★ 1

I’ve called them atleast 10 times to sign up for a membership and left close to 5 voicemails. Nobody ever picks up. I’ve stood outside the gym for close to 20 mins till someone let me in the gym. Once inside I’ve called the manager, left out emails. There’s is no one answering. I’ve also signed up for a free class close to 3 days ago, there is no reply from them. The equipment seems to be really good.

Source: Google

★ 1

Have contacted them 4 times to cancel my membership. They do not answer phone or emails. Gym is NEVER staffed. I am going to have to file a dispute with my CC at this point. Terrible customer service

Source: Google

★ 1

pricing not listed on website ("call for pricing")

Source: Google

★ 5

I prefer small gyms. It's got everything you need for a good work out, plus some extras you don't see at a box gym.

Source: Google

★ 1

This place is pathetic for so many reasons…but mostly it’s their lack of customer service. 0/10 do not recommend. So many other better and cheaper gyms in the area

Source: Google

★ 1

I called for weeks and can not talk to someone about joining

Source: Google

★ 5

Best gym ever ong

Source: Google

★ 5

My personal training experience at the WAC has been excellent! Collette has worked with me on a weekly basis to meet my short and long term goals. Throughout my sessions her programming has adapted to manage old injury flare ups and strengthen core areas that can help prevent further damage. Thanks to her knowledge, flexibility, and positive encouragement I’ve been able to meet my goal weight and achieve a healthier lifestyle.

Source: Google

★ 1

There is zero customer service here. I have left multiple voicemails and reached out to all available e-mails listed online in regards to cancelling my membership. No one has attempted to get in touch and I continue to be charged monthly for membership. Would not recommend to anyone.

Source: Google

★ 1

Nobody works in this club. It is literally not possible to get in touch with the staff to either sign up or cancel a membership. Email address is non-valid and phone goes straight to voicemail at all hours of the day, with voicemails not returned for weeks. Would not recommend.

Source: Google

★ 4

I'm a fan of smaller gyms, and this place fits the bill. Not very crowded when I go (I see as many as 5-6 people), and I'm never fighting for equipment. I rarely see staff members. Equipment is in good shape. Men's locker room is in good shape, though in terms of space there's some to be desired. Overall, I like it, and I recommend it if you want a no-fuss gym.

Source: Google

★ 5

The new owner has made amazing improvements since taking over

Source: Google

★ 5

Source: Google

★ 5

Equipment is clean and up to date, good class choices and talented, impressive and knowledgeable instructors. Great place to work out!

Source: Google

★ 4

Great place to work out. People are friendly.

Source: Google

★ 5

FACTS Fitness Elite Training is an awesome place to train. The location is perfect and easily accessible from King of Prussia, Bryn Mawr, and Gladwyne. I love the friendliness of the members.

Source: Google

★ 5

Kyle is the best personal trainer I have ever had. I feel better and look better after a few weeks. Thanks again Kyle. See you soon.

Source: Google