★ 5

Excellent, knowledgable, and courteous staff. I had PT at Fit Life and the assigned therapist, Ethan, work with mine to minimise the pain effectively.

Source: Google

★ 1

Not for colored your treatment will be noticeably different.

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★ 2

As my interest is the pool, i swem there a few times and felt a very strong chlorine smell which made me a headaches after an hour of swimming.

Raising the issue with an employee twice said he will escalate the issue.
I also wrote two emails on the subject but nobody returned to me nor addressed the issue.

Im still waiting for a response....

Source: Google

★ 5

The care I received from Ali at FitLife was extraordinary! Ali was very compassionate and understanding. The exercises she gave me to address the various physical issues I have were perfect: detailed, complete, helpful. She worked with me to get the exercises so that they would be the most effective. The other therapists and staff are as friendly and helpful as Ali. I strongly recommend FitLife!

Source: Google

★ 5

FitLife is an excellent gym. I worked with Danny for knee and ankle physical therapy—he’s incredibly knowledgeable and supportive. I highly recommend FitLife for PT.

Source: Google

★ 3

Used to love this place, but TOO MANY KIDS dominating pool afternoons despite pool's therapeutic purpose. Locker rooms are deteriorating, many broken lockers, showers that don't drain well. Upstairs there is a ceiling leak with a big recycling bin collecting drops. On the positive side, it does have good classes, pool is nice IF you can get a spot, hot tub, plenty of workout machines.

Source: Google

★ 2

I love almost everything about FitLife. It has a good atmosphere, the staff are friendly, and it has all the equipment you need and a beautiful free space.
However, I am posting a subpar review because the ceiling/pipes have been leaking for such a long time, and the only solution seems to be painting over water stains and buying bigger buckets. Considering the floor is carpeted, the constant water is concerning. Plus, being dripped on during a workout really isn’t pleasant.
They “renovated” all the bathrooms recently yet already they have a towel to catch drips above one and this bucket next to the other one.
This could be a great gym with a little more care and attention, and I hope this encourages them to fix it so its clientele can feel more comfortable in the space. Bringing it the attention of the onsite staff hasn’t resulted in any changes so unfortunately I have to post publicly.

Source: Google

★ 5

Great gym in the neighborhood. Pool area can't be beat!

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★ 5

Very nice local gym. The pool is awesome and the membership is a good value.

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★ 5

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★ 5

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★ 5

Great Gym , an oasis

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★ 5

I was having rotator cuff pain in my right shoulder, after searching for a PT facility I came across FitLife, and so thankful I did. From the first visit to the last I feel so much better Zach and staff was very personable and their expertise is impeccable!
Rosita

Source: Google

★ 1

My treatment and experience here has been less than favorable.

I arrived at 7:02 to be exact, as I was walking towards the therapy room, Rachel saw me but never acknowledged me which is all too common for her. I always assumed that it was early and maybe she didn’t have her coffee but to my surprise that was not the case. This was my 5th visit to the facility and my last. Let me explain in detail what happened.

As I approached the desk area where Matt sits, I said good morning. Rachel comes from the desk area and asks how I was feeling. I stated getting better but not 100%. She then asked if I wanted to ride the upright bike, I replied sure, she never escorted me to the bike but later came to check the time. In the meantime a lady who she seemed to know came in who also has an appointment but not sure of the time however, I heard Rachel say that she was early. She began to laugh and joke with this woman which was shocking to me because I never seen her smile. . As I am still riding the bike, Rachel proceeds to attend to the Lady who is “White” then I see Matt come from behind the desk to get a ball and a yellow band and place it at my table. When that happened I started feeling a little uneasy, thinking is she asking Matt to assist me in my therapy as she worked with the lady who came to her appointment early. I got off the bike and Matt approaches me and tells me that he is going to work with me. At that point I was confused , not that Matt would be working with me but the audacity to disregard my appointment time. I told Matt that I was leaving because I did not like the fact that Rachel did not communicate to me that Matt would be working with me for a period of time. Additionally, I have not been pleased with Rachel’s professional skills. As I was leaving the facility, Rachel follows me to ask if there is a problem.. I said I am good and left the facility.

When I returned home I called and spoke with Erin (gym manager) who seemed to care and listened to my concerns respectively. She offered to give me 2 free sessions at no cost. She also stated that she would have Megan (PT Supervisor) to give me a call. Later that day I spoke with Megan who apologized for what happened to me during my treatment. She mentions the 2 free sessions they were willing to offer me. I told her that I would let her know the next day if I wanted to take the offer.

The next day I called, Matt answers the call and I specifically ask to have Megan call me back. Matt then asked if I wanted to speak with Rachel ( PT who I have been working with the past 4 weeks) I stated to Matt I had no desire to speak with her. An hour later I received a call from Rachel who then pretends she had not spoken to Megan or Erin which I found puzzling. I told her she should speak with them but she pressed me into telling her the issue from yesterday I explained to her what I was felling and how she never communicated what was happening at the time. How would she know there was an issue if she never spoke to me or her colleagues. All she knew is that I left the facility.
Megan called me later and stated she never got a chance to speak with Rachel about what happened yesterday. I am flabbergasted at this point. The disrespect, gaslighting and condescending tone was insulting to me.

I am sure this isn’t the first time something of this magnitude has happened.

Hire more people who has the ability to be professional. compassionate and caring about those who are pain and don’t look like them.

And I don’t need free sessions because I have insurance and I am not a charity case.

Source: Google

★ 5

Mike at FitLife was very knowledgeable and helped so much with physical issues after a fall. I am so appreciative!

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★ 4

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★ 5

So grateful to have this wonderful gym in beautiful Mt Airy. Always clean, good equipment, and friendly energy right when you walk in thanks to dedicated professionals like Cheeky and Mercedes.

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★ 4

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★ 5

Mike is a wonderful physical therapist and delightful guy

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★ 5

I received treatment at FitLife Physical Therapy from Megan Ritz over the course of two+ months for plantar fasciitis. I enter treatment barely able to walk 500 ft. without pain and by the end was able to return to a 3x / week 3 mile run without any residual pain. Megan's assessment skills and treatment plan were solid. She encouraged me and challenged me to push forward, correcting my form and answering any questions I might have. I can highly recommend her services as a physical therapist.

Source: Google

★ 5

Excellent atmosphere. All of the therapist are well trained with great bedside manner. They are also very caring and very helpful. All around great experience

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★ 5

Very polite, attentive, and helpful staff.
Flexible scheduling.
Clean facility.
An overall pleasant experience.

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★ 5

Hi Megan, you are the best. So knowledgeable, able to answer any questions I asked and in a way I understood. I am most grateful for all your help and support. And you have a great sense of humor.
And a good listener. I'l be back to finish my time. Thank you for understanding. Suzanne Nast

Source: Google

★ 5

Rachel knew where to start, how to ease me forward, and help me regain my strength and range of mouvement... with a smile. The staff was positive, helpful, knowledgeable, and treated all clients with respect and dignity, as well as a few laughs along the way.

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★ 5

Rachel was the best. She worked with me to create a custom routine to address my specific requirements. The other staff members were great also and helped as backup. Everyone at FitLife Physical Therapy is friendly and professional.

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★ 5

Best experience of PT of my 25 yr + history of back pain! Thank you, Rachel!!

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★ 5

My experience at FitLife with Dr. Zachary Tiongson over the past three months has been truly phenomenal. I am very grateful for the pain elimination, overall health improvement, detailed guidance, specific recommendations, constant attention, and also the various lessons on human anatomy and physiology that the physiotherapy sessions have provided me. My pain is gone and I am a much healthier person thanks to Dr. Tiongson's dedication and knowledge. Thank you very much!

Source: Google

★ 5

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★ 5

The place is friendly, professional, impeccably clean and well equipped for all PT needs. Rachel and Matt are just amazing as professionals and as human beings. They supported me through one of the toughest periods of my life, and literally brought me back to my feet. I'll remember their kindness and support for as long as I live.

Source: Google

★ 5

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★ 5

The PT Team is Amazing!!! Everyone is very kind, friendly, and professional! They extended themselves to me and made sure I was cared for and my needs were met. My physical therapy was specifically and personally designed for me. Together, the team and I achieved my optimal goal!! Dr. Megan and Dr. Mike, you both are awesome and make a wonderful team!!! I appreciate everyone at FitLife including a special thanks to Tricia, Tyra, and Matt who also helped getting me back to good health! All of you are wonderful!!! Thank you! Thank You!! THANK YOU!!! 🤗

Source: Google

★ 5

I worked with Rachel at Fitlife and she was excellent. She continually tailored our sessions to respond to ongoing issues with my knee, and I made great progress while working with her. She was also lovely to work with--warm, conscientious, intelligent and encouraging. The rest of the staff was also very friendly, helpful and professional. I highly recommend FitLife Physical Therapy.

Source: Google

★ 5

My therapist, Mike, was completely dedicated, attentive and positive - which was very motivating. Tricia was very helpful in the scheduling/rescheduling of session. Thanks, Fit Life, for hanging in there and being able to celebrate your 20th!!! Onwards, with love, Yosaif

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★ 5

Mike was great!

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★ 5

Excellent team! Paid attention to detail, encouraged me along the way. Highly recommend!

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★ 5

Thanks Megan. At times I was skeptical but over time and sticking with the FitLife program the improvements became obvious. The whole team really cares about the patient having a good and successful experience. Highly recommended.

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★ 5

Fitlife took good care of me. one of the most professional and effective physical therapy outfits in philly! they get results and i felt very welcomed. wonderful, competent staff.

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★ 5

I had a wonderful experience with Megan and her team. I am new to the area and they were very welcoming and ushered me on a wonderful road of recovery from my back surgery. I would highly recommend if you are needing physical therapy. This is great place to receive care and healing.
All the best,
Bart

Source: Google

★ 5

Zach does a great job with getting to know you and your injuries. Very knowledgeable and overall just a great person to work with . Thanks Zack!

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★ 5

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★ 5

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★ 5

Michael was wonderful. I am surprised at how quickly my back issues and hip pain resolved themselves.

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★ 5

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★ 5

Very professional, caring, encouraging Physical Therapist. The entire experience was very positive.

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★ 5

Dr. Rachel Miller is knowledgeable, positive, encouraging, organized, and extremely hardworking. She also has a great sense of humor and knows how to work with adults. I left with a much better understanding of how three areas of my body - wrist, knee and shoulder- work and with tools to address any issues should they arise again. I would work with her again in a heartbeat and highly recommend her to anyone needing a great Physical Therapist. Thanks Rachel!

Source: Google

★ 5

I just finished therapy for torn muscles in my shoulder. The PT staff as a whole is the most competent group of professionals that I have encountered. The fact that the physical therapy component is part of a whole gym that includes a pool makes it an even better experience with more options to treat. A special shout out to Zach who was my PT. He was very knowledgeable and explained exactly what each activity was doing in my recovery. I would not go anywhere else!

Source: Google

★ 4

Megan has an understanding of the human musculoskeletal system that would earn her “A”s on college exams. She is proficient in her knowledge of various ways to exercise an injured body part, using the mechanical approach that she appears to have learned well.
Unfortunately, Megan is inflexible about what she “knows” to be the best approach, disregarding ones age or disposition. She is not opposed to shaming her client as a motivational tool.
Myself being a professionally active 78 year old woman, I found it demoralizing to be referred to as “we.” Nor could I get used to Megan’s habit of personifying anatomical parts, giving a muscle, for example, a gender and motive when explaining its function to me, much the way one might explain to a young child.
Once Megan has had some life experiences that teach her humility, she will be a 5 star physical therapist.

Source: Google

★ 5

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★ 5

Zac was great. Genuinely interested in my physical well being.

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★ 5

Great staff. Very patient and knowledgeable!!

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★ 5

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★ 5

I received stellar treatment. Within one week I had no pain, thanks to the exercises prescribed.

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★ 5

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★ 4

A Great clean place with a great staff to have Physical Therapy.

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★ 5

The place was clean and all measures were taken by staff to protect everyone at all times. The staff are all extremely friendly and professional
My treatment there was outstanding and I feel 100% improved from my initial.visit. Tje exercise program I was given I believe will allow me to continue to improve. I would recommend this fa cility to anyone trying to recover from any type of injury.

Source: Google

★ 5

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★ 5

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★ 5

I got very good care for my injured hamstring and shoulder. Olivia, Zach, Matt and Megan were very attentive and knowledgeable.

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★ 5

I LOVE the swimming pool here! The water is warm and clear. People here are always nice. Highly recommend!

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★ 5

Great staff. Friendly, helpful and knowledgeable.

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★ 5

Thanks so much!

Genevieve A. Butler

Source: Google

★ 5

The Staff at Fit life are amazing professional caring and very patient help me gain my courage to proceed with my walking abilities when I first started my rehab was very afraid of falling but with their care and advice Iam now walking alone without aide just my cane thought I would never get to this point, can't thank them enough. thank you Carol Short

Source: Google

★ 5

FitLife Aquatic Therapy was my first experience here in Philly for aquatic Therapy. I loved the individualized approach I received from the therapist who actually got in the water with me. I came back for that type of attention. I hope that level of care still exists. 🙂

Source: Google

★ 5

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★ 5

Megan at Fitlife does a great job - professional & caring plus gave me detailed write up on what to do on my own.

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★ 5

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★ 5

I loved, loved, loved the team at Fitlife Physical Therapy. They are so knowledgeable and kind!

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★ 5

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★ 5

My PT, Megan, was wonderful--diagnosed, explained, encouraged, corrected. I was done with my course sooner than scheduled thanks to her care. Very convenient scheduling, clean, and convenient too.

Source: Google

★ 5

I had had a wonderful experience with another PT, but, deciding to go to someone closer to home for a partially-torn rotator cuff, I am very impressed with the care and professionalism that Rachel and the other FitLife staff provided. My shoulder is almost completely healed and I feel I now have the tools I need to keep it healthy.

Source: Google

★ 5

I had a rotator cuff injury. they’re very organized, friendly, and knew just what to do. I was much improved in 4-6 weeks and was home exercises. Its the place to go. i even chose to pay out pocket because the PT linked to my Primary Care doctor is so ineffective - it is like night and day.

Source: Google

★ 5

Source: Google

★ 5

Rachel was thoughtful and listened to my concerns.
She made sure to challenge me while constantly checking it to make sure I wasn't overdoing it.

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★ 5

Superb PT for lower back and neck (spinal arthritis) pain. Megan Ritz is excellent. Highly recommend.

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★ 5

FitLife has a relaxed and positive atmosphere that makes for a great workout. The staff is absolutely first rate. Try it and see.

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★ 5

My movement expert, Tracy a Physical Therapist at Fit Lite – Due to the treatment Tracy developed after examining me; reduced my pain and I’m beginning to feel better. In addition, I no longer need my friend, Tylenol /650.

Source: Google

★ 5

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★ 5

The DPT, Megan Ritz, has been very good with explaining how things work inside the knee and prescribing exercises and treatments to help with joint pain. She also has a lot of knowledge about how to help to strengthen a lot of muscles around a sore area.

Source: Google

★ 5

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★ 1

I don’t like writing negative reviews in public but after the conversation my mother-in-law and I had with their rep Chickie, I felt compelled to warn others. It’s been our experience that the locker rooms are dirty if you come past 4PM. When trying to address some concerns-especially given the Covid-19 times that we live in-the customer service was nonexistent.

Source: Google

★ 5

Rachel E. Miller is my therapist. She's very personable, shows concern for any issues that you may have before and during your session. She constantly monitors you during your session and checks in with you while you're performing an exercise. Rachel designs a program specifically for your needs.

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★ 5

I really like Fit Life PT! The staff is great, the space is cheerful and they have helped me through several recoveries.

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★ 5

Excellent treatment from Rachel and the whole team

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★ 5

Definitely getting excellent care for my shoulder issues. I've started to see progress and pain relief. Tracy has individualized the plan to meet my specific needs. I highly recommend FitLife.

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★ 5

Excellent quality physical therapy given in a professional caring manner

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★ 5

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★ 3

Hello FitLife, I hope you are having a good day so far. I went in for my third visit today. I wanted to try the yoga program but I was early. So I didn’t leave the yoga room. I did some cycling today. Then I did some ab exercises. After my set I rolled onto my belly to stretch out my abs. That’s where I noticed a flea. It jump towards me. I found a second flea. I showed and informed staff.

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★ 5

Working with Dr. Megan Ritz is literally transformative. She makes me work, but explains everything, is careful and helps me improve. I’m really beginning to feel my mobility returning. Thanks Megan!

Source: Google

★ 5

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★ 4

I would like to commend the staff at Fitlife since their organization, communication and treatment were all excellent. My first therapist (Cheryl) was absolutely Fabulous and when I needed follow up visits, Sammy did a very good job of treatment and instruction for continuing exercises at home. Virtually everyone was professional but it appears they may need some more staff going forward as there seemed to be a shortage of therapists on my last visit.
Thank you!

Source: Google

★ 5

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★ 5

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★ 5

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★ 5

Over my life, I've had several reconstructions of my right leg and knee, and along with them, lots of experience with PT and rehab.

The team at Fit Life is the best I've ever experienced.

Sam especially, is an amazing Physical therapist. She strikes the perfect balance between pushing you so that you can obtain the goals you want, and empathy and concern about how you feel to minimize the discomfort that always accompanies rehab.

I would highly recommend them for anyone needing Physical Therapy.

Source: Google

★ 5

I am delighted with the care, professionalism, knowledge, patience and good cheer in providing service at FitLife. I would recommend this facility to anyone requiring PT. I should add that the facility itself is spacious, clean and well outfitted with all of the needed recovery tools.
Cheryl is a gem !!

Source: Google

★ 5

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★ 5

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★ 5

I’ve been in physical therapy several times over the years and I can say for certainty that Joe Renaldi is a top rate physical therapist. He explains the process thoroughly and sets an achievable plan

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★ 5

I came to FitLife Fitness with pain in both elbows and after working with Neil Boyle for a few weeks and following his instructions for at home therapy I am pain free! I highly recommend Neil for your Physical Therapist.

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★ 5

Excellent awesome tremendous!!

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★ 5

My experience with FitLife Fitness has been rewarding. Samantha Birmingham , my physical therapist has gain my confidence in her ability to assess my situation and formulated the right regiment for me to recover and succeed. Samantha is knowledgeable and possesses the perfect personality to perform her job at a high level. I can definitely say that my recovery progress is due to Samantha's great work.

Source: Google

★ 5

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★ 5

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★ 5

I came to Fitlife in great pain, and Samantha has helped with alleviating much of my pain!

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★ 5

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★ 5

Knowledgeable, friendly, professional staff!
Beautiful facility, immaculate…

Source: Google

★ 5

Neil Boyle, who was my physical therapist at fit life, is highly knowledgeable, attentive and professional. He helped me recover from a very bad ankle injury- it would’ve taken so much longer without the exercises and work he did with me. All of the therapists at fit life work together to create a supportive environment with the right equipment and space to give every patient what they need. Highly recommended!

Source: Google

★ 5

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★ 5

I truly love my physical therapist. He is supportive, patient and very helpful.

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★ 5

I’ve had a great experience at FitLife. I’ve been going for fibromyalgia pain and so far Physical Therapy is the only thing that has helped. My therapist Joe is very kind and professional and is always so positive and upbeat.

Source: Google

★ 5

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★ 5

A smart, empathetic and hard-working staff at a modern facility, they keep hope alive of a better day for all striving to regain our best.

Source: Google

★ 5

Professional, knowledgeable, friendly and supportive - these are the qualities of the FitLife Physical Therapy staff. Just what I needed to successfully recover from hip and knee replacement surgeries.

Source: Google

★ 5

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★ 5

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★ 5

It is very friendly and professional place

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★ 2

The gym is fine. However, I had paid for 4 half hour sessions of personal training and was excited to begin my weight loss and strength journey. I had one session with a trainer after which we scheduled to meet again the next week. However, I had to request to reschedule the second meeting (gave her at least 3 days' notice) and she said she would text me the times. It has now been over two weeks and I haven't heard from her at all. So then I tried a second trainer. We played phone tag and the last message I left for her was that I'd be available any time during her availability and all she has to do is let me know what day/time worked for her. This second trainer also did not call me back. I gave it one day more day then called her but was unable to leave a message this time because her VM was full. I talked to one of the front desk ladies and she told me to call yet another trainer who is supposed to be very responsive. So I did - but also had to leave message on his phone - this was last Friday evening. It is now Wednesday evening and I have not heard back from any of the three trainers that I contacted at FitLife. Yesterday I wrote to the gym about this experience and asked that they refund the personal training fees (minus the fee for the one session I had). I requested that the owner look into this problem and respond to the email. However, I still haven't heard from the gym either. I am stuck with the annual membership so I will continue using the gym, but I have no confidence in the professionalism and integrity of (some of) the folks who work here. If you need personal training, look elsewhere. If you have any customer service issues, this is not a place where your questions will get answered - unless your question will result in them getting money - then the response time is pretty stellar.

Source: Google

★ 5

This place is excellent!

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★ 4

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★ 5

Excellent, knowledgeable staff that gives you the best therapy for all of your ailments.

Source: Google

★ 1

My experience at Fitlife was troubling.
I met with Manager Erin P. on a personal matter by her request.
Manager, Erin P. didn't have the decency to return my messages.
I felt that I wasn't worthy of a return call. Some of the reviews are good because Fitlife has good equipment?
But, I question their sensitivity towards people of color!
Some of the other reviews had the same concerns.

Source: Google

★ 1

I had a terrible experience at Fitlife in Mt. Airy. I originally joined to have private training sessions. I found a trainer that I liked very much and worked with him every week for well over a year. Then one day he was gone. I got no warning or heads up from Fitlife and I've called repeatedly to discuss refunding my membership and remaining sessions, and they have never called or emailed to even follow up and discuss. While there are some nice people who work here, the management doesn't seem to treat it's employees or customers with respect, and I question their ethics overall. Caveat emptor

Source: Google

★ 4

Of the gyms I have belonged to, this is the best. Great staff and friendly people. Thank you Fit Life.

Source: Google

★ 5

Excellent PT Staff!! I have been coming to Fit Life since July for PT for a badly broken ankle that needed surgery. Though this is my first/only experience with PT I have been so impressed with the staff. Chelsea who does land therapy, and Madeline who does aqua therapy have been marvelous. I have made great progress and am almost back to being completely functioning, I cannot say enough about their patience, professionalism, and overall great care. Not to mention their sunny dispositions and genuine care for their patients.. no just me.
Not that I would wish anyone a serious injury such as I had, but should you need PT, I cannot recommend these therapists enough.

Source: Google

★ 5

Great gym, clean and knowledgeable staff. I love the pool and hot tub. The classes are nice. Love the diversity of the people here. Reflects the amazing neighborhood. They also have a PT Area that has the most knowledgeable therapist and advanced techniques in PT. I highly recommend both.

Source: Google

★ 5

Great local gym with a wide range of classes.

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★ 5

What I like:
Attractive aesthetically
Many classes, good teachers, good weight and other equipment
Calming and thoughtfully designed natatorium
As with the neighborhood, racially and age diverse members and staff
What could use improvement:
Occasional parking issues at peak times
Towel availability, and the hooks dump towels on the floor
Locker room needs to be power washed and a little refurb, and need new yoga mats
Would love jets that hit Upper Traps
Would love even more classes: Yuna Ball, Barre, Dance...
Suggestion for childcare diversity concerns: Check w parent members and try coordinating work-outs (possibly fewer parent age members of color) and approach management/owner w concerns?

Source: Google

★ 1

Too pricey, limited parking and not very accommodating to people of color.

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★ 2

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★ 5

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★ 5

I've belonged as long as it has been open, and love it. Parking is really not a problem if you figure out what the busiest hours are, and then gauge that with when the nearby restaurants are busy. I've never had to drive around the lot more than three or four times, and that has been rare.

Source: Google

★ 1

I joined this gym because it is 5 minutes from my home and offered babysitting services. After I joined whenever I called to schedule babysitting for my grand daughter they never had a spot for her. Whenever I was in the gym I didn't see any other children of color in the babysitting area. They don't seem to be very accommodated at this gym and that is why I cancelled my membership.

Source: Google

★ 5

The pool and hot tub are great, and the reason why we chose to come here... Not something you'll find at most gyms. The staff are very friendly.

Source: Google