★ 1

Aggressive and unprofessional manager. Terrible customer service

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★ 1

I would go to a different gym, I haven’t been to the gym since January 2025 because of moving and called 3 times to try and cancel my membership since I moved and there wasn’t an anytime fitness near me which the kind staff member went over with me. Called 3 times left voicemails with my contact information and didn’t hear anything back. Even went on the website and emailed a cancellation back in July and heard nothing back. Called my bank and told them to stop the transactions to where I got a bill… of course. Finally got a hold of a staff member to where he could only trace it back 2 weeks and then I was still going to be charged another month and the equipment maintenance fee. I’d just recommend you go somewhere else and save your money because they won’t help with cancelling a membership.

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★ 5

Nice place but the music is way too loud and has acid rock playing

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★ 4

I liked it. I am from St. Louis, MO, and belong to an anytime fitness there. I came in today with my uncle. I had a nice workout and will show your site to the manager of my gym. You guys have some machines they dont have. They have a smaller facility, though.

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★ 5

Great place to workout

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★ 4

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★ 1

Machines are constantly broken and staff is never there. Unresponsive to any communication, would not recommend. There are better gyms around.

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★ 1

Save your money and go to any other gym. The Franklin Anytime Fitness does not provide good value for money and has very poor service. It has no real change facilities, two single bathrooms that double as shower rooms, and generally old equipment. Their service is nonexistent. I tried reaching by phone, dropped in during posted office hours to find the no AF people there, and left voicemails and website messages but have been completely ghosted.

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★ 1

I have been patient and waiting and hoping for change at this location. I have been to MULTIPLE locations and I have never seen such a dirty location. I cringe every time I have shower. The reason I shower is because I have to work at 6am . There is no reason the shower should look the way it does. The stair master I know is extremely old because once again I've been to other locations on the weekends and they have newer equipment. This location is a dissapointment to say the least. I have voiced my opinions before and I saw no change . I will be reaching out to corporate.

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★ 5

Wonderful friendly location, great equipment in a really awesome general manager!

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★ 5

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★ 2

Joined this place few months back. Have not been using too much. Place had limited equipment, and when I come occasionally I find the equipment dirty and not well maintained- some are shaky and creaky and makes me feel unsafe while using the ellipticals. Some TVs won't work or have few channels. Reported an issue a month back twice but nothing's been done . They charge extra fees twice a year for maintenance I believe. I am stuck with the yearly contract, or else would move out to better place where I could get more value for money. Membership fees not low either.

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★ 1

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★ 4

I travel for work and love it when I can find a gym nearby. Very well lit ,a really nice variety of equipment.

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★ 2

Nice looking place, No workers in house all weekend if you want a membership you’re SOL. Also they only do yearly plans. Monthly plans start at $108 a month. Also, establishment is without saunas, tanning beds or nautilus equipment 👎🏻

Source: Google

★ 5

Nice little Jim. I’ve had AnyTime Fitness membership for about five years. The thing I enjoy most about AnyTime Fitness is the accessibility nationwide. I travel a lot and very rarely have I not been able to find AnyTime Fitness. The gyms are always clean. This one is especially organized. All the weights you need to get a good workout. Nice space for cardio if that’s your thing.

Source: Google

★ 1

I responded to a free 6 week fitness challenge at the Anytime Fitness on Mallory in Franklin. I arrived 10 minutes early and waited 15 more minutes for someone to reach out to me, after responding "HERE" as requested via text. Nobody came to greet me. What a waist of my time, I was actually excited to be there. Don't fall for their scams.

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★ 5

Clean facility, equipment is in good shape. It’s a nice gym to use when I come to town on my business trips.

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★ 2

The bathrooms seem to be wiped down once a week, maybe, which is unacceptable. Businesses should be wiping down their bathrooms daily.

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★ 1

From these varied reviews, I can safely conclude that the gym is quite okay unless you want to cancel your contract. These complaints have been going on about such practices by gym owners, but it is so lucrative that gym management refuses to sit up and take notice. This gym is closer to my home than the current gym I visit. I would have liked to shift membership here but bulk at the thought that I could be held captive indefinitely when my interests change. That's scary and I wonder how many others draw this conclusion and change their minds about joining this gym.

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★ 5

I am visiting from out of town. I went in today! And I was super impressed. Very good gym: The gym was clean and had great equipment. The staff was friendly and personable, and the environment was very positive. I will be visiting this gym every time im in the Nashville area.

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★ 1

Doesn't offer the same amenities that pretty much every other anytime fitness offers.

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★ 4

If you the are looking for strength isn't right gym for you brother

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★ 4

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★ 1

Think twice about signing up because I did and when I moved and tried to cancel my account as far as I know, everything was canceled. But someone did not push ENTER and therefore my account was still active. Had to pay several monthly fees in order to cancel my membership. I still had to go down there to cancel my account.

Source: Google

★ 1

I started to have heart palpitations after working out here and immediately went to the ER here in Williamson County. This gave me a pretty big scare and I decided I wanted to get off the weights permanently . I called and they told me to bring the ER paperwork down there and we can discuss my contract . I brought the the ER paperwork down to the gym and it wasn't enough for them to cancel my contract they basically want more paperwork like a full cardiac work up from a doctor like a emergency room visit wasn’t enough. If you live here in franklin TN or in the Williamson county area I would highly recommend to stay away from this place there are many other options to choose from here in franklin .

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★ 5

Professional Trainer is awesome! Super clean facility!

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★ 5

Used this anytime fitness while in Franklin for a business conference and I am quite satisfied! Thank you to the staff for being so inviting!

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★ 5

I travel a lot and have visited a number of AF facilities and this one the cleanest I have been in. Marie is a ROCK STAR!!

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★ 1

I have tried calling since 10/4/22 until now 11/12/2022 to be sure I could cancel my membership before it renews on 11/21/2022. I have called probably 30 times at this point, have left a dozen voicemails with no call back. I contacted corporate they can’t help me since their gyms are privately owned. This is absolutely unacceptable.

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★ 4

Good web page

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★ 2

This isn’t the location (maybe this gym chain at all) to go if you travel for work and looking to pick up a new membership that offers 24/7 access with ample locations. While working near this location, I signed up for a 7day pass to potentially get a membership since there are so many locations, it says to schedule an appointment for the first day of the pass, this location does not answer, does not respond to emails. When trying to pop by during their “staffed hours”, this is the third time they have been unstaffed with the guest entrance locked. A gentlemen on his way in the gym (a member with a fob) said to me “I don’t know why this place is never staffed” so that that confirmed that I just don’t really have a chance getting into this place to workout while I’m here. Ruined my midday workout three times now giving it a chance. Just senseless. People should be able to inquire during the posted staffed hours whether by phone, email or in person. If you want to skimp on paying for staffing the place, then take the staffed hours sign off the door.

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★ 3

The work out area is bright and clean. The equipment is in good shape. I talked to the manager the other day and he seemed very nice.
The problem I have is that the showers need cleaning. The shower curtains are moldy. The rest of the bathroom seemed clean. They need to clean the showers and replace the curtains.

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★ 4

Typical AF, with what looks like an attempt to add a little variety. Good dimensions and use of space. Quiet, not the easiest to get in and out back onto Mallory Ln. Showers could use soap dispenser and cleaning.

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★ 5

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★ 5

The club on Mallory is always clean- up to date- and any issues the staff handles immediately......(i.e.- key issues out of town, etc) I wish most places operated like my Anytime Fitness.!!!!

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★ 5

Very great place to work out. Always clean and the staff are very friendly !

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★ 5

Great place, friendly staff, nice equipment and always clean!!!

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★ 5

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★ 1

Teda is the most unprofessional manager I have ever met, they do everything in their power to keep you signed up as a member, even if they need to forge your signature. I pray this place closes down after how many times they have illegally scammed customers in to contracts

Source: Google

★ 2

In from outta town trying to get a workout in ,was told due to Covid it’s not allowed. Yet 3mo ago I was invited in no problem. Thanks I’ll take my business elsewhere from now on

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★ 5

Franklin gym is top of the line. Clean, great equipment and caring staff. Not too busy early and those that are there just work out.

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★ 1

Place must be going out of business or losing a ton of money. Owner is very rude and threatening towards customers. Would go the extra mile to make life difficult. Also, i got a feeling that middle easterns are not welcome at this establishment.
Edit: Hilarious response considering i already am a member and have a fob. No one asked or needs your fake charity. You couldve very easily fixed the glitch on your end of the system while I workout. Very poor customer service, and to personally come after me because you had a bad experience with someone 3 months ago is absurd. I truly hope your actions were not racially motivated for your own benefit.
Edit: the response is subpar. Thanks for proving my point. Funny you would say that since my membership is active and works at every other anytime fitness..

Source: Google

★ 5

While the gym itself is fine. The equipment is well maintained such as they have. The biggest problem I have with this place is you are destined to pay the entire 2 year contract no matter what. I got a cancer diagnosis after 6 months. Anytime told me I could suspend my membership up to 30 days if my doctor filled out a full page form. Cancer treatment is far more than 30 days. On top of that that 30 days there were willing to suspend my membership was going to be tacked onto the end of my 2 year contract. This year when Covid hit, I asked to be released from the contract because I take chemo drugs and I am immune-compromised. Same answer - they will suspend for up to 30 days but it will be added to the end of the contract. I think Anytime is heartless and all about the contract.

UPDATE
Apparently there was a miscommunication that caused this whole misunderstanding. The franchise owner has contacted me and canceled my membership immediately. The owner is a very good person and apologized for the misunderstanding and even prayed for me. Not many people would be this responsive- hence, the 5 stars. Thank you, Anytime Fitness Franklin.

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★ 5

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★ 5

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★ 5

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★ 5

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★ 1

Tiny shed

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★ 1

This place is very unethical. They make you jump through hurdles to cancel a gym membership for my wife. They make it impossible to reach them as well they wont even get on the phone with you. Avoid at all costs and make sure when choosing a gym you take a look at their cancellation policy. Consider you have been warned

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★ 5

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★ 1

Unethical! I transferred into this location from IL on a 6 month contract, when that contract expired I requested to begin a new 6 month contract. When it came time to cancel I find out they signed me up for a 12 month contract...this is not what we discussed nor would I have agreed to this because I was only in the area for 6 months. I work out everyday and have used several gyms, I will not be using Anytime Fitness again because I choose not to engage with unethical businesses.

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★ 1

Overpriced for what you get. If you join, make sure you read the contract. They lock you in and charge random fees. If you are not carful, your contract will auto-renew without you knowing. Not impressed.

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★ 1

How is this even considered a gym? It is a bunch of equipment thrown in an old office building. The smallest “gym” I have ever seen. There’s one bench press, one squat rack, one stair master, and one smith machine. Not to mention it’s hard to move around in there for its size. There’s TWO showers in the building. There is no locker room, just cubbies to put your belongings in. Then they want to charge $27 bi-weekly or ($54) a month for a membership in a gym that’s the size of a closet? They break the charges up bi-weekly to hide the total amount that you're having to pay so it doesn't look as expensive. Save your money go elsewhere. Franklin Athletic club is cheaper and 5x the size with MUCH more equipment, Planet Fitness is cheaper and 3x the size with better services/equipment, Workout Anytime is roughly the same size and cheaper/same equipment, the YMCAs are better. Total scam don’t waste your money.

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★ 4

Just looking

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★ 5

I really enjoy coming to anytime fitness twice A week I’ve really noticed a huge difference in the way my body moving now it is really has improved mobile And I’m also pain-free if I miss a workout it’s harder for me to move my body my personal trainer at Eric does a really Great job helping me out I have noticed a huge difference since I’ve started working with him weekly and he’s really really nice I really enjoyed working out with him .😊😊😊😊😊

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★ 5

👌🏻

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★ 5

Love this gym! Never too busy to where you can’t use what you need. People are always very friendly.

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★ 1

Owners are rude and don't even follow their contracts. After having all the issues from this gym and its staff i stated that i was no longer living 15 miles within an anytime fitness and wanted to cancel or end the contract. after stating the above info i was ignored and never got a reply. these owners may be good people but they are far from the christian believers they claim to be. lying, stealing my money, and refusing to follow the contract we both agreed upon. they been stealing my money for almost a year and i'm sick of them. now i go to the anytime in spring hill just so the $50 a month is not a complete waste. Worst service from any establishment i've ever been too. seriously just go to the planet fitness and save your money. they have a $10 membership that offers way more.

Source: Google

★ 5

best gym ever! i've been a member now for almost 2 years and have done personal training the whole time as well. the location is perfect and i love that it's 24/7. no excuse to not get your workouts in with that schedule! they are constantly updating their equipment and have everything you could possibly need. i look forward to being a client for many years to come. thanks AF!

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★ 5

LOVE, LOVE, LOVE

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★ 5

Been a member of this location for years and love every minute of it.

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★ 3

Its okay

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★ 5

Wonderful Anytime Fitness with a friendly and helpful staff. Eric and Teda are always here helping members and cleaning! The gym is spotless and every equipment is up to date! Wonderful wonderful people! I am sad to be moving in a month but this is by far one of the best Anytimes I've been to!

Source: Google

★ 4

Great facility and awesome that you can go anytime of the day or night

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★ 4

Great club! Up to date equipment and a lot of space for an Anytime Fitness. Also had a TRX set up which is a big deal to me.

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★ 5

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★ 5

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★ 3

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★ 5

24/7 workout

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★ 5

Great gym that's the perfect combination of equipment and size. Don't feel like the hassle of the big box gyms, but want more than a micro-gym offers? Anytime is your answer! Great combination of free weights, machines, kettle bells and top flight cardio equipment; there's something for all your goals.

Source: Google

★ 5

I am a professional pilot and thus I travel all over the country and abroad. Anytime Fitness works great for me in my travels but by far the best Anytime that I attend is the one in Franklin, Tn on Mallory Lane. The staff is always friendly and helpful and the facility is kept spotless. The owners, Teda and Dean, go out of their way to make you feel at home and like family. I just moved from Franklin to Minnesota and I will miss Anytime in Franklin very much.
Sincerely,
Monty

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★ 5

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★ 5

Great facility and friendly staff!

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★ 5

Friendly staff, very clean.

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★ 5

What a great experience my husband and I are having at Anytime Fitness. Teda, the owner, is very friendly and encouraging. My trainer, Laura is amazing. She is patient, but still pushes me to do better every session. The place is clean and bright and not too crowded. It's very nice not to have to wait for machines.

Source: Google

★ 5

Great Fitness environment..Friendly ,professional staff. Extremely concerned about cleanliness.
Fun and Happy place..
My Fitness trainer Laura has coached me through a 40 pound weight loss and waist size reduction from 44 " to 36 " but more importantly dramatically improved my fitness level .
First time in my life I've purchased "Fitted" dress shirts !!!
Thanks Anytime Fitness
David

Source: Google

★ 5

I have been a member of fitness clubs for about 37 years. I have been a member at Anytime Fitness on Mallory Lane for several years now and I have to say that I have enjoyed this club more than most of the other clubs I've been a part of. If you need a club for general fitness, this is most definitely the place!

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★ 5

This location has 2 squat racks. Those who have done their fitness home work know how important this is.

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★ 5

Love working out here!

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★ 5

Great Club, LOVE Laura Phillips personal trainer. She has transformed me. Highly recommend her!

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★ 5

Great facility. Clean, uptodate and friendly atmosphere.

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★ 5

great place to spend an hour or so. Staff is very friendly

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★ 1

This gym will cost you over $500 a year to be a member. The equipment is super limited, and they'll charge you an extra $25-30 twice a year on top of your monthly rate of $35-45 (two year or one year contract). That extra charge twice a year is to "bring in new equipment". They want to sell you additional products and services on top of that. I always feel like I'm getting a hard-sell by this place when all I want to do is get a good workout in. I switched over to Planet Fitness right up the street where it's considerably less expensive, they have more equipment, more (helpful) staff, bigger locker rooms, more floor space, and included amenities. Anytime Fitness was a hassle that costs way too much money for the minimal service they provide. Lesson learned!

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★ 5

I used this gym for two days when I was visiting the arra and it was a lot nicer than I expected. Recently remodeled. It has a studio room perfect for those who like to do HIT workouts on their own. There's plenty of equipment like medicine balls, trx, foam rollers, bosu balls, and free weights. Then weight area is nice too, but I didn't use that as much. They also have a nice shower bathroom combo. Definitely enjoyed it. Staff is friendly too.

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★ 5

Clean bright sunny nice machines and free weights

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★ 5

Love this place. :)

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★ 5

Clean. Good squat rack

Source: Google