★ 5

In town for the holidays. This location is solid. It's clean and the staff is helpful. If you need a mat, good luck. I had to walk the whole gym to locate one and the one I found was torn up and should've been thrown away. The cleanliness is what I appreciate. 5 stars but get some mats unless there's a reason why there aren't any that I'm unaware of.

Source: Google

★ 5

Friendly and helpful staff. Facility and equipment are well kept and clean.

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★ 5

I been working out with Peter for 2 months now at Crunch. I never knew I had the motivation or the confidence to walk in the gym and push myself more than ever. Peter really helped me to show what I thought was my limit and destroy that limit. Definitely love the facility and Peter is the best trainer to work with!

Source: Google

★ 5

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★ 5

After having strokes and currently dealing epilepsy, I try to have more way to stretch & move my body. Coach Becton-Martin really helped me improve mobility & push through painful workout. I definitely getting more strength and my mental health is also improving.

Source: Google

★ 5

As a gym goer in the past I was always anxious - here I have felt included and more relaxed. I also used a trainer - Peter- he is wonderful and challenges me to keep going. With his help, I have improved in strength and stamina, but my weight goals are moving slow. But I'm still pushing on!

Source: Google

★ 5

I’ve been working with Peter for the last three months and am really impressed by his knowledge and how he’s helping me reach my goals! He truly cares, making it easier to show up. I can’t recommend him enough! Excited to see where I’ll be in another three months. I’ve lost 12 lbs these last 3 months with him and several inches off my stomach, legs and arms

Source: Google

★ 1

Poor customer service, I’ll go back to the Austin Peay location.

Source: Google

★ 1

Gym itself was fine. My problem was more with personal training. Contacted multiple times regarding payments and very hard to get into contact with. If I do finally get into contact with them, it’s no help. I’ve been charged at least 3 extra times after the “contract” was over and no help was given. I was recommended this gym by multiple people and unfortunately did not have the same experience as them.

Source: Google

★ 3

Great gym just feels like a freezer easy to get sick and lacks cleanliness especially womens restroom

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★ 5

Peter is the best personal trainer! After 4weeks of training with him, I was able to walk my first 5k. Thank you Peter for helping me become the best version of me.

Source: Google

★ 1

VERY DISAPPOINTED!! Something fishy is happening. Be aware of payments and keep track of what is being charged!!

Background: I moved in September of 2024 and canceled my account in August of 2024 with the last payment suppose to be September 2024, or so I thought.

I kept getting bills and when I called they said because the system was down there was no proof I canceled. The manager then told me I was now all set and refunded the charges. I was also told to not worry about the emails and calls from the billing department and everything was handled.

Fast forward to January 2025, I was still getting calls and emails from the billing department and they were adding up do to late fees. I called the billing department and was told my account was still active. I called the gym again to ask why it wasn’t canceled. They told me I was all set and again not to worry about the billing department.

Now yesterday I checked my credit report and I have something in collections. MY ACCOUNT WAS NEVER CANCELED, after being assured on multiple occasions my account was canceled. I have a bill in collections and a bill that is over $200 at the gym itself. THIS SHOULD HAVE BEEN RESOLVED A YEAR AGO! When I canceled in person.

Source: Google

★ 5

Just want to give my props to my PT Peter. Peter is very outgoing, encouraging and very energetic. Peter is a ball of energy. I’ve been working with Peter for a month and has seen major progress within my body and I AM VERY PLEASED BY THE RESULTS. Peter takes his time explaining what I’ll be working on that day and also shows me how to properly work the equipment to target specific muscle groups. 10/10 highly recommend my guy Peter if you want to see results and also train with some one that cares and encouraging. Thanks Peter. You’re awesome

Source: Google

★ 5

Great place to work out

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★ 5

The best atmosphere for a gym! I met Peter on my first day when I was super nervous and overwhelmed. I've been working with him for a several weeks now and I'm already seeing results! He's knowledgeable at what he does, AND has tremendous patience with my aggressive autoimmune disease. He will always meet my energy where I'm at that day. Peter has helped me to keep a positive attitude about excersize, even when my body feels completely against me. I'm grateful for every personal training session, and I'll be here for forever! 🙏

Source: Google

★ 5

Being a heavyset person for most of my life, the idea of going to a gym - much less getting a trainer involved - was intimidating, to say the least. Right off the bat in our kick-off meeting, Peter was super involved in getting to know my goals, my concerns and helped me come up with realistic expectations and goals to set off with for the first few months of training. Three weeks in and I'm already feeling progress. His encouragement and positive attitude is so helpful, on top of his willingness to answer any question I may have, be it about exercise, nutrition or anything health related. I can tell simply by all of the individuals who approach him each time we train that he is a beloved trainer/person there at Crunch, reinforcing the fact I've landed on what I feel is the best trainer for my needs. Highly recommend checking out Peter if you're wanting to give training a try!

Source: Google

★ 5

My name is Artavene Watkins crunch fitness has great staff including a manager Eric is great and understands helps people with clients membership and helping current clients with managing their membership. I enjoy the facility always looking forward to crushing my workouts.

Source: Google

★ 5

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★ 5

Kiva was very helpful

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★ 5

Kiva was very helpful!

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★ 5

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★ 2

Just went to see what crunch is all about, but certainly not for me, too many people in one building, around 6ish, really crowded loud, everything is too close together, not spaced out, when the general manager was describing the place, could not hear him clearly for the noise, probably a good place for young people, but not people my age, two stars for the tour of your place, glad we went at their peak time, helped to make my decision not to join!

Source: Google

★ 5

I’ve been training with peter for one month and i’ve been seeing results since week 2

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★ 4

Gym equipment is fairly good, staff also very good and helpful. Only downside is how packed this gym gets. For those who get it, there's only 1 pec deck, just ONE.... You get what you get though, it is of the cheapest gyms in Memphis, but the machines are really really good

Source: Google

★ 5

Overall the gym is great. The staff is always friendly and helpful.

If you need a personal trainer PETER is your guy. Going to the gym and not knowing what to do is very intimidating. I had no intention on signing up with a personal trainer. However, after doing my kickstart with Peter my thoughts on the idea changed. It has been one of the most rewarding decisions I have ever made. I have been training with Peter for about six weeks and I have seen tremendous progress. He is very knowledgeable and he also motivates his clients. He will push you but I appreciate it. One of my goals was to be motivated to work out and do it the right way. He has helped me reach that goal and I’m on my way to crushing my weight loss goals as well. Thanks to Peter when I am working out outside of my training days I can do so confidently. He makes sure you have the proper training techniques to use the equipment properly/correctly which was also a concern. Thank you Peter for being passionate about what you do. It shows and just know I appreciate you!

Source: Google

★ 5

I love Crunch gym. The staff is very friendly, and there is a variety of equipment. My goal was to build muscle, strength, and flexibility after cancer treatments. My trainer, Peter, has been awesome! He is extremely encouraging and fun to work with. I have done personal training before, but he is the only trainer to take pictures to show my progress. I am achieving my goals and feeling stronger and more energetic.

Source: Google

★ 5

Training with Peter has been such a positive experience. Not only have I gained muscle and strength, but I’ve also learned to appreciate that every little improvement is actually a big step forward. His encouragement, knowledge, and support make every session something I look forward to. I feel stronger, healthier, and more confident thanks to his guidance—and I can honestly say I wouldn’t have made this progress without him!

Source: Google

★ 5

I have to say after joining this gym and started strength training little over a month ago I have seen great results. My trainer, Peter,is the best..hands down. He makes training fun, never a dull moment with him. My training sessions go by so fast it doesn't see like I am actually working out but the scale doesn't lie. I saw redults in two weeks time. Peter is very thorough and I like that he has a work out plan for each individual. I don't think I would have made a big difference in this little time if I had not began training with Peter. If you are on the fence about getting a trainer, take it from someone who hated doing any type of work-out, give Peter a try you will not regret it!!! THANKS PETER!!!!!

Source: Google

★ 5

I absolutely love this Gym! I have tried many gyms, but this one is by the far the best one‼️ I have an awesome trainer named Peter and he is THE TRUTH‼️💯💪🏽 Peter has helped me tremendously in my weight loss journey and makes me feel so comfortable while working out‼️ Peter has helped me build so much confidence within myself and I’m forever grateful for him‼️❤️ This gym has amazing work out equipment and a staff full of smiling faces ready to help you in anyway possible. Hands down, Crunch Fitness is the best gym you will ever find‼️❤️ GO SEE PETER‼️💪🏽❤️

Source: Google

★ 5

Training with Peter has been one of the best decisions I’ve made for my health. He makes workouts fun, challenging, and never boring. I used to dread going to the gym, but now I actually look forward to it!
He is super supportive, always encouraging, and knows exactly how to help you push past your limits without overdoing it. Couldn’t ask for a better trainer!

Source: Google

★ 4

Just need to fix the common area lockers that have doors snapped off. Just looks like crap

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★ 5

I just joined crunch and I love it here, there are lots of things you can do here except swim they have no swimming pool, they have trainers if you wish to get one, other than that I love the place

Source: Google

★ 5

Great gym, atmosphere, and great music!! Shoutout to my personal trainer Peter!!! He is very understanding and will get you to the goal you desire!!!!

Source: Google

★ 5

I’ve been going here for a few months and Peter has been amazing! He is so knowledgeable and patient! I stated seeing just a few weeks after I started.

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★ 5

This gym is incredible! Super clean and they have everything you need. The workers here are all amazing as well and take pride in their job. Javahn and Javier are so friendly and welcoming! Can’t recommend enough!

Source: Google

★ 5

I’m soooo impressed with Peter ( a personal trainer) at the Cordova location. I could never imagine enjoying going to a gym until I started our personal time with him. Time is up before you know it because he makes working out soooo fun!! I would suggest him to anyone that needs a heavy” I need to get started on a healthier life journey’” because he is definitely a morale booster to make that journey easier. The final part is although it’s fun, he gives you a strong workout. Keep up the great work and I couldn’t have a better trainer. Peter “the GOAT” especially when you motivated lazy ole me, lol!!!!

Source: Google

★ 1

Does not open at scheduled hours

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★ 4

Great spot for working out

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★ 5

It really takes a lot to "Wow" me, but from my entrance into the building, I have been impressed. The staff members I encountered has been extremely helpful in establishing my membership.

I have to recognize my trainer, Peter, who has went above and beyond to help me achieve my goals even with my injuries. His professional training has demonstrated much care and concern for my well being. He is very knowledgeable about the body and how to aid in its recovery process. My kick off session with Peter let me know I was in good hands.

The atmosphere at the gym is very pleasant. I am new in Cordova, but I have found the people to be so friendly and supportive. I could go further into that, but I won't. I do thank God for a total stranger (Mrs. Margaret) for crossing my path this week. She is a blessing!

Overall, my experience here at Crunch has been amazing!

Source: Google

★ 5

If you’re looking for a personal trainer, I highly recommend Peter! What I value most is his flexibility with scheduling — he always manages to work around my busy life, which makes it so much easier to stay consistent. Peter is more than just a trainer; he’s a true motivator who pushes you to do your best without ever making you feel overwhelmed. I’m only 1month in and I’m definitely seeing results. Each session feels intentional, and it’s clear that he genuinely cares about helping you achieve your personal goals.

Source: Google

★ 1

I have been trying to get my personal training membership canceled here for over a month now. I have signed 3 papers that says I cancelled my personal training but the first one they told me was invalid and I needed to come up there to cancel it again and the second one was legit and I still got charged. This is going on over $400 alone I have spent trying to get a refund on my membership. I know that it’s non refundable but if I show up the second time to cancel and I get told that I don’t have anything else to pay I should not get charged again. I advise people to not do personal training because I have had two trainers quit while in the mist of me trying to cancel both times.

Source: Google

★ 5

I honestly never knew how fun the gym could be until I came here! All of the instructors and staff are amazing! I love the classes and the atmosphere! I’m hooked for life! Special thanks to Sidney, Tray, Mignon, Aaron and Brandon!! A great team with awesome motivation! 😊

Source: Google

★ 5

Wonderful place to get in shape! Plenty of everything you need to accomplish any goals! Stop by and see for yourself!

Source: Google

★ 5

I enjoy Crunch!! Training under Peter has been the greatest experience ever! I have h been wanting a trainer for a while and I’m glad he was available! He is VERY knowledgeable at what he does and is mindful of what you can and can’t do!

Source: Google

★ 5

Supportive. Empowering. Game-Changer.

I started training with Peter in early June, and it’s one of the best decisions I’ve made for my health. From the beginning, he listened to my concerns, gave helpful meal prep tips, and made me feel seen—not just as a client, but as a whole person.

I was hesitant about working with a male trainer, but Peter proved all those fears wrong. He pushes me in the best way, hypes me up, and makes me feel confident and capable every session.

Living with an autoimmune condition, there are days when my body needs modifications—and Peter never skips a beat. He checks in, adjusts without hesitation, and supports me through it. Then, when the flare-up passes, he gradually helps me build back up to the original movements. That kind of care and patience goes a long way.

I’ve already come so far, and I’m doing things I never thought possible. I feel stronger, more energized, and more motivated than ever. Peter isn’t just a great trainer—he’s truly a blessing on this journey.

Source: Google

★ 5

Source: Google

★ 5

I have been a member since March this year and have made do much progress with my health goals. The facility itself has everything you’d need no matter where you are in your fitness journey. They have a very welcoming staff, but a special shoutout to my trainer Peter!! He genuinely cares about his clients and LISTENS to their needs. I’m so grateful for his assistance in motivating me to stay consistent and encouraged. If you’re looking for some assistance in getting on track, Peter is your guy!!!!

Source: Google

★ 5

I train with Peter and he’s AMAZING! He keeps me motivated and laughing through the pain lol. He is very flexible with scheduling and encouraging me, especially on days where it’s a struggle to show up. Definitely 10/10 recommend!

Source: Google

★ 5

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★ 5

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★ 5

Gym equipment is great!

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★ 5

Never a wait on machine or benches

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★ 5

I like the variety of machines and amenities that the gym has. I enjoy the classes and how comfortable I feel walking in. I have a personal trainer, Austin who has really helped me on my way to my goals, while making sure I understand the why behind what I am doing.

Source: Google

★ 2

PLEASE CLEAN THE CLASS ROOM! THE FLOOR IS FILTHY 😡!!!!!!!!!!!

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★ 5

Love this place while trying to get back in shape. No pressure, you can be invisible or not. It is your choice. Have never felt uncomfortable.

Source: Google

★ 1

I’ve called this place multiple times to cancel my membership since I no longer live in limits to drive to cancel in person. I sent in an email explaining I needed to cancel as I was told to do from the very beginning by a front desk staff. I’ve been hung up on rudely when trying to gather more information as to why I keep being charged. I’ve been given the run around about the cancellation. Today makes the third maybe fourth month this company is charging me for a membership. They’ve done it so much that I’ve lost count. I’ve spoke to the “general” manager who said they would handle it and refund me, but guess what? I’ve received nothing. Therefore, I will be letting others know how this place has been continuing to charge me. I’ve been nice and understanding about the situation but at this point I’m fed up. Guess I’ll record the next phone call from the so called manager who said he would give me a refund if I left a good review on here. 😂 sounds pretty pathetic that you have to bargain with the manager to get them to do what’s right.

Source: Google

★ 5

Good location and they have enough equipment to get the job done.

Source: Google

★ 1

Dear Crunch Fitness Management

I am writing to formally express my deep concern and dissatisfaction regarding my recent experience with Crunch Fitness, specifically related to your personal training services and lack of adequate customer support.

When I initially signed up for personal training, I explicitly asked the representative about the cancellation policy. I was told that once I signed up, there was no way to cancel. This information is blatantly misleading and contradicts the written terms of the contract, which clearly state that customers have seven (7) days from the sign-up date to cancel. This misrepresentation suggests a serious gap in staff training or, worse, an intentional tactic to prevent customers from exercising their rights. As someone with a background in legal matters, I find this practice not only unethical but potentially unlawful.

I was assigned to a trainer named Brianna, who was professional, patient, and responsive to my needs. However, after returning from a trip, I attempted to reconnect with her to resume sessions. After finally reaching her and successfully scheduling a session, I was abruptly notified that the session had been canceled. When I followed up, she informed me she was no longer employed with Crunch and instructed me to contact the manager.

To date, no manager has reached out to me, despite repeated efforts on my part. Meanwhile, charges are still being deducted from my account for services I am not receiving and for which I was never notified of a change. This lack of communication and failure to deliver contracted services is both unacceptable and unprofessional.

To resolve this matter, I respectfully demand the following:
1. Immediate cessation of any further charges to my account.
2. A full refund for the sessions not rendered following Brianna’s departure.
3. Written clarification regarding Crunch’s cancellation policy.
4. A formal response from a manager within 5 business days.

If this issue is not resolved promptly and appropriately, I will be forced to consider legal action and report this incident to the appropriate consumer protection authorities.

Thank you for your immediate attention to this matter. I look forward to your prompt response.

Source: Google

★ 1

Worst gym to get anything done. If you want a lifetime membership this is the place. I moved out of town and I went to this gym 5 months prior to moving! First time I spoke to the people up front and they said they submitted the request to close the account. Next month come around I get another payment extracted from my account. I go back up there and speak with Eric the GM he said he would take care of it and wave the fee for cancellation. Well that didn’t happen and my annual fee hit the next month as well. WENT BACK UP there and spoke with the MIT and he said he would take care of it. Didn’t happen ! On the fourth time I’m beyond pissed I go back up there and speak with Eric AGAIN and he ensures me that he will get it canceled and refund me the money. DIDNT HAPPEN ! So I contacted my bank and dispute me the charges I had no other choice. And now I am getting an email saying I’ve sent to collections 🤬 I’m not in the state anymore so I can’t go up there and everytime I call they can’t seem to find Eric to get him on the phone. Someone needs to reach out me and help me resolve this!

Source: Google

★ 1

Customer service was not in the building at all. I went in on a Wednesday around 2pm. I signed up online so I went straight to counter when I got there and stood there for about 10 min before anyone came up to me. I was not shown around or told where anything was. She did try to sell me a trainer for $10 though smh. After my workout I asked about the hydro massage chairs and she said one would be available in 1 min and to sit to the side and she would let me know. 15 min went by and I finally just walked out. Definitely will not be going back to this location.

Response to Owner: I’m not sure which part you cannot understand. Everyone may have been offered but as I stated I was not. And I think 15min is a fair enough time to be patient, especially when I was told 1 min.

Source: Google

★ 5

Very positive experience. Variety of equipment. My trainer Zach is amazing, very motivating, help me meet my weight goal and gain abs. Overall, amazing experience.

Source: Google

★ 5

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★ 3

Bathrooms and staff could be little more cleaner place was trashed in men's room every towel dispenser was empty not clean at all but it was great place to work out in a town im not from

Source: Google

★ 5

I’ve been training with Peter at Crunch Fitness for about 2 months now, and I’m already seeing great progress! He is incredibly knowledgeable, motivating, and genuinely invested in helping me reach my fitness goals. Every session is well-structured, challenging, and tailored to my needs. I’ve gained strength, improved my form, and feel more confident in the gym than ever before. Highly recommend Peter if you’re looking for a personal trainer who truly cares and gets results!

Source: Google

★ 5

I have been training at Cordova since they opened. Peter is by far one of the best trainers I have had. In a month, I can already see changes in my body! (My pants fit so much better!) Thanks Peter!!!!!

Source: Google

★ 5

I’ve been working with Peter for about a month now, and I can say that he truly cares about his clients, and loves what he does. I’m very happy with the progress made within such little time, and I can’t wait until I reach my overall goal. With him as my PT I know he will help me accomplish this goal !

Source: Google

★ 1

Ok where do I start. I’ve been trying to cancel this membership for the last 2 months. I have called they told me I had to come in person. I’ve been up there and spoke with a manager, I wish I would have gotten his name. He advise he would cancel and I would have to pay the fees if I did a good review of them. I haven’t used my membership in months but I did review and completed form and still to this day I am being charged for this. I was charged May 5th and know I just got an email that I need to pay $77.98. I’m so confused so I called again this morning and no managers available until after 12. Cancelling a membership should not be this hard and I’m tired of asking. This is horrible customer service. I’ve since deleted my org review. Please cancel my membership.

Source: Google

★ 5

Source: Google

★ 5

I’ve worked with Peter for 6 months and had amazing results! He makes it obvious that he cares and is passionate about his job & helping individuals to produce results! He was very patient, informative, and encouraging throughout the process. If you’re considering a trainer, I recommend Peter 100%.

Source: Google

★ 5

I’ve been training with Peter for a while now and feel more knowledgeable about correct exercise form and learning about the machines this gym has to offer. He customizes a plan to suit one’s own goals and I am very impressed with the progress so far. He has been a great guide to someone like me that is new to the gym. Highly recommend!

Source: Google

★ 4

Source: Google

★ 5

My experience has been the best!!! I came in a little hesitant but Brooke❤️ was right on top of making me feel comfortable and got me set up quick!!! She was wonderful!! The staff are always nice. and My trainer Sidney is the best!!! Best Gym Community Ever!!!

Source: Google

★ 5

Peter has been very helpful and insightful on my gym journey. There isn’t a day that goes by where I don’t leave the gym feeling physically challenged. Great motivator!

Source: Google

★ 5

Migon was great!!!!loved her energy!!!

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★ 5

wonderful gym i definitely enjoy coming and have seen so much progress after training. everyone is so sweet and respectful! love coming here!!!

Source: Google

★ 5

Crunch Cordova is very clean and the staff are very helpful. If you’re looking for a great environment to enjoy your workouts, check out Crunch Cordova

Source: Google

★ 5

Before I started working with Peter, I was only doing a minimal range of exercises each day I stepped foot in the gym. Through a month of working with him, not only have I gained form in so many different exercises, but also I’ve hit so many personal bests in the gym! Never would I have thought I could lift 135 on the bench, 205 on a deadlift, and even 95 on an overhead shoulder press! Peter is the best trainer, and I highly encourage working with him always.

Source: Google

★ 5

Working with Peter has helped me learn proper form and I’m able to get the most out of my workouts, have more energy and feel confident. Very happy with my progress!!

Source: Google

★ 5

I come to this gym every morning and am greeted every time by the kind soul that is Brooklyn Hand! Brook comes in every single morning full of energy, optimistic, and is always ready to go. If something is not done, she takes matters into her own hands and does it herself. She works well beyond her pay grade, not because she has to, but because she wants to for the sake of all members of Crunch.

Brooklyn does her best every day to ensure the well-being of all Crunch Fitness members and does it with a smile on her face and a positive attitude. She is enthusiastic every single day and works to provide quality care and reassurance to all members of Crunch Fitness. She never cheats the job, is always on time, and operates professional, despite in personal struggles she may be battling herself. That is all you can ask for in an employees, but that is not easy to come by today. Crunch Fitness is very lucky to have Ms. Brooklyn on staff and she just may one day become the General Manager of this gym if she really wanted to!

I can go on and on about how great of a job Brooklyn does at Crunch Fitness, and that is a testament to the many lives she has changed and the people she has touched, simply by showing up and doing her job every single day.

I am thankful to now be able to call her a valued friend as she is now the very first person I look forward to speaking to, the very moment I make my way into the gym in the morning.

Big Brooklyn Hand fan right here!🫶🏾

Source: Google

★ 5

i can’t recommend peter enough if you trust him and his training you WILL get the results you’re looking for!

Source: Google

★ 5

Peter is a great trainer, I saw results in 2 weeks of training with him. Best trainer out!!!

Source: Google

★ 5

Haven’t had any issues at this location, child care is so sweet to my babies, and staff is very friendly. I do want to point out Eric Specifically, he’s been so helpful from day one. I had some billing issues, and any and every time I’ve reached out to him he’s almost immediately fixed whatever issue(s) I’ve had. 10/10 management!! ❤️

Source: Google

★ 5

Peter at crunch is AMAZING! he helped me to gain 5 lbs in 3 weeks, i could instantly see results! Check him out!🤌🏽🤌🏽

Source: Google

★ 1

If you want to be BLASTED with bad pop-rap over bad speakers that your headphones can't block out every workout, this is the gym for you.

Edit: If you go after 5pm, this location is so crowded that it is essentially unusable because it is so overcrowded.

I hate this place.

Source: Google

★ 5

Peter a cool dude gained muscle weight back

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★ 3

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★ 5

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★ 5

Let’s talk about Scott. He’s one of the most elite custodians I have seen in a long time. The way he takes his time & executes any task that is given! Top tier service!

Source: Google

★ 4

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★ 5

Peter is AMAZING!!!! Very knowledgeable, patient and understanding. Don't get it twisted Peter will challenge you but its a good challenge!!! He is very big on proper form. You can definitely tell that he loves what he does. Since I have been working with him I have seen a difference in my body and in my endurance. He has definitely changed my outlook on going to the gym. The environment itself is motivating and encouraging. You don't see the Crunch Fitness trainers with frowns on their faces. Always willing to help! It doesn't smell in there lol. The music is always on point. Time flies while you're there! Thank you Peter and Crunch family!

Source: Google

★ 5

The best decision I've ever made was getting my health in order. In just one short month, Peter has helped me change my best friend and I life. He never lets me quit and gives my bestie and I the right push. Shout out to Kiva too, shes always so encouraging and makes us feel so welcomed. I'm happy to report that I'm now so full of energy and no longer pre diabetic.

Source: Google

★ 5

I only started at crunch a short month ago, but it’s feels like a life time! I started there with my best friend, and now frequently go by myself! I started training with Peter F and am already seeing results!! He has been nothing but encouraging..and trust his good mood is always contagious :) The rest of the staff is absolutely amazing, and super friendly! Always coming in to a warm welcome 🤍

Source: Google

★ 5

Y’all , Peter is the shit! ( lol ) .. he’s been absolutely great in helping me build up my muscles and actually lose the excess weight I have and actually seeing the results on a picture month by month really inspires me to KEEP GOING! SHOUT OUT TO PETER! :)

Source: Google

★ 5

I have been working with a PT (Peter) for almost 4 months and lost over 25 pounds thus far. Peter is the perfect blend of pushing you past your limits but recognizing what you can do. I’ve gain so much strength and confidence in the last 3.5 months. My clothes are starting to get loose and I’m truly getting stronger. If you wondering if it’s worth the investment know that I believe it really is.

Source: Google

★ 5

I do personal training with Peter and can see a visible improvement in my physique after only 1 month! PR went from 125 lbs to 200 lbs in 4 weeks. Love it here!

Source: Google

★ 5

I’ve been working with Peter on my fitness journey and in less than a month I saw results. He has been an amazing trainer and motivator. Keep up the great work!! :)

Source: Google

★ 5

I love this gym. The staff and the fitness instructors are awesome! Everyone knows how to bring fun and excitement in healthier lifestyles. GM Eric has shown on several occasions that he truly cares about his guests. He has been able to successfully address all of needs with my account upgrades.

Source: Google

★ 5

The have a lot of equipment, good staff

Source: Google

★ 1

Bad customer service and are rude and before you sign with any coach Read everything before you sign they cheating me and he steal my money after when I’m signed I tell him I will move. I need to cancel my membership. He told me you can’t because it’s contract.

Source: Google

★ 1

Poor communication. I was charged incorrectly. I have tried to get in contact with the GM for weeks. Talked to 2 employees so far and neither have called me back.

Source: Google

★ 1

I should have just stayed at Esporta. There is never any leadership available . There is no transparency in policy, the training experience was awful , you are charged and penalized for mistakes made by staff, and they make it extremely difficult to cancel if you want to. Do not waste your time .

Source: Google

★ 5

I had some billing issues, and Eric Smith at Crunch handled everything professionally and efficiently. He was very welcoming, took the time to address my concerns, and made the whole process smooth. Great customer service and a great person overall! He’s the man!!! Give him a raise for sure!

Source: Google

★ 5

This place really helped me gain muscle while losing weight with a personal trainer, Peter, who’s the best trainer in my opinion. There’s tons of great people and tons of workouts to do, I give it a 5 star

Source: Google

★ 5

I chose the BEST place to get back into fitness! 💪🏾🥳

Source: Google

★ 5

First off when I walk through the doors every morning at 6:15am I am greeted with this amazing energy from Brooke. She always has the motivating energy that you need to start a great workout. I would never go to a different gym! Kiva the AGM is also out standing and will do anything in her power to help and assist a crunch member. Let’s not forget about Eric, Brian and Bre. This staff at crunch is awesome.

Source: Google

★ 5

I went to this crunch for a while and was a founding member there! I loved it! Best place ever!!

Source: Google

★ 4

Musics often too loud, can still hear it with my head phones all the way up ... Other than that, good gym

Source: Google

★ 4

lot of machines, heavy bags, but really crowded.

Source: Google

★ 1

They keep trying to charge my card after not using their memberships for months. I was smart enough to use a prepaid card instead of my actual bank card. Initially I signed for the monthly NO CONTRACT plan which I realized now was just another bait and switch tactic. There is no option to cancel the membership over the phone or online. You are forced to go in person to cancel after they already ranked up fees on your account

Crunch Fitness Cordova have now added a $173 collection account on to my credit report which is the in the process of being disputed. I only visited the gym TWICE.

Source: Google

★ 1

This club typically has great customer service, I’ve been coming here since they’ve open but the new girl at the front desk (with the new work or east cost accent) is rude. I’m not going to in detail, but I’m irritated enough to point I sat in my driveway to right a review.

Source: Google

★ 1

ETA: it’s been six months since we canceled and they just tried to charge my bf’s card $70

“No hassle cancellation policy” my butt. Called to cancel in August and the manager was supposed to call me back and never did. Moved across the country a few weeks later and called again and that’s when they tell me it has to be in person or I have to email them proof of my new residency (which is none of their business). Finally got ahold of a manager and he said the same thing, that it had to be in person or an email with new residency. My mom was able to go cancel it for me but they’re still charging me next month to make up for the “free” first month

Source: Google

★ 5

Perfect mix between traditional, planet fitness, and CrossFit gyms. Excellent atmosphere and an amazing place to work hard and sweat it out either individually or in a group.

Source: Google

★ 3

El precio es bueno, pero se mantiene muy lleno, hay que esperar a que terminen con una máquina, no hay colchonetas, steps, bandas elásticas. Es muy pobre

Source: Google

★ 5

Training with Peter has been a game changer for me. He knows how to push me without it feeling overwhelming, and I'm finally seeing progress-gaining muscle, losing weight, and I even hit my PR of 185 Ibs! He's super motivating and always keeps things positive.
Plus, he's just a great guy to be around. If you need someone to keep you accountable and make workouts enjoyable, Peter's your guy.

Source: Google

★ 5

I can’t recommend Peter enough! From day one, he took the time to understand my goals, fitness level, and any limitations I had. His workouts are challenging yet tailored to my needs, ensuring that I stay motivated and make real progress. Thanks to his guidance, I’ve gained strength, confidence, and a new appreciation for fitness. If you’re looking for a dedicated, professional, and truly inspiring personal trainer, Peter is the best choice!

Source: Google

★ 5

Source: Google

★ 5

I recently re-joined crunch in Cordova. I stopped going in 2023. I started back up January of 2025. I was feeling so defeated, depressed & overwhelmed with life so I decided to goto the gym and get myself together. Not knowing I would get the BEST trainer there is at Crunch (PETER) .. We only been working for 4 weeks now and Every time I feel better about myself after leaving and I definitely see results faster than I thought I would. Peter works with you and motivates you. He doesn’t overwhelm you but most definitely pushes you to the best you can be!! He is always in a great mood & smiles & have actual conversations with you. He can also help you on how to improve your diet. I enjoy going to the gym now and not feel uncomfortable or lost when going. I recommend Peter for your persona training 10/10!!!! Thank you Peter!! Keep up the great work !

Source: Google

★ 5

The manager LEXI is AMAZING. She is one of a kind. A great asset to crunch. Me and my family appreciate her in a great way. Keep up the good work

Source: Google

★ 1

Dirtiest Gym in the 901, employees standing around everywhere hanging out, trainers not clearing weights or wiping down machines. I assume they don't have a manager anymore.

Source: Google

★ 1

White guy working the front desk Friday night with long hair was no help. I asked him where was a particular class supposed to be and he straight up said “ I don’t know.” He didn’t try to offer any help or anything. I had to ask him if he could see if someone else knew. He then proceeded to walk away stating he was looking for his manager just to come back and say “I’m pretty sure it will be in the group fitness class.” Literally no help or had no clue about the things taking place with his own job.

Source: Google

★ 1

they are overcharging fees, and not honest people

Source: Google

★ 4

I came in 3 months ago looking to gain weight and strength train. Pete took my case with high enthusiasm and motivated me to start something I’ve never tried before!
Now I have been able to maintain a more comfortable weight for me and he has given me the knowledge to keep it that way, through diet and exercise routines.
So thankful for non-judgmental personalized training and to be treated as an individual. Still lots of work to do and I look forward to it 😊
Thanks Pete!!

Source: Google

★ 5

Today at crunch Took Mignon class and she is by far a very seasoned instructor! She knows how conduct a great fun class! And then Kieva and Brooke at the front desk were so nice and friendly and helpful! Kieva did her job and sold me on a consultation, but she was so great at it I was surprised…lol and Brooke was pleasant and showed me to the massage chair and set the timer for me. It was just an awesome experience and I feel my money is well spent!!

Source: Google

★ 5

When it comes to the trainers, Peter is a big help. Within two months he helped me reach my weight and strength goals quickly. I now have a better understanding of the exercises and equipment i use to help me progress. Highly recommend.

Source: Google

★ 1

I paid for the whole year, and they're still trying to charge me monthly. It's been almost a month and I haven't received my refund. I had to contact my bank to block them from trying to take money Ivhave already paid. Same excuses everytime I complain..... I would not recomend this place, Im not renewing when my year is over.

Source: Google

★ 5

Source: Google

★ 5

I started going to crunch to gain strength and to gain weight. And I talked to one of the trainers , his name is Mr Peter ,I told him what want . He said we can do it , in one month I seen the change of my strength and gaining weight. Now as he said , I am in a good shape , he is very friendly , kept me scheduled even sometimes when I feel not to go , he called me and gave me that good advice, “ hey you can do it, once you get here you feel energized “ kkkk
He is the best !! He knows his job very well
Thank you Mr Peter !!

Source: Google

★ 5

The only bright spot in this gym is the PT Peter. He actually cares about his clients and takes his time to ensure you have a positive experience everytime. He is very knowledgeable and has great energy.

Source: Google

★ 1

These are the most unorganize people I’ve ever dealt with . They charged my card twice . I called 2 weeks about a refund and I even went up there in person regarding a refund I told I’ll get a month free and a refund . I was told it’ll take 5-10 business days for a refund . I still haven’t received a refund. I called yesterday to speak to a manager to set up a meeting I was told I was going to get a call back never did receive one . Conveniently the manager is always in a meeting or busy every time I need to talk to one . So I will be canceling my membership very soon these people are money hungry. The restrooms and locker room barely clean when I go . Some of the employees have an attitude problem when you ask them a question . The trainers are no good and not resourceful. I signed up for the 3month personal training program and it’s was a waste of money and time . Every week it’s random exercises, i thought that we going to come up with a workout routine for me and my body type . No it’s random exercises like everyone with trainers was doing although my trainer was cool but he didn’t listen and wanted to do what he wanted . My last session he asked me what I wanted to work on and I said core . This man looked at me like I was speaking Spanish to him . So he asked me what else I just said legs so during the legs workout he asked me did I want to work on core after legs . No sir . I wanted to work core to begin with , that’s crazy to me . I’m paying you ! He was very picky, he never wanted me to different variations of excerise it was strictly one way with him . And i was over it . I would never recommend crunch fitness to nobody ever .

Source: Google

★ 5

I started mid December and I've been seeing slow results in my health such as weight, sleep and energy. The facility is clean and has easy to understand exercising machines and toolsThe staff are very encouraging especially the trainer, Peter.

Source: Google

★ 4

The overall of the gym is good. The only problem are the drinks there to expensive

Source: Google

★ 5

I went in today to join & I enjoyed the atmosphere from the moment I walked into the gym. Mrs. Kiva did an amazing job showing me around, while also helping to ease my anxiety. I was sold on a membership immediately. I can’t wait to workout and have fun with the Crunch Family!

Source: Google

★ 1

Called to ask a few questions and was hung up on 2 times. Thought the first time was an accident but obviously not

Source: Google

★ 1

Really needs a good cleaning. The sauna has a lot of trash under the bench and floor needs cleaning.
Over all good facility has good machines. Just Needs Some cleaning.

Source: Google

★ 5

Great gym great staff definitely the head janitor Scott he goes above and beyond to keep gym clean always positive very friendly

Source: Google

★ 5

Source: Google

★ 5

I love the energy of the staff .They make working out fun .

Source: Google

★ 5

My experience at the gym has been very positive so far. About 6 weeks ago, I connected with Peter one of the trainers at Crunch Cordova. He has been been able to customize a training program to help me achieve my fitness goals. I am already seeing the results and couldn't be happier. If you are looking for a trainer who can help get you going or want to take it to the next level definitely ask for Peter.

Source: Google

★ 5

Great staff! Convinced me to get a trainer lol & a great one Peter helped me achieve my goals & maintain them!

Source: Google

★ 5

I’ve been working with Peter for the last 90 days and aside from being an amazing trainer, he’s an amazing guy. He’s truly concerned about his clients and his desire for you to become your best self and exceeding your goals, is truly unmatched.

Source: Google

★ 5

Kiva and Brooke are very helpful during are 7 day trail they explain everything in full detail and told everything about the workout center and was very helpful.

Source: Google

★ 5

I had my first visit recently and I loved it! The staff was super friendly, especially Sam and Bryan! They were both very knowledgeable and answered all of my questions. ❤️ Everything was super clean, we enjoyed the sauna & are extremely excited to come back!

Source: Google

★ 5

Amazing with good and great equipments

Source: Google

★ 5

Lexie was very great and helpful and Javon was too.

Source: Google

★ 5

Source: Google

★ 5

I love this gym, it is welcoming and a great space to get a good sweat in! Shout out to the General manager Eric for making this establishment a very pleasant one!

Source: Google

★ 5

KIVIA IS AN AMAZING EMPLOYEE , she deserves a major raise and double incentives, best employee ever .🔥🔥

Source: Google

★ 5

Today was first time at this gym !!!!! I loved the service and atmosphere!!! Brooke was also a very nice lady ❤️

Source: Google

★ 5

( Clean Transparent And Has A Sauna) Eric The General Manager Super Relateable And Explained Everything No Suprises. I'm Joining -David Yohnson

Source: Google

★ 5

It’s a great gym and I loooove the classes but for me it’s just too many people. So I’m mostly likely gonna gonna go to a gym with more locations and less traffic

Source: Google

★ 1

Been trying to cancel for months. Even got in touch with the manager Eric Smith who assured me it was handled/cancelled. To this day, these people keep trying to auto-debit from my account.

Source: Google

★ 5

This gym has excellent equipment and one of the trainers that I have been working with has been excellent. Working with Peter one of the personal trainers at crunch Cordova I have already lost 13 pounds. Hamdi is excellent and one of the funniest guys at crunch Cordova.

Source: Google

★ 5

Source: Google

★ 5

Source: Google

★ 5

Source: Google

★ 1

Will not let you cancel. I have lost $150 since I tried to cancel in June 2024. I went in person, they explained that even though they claimed the first month was free, to pay for that, I still had to pay one month after I left to cover my first free month. Then they kept charging me, so I called! Spoke with two more people who assured me it was fixed and I will be refunded. That was a month ago, no refund came, and I just got charged again. Does anyone know a good lawyer?

Source: Google

★ 5

Source: Google

★ 5

I love the atmosphere of the gym. I had a great workout and the front desk workers are really nice especially one guy named Hamdi who took care of everything I needed.

Source: Google

★ 5

Source: Google

★ 5

OMG my first day Lexi was incredible at the Cordova location. the gym was extremely clean and comfortable. 10/10 highly recommended.

Source: Google

★ 5

Love this location! Lots of fun activities and classes. Lexi is great and super helpful!! Clean facilities 24/7

Source: Google

★ 4

I’ve been going to this gym for about a month now and I love it! Lexi was really nice and helpful.

Source: Google

★ 5

It is a spacious facility with two great HIT training areas. In addition, I love the access to classes. The morning staff members Kiva, Brooklyn, and Brian are always polite and attentive towards my needs as well as keeping the women changing/ restroom area clean.

Source: Google

★ 5

Brook has completely been awesome since the day she started! She has been professional and very knowledgeable. She continues to show members that they matter

Source: Google

★ 5

Hamdi is a great associate and always treats me with respect. You have a great team!

Source: Google

★ 5

Great Gym , Great Vibe My Staff guy "Hamdi" makes the entrance feel welcoming, foo got great energy everyday!

Source: Google

★ 5

I love going to crunch and the people there make the experience even better. Hamdi especially has been an outstanding helper!!!

Source: Google

★ 5

Hamdi is so helpful. He gives the best service. Every time me and my friends need something, he’s always happy to help.

Source: Google

★ 5

Gym is great and hamdi was great help

Source: Google

★ 5

My favorite place to workout! Hamdi and the rest of the staff are very friendly!

Source: Google

★ 5

Staff is always friendly and welcoming.

When Hamdi is behind the counter i can always anticipate a hello or something personable to make me feel welcome and hype for my workout and i notice he does a great job interacting with everyone.

Great location

Source: Google

★ 5

The gym was amazing, the front desk attendant Hamdi was awesome he really made me feel welcome and showed me why crunch is the best gym in Memphis !!!

Source: Google

★ 5

Hamdi was very nice and inviting as well with all of the other staff. Gym was clean and nice. I recommend!!

Source: Google

★ 5

Hamdi energy is everything!💪

Source: Google

★ 4

I really enjoy the gym here. They have a pretty big space and the staff always greets me before or after a workout. Hamdi and other staff is really cool too.

Source: Google

★ 5

I love the atmosphere of the gym I had a great workout and the front desk workers are really nice especially one guy named Hamdi who took care of everything I needed

Source: Google

★ 1

I've been coming to this Crunch fitness since it's been open. It's always been the same. They have no standards and it shows. The equipment is down for months for repair. They have more wannabe trainers then cleaning staff.The garbages are always full.The bathroom is always dirty. One day i was doing cardio and watched multiple staff members walk by garbage on the floor while playing on there phones. If the local planet fitness wasn't so small. I would definitely have gone there!!!

Source: Google

★ 5

Hamdi gave me a great experience! He was super helpful showing me around the gym and even showing me how to do a workout! If you see Hamdi make sure you go to him for help!

Source: Google

★ 5

Some great staff and equipment. S/o the staff (everyone honestly but definitely Hamdi) for making me comfortable in a tough setting and making me welcome.

Source: Google

★ 1

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★ 5

This might well be the most remarkable gym I’ve attended in this city, at least on a corporate scale. From the cleanliness, to the staff, especially the young lady by the name of Brooke. She was so extremely helpful in any aspect I needed and deserves the best, which is this gym. Thank you Crunch Cordova for giving me a great gym at a great price as well as a homely feel. 🦾🦾

Source: Google

★ 5

First of all I want to say this is the cleanest gym I have ever been into. So I went in to give it a try and the most sweetest girl was in the front with the biggest smile and greeted me right away and let me know where each piece of equipment I was interested in was located. Her name was Brooke and thumbs up to crunch for making my first visit wonderful and very smooth. I will be back for sure.

Source: Google

★ 5

Lexi, Brooke, Vivian, Raven, Kiva. Caitlin. These ladies rock! This gym is IT!!! I have been a member of nearly every fitness facility in the area! This facility definitely gives MORE FOR LESS. It’s worth every dollar!!! AND it’s CLEAN! Customer service is a big deal for me! Theirs ROCK!!!!

Source: Google

★ 1

AS OF TODAY AUGUST 31, 2024 my daughter has yet to receive any FOLLOW UP response as promised by ERIC, supposedly the GM with whom she spoke to and texted dozens of times since my first post on JULY 19, 2024.

Source: Google

★ 5

I joined because Breanna was so nice and understanding and did everything in her power to help us

Source: Google

★ 1

just cancelled my membership. theres always some homeless guy just roaming around INSIDE and the place is always crowded with teenagers hanging out around the bench just on their phones and not actually working out. smells awful like an onion half the time. noone wipes down their equipment and never EVER re racks the weight.

Source: Google

★ 1

I’ve been going to Crunch for a month & a half, & to say I’m underwhelmed is putting it lightly. I have to agree with the all the reviews regarding the lack of cleanliness.

The bathrooms have tissue on the floor in the stalls. The past 2 days, 3 stalls have had wet floor signs in front of the door & one has an out of order sign. A few Saturdays ago, the trash was running over in the bathroom when I went in for an 9:30 am Zumba class. The trash in the stalls is there for days, also running over.

Additionally, equipment is frequently out of service, from the exercise machines to the hydrobeds & televisions. I have yet to get my 360 done bc the machine has been broken since I’ve been there. When my trainer asked Hassan, the training supervisor about the 350, he nonchalantly stated it was not working.

I am strongly considering canceling my membership once I’ve completed my remaining sessions with my trainer.

Source: Google

★ 2

This place started out as the right place lately the uncleanliness has gotten to me. One point no paper towels to clean machines or to dry hands. Please make a conscious effort before this gets out of hand. Cleanliness is next to godliness.

Source: Google

★ 4

Lots of equipment and great space but overcrowded every time I go.

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★ 4

A couple of the trainers are rude! I seen them evade peoples space and take over without asking if they can train there! Other than that spectacular gym!

Source: Google

★ 5

Very clean and nice staff

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★ 1

Needs to be cleaned and more and they need more cable attachments and plates on the floor especially for our busy they get plates are pretty much non-existent

Source: Google

★ 1

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★ 5

Awesome atmosphere, amazing staff, love the vibes, outstanding tour, very welcoming, I just moved out here for the next few years for my military job. And I feel right at home here! Thankful and grateful for an amazing local gym nearby.
Shoutout to Jacob Jhand.

Source: Google

★ 4

This place has tons of equipment and space. It was super busy (which shouldn’t be considered a knock against the business) so if you don’t like have a lot of other people around this may not be ideal for you.

Source: Google

★ 5

Great experience here! The front staff is super friendly and helpful! Brooke is always working the front counter with a smile and there's plenty fresh faces and clean equipment to enjoy. Definitely my current favorite workout spot!

Source: Google

★ 1

What are the actual hours I always get something different from Google

Source: Google

★ 2

I’ve going to crunch for six month nowww initially it was good. All equipment working and in good condition. Trainer is the best I love working with him. Recently there has. When couple of equipment that’s been broken for over 3 months now and today I saw this tricpes rope ripped apart. If it’s going to continue like this then better off going to other gym specially for the amount you pay to get trainer when equipment are broken.

Source: Google

★ 5

Source: Google

★ 5

Unlike some other gym memberships I’ve had in the past I have nothing but great comments for Eric and the entire staff at Crunch in Cordova Germantown Parkway-Memphis, Tennessee. But I would like to offer a special recognition to Bre Zyla and , who has always greeted me with a smile and pleasantries. They seem to be very authentic, and it brings me joy to come work out and being greeted by them! Dewayne Dukes

Source: Google