockers:

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★ 5

Great experience as a guest! Nice facility!

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★ 5

Great gym

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★ 5

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★ 5

Did a Saturday boot camp/ circuit style class. Ty he instructors were tough but gave good guidance on positioning and pushed me beyond what I would do on my own. Instructors made it fun and challenging! Beautiful facility with tons of equipment weights kettlebells straps. And massage machines for when you are done! Highly recommend!

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★ 5

Maddy Frank made be feel at home instantly while taking my membership application!

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★ 5

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★ 5

Cool gym with cool people. I joined for the classes and a change in scenery from my building gym. Already loving my decision.

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★ 5

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★ 5

Maddy was the best with helping me set up my membership and showing me around. Thanks again!!

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★ 5

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★ 5

Chioma is the greatest manager a gym could ever have!

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★ 5

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★ 5

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★ 4

Very friendly staff and great amenities. Lots of people for the gym, however.

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★ 4

Great service, but this city fitness is missing previous equipment. I would take a picture but there no picture to take 😁

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★ 5

Love this gym! It’s a gorgeous facility with all the latest equipment. Thanks to Jorel, signing up was such a pleasant process. Would absolutely recommend City Fitness to anyone.

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★ 5

Staff is Nice friendly Clean Fitness Center , The Gym have State of
Art -equipment, knowledgeable Trainers , and supportive atmosphere that motivates me to Reach my Fitness goal

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★ 5

How can one arbitrarily rate their own gym that they go to all the time? The staff here is always freindly. The space is new, and I love the big windows and pared down but modern feel of the space. Equipment is new and maintained.

Now, the mens locker room? It could use a new layout as it is tiny. But, I'll accept that since everything else checks the boxes.

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★ 5

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★ 4

Even though this is a new location, it’s already packed. It’s unfortunate they didn’t make this location 50% bigger, the free weights/cardio/stretch area could all use more space.

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★ 5

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★ 5

Always clean quiet and comfortable.

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★ 5

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★ 5

A ponerse en forma y disfrutar de una vida saludable.

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★ 5

I love this gym! The staff is really nice and helpful and the facility is spotless. Dom in the membership department, was very thorough and kind during our tour and onboarding process. My entire experience was amazing and welcoming.

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★ 3

Gym facilities are excellent but over the past year or so membership seems to have been oversold. Crowding in the evenings is insane.

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★ 5

If you’re going to go for a personal trainer request Malik. Especially if you’re in martial arts or football. He will help you get to where you need to thrive in whatever you do.

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★ 5

Staff listens to concerns regarding issues with this relatively new gym, and addresses them. They really are always very helpful and keep the gym very clean and organized

The gym can get very crowded but tends to be manageable.

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★ 5

I just always love how professional the staff is and how well kept the equipment always is, and how clean the facility is.

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★ 5

I’ve been a member of this gym for less than a year at the lowest tier, basic membership. This location is spacious, clean, well-maintained and equipped with a very helpful team. The equipment is updated and new. The women’s bathrooms and sauna are clean and maintained regularly. At evening peak hours of 5-7pm, it can get crowded but I can usually find a machine to workout on. The pool seems too small for the steep price increase in membership. The stretching area on the 2nd floor could be bigger. I signed up for some of their Thrive classes last summer. I remember them being intense but a great workout. I won’t recommend them especially for beginners and those who are yet to establish a regular cardio-strength training routine, but you get a free session to try for yourself and decide. Overall, a great spot to get into a regular schedule of working out.

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★ 5

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★ 1

Where do I even begin?

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★ 4

City Fitness is ok. The membership os quite expensive & i’m not sure if the price is worth it.

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★ 5

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★ 5

Great gym! Super convenient since it’s right across the street from me basically. One thing I would thoroughly enjoy is that if on the app, there was a crowd meter of some sort bc it gets super busy sometimes

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★ 5

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★ 4

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★ 4

Amazing gym - but for the price I do wish the northern liberties location was a bit bigger. Gets really packed at times.

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★ 5

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★ 5

I ❤️❤️❤️ City Fitness, Northern Liberties!

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★ 5

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★ 5

Literally LOVE this gym, came and did a one day pass today. I was sold!!!!

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★ 5

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★ 5

Best Gym in Philly ! Joining Thrive was probably the best decision I’ve ever made.

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★ 5

I love the community at city fitness. I love that all of the equipment is quality and top tier and that the staff is abundant, always pleasant and helpful. I can’t wait to morph into my best self here

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★ 5

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★ 5

CF/Northern Liberties is a super clean and modern gym with a personable, highly trained staff. The gym + trainers are set up to ensure you succeed regardless of your individual fitness level + goals, and have the equipment, group classes + individual or small group training sessions to keep you motivated. They also have a heated rooftop pool (open year round) which is another additional way to maintain your physical /emotional health. With a variety of membership options, there’s something for everyone at CF - I highly recommend this gym!

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★ 5

City Fitness Is the best gym around hands down..The atmosphere is welcoming the staff are amazing idk why everyone doesn’t come here

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★ 5

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★ 4

Very clean gym and modern. Friendly staff .. sometimes guests spend too much time on phone and take longer on equipment

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★ 5

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★ 5

Cleanest gym ive been to in philly along with everything I need to hit my goals AND I can chose between any of the 8 locations. I love it here!

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★ 5

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★ 5

I’ve been going to this gym for two years, it’s always really clean, the staff is super friendly, the equipment is plentiful and well kept. I always suggest signing up to friends.

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★ 5

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★ 5

Great workout! Love the sauna and classes.
Sometimes it’s too packed during rush hour so it’s hard to find open cardio machines

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★ 5

Modern, clean gym with a ton of machines and equipment. Staff is incredibly friendly. The locker room can get a little tight when it’s crowded but if you’re in and out, it’s a great spot to go to.

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★ 5

I love it

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★ 5

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★ 5

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★ 5

Amazing clean and very fun

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★ 3

The gym is very hygienic and pretty and the attention of its employees is very good, but for the price they ask for monthly for the subscription, they should at least have their own parking lot. I have had to go home on more than one occasion, without being able to access the gym, because I have not found parking.

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★ 5

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★ 5

I love this gym and all the equipment. It’s always clean and the staff are friendly and inviting.

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★ 5

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★ 4

I love and appreciate the location of this gym. Due to the prime location, I think it’d be best to extend Friday and Saturday gym hours to 11pm.

Also, I visited this location today and was told that the smoothie bar was closed at 12pm, I arrived after 12pm. This is a peculiar practice to have when there is no communication within the app or at this location stating this.

While I will continue to use this location. There are opportunities for continuous improvement. Especially for the cost. It should be more convenient.

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★ 4

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★ 5

the team here is very welcoming and helpful. em gave a great tour of the gym that had me sign up right away, brian helped me get acclimated into the thrive program, devon and mat have been great trainers… all in all really enjoy it here. the workers all support each other as a team which helps things run smoothly.

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★ 1

Miserable gym. Beyond overcrowded to the point where you can't even get a machine. Cancelling membership asap

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★ 5

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★ 5

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★ 5

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★ 5

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★ 4

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★ 5

Dominic and Justin are awesome. Quick to respond and provide support while going through the transition and details in my membership. I highly recommend connecting with them when you visit!

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★ 5

Amazing gym and Staff. VERY CLEAN! I ACTUALLY USE THE SHOWERS!!

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★ 5

The facility was clean and the employees were kind. Definitely recommend.

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★ 5

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★ 4

Clean facility, friendly staff, clean and an abundance of equipment. The staff member who signed me up was excellent. I’m looking forward to my fitness journey at city fitness.

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★ 5

Great gym with many amenities

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★ 5

Love this gym

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★ 2

Small, overpriced, crowded and the pool access is $200/month. Men’s locker room smells like dry gangrene.
🤷‍♂️

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★ 5

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★ 5

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★ 5

I wish I could give you guys more than 5 stars!! Me and my boyfriend’s experience was phenomenal. We are so excited to start our journey with you guys!!

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

Always clean and lots of different amenities! I love having the clean sweat towels readily available, and lots of variety of equipment. The new space is really beautiful and I love the big windows. I’ve also tried out the Thrive sessions and have had a great experience so far up there, it’s well managed

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★ 5

Wow! Such a beautiful gym! The workout equipment is topknotch and the staff is very helpful and friendly.

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★ 5

Great gym!

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★ 4

Great facility. Clean with modern vibes. People here are generally friendly. Their outdoor pool is heated and open all year round and is one of the main reasons why I go. Bathrooms are clean and have things like lotion and q tips. Shakes are also surprisingly good. It is more expensive for a membership and though you are paying for a more premium experience, I personally do think it's overpriced

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★ 5

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★ 5

I love the open space, the ceiling to floor windows, and the cleanliness. I appreciate that the music volume is NOT obnoxiously LOUD like most gyms. The staff is welcoming and courteous.

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★ 5

Nice facility. Clean.

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★ 1

The salesman here will literally bully you into a membership; extremely rude and pushy. They also make it impossible to cancel your membership and it’s impossible to get in contact with literally anyone for anything

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★ 5

I've been a member of the Thrive program since early May this year, and I can't say enough good things about my experience. Matt has been fantastic—kind, professional, and truly great at his job. Recently, I injured my left knee at work, and both Ryan and Matt have been incredibly supportive. Their knowledge and encouragement have motivated me to reach my full potential. I absolutely love this program and would recommend it 100%!

❤️

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★ 5

Great experience! 10/10 recommend! I feel so welcomed and felt like my Complimentary Thrive Session really gave me so much motivation and knowledge. I am so happy I decided to stop in and sign up. (:

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★ 2

Solid gym, too expensive and dishonest policies/staff

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★ 5

This gym is really nice, worth every penny and the staff is really nice

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★ 5

Place is always clean and staff is always professional

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★ 5

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★ 5

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★ 5

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★ 3

These folks would do better realizing they're in philly. The vibe here is strictly corporate. I had to give all my personal info before being able to chat w a membership person. The front desk person acted as if i were there just to bother them. Im a lap swimmer so really wanted to like the pool. It is lovely but kept way too warm for lap swimming. They dont understand the difference between summer swim club and more serious off season lap swimmers. Such a shame! Theres an enormous need for a 25y lap pool anywhere east of broad. But they apply summer swim club rates to off season lap swimmers. Hence an EMPTY pool. Crazy! I hope they warm up their attitude and cool off the pool to 80 degrees. If they do, theyll be shocked by the improved membership results!! Also, no parking. Ill wait and see. Meanwhile im off to the friendly cool pool at the Y.

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★ 5

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