★ 2

I enrolled 2 years ago and attended one class and decided to discontinue due time constraints. I believe I spoke over the phone to front desk at that time regarding my plan to unenroll but never went inperson. I had a card on file that I rarely use, I realized that I have been getting automatic charges for the past 22 months of 79$ a month without attending a single class. I didn’t received an invoice/bill by email or mail. Never received a phone call about my ongoing enrollment without single attendance. It is mainly my fault that I didn’t go in person to cancel or realize these charges earlier, but also I’d expect certain level of inquiry/transparency/email communication that would have saved me a lot of money. I’m posting this as a cautionary tale for people not to make this mistake.

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★ 5

Joined last month and have loved the sessions! Energetic and great workout. I love that I can just show up and get a full workout, am pushed hard and get a lot of feedback for encouragement.

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★ 4

Great fitness center!

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★ 5

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★ 5

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★ 1

I joined Orange Theory back in January with high hopes after hearing about their personalized approach and apparent member-centric focus. Initially, I was greeted with warmth and promises of flexibility – no contracts, cancel anytime, they said at the Front Desk'. However, as my experience unfolded, it became glaringly evident that Orange Theory is just like any other corporate gym, more concerned with profits than member satisfaction.

When I recently attempted to cancel my membership due to unavoidable circumstances involving travel abroad, I was met with a cold, bureaucratic response. Despite being assured of easy cancellation, I was suddenly informed of a supposed "corporate law" mandating an additional month's payment before termination. This revelation contradicted everything I had been told during my sign-up process.

The lack of empathy and understanding from the staff was disheartening. Instead of genuine assistance, all I received was sugar-coated apologies and a robotic recitation of company policy. It's clear that the initial friendliness was just a façade to lure in unsuspecting customers.

Orange Theory's refusal to accommodate my situation highlights their prioritization of profit over member satisfaction. It's disappointing to see a company abandon its supposed values for the sake of a few extra dollars. I cannot recommend Orange Theory to anyone seeking a gym that truly cares about its members. Save yourself the frustration and find a fitness center that values your loyalty and respects your individual circumstances.

And I'm not alone in this sentiment. Another reviewer echoed my experience in the past as well, stating that Orange Theory advertises itself as different from other gyms but resorts to the same old tactics when it comes to cancellations. It's a shame that a company that claims to be unique falls into the same patterns of corporate greed and indifference.

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★ 5

It was a great experience! Thank you!

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★ 4

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★ 5

Always a great workout! All the coaches are Pros!

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★ 5

Get back in shape and be serious about it.

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★ 5

Good people.

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

Love the workouts, they are different everyday. I’m 64 and can’t believe the progress I have made. I have lost weight and improved by cardio vascular system. The coaches do a great job as well. I would recommend Orangetheory highly.

Source: Google

★ 5

The best gym ever!!! I first joined back in 2016 in Brooklyn, NY!! I’ve been to the gym in Rochester, NY, all throughout MD, Dover, DE, and all throughout, SC!! The staff and members are super friendly and encouraging!! They help you to reach you fitness goals. When life happens, they have a no hassle pause or cancellation of the membership. They are all about member retention.

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★ 5

I have been a member at OTF Forest Acres since July 2017. I am pushed to my limit with every class…and I typically go to 4 or 5 classes a week. The staff, coaches, music ….. awesome! I have always gotten burned out with doing the same workout after a year or so but never with OTF. Highly recommend to anyone looking for a challenging workout and great coaches!

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★ 5

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★ 4

Workouts are great and never the same. Classes go by so fast!

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★ 5

Great staff. Coaches are awesome and motivating. I feel stronger after each workout!

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★ 5

This is easily the best gym/fitness center I’ve used. Coaches are friendly & helpful while still driving you to perform at higher levels. Cost is significant, but worth it to me.

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★ 5

This place is my happy place. The music, the coaches, the staff and the environment is energetic! I either get my day started or end it here. Cannot go wrong either way. I like that the coaches and staff remembers your name or atleast try to😊

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★ 5

Great class and workout. Staff was super helpful.

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★ 2

The workouts were great and effective but it felt like the business model was to nickel and dime members. Miss a class…10 dollars, special “DJ” class…10 dollars, need to take a month off due to work or family constraints…15$. This was on top of a high subscription fee. It’s in the contract when you sign up, but there are other gyms in the area that offer a similar style without a fee at every turn. The other side of that is a large part of marketing for the business is member social media interaction and the business has the coaches ask you to be in promotional social media posts after you’ve just spent the last hour sweating. They look to optimize fitness, but are truly looking to optimize profits and sacrificing member experience in the process.

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★ 5

Removes all the decision making process of what exercises should I do today saving me time. Is always a challenging workout.

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★ 5

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★ 5

Emily is gem. All of the coaches are fantastic but I have to say, Elisse is exceptionally fantastic. If you’re a new comer, I would recommend her class for an intro. She is high energy and very encouraging. Trevor is excellent too; he always has a great playlist if you’re looking for a pump up. If you take the time to engage with other people, I’ve found most all members are quite friendly.

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★ 5

Love coming here to workout! The staff are amazing and go out of their way to help people reach their fitness goals.

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★ 5

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★ 5

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★ 5

I love this studio! The OT workout gets results!

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★ 5

Before I started coming here, I hadn't worked out in about 4 years. I was so intimidated. My bf and I did a trial class with Aaron and it was amazing. It wasn't scary at all, everyone is super nice and encouraging. With the plan we signed up for, we can sign up for as many classes as we want and with their app it's super easy. I love being able to track my progress as well.

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★ 5

Solid exercise science- truly get the most for my time and money in just 53 minutes; combo of muscle confusion, HIIT, and solid weight room form. The atmosphere is fun, great music, and the coaches truly care to create a team / community environment.
I’m stronger now at 48 than I was in my late teens/ early 20’s when I taught at The Firm!

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★ 5

I love all the girls & guys (Emily & her crew) that greet us each day! They always have a big smile and a warm hello!
The coaches (Aaron, Ellisse, and Gerard) are very encouraging, helpful, and protective of us all! They are quick to correct our form on the weight floor so we don’t get injured! I appreciate that! Love them all!

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★ 5

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★ 5

I love OTF I just wish they'd open the downtown location 😂🤣

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

I loved this facility along with the staff and coach, I will most definitely visit this studio again.

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★ 5

Awesome welcome from the beginning and awesome workout to the end.

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★ 5

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★ 5

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★ 5

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★ 4

I am a personal trainer myself and have always done resistance training alone, never group classes. Orange theory is a really fun way for me to get a very high intensity workout. I would never usually be able to push myself as hard as I do in orange theory when trying to do HIIT workouts by myself at the gym. It is very expensive however, but I make it work since I want to prioritize my health. As a trainer the best part for me probably is all of the data you get after the workouts, more than just splat points. I like it aspect a lot because it helps me track my improve and athleticism!

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★ 5

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★ 5

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★ 5

The OTF staff are super friendly and supportive, and the coaches are amazing. The music and the rotation through the different equipment makes it a well-rounded workout that you hardly notice you are doing because of the great music. The best thing about OTF is that NO ONE judges you. Instead, they motivate you to keep pushing.

I highly recommend to anyone and everyone.

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★ 5

Best work put I've ever had!

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★ 5

I currently attend a different studio and came here for a visit, this studio was awesome! Coach Krissy was extremely motivating and I loved her class. Will definitely come back!

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★ 5

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★ 5

Just the push I need to get my day going!

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★ 5

Great coaches! Clean gym equipment and nice music! The vibe is like no other! 😀

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★ 5

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★ 5

WOW! Even at my first class, the staff were so helpful and encouraging explaining the Orangetheory process!! They said, " Today was a challenging workout but you stuck with it!!" I'm excited to continue and see my transformation!! Thank You all!!

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★ 5

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★ 5

I love this Orangetheory location. All of the coaches are very personal, and they always push you to do your best! I always feel like I get a great workout!

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★ 5

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★ 5

This place is amazing!!! Really friendly staff that help you push your limits and pump you up. The challenges really help you form a close community with your fellow challengers. Highly recommend to someone who wants to workout but has no idea where to start. The class booking system is very easy and quick. 10/10 would die from a workout here again.

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★ 5

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★ 5

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★ 5

First class was Awesome! Chrisy walked me through everything...making me feel right at home.

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★ 5

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★ 5

The greatest workout ever!!!!

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★ 5

Best workout around!

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★ 5

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★ 5

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★ 5

Great trainers, great music, great facility. The front staff is so nice and helpful. Was really impressed with OTF Forest Acres.

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★ 5

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★ 5

You definitely get a workout in and you feel great afterwards

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★ 5

I have gone to OTF Forest Acres over a year now, and I can honestly say I have never loved working out more than I do now! All of the coaches and staff are absolutely amazing and make you feel welcomed. If you are in need of a new gym regime or are trying to switch up your workout routine, I 100% recommend coming and trying out OTF forest acres! First class is free too! You won't regret it!

Source: Google

★ 5

Orange Theory Forest Acres (OTF)has met all my expectations. The trainers; Krissy and Ally are very knowledgeable, helpful and professional. Leah, the Manager, is always professional and accommodating all needs. Classes start on time, which I like. OTF has been very careful and mindful during this trying time by requiring masks, temperature checks, cleaning of all equipment and social distancing. Overall, my experience has been one of excellent customer service with a caring attitude and individualized attention to each client.

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

Look forward to going to class every time!

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

Great place to workout. All of the staff is friendly and helpful. Every workout has been a challenge and different.

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★ 5

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★ 5

Best workout I have had in a long time.

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★ 1

I want to start off by saying that I honestly love the staff. I really do. they are so incredibly kind, make you feel welcome and comfortable and keep you motivated! Unfortunately I no longer recommended them as a company. I went to cancel my membership and was told that the manager that usually handles cancelations was put of town. I was informed that due to this,y membership might not be canceled when I signed the paperwork and I would still be charged for membership even though j was canceling the day before my pay cycle. that's obviously rediculous. they also told me I would be charged an additional month after canceling... which was never mentioned. actually, when I went in for my free class they told everyone there were no cancelation penalties like other gyms. so awesome! let's not forget to mention that they force you to buy a $100 or $120 heart rate monitor in order to keep your memebership, even though they have plenty there that they can allow their already high paying customers to use when they come in. oh! and now I'm stuck with this $100 armband that I can't return and can't sell because it's specifically for their company AND I can't even use it because you HAVE to pay for a memebership in order to use it with the app. absolutely rediculous. side note, once I complained about my membership not being canceled the day I signed legal paperwork to cancel it, magically another manager was able to do it. how funny is that?

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★ 5

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★ 5

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★ 5

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★ 5

Visiting in town for a few weeks and wanted to come get some gym time in at the local Orangetheory. Everyone from the front desk staff to the coaches were super helpful. I had Greta and Joey as my coaches while I was here and they were awesome and very motivational. Highly recommend to come in and give it a try you might just like it.

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★ 5

The intensity of the workout was great. My first visit I loved the energy and motivation from the coach!

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★ 5

I was in Columbia to visit family and stopped in to check it out. I had heard my aunt rave about it. I am an avid CrossFitter (5 times a week) but was looking for something different to challenge me and boy did it! I LOVED IT!! The trainers were super welcoming and very thorough in explaining how it all worked. It was just what I was looking for. Intense cardio and some strength conditioning. The cardio can be what you make it. If you want to power walk or run, it is your option. If you have an injury then there are modified movements you can do to meet your fitness level. Instead of looking up a local CrossFit gym, I went back again 2 days later! I will definitely be going to the Orange Theory back in my home town!

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★ 5

Great staff.

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★ 5

Visited this location while in town for a couple weeks and immediately felt like part of the team! Love that I can attend OTF no matter where my travels take me! Thanks for making me feel welcome!

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★ 5

Best work out. Period.

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★ 4

Being an older adult woman with my no health concerns was a concern.issues was a concern and once I got there and explained everything prior to arrival it all worked out. The trainer I had was very concerned and very encouraging also teaching and demonstrating patiently. Being concerned about the price was a concern of mine also, and I think were offered a small discount which has helped me at least get started. I managed to accomplish a lot on my first day and I am sure I will accomplish more as I go a little bit farther. This is a great challenge that I am looking forward to it I think the staff will help me to accomplished my goal goals here.

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★ 5

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★ 5

Fast paced, high energy, super fun, effective and most importantly, for all levels! The coaches are extremely knowledgeable and engaged in your workout and make sure you have a killer experience every time! Absolutely LOVE this workout!!

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★ 5

Excellent experience from the time you walk in the door to the time you leave! Very effective workout!

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★ 5

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★ 5

It's fun, organized, and everyone is so friendly! It's also working out the whole body and has so much science behind it showing you exactly what your results are after the workout. The equipment is awesome too!

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★ 5

I love that every day is different, and all I have to do is show up and follow instructions! The coaches push me to go harder and faster than I would ever do on my own. I am stronger and faster than I have been since high school, and I owe that to OTF!

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★ 5

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★ 5

Variety and challenge and flexible schedules!!!

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★ 5

I've really enjoyed my first two classes (even though they totally kicked my butt). Ben and Joey are super motivating and amazing instructors! Kat checked me in and got me signed up. She was so nice and welcoming (which was especially comforting considering I was pretty intimidated) - she's awesome! Excited to continue classes with a great team!

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★ 5

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★ 5

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★ 5

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★ 5

I had an amazing workout at Orangetheory Fitness while visiting Columbia, SC. Coach Ben and Mathew along with the staff made me feel right at home and I didn't miss a beat with my training as it was consistent with Orangetheory Fitness in Miami, FL at Country Walk. It was great to be able to attend Orangetheory Fitness elsewhere and keep up with the same program when away from home. My pitch is "Orangetheory works for me and it may work for you just give it a try". Thanks again, see you again soon for sure. Manny (Miami)

Source: Google

★ 5

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★ 5

Try it! It’s life changing. Everyone is so nice and the classes are fun! People are just there to workout not to strut around. It’s expensive but completely worth it. In three months I’ve lost 15 pounds and dropped 2 pants sizes.

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★ 5

Awesome workout!

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★ 5

I love OTF! I love that it holds me accountable for showing up and pushing myself beyond my comfort zone. I feel stronger and faster in just 6mo time. Having to cancel within 8hrs can be tough at times, but it keeps me going to my workouts even when I would rather go home and be a slug on the couch.

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★ 5

I’ll always give positive feedback for Orangetheory because each visit is always a positive experience! From the staff to the workouts, I’m hooked! Thanks for creating a welcoming atmosphere and pushing me to be the best I can physically be!

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★ 5

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★ 5

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★ 5

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★ 5

Keeps you motivated!

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★ 5

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★ 5

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★ 5

Love the OT family! Staff is amazing. Always happy and eager to help. Staff and coaches are extremely motivating. I enjoy telling people about my awesome workout routine with OT fitness.

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

I love the coaches, the class format, and the frequency of classes at OTF. It is also great because you can do the workout at your own fitness level. And the best part for me is that I don’t have to think when I’m there. I just do the workout the coaches tell me to do and it is always a great workout.

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★ 5

It's never the same work; I really like how intense the workouts are, but not so intense where I lose focus on movitation

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★ 5

Energetic studio, but a small enough place where the experience is personal! The best coaches and the best motivation

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★ 5

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★ 4

Great intensity workout with solid coaching, instant heart rate feedback and some good fun

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★ 5

Listen, this is the stuff right here. My hubs and I have been doing the 8 times a month packages for almost 4mo and we love it. It's hard for sure and you really push your limits. I haven't lost weight, but I feel way stronger and faster. I highly recommend giving it a try!

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★ 5

"Good place to eat " always!!

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★ 5

About to go in my work out on

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★ 5

It's a live place. The workouts are the best I have ever got. The coach are very enthusiastic and group you workout with is a very active bunch too!! The memberships cost 149 for unlimited classes. On the expensive side but very effective. Your heart rate is monitored live on a big screen! They have shower and lockbox free for your the duration of your class.

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★ 5

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★ 5

I was hesitant to join Orangetheory because I was suspicious about such a well-branded, seemingly cookie cutter, and corporate-feeling group workout. I am usually just a runner, but I wanted something more as I get ready for my wedding... but I am definitely hooked! OFT staff make this place so much more than a corporate atmosphere, but they are beyond professional. Further, all staff seem so on top of it all, and the machines are always in great condition. I don't have to worry about things being stressful in the morning with machines not working, bathrooms being dirty, instructors being late, or instructors not being ready to motivate an almost always full class! This is such a positive change from my previous membership with Jamie Scott Fitness where I had to worry every morning if my instructor would actually show up, if the bike I was on would work, or if my instructor would be grumpy or tired (which seriously affected my motivation early in the morning too!). I really appreciate the little things that OTF-Forest Acres delivers as well as the really really big things like the most positive attitude and desire to push each person harder. Even though it is group exercise, the coaches know each client's individual abilities and limits, and all other staff know your name and make you feel so welcomed every day!

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★ 4

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★ 5

Love this location so much! Staff is friendly and the coaches really get to know you & any limitations you may have. They celebrate milestones with you. I love the mix of cardio & strength training. Definitely an amazing place to be!

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★ 5

Best workout ever

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★ 4

I loved the workout. Little over filled with people. Could use more than one coach per session.

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★ 2

Awesome

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★ 5

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