★ 5

I stopped by the West Philly YMCA Thanksgiving morning. Nice workout and the staff was on point, much appreciated 💯.

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★ 3

Just okay

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★ 3

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★ 5

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★ 1

Sauna still closed for months. Classes are more for older people. Rusted equipment in bad need of servicing or replacement. Gym is very small so limited equipment and people will block others from using equipment with their stretches (Tbf there isn’t a dedicated place for them to do this). People lounge around and socialize for a long time while on the equipment keeping others from using it so you can’t get your workout in (mostly the older folks). There’s only 1 of many of the popular machines such as bench press, incline bench, and smith machine so it’s hard to use those. A lot of the equipment is in bad need of servicing, for example the cable pulleys in the center of the gym require either a strong person or two people to adjust the height. Some of the pulley systems for the machines are not frictionless making lifting awkward. Some of the attachments only have 1 set and if they’re in use, you’re gonna have to wait (for example, the D-handle attachments). Some of the equipment is just cheap, for example the leg abductor machine is useless, you get maybe a 3 inch range of motion (try it out yourself and you’ll see what I mean), back extension machine sucks, the leg curl machine is Not smooth. Half of the cardio equipment is not used at all times representing excess and a waste of space. They could probably get rid of 2 ellipticals, 2 treadmills, etc and add more weight machines. Not an efficient use of the already small space. The gym music sucks because most of the time it’s just some commercial playing in the background. I’m not sure what the sanitizing stuff is but it’s like watered down rubbing alcohol or something.

People doing disgusting personal hygiene in the locker rooms and not even having the deceny to do it in a stall or clean up. No towel service.

Lots of sketchy people and foul language. There’s a lot of people at this gym relative to how big it is. Probably the smallest YMCA I’ve been to.

Edit:
YMCA is yet to take action on the gym equipment. Thanks for the corporate response though.

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★ 1

The staff is unhelpful and misleading. This is not a welcoming environment.

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★ 2

The pool is pretty nice for a community Y, but the hours are ridiculous— they close at 4pm on weekends and 8pm during the week, and they don’t let u swim ONE SECOND longer– I spend the last few mins worried I’ll get screamed/whistled at because 8 o’clock falls partway thru one of my laps. The app & website often *says* they’re open when they’re not… And there’s no way to know for sure, because no one EVER answers the phone. It’s so frustrating to call because I’m skeptical of the online hours (like today, the day before Labor Day), only to have no one pick up. At least record a message on the voicemail… Is that really a lot to ask? I feel like if you’re gonna close the pool at 4pm on weekends, it makes sense to *either* update the website or answer the phone… I’m not asking you to do both, but you kinda have to do one or the other. This is, like, the 10th time.

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★ 5

I took my first Zumba class with the Instructor outstanding! (Somer Jordan) The class was very welcoming, Highly energetic and informative Learning all those really cool, easy dance moves had me looking like a pro enjoying the fun time with everyone in the class, I love the smiling faces the support and encouragement ,I even forgot we were working out. It just felt like having a good time. thank you, YMCA for having her !

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★ 4

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★ 5

Very good

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★ 3

Went here for a couple months. Staff is very nice, place is clean. I just wish the a/c was turned up more. This gym would be perfect with a little more air.

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★ 5

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★ 4

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★ 5

Staff is super friendly, welcoming and helpful. Facilities are clean and well maintained. I am so happy to have joined!

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★ 5

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★ 5

I love that they have classes for everyone and everyone is helpful & respectful here!

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★ 5

I’ve been going to the West Philadelphia Y for several years, mainly for lap swimming, but also sometimes for yoga.

I have an invisible disability and occasionally need accommodations. The customer service via the website/email has been amazing with getting the help I need in this regard. I have also seen several people with visible disabilities be treated with respect and accessing the facilities.

The new YMCA 360 app makes it easier to see the best times to swim. They include how many lanes are scheduled to be available for different activities, so you can anticipate if it may be especially busy or noisy.

I’ve also been really impressed with the swim instructors who are sometimes teaching kids and teens while I am doing laps. They seem to make it so fun and engaging and there is a real community spirit.

Overall, this Y is wonderful and the staff are so lovely! I’m so glad to live nearby.

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★ 5

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★ 5

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★ 5

Staff are friendly, easy going. Fitness instructors are prepared, personable. Facility is kept clean, amenities are excellent and volunteers are knowledgeable & interested in the people they serve. Would have kept my membership longer if not for relocation.

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★ 2

I’ve been to better places for less. For the price of the membership I expected to have the best gym ever but it’s really not worth it, I only subscribed because it’s a few steps away from home. They focused too much on the amenities rather than focusing on what really matters, the weight room. Their weight room is way smaller than it looks on the pictures and there is very little room to walk in between the equipment and the people working out, they only have the bare basics and a whole bunch of treadmills that makes it feel more like a hotel gym, plus it’s always hot in there and they kick you out 15 minutes before closing time. Also they will kick you out an hour early without notice during the summer so don’t come in thinking you’re getting a workout in before they close.

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★ 5

Wind up getting a membership last Wednesday on the 4th. the ladies at the front desk in the morning was very helpful also

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★ 5

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★ 1

Terrible customer service, never answers the phone

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★ 5

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★ 1

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★ 5

Good interactions with the checkin process lead to a good overall experience. The amenities at this location are great. Plenty of machines and benches in the gym

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★ 5

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★ 5

I usually use the ymca in Middletown de but I was up this way and figured why not ! There is so many things to do here it’s awesome! I used the weights and went swimming with some really cute guys i met in the store a few days ago. We love hanging out together. Me and the frat boys work out all the time and we always work out shirtless because we get sweaty. The locker room was really nice and clean it even had a slight hint of cologne smell which is better than smelling sweaty clothes. There was a huge spider web 🕸️ in the lobby we almost walked right through the web. It looked sticky and the spider was creepy looking. The staff told us they would call an exterminator ASAP we left we wanted nothing to do with that big web. If they take the web down, we will definitely be coming But if the Web is still there next time we return, we will throw a tantrum on the ground with the toddler! FRAT BOY GANG FIR LIFE!!!

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★ 5

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★ 5

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★ 1

I am very upset about why they do not answer the phone. I called them for two days straight. Nobody answers the phone so if there was something important, I needed if my child was there or something happened they’re not answering their phones. I was trying to give them the benefit of the doubt and try again today still no answering the phone. What are they doing that nobody’s answering the phones there it doesn’t make any sense to me so I had to drive all the way up there to ask a question that could’ve been answered on the phone do better people. Everything else is fine. I love going there. I love to swim. I love the workout classes, but y’all need to answer your phones. You never know what the phone call is about .

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★ 5

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★ 5

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★ 5

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★ 5

The best group classes! The new staff are amazing teachers, the classes are so good it can be hard to just pick one. They literally have classes all day, from 6 am spin to 7pm body pump. Congratulations to Dovita on her well deserved promotion!! Locker room is compact, bring a lock for extra security, the sauna is small time according, showers are excellent, staff are always visible.

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★ 5

Awesome!!!!!

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★ 5

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★ 5

So lovely to be able to swim here!

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★ 5

Great classes, pool, and sauna. Good community feel and great for families!

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★ 5

Great for families

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★ 2

Update: The YMCA responded that they are eager to learn more about my experience and asked that I call them. The phone number they gave me connected to a voicemail box that's full and cannot accept messages.

Five times I requested in writing the new member orientation to the equipment and classes. No response. The desk clerk confirmed twice that this orientation was available to members and I was using the right form.

When I got tired of being ignored, I canceled my membership on the last day of the month. They responded that they needed time to process my request and charged me for an additional month.

Once a toilet stall in the men's locker room was dirtier than a port-a-potty at the mummer's parade.

My wallet was stolen from my locker, but that was my own fault for not using a lock.

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★ 5

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★ 5

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★ 5

Friendly, nice, clean. I felt right at home

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★ 5

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★ 5

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★ 1

Pool heater is broken and has been broken for several weeks now :*(

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★ 5

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★ 4

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★ 5

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★ 5

Great Y - lots of classes to choose from. I love going to Angela’s Tues & Thursday spin classes!!! Very fun, great instructor, great workout

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★ 5

Spin with Angie! A must!

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★ 5

I don’t particularly like exercising but Angela’s spin class on Tuesdays and Thursdays is my exception! She’s very kind and upbeat to everyone regardless of experience and fitness levels. She always explains everything but lets you know to go at your own pace. She mixes in local musical artists so I feel like I’m learning about Philly music as a bonus. The other regulars in the class are very nice and it’s fun to see them regularly. I should probably check out the gym and other classes but really I keep my membership for Angela’s classes.

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★ 4

This place is decent. It has a nice pool and a weight room with up to date equipment. The customer service is as to be expected in West Philadelphia. I'm grateful they have a monitored parking lot.

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★ 1

Staff holds me at desk for mystery reason. Then is disrespectful. This place is really changing. Your not talking to white folks like this. My account is current and connected card valid. If you make a mistake you should be apologetic, not arrogant and dismissive of members .
Over a decade coming here and I have never, especially in early morning.

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★ 5

Best YMCA in philadelphia

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★ 5

First time there it's nice will go again

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★ 4

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★ 1

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★ 5

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★ 4

The West Philadelphia YMCA is a vibrant community hub that offers a wide range of activities and programs for people of all ages! From state-of-the-art fitness facilities and swimming pools to engaging youth programs and community events, there’s something for everyone. The YMCA is dedicated to promoting healthy living, fostering a sense of community, and providing a welcoming environment for all. Whether you’re looking to get fit, make new friends, or simply have fun, the West Philadelphia YMCA is the place to be!

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★ 5

Great place for the whole family

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★ 5

This is a cool YMCA to attend. The front desk helps with all you need. It has a gym, pool, basketball court, summer camp, plus more. Go get a membership and have fun!

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★ 5

Love going to the Y. They have so much to offer for the whole family. Now that they have made everything digital, it’s even better, it’s more convenient, there are way more things offered through the app. Definitely worth the membership payment

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★ 5

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★ 1

Highly annoyed. Wasted my time coming here in this heat and my children can’t swim because they don’t have enough lifeguards. They update their app/site for everything else but couldn’t send an alert out about the pool being closed due to a staff shortage. And then there’s swimmers leaving the pool area and they are not even keeping track to let others go in. Just unprofessional.

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★ 5

the ladies at the front desk are soooooooo kind. i’ve needed assistance twice since i’ve been a member and the patience and attentiveness they’ve given me (as well as i’ve seen them give other guests) each time has left me smiling and feeling welcomed into the environment.

i <3 the pool and the sauna here. pool can get a little crowded but people are always polite. im excited to try a yoga class. a great community assist in west philly.!

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★ 5

Hey everyone this is actually very convenient for I, I am local, this location is local, here is also a sauna room, and a Jacuzzi jet tub for those with arthritis and or accidents injuries and are in recovery, this is a great and beneficial convenience for all major and minor aches, sprains and pains!

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★ 5

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★ 3

It's a lil small, maybe a capacity check for the fitness center during peak hours would be nice

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★ 5

West Philly YMCA has been around as long as I can remember. Being a member has been great. All the staff are friendly & pleasurable. The facility is kept clean & well taken care of for a building that has been around for so long. It's great to see the people of all cultures come there to do all the activities the "Y" has to offer. From babies to Seniors the "Y" has something to offer for everyone.

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★ 4

The other members feel like family, opposed to the unfriendly members at other gyms.

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★ 4

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★ 1

Horrible they only have two hours a day for members smh go to the Kroc Center much better and you can swim more than 2 hours a day as a member

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★ 5

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★ 4

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★ 5

They definitely have everything able to do. I wish I was able to leave my daughter with other children but they were able to play and swim. I don't like how the kids are able to see if a parent's having a ball through the window. Maybe they should move the table or something because I will feel guilty. I will definitely do me. I can do a bunch of stuff... Such as Hot tub, water aerobics and so on and have her (my daughter) sitin on the sideline.. Other than that..no real complaints

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★ 5

郊外感覺，有大屋仔，大學，非常舒適

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★ 5

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★ 5

I go here with my client but not sure about the rules

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★ 5

Went to a health fair and ended up getting a membership app! Go figure

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★ 5

Clean and friendly

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★ 5

We used the community space the staff was very accommodating.

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★ 5

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★ 5

One of 1st choices of the YMCA in Metro Philly.

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★ 3

Cool gym and nice staff. I’ve been coming here since I was a teenager and it has definitely improved, but the men are relentless. If they aren’t approaching you, they’re burning holes through you with their eyes. At least the women get their own sauna. I prefer a slightly longer commute to haverford Y.

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★ 5

Fun , friendly and just a great place to hung out.

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★ 4

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★ 5

Really appreciate the local Y but a little disappointed in lack of structure in parent baby swim classes.

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★ 5

Can't wait to start going there

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★ 5

Need to go back to YMCA kind of miss going i used to go about 3years ago twice a week

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★ 5

Great atmosphere

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★ 5

A great neighborhood Y.

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★ 5

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★ 5

Great programs for the youth are here, such as the why achiever's program. Shout-out Ms Nelly

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★ 3

The wirl pool go out alot an they some times have disrespectful people there but they dont know no better. It looks like a black thing. But there are some nice people there. they have new hours.

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★ 5

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★ 5

This is my neighborhood YMCA. I truly appreciate the closeness to my home and the classes they have. I want to give a shout out to Dovita, who is the instructor for the afternoon Zumba classes on Monday, Wednesday and Saturday. She brings excitement to the class with her Zumba routines and her positive attitude. My only wish would be to have evening classes with someone on her same caliber.

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★ 4

Great place. Their fitness room is great and up to date

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★ 1

Worst experience ever tried to use the swimming pool or hot tube guy said there is no water in the hot tube then lied again I talk to the director and she was give me a nasty look as I was explaining what happened and gave me someone I can call and complain about this too felt like I was victimize for no reason it’s like there team do not communicate or Know what time the swimming pool or hot tub is supposed to be open I feel like I was treated unfairly the person lied to is name Jeaven

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★ 5

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★ 5

Excellent

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★ 1

My belongings was stolen dint go here !

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★ 4

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★ 5

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★ 5

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★ 5

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★ 5

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★ 1

This place is a covid super spreader it was a guy who kept getting on and off the machines constantly coughing not covering his mouth when I confronted him about it he pretended to not speak English (he was African) a few days after this incident I began to get sick I had the worst headache and then I lost my sense of smell took a test and I had covid a few months ago I was laid off from work I live alone the only place I go is the gym to release my stress so this is the only place I go this guy was really sick and this gym has no covid protocols like covid is over no covid is still around and they should urge people to stay home if they are sick or wear masks instead he was walking all around getting on and off the machines in 2 minutes intervals to purposely spread covid mask up protect your self covid is running rampant here

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★ 5

The gym is good

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★ 5

Excellent swimming pool, great swimming classes, nice life guards

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★ 5

Everyone is friendly especially the staff. Go for the pool stay for the sauna

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★ 5

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★ 5

Great place to workout and the atmosphere

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★ 5

Friendly staff

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★ 4

There is plenty of activities for the whole family (members only) such as sports, seniors fitness, weight training and swimming. Saunas to relax after a workout. There are many different classes with Trainers and scheduled classes. On street paid parking meters and also free parking in the Ymca parking lot in the back. The lot is not big but if you get there at the right time you maybe able to get a parking spot.

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★ 5

Always had a great time there

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★ 1

The staff will try to intimidate you and talk about you in your face be careful not a safe space

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★ 5

This YMCA has family friendly atmosphere courteous staff, plus top of line equipment!
In addition to a Nice Sauna and Worldpool too. Working out or just de-compressing it's all there.

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★ 5

Great place to work out and staff is very professional

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★ 5

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★ 4

Nice clean facility. Nice staff.

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★ 5

Professional, clean, open to questions, informative and a great asset to the community. Thank you...

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★ 5

Gym 🏋️‍♂️ 💪 🏋️‍♀️ 💪 I love it.

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★ 2

I am a new YMCA employee and went into this Y for the first time to set up my complimentary membership. Tim approached me at the front desk and asked what branch I work at (I am brand new to Philly and actually work at an elementary school through the Y). When I couln't answer right away, he glanced at his coworkers and snickered at me. I apologized and explained that I'm new and don't physically work in the Y. He became very condescending and when I couldn't answer his question, he rolled his eyes, shook his head, and laughed at me as he just walked away. Luckily, Herminia swooped in to set me up and was incredibly accomodating and sweet. She is an angel. As someone who's new to the area and to this organization, I expected a lot more than being made fun of and ignored. Very disappointed and upset. I would rather pay for a planet fitness membership than come here for free.

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★ 5

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★ 5

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★ 3

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★ 5

Nice front desk assistant.

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★ 5

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★ 5

Very clean and friendly workers. Great classes to work out to if you want to stay fit. Love the Sauna, hot tub, and heated pool. Staff is very friendly, and signing in is a breeze with the App.

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★ 4

Love the instructors! Dovita, Mel, and Abbie are really great.

Suggestions:
1. Have a speed check-in line for busy hours
2. Dovita’s Zumba class needs a bigger space.

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★ 5

My youngest child attend there. Workout in the morning before work and school.aRR

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★ 5

The best place to unwind and have coffee.

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★ 5

Josephine at the front desk (reception ) is so helpful assisting members. She assisted me and my kids even though her computer connection was slow. Thanks. Keep it up.

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★ 1

No guest in the pool that is weird the whole point. Of my membership was for the pool this honestly inconclusive to members and a terrible rule and also no guest after 3 pm what is this.

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★ 5

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★ 5

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★ 4

It’s the Y, only this one’s in West Philly.

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★ 5

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★ 5

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★ 5

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★ 5

I love west Philadelphia YMCA GREAT ATMOSPHERE FRIENDLY PEOPLE GREAT STAFF VERY HELPFUL. Things for my grandchildren to do all summer, this gives me a peace of mind.

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★ 5

Excellent facility. I enjoy the workout and it's a good environment especially for the young adults so they aren't out in the streets heading in the wrong direction👍🏾

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★ 1

The door leading to the women's shower area is off of the hinge. Right next to the sauna area is a portion of wall that is covered with electrical tape.

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★ 5

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★ 5

This place has evolved into something special over the years. The staff are very nice and knowledgeable. It's definitely a family environment.

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★ 5

Davita is crazy oh my I have to get BACK to her classes

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★ 4

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★ 3

This Y location is well maintained with a lovely staff but my goodness.... the weight and cardio room is so cramped and it makes working out here very stressful. The lack of an area to stretch and do floor exercises is mind boggling. It's something that everyone gym should have! I'm keeping my membership solely for the pool and sauna access at this point. If you're looking to train seriously, I'd suggest looking elsewhere.

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★ 3

didn’t start yet but went to become a member and the staff was literally complaining about doing memberships infront of my face

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★ 4

It's not the nicest YMCA facility that you'll ever visit, but it has all of the basics and is conveniently located in the middle of West Philly. The real winner for this location is that the staff and volunteers are all very friendly and helpful and the programs that are available to members are abundant and easy to utilize. The online schedule for things like the pool and the gyms can take a little getting used to, but once you're used to them they're easy to read and follow.

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★ 5

Excellent spin classes , free child watch , and lovely staff + community .

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★ 5

Great place

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★ 4

Plenty of activities for children of all ages.
Plenty of activities for adults of all ages especially the elderly. Very friendly atmosphere

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★ 5

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★ 1

Unsure about this place... I will be trying again in the next couple days. I remember last year around this time. I came in because someone told me to ask about the Ymca, taking a percentage off of Childrens Summer camp prices, for certain health insurances. I walked in and asked the guard- who was pretty much "over it" as soon as I asked that.question. I tried to ask her about information about the Summer Camps and she told me to go on their website. As if there is no reason for you to stand in this lobby/welcome desk. It was rude but maybe they dont have the same staff this year. I went to this camp when I was younger and so did my cousin. I wanted my son to have a good experience as well.

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★ 5

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★ 4

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★ 5

Great place!

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★ 5

I wish I can go there one day to exercise myself!

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★ 5

Good place to wiork out. But it has kinited space.

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★ 5

I LOVE going to the West Philly Y ... it is always a very welcoming experience -- and a great way to start my day ... best of all is boot camp with Greg. He is awesome ... and he's always trying something new (which keeps my mind AND body working hard)!

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★ 5

Great atmosphere and I enjoy working out with everyone

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★ 5

Great Place to Workout at. Clean, Respectful, Good Employees Etc. Thank You.

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★ 5

Dovita"s class felt the🔥🔥🔥

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★ 5

I have been a member of the West Philly Y for more than 20 years. I love the place. It welcomes everyone to the space. The staff is the best, kind, caring, and friendly. I especially like Greg. His T/Th bootcamp is wonderful. The workouts are fun (mostly) and challenging (always.) Things really get going when Greg busts out a dance move here and there. But what Greg really excels at is meeting people where they are -- he will provide modifications or will make things harder depending on who is doing the work-out. Finally, Greg cares about his class and those take it. That is turn makes the class a kind of mini community of people within the larger community of the Y.

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★ 5

This place has been a second home to my daughter and myself since her birth. It’s the only gym in West that offers childcare and she asks me to go so she can play with her Y-Mommy, Ms Kim! We do wish the child watch was available Saturday afternoons and sometime on Sunday. Ms Felicia at the front desk always offers a warm greeting and helps me enroll in special programs. We’ve tried basketball, tumbling, swimming, and several different flavors of dance. The instructors are always kind and patient, and she enjoys herself very much. I love the Pilates classes. Ms Elleen is a fountain of knowledge and has completely improved the foundation of my health. Yoga with Nelly is awesome. The wellness room has a lot of machines and is often crowded but the people are usually courteous and encouraging. Especially Greg! He always offers useful, helpful, easy to implement advice and the occasional inspiration! And I didn’t even mention the swimming pool, whirlpool, and sauna. Great facility. Even better people! West Philly (YMCA) is the best Philly!!!

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★ 5

Me and my daughter loves coming to West Philadelphia YMCA. Every group class is effective and always on time according to schedule. Every-time I ride past I smile thinking about how proud I am to have joined the Y family and has since been a member since 2021-2022. Greg the bootcamp instructor gives you a workout that keeps up coming back for more. Only thing I would wish is for the personal trainer classes to be more affordable for me that would seal the deal.

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★ 5

Love the ymca. Got a membership again after about 12 years. I was about 15 then. It's always super nostalgic going there. Best part is that it's full of amazing people. Everyone there is pushing to better themselves in some way, shape, or form. The staff are great too. They're friendly and welcoming, and the classes are great too.

Shout out to Ms. Arlene and Greg. Their classes are sure to help you achieve your fitness goals. Greg is going to challenge you, not only physically, but mentally as well.

Although the facility may not be as fancy as the other ymca's, you won't find better people that are passionate about helping the members of their communities

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★ 5

I take the Boot Camp class with Greg and it’s so effective, challenging and fun. I went to HS with him and he was always funny and cool stayed out of trouble and was easy going and easy to get along with. I’m happy to see that He’s doing good in adulthood. Thanks Greg! Keep it all coming, the boot camp, the advice and wisdom. It’s a blessing to myself and my Husband!

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★ 1

They were having trouble checking the members in. As a result, I was not allowed to come in although my membership was paid. The lady at the counter was so mean and inconsiderate. She would not let me in. It was a very cold early morning. She didn't care if I had travelled far to get there. I ended up calling management when I got home and after several days they straightened out their mistake. This turned me off. I did not renew my membership and no longer go there. They were not customer service friendly. I am looking for another gym.

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★ 5

Small but it's coo and they greet u.

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★ 4

This place really needs to create and enforce rules around power rack use. There's only two, and consistently there's one taken up by a person doing stretches or curls in them.

Other than that, place is phenomenal--great staff and new equipment!

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★ 1

I just called to get information on memberships using insurance, although the information was given, the person who answered the phone was rude and dismissive. Not customer service friendly at all.

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

Love this place. Very clean and friendly.

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★ 5

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★ 1

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★ 4

I've heard many wonderful things about this place from a friend of mine that used to attend there, there's something for everyone both children and adults.

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★ 5

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★ 5

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★ 4

Very family oriented and very involved in the community

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★ 5

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★ 5

A real sense of community. Good people.

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★ 5

Source: Google

★ 4

Source: Google

★ 5

Source: Google

★ 5

Happy to be a member of the west branch YMCA

Source: Google

★ 5

Source: Google

★ 5

Source: Google

★ 5

Great ace to work out

Source: Google

★ 3

This why is fun in a Jacuzzi is nice

Source: Google

★ 5

Source: Google

★ 1

Staff overall is great. Very helpful ! Although there is one that sits at the front you can’t tell if it’s a female or male. He/she is very nasty and unprofessional. She argues back and not very pleasant at all. Even down to answering questions everything seems like a problem to He/she….

Source: Google

★ 5

Was relaxing enjoyed my visit .

Source: Google