★ 5

Absolutely amazing facility!!! The staff is always so welcoming and willing to assist whenever the situation arises. They are all so helpful and friendly, I've never had a bad experience at this location. The new manager, Erin, has done an amazing job maintaining the gym and so grateful she takes pride in her job- it shows! I highly recommend Anytime Fitness in Gray, TN!!

Source: Google

★ 5

I’m in the gym almost every day, and I regularly see Daisy doing equipment checks and making sure everything is in proper working order. I’ve also watched both Daisy and Erin clean throughout the day, organize the space, and stay on top of anything that needs attention. The facility is consistently clean, safe, and well-maintained.

I’ve also seen Erin interact with members in a very professional and respectful way. She communicates clearly, stays calm, and handles situations with patience, even when things get stressful. It’s obvious she cares about keeping the environment welcoming and positive for everyone.

Overall, this location is well-run, the staff works hard, and it really shows. It’s a great gym with a great team.

Source: Google

★ 1

I am writing to formally express my concerns regarding recent changes at the Anytime Fitness location I have attended for over three years. Until recently, this gym consistently maintained high standards of cleanliness, equipment care, and a welcoming, family-oriented atmosphere. Past managers ensured the facility was well-kept, safe, and free from divisive topics or promotional themes—something I greatly valued.

However, under the new management of Erin Carter, I have noticed a significant decline in the condition and overall experience of the gym. Several issues prompted this complaint:
1. Cleanliness and Equipment Maintenance
The gym has not been maintained to the same standard as before. For example, some benches have been repaired using duct tape, which results in adhesive getting onto members’ clothing. This not only affects workout quality but also reflects poor equipment upkeep.
2. General Gym Environment
The previous atmosphere felt neutral, professional, and focused on fitness. Recently, however, political and social messaging has been introduced into the gym environment. While I respect all individuals, I believe that gyms should remain neutral, especially in a family-oriented setting. Introducing political or social advocacy in the workout space affects the comfort level of members who prefer a focus on fitness rather than social or political messaging.

Because of these changes, I made the difficult decision to cancel my membership, have the manager refund my money back and switch to another gym. With other well-maintained facilities available in the area, it became clear that my experience and comfort as a long-time member were no longer being prioritized.

I hope this feedback is taken seriously, as Anytime Fitness has the potential to continue being a welcoming, high-quality facility if appropriate attention is given to cleanliness, equipment upkeep, and maintaining a neutral environment that all members can enjoy.

Source: Google

★ 5

Really good place to workout if you don’t like a bunch of people in the parking lot. Gyms always clean, equipment is new and people always friendly. They even have free coffee at the door. COMEEEE ON! It makes the difference to have someone greeting you/going the extra mile like the management does here.

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★ 1

Many better gyms in the area for the same price or less — and without locking you into a contract. Machines go unfixed for months, and some are “repaired” with duct tape that leaves sticky residue on your clothes. Cleanliness and maintenance clearly aren’t priorities here.

To make matters worse, management abruptly deactivated my key fob without warning because of an issue they had with another member, even though I had no involvement. Completely unprofessional and unnecessary.

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★ 1

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★ 1

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★ 5

10/10 atmosphere and sense of community, very well managed while prioritizing every member, very well maintained, no overcrowding, zero added fees, and highly reputable personal training department. Best gym in Johnson City!

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★ 5

Erin at the Gray location was phenomenal for helping me get signed up at the gym. I was so very nervous but she made the process so easy and she is such a kind person! Everyone that works at this location is amazing. It has changed my entire life. Highly recommend this gym! Six months ago I couldn’t walk up a single flight of stairs and now I go to the gym daily!

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★ 2

This has to be the moldiest anytime fitness i have ever gone to

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★ 5

Been to anytimes all over the country and this one is def in the top.

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★ 5

Great gym! The staff is absolutely delightful.

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★ 5

This Anytime Fitness location is a great spot for learners and experienced lifters, you have a great, hard working, and caring trainer. Plenty of equipment to choose from, and a wonderful and clean environment due to cleaning wipes being placed around the gym. Great spot, would recommend!

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★ 3

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★ 1

DO NOT sign up for an Anytime Fitness membership. They suck you in with a $1 joining fee, but in the fine print they lock you in for an entire year with no way of cancelling early. No early cancellation fee. Then, they will suck you dry with service charges and late fees without any resolution. Great business model for bleeding people's bank accounts.

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★ 2

I didn’t actually work out in this gym, but I would have probably tried it out if it was offered. But the instant I walked in I could smell cat (I think was cat but why would there be cats in a gym, so maybe it’s something else). 2 hours later I am still struggling to breathe from being in there for my 1 min tour. So if you are allergic to cats or other environmental things, I would not suggest going in there.

Erin was friendly and it wasn’t crazy busy so it could have maybe been a pleasant place to work out, but it won’t work for me.

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★ 5

WOW! Erin has really done a fantastic job at making this gym "the place to get fit"! Clean, well maintained equipment, friendly and competent staff, great motivational quotes, EVOLT body scanner, personalized fitness training, you name it and it can be found here! Do yourself a favor - stop by for a tour and I have no doubt you will get a membership and become part of the friendliest group of people in northeast Tennessee. Don't take my word for it, come see for yourself - You won't be disappointed!!!!

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★ 5

clean gym and great location!!

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★ 5

Love this gym! Drive out of my way just to go to it because I love it so much. Always clean, staff is friendly, and machines are always open! Definitely prefer AF Gray over our local planet fitness or YMCA

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★ 1

I’d give negative stars if I could. Previous manager SWORE that my membership was cancelled but that was never the truth. Instead it was transferred to another home location. I went on with my life believing it was cancelled. Realize three months later that I’m still being charged. I reach out and am initially greeted with a very short and unhelpful response telling me to reach out to corporate cause they can’t help and they’re out of office.
Found out the truth of my membership being transferred. To which I’m out $90 because of their negligence and their only reply is that they’re happy that my issue was resolved. Nothing had been resolved. My membership wasn’t even cancelled yet. Corporate says they dont have the ability to issue refunds and local says they dont either. Guess Anytime is gonna screw the customer no matter what. I’m so over Anytime. You won’t catch me stepping foot in another one of their gyms ever again.

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★ 2

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★ 5

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★ 5

I went here for years it's a cozy little place they had everything I wanted in terms of free weights. They have Wi-Fi in the shower I also have a cardio area. It's located in the back of the strip mall which you can't see from the street

Source: Google

★ 5

Anytime fitness is friendly and always willing to help you with a smile. Our personal trainer, Melissa, is already up for the challenge with noticeable results we thought we'd never see. Her coaching style keeps us in mind and helps us overcome many obstacles that come with age and not taking care of yourself. So exciting to be back on the right path to health and fit. It's never to late!

Source: Google

★ 4

For two years I have been using the gym. It's a great atmosphere to work on fitness and meet people!

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★ 5

I love love love Anytime Fitness!!! I've got muscles in my shoulders....in my legs....in my arms. I absolutely love this gym. People are friendly. I have zipped my skinny boots all the way up. Exactly what I've wanted to do for years!!! Would I recommend this gym? You bet!!!

Source: Google

★ 5

UPDATE: Credit where credit is due. AF's Gray TN branch stepped up and showed some great customer service after I was unable to access their location multiple times due to AF's buggy mobile app.

Emily and Melissa contacted me directly to schedule a time to meet to discuss my concerns. When we met, they were professional, thoughtful, considerate and respectful.

The solution they provided me with was a physical key fob so I can access the gym as needed. The fob works as it should. That's all I ever wanted in the app, but I'm happy to have access to lifting again either way.

Emily and Melissa also provided me with a 1-month free voucher in recognition of the multiple occasions I was unable to gain entrance to the gym.

Thank you Emily and Melissa for responding, for listening, and for demonstrating professionalism and courtesy. Hats off to you for keeping me in the AF fold as a customer. Good lifting! - Dave

Source: Google

★ 5

Love this facility, Emily is always so helpful and kind! The facility is always clean and well kept!

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★ 5

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★ 5

This gym is the best anytime I have worked out in. The atmosphere/people are great and they have plenty of equipment.

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★ 5

Great atmosphere, not overly crowded and the manager is very accommodating.

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★ 5

Always clean! Very organized. Makes working out fun!

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★ 5

Love the atmosphere and cleanliness of this facility. The manager is extremely professional and she cares about individual success.

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★ 5

Anytime Fitness is a great place to meet your fitness goals. This is an excellent location, a supportive environment and great members. The facility is very clean and lots of machines to choose from. I am very grateful for the community at this gym.

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★ 5

I’ve been a member here for over two years, the small family I have made during my journey has helped me stay the course. I’m so thankful for a close, supportive and clean environment to be able to workout in. I love it at anytime!

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★ 5

I've been coming here for quite a few months now I feel so much better and feel more confident about myself and the people here are wonderful. It's never too late to start and this would be a great place to do it

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★ 5

Just joined this week. Super easy atmosphere. Caring staff. I look forward to working hard and getting in shape

Source: Google

★ 1

I went to this gym for 4 years. The reason I chose it was due to the convenience of its location. It’s a small gym, but it was never very busy when I went. For the price, however, it certainly doesn’t offer much. There are no locker rooms or perks like a sauna or a jacuzzi; it’s very bare bones. If something breaks, it doesn’t get repaired or replaced quickly. The management started posting off-putting signs, such as “Your momma doesn’t work here, so clean up after yourself.” Recently, I completely forgot to put away an exercise ball. Within 2 hours, I received a text from the manager (Emily) telling me to pick up after myself; I guess she felt the need to review the camera footage to see who the horrible culprit was. I couldn’t believe it! I could understand the need to reach out to me if I were an habitual offender, but I’m not. I’ve been going to gyms for over 30 years, and I’ve never had management feel the need to scold me. After telling the manager that I’d be sure to text her every time I found the bathroom or the equipment to be dirty, she decided to say, “ YOU Choose to come here dude..... It's people like you that contribute the gym getting nasty over the weekend. Start picking up your stuff or get locked out.” After telling her to never call me “dude” again, I told her that I’d be canceling my membership (and my wife’s). She would not allow me to cancel remotely, so when I went in and signed the cancellation form, I tried to explain to her that I had been a member for 4 years without incident. She wouldn’t even look at me. She told me to leave or she’d “call the cops.” I was far from hostile. I just wanted to explain why I felt the text was not necessary. During this whole time, she kept referring to me as “dude,” obviously trying to antagonize me. I taught high school seniors for 33 years, and never once was I treated with the disrespect that this manager showed. Since this episode, I’ve joined another gym that from the get go is so much more professional and inviting. I should be thankful that this happened! If you do go to Anytime Fitness in Gray, beware! I heard from another member that she has recently posted a sign saying that if you don’t put your equipment back, you will receive a $50 fine. Unreal!

Source: Google

★ 5

Anytime Fitness Gray is very well maintained. There are plenty of free weights and machines for all experience levels. The employees are friendly and kind. Love going to this gym!

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★ 5

Love the gym!! Great place to workout!

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★ 5

This gym is the best around plenty of equipment and very clean! Emily goes above and beyond to help you and keep that place super clean! I would definitely recommend that gym to anyone!

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★ 5

I enjoy exercising at this gym. I visit early in the AM and usually twice a week during the evening. Emily , the manager is always friendly and helpful, and the gym is always clean. I never find it particularly crowded and I have always been able to access the machines that I prefer

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★ 5

Clean, great equipment. Emily rhe manager is great. Love I can go at 430 in the morning!!

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★ 5

Clean gym, plenty of equipment. No staff today but I still heard back when I sent a message. I'm an AF member in from out of state visiting family. It was really nice to easily find a gym to use. Popular place around lunchtime but I never felt crowded or like I was in anyone's way. This'll be my J City, TN gym for sure.

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★ 5

Maranda is super nice and kind. The gym is really clean and never too busy.

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★ 5

Didn't go to anytime fitness, went to doctor. They were great!

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★ 3

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★ 5

Emily keeps the gym super clean and you can tell she is engaged and truly cares about her members. Amazing equipment and facility!!

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★ 5

Emily is super sweet & is always helpful !

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★ 5

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★ 5

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★ 5

Amazing manager /trainer Emily Hinchey. Very knowledgeable friendly and always willing to help you achieve your fitness goals. Super convenient 24/7 accessibility. Nice clean gym with tons of machines and weights. Reasonable fees also.

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★ 5

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★ 1

Awful Gym. they stuck me in a 2 year contract that you cant not get out of, and my membership has been expired since February and they are still charging my account after countless phone calls day after day. My online account even tells me my account is deactivated but my bank statement says otherwise. Do not mess with these people they are not trustworthy. go down the road to another gym this one is a headache!

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★ 5

Clean gym, friendly people with very helpful staff.

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★ 5

Great gym with a helpful manager! Would recommend.

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★ 3

Great and convenient place to work out! I just wish it was cleaner - there’s a lot of hair, dirt and dust that builds up around the machines/racks and the fans obviously catch a lot of it (I have really bad allergies). If it was a little cleaner around the machines and in places that aren’t typically focused on, it would definitely get 5 stars!
I also wish there was a hip thrust machine rather than so many cables, but that doesn’t affect my score

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★ 3

The gym is clean and equipment is great. Nobody spoke or was remotely friendly. My boyfriend and I were traveling, after working out we attempted to take showers, the water was ice cold in the men and women's showers, even after letting it run for 15-20 minutes. I finally took a cold shower since we were traveling. We won't stop at this Anytime fitness again.

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★ 5

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★ 5

The wife and I were in town for the holidays and looking to get a workout in. Emily was very friendly and welcoming to the gym and overall a pleasure to work with. The gym was clean and seemed to be well maintained with a decent assortment of equipment.

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★ 2

More effort should be spent on cleanliness.

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★ 5

This is a nice clean safe place to achieve whatever fitness goals you might have. Emily, one of the staff was very welcoming when I signed up. For me, this club has all of the equipment necessary to accomplish my fitness goals. The atmospher is very friendly and it's just a place I enjoy very much.

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★ 5

Great place to work out. It stays clean, and the staff is great!

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★ 5

I love this gym! The floors, bathrooms, and equipment are always super clean. The gym is never crowded and the manager Emily is super friendly. The 24/7 access makes it very convenient for me to fit in late night workouts since I have two kids and a full time job. Very satisfied!

Source: Google

★ 5

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★ 5

Small but good equipment. Very friendly and helpful staff

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★ 5

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★ 5

Always clean, kind staff, and a great facility! Gym equipment is of good quality. I enjoy working out here! Better than other gyms... smaller, but more personal and better quality.

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★ 5

Good place to join

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★ 5

Very small gym with a smaller group of people using it, always feel comfortable when going here

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★ 5

This is a great gym, clean and well equipped. Nate is a nice guy and very helpful.

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★ 5

Just started working out there and loved it. They have everything you need.

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★ 5

Love the friendly atmosphere. Machines are kept in good repair.

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★ 4

Lots of equipment for aspects of fitness and training

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★ 5

Friendly staff and members. The facility is always clean and inviting. The Gray location is a great place to work out!

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★ 5

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★ 5

Small place they don't judge

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★ 5

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★ 5

Clean and well maintained gym. Staff communicates well with members. Meets all of my needs... 5 stars!

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★ 5

This is my regular gym. Always clean and it is never a problem to get to the equipment. The music is at just enough volume to hear but not so loud you can’t use your own device. Friendly management as well.

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★ 5

I’ve been going to anytime fitness for 3+ years and I consider this place to be my 2nd home. The gym has everything one would need for an accomplishing workout and is always clean and orderly. I’ve gone through multiple managers who seem to lose their spark but Nate is consistent and goal-oriented, which is needed. I highly suggest being apart of the judgement-free Anytime Family.

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★ 4

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★ 5

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★ 5

The gym is perfect for a simple daily workout. It has a good selection of free weights and machines to target every muscle. Also its size allows for a peaceful workout if you aren't fond of large/crowded gyms.

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★ 5

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★ 5

Great facitlity! has everything i need and more! always clean!

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★ 5

Great place to work out wonderful staff and very clean

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★ 2

Equipment is old and needs to be updated. If you go near the bathrooms, it smells really strong of urine.

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★ 2

Good equipment, great management, nice personal trainer. Clean

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★ 5

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★ 1

I signed up in March of 2018. When I moved in May of 2018, I took proof of the move by to cancel. The manager said they would cancel my membership. 2 more trips by and 3 phone calls later, they are still charging my account as of July 2019. Needless to say, I would never recommend this Anytime Fitness. Update: Have called their corporate office & was told the owner told them he would not give me a refund because they couldn't find the cancellation letter I was asked to sign by the manager that is no longer with the company. That's $490 they're keeping. I would not recommend the Gray or Bristol location since they're owned by the same person who lives in Texas. Update: They did finally give me $200 back. Guess they need the other $290 worse than I do.

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★ 5

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★ 5

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★ 5

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★ 4

Overall i'm happy with my experience. Some of the equipment could be updated/fixed. The staff is extremely friendly and helpful. Being open 24 hours is definitely a plus.

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★ 5

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★ 4

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★ 5

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★ 5

One of my favorite ones so far.

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★ 5

The new owners are extremely helpful! Great, clean environment as well!

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★ 5

I love this gym. Its always clean, and the staff is always there when they say they will be! Great free weight area, and the circuit is nice as well. Definitely a great place to join

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★ 5

I have been a member for 5 years now, and you can't find a better place to workout for the price. Not to mention you can workout ANYTIME you want.

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★ 5

Awesome place to work out. Very clean and a great staff!!!

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★ 5

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★ 5

Great workout gym and good people

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★ 3

OK, the three stars is not a reflection on up keep or Staff. Frankly I have never met any staff.
For those that are complaining, it is a small gym for an anytime fitness. I workout here when I'm in the area. As a former Strongman competitor I can get a good work out here with the free weights.
They have a Squat rack and Dumbells that go up to 100 and probably a 1000 lbs or better in Olympic weights (16 45 lb and accompanying lighter plates) Two Olympic bars. Anyone who knows how to really lift knows you can do whats necessary with this. If yoyr a body builder wanting to stare in the mirrors or a cross fitter they have plenty of mirrors.
I can't speak to the Staff because I've never seen any.
But it is a sufficient gym not a day spa.
A little irritating that you can't use rosie on the bars but that's probably due to a lack of understanding of its use in power lifting (straps aren't allowed).
It's not a bad gym just not the best either .

Source: Google

★ 4

Small, but nice gym. Good selection of free weights and machines as well. The owner keeps the place very clean.

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★ 2

I drove to the gym to inquire about there prices only to be met with locked doors and being laughed at through the glass... Called afterwards and never got an answer. How in the world are they even making businesses? I honestly want to give a one star , but since I wasn't able to see the inside I can't give it a one star. All I can say is they just lost a chance at my money.

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★ 1

Disappointed to find it unstaffed during hours it was supposed to be staffed. I'm a member, but in my first month so the key fob doesn't work yet, I went at 1 on a Friday, when they should be staffed 12-7 and couldn't get in.

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★ 2

Worked out there once or twice when I was a member at another anytime fitness. It's small, and the bathroom had some maintenance issues with cleanliness and leaks. Now I live closer and wanted to inquire about prices, I called twice during business hours and was sent to voice mail. I e-mailed via their website and got a reply that said call us. In a market area with Planet Fitness, The Wellness Center, Snap Fitness and half a dozen other competitors that generally have bigger gyms and more equipment, customer service is their greatest chance to differentiate from the competition, unfortunately they leave something to be desired.

Source: Google

★ 5

this is a perfect gym for the beginner or advanced person, plenty of cardio equipment and exercise machines as well as many free-weights. been a member for 2 years and this is about as perfect a fit as we have encountered. been a member of the Y, Powerhouse, Golds, some small local gyms and this is by far the best. Clean environment and everything works! Like the 24/7 access, workout at your convenience. Don't know what these other people are complaining about. There are no females working there. Where can you get a 10 dollar membership? Not any gym where you would want to use the restroom. They are reasonably priced for a clean, modern physical fitness facility. That why we have been members for 2 years.

Source: Google

★ 1

Wow just called to check price.. What a rude woman. I simply said 40$ and 12 month contract is a bit much when a lot of places are going to 10$ a month no contract. She got mad if you don't like the price go to another gym and hung up... WOW great cs and what a way to obtain new customers. I just won't ever be one

Source: Google