★ 5

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★ 5

Love the spinning classes at Carbon! Amazing cardio workout and now even better with the new smart bikes! Thanks to Jen Spice for keeping us all motivated and fit! 💪💪💪

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★ 5

Awesome gym, staff are nice and very helpful. Some of if not the best equipment I’ve ever used. Got an awesome pump and then used the posing room to take some progress pics. 100% recommend.

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★ 5

Best gym I've been to

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★ 5

Best gym in around!

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★ 5

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★ 5

🙂

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★ 3

Decent gym.

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★ 5

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★ 5

Kate was fricken awesome. Love Carbon.

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★ 5

Jackson always has an awesome vibe and is super friendly!

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★ 5

Kate was amazing she definitely knew what she was doing give this girl a raise highly recommend!

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★ 5

Love this place, it is my second home! Could not recommend it more.

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★ 5

Braden is a dawg and a great worker

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★ 5

I’ve been going to carbon for over a year, and here’s what I think about it.

Definitely the best gym in the Franklin! Great equipment and a good atmosphere. This gym allows you to record, which is something most commercial gyms don’t allow. The front desk has always been super friendly to me, especially Grace and Rouni! The people who go to this gym have been very supportive of each other and probably one of the best communities I’ve seen in a commercial gym.

Things I’d like to note though, friends who’ve gone here have told me they’ve had issues with being randomly charged and needing a routing number, instead of a credit card, which I’ve never run into. Also the cost, it’s pricey, but I think it’s justifiable if you’re serious about working out. Bathrooms, I get it, they are locker rooms, but I wish they’d be cleaned a little more frequently. I’ve also had some staff members who have been very rude, disrespectful and straight up unprofessional towards myself and other people at the gym, but most of these employees have since left.

I think there’s things Carbon can improve on, but they’re ahead of a lot of their competitors, and they have improved on a lot of issues I’ve had since I originally started coming here. Overall if you’re looking for a spot to get a good lift, I’d recommend checking it out!

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★ 5

Great energy from Grace at the front desk

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★ 5

Moved to the area from New Mexico and glad to find this gym. The weights, racks, and area separation is excellent. 2nd floor bike and cardio area to boot. Appreciate the variation of machines, including t-bars and plenty of squat racks. Nice perks like sauna, protein shake station, etc are the cherry on top. 10/10 love this gym and would highly recommend 🔥

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★ 5

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★ 5

Most awesome gym

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★ 5

Feels like family

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★ 5

Best gym in Franklin. Josh and Brayden are great! Always greeting us when we arrive and leave and make us feel a part of the Carbon family.

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★ 5

Love the gym!!

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★ 5

Very good gym

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★ 5

Best gym with the greatest staff around!

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★ 5

Greatest gym in TN 1000%

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★ 5

Kate and Erin are the best. “Cleanliness is top tier”

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★ 5

Kate and Erin are the best!

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★ 5

Awesome people always smiling!

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★ 5

The best the gym and staff!!! My happy place.

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★ 5

Kate and Erin are the best and the gym’s phenomenal

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★ 5

Probably best gym I’ve been to, has equipment I’ve never seen before elsewhere and I usually don’t have to wait to use. Very moody aesthetic with lots of space for all kinds of training. Staff is super nice and helpful (especially Jack) also very quick to fix any broken machines.
Also offer shakes and meals.

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★ 5

Kate is the best. Period. Erin makes the best smoothies

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★ 5

Amazing gym, love the arsenal equipment

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★ 5

Great equipment, great environment, have been coming here for over a year! Would recommend to anybody who wants a great all-around gym!

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★ 5

Great place to workout! Very nice staff!

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★ 5

Carbon is a great place to get in a quality workout while surrounded by good people!

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★ 5

Kate and Erin are the best

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★ 5

These ladies cajoled me into leaving this review. Whether or not they contributed to the 5 stars remains to be seen, but Carbon Performance is the best game in town.

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★ 5

Great place, highly recommend

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★ 5

Great gym and staff!!!

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★ 5

Kate and Erin are great!

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★ 5

Great experience. Lots of equipment, great CrossFit area

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★ 5

Love the gym, great equipment, ice baths and sauna are a great bonus. Kate is a phenomenal employee too.

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★ 5

Great gym great atmosphere

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★ 5

My favorite gym I’ve ever been a member of! Amazing staff and the best equipment. Highly recommend checking it out.

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★ 5

The best gym ever! Kate is the best…so sweet and so helpful!

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★ 5

Great

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★ 5

Holy cow I LOVE LOVE LOVE LOVE LOVE LOVE this place‼️‼️‼️ Kate and Erin are truly the best 😃😃

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★ 3

for the price you're paying, it's not really worth it. they've got wide variety of equipment but some of them are sort of falling apart or not maintained up to par. would be better if they extend their hours or make it 24/7

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★ 5

Had a great workout at Carbon Performance. They have all the equipments you can think of. Even a designated area for leg day. Rooney is very friendly and even made a great shake for post workout recovery. The whole facility and crew are top notch definitely need check them out

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★ 5

Super clean, and plenty of equipment so I can always hit whatever I want. The staff is great and Rooney is amazing! Great gym!

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★ 2

Was going to sign up for this gym with a personal trainer, however after today I won't. I was scheduled a consultation today at 11AM. I show up 5 mins early, and tell them I am here for my consultation. I waited over 20 mins, and the guy never showed up.

This left a pretty bad first impression, considering I am looking for a personal trainer to work one on one with.

Overall the front staff seemed friendly enough, and understating of my situation. However they personally had no clue where the guy was, nor did they have a number to reach out to him with. The gym its self seemed pretty modern and cool looking, hence the two stars, however, for someone in my siltation who likes to work with a personal trainer, I sadly can not recommend this place.

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★ 5

Great place

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★ 5

Great facility, staff was awesome especially Rooney

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★ 5

Awesome. Unironically best gym in middle TN

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★ 5

The staff here is the best!!! Absolutely love the vibes here!

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★ 5

Such a great experience from Kate, grace and Austin at the front desk.

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★ 5

Love it! Best gym in Franklin. Never too busy and always clean and friendly staff. Been going for 5 years.

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★ 5

This place is lit. Full gym with everything you need. Great staff. Friendly and professional. The music is excellent too so if you forget your ear buds you will be ok. Serious lifters here, but beginners too. Everyone is polite and practices good gym etiquette. And try the cookies at the front.

Update: today the music track was all 80s. Freaking awesome. I don't wear ear buds so this was perfect. #GenX

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★ 5

Great facility!
We joined the first day, after a great introduction by Kate. She’s outstanding!

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★ 5

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★ 5

Love this gym and the Element 6 classes! The training is great and so are the trainers! Thanks to Kate for always encouraging us!

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★ 5

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★ 5

Love this place! Staff is the best!

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★ 5

Great gym, sauna, equipment, meals , locker rooms. Coles great at front desk

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★ 5

I love you guys!!! So helpful!!! Especially Cole!!!

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★ 1

I am super frustrated by my experience with this gym. To be balanced, I will say that Jack and Liv are super nice and the variety of equipment is great, but that’s it.

When I signed up, I told the rep I was nervous because of bad reviews online but he assured me they would work with me if any issues ever arose. That has not been the case.

One of the reasons I became a committed member is because of the sauna but that was misrepresented and now isn’t even fully functional. I was using it regularly for a while, pouring hot water over the rocks and then one day the water bucket was gone. I went to ask about why it was missing and the manager claimed they took it away because “it’s not supposed to be in there.” I explained to him that I don’t understand that response as it is a Finnish style traditional heat sauna with hot rocks in it! He proceeded to argue with me and said that using the water would “ruin” the sauna. That is insane because a traditional Finnish sauna with hot rocks is designed to be used in this way. What it appears like instead is that they just don’t want to maintain the sauna.

I live 45 minutes away from this gym but signed up because it was near my job. Over half way through my contract, my job changed and is now in a completely different direction and management/the owner is unwilling to let me cancel because TECHNICALLY my home address didn’t change. There is no flexibility or understanding. I am now paying $75 a month through the end of my one year contract when I can’t even ever make it into the gym because of how far it is. I will be cancelling as soon as my contract is up and if there is any funny business with cancellation or additional fees, I will be filing an official complaint with BBB.

This is not how you run a business. I used to be a member at FAC back in the day and wish it was still run by them. I work in marketing and have worked in customer service and this is not how it’s done. I do not recommend this gym to anyone.

Also, I would bet you money that there is 100% unhealthy mold levels in this building—I’ve been sick from mold before and I can just tell. I start itching when I’m upstairs on the treadmill.

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★ 5

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★ 4

Peach vibe taste good give it 7.5 out of 10

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★ 5

Great environment and equipment selection!

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★ 5

Abbey’s cool

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★ 1

I wish their customer service was better. The personal trainers act like they own the gym and use 3 machines at once. The equipment and lighting is great. They could work on how they treat their members though.

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★ 5

Rooney was very kind, and we had a great conversation.

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★ 5

Good gym I wish Jack was here more often

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★ 5

Amazing gym and great variety of machines. Brayden is the champ always giving great tips and positive attitude!

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★ 5

This is a fantastic gym! Brayden introduced me to this place and I won’t be going anywhere else for my gym needs. 5 stars!

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★ 1

By far the worst gym I have ever walked into, it’s suppose to be this big and prestigious gym, and they don’t even have a secure network.

As a software engineer I know how easy it is to see the traffic on unsecured networks, I’m so upset juts thinking about all the people’s information just being out there for some random person to take.

Why did I sign up to this gym?

Second of all, they advertise to have an infrared sauna, and now they scratched it out, I guess because enough people figured out it’s not infrared, I will cancel my membership after today.

Source: Google

★ 5

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★ 5

I pray and hope to achieve my fitness goals this year. I believe that Carbon Performance can help me get there. It's a great gym and comfortable environment. I truly admire the staff and appreciate their customer service. Overall, definitely exceeds my expectations. I would highly recommend Carbon Performance to family and friends. 🥰

Source: Google

★ 5

I can’t say enough good things about Carbon.
Great space, excellent equipment, super friendly and knowledgeable staff. Abbey at the front desk (and all the desk peeps) is always smiling and approachable. The training staff are very professional. Carbon is a good place for beginners but also for those more advanced and serious about lifting.
Definitely the best gym in the area.

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★ 5

Livia Austin and jack are awesome and deserve raises

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★ 5

Liv, jack and Austin are awesome and deserve raises

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★ 5

Austin and Liv are sick!! Great experience!

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★ 5

Jack is the coolest! Super helpful B)

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★ 5

Cool gym cool people Jack is awesome

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★ 5

Jack makes the best shakes!

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★ 5

Been coming here for about a year now great community and Jack makes amazing protein shakes

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★ 5

This gym is so awesome! I love pumping iron with the wonderful community that Carbon has. They also have great niche machines. Jack is also cool. Thanks to the staff for being so friendly and helpful :-)

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★ 5

I love carbon

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★ 5

Rooneys the man!

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★ 5

Jack, Taylor and Austin are amazing 10/10!!

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★ 5

This is the 5th gym that I’ve had a membership at within the last 10 years and Carbon is by far my favorite! The equipment is kept is great shape, the gym itself is always clean, and most importantly, the staff is amazing!

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★ 5

livia, taylor, rich, and jack are such a big help! super friendly everytime im in, always a positive start or end to the day when im coming or going.

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★ 5

Taylor is awesome :)

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★ 5

Great gym - with a great staff…Taylor was awesome.

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★ 5

Livia is awesome! Great service!

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★ 5

Livia is so awesome and so helpful and has been so sweet over the years I have been here!!

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★ 5

The best gym in Tennessee. Liv at the front desk is one of the nicest people you’ll ever meet

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★ 5

I really appreciate Carbon Performance. I've been very impressed with their personal training services & for the time when they also had physical therapy on-site. I've benefited tremendously from both of those services. What stands out most is how seriously they take member feedback—they’ve always listened & made improvements based on suggestions. I’ll continue to be a member & highly recommend Carbon Performance to anyone looking for a gym that truly values its community. I would drop names of high performers in their workforce but would fear that I might leave someone out!

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★ 5

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★ 5

Such cool people. What a spot, man.

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★ 5

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★ 5

Gym cool (Austin and Jack carry that swag fr)

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★ 5

Gym is cool

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★ 5

Jack and Liv are THE BEST. It so freaking nice to walk into a gym and have people be legit nice to you.

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★ 5

This place is the best!! Been coming here for a while and the equipment is top notch! Jack and Liv are so friendly and make the whole experience!

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★ 5

Genuinely impressed with this gym; I travel around the country a lot and always find a gym to lift at. This Gym is by far top 3 gyms of all time if been too. You would be missing out if you don’t go. Also community and front desk genuine people; thank you rich

Source: Google

★ 5

Josh was great!

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★ 5

Tons of great equipment to get a workout in.

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★ 5

Friendly and on point staff. Facilities were clean, modern, and not crowded. Austin, Rich, and Briley were awesome!

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★ 5

Friendly, professional and 100% worth it. We are from out of town and the free WiFi is an added bonus. We will be back!

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★ 5

Awesome service, beautiful gym! Has a cold plunge. What else could you ask for! Rich is the best!

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★ 5

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★ 5

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★ 5

Rich and Austin were awesome

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★ 5

We give this place a 10/10! Josh at the front desk was awesome in explaining each part of the gyms equipment! This gym was well worth the 2 hr drive from Cullman to train at!

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★ 5

This place is top of line, clean, professional, best gym in the area!!!!!!

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★ 1

I was supposed to attend a class this morning, and I have never experienced such rude and unprofessional customer service. I called ahead to let the front desk know I’d be about eight minutes late due to heavy rain and traffic—driving 45 minutes to get there, no less. The response I got was, “I don’t know if the trainer will let you in,” followed by, “Well, no one else has called about traffic or rain, so I don’t know what you want me to do.” Seriously?

Instead of showing any understanding or basic courtesy, I was dismissed and still charged for the class. The complete lack of empathy and flexibility was shocking. I’ve worked in customer service—I know what respectful communication looks like, and this was not it.

Based on the other reviews I’ve seen, I’m clearly not the only one who’s been treated this way. Carbon should take a hard look at who they’re hiring to represent their brand because this level of attitude and disrespect is exactly why people walk away and never come back. I wouldn’t recommend this gym to anyone.

Source: Google

★ 5

Absolutely love this gym. Staff was super helpful and very kind!

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★ 5

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★ 5

Rooney was so so helpful at the front desk!! wanted to leave him a great review! very kind and willing to help in anyway

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★ 5

Great customer service at the Franklin location, Jack and Livia are the BEST!

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★ 5

Livia is THE BEST!! Always so sweet and nice! Best staff member @ carbon!

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★ 5

Livia is the best, she goes above and beyond!

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★ 5

Livia is amazing. She goes above and beyond for everyone. Greets everyone with a smile. Carbon staff is better with her on it!

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★ 5

Carbon is the bomb, love being a member here! The staff is always so kind, Livia and Jack always bring great energy!

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★ 5

Amazing, best gym in the world.

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★ 5

Needed an energy drink today, liv helped me out!

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★ 5

Love Carbon! The facility and team; Liv, Rich, Jack & Josh. Definitely recommend.

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★ 5

Rooney made my experience great! I was in town visiting Carbon and I will for sure be returning now. It is totally worth it to come here if you are local to Franklin or Nashville. Very clean and nice facility!

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★ 5

I have been a loyal member at Carbon Performance Franklin for 2 years. I love the gym and the STAFF make it feel like a home. I will say Jack and Livia are always greeting me and helping me with anything I need. Truly are the best people working… always have a smile on their face and literally just the kindest people. I couldn’t see myself training at any other gym. The atmosphere and the people here are amazing!!

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★ 5

Absolutely love this gym! Liv at the front desk was super friendly and helpful!

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★ 5

Great gym

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★ 5

My boy Rooney at the front is always super friendly and helpful. Love the gym. Been going here since 2022!

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★ 5

Rooney and Jack Rock!!!

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★ 5

Rooney was amazing with nutrition facts and advice. Thank you for everything!

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★ 5

Rooney was the best, intuitively answered all our questions and personable

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★ 5

Best gym ever my boy Mickey Rooney always hooks it up

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★ 5

Great community! Love the Element 6 class!
Coaches (Stephen, Kate, Jordan) are AWESOME!
Rooney is always friendly and welcoming at the front!

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★ 5

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★ 5

Carbon and Rooney are awesome!!

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★ 5

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★ 5

This is an awesome place. Rooney is a great guy to see early in the morning before a good workout! Highly recommend

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★ 5

Since joining Carbon and working with Justin, I’ve seen incredible results. He built a macro plan tailored to my goals and paired it with a structured workout program that’s helped me put on healthy weight, gain lean muscle, and stay consistent—something I’ve never been able to do this effectively before. Beyond the physical results, Justin brings incredible energy to every check-in and has built a close, supportive relationship with me that’s kept me accountable to the goals we set together. His approach is personal, motivating, and showed that he has been genuinely invested in my success. Couldn’t be more appreciative of Justin!

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★ 5

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★ 5

love this gym, spacious and has every machine you could think of!! Rooney up at the front desk is the best :))

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★ 5

This. Place. Is. Awesome. A friend of mine introduced me to Carbon Performance, and, after half an hour, I informed him that I would not be leaving- ever. Fantastic customer service - Rooney works at the front and never fails to greet everyone with a smile and is more than willing to answer questions and give assistance when needed. The gym itself is awesome. Large range of equipment and plenty of space- even when it is crowded, it never really feels like it. A personal favorite touch is that there are saunas in the locker rooms… I find myself relaxing there after every session I can. All in all, I highly recommend. Great people. Great space. I look forward to coming here every time.

Source: Google

★ 5

Carbon is great! Rooney is always so great and friendly in the mornin, especially at 5am. Great equipment, atmosphere, and especially music 👌🏽👌🏽👌🏽

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★ 5

It’s always great coming in. I’m having a great experience and Rooney has been a great help with sup recommendations.

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★ 3

This gym’s got a solid setup—tons of equipment, plenty of space, and a laid-back vibe where nobody’s flexing their ego. Most of the staff are great, but sometimes checking in feels like I’m interupting a tiktok scroll session.

The bathrooms? Yeesh. They’re like a science experiment gone rogue—mad respect to the barefoot folks risking it all in there!

At $75/month, it’s a killer deal, so I can mostly shrug off the funk.
But the billing?....shitshow. In two years, I’ve had to sort out three separate issues with management. My old trainer was more into ranting about Pokémon and Legos and not a progressive plan based on me....zero inspo. When I canceled that part of my membership, they hit me with some sketchy fee that felt like a cheap shot. Now he avoids me like I stole his protein shake...but that's on him personally. The custom workout plan I was promised? Never happened, but I just needed someone to keep me showing up early on, so whatever.

The real kicker is their third-party billing company. My credit card got lost, I updated it within 24 hours, and still got bombarded with calls and emails like I’m dodging child support. Plus, they tacked on random late fees for no reason. It was like dealing with a low-rent mob. Management stepped up and fixed it eventually, but that company they use is a nightmare.

Bottom line: Awesome spot for lifting, but I’d rather hold it than use the bathroom unless it’s life-or-death (and even then, I’m hovering). Double-check your bill unless you want surprise charges sneaking up on you. Management, you’ve got a great gym—please fix the billing and maybe give those bathrooms some love!

Source: Google

★ 5

Lily is absolutely amazing, she works very hard! Praise Jesus for her!!

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★ 5

Carbon is an incredible gym! I love the sauna and the staff. Lily was especially helpful and brought an infectious smile to my day!

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★ 5

Carbon was great ! Rooney was awesome !

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★ 5

Absolutely loved this gym! Lots of equipment to suit your needs and never get bored. Lincoln the AGM is the best staff member of all time! Highly recommend 💪🏼

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★ 5

I came on a girls trip to go to the Music City Fit Expo from Houston, and Lincoln made us feel really at home. Thanks Carbon! We will be back tomorrow!

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★ 5

Lincoln made the experience fitastic 💪

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★ 5

I joined Carbon Performance 8 months ago and started working with Jesse Wade, a personal trainer at the gym. I had a combination of gym phobia that included high anxiety and a lack of self confidence. Jesse has been absolutely amazing! He has created a customized training program that challenges me while always making sure that my form is correct to prevent injuries. He encourages and supports me and shares excitement each time I accomplish my goals. I have gained muscle mass, reduced body fat and gained strength I never thought was possible! In addition, my comfort level at the gym and self confidence has significantly improved. Carbon provides a very supportive environment. I have learned that the people are great and not as scary as I once believed. : ) The staff is fantastic and always willing to help. The gym is very nice, clean and has a lot of great equipment. Carbon has everything you need to help you reach your fitness goals whether a beginner or a pro. If you haven't checked Carbon Performance out before, I highly recommend that you do today!

Source: Google

★ 5

Love the gym, awesome environment.

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★ 1

My membership should have ended after I cancelled via the email address they provided with more than 30 months notice. Any time you call them they say to email and any email never receives a response. My credit card company had to cancel the transactions and now I’m getting emails from a debt collector.

Source: Google

★ 5

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★ 1

Huge potential crushed by poor management and business practices. When I first joined this gym had so much to offer above and beyond a gym experience that this level of cost should provide. It’s slowly gone backwards in what it offers while costs remain the same. Was a meber since August 23, started with basic membership and upgraded to get more equipment. After almost a year and rarely using that level, I downgraded back to basic. Wasn’t given an option to go month to month, was told a year and they wanted to switch me to bank account info which I was dumb enough to agree to. Two weeks later I decided to cancel and build an at home gym having been tired of the issues here, like one water fountain in the huge downstairs that works half the time, and this is when everything came to light. Management was going to charge me $300 to cancel my membership! Haha after being a member for 1.5 years paying over $150/mth that wasn’t enough that wanted an additional $300, are times really that tough?!? Clearly this management team cares about one thing and one thing only, your money. Look at their other reviews, let them speak volumes about this place. All gyms will have gym issues, broken equipment, bad music, etc etc but the lack of care for its customers outshines the rest here. I gladly let them take their $300 cancellation fee to cut ties with this gym. Huge wasted opportunity and terrible management team.

Source: Google

★ 5

I LOVE THE FRONT DESK WORKERS I WOULDVE DIED WITHOUT THEM THEY SAVED ME ALWAYS GREETING ME COMPLEMENTING ME AND ALWAYS ALWAYS UPLIFITNG ME

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★ 5

Great staff! Love the front desk people. So welcoming!

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★ 5

Favorite gym in Nashville! All of the staff is amazing, Lincoln is the best- keeps it running ! Gym is always clean, love the culture, and the equipment options are top notch.

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★ 5

In 1979 I bought my first set of barbells and have been working out with weights ever since. Having a great workout and pump is one of my favorite things to do! Also, it is an essential part of staying functional and healthy at my age! Carbon Performance is a great gym with great equipment! And thanks to the help of an outstanding staff member, Lincoln, I was able to get a great workout and pump there! I highly recommend trying this gym if you are able! And ask for Lincoln if you go!

Source: Google

★ 5

why would i go anywhere else. it’s carbon.

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★ 5

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★ 5

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★ 2

Balanced Pros/cons review of Carbon Performance

I want to write this while the memory is fresh. Just moved to Franklin TN and looking for a new club. Just left the facility after a tour earlier today.

Overall: Disappointing

What distresses me isn’t the lack of natural light. It isn’t even that they want your account and routing number. It’s the fact that this gym has so much potential being wasted by talentless management.

So let’s go over it.

The Good:

Location: First off, the location is fantastic—right by multiple shopping centers, coffee shops, and the highway.

Equipment: It has literally every piece of gym equipment you can imagine. From kettlebells to ropes to sleds, an entire floor for legs—it’s pretty incredible. The staff is young and, from my perspective, low-pressure in sales, which I found refreshing.

Now let’s get into the bad:

Multiple lies: The infrared sauna is not infrared. The free week pass is not a free week pass. The amenities they advertise? Only available to premium members—those paying $150 a month, not the standard $75.

Cleanliness: The sauna and bathroom were absolutely filthy and smelled like a hamster cage after the hamster had been dead for two weeks.

Overall atmosphere: If you love teen bop music and the sight of sunlight makes you viscerally ill, then this is the place for you.

Pricing:
• Initiation fee: $150 ($75 if you sign up during your first consultation).
• Standard membership: $90/month, or $75/month with a year-long commitment (plus a $300 cancellation fee).
• Premium: $150/month, which includes weight training classes and the cold plunge.

And yes—they want your account and routing number. That’s a huge red flag. It’s an insane thing to give anyone, especially a gym that advertises infrared saunas they don’t actually have.

A lot of what they advertise is only available to premium members.
Charging $75–90 for standard memberships and $150 for premium is a steep ask for a gym. Some gyms can back that up. This is not one of them. The towels are ratty, the place is filthy, and the lounge areas are subpar.

They’d do well to take some of their bloated marketing budget and actually invest it in the facility and experience for their existing members.

Overall: Very disappointed in this place. Tons of room for improvement. Most of these issues stem from poor management. They don’t know what they want to be, and they don’t even do the basics right.

Source: Google

★ 1

3/29/2025 Update:
STAY AWAY!!! Been trying to cancel my membership for almost a week now. My monthly fee almost doubled with absolutely no notice (I only saw it after checking my credit card). I've demanded a refund and termination of membership. So far no response on the refund, and to top it off I noticed yesterday they charged me another $80 I have no idea what for. If they try to tell me it's a cancellation fee that's bogus cause I've trained here for 6 years and was well past my 2-year contract period. Will report to the BBB if this doesn't get resolved next week.

Original Review:
Been going here for 5 years and since Carbon took over there has been an influx of high school aged boys. Some are considerate, but most take way too long on machines due to being on their phones or stopping to pose in the mirrors. Crowds are almost too much at after work hours. Only 3 flat benches which is ridiculous for a gym this size. Also, it's very difficult to cancel your membership. I was told to email someone on staff but the person never responded! I only got them to cancel it by repeatedly asking at the front desk (for my wife's membership).

For positives, the equipment is very good quality.

Source: Google

★ 5

This gym is great. Awesome equipment and the staff are so friendly that they’ve become my friends. The contracts are very straightforward and reliable. They never change anything on you without a long advance either. Favorite gym I’ve ever been to and definitely the best in the Nashville area

Source: Google

★ 5

Solid gym, highly recommended

Source: Google

★ 1

Gave me the runaround to cancel my membership and the General Manager was very unhelpful. Stay away from these scammers.

Source: Google

★ 5

Source: Google

★ 1

Nice Gym, the membership however comes with a contract tied to a cc processor that is shady af. They will overcharge you, they will not apply the proper advertisement credits, they will NOT give you the free month when you get another member to join, the management is run by kids that dont give af either. Changed checking accounts for payment, they were still charging a closed account. Then the CC processor tried to charge $100 in "return fees". 3 months in a row gave them my new info and it was still charging my old checking account. Went to management a 3rd time, oh so sorry we will credit your account. Nope. Still getting charged. Never seen anything like it. Dont give them a checking account for payment. EVER.

Source: Google

★ 3

Source: Google

★ 1

Staff is very helpful and kind, however BRING YOUR HEADPHONES! The music selection is horrible. Awful music to workout to.

THE MUSIC IS SO BAD I CAN BARELY STAND IT.

Source: Google

★ 1

FALSE ADVERTISING! Went in for the 7 day FREE trial I saw on Instagram to try the gym out. I get there and goto sign up and they required me to give banking information. I asked if this a commitment to a membership if I did. The worker said no. The manager then pulled him aside away from me and my friend and talked with the worker . The worker came back and then said it cost 75 dollars to enroll in the free trial?? I asked how is it a free trial if it cost money?! He said “ I just found out “. They then would not honor their original offer about the no commitment 7 day free trial. They ended up making me pay the $25 dollars for a day pass. This was a horrible experience and I was lied to and deceived . The manager is clearly a power hungry and greedy person. He was even rude to the worker I was dealing with at the time telling him to “Move over “ while we were talking. DO NOT WASTE YOUR MONEY HERE!

Source: Google

★ 1

I was hopeful when FAC was sold to Carbon that equipment maintenance would improve. It improved for a few months, but now, most of the strength training equipment needs lubrication and most of the cardio equipment is not 100% functional. For example, the majority of the treadmill do not incline anymore and/or they can't maintain a speed over 5mph.

Every time I tell the staff about equipment that doesn't work properly, they put a sign on it and 24 hours later, the sign is gone and the equipment still functions (or doesn't function) the same way. So, I stopped.

Source: Google

★ 5

Very attentive staff and has very good equipment.

Source: Google

★ 5

The employees on the weekend are phenomenal! Lincoln seems like a heck of a manager. They make an extraordinary protein shake

Source: Google

★ 5

Been going here for over a year, one of the besv gyms around town

Source: Google

★ 5

Carbon Performance is a fantastic gym. The ambiance, the equipment, and the actual building itself make it a perfect place to lock in 💪. Even the business’s aesthetic makes me want to push, pull, and lift harder. It is a great gym to train at daily or visit if you’re in town.

Source: Google

★ 4

Nice tools, but toooooooooooooo expensive

Source: Google

★ 5

Amazing gym. Tons of equipment. Great vibe.

Source: Google

★ 5

good jim

Source: Google

★ 5

Great staff! Lincoln and Jack are so friendly 🫶🏻

Source: Google

★ 5

I love it here, jack is the bestest in the world

Source: Google

★ 5

Best equipment I’ve used in my years of lifting, great atmosphere to workout in as well.

Source: Google

★ 5

Amazing gym, amazing equipment. I’ve been coming here for 3 years now, and I have zero intention of going anywhere else.

Source: Google

★ 5

Best gym. Best staff. Eat experience

Source: Google

★ 5

Lincoln and Rich are the greatest managers. They made me feel so welcome when I started my membership! I’ve been here for a few months now and the gym is great. Kept clean and friendly staff

Source: Google

★ 5

Absolutely love this place!!

Source: Google

★ 5

Can’t say enough about Carbon. If you’re looking for a gym that has a great atmosphere and top of the line equipment. Carbon is the place! Highly recommended!

Source: Google

★ 5

Source: Google

★ 5

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★ 5

Source: Google

★ 2

Originally I was told I could bring in a guest for free. My friend (also a member) came to work out with me and he brought his sister from out of town to come work out with us. We were under the impression she could come in for free based on what we were told when we signed up. They said they changed their policy about a month ago (we had no idea and got no information sent to us about this). They tried to have her pay $25. We explained the situation and they compromised and we paid $12. Still a very poor customer experience. We were literally told we can bring a guest for free. When we did they made us pay. It was either have my friend’s sister sit in the car or pay the $12. Really disappointed in the leadership on this… I guess be mindful that when you sign an agreement with this gym that things could change on you no matter what the sales person tells you. On a positive note, the gym has great equipment and a lot of solid people attend the gym. See photo for their current advertising on instagram…

Source: Google

★ 1

At face value this gym seems nice, however, they have very shady and slimy marketing practices that are unfortunately par for the course for “upscale” gyms. They claim to offer a free 7 day trial but when you go to try the gym they require your card and banking info. This is annoying but expected. The worst part is they offered me a free day pass, but again when you go to use the day pass they tried to charge for it. It’s a shame because I would’ve considered a membership here if it weren’t for their predatory tactics. When I asked the front desk why they do this they said “If we told people the free trial required bank info then we’d never get anyone in the door.” It’s simply gross, go to redcon instead. Here’s texts of my interaction before I went for the “free” trial

Source: Google

★ 5

Source: Google