★ 5

Source: Google

★ 3

Someone posted anonymously a few reviews down and made some good points about questionable reviews, so I wanted to share my honest experience.

Overall, it’s an older, somewhat worn-down gym. You can get a good workout depending on when you go and your experience level. There’s plenty of equipment—some well-maintained, some not. Do people consistently re-rack their weights or wipe down equipment? Not always.

The biggest issue is the cleanliness of the men’s locker room. It’s in rough shape: broken lockers, dirty floors, mold on the shower walls, and heavy mold in the sauna (which I personally wouldn’t use). I can’t comment on the pool, but based on the locker room, I’m not confident in its upkeep.

Membership is reasonably priced for what you get, and it’s still better than Planet Fitness. It gets the job done, but expect to shake your head a few times.

Source: Google

★ 5

Hello its been a year and we had a new manager change of this gym, along with updates so I want to give a new review to PA Fitness Hershey. Ive been going to this gym for 8 years now. Ive seen 5 managers change now so I have plenty of room to say this.

Equipment Review:
Gym is well stocked and diverse with different equipment, from the free weights area ranging from light weights perfect for those starting out, doing physical therapy or trying something new there is a range of dumbbells, fixed weight curl bars, Smith machines, benches, cables, lat machines and adjustable benches for all your needs.

There is three rows of treadmills, plenty of elliptical machines, 3 seated recumbent bikes, some stair masters and exercise bikes for those looking for cardio as well.

If you go to the left of the gym they have the barbell area for lifting, mats + bars for deadlifts and a closet for lifting belts or pads, plus there is a grassy area for stretching and other activities, people like use it for farmers carry/kettlebells or the PT use it for their training. Plus there are TWO more cable areas if the main one to the entrance is busy, and there is an assisted pull up machine there too.

In this gym there is a very wonderful pool for elite/pool members, a mens and woman's sauna, hydro beds, a group program room for elites, a woman's room if you are a female who would rather feel comfortable working out by herself, and if you want to buy protein powders/energy drinks they have drink cases up front stocked with a variety if you want to purchase them before/after workouts.

There is also compel fitness if you want to do personal training, and dont know where to start I do recommend checking them out. Its not bad I know alot of people who were satisfied with the trainers.

Honest review?
I think the new manager runs this gym excellently, equipment has been getting fixed, people want to complain about stuff breaking and stuff being down all the time and yknow what? Do you want transparency? The manager has been reupholstering stuff for people who apparently enjoy picking apart the leather off the equipment like monkeys hunting for bugs, and for the broken equipment? Its just 4 down treadmills people are super picky about using cause there is quite literally 3 rows of treadmills that work but people get entitled to THEIR treadmills, and for the water fountain? There is another one by the mens bathroom that works fine and is clean, the other one photographed by the womans has been giving issues so nobody used it for awhile now. Like the main issue of this gym? People, it's whiners and complainers. This gym isnt an LA Fitness, this is 1 of 3 gyms the OWNERS own. Not the manager, and all the manager can do is fix what he can with what the OWNERS GIVE HIM. And by harassing the staff isnt going to make the gym better, it makes you the jerk. Also to clarify something, I had trouble with ABC fitness myself in the past, but if you need to cancel your membership or freeze it, if you talk to the staff, they will either help you with your needs or point you to the manager to help you if your having an issue. If you failed to follow said instructions then thats on you! They didnt ask to use that dumpy company to keep charging you money so by harassing them makes you an jerk.

This gym is great, literally a awesome gym and i love it personally. Hands down the staff are great,its just the complainers and the people who break the stuff make it hilarious. Also if you ever get curious why people complain about the sauna breaking, people have such low iqs and dump water on a no water sauna and break it. Women broke toilets by stuffing feminine products in the toilet, in the mens bathroom they love to stuff the toilets full of toilet paper so they clog. So when I say its literally a people problem when it comes to a communal gym its literally that, you share a gym with people who are savages sometimes cause they feel their entitled to be disgusting. Thank god we have a janitor.

Source: Google

★ 5

Great gym and the pool is nice and big. Did the aquatic fitness today and it was definitely a workout! I am still going back to the swim class and I am doing better now.

Source: Google

★ 3

Fine. Guests are $15 per visit.

Source: Google

★ 1

Is this algae growing in your water fountain? Absolutely unacceptable. I won’t dare drink the water here. Maybe I’ll post a review about your sauna too with mold and growth under the seats and the 100’s of water bottles under there. Half your gym equipment is falling apart too. I could go on and on.

Source: Google

★ 2

Lots of space and potential for a great gym but unfortunately is under maintained, constantly dirty, has multiple machines always broken at any given time which take months for the owners to repair

Source: Google

★ 5

Source: Google

★ 5

I have been coming to PA Fitness for the last six months. One thing I am really impressed with is the clean and healthy environment. When you open the door you are greeted with a fresh and inviting scent. You know they care about the health and well-being of the clients. That is the result of Darryl realy caring about everyone and taking his time doing a great job with maintenance and hygiene. He even vacuums between all the equipment, outlets and electrical conduits. He even cleans all around the pool and the locker room is spotless. Great job Darryl
.

Source: Google

★ 1

Source: Google

★ 5

Source: Google

★ 5

I come to Pa Fitness, because Darrell keeps the gym CLEAN. The equipment is kept clean and the gym is immaculate. I am sure if management would teach Darrell how to keep the machines in perfect operating order it would make the gym the best in the area.

Source: Google

★ 5

20 year member. Solid equipment, good collection of free weights, good yoga classes. The cleaner Darrel is the best!

Source: Google

★ 2

Open for 4 hours on a random Saturday is just not it. Glad I have a second gym membership elsewhere.

Source: Google

★ 5

As someone whos been to multiple gyms, i.e, Crunch, Planet fitness and others this gym honestly has one of the most friendly and welcoming environments Ive seen in terms of both staff and people. I would highly recommend this gym to anybody new to fitness as a hobby or even someone whos just looking for a new gym! The morning crowd especially is what I could only call a colorful bunch of people. There's a lot of old school bodybuilders that frequent this gym that are always willing to give pointers to your workouts. To summarize, yeah I'd recommend this place I've been going here since 2022.

Source: Google

★ 5

Since switching from Golds to Pa Fitness the entire atmosphere has changed into a positive environment encouraging all fitness levels while still maintaining high end equipment and other necessities to support anything from specific sport training to body building. The staff from the people at the front desk to the cleaning staff are all very friendly and helpful

Source: Google

★ 3

It looks like there are a sudden rash of positive reviews in the last month. More reviews than all the reviews total for the previous 2 years. Many of these recent good reviews are from 1st-time reviewers. This makes their authenticity questionable. I suspect the good reviews here aren't real. The last manager even wrote a review pretending to be a member. So a reality check is called for here.

I have been a member for about 2 years. They have a great variety of equipment. The equipment is not well-maintained. It takes weeks for equipment to be repaired. Worn items like the attachments for cable machines are wearing out and not being replaced. They have 4 slots for 7.5 pound dumbbells, but there has only ever been one 7.5 dumbbell there since I joined.
Guys are videoing in the locker room which is a very creepy, cringe, kind of perverted besides being ILLEGAL, but they refuse to put up signs to stop it. That should be a "no-tolerance" policy in every gym. So don't be surprised when you show up naked on someone's TikTok video.
They deep-cleaned the men's locker room a few weeks ago. Usually, the cleaning guy sprays so much chemicals on the floor that you can hardly breathe and just pushes the dirt around and up against the wall with a damp mop while he talks on his phone so there was this black slop all around the edges of the floor. Some of it is still there back in the corner (where he usually doesn't clean at all). During my first 18 months the pool (which costs extra to use) was unavailable for a total of 2 months due to maintenance issues. The pool is hit or miss as far as cleanliness. Sometimes it's really clean and clear. Other times you can't see the bottom. They don't vacuum it regularly. The lockers are NEVER cleaned or repaired. Many doors ripped off lockers.

Source: Google

★ 4

Clean space friendly staff.

Source: Google

★ 1

Cancellation is a nightmare... Beware! I enjoyed this gym for years, but when needing to cancel due to moving away, they made the process very difficult. Oh yeah, and you have to pay for an extra month as part of the cancellation process. So if you need to cancel, make sure you do it a month early. Ridiculous business policies, but a solid gym.

In response to owner's comment...
Here were the steps required to cancel:
1. Called PA Fitness Hershey. Was directed to ABC Fitness. This is a third-party entity that handles their billing/memberships.
2. Talked to a rep from ABC who redirected me to a different department within ABC. Spoke to a second rep who then claimed I would need to go to PA Fitness in person to cancel. After informing the rep what was told to me by PA Fitness, she sent me the information to cancel. Strange. Perhaps just a misunderstanding, but could also be an anti-cancellation tactic.
3. You are required to set up an account with ABC Fitness on their website. Using the info sent by the rep at ABC, this part was painless.
4. Once account was established, I was able to cancel on their website, after paying fees for the upcoming month.

I understand some businesses use third parties for certain tasks, but putting the burden on the customer to coordinate the above tasks is just bad business. Why couldn't PA Fitness Hershey simply take my information and handle the cancellation on their end?

And regarding the final payment requirement for 30-day processing time... I have cancelled many memberships/subscriptions over the years, and this is the first time I've ever encountered a policy like this. My next payment wasn't due until 3 SEP (7 full business days away). It just sounds like a shady business tactic to squeeze out an extra month of membership fees under the guise of "processing time"... This is 2025, high-speed Internet is everywhere... I would understand this policy if PA Fitness was still using carrier pigeons or the pony express for conducting business transactions.

Anyway, I enjoyed my time at PA Fitness, but it ended on a sour note.

Source: Google

★ 1

Still no hack squat, pendulum squat, belt squat machines.

Source: Google

★ 5

Nice gym
Great Sauna
Pool is topnotch
Friendly staff

Source: Google

★ 5

Came in for a day pass over the weekend, great facility. (Beats the hotel gym) I'll definitely be coming back next time I'm in the area

Source: Google

★ 5

One of the cleaner gyms in the area. Also one of the only gyms in the area that I found has MAG grip attachments.

Source: Google

★ 5

Best gym in the area, the pool has been perfect since I became a member in late June.

Source: Google

★ 4

Having been using this gym since I’ve moved here 2 years ago. Has all the equipment you could need. Lots of space. Staff is very friendly. Very reasonably priced for what you have access to.

Source: Google

★ 5

Personally this is the best gym I’ve been to in the Lebanon/Hershey area. Perfect gym atmosphere, they have a huge variety of machines ranging from older machines to newer models! Not to mention with just a basic membership you have access to a sauna in your preferred locker room! The machines are never dusty or dirty as you may see in other gyms. This gyms cleaning crew stays up to date on making the gym spic and span for their members. All the staff were very respectful to me and took time explaining what each membership includes. As well as giving me a tour of the gym showing me all the different machines the yoga studio and the pool room! The music is always pumping in the gym making you feel like you are in the zone but it’s not too loud which is a nice touch! If I were you d definitely check this gym out over any other gyms in the area!

Source: Google

★ 5

Best gym in the area, Nate and his team from compel are very knowledgeable and helped me reach my fitness goals!

Source: Google

★ 5

Great atmosphere, I plenty of all the right equipment, and a super helpful and friendly staff of trainers.

Source: Google

★ 5

Great atmosphere. Staff is very friendly and helpful. There is a HUGE variety of equipment to accommodate everyone's needs/goals

Source: Google

★ 2

I visited this gym for a day pass and was disappointed with the customer service. While the facility itself is nice, the employees were not welcoming. As a first-time visitor, I asked for directions around the gym but received responses with attitude, as if I should already know where everything was. Unfortunately, this left a poor impression, and I don’t plan on returning.

Source: Google

★ 1

Look another day of not opening on time

Source: Google

★ 5

Source: Google

★ 2

The gym itself is nice, it’s fairly clean although the pool area sometimes is a bit gross. When you sign up you’ll get thousands of texts asking if you want to a complimentary fitness assessment. DONT DO IT. This personal training service isn’t even with PA fitness it’s a third party company named compel fitness. Like a fool I gave in after the many texts from the marketer named Nate. All the “complimentary fitness assessment” does is he will bring you in, make it seem like it’s a free service, give you a demo workout. Then offer you a bunch of monthly plans for their personal training services. They just use high pressure sales tactics, it’s just a gig to try to get you to buy the service. I unfortunately signed up for this service, I have never used it, but I’ve payed over 100 dollars for it. I haven’t even met with my trainer at all for that month that I paid. I want to cancel it, but there’s a 250 dollar cancellation fee. It’s really all just a waste of money and a scam. Super shady, there’s really nowhere online to cancel the subscription. They force you to come into the store so they can try to negotiate with you. If you can negotiate with people to reduce their plan, or give them months free. You should be able to reduce the ridiculously priced cancellation fee. The company is money hungry and will hit you with a lot of hidden fees. There are other good honest personal training services who genuinely care about people’s improvement, that cost a lot less. Just save your money and save yourself a headache, avoid the personal training services.

Source: Google

★ 5

Source: Google

★ 5

The new assistant manager is doing an awesome job !!

Source: Google

★ 1

I wanted to try the gym, signed up for a month to month membership. Didn’t like the gym and canceled prior to next months membership. Got an email after the date of the next payment with late fees. Buyer beware that there is a 30 day cancellation notice in which you will still be liable for payments, and at 45 days they charge you a yearly fee. Was not told this during tour and sign up.

Source: Google

★ 1

This gym allows a predatory fitness company to use its space. They tried to continue to charge me after I requested to freeze my account with them, never actually did the proper paperwork and stole $440 from me of which now they refuse to return. I had to threaten to press charges to get them to even cancel my contract and they kept my money! They refuse to give it back! Do not workout here and if you do stay away from compel fitness their real name is iba fitness but they have yet to stop using their old companies name!

Source: Google

★ 2

I went to this gym because I was only there for the summer, I called to cancel my membership and the guy on the phone said it was good to go. Anyway, they sent me a bill for $300.00 and some change (which they might have even sent to collections_ I get emails multiple times a week about paying a balance that I don't owe. Super cool!

Source: Google

★ 5

Source: Google

★ 1

owners dont care about this location the equipment takes months to get fixed and they arent open half the time in the morning

Source: Google

★ 5

Source: Google

★ 1

*only been a member since Aug2024* This gym is closed more than it's open in the last 30 days. No one ever is there in the AM to open up on time. As gym goer and previous employee in the gym world, I have never seen such an incompetent company. Opening up 10/15 minutes late, okay things happen but not even using the app to inform the gym goers of the change is beyond annoying. Let alone people who take pre work out prior to going to the gym, this could cause major issues for. I will be looking for a new gym. It's sad bc when this gym was Golds, I never had an issue.

Source: Google

★ 5

get place to swim

Source: Google

★ 1

I have never worked out one time at PA Fitness Hershey. On 1/13, my roommate and I went into PA Fitness Hershey and after talking with the person working the front desk, we decided to get a membership for a few months. When I was going through the process of agreements, I came across a year agreement, to which I said never mind, I will not be getting a membership. On 1/31, I was charged $50 for my enrollment fee and $25 for my first month. On 2/12, I was charged another $25 for my second month. On 2/12, I called PA Fitness Hershey, where I was told that there was nothing they could do for me and to call ABC fitness, who is their online biller. When I called ABC Fitness, I was told that the only thing I could do was eat the charges and cancel my membership. When I went to cancel my membership online, I was forced to pay another $75 to cancel my membership, $25 for my third month and $50 annual fees. So I never worked out one time at PA Fitness Hershey and was charged $175. My account was "active" for 29 days and I was charged for three months.

DO NOT try to get a membership at this gym. They will hit you with many hidden charges that will not be known to you beforehand, the cancelation process is close to impossible, and the customer service is no help. I wish I could give 0 stars.

Source: Google

★ 5

Source: Google

★ 1

Do not go here I went to planet fitness and my senior year of high school and by January 8th 2025 I was $200 down and I paid my stuff on time she waited till it added up on her end and then tried ripping me up the manager is not good and will not help in any way it's better to find a gym that will care for you as a gym resident not to mention the utilities and different things are not up hold to quality don't get scammed like they tried with me

Source: Google

★ 5

So much better now that they hired a cleaning guy. Give him a raise. He is doing a great job. Place was filthy all the time before he started. Equipment broken now that never gets fixed. Bicep machine is waiting for a $50 strap. Get it I will put it on. Two bolts pretty simple. Come on man

Source: Google

★ 1

Came in for an early workout, during business hours, and they were closed. No alerts sent. No communication. Good quality gym, bad management.

Source: Google

★ 5

Source: Google

★ 5

Great staff and great accessibility to work out equipment. Very good environment.

Source: Google

★ 5

Hands down the best gym in Central Pa.

Source: Google

★ 2

Good gym enjoyed going there the few times I was able to had some health issues and had to get surgery called to cancel my membership 9/19 and the woman I spoke to acted like it was the biggest inconvenience in her life to help me out. I will never get a membership at this gym ever again for that reason. Customer service is horrendous.

Source: Google

★ 5

Great gym with all the right equipment for every type of lifter , the gym environment and people are very nice as well.

Source: Google

★ 5

PA FITNESS Hershey has a lot to offer it's members and guests. They have a pool, Sauna in both locker rooms, Group Fitness Studio, Women's Only Room, Turf areas, Hydro Message beds, a tanning booth and more. The new staff has come a long way and we are seeing improves daily. The have the most classes offered in the area. The selection of coolers drinks and protein snacks is great! The music is a good variety for a public place. I high recommend PA FITNESS Hershey.

Source: Google

★ 5

This is a great gym . It's clean, lots of equipment, friendly staff and it has a variety of classes. I really enjoy the fact that it has a clean ,warm pool. The cost of joining is reasonable . Sure the pool is down sometimes, but you can expect that with all the use it gets. Even the township pool gets shut down some times. This gym is great value for my money. As far as Stacey , she is a great manager and I can see many improvements since she's here. She has a well run gym and she has a great team.

Source: Google

★ 1

I went to Pa Fitness because they had a pool and sauna. The pool had stuff floating on the bottom (like lint/hair?)and bugs from the gap around the emergency escape exit came in the pool. Locker rooms and showers were dirty and slow draining.

Source: Google

★ 1

Least friendly staff of any gym I’ve been to. They treat long time members like garbage. Not to mention the place is a mess, machines are falling apart, and half the time the lights randomly go out. Don’t recommend coming here if you can avoid it

Source: Google

★ 1

Nice facility. Terrible customer service when needing to cancel membership. DO NOT GO HERE UNLESS YOU WANT A COMPLETE HASSLE IF YOU CANCEL!

I have had a membership here for almost a year and have been very satisfied with the interactions I had with general staff and the facility itself for all of that time. Because of extenuating personal
circumstances, I decided to cancel my membership. That’s when I found out how terrible this place is run.

I called to cancel my membership. No one picked up, but as I was listening to the automated menu, it said that you are not able to cancel by phone. So, I drove to the location and spoke to the assistant manager at the desk and requested to cancel my membership. He was personable. He handed me a piece of paper with my membership number on it and said I had to go on the website, create an account and then cancel my membership. He couldn’t do it there. Slightly annoyed that this was quickly becoming a cumbersome and unusually difficult process, I left and went home and got online. I created the account and logged in. Finding where to cancel was not easy. When I finally did, it said that I would owe an additional month membership fee in order to cancel even though my account was up-to-date.

So I called the assistant manager back and informed him of my issue. He said, “That’s just the way we do it.” That’s not exactly an answer and certainly not how you attempt an explanation to a customer. There was no attempt to convey why. There was no offer to look up my agreement and point out where that was specified in the documents that I signed. At my request, he took my information and said that the general manager would call later when she comes in. Fine.

A few hours later, Stacy Johnson, the general manager calls me and says exactly the same thing with no explanation and also no offer to look up my agreement and explain why I should be charged an extra month’s fee merely for canceling my membership. I have a month-to-month agreement. She said that’s just the way it is. Literally, that is what she said. Then she said that if I didn’t pay they would send me to collections and then proceeded to hang up on me mid-sentence.

So, I logged back on and thoroughly read my membership agreement. Nowhere in that agreement did it say that I was to be assessed an extra month’s fee upon cancellation. So I called her back and relayed that information to her. And I asked her if I have missed that somewhere could she please point it out to me. She said she didn’t have time and had to explain this to seven other people already today. (Well, maybe that should clue her in that the way they do business is pretty abysmal.) She then said she had several people at the counter and hung up on me again.

I have worked a lot of customer service jobs in my life where I’ve had to deal with the public and handle customers who were irritated and upset. Never did I or was I allowed to be snarky, rude, unhelpful, short, or dismissive to any customer regardless how they acted. And I certainly wouldn’t have dreamed of actually hanging up on someone… Twice!

Was I annoyed? Yes. Did my irritation show in my tone of voice? Yes. Was I disrespectful to her or use any inappropriate language? Absolutely not. The level of unprofessionalism of this general manager should be an embarrassment to PA Fitness. And the whole process of cancellation is a cumbersome, impersonal, and hugely frustrating process that is a really really bad way to do business.

Until I tried to cancel, I had nothing but good things to say about this facility. I was not canceling because I was dissatisfied. I would’ve liked to return at some point. Well that ship has sailed, and that bridge has been burned.

They’ve permanently lost a customer, and by the likes of what the rude general manager said, other people are following suit.

Do not under any circumstances become a member of this gym. There is obviously something very wrong in the leadership if the processes are this difficult and the people in charge this rude.

Source: Google

★ 5

Sunday Morning worker (name is Issac I think) is always working very hard and is never on his phone

Source: Google

★ 5

All you need in a gym. Great front desk.

Source: Google

★ 1

Caught staph infection 2 times in 3 weeks here. Never had it in my life i will step foot in here again. And the Manager Stacie cannot be dealt with, really rude. This place was a nightmare

Source: Google

★ 1

STAY AWAY! STAY AWAY! STAY AWAY! If i could rate it an empty star i wouldve.
They have hand soap dispensers in the locker rooms that NEVER have soap in them. I told management STACYwe need soap in the mens locker room. The next day? No soap. So i brought it to their attention again but with more urgency. There are hundreds of people a day in and out of here. People are using the bathroom then coming right out and grabbing the same equipment you are using. (And you know its happening because you just walked out of that same locker room with that person and watch then go right over to the equipment) They did not put soap in there until the next day only to come in and see they never even filled the soap dispensers….they simply went next door to the dollar store and bought two (yes two) bottles of .99 cent soap and had them on the counter in the locker room. How long do you think that soap lasted?

I didnt see soap in there for the next two days. I started bringing my own. If you walked into that locker room right now you could bet your last dollar there is no soap in those dispensers. You will eventually catch a sickness in here guaranteed.

The managment STACY here is NIGHTMARE to say the least. You cannot make a complaint on her because there is no corporate boss or owners on their site you can contact. Yep so if you have any run ins with this person (trust me you will) she will talk to you however she likes and cancel your membership if you have something to say back (yes you read that correctly i said this woman can cancel your membership and needs no reason) i had heard about how difficult it is to be in the same building as this woman just never thought it’ld apply. She attempted to charge me for a energy drink TWICE and when i pointed it out to her, her answer is “whats the issue? You can afford it right?”

I didnt even know how to respond to that.

Do not go to this gym. You will regret it.

Source: Google

★ 5

Great employees and awesome personal trainers.

Source: Google

★ 2

I like this gym because it used to be a gold's gym. Which means they have a sauna and that's not something that's easy to find at most gyms anymore. They also have a lot of great equipment and helpful employees. They keep the gym very clean and up to date. The one issue I do have is that when I canceled my membership I was required to go to a website that was not the gyms website it was a separate company. I went through the whole process of canceling my membership and I was fully paid up to that date. Apparently whatever that company is did not cancel my membership in time or at all. And now I'm being harassed for several hundred dollars in gym membership fees for a period of time that I've never even used the gym because I didn't have a membership anymore to the best of my knowledge. Nobody there seems to care. And now they think that they can offer me a settlement offer on something that I don't owe them in the first place. Seems like a nice place but it's real hassle to try to cancel your membership when you can't just do it right at the front counter where you started the membership.

Source: Google

★ 1

Came in for swim class with my 16-month-old and forgot a towel. I went to the front desk and begged to buy a towel, but the guy up front was too busy on the phone to care at all. Poor service, to say the least!

Source: Google

★ 2

Broken equipment. Broken mirrors. Karen “managing” the front desk. Location is convenient

Source: Google

★ 5

Source: Google

★ 2

Love PA Fitness for the pool, when it’s working, not cloudy, not freezing, n has lights. More n more pool not available.

Better recently with clean locker room n showers.

Source: Google

★ 5

Source: Google

★ 5

Friendly

Source: Google

★ 5

Very peaceful respectful
and private setting!

Source: Google

★ 5

My favorite gym in central PA...great facilities and equipment....Warren Raber got me to join and I'm glad i did! All the regular lifters and trainers are super nice and have good vibes. I also love the indoor pool! #gymthenswim

Source: Google

★ 5

Source: Google

★ 1

I am leaving PA fitness one star because I believe the management team and ABC fitness lack care or compassion. I became very ill in May of 2023. I was hospitalized when my heart stopped and I needed CPR. I had to take a leave from work and was told I could not drive for 6 months. Working out was also not advised by my doctors because they needed to find out what was wrong with my heart. We ended up moving out of PA in August of 2023 because of my health. We needed to move somewhere we could get family support. Contacting a gym was not something on my mind or my families mind when I became ill. Once we moved we did end up contacting the gym. Apparently with my new debit card, they could no longer bill because of the different expiration date. I spoke to the manager and explained my situation. They never contacted me back and merely sent emails stating that I owned them for the months of September through December. I completely get that PA fitness is a business but your success is only based on your patrons. Even if I did not have to move I would not patronize this gym because they made no effort to understand my circumstance and instead just want to be paid for months I was not even able to work out and subsequent months after I moved away. It is really sad to me that a fitness club which should focus on health has no compassion when members are ill.

Source: Google

★ 1

Source: Google

★ 1

Charged me annual fee and next month fee even when I told them I’m moving to another state. Charged me for signing up for a personal coach but I never even used the service and they did not refund.
Money drain

Source: Google

★ 5

Source: Google

★ 5

Source: Google

★ 1

I canceled my membership within the 3 days of the contract without a fee, went through all the paperwork to get a refund check in the mail. Now it’s a month later and I’m getting charged for the membership still, and never received my refund. They’re telling me I’m the one who needs to call the financial department to figure it out when they never forwarded the paperwork. It’s ridiculous - avoid this gym

Source: Google

★ 5

Thank you for such a great club. The pool is great and the staff so good. A special thanks to Darryl who works so hard in cleaning the facilties, Thank you Darryl and all.

Source: Google

★ 5

Returned after a 6 month break and found the place cleaner than ever. It was a wonderful surprise. The only complaint I ever had was the cleanliness of the facility. Now there’s a gentleman there cleaning every time i’m there.

Source: Google

★ 1

I've stood as an avid lifter at this gym for about three years and have always been welcomed here. I respect the staff and their kindness towards the members here. This evening at 7:30 pm, I was on my way to get resistance bands in the sunroom because there weren't any near the turf. As I grabbed a band, I noticed a yoga class there, making sure not to interrupt it. As I was leaving the room, the Yoga instructor said "Hey, don't come into my class." I found this very disrespectful, inappropriate, and disappointing. I didn't appreciate this behavior in the slightest. She could've had some decency and talked in a respectful manner starting with "Excuse me, could you please be so courteous..." That wasn't on her mind though. At that moment, I felt unwelcomed which is upsetting since I'm paying for my membership.

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★ 1

No hack squat

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★ 5

Leaving a 5 star reviews for Darrell. He always keeps this place exceptionally clean.

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★ 1

Be careful of any contract you sign for physical training. Severe penalty for early withdrawal AND contract Has an Automatic Renawal at end of the term that you have to opt out of IN WRITING. Be Very careful.

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★ 5

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★ 3

Update!
I wanted to make the public aware that PA fitness has a horrible cancelation policy that they do not inform you about when you sign up.

After paying for the membership fee for about 49 +, you have to pay for the monthly fee which was more than 30 dollars. When you want to cancel, you are unable to cancel at the club and they give you a run. You have to call the ABC billing group and guess what?
You have to pay for the 30 days following your cancelation date plus fees. This is after you have paid the yearly membership fee. You must pay a cancelation fee as well. This was not disclosed on signing up at their desk and not on the flyer for signing up. Perhaps it is in the tiny iPad they make you sign but of course they know you wont read it. Talk about extracting money from people in a dubious way. So you may want to check out planet fitness and their cancelation policy before signing up for this company.
Just wanted to inform the public. You are probably unaware of this since most do not check their credit card recurring fees.

Beware! You cannot get out of the fee. What ever fees within the notice period of 30 days. They make you pay for and you get to deal with the billing company not the PA fitness itself. Always request for the policy so you can read it. Do not ignore the fine print and if it is on the iPad, you can request for a paper copy (Not sure if they provide this).

With sincerity the club is clean and neat with good equipment's but I believe full disclosures should be made to the customer before signup so that they know what they are agreeing to. Just some truthfulness will be great! I am sure people will still choose to gym here as they have great classes.

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★ 5

Lots of space...friendly!!!😊 thx!!!

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★ 5

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★ 1

Got a day pass because I was around the area for work. This place was ungodly packed with people. I waited 45minutes for a bench as there was a line of people waiting when I got in there, around 4pm. Ended up doing one dumbbell exercise and left because you couldn't even move around. 15$ day pass is pretty pricey and not well spent. Unfortunate.

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★ 5

Great gym with plenty of equipment at a good price. There are training staff to assist but the equipment and clientele seem more geared towards experienced lifters. There is just about everything one needs to push themselves to the next level at this gym.

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★ 1

Very clean

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★ 5

Well equipped

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★ 5

This gym features a great pool for workouts and swimming laps, as well as, a friendly staff.

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★ 2

Womens sauna door has been warped and broken never can stay hot wish the owners will fix it

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★ 4

Good working hours of gym even includes Saturday and Sunday

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★ 5

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★ 5

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★ 5

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★ 5

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★ 2

The equipment needs some serious help! More and more machines are broken everyday and take weeks to be repaired. Poor management! You can definitely tell the owner only cares about profit..

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★ 3

Do not get me wrong, I love this gym but there are so many issues I have with this place. I have been to dozens of gyms around PA and I know what a great gym looks like, PA fitness in Hershey has not reached their full potential of what this place could be. The issues I have are:

- Poor management, the gym is very dirty and needs to be cleaned a bit better
- Alot of equipment is broken. Please fix the equipment. It takes this place forever to fix something, they just leave it there with a piece of paper on it saying that it is out of order and you can expect for it to never be fixed.
- The plates are literally all different brands, material, etc. Some are metal and some are rubber and falling apart. I swear some of these plates weigh a different weight.
- The lighting is horrible and some of the lights are out overhead and they have not replaced them, again, you will wait forever for something in this gym to improve.
- Bathrooms are dirty
- Because it used to be a Gold's gym, they never even updated the inside, most of the old Gold's gym equipment and branded equipment/decor is still there. Like come on (OWNER), take pride in your franchise ownership and make something out of it.
-And do I say, everything is freaking broken and so dirty.
-No one wants to sign up for a personal training program with NCSF or NASM cert trainers that seem to not even lift. Please stop bothering new gym members. If they want you, they will come to your desk and sign up

The solution to these problems are simple. Fix the equipment, manage your employees better (CLEANING), install new lights, fix the broken mirrors, update the equipment.

Whoever the franchise owner is, let me tell you this. You have such a massive potential of making this gym one of the best gyms in the area. People will come to you if you develop a unique experience of top-of-the-line equipment and facility improvements. Stop being lazy. If you want to be lazy, sell the gym, I will buy it in the next 5 years to make this place outstanding and what it should be. I am not being harsh, I am trying to be constructive so that you can improve. Make this place like a ZOO CULTURE, where people do not go to the gym to workout only, but to have fun being there by creating an experience and a community with some of the best equipment ever. I know this is a huge investment to make these improvements, but the larger the risk, the better the return you will have. This gym could be huge and well-known in PA if you make it something incredible. Social media influencers and bodybuilders love a gym that puts in the effort and is unique. You have such a potential of making this place great especially in Hershey. Time to stop being lazy.

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★ 5

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★ 5

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★ 5

Great place. Knowledgable staff and lots of machines. Clean and up to date equipment.

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★ 5

Loved the gym equipment it had everything, loved the environment, the music, everything was exactly what i could ever ask for in a gym

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★ 5

This gym is rad. Super suprised how clean the gym was and friendly staff was.

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★ 2

I really wanted to like this gym, but there are too many red flags.
-Very dirty facility. I've seen the same exact smudges on the mirrors for the last month straight. I've never seen a staff member cleaning during the day.
-The hours are absolutely ridiculously short. Closing g at 16:00 on weekends?
-Stuffy and a foul smell. During the evenings the gym feels wet and smells like a high school boys laundry basket.
-Only one of each machine? 1 leg press? 1 lying leg curl? Even Planet Fitness across the street has multiple of each machine.
-Personal Trainers who pull workouts straight off bodybulder.com and just put their clients through cookie cutter workouts.
-The male locker room smells like straight sewage often.

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★ 2

Although there is a good selection of equipment, I cannot recommend this gym. They play extremely loud music, as though anyone comes to the gym without headphones in 2022. The air is stale and humid. The facility is poorly maintained, with cracked and peeling paint and cushions on equipment.

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★ 1

They're not giving total information regarding the personal training on the first hand, they say it's free and later charge $200 under different company.

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★ 5

My home town gym. Formerly a Gold's Gym, PA Fitness Hershey has expanded and upgraded. Excellent facilities. Check it out!

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★ 3

Staff is friendly & welcoming, and there’s plenty of space to get what you need accomplished.. however there’s a few things that need attention.

- Several different brands/types of weight plates, a large amount are cracked & unorganized.
- Sanitaiton. Sauna floors / bathrooms need mopped & cleaned regularly.
- Dusting. Everything above 8 foot is covered in dust.
- Water.. water provided at hydration stations does not taste of the best Quality. Almost taste like bacon?

Otherwise - you can get done what you need here in every area.

Source: Google

★ 5

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★ 5

Large gym with a non-judgmental atmosphere. I visited for the first time after a long sabbatical from working out and was greeted by the most helpful staff member. I felt like I was welcome, which sometimes is hard to find at gyms.

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★ 5

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★ 3

Good location with plenty parking. I think this gym has been remodeled recently. Some of the equipment pads are cracked, this is unsanitary for cleaning. Bathrooms not very clean, around sink, also exposed fiberglass insulation in ceiling.

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★ 4

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★ 5

Clean, energetic, and welcoming environment.

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★ 5

Any piece of equipment that you would want AND super helpful staff!

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

The updated swimming pool is amazing! The lighting is beautiful, and the water is comfortably warm! Exercising in the water is such a pleasure!

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★ 3

Gym is alright with good amount of equipment. Excited to see the renovations. Really wish the hours were better though, since some of us that work unpredictable hours struggle to make it to the gym on time on weekends.

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★ 2

The equipment is good. Unfortunately they drained and closed off the pool, recently they blocked off the sauna, and the hours aren't very good. Closes at 3 pm on the weekends and 9pm every other day, hardly enough time for anyone with a work schedule to get in. 2 stars due to the lose of the pool and sauna.

Source: Google

★ 1

For the last few months members have been keeping locks on lockers 24/7 a few of us have complained, but the answer is there are plenty of lockers. In the area I use there are 5 lockers locked 24/7. When it was Golds after a complaint they monitored the locker and then placed a sign on it saying you are not allowed to save lockers and tha at the end of the week the lock would be removed and the locker cleaned out.

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★ 5

Awesome gym, a bunch of different amenities like a sauna, great range of equipment. Staff are friendly and knowledgeable. Good mix of clientele including very experienced gym goers and people starting their fitness journey.

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★ 3

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★ 5

Great gym.and staff. Overall welcoming and friendly experiences with each person👍😉

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★ 4

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★ 5

great shakes! excited to see it when the renovations are complete!

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★ 2

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★ 3

PLEASE post signs on the machines asking members to PLEASE wipe down the machines, especially the things you have touched. PLEASE post signs saying THREE rounds of reps is the max. Yesterday I was patiently waiting for a very popular leg machine and it was obvious to the man using it that I was waiting. After his four rounds, with rest time in between where he looked at the televisions, he rather sarcastically asked me if I was waiting. I said yes, four is enough. Of course, this type of person, and you have many, had no towel with him. As he walked away I muttered “and I will clean it for you.” This is inexcusable, unhealthy, and disgusting. There are elderly people at this gym. There are variants of COVID out there. Need I say more.

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★ 2

Very busy and crowded, dirty, very old equipment, poor weekend hours. Overall, not the kind of gym for me.

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★ 4

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★ 5

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★ 5

Clean gym and lots free weights.

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★ 5

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★ 5

Great place to work out

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★ 3

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★ 1

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★ 4

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★ 4

Safety professionals greeting

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★ 5

I absolutely love this gym, professional staff, clean, never too crowded, except for Saturdays noon'ish. The people are nice and courteous.

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★ 5

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★ 4

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★ 2

Great place to workout, Maintain distance.....personal trainers don't wear masks!!!!!

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★ 5

Very clean space to workout. Only 10 dollars a month!

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★ 2

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★ 5

In my opinion it is the best gym in the area, the machines are new and they have a pool.

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★ 5

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★ 2

I was there for the pool 1time mind u- pool area dingy , not clean . The chlorine was so strong , it was over whelming !! Faded my bathing suit. Turned my sterling silver rings brown . 1 lady asked me if it was safe w Covid ! With all that chlorine the Covid virus would never survive! I I can’t imagine this much chlorine is good for anyone.

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★ 2

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★ 5

This gym has it all..

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★ 5

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★ 5

Upbeat atmosphere great equipment everyone wears a mask when appropriate

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★ 5

Haven't been here since 2010. The facilities have improved greatly since then. Great selection of equipment.

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★ 1

The lady there was very rude and disgusting with her tone towards me when I walked in.

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★ 5

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★ 5

Was good to get back to the gym I want to say a great job to the staff for what they are doing in this time so all are safe

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★ 5

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★ 4

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★ 5

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★ 4

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★ 5

Best gym around

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★ 5

Gold's in Hummelstown is a top rate, clean establishment with every training and fitness need covered.

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★ 5

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★ 1

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★ 5

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★ 5

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★ 2

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★ 5

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★ 2

I have been to several gyms, and this gym is exceptionally dirty and unkept. Weights are always out of place which is very disruptive to workouts. As far as equipment they have a lot. I did the free week trial & personally wouldn’t buy a membership to this golds gym in particular.

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★ 5

Nice place to workout

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★ 5

Clean and friendly staff

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★ 1

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★ 4

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★ 2

Dirty and dingy. The childcare area looks like a dungeon. They have dirty carpet in the locker rooms. They are short staffed
On the up side, they do have lots of equipment.

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★ 5

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★ 1

Why does a gym so expensive close so early on weekends ???? Go to Planet

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★ 5

This is literally the only place you should go, if you are serious about working out. They have all the equipment you could think of. Newburghs golds gym is by far the best one if ever been to. The place is always clean and most of the other customers are serious to working out, so you wont be annoyed with gym bros just talking hogging the bench you need. Overall great place

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★ 4

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★ 5

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★ 5

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★ 5

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★ 5

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★ 1

Classes often cancelled. Some instructors are on time and others 15 minutes late

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★ 5

I've been a member at Gold's Gym for 10 months I absolutely love this gym because there are plenty of machines to work out on and a very nice crew of employees who are there to assist you if you have questions I absolutely love that they have a heated pool that you can use I was a part of your membership if that is a part of the membership that you choose I recommend this gym especially the one in Hummelstown if you need a great workout their membership prices are pretty decent and price

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★ 1

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★ 5

Many thanks to trainer Daniella!

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★ 5

So much great equipment great service!

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★ 5

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★ 5

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★ 5

Great gym

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★ 1

Please beware of this gym! They are absolutely awful. Not only is there gym not clean and half of the time their equipment is not working, but when faced with an issue of having surgery and I asked to freeze my account they did not freeze my account. I filed all the necessary paperwork and I was still charged. I then contacted them to tell them ..hey I was charged I wasn’t supposed to be and that I did all the necessary paperwork… They then told me that they were going to handle my refund. It has now been over a month I still have not been refunded any of the money and I was charged yet again. On top of that the lady when I called tells me now she’s going to try to take care of it but cannot guarantee anything. She then hangs up on me after telling me she’ll call me back then when she figures it out. I have been dealing with this for well over a month it has been nothing but disrespect and I will never return to this gym, nor refer anyone to ever go here!

Source: Google

★ 5

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★ 3

This gym was great until the Swatara Twp. Gold's folded and they gave all their members the opportunity to switch over to Hershey. Unless you go at 500am plan on it being packed and waiting to use equipment. They should buy the old Kmart and double their size.

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★ 1

The gym's management is a bunch of crooks! Was a member of this mis-managed gym for several years. Decided to try a different gym and cancel Golds, but they give you an attitude and they hang up on you when you call.

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★ 5

Best gym in Hershey. Once you step in the door your treated like family. The facility is clean and tons of space to workout in. Do yourself a favor and check this place out. Its better to invest in a healthy lifestyle now than doctor bills later.

Source: Google