★ 5

I love it there I'm new around here love to meet new people

Source: Google

★ 1

They passive aggressively have the food network on in front of the stair climber machines. The staff tell me they aren't allowed to change it. What sort of lunatic at corporate is responsible for this?

Source: Google

★ 5

Source: Google

★ 4

I would give it 5 stars because I love it here...but on a hot, humid day the air conditioning needs set higher

Source: Google

★ 4

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★ 5

Source: Google

★ 5

Had some confusion with my membership fees when I first joined..(Even fired some shots clean across the bow out of frustration with it)..Everyone from the guy I talked to at 3 am to the manager in the morning was cool, explained everything..10 outta 10..💯💪🏼🤙🏻

Source: Google

★ 5

My favorite gym

Source: Google

★ 5

Had a good experience here. Workers are nice and helpful. You can do your own workout or get help. If you are a black card owner, you get to enjoy some fun perks like hydro massage etc. I have a good experience whenever I go.

Source: Google

★ 5

Source: Google

★ 4

Nice clean gym. They should be looking at expanding to a bigger location though. This is a very small building and gets packed easily. The hours should also go back to 24/7.

Source: Google

★ 5

I love this Gym. So much to offer. Staff is great and friendly. Very helpful.

Source: Google

★ 2

Need more tanning beds! The college students make it impossible to get in within a reasonable time after work or pretty much anytime

Source: Google

★ 3

Source: Google

★ 1

My experience with Indiana Planet Fitness has been bad because they changed their hours, and now I cannot go when I need to. Apparently, one must arrive an hour early to tan, and nothing else can be done because the staff is ready to leave. I am paying for a 24-hour membership, so I should be able to use the facilities during my paid hours. I thought cancellation was hassle-free, but apparently, it must be done during certain times. I will probably be looking for a new gym. I felt terribly disrespected and rushed in the tanning bed during the only hour I had, which was cut short. I also wanted to use the red light, but that wasn't going to happen because the 45 minutes wasn't long enough. If your staff don't want to work, they should probably go elsewhere instead of inconveniencing customers and selling us a 24-hour membership and then failing to deliver.
So, after following the directions of whoever replied to my review, I talked to Samantha, who claimed to be the manager and then tried to take it back and say that she hadn't laughed at me regarding my concern. This is the type of operation they're running. They violated our contract, as it was supposed to be a 24-hour membership to begin with. I may have to seek legal advice at this point because, apparently, the manager was busy and couldn't tend to her customer's concerns. I hope everybody sees this is the type of business they run.

Source: Google

★ 1

I’ve been a member of the Indiana, Pa Planet Fitness from the day it opened. I am beyond frustrated with the ongoing monthly late fees they’ve been charging me due to issues within their processing system. These “late fee” charges are showing up on my credit card 3 days after a failed attempt to charge my bank account. My bank account information is correct. After looking into their billing practices, I have confirmed this is an ongoing issue for multiple members.
I joined Planet Fitness expecting a hassle-free experience, but now I'm left feeling frustrated and misled. If you're thinking about joining, be aware that their billing practices are questionable, and you might face unexpected charges without any justification.

Source: Google

★ 3

It’s a very clean gym and a good deal with the basic membership. However be wary of the Black Card membership. They lock you into a ONE YEAR commitment with a big fee if you want out. Just say no!!!

Source: Google

★ 5

I am a participant at Planet Fitness and I have been blessed with such a wonderful staff mostly Johnny Karpik who takes time and patience to explain everything (over and over again) because it takes me a minute to understand. And shows me how to work every machine and encourages me, that it makes me keep coming back!! It's so wonderful to see someone that really cares about your progress it makes the workout more enjoyable

Source: Google

★ 5

Source: Google

★ 3

Update: I spoke with the manager this morning and he reassured me that the situation would be addressed. He also confirmed that Alyssa would not be working this evening so I decided to give PF another try. I noticed how nice and clean the gym and amenities are as I was given a tour and had everything explained to me. The staff was much better this evening! Brooke and Kerry were very helpful and very nice immediately when I arrived. Their customer service skills were great and they were respectful. They made me feel comfortable especially as a new member with lots of questions. I hope I continue to get this type of treatment as well as everyone else that visits PF. No one deserves to be belittled, scorned, or talked to with disgust especially in a gym where people can already feel insecure.

I signed up for a black card membership today and tried to use some of the amenities the same day. I first went to PF to sign up, but I was told it is easier to do it on my phone or at home. The person briefly explained the difference between the two types of memberships and said that you can bring a guest anytime with the black card membership. The person even said that some people only get one black card membership for themselves and bring their spouse along instead of getting two memberships. I asked if the tanning and hybrid beds can be used anytime and they said they could as long as the gym is open. No one ever said that your guest cannot use any of the “spa” amenities. I should mention that I have never used a gym or had a membership anywhere before so I am very unfamiliar with how this all works. I decided to drive home, 25 minutes, to complete my membership and bring my 21 year old daughter back to the gym with me (she has also never been a member). Today we were only interested in trying by the hybrid bed, maybe the massage chairs, and to look around. We scanned our passes in and proceeded back to the spa area. No one at the counter addressed us in any way. One hybrid bed was vacant so we went in and we were going to take turns using it. It seemed to work fine- still didn’t know that we did anything wrong. When we came out Alyssa was so disrespectful. In a very rude tone, she snickered that two people can’t be in the room together and said that you must sign up. I just said we were taking turns- again not having a clue that there was any type of policy to use the beds. She totally embarrassed us with her remarks in front of other people waiting to use the beds. She never came up to us after that to talk to us privately. I had to go to the counter to ask what we could use. I then found out that my daughter wasn’t allowed in the spa area by Alyssa but she couldn’t tell me where that was stated. I didn’t see where it states this anywhere and Alyssa didn’t even know where it says this. She also question my daughter’s age, 21, and I’m pretty sure Alyssa herself is younger than that. Alyssa, with her attitude, told me that it’s common sense that two people can’t use the bed. Again, I didn’t know the policy…first time and I am made to feel very stupid. My daughter and I will share a dressing room, a bathroom stall, we have went into a spray tan room to take turns using the booth and it’s never been a problem anywhere else. I have never been treated so poorly by someone and she never tried to nicely explain how anything was supposed to work or what we were supposed to do. Another nice employee did explain that when we first got there, I was supposed to have gotten my picture taken and signed in. I was not told that when I first stopped in to inquire about getting a membership and I didn’t see anywhere on the app that I had to do that. Of course, I didn’t get my picture taken as I was so upset and felt so judged for being new. Judging - Mocking, criticizing, or making negative comments related to another person's appearance, experience, ability, knowledge of equipment, etc. - this is directly from the PF website talking about a “lunk”. Why do you let people work in your facility that are so unkind and unhelpful?

Source: Google

★ 1

So yesterday i went in the morning and the girls one in a wheelchair and one with glasses. We’re both rude didn’t say hi or bye and just stared like I did something wrong. The night staff is awesome and talks to me and asks how my day is going. The managers there ignore you and act like you shouldn’t be there. 24 hours is what I signed up for only to be let down. I already cancelled my membership once and only have one because my family wants me to go there. You need to change or talk to the day staff because they are going to cost you more business.

Source: Google

★ 5

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★ 2

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★ 1

Got a membership for the 24/7 availability. Pretty disappointed that this location has very limited hours Friday-Sunday.

Source: Google

★ 5

Relaxing

Source: Google

★ 1

Gym itself isn't bad.... when the what i'm guessing manager isn't there. Not sure if she is the manager but she sure does act like it. She is insanely ignorant to guests that come with members. My friend got the black card so she could always have someone to go with and when I go, I get looks from this lady and judged like I don't belong. I thought about getting my own membership but she definitely made me second guess that choice.

Source: Google

★ 5

Very good. Enjoy the friendly environment. Love tanning. 5 stars.

Source: Google

★ 5

Source: Google

★ 5

10000% giving 5 stars because of the salty Sally’s giving this place bad reviews. This gym is super clean the staff and fellow patrons are all very nice and helpful. I’ve been to dozens of PFs and this is by far my favorite one.

Source: Google

★ 5

Source: Google

★ 5

Love this place!! The people are awesome!!

Source: Google

★ 5

Source: Google

★ 5

This is great planet fitness as a cross country trucker. Very clean, not over crowded. Truck friendly, some workout 💪 and keep driving, Thanks planet fitness

Source: Google

★ 5

Source: Google

★ 5

One of the best planet fitness I’ve been at! Ben and his team are always having a good time with everyone that comes here and makes anyone feel welcomed. Plus it’s really clean. Definitely recommend!

Source: Google

★ 1

Really only use the lay down bed to tan. Went to use the stand up and like more than half the bulbs were out. Waste of time and one reason I like to go to the gym there because of both features.

Source: Google

★ 5

Source: Google

★ 1

Went from 24 hours 7 days a week to only 24 hours 3 days a week. The only reason I even go to planet fitness was the flexibility for my schedule. No longer worth it what so ever.

Source: Google

★ 5

This Planet Fitness is a great location! The staff is extremely friendly and personable. The gym is always very clean. It’s a great spot to work on whatever your goals are! Come check it out for yourself!

Source: Google

★ 5

Source: Google

★ 2

Go with my daughter as her guest when i go. They dont accept tje type of card so i cant join myself so dont have access to most of what they have to offer due to that fact. Not getting a checking account just to join and shouldn't have to.

Source: Google

★ 3

Too much hype made for this location and its size. Treadmills and cardio quickly fill up, and wait times for some Black Card items can be over an hour when busy. Nice place, but getting way too busy for my liking, most likely dumping the membership soon

Source: Google

★ 5

I recently joined this PF despite spending 2 hours each day at the local YMCA with clients. The amenities are amazing and the Black Card is worth every penny.
I will keep my daughters Y membership for the pool pass this summer but that’s it. I’m sold.

Source: Google

★ 3

Clean, nice gym— however, previous PFs I have been to had a dress code. Half the younger girls walking around in only a sports bra. This isn’t a cross fit gym. There are younger kids that go, we don’t need to see all that and they use the equipment and do not wipe it down.

Source: Google

★ 5

Very nice gym lots of room and very clean

Source: Google

★ 5

Nice place. I've never been to a planet fitness before, and I love it.

Source: Google