★ 5

This LA Fitness in Broomall has been so much improved the cleanliness since new manager Joshua came and words can’t express the dedications of three females Andrea, Jackie, and Veronica and all other gym associates in this gym with kindness and friendliness!!
Thank you!

Source: Google

★ 1

Source: Google

★ 3

It’s mostly fine. Good gym with enough variety of options for weightlifting compared to Planet Fitness. There is definitely a consistency regarding a things that seem to constantly be under repair or under maintenance in some capacity or another.

Source: Google

★ 5

LA Fitness is a great gym. I have been going to LA Fitness for over ten years. The staff is very nice and friendly especially Samantha. She greets me every night when I walk in the door and leave. She is constantly smiling and always in a great mood. Very pleasant and nice to talk to. She is the reason I come in at night. I would recommend LA Fitness to everyone.

Source: Google

★ 5

Great staff and clean gym

Source: Google

★ 5

The place is clean staff is great. I have been here 25 yrs

Source: Google

★ 5

Cool place

Source: Google

★ 1

Please fixed sauna and steam room and make sure the hot tub also hot not warm !! Very disappointed it these things are not working . This is one big reason I come to this club .

Haha ! I didn’t know I need to paid $40 to this club. But I want to know what is the difference with other club ? I am only use the pool . And yes they have steam room . So I want to know what $15 more ? And those steam room and hot tube always down .
It’s ok I can go to other club using same things . Again what is that extra $15 for ?just because you call this location ( Signature club )that a ripped off !

Source: Google

★ 5

Great gym. I can either HIIT on the turf, jog on the treadmills or traditionally lift with the free weights. Happy about the option to use bumper plates too. Great staff! The front desk people are very professional.

Source: Google

★ 5

THE SAUNA IS BACK! 🔥🔥🔥

Source: Google

★ 5

Very Clean,Very Friendly,Very Nice Front desk Would Recommend People to come here. Really excited for Reformer Pilates coming very soon! All the best Strength Training equipment and love the Aqua classes

Source: Google

★ 5

Great facility, great location. Nice, friendly, clean and accommodating staff. A+

Source: Google

★ 5

Excellent facility and quality equipment and a staff that is both polite and professional. The gym has a nice group of customers there as well. Samantha is one of the best employees - she is a pleasure to have at the front desk and a true asset to LA Fitness. Thank you Broomall Team.

Source: Google

★ 5

Love this gym! CLEANEST gym in PA with the FRIENDLIEST staff. REFORMER PILATES studio opening inside soon and I can’t wait!!

Source: Google

★ 5

gym is very clean and thje suana is back up and running which is very awsome! staff has been super kind and helpful with any questions ive had.

Source: Google

★ 1

¡ BE AWARE ! When signing up for “PROFESSIONAL TRAINING SESSIONS ” you won’t be able to cancel it for any reason and you will be stuck paying bunch of money without getting the service afterwards .
I tried to cancel it due to health issues recently which my condition worsened over the course of each days from training and I started having problems sleeping at night so I decided to speak to them about it so they came up with a solution of getting a note from the doctors if I no longer can train with them.. I went to see my doctor and got a letter explaining my issue. I handed to them so they could upload it to the corporate which they handled all this training contract and membership (gladly I had the chance to cancel the regular membership with no issue I believe) and got told that within a week I would get an email response. A week passed and got an email from the corporate stating that they didn’t received such documents about my HEALTH ISSUE ..Hmm OOOKAAYY? When back to then and asked what happened? they told me that my letter “ WASNT APPROVED DUE TO LACK OF INFORMATION ” and that I had to go back to my doctors and get it again otherwise I would be still getting charged for my training regardless, when I already spent hundreds of dollars getting this letter from the doctors !!!
I asked them if there was any other solution for cancelling it?? (as I’m having problems with my health insurance recently so everything is out of pocket) but … CRICKETS… 🦗 . My health issue is one of my main reasons for cancelling this but also there TRAINERS ARE NOT PROFESSIONALS they do not listen your goals and always rushing your workouts because they are scheduled with other people afterwards or either they quit the establishment leaving weeks without training you until the club gets another trainer in soon. Till this day I’m still getting charged without having any solution to stop it!! (Changing banks or credit card numbers won’t stop them from charging you as they manage to find your info without your consent which I find this very ILLEGAL) Do not make this mistake and do not fall for any training promotion because there’s NONE!! it is just tactical sales just to get you in, save your money !!!

Source: Google

★ 4

A hell of a lot cleaner and better than the two 2️⃣ in DELCO…that’s for sure. Excited for the palates.

Source: Google

★ 1

Pay for “Multi Pass” at LA fitness but can’t use this one because they think there premium because they give you some towels lol. The place isn’t even clean and it’s no different from any LA fitness, this place made me decide to cancel my membership

Source: Google

★ 1

Worst gym ever. Pay more for less. The place is never clean. None of the workers are on top of replacing the wipes when they run out. Pretty sure that’s how I got ringworm…However, the gym does come with really fun amenities: pubes in the shower, could play tic tac toe drawing in the dust on some machines, high turnover staff (don’t blame em), and au naturel floor🥹 (pretty sure no one vacuumed around or under the machines ever), etc. While I much prefer CNN, there are many disappointed FOX fans who can’t find their beloved channels.

While this has tasteful humor, seriously don’t waste your money at this gym.

Source: Google

★ 1

Never gave a review in my life but here it is, was paying $25 a month for years at LA until I moved to Delco and they had to change my membership to $40 because it is a “SIGNATURE CLUB” HA. It’s small, dirty, no basketball court and for a small price of $10 a month you can use the towels!!! Stuff is always broken that takes 8 months to get fixed. Save your money & go else where

Source: Google

★ 5

Friendly staff, clean, with great amenities and gym equipment! Putting in a new Pilates and power lifting studio which looks great!

Source: Google

★ 1

Unfortunately this is a very disturbing review....I stopped by this facility because a friend recommended it and i wanted a tour but what I witnessed the other day changed my mind ...as I pulled up to the gym i noticed five local police cars and multiple officers as I walked in I over heard two unprofessional managers harassing three or four members about some dispute over some memberships. Based on what I saw and heard the two so called managers where rude unprofessional and disrespectful to those members not to mention that they called the police and waisted public officials time over something that could have easily been handled by and customer service professional....needless to say I'm not joining this club .

Source: Google

★ 1

WOW! If I could give 0 stars I would, Shehryar S is a so called manager at this gym. I've been a loyal LA Fitness member, but my experience with the manager, Shehryar S and previous other managers, has been extremely disappointing. He repeatedly harassed me and my guest over my membership plan, insisting that I needed to pay more even though my membership was already locked in. Even after all of the headache and harassment I have received from Shehryar S and other employees/ managers
I have upgraded my membership and still was harassed after doing so! He rudely interrupted me in the middle of my workout to ask for proof of membership. I explained that he could verify it by checking my login scan from when I first entered the gym. Despite this, he stated that he was going to call the police. When the police arrived I showed both Shehryar S and the police that I am, in fact, a member. The police then turned to Shehryar S, and could not understand why they were being called in the first place. All I wanted was a simple apology, which he would not do.

Instead of focusing on customer service and respect as well as gym quality (cleanliness, up keep on gym equipment) they chose to make us feel unwelcome. This kind of behavior reflects poorly on the entire gym and makes me reconsider continuing my membership here. LA Fitness should seriously address how their management treats members who are simply trying to work out in peace.

Source: Google

★ 1

I came in as a guest recently to check out LA Fitness and was completely turned off by how the managers and employees treated my friend, who’s already a paying member. He kept harassing them about their membership being “too low” and tried pressuring them to pay more, even though their plan was already locked in.

It was uncomfortable and unprofessional to watch, especially as someone who was genuinely considering joining. After seeing how the manager handled that situation, I’ve decided to stick with Planet Fitness, where members are actually treated with respect.
Also instead of them harassing guest to join their club they should focus on keeping the place clean and regularly dusting equipment and locker rooms.. place was disgusting!

If this is how LA Fitness management operates, I can’t imagine how they treat new members.

Never experienced anything like this in the last 8+ years at Planet Fitness!

Source: Google

★ 1

Shehryar S

ADDING TO MY REVIEW!!!!

HOW IN THE WORLD DOES NAMED ABOVE CALL THE POLICE
Wasting our townships police officers time like they have nothing better to do then to find out the managers there are basically clueless and lazy in doing there work properly.
All we want to do is come and work out and these new employees come and harass us in paying more money as like the 15 employees that quit in the past did.
Its embarrassing to the gym and its patrons to work out and see five police officers come in and sit out front as us members were being harassed by the employees for no reason at all.
We were forced to go to other gyms until named above was forced to leave us alone and would like to be compensated in months of free memberships. until then this will NOT be taken down

This place amazes me as employees here (name above) are a revolving door and yet we have new employees to this great organization come in and try to play big salesmen to members who have paid monthly for years and these special new employees try to force them the idea of SIGNATURE membership fees of $50 additional a month.
What is SIGNATURE
towels!!!!
cleanliness!!!!
machine that are always in need of repair!!!!!
and worst of all FOX NEWS taken down!!!(REALLY)
We came in to work out the other day only to get attacked by named above and even threatened us to call the cops. He forced us as members to leave that morning to go to the EDGE in Newtown Square to work out one day and Planet Fitness another where they also greeted us in open arms.
I know about 30 people that are members in this La fitness that are grandfathered in and pay what they paid at other LA fitness at start up.
We asked for contracts signed and have not yet seen any of our contracts.
We were told for the last 2 years that we will not be bothered and left alone only to get new employees in there to start problems as all we want to do is spend one hour there.
They know they are wrong in this matter and we will be going to DA s office if not rectified.

Source: Google

★ 5

INFRARED SAUNA and STEAM ROOMS are all back up! And can't wait for Reformer Pilates! VERY CLEAN very FRIENDLY love coming here

Source: Google

★ 5

Excellent gym

Source: Google

★ 5

Source: Google

★ 1

I’ve been a member for 20 yrs. It’s funny how they can only broadcast CNN and I requested for Fox News also to be fair. They were annoyed and said they can’t. Interesting bc when I went to West Chester and downingtown it was on. They took it off August 29th. I know the stations. So now it’s itime for corporate to know and members!

Source: Google

★ 1

The front desk workers are always hiding from their actual job, and everyone knows that. This is completed unacceptable, what are customers paying for? To simply change a card on file I’ve been waiting got 20+ minutes and as I type I am still waiting. Additionally, the sauna at this location is permanent closed.

Source: Google

★ 5

clean gym. signature la fitness

Source: Google

★ 1

Source: Google

★ 1

It’s sad when you consider this is the one “signature” location and you have to pay extra just to this one - there’s no dry sauna, there was a week when there were no working water fountains, it’s your guess whether or not towels will actually be available when you arrive, when they fill the soap bottles with water when they run out of body wash, and the personal trainers are loud and wrong when it comes to their sessions - you’re better off going to the KOP location if you can

Source: Google

★ 5

Source: Google

★ 4

Been training at LA for a life time decent gym wish the sauna worked tho

Source: Google

★ 5

Great staff, Clean gym Andrew was very nice!

Source: Google

★ 5

No running water for the past few weeks is a nice touch 🤙

Source: Google

★ 2

DO NOT ENTER LOCKERROOM…
Nothing but naked old men with no regards for others , there’s mirrors everywhere so you basically have to endure what they are dishing out… no diddy

Source: Google

★ 1

Havent had working water fountains for a week. Not ideal for a gym!

Source: Google

★ 1

I want to start by saying Andrew is super nice and helpful! I did an online free pass trying to find myself a new gym in the area. I will say the gym is SUPER dirty…. Looks like it hasn’t been cleaned or vacuumed for months. Andrew did say they have a janitor that comes in daily but I’m not sure what that janitor does because there’s hair, trash, and dust bunnies everywhere. I liked the gym but didn’t sign up for these reasons.

Source: Google

★ 5

I was assisted by Andrew and his customer service was excellent.very clean facility great Olympic equipment!

Source: Google

★ 4

Great lift , people and staff very nice. Definitely highly recommended.

Source: Google

★ 5

Source: Google

★ 5

Great gym and helpful staff, equipment was awesome

Source: Google

★ 1

I would never join here, almost didn’t wanna workout. Everything was dirty.
First thing in the morning as soon as the door is open soil towels from the previous day open water bottles workout drinks, half filled bottles just left out sweat dust and dirt all over the machines. It’s totally different from when this first place opened up now they treat it like a new car Only the first couple of weeks do you care? Management should look into this.

Source: Google

★ 2

I really like the location of this LA Fitness - super convenient and the price is great. That said, the place is unfortunately very dirty, which takes away from the experience. It’s also a bit disappointing that LA Fitness doesn’t seem to respond to negative reviews or take action to fix ongoing issues. I really hope they start listening to feedback, because with a little effort, this place could be fantastic.

Source: Google

★ 1

Sauna not working

Source: Google

★ 5

I! Love the Gym Great Atmosphere! And very nice employees

Source: Google

★ 5

My son recently came up from DC for a visit & needed a gym with a pool (he was on a strict training schedule for a half Ironman). I’ve been a member of LA Fitness since the early 2000’s & told him to see if he could go to the one that I go to in Broomall. Shehryar & Andrew were happy to accommodate him & my son was thrilled he could get that swim in. Well, last weekend my son completed the half Ironman so I thanked Shehryar for being so helpful. He said “oh I remember him! Any time he’s up here we’ll make it work for him”. Nice to have such amazing managers who are here to help! Thanks again!

Source: Google

★ 5

Source: Google

★ 5

Perfect

Source: Google

★ 5

Great place to workout!! Friendly staff and clean facility

Source: Google

★ 5

Andrew is amazing !!! So knowledgeable about the gym and what to do.

Source: Google

★ 5

Excelente gym todo funciona y es muy limpio

Source: Google

★ 5

Management at this location is always on their game. Equipment is kept well, place is clean. Once saw them ask a patron to leave who was agitating other members. Little things are important

Source: Google

★ 1

Does it get to the point where an employee of a big corporation can't answer a simple question regarding on guest pass without having to make a big deal out of it like I was disrespecting him? I was in with my friend, getting ready to re-signup so I can be able to go with him, but this gentleman came up led us to his table pitched his sale, so I looked at my friend and somehow he thought I was the reason my friend didn't get the package that he offered, " If you're not gonna be on a level of respect, you need to get out of here " " Do you wanna stay in LA Fitness or go back to Planet Fitness ", now I don't know what made him this angry to have to bully me into the spot like that. I mean it is okay that the LA Fitness doesn't want my money, but is it being a member n non-member get treated differently that bad? Anybody thinking of bringing a friend, family member, or relative for a tour make sure you have a guest privilege and not a guest pass otherwise you might ended up like me leaving in embarrassment because I was a non-member better get your membership up!!

Source: Google

★ 5

Great guys there, finally got the steam room working too! Solid atmosphere

Source: Google

★ 5

Machines are awesome and great management

Source: Google

★ 5

Under new management, the gym looks great. Clean equipment, a ton of variety with machines and free weights, and a clean pool. Highly recommend.

Source: Google

★ 5

Love this L.A. Fitness. Andrew at the front desk is so friendly and helpful, and Sheila's Sunday yoga class is the best! Wonderful Mother's Day experience for this first-timer. Thank you!

Source: Google

★ 5

Source: Google

★ 3

This location has a large parking lot, They gym itself looks cleans, and there is a variety of equipment. My only issies are that ALL he wipes are slways empty, there are no concerns about fixing the hot tub and steam room, and the bathrooms need to be cleaned, more often

Source: Google

★ 1

Update: 5/8/25- This place just keeps getting worse. Steam room has been down for a month, condescending signage at the front desk. If it wasn't so inconvenient to cancel a membership I probably would have already. Spend your money on some other gym that doesnt charge members for towels, where the amenities actually work, where there is actually someone in charge on site.

The staff is kind and friendly. I have no issues at all with the staff. The work out area is nice. The steam room has not been working properly for over a month and currently smells like a pet shop and is dirty. The showers are also dirty. I can sign up for a gym membership anywhere, I don't pay to work out. I pay for the spa area and haven't been able to use it recently because it doesn't work the way it should. If I don't show up to the gym, I still have to pay for my membership, but if I show up and things I pay for are broken repeatedly or not fixed in the first place it's not like the price of my membership reflects that. It's a little disappointing.

Source: Google

★ 1

Broomall Pa,

I understand the inconvenience caused by the infrared sauna’s recall, which resulted in its permanent shutdown. My annual maintenance fee was deducted for the year, and the steam room has remained unrepaired for approximately four months.

It is imperative that LA Fitness implements a policy of providing compensation or discounts for extended periods of equipment unavailability, especially when these amenities are essential to the gym’s operations. Currently, Turnersville N.J. And you offer steam rooms.

Source: Google

★ 1

This is supposed to be a signature club, and there's nothing signature about it. Sauna has not worked for years. They have given up on repairing the steam room. No towel service. Other than the convenience of its location, I would not recommend.

Source: Google

★ 5

I’ve been working out at the Broomall LA Fitness since last September, my favorite pieces of equipment include the leg press, lat pulldowns and hack-squat!

Source: Google

★ 5

Nice and friendly staff and good facilities. Would highly recommend!!!!

Source: Google

★ 5

Very clean gym and friendly staff

Source: Google

★ 5

Been a member of the Broomall LA Fitness for almost 6 months and the training has been wonderful! Aaron is super passionate and extremely informative! The zumba classes are so fun!

Source: Google

★ 5

All my friends come to this gym and we love it! The place is kept super clean and organized, and the staff is incredibly helpful and knowledgeable! Come to Broomall! Shout out to Kevin and Dom!

Source: Google

★ 5

This LA fitness has the best staff by far!!! Dom Kevin Aaron and Andrew are extremely helpful and keep the place feeling fresh!!

Source: Google

★ 5

I’ve been coming to the La fitness in Broomall for about 4 years and the staff is super helpful and encouraging! Aaron the Training Director and Dom the Assistant General Manager have given me amazing advice during my health journey and I couldn’t imagine being part of a different club!

Source: Google

★ 5

Ive been coming to this gym for a couple years now and its like my second home. The place has a great selection of equipment and the staff is always friendly. Anytime i need something Kevin and Dom are always there for me. Cleanest gym in delco!

Source: Google

★ 5

Love the club!

Source: Google

★ 2

Bathrooms are always a mess jn the morning. Gym equipment is worn down or stolen and they do not get new equipment to replace it. No paper towels on gym floor. Can tell gym is here just to make money.

Source: Google

★ 5

Been in as a guest plenty of times and it’s a great location. Amazing management and the facility is always in good condition.

Source: Google

★ 5

5 Star Zumba class with Ivori at Broomall !!!

Source: Google

★ 1

This gym used to be one of the best places in the area but now everything is messed up
Sauna doesn’t even work for almost two years ,now the steam room is on the same way the jacuzzi is nasty and the worse thing they still charging the same price I’m really disappointed with this gym ,I think someone should do something regarding this issue

Source: Google

★ 4

It's always a great experience

Source: Google

★ 2

I joined this gym specifically for the access to the steam room and sauna amenities which has turned out to be disappointing. Since joining this club 10 months ago, both amenities have been closed down several times for long periods of time (months). The selling point of LA Fitness, especially a signature club like this one, is access to the amenities at an affordable monthly rate. If these amenities are a selling factor for you, I would suggest you look elsewhere.

UPDATE despite trying to stick it out at this gym, the management and staff here are just unimaginably unprofessional. The lower level staff was incredibly rude and insulting on the phone when I called for support on my membership. I am cancelling my membership here and would suggest anybody looking for a well managed gym to look elsewhere.

Source: Google

★ 5

Andrew was extremely friendly, helpful, and made the enrollment process, quick and painless.

Source: Google

★ 1

I have been a member of La since 2016 from the Havertown location. Due to them closing that facility they told me and several members that we would be grandfathered in to paying the same amount of $30/monthly when we was transferred to the Broomall signature club. However a year or two ago, the managers constantly harassed me to change my membership by resigning up for the signature amenities it offered. Although I wasn’t happy with that agreement because of false promises made I still resigned up and this time I promised an agreement to that would prevent me from going to other La facilities and remain only at Broomall location by paying the same price. Now for a few years I have noticed the amenities we pay for at the “signature club” is no longer working or have been discontinued. So I don’t understand what am I paying for when my membership is limited to one facility. Absolutely a horrible experience. I will be canceling my membership because this facility has nothing to offer but lies. So to my new members to be, please reconsider this location by making up your mind.

Source: Google

★ 1

Steamroom and sauna never open. It has been broken for months. Bathroom/shower areas are dirty !

Source: Google

★ 1

I hope the men's steam room is fixed before Christmas 2025 It hasn't worked for over two months.

Source: Google

★ 5

Clean gym, friendliest staff, with all the equipment I need. This is my go-to gym when I’m in town.

Source: Google

★ 5

The best gym in the area. Friendly staff and tons of great equipment.

Source: Google

★ 5

Clean and staff are efficient

Source: Google

★ 1

Don’t get a membership here. You will pay for signature club amenities and won’t get any. Sauna and Steam room is always down but they won’t accommodate you for anything. You can reach out to corporate and complain to whoever it won’t get anything fixed.

Source: Google

★ 5

Andrew was a big help getting started and showing the gym off. Great amenities and never seems too busy. Awesome spot. Awesome staff

Source: Google

★ 5

The staff is splendid and very kind, they do a wonderful job taking care of this place. I am a new member but Tyler was absolutely wonderful in getting me set up I felt so eager to come in after my customer service experience and he even remembers me when I come in and makes sure to say hello, the manager Andrew is also so kind and helpful and let me know if i needed anything from them I am more than welcome to ask. The personal trainer Aaron was insanely helpful as well and it was so worth adding the personal training into my membership. Would recommend coming here to anybody!

Source: Google

★ 5

Clean and efficient!

Source: Google

★ 5

GREAT STAFF!!! Tyler was a big help and made signing up simple and easy

Source: Google

★ 2

I'll echo the comments of the prior reviewer. The sauna has been out for the entire time i've been there which is 18 months. Actually returned to the gym yesterday after a year hiatus (working out elsewhere) and was hoping the sauna would finally be fixed but instead found it still not working and the steamroom now offline and looking very very rundown - dirty/rust/bent doors etc. Spa is working but is now overcrowded and the surrounding area is run down. Machine wise, its ok but many elliptical and treadmills are broken. Free weights ok. Classes - I guess they have them although I've never really seen any going - so can't say (but suspect its not great).

Just reading through the many recent negative reviews, it is very telling that the management has only responded to the few positive reviews here. Maybe some comments back to your customers who are not satisfied. These aren't nitpicky complaints, its systemic flaws and poor management.

Source: Google

★ 3

2 main reason I go to this location are the Sauna and Steam room both have been broken for months. I’m starting to think maybe I should move my membership else where not worth the 40 dollars a month I pay if the sauna and steam room are down all the time.

Source: Google

★ 2

Normally don’t put reviews but I have been coming here for over 2 years, used to be managed well and the amenities were always kept nice. Has really went downhill over the past 6months or so. The men’s dry sauna (assuming women’s too) has been closed for at least 1 and a half years, I’ve heard it’s never reopening, so don’t even consider that getting fixed. The steam room is what I really come here for, and that has now been broken for at least 2 months. Every time they fix it it never shuts off, so they fix it, works for about a week or two; then it breaks. Then it’s closed for 3 months. It’s pretty predictable and has been happening for about a year now, unsure why nobody there has figured this out. Anyway, 2 stars because the gym itself has nice equipment, but so does planet, so without any amenities it is not worth it and ill be looking to get out of my membership.

Source: Google

★ 1

I usually wouldn’t take the time out of my day to leave a review anywhere but I feel like this place needs it. The sauna has been broken for about 2 years now and recently the steam room seems to be on its way out. I thought with it being a signature club the maintenance would be up to par but it’s truly putting a stain on their name. I hope things begin to change at this location because when they opened, the gym was great and very convenient for me. For anyone looking for a location that has working amenities to offer head over to the Springfield location everything's up and running there.

Source: Google

★ 5

Source: Google

★ 5

Great Gym! Management is always very helpful and kind the second you walk in. The gym is very well kept up with and has a great environment!

Source: Google

★ 1

Sorry, it's a gym w tons of potential! They have a hard time keeping it clean. The machines/nautilus type weights have a ton of dust and debris. Towel service, that you pay extra for, is hit or miss depending on time of day. Too many people use one machine and leave a personal item on a separate machine to keep both machines for their use instead of sharing. Particularly frustrating when there's only one of some equipment. Poor gym etiquette in general. Now some people have stopped going to the locker rooms and just leave literal piles their personal items on a back desk and then take off their outer sweats right there. The locker room is readily available for this purpose.

Source: Google

★ 2

They are often out of things you might expect them to keep in stock: clean towels, paper towels, toilet paper, hand soap, and body soap.

Source: Google

★ 5

Flew in to visit family for a few days and inquired about a guest pass and luckily I dealt with Kevin Echemendia…absolutely FANTASTIC experience! Kevin was extremely friendly and quick to accommodate me…hands-down the best customer service I’ve ever received from a gym manager. Absolutely recommend coming to this LA Fitness! Thanks again, Kevin! 💪🏻

Source: Google

★ 5

Source: Google

★ 1

Been working out here for 3 months making amazing progress in my fitness career but was informed that I need to have a guardian with me after no problems months prior, I’ve been to multiple power lifting gyms with competitive power lifters at 15 with no problems yet can’t attend a commercial gym by myself, I will be terminating my membership.

Source: Google

★ 5

Source: Google

★ 5

Source: Google

★ 5

Source: Google

★ 1

Been coming to this gym for almost 3 years. Over the past month or two have specifically been very frustrating. Gym doesn’t open on time (multiple times this week alone where someone came late or never showed up to open), the sauna has not been operated in almost a year, and the boiler in the steam room has not been at full service for months now. Even if it does get fixed, it declines rapidly due to exerting its full power consistently. I’m paying the price for a “signature” gym and yet none of the perks or service are available. The only one who seems to care is the janitor who works in the morning. But he can’t do everything

Source: Google

★ 2

Gym is OK however it's very disappointing that the sauna hasn't work for nearly a year... They claim all are shut down but that's patently untrue. Not sure what the problem is but I'm sure I'm not the only that wishes it was fixed - it's a perk associated with this gym and part of a premier membership

Source: Google

★ 5

Source: Google

★ 1

I noticed that staff walked up to the desk to personally confirm a black man’s membership while white people filtered in unattended. Actually two white people walked in without scanning for the 10 mins i watched. This appears to be racist behavior. Am a republican and don’t understand why this behavior persists. I now understand more the causes of racial disharmony.

Source: Google

★ 5

I had an awesome intro personal training session with Aaron Steel today! It was the best personal training session I've ever had. He was excellent at explaining the muscles that each exercise targets and how to adjust the machines, so that they're best suited for you. He pushed me, but was also patient and very kind. I highly recommend booking personal training sessions with him! Thanks, Aaron!!

Source: Google

★ 4

Get this place right.

Source: Google

★ 1

Steam Room is yet again not working. It’s not like they keep it clean anyway. About ready to switch the YMCA.

Source: Google

★ 5

Great gym decent atmosphere for beginners and regulars. Alot of friendly people and regulars who come here. Very busy during the weekdays if you are wanting to get started here with less crowds i would recommend later in the afternoon after 12 or so on weekends. Most people who come to this gym are very friendly. Steam room pool aqua punching bags green turf all are a plus for this location strongly recommend.

Source: Google

★ 5

Source: Google

★ 1

I’ve been at this gym for over 4 years and have always had a pleasant experience- even though the sauna hasn’t worked for months- until Patrick C became manager. He provides a very negative environment, does not respect members’ personal space, and you have to actively avoid interactions with him so he doesn’t harass you. I have been harassed on multiple occasions. He followed me from behind the desk to the area I worked out in and corporate has been avoiding any resolution.

Source: Google

★ 2

As others have stated, men’s sauna has not worked since I joined several months ago. The wipes they have to wipe down the equipment are terrible, they are mostly dry and barely clean the equipment after use. Which is probably why barely anybody cleans the equipment after use. I am questioning why I joined this gym.

Source: Google

★ 2

Source: Google

★ 1

Women’s steam room has been out of order for weeks, men’s and women’s saunas don’t work, Men’s stream room smells like it hasn’t been cleaned recently. These amenities are part of why we come here, and the lack of upkeep is very disappointing.

Source: Google

★ 3

Microcosm of society, in real time, various personalities, sharing an environment, which their staff can only assist with physical fitness goals as you request, I usually attend with recreational intention.

Source: Google

★ 5

so clean

Source: Google

★ 5

A lot of variety in equipments and front desk staff was helpful. Aaron helped me get signed up with a complementary initial training.

Source: Google

★ 5

This location is amazing for sure it has the equipment I needed to grow, I would suggest this place for entry level to mid level people into working out, just be aware though of the sneaky business practice of their personal training package they try to get you hooked into, it’s a contract designed towards them not the consumer and you are not told it will cost to end your training package at 50% of the remaining balance, really really bad business practice for sure. But beyond that it’s a nice small compact gym that has a lot of nice equipment, thus why my 5star review.

Source: Google

★ 5

Source: Google

★ 5

Insanely nice facility. Had everything I needed. Great injury prevention spot with a rlly cool turf setup. Needed a gym membership for a couple days before I go to college. Was helped out by my boy Matt. Made everything super easy great customer service. Definitely looking into coming back here once I get out of school next summer.

Source: Google

★ 5

LA Fitness has all the weight machines, free weights, and crossfit/HIIT training equipment you may need to complete your workout. There are three studios that offer classes throughout the week, and a pool, hot tub, and steam room round out this location. The sauna is down-- and has been for a long time-- so don't get your hopes up for that to be fixed anytime soon!

Source: Google

★ 5

Source: Google

★ 5

If u want a solid place to workout and is close by to you this place is great and for the price compared to some high end facilities that can reach 60-80 dollars a month. Don’t be soft, put your head down and get to work, have made great progress here in my fitness journey

Source: Google

★ 5

Source: Google

★ 5

Great gym great people super helpful employees! All around great.

Source: Google

★ 1

Source: Google

★ 3

Source: Google

★ 1

i’m usually never one to complain but i'm getting tired of the price i’m paying for LA fitness “signature club” when there is nothing different from the regular LA fitness. it’s always dirty, dusty and half the equipment is worn out. i’ve been going to this particular gym for 2 years now and something is always broken. if it’s not the gym equipment it’s the amenities yet this is supposed to be a “signature club”. on top of which charging for towels is down right insane. it’s a good thing y'all are placed next to a highway since y'all want to commit highway robbery but i digress make YOUR members membership actually worth it.

Source: Google

★ 1

Moving to the Newtown Square area later this year and trying to determine what gym to use. When I came to tour the facility today, I was accused of being a secret shopper 3 times (I’m not). Without going into further detail, it was the strangest experience I have ever witnessed at a gym and completely turned me off. I’m actually in shock at what occurred.

Source: Google

★ 5

Source: Google

★ 5

I have been working with a Peter who is one of their personal trainers, and he has been fantastic. He has helped me reach and exceed all of my fitness goals so far, and I am now in better shape than I was in college.

Source: Google

★ 1

Ok so I've tried for about 4-6 months to voice complaints at the desk and through reviews but unfortunately no results. The final straw was being followed to my car in the parking lot by the regional manager to ask about "my review" nothing was mentioned about fixing any of the broken equipment or amenities, just that he "saw it" he did have some excuses as to why the sauna and steam room are broken "lawsuit, recall" blah blah but that is hardly the members fault and no discount was offered. I went in today to cancel my membership and to no surprise there was no manager there. I'm very glad that I never renewed my card on file so they can't continue to charge me. Edge in media is very clean, tons of amenities way beyond what la "signature" offered AND it costs less. I also ran in to 4 people at edge who very recently switched for similar reasons. Just glad to be done with LA Broomall and will have no further contact with them. Hopefully this helps other from making the same mistake I did.

Source: Google

★ 5

Very helpful ! Great customer service and establishment !!!

Source: Google

★ 5

Source: Google

★ 5

Source: Google

★ 1

The worse LA fitness and the most awful front desk staff you will ever encounter! Avoid this place. Another place is your best option. DONT SIGN UP. Get everything in writing, they will increase your dues and half of the gym is broken. Better off at Planet Fitness!

Source: Google

★ 5

Source: Google

★ 1

Too crowded at all times

Source: Google

★ 1

The dry sauna has been down going on almost two years. Should have been REPLACED by now. OR have FIRE CHIEF come in for SAFETY INSPECTION if the fire chief clears it they should start it up. If he deems it unsafe it should be replaced IMMEDIATELY. I want a partial refund for my yearly payment.

Source: Google

★ 5

Great place to work out

Source: Google

★ 5

Source: Google

★ 5

Source: Google

★ 1

Wanted to de stress .Work out ,Sauna ,steam room etc. Both are broken . Seriously? Besides tht everything on the Mens side is filthy Dirty. These conditions are actually un healthy .It breedGerms

Source: Google

★ 5

Great staff, lots of space.

Source: Google

★ 3

Sauna has been down as long as I can remember, steam room broken again, cleaning is minimal with lots of mold in the women's locker room.

Source: Google

★ 4

Source: Google

★ 1

Joined in July - Sauna has been broken since I joined with no timeframe to be fixed. Steam room has been broken since the New Year also. Why do we pay for these extra features that will never be fixed?

Source: Google

★ 1

Don't answer the phone!when they recognize your phone number#!

Source: Google

★ 3

Nice Place,
Nice Pool,
Friendly People,
Hot Tub and
Sauna were Broken.

Source: Google

★ 1

Sauna has been broken for months.

Source: Google

★ 5

Expensive but nice

Source: Google

★ 5

Source: Google

★ 3

This location is overrated. Too small which means there is alot of congestion. Saunas been down for 5 months. The hot tub water is never warm enough. And now they wanna charge you another $10 month for towels. We need more independent gym owners.

Source: Google

★ 5

An amazing staff with an awesome set up!

Source: Google

★ 4

It's nice

Source: Google

★ 2

Unfortunately the sauna in the women’s bathroom is broken for MONTHS and they don’t seem to care about fixing it.

Source: Google

★ 3

Not the cleanest, water in jacuzzi is often low and sauna is broken for a while

Source: Google

★ 1

In federal, state & local violations for handicapped accessible.
Filled with excuses & indifference !

Source: Google

★ 1

Do not fall victimized by signing up with their training, first of all they will lie and tell you that you can’t cancel when you can, the trainer only trains you for 20minutes and rushes for it to be over please do yourself a favor and go somewhere else! Management at this location is a liar! I’m sure he will come under my post and lie some more, just watch out!

Source: Google

★ 5

Source: Google

★ 1

Source: Google

★ 3

Source: Google

★ 4

Y’all gotta good staff but we know what would happen if Aaron and I squared up‼️‼️🔫💪

Source: Google

★ 1

This is supposed to be a signature club. False advertisement! Promised classes are never open, kids club closed , and machines are broken for months. Not to mention that the AC unit hasnt been working properly for months and I find it incredibly hard to breathe during workouts . I was also told that the PROMISED sauna was shutdown to cut operating cost !!! This brand is going down hill . I will definitely be taking my and clients business elsewhere.

Source: Google

★ 5

My favorite gym to go to ! I love the steam room and I also love the privacy of the jacuzzi. Great variety as far as equipment and the staff are always pleasant to see.

Source: Google

★ 5

Good

Source: Google

★ 1

Member since they opened. Just cancelled. Great facility and equipment with friendly staff. Unfortunately the place is almost always filthy, in particular the mens locker room, showers and steam room. Moldy and dirty, trash overflowing, non functional showers and sauna is commonplace. Had been going downhill since just opening a few years ago. Planet fitness infinitely cleaner with competent management. Do better!

Source: Google

★ 1

They closed the sauna so I’m cancelling my membership.

Source: Google

★ 1

I’ve been a member of this location for a few years and unfortunately this last year the quality of both service and overall experience has declined drastically. The gym is frequently dirty and far below standards, the equipment is regularly broken, and now the sauna is closed (according to staff, it’s a cost cutting measure to save on the electric bill). Additionally, I’m charged extra monthly for towel service, but the gym is always out of towels and when in stock, they are dingy and in poor condition. This location went from top tier to bottom of the barrel. I urge corporate and management to revisit making the customer experience their foremost priority.

Source: Google

★ 1

The club has advised us that the kids club at that location will be permanently closing as of September 4th. They are also closing the sauna.

Myself and the other mothers at the club are very upset about this. We had no advanced notice.

We joined this club because of the amenities offered which included the kids club. I'm sure most of you have families and look forward to having an hour a few times a week to prioritize your health. This is what busy working parents need. However, LA FITNESS SIGNATURE CLUB does not seem to care about that.

I've noticed the slow decline in the quality of the club since it opened. It's very dirty, dustballs sit in the exercise room for years, lack of new classes, etc.,. Ive made over 30 friends in this club and we will all be sad to leave because this is not the quality we expect. La Fitness has done nothing to improve the status of this club. They have not even offered pilates or more fitness classes. They have only let it go by the way side in so many ways. They are not creative.

This club also does not take good care of its instructors nor pays them well. Such a shame.

Because of the prominent area we are in we will be able to find more reputable health centers for ourselves and our families. Such a shame that LA Fitness could not step up to the plate.

Source: Google

★ 1

Yet again this gym is closing the kids club even though it is busy everyday and lots of members rely on it! Seems crazy that they are allowing this to happen at a signature club but looks like after 15 years I’m going to have to cancel the memberships of my wife and I and the kids club for both my kids. FYI my the new YMCA in Havertown has a kids club that’s open 7 days a week is a similar price and much cleaner it’s a shame because the La Fitness is slightly more convient for me and some of the employees at this location were great people.

Source: Google

★ 4

Source: Google

★ 1

This is the third time I have encountered this situation. The fitness aspect is very good, and the water selling machine is very, very poor. I asked the staff and they couldn't solve it

Source: Google

★ 5

Kevin is very nice and very helpful! Great gym

Source: Google

★ 5

I’ve been going to several LA Fitness clubs for years and I love them for many reasons: convenient locations and hours, fun and varied classes, etc. But I want to specially thank my personal trainer Elijah W. for his outstanding services. I started weight training with Elijah years ago while suffering from chronic neck pain. Elijah customized every session to my particular issues and not only my neck pain went away, but I also feel stronger than ever and very pleased with my personal training sessions with him, to the point of switching from more convenient LA locations when he transferred to the Broomall location. Elija is very professional, knowledgeable, accommodating, and very committed to his costumer’s success. I can’t recommend and thank him enough. Thanks Elijah!!

Source: Google

★ 1

Great gym when things aren't broken...but they always are. Several treadmills have been broken for over a year now. Machines, benches, sauna, sinks, doors...always something broken, often several.

Source: Google

★ 4

Source: Google

★ 1

Source: Google

★ 5

Source: Google

★ 5

Source: Google

★ 1

Source: Google

★ 4

Source: Google

★ 4

I like the gym atmosphere at this LA Fitness location.
The staff is friendly and they've made improvements in the training equipment.
It's also cleaner than years ago.
Suggest that they improve the shower area. The pool and hot tub are excellent.

Source: Google

★ 4

Source: Google

★ 5

Source: Google

★ 5

Source: Google

★ 1

Never use the trainer program. Biggest scam

Source: Google

★ 5

Source: Google

★ 3

The jets in the pool weren't working,also the whirlpool water was like warm. 5-13-2023

Source: Google

★ 3

This location itself is pretty nice with friendly accommodating staff. I don't typically use the showers, but the locker room is generally clean and the steam room is fine but I'm pretty sure the thermometer on it is not working and it's probably not as hot as it should be in there.

My real issue is with LA Fitness the corporation. I was forced to pay for an upgraded membership since this was a signature club, even though I only used it because it was the closest to me. I used the Springfield, PA location for years and didn't cancel my membership even through the pandemic. I moved in that time and wanted only to use the Broomall location once I moved. There's no option for a more affordable membership where I can use just one location. Their big selling point was I can use any LA Fitness in the country, but I don't go to the gym besides in my home area.

The other issue I have is LA's cancellation process. You have to go online fill out a form and physically mail it in to cancel. Clearly trying their best to make it inconvenient to cancel. It's 2023, you can have it done full online but choose not to.

Source: Google

★ 3

The equipment and work out area is top notch with lots to choose from. I never seem to have to wait long either and always get a fantastic work out in. The cables usually have 1 or 2 broken at any given time because people abuse them but the problem I have is maintenance and cleanliness of the locker room. The showers can be filthy at times with hair, band aids, paper towels etc left in there, and sometimes for days. There is also obvious mold and mildew built up over time that is never addressed. The vents near the hot tub are eye level when sitting in the hot tub and are caked with dirt and grime, clearly never cleaned and disgusting to look at. The steam room is down for maintenance 50% of the time and usually for weeks at a time. It currently is down and has been out of service for 2 weeks. The handle on the door to the steam room has been broken for months and would take anyone 15 minutes to repair. I'm paying full price for spa services that are not always available to me. That can be frustrating. I enjoy coming to LA Fitness but wish there was a lot more attention to cleanliness and maintenance.

Source: Google

★ 5

Source: Google

★ 4

Loved this place and the Customer service was outstanding the Rep Donte was very nice. People must visit.

Source: Google

★ 3

I am disappointed that there is one cycle glass at 5 30 am then no others glass the rest of the day at the Broomall facility.
You have to look for glasses in ur other facilities. I wish we could go back before Covid and be able to find classes I like at one club
Traveling from club to club is no fun. Can you do anything about this????

Source: Google

★ 4

Nice clean my only complaint is I wish it was open at least until midnight get off work late sucks going in late only for them too close at 10

Source: Google