★ 5

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★ 5

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★ 5

Clean pools, nice and helpful staff

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★ 2

This used to be my favorite location in the Knoxville area. However, upkeep has dropped dramatically in the past couple of years.

First, there are major moisture issues in the pool area. The musty mildew/mold smell hits me in the face as soon as I walk in the front entrance to the gym…even in the entryway between the two set of doors.

The walls in the pool have visible mineral buildup, indicating a major moisture problem. Ladders, the lift chair and rails has major buildup and rust. One of the hot tubs has turned brown. There’s green growing on the pool deck along the drain lines. The kick boards and pool noodles are old and really spongy and dirty.

I feel like I could get Legionnaires' disease by even being in the pool area.

The showers are also awful. Shower heads are in such bad shape that fine sharp jets of water spew out in every direction except where your body is.

The upkeep is really disappointing and I now go out of my way to go to less convenient locations, especially if I want to swim.

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★ 1

I only go here bc my insurance pays for it, and they have the pool. The pool is grimy but at least the water is clean. The only thing that works all the time is the sauna bc a lot of weight lifters use it. The small therapy pool is warm most of time but isn't clean as well. So I wouldn't give this place any money.

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★ 5

Taught me something I really needed to know for my shoulders, 10/10 friendly and great people.

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★ 1

The Manger, Kaleb comes across as rude and uncaring. Doesn't know a member who's been giving him money for years. The gym is disgusting and has outdated equipment. I'll take and add pictures as soon as I can for proof but if you just do a walk through you'd be able to see how terrible this gym is, the wildest thing is, is what Kaleb wants for membership fees for the trash he provides. The manager doesnt care about his members, he only cares if the check clears. Dudes as fake as it gets. Save your money and go to a better gym that's cheaper. Or at least dont give your money to the manager, he doesn't deserve your business.

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★ 1

I've been a member there for over 5 years. I recently added my children to my account, I at first thought it was 32.99 a month, which for that place is a stretch but for ease sure. When I reread it and found out that was for every two weeks I was offended. The equipment is out of date and the ropes for the triceps have always been frayed and for the amount they charge for membership what they provide is a joke. The locker rooms a disaster, a soap dispenser has been broken for months, they just took the top off to dip your fingers in, I'm sure that's correct lol. It was my mistake that I let them take 30 from me for so long, that's just careless on my part and lesson learned the hard way but learned all the same. But to pay 70 a month for that place, absolutely not. Oh and the manger will call you brother like we go way back but treat you like a stranger. Leaving that place today felt like the best decision ive made in a while. I've already found a cleaner gym with newer equipment for less than golds. I just never looked around for convenience, thank you golds gym for giving me a reason to choose better for myself.

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★ 1

On December 20th, 2024, my locked gym bag was stolen from a locked locker at Gold’s Gym – Oak Ridge. It contained my wallet with personal documents, car and apartment keys, and training equipment.

The person responsible was reportedly already known to the gym due to previous thefts in Knoxville. So why was he allowed in without any screening? What’s the point of having a membership card if anyone can enter?

The gym never contacted me or followed up to help clarify what happened. I was left to deal with everything alone. Extremely disappointing experience.

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★ 5

Staff is wonderful here and place is coming together great. Give them a try.

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★ 5

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★ 5

Ever since I started going here 6 months ago I've been met with politeness and encouragement from staff and the trainers

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★ 3

A lot of machines are always broken, it seems like they can not get anyone to come fix them.

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★ 5

Best gym wverrrrrrrrrr

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★ 5

Best gym ever

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★ 5

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★ 5

We have been Golds member for over 10 years and absolutely love golds oak ridge !

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★ 5

Great gym and atmosphere. Could use a little tlc on some of the equipment.

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★ 1

Do NOT trust this gym with your card, your signature, or your time.

When I first signed up, a trainer sat me down for what I thought was a standard intro session. I agreed to do the free personal training session that came with my membership. I signed a form to confirm that—but what I didn’t realize is that the trainer later doctored that very document to claim I’d agreed to $1800 worth of personal training sessions.

I never received a single session, not even the free one. The trainer bailed on our appointment and ghosted me entirely. Yet despite my repeated attempts to talk to someone in charge—multiple visits asking to speak with management—I was brushed off every time with, “no one here can help” or “the manager’s not in.” Meanwhile, I kept my card info off file on purpose to avoid being charged for services I never agreed to. Staff at the front desk even warned me that if I updated my payment method, the system might automatically charge me the full personal training amount.

Eventually I got a hold of the trainer—he promised to “take care of it.” Spoiler: he didn’t.

Fast-forward to now: after months of being harassed over “overdue” payments, I finally reach a new manager. She tells me that the trainer has since been fired (shocking), and that my account only shows $25 in unpaid dues—but now also includes $85 in late fees. She says she’ll try to help. I show up in person again. Suddenly, “there’s nothing we can do.”

On top of that, they try to bill me for a 30-minute personal training session. Again—never happened. Not once.

I canceled my membership on the spot.

Here’s the bottom line: This gym allowed fraudulent charges to sit on my account for months, ignored every opportunity to correct it, and showed zero accountability. I’ve never written a negative review like this in my life, but this one earned it.

If you value transparency, professionalism, and basic customer service—look elsewhere. This place failed on every level.

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★ 4

Great gym environment. Could use some equipment maintenance and upgrades.

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★ 3

Friendly staff and helpful

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★ 5

it’s a clean gym and good staff.

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★ 5

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★ 1

DO NOT SIGN UP for PERSONAL TRAINING. I was told there would be no contract or termination fee and that was not what happened. I was unknowingly signed up for 11 sessions with an early cancelation fee of $388.80. Sessions were never on time and I never received an exercise plan as promised. They make it extremely difficult to cancel, all of my calls were never returned. This has been the worst and most dishonest place I've ever dealt with. From another review, I see I'm not the only person who was swindled in this way.

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★ 4

good equipment but some machines are always broken

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★ 4

Great place. Super friendly staff that never hesitates to fix any problems,

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★ 4

Good place. Friendly staff.

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★ 5

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★ 5

Just signed up with Payton! She was extremely helpful and informative during my sign up. I would definitely recommend this place because of her. The gym looks clean, lots of open equipment in the evenings. Going to check out the sauna today.

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★ 5

I’ve been going here for over 5 years now and it’s super homey!

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★ 5

Golds gym is the best gym in oak ridge. They have a full size locker room with showers, enough weights for any muscle head, and the best staff. I recommend this gym to everyone.

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★ 5

This gym is always clean with the nicest workers and gym-goers! Been going for 2+ years, and it’s the best!!

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★ 5

Great gym with clean facilities and great employees!!

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★ 5

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★ 5

The best gym in Oak Ridge. The vibe in the gym will push you to your new PR's.

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★ 1

My girlfriend got her and I a membership. I never got to step foot in this gym, but I was charged $440 on top of the membership fees when the very next month came due. Initial sign-up came with a complimentary session with a personal trainer, so my girlfriend scheduled her free session. She drove a half hour for the session only to find that the personal trainer had a class to teach, conflicting with her one on one session. No big deal. They talked routines, planned to reschedule the COMPLIMENTARY session , and that was that. She never followed up to claim the free session, as work and life got busy. When the fees came due for the second month…$440 charge for the personal trainer. Not only did she not use a personal trainer, she didn’t even get the “Free” session. She called about the charge, was told they would refund the charge, and the personal trainer even corroborated the fact she didn’t sign up for anything. Refund never showed up and now the Manager of this location is refusing to refund the money because he says she signed something so the charge stands instead of doing the right thing. They cannot provide a detailed invoice stating what the charges are exactly for and completely aware that she never signed up…he won’t refund the charge. If that isn’t Fraud, someone please provide me with a better example. Let’s not gloss over the fact that neither one of was got a single workout in. It’s obvious that they’re used to dealing in legalities with no consideration of what’s right or wrong. In short, they’re aware their business model is screwing people out of money.

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★ 4

My work place signed up for a business plan with Golds gym, so while I have a PF membership I decided to still get one for Golds. Michael was very nice at the nutrition meeting & showed me machines to use for my workout needs. I did see the cleanliness issue that a lot of customers talk about on here and outdated machines. The childcare room is big and it does look clean! We will be trying this out soon as childcare is a large plus side to keep people at this gym. I think if machines are updated and the place is deep cleaned the reviews will def go up ⬆️

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★ 1

As others have mentioned, the staff members are very kind and do their best to support members.
Tonight, 2/2/2025, between 6:15 pm and 6:30 pm, someone broke my lock off my locker in the men's locker room. Luckily, they don't read and were probably just looking for wallets, as they didn't take my kindle or any workout equipment. I only lost my master lock that is gone and surely broken. Do not leave ANYTHING of value in your locker, as the staff seemingly cannot do anything about destruction of property or theft. Outside of the attempted theft, the gym is dirty and many pieces of equipment are broken or in disrepair. Best to spend your money elsewhere.

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★ 1

I will first say, the workers are super sweet and this is not their fault.
BUT clearly, this organization is going downhill… I really liked the people here but since I had to start using showers / facilities before classes at night - I couldn’t keep my membership. There’s black mold all over the women’s bathroom, showers out of order, equipment always down and out of order. You get what you pay for (or less) in this gym lol. Hate to see it but I’m glad armor opened up close by.

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★ 3

Only missing massage chairs and I wish machines went up to 300 lbs.
Overall a solid gym, it's just hard to find an open dumbbell bench at certain times of the day.

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★ 1

Legitimately one of the most poorly constructed companies I've ever seen. I had an overdue account that I was not able to log in to because requesting a password reset did nothing. Calling the gym did not work as all the lines have been down. Only after a second email was I able to get a response (the person who responded was nice and helpful, thankfully) and was finally able to reset my password. Logged in, and tried paying the balance on my account only for the website to freeze each time I tried. Now my account is at risk of being sent to collections because their website won't work.

Thanks Gold's Gym, your astonishing lack of basic infrastructure amazes me.

Save yourself the time and effort by going to Planet Fitness next door, this company truly and utterly sucks.

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★ 2

Edit: The place has gone downhill. Poor communication on closures, equipment is breaking and not getting fixed, and sinks/lockers/toilets are all breaking in the bathroom without getting fixed. If anyone has a microbiology interest, you can collect some samples from pretty much every corner. I came to work out during normal business hours to find that they were closed and ended up taking a phone call in the parking lot. In the 15 minutes I sat there, 9 different cars pulled up to see if they were open. Just in case you were wondering if the poor communication about closures was my issue alone.

I pay 28 bucks a month after my veteran's discount. I get my money's worth, kind of.
Treadmills all work with loose belts, some showers have shower heads, soap is sometimes filled, pool is clean and somewhat warm, water fountains are cold and often work, sauna is hot but the steam room is used for storage, and the staff are excited to get their own work outs in. I get what I need/want out of this place for sure, but manage your expectations.

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★ 5

I really enjoy going to this gym. Very clean and professional atmosphere. Members are friendly.

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★ 5

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★ 5

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★ 5

Great morning at the gym!! 😆

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★ 1

To preface I have been on and off with this particular Golds gym since 2016. Around 2022 I switched gyms. This review is for the entire time I've used the gym and my experience of visiting after a year or 2 to see if I wanted to renew my membership.
Originally this gym was a 3/5. The equipment isn't the best. It's old and heavily used. Regularly broken. Within the last 3 years they have gotten a few new freeweight racks and a couple other pieces. From 2016-2021 they may have gotten 1 or 2 new pieces. The locker rooms are the most sad thing. Doors falling off. Mold everywhere. Toilets out of order for months. The smell is awful. Everything is old and dirty. At best it was a gym to go lift and leave. It served that purpose well. Cheap and tolerable.
My recent visit was laughable. I decided to take my girlfriend and show her the gym as it's the closest to my house and we were considering a membership together. I was immediately presented with a 25 dollar day pass fee per person. Laughable. Armor gym a few miles down the road has the nicest facility around and they are still at 15 dollar day passes. The equipment was exactly the same. Locker rooms the exact same. A total of 7 machines were broken and unmarked. I noticed 1 new piece of equipment. Absolutely ridiculous. Just my nearly 10 year ride with this Golds. When Armor Gym opens I hope this greedy gross Golds either remodels or closes.

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★ 5

This gym has a solid atmosphere and the staff is awesome. They all deserve raises.

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★ 1

This gym deserves 0 stars, but that is not an option. STAY AWAY!!! Their membership practices are deceptive and dishonest. My husband and I joined. Of course they try to sell you on having a trainer. My gut told me not to trust them and I was right. Unfortunately, my husband thought they had an interest in him and they scammed him to signing something that was different than what they told him. He is now having to seek legal representation. BEWARE they are thieves!!!

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★ 1

The men’s room is not clean and trash everywhere , The saunas do
Not work, The steam room is for storage, the blow dryers not working effectively Well at least one works! Positive is the pool looks good but why do I keep paying for this membership

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★ 5

In recent years past, Gold's gym would send out "medallion surveys" to members at 2 or 3 different times per year. Now the "surveys" take members directly to Google to post a review. On my last review in Google, I pointed out all the black TV screens where channels are available but are not being utilized. The next day, most of the TV screens began to show content. The swimming pool water temp feels great at 84 degrees. However, as the days grow colder, the pool area air temp will drop to the point that people feel comfortable wearing jackets in the pool area. At that point, heat from the pool will rise out of the water, and the water temp will drop to 82 or lower. So Eddie, the maintenance supervisor, needs to check the air temperature and also check with the swimmers as winter approaches. A few days ago, a 6'3" construction worker-member of Gold's tried to turn on the air blowers attached to the wall. He punched the on button with the side of his fist 8 or 9 times. The air blower did not come on. People like that are rude and inconsiderate of other members who will want to use the air blower to dry their hair. Gold's staff keeps making excuses for these kinds of people -- very inconsiderate, banging equipment, say profanities on political topics in the crowded locker in a loud voice to offend as many people as possible, etc. They need to be kicked out of the gym. Contrary to Gold's staff beliefs, the First Amendment does not apply to private property and private gyms. People are entitled to their own beliefs, but they also must show restraint in public settings in trying to inflict their beliefs onto others, who might object vehemently to their ignorant and caustic beliefs.

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★ 3

This is no fault of the staff it’s the owners, supply your staff what they need to improve the quality of this gym.

Deep clean your gym, not just spot clean. Mop the floors, deep clean equipment, etc.
If it wasn’t for your spinning crew Lisa, Julie, Laura and Missy I would not be coming anymore. The water fountains don’t work as well.

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★ 4

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★ 4

Love the exercise and yoga classes!!! Especially Kim on Tuesday and Thursday class!!!

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★ 4

Need that steam room fixed! Helps me a lot with breathing!

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★ 5

Sick of being dirty and no one at front desk most of the time.lately new pet at desk

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★ 4

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★ 1

Showers are nasty
Very dirty this is the most dirtiest gym.
Equipment is old bathrooms looks like a bus station in Detroit

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★ 5

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★ 2

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★ 5

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★ 2

The exercise room needs cleaning. The fan in the room next to exit door is filthy and will not rotate. Its facing toward the ceiling. We come back because our instructor Kim is awesome

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★ 4

Much improved environment today. Gym looked good.

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★ 5

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★ 3

Good atmosphere, good staff, and a good selection of free weights and machines, but many of the machines are very old and could be replaced. They don’t fix broken equipment in a timely manner. It sits for months with a sign on saying repair has been ordered. One machine sat broken with a sign on it for 4-5 months and then it just disappeared, they didn’t fix it, they removed it and did not replace it.

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★ 2

Machines are constantly out of service or service pending. However, some of these have been out of service for several months now.

I can work through that and there is enough to get my workouts in, but why am I paying a yearly maintenance fee of the equipment isn't getting fixed in a timely manner?

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★ 5

Today was my last day working with Oscar who needs to focus his time on college. I’ve really enjoyed working with him. He’s very encouraging and conscientious about the problems I have with my back (scoliosis and arthritis). He introduced me to some pieces of equipment that I haven’t used before and continued to have me use equipment and do exercises that I’ve been doing since I started working with a trainer in November 2023. If he ever returns to training in Oak Ridge I would be glad to work with him again.He’s a keeper.

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★ 5

Well laid out gym. Staff is very friendly. They have any equipment you might need for your workouts equipment

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★ 4

Oak Ridge Golds gym is my gym for the last 6 and half. Years . Corporate needs to step up and help out this facility. I am here to make gains though the equipment is old it is effective . There is a lot of dedicated people coming here . My gym , just wish they would put some corporate money and responsibilities into it

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★ 2

Bathrooms and showers are not clean. Sewer flies in men’s shower; I killed 5. 2 of 4 men’s urinals don’t flush. Music they play is hideous.

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★ 5

First training with Brindy. It was thirty minutes well-spent, and I know what to do on my own in the interim. Very knowledgeable, professional, and approachable. Off to a great start!

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★ 5

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★ 5

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★ 5

Great Staff.
Need to remove TV’s from men’s locker room and install fans for air circulation. Does no good to shower you just start sweating when you get out.

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★ 3

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★ 5

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★ 3

The showers are in desperate need of cleaning.

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★ 5

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★ 5

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★ 2

Love the staff but the company needs to STEP IT UP. This gym is so run down, dirty, & the equipment is so outdated & more so often inoperable. The entire facility needs a complete renovation. The central hvac NEVER works. They also need to pay their employees more money & hire individuals who are capable of maintaining the cleanliness & equipment. The women's facilities are disgusting. I only gave it 2 stars because of the staff that are forced to work in these conditions. The ceilings are falling in to the building & honestly, I cannot beleive the health department has not shut them down. It's Oak Ridge TN & I just feel like the entire place needs an uplift.

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★ 5

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★ 5

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★ 3

Kim is a fantastic instructor for silver sneakers. She makes the class fun and you can tell she cares about it. They appear to be fixing some problems that the gym had in maintenance. I've been going since it was" The Rush."
So I'm adding to my original post. The class is still great. The maintenance of equipment and cleaning of all areas needs to step up. It was very warm and I miss talking to the housekeeping.

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★ 4

Pros: Great staff, great atmosphere, happy to be back @ Gold's Gym after a 2 year absence/set back.
Cons: pool and entire pool area is in desperate need of major cleaning and updating.

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★ 5

Lots of friendly people.

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★ 1

Hotter than the hub of hades, most all a/c did not work, locker doors falling off, I don't know what's happened to Golds Gym, but it's not good. Leaving and going some where else.

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★ 5

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★ 5

Great aquatic center. Pool is perfect.

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★ 5

has everything from pool to a row of treadmills clean taken care nice workers and people there also nice lastly the environment is just amazing

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★ 5

I always enjoy working out at Golds Gym. I can go at my on pace & get help if I need it.

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★ 5

Famika is a fantastic Zumba instructor

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★ 5

Great experience signing up. Staff was great.Looking forward to getting back in the gym with my son.

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★ 4

I have two excellent teachers for silver sneakers classes. Kim on Tuesday and Thursday and Fumika on Mondays. These ladies are awesome. Makes staying fit very enjoyable. Would like to see our room cleaner (fans in particular are dirty and one does not rotate). Our sound system is very sketchy.

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★ 5

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★ 4

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★ 5

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★ 5

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★ 2

Why they cannot go to an automated door so this place could be 24 hr i have no idea. This morning no one decided to show up to unlock the gym so about 30 people all just had to wait until someone showed up around 525....There are a lot of machines, but if something needs maintenance it doesn't happen. The locker room is cleaner than it was at Max Out Gym, that closed a few months ago, but not by much. Also opening at 5am only works for the short term as hours at work will go back to an earlier start time by January time frame. When that happens ill have to buy my own weights and workout at home.......this place would be perfect if they would just go to a keyless entry so people could workout 24/7....

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★ 5

Good choices of equipment Reasonably well maintained. Cleanliness good, except bathrooms.

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★ 2

Friendly, helpful staff. However the equipment is old amd needs to be replaced, they need new benches and the landlord doesn't maintain the building at all. It's like the gym owners don't care about this gym and the equipment and the landlord doesn't care about the building. It's disgrace on both parties and they both should be ashamed. I chose this gym because it's easy and quick for me to drop in after work and have a good workout. I am seriously thinking I am better off fighting traffic to go to a game that's better maintained and where owners actually give a damn about their facilities.

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★ 5

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★ 1

Steam room hasn't worked in years. Weights and bars are rusty and the plates on the fixed Weight bars have chunks missing making them unbalanced. I could go on but the bottom line is all the Gold's locations in the Knoxville area are dumps and have been in steep decline since Gold's bought from Rush Fitness.

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★ 4

I love this gym & the staff but I wish they would repair the machines in a timely manner. A lot of them are “scheduled for maintenance” months at a time.

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★ 5

Great gym and great people

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★ 5

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★ 5

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★ 5

I am starting a new routine and all the equipment I needed was right there. It nice to have a gym that is well equipped!

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★ 5

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★ 5

I really like this gym, people are really nice and I’ve gotten some compliments. Really diverse equipment, a pool, nice stretching area. I’m a gymnast and I really appreciate the access to foam rollers and resistance bands.

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★ 5

The pool is great!!!!

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★ 1

By far the worst gym and worst people I have ever encountered. I had a poor experience with a trainer, but didn't feel confident enough to reach out and report it. They kept saying I had a past due balance, but I wasn't getting the emails. Now they're putting me in collections when I don't even live in the state, this is how they handle business. Victim blaming. This is unacceptable. Do not go here under any circumstances.

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★ 5

Thank you for all for my health and feeling good.Jean Isaacs

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★ 5

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★ 1

I haven't been to Gold Gym for at least a year. I was absolutely amazed at how awful the place was. I mainly use the pool for water aerobics. The pool area was filthy. The Jacuzzi was drained with sign stating needed repairs - but it looked disgusting. There are 7 showers and only 1 worked, mold all over, tiles missing, shower heads missing. Doesn't look like the place has been cleaned in quite a while with spider webs in corners. I do like water aerobics but I'll definitely have to think about coming back - maybe just using pool & without TOUCHING ANYTHING!

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★ 5

Awesome workout for everyone!

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★ 5

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★ 5

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★ 2

Dirty, employees that don't care, machines broke, steam room broke forever, shower broke, hand dryer broke, leaky roof with buckets sitting around, broken lockers etc

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★ 1

Look I’m not trying to be one of THOSE people, but I’m going to be just a bit. I canceled my membership this evening (4/2/24) and when asked why all I could blurt out was “I hate it here.” Truth be told there’s a few reasons I canceled, but my absolute number one is because the equipment is always broken in some way, shape, or form; and it’s filthy… like in the restrooms, etc. So top two reasons, not one. I hope this gym can get back to its former “glory”, as I wish them nothing but success.

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★ 5

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★ 5

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★ 1

I called Saturday before Easter to confirm a 7 a.m. Sunday opening time that the website states for opening Gold's gym. No answer!
I went back to the website to reconfirm a 7 a.m. opening time for Gold's gym in Oak Ridge.
Yes, open at 7 a.m. Sunday morning.
I drive to the gym at 8:30 to find a note on the door that we will be opening at 12, due to our employees need to celebrate Easter. One employee? Gold's needs to decide, are we going to manage the gym using technology that's up to date, or we going to hang a sign on the door like it's 1984.
David Fugate

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★ 5

Staff was great and very helpful

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★ 5

Kaleb runs an excellent Gold's Gym. I brought down some rowers from DC and the weather was dank. Kaleb set us up with a day plan for the boys to get in a lift. The machines and free weights are in good shape and the bike room was a good spot to warm up. Gold's for the win!

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★ 5

Management and staff are very friendly and extremely professional

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★ 5

I enjoyed my work out today, legs arms

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★ 5

Daniel was very personable and patient, He was informed and taught me alot to continue my journey.

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★ 5

I love working out here! Great memories from the Rush live on! 🙏🙏💪💪

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★ 3

The gym is very good, but the jacuzzi tub has been damaged for some time

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★ 5

Shout out to Matty and all the staff! Great experience and great time. Loved coming in.

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★ 5

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★ 3

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★ 5

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★ 4

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★ 5

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★ 2

This place has really been going downhill. It used to be great and now it needs some maintenance. There was sand in the hot tub. The pool area looked like it is starting to deteriorate. The sauna had a sign that said it was closed for cleaning though we didn't see anyone cleaning it and the steam room looked like it's used for storage. I hope they will make the necessary improvements to make it as good as it used to be if not better.

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★ 5

I am working with my physical therapist to put together a program that meshes the therapist program with Gold’s Gym equipment. The program has been very successful and we both are pleased with the results.
Thanks, Charles Burger

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★ 5

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★ 5

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★ 5

It was a very good experience

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★ 5

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★ 5

Had a great workout. The AGM Matty is a great dude and was very helpful!

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★ 1

Never open on time

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★ 5

Great job and even better people! Couldn’t recommend more

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★ 5

Love this place. It’s my home away from home.

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★ 1

I’ve moved away two years ago keep charging me the refuse to cancel my one year membership after over to years stay away rip you off

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★ 5

The gym is always clean. The staff is courteous and stays out of the way.

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★ 4

Love coming to the gym here as it's rarely crowded. The dry sauna and locker rooms are often dirty though.

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★ 5

Had a great workout at the rpm spin class

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★ 5

Great place to work out.

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★ 5

I use a personal trainer and she is great. Very knowledgeable regarding anatomy and muscle groups that I have to be careful overworking. Facility seems to have adequate machines to satisfy nearly every person's needs.

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★ 5

Nice

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★ 5

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★ 5

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★ 1

I chose this place 1st for the hot tub get it fixed

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★ 5

Its a great and friendly place the employees there r awesome the r welling to answer any questions and give advice on anything ur not for sure on how to use certain weight machines

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★ 3

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★ 1

Same problem. Won't repair/replace inclined situp bench. Problem for many months. Inexcusable.

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★ 2

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★ 1

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★ 4

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★ 5

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★ 1

If I could give this business a ZERO star, I would. I have been a member for about 5 years. I joined because I was training for triathlons and you all have a swimming pool. I went back in today after having been out for over a year and this place was absolutely disgusting! I was so dissapointed in a place that once held itself to very high standards. I wouldn't recommend this gym to anyone! It was so bad that after working out I immediately went to a competitor down the street, toured their facility and joined, went back to Gold's Gym and stopped being a member. I went to work out for the first time in eons at the Gold’s Gym in Oak Ridge. I know they take a yearly fee of $49 for maintenence but what the heck are they doing with it??? What is this fee they take out every year to maintain equipment actually going for? This place was so nasty. This is uncalled for and I probably will contact corporate about their facility. There is mold and mildew all in the shower, a lot of hair all over the shower. The restrooms nor the shower room looks like it has been cleaned in ages! One showerhead was spewing water all over the place, there was mold and mildew on the ceiling, on the tiles beside you, below you and above you. Ther was so much mold and meldew on the floor where you dry your hair. NASTY!! Multiple light were out. Trash cans were over flowing No paper towels. I never count on the soap there, but they had put gallon jugs all along the counters and in the showers. Good luck in getting it out! The equipment was ripped as you can see in the pictures on the padding. There was rust everywhere on the machines. What is my maintenance fee going to every year?!  I also always always always take flip-flops to take a shower. I don’t want to get warts and I don’t wanna get athletes foot. You’re going to get that here or worse!! I will say their swimming pool actually looked half decent that was the only thing. But they have went WAY WAY WAY down hill! I cannot recommend this gym to anyone and will tell them to run the other way! I am tempted to contact the Anderson County Health Department as well because of all the mold and mildew in the bathroom and locker facilities.

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★ 5

Nice with the equipment and pool.

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★ 5

Michael was very friendly and explained all that goes with my membership.

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★ 5

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★ 4

Love the silver sneakers classes!!! Kim is just the best instructor ever!!!! I enjoy the pool very much and am able to extend my workout time by swimming laps!!!

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★ 4

Locker rooms and bathrooms could use a bit more frequent cleaning and some maintenance. For example, the left toilet stall in the men’s room has a stall door with jagged metal exposed that could cut somebody. I’m aware of it, so it’s never happened to me. The other thing that would help is to periodically clear out abandoned clothes left sitting in lockers for multiple days or left sitting on counter tops. I would suggest move them to lost and found for a while.

Source: Google

★ 5

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★ 1

They try to milk every dime out of you when you cancel your membership. They advertised the month-to-month to me as if you could cancel anytime but have to pay a monthly premium for that privilege which I was willing to pay for the convenience. Go to cancel, they said that would be $26 plus $40 cancellation fee. The $26 for the next two week period and the $40 cancellation fee, well they just pulled that out of air, never read that anywhere. Then Lucas Gleaves sent me an email threatening collections when I told his workers that I would not pay. The workers I talked to at the gym, lied to Lucas and said I called them scammers. I did not. I said, "This seems like a scam." and asked them "Does this seem right?" They actually never said yes or no they just said it was policy. P.S. I waited at the counter to cancel for 15minutes before somebody came and spoke with me. The GM was on the treadmill for that 15minutes before he came and spoke with me. The dude just worked out why I waited. No customer service. And now I will say it, they try to scam money from you when you cancel. Buyer Beware. Also, the facilities are dirty and the roof is caving in the aerobic area.

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★ 5

We always have fun in Fumika’s Zumba class. She is a wonderful enthusiastic leader!

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★ 5

The staff is professional and always courteous, equipment is well maintained. I enjoy my time at Golds!

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★ 2

I give it a 2 because it's a good central location for me and my gym partners to meet! But, other then that the whole facility could use a little attention! Womens Bathrooms and showers are sad

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★ 4

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★ 5

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★ 1

Equipment needs repair, bathrooms are nasty and gym is never clean.

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★ 4

This gym is fairly clean compared to others in the Knoxville area. The spa area looks like it’s cleaned regularly. The shower can use some extra work. Otherwise it’s way better than the two others on Kingston Pike

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★ 4

The gym has everything I need to have a productive work out. And it's mostly clean.

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★ 5

The only thing I have to say is that it needs to go back to 24/7 so you have full access

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★ 5

Awesome

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★ 5

Equipment works and people are friendly! Great spot to work out!

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★ 2

Consistently Dirty.

Sauna is never clean, the walls and benches are all stained with the sweat of years of other gym goes. The sauna benches have exposed metal screw and nail heads that heat up to the point of injury. The sauna floor is tile but only extends to the where the benches begin, this means that even with a broom or mop, there is a is a lip under the benches that catches the dirt and debris and prevents its from being cleaned properly. There are old water bottles, caps, used rags and paper towels along with gum and dirt built up to an unsanitary level. The drain in the center of the floor is so clogged with dirt that it’s almost level with the tile around it. I could go on about the bathrooms, locker rooms the gym floor and mirrors but overall I keep going back because it’s the only option other than “no lunk lame lift” down the street.

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★ 5

The gym was clean, the staff was friendly and greeted me when I came in and wished me a great day when I left and the GM Kaleb was interacting with gym members, looked very healthy and in great shape himself and was very nice and seemed very genuine! The sauna was actually hot! So often they are NOT hot, just annoyingly very warm and I don’t have all day to waste trying to get a hot relaxing sweat going after a good workout. My only complaint would be it seems a little old in there, it could use some updates- not the equipment, it’s good, just the gym itself

Source: Google

★ 5

Amazing

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★ 5

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★ 5

I really enjoy the class. Kim is a very good instructor. The gym itself needs to be maintained better. The air conditioner needs to work. Things need to be clean. The towel dispensers need to be repaired.

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★ 3

Place needs a massive deep clean. Especially in the men’s restrooms. Every morning the toilets are un flushed and full. The gym its self is great love lifting here, great equipment. The group that owns this golds also owns every other golds in TN and it’s a shame they have neglected this one for so long.

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★ 2

This gym used to be the best Gold's in the Knoxville area. Now, everything is really dirty, broken, and the sweat hasn't been wiped off in so long that the machines are rusting from it. The elliptical machines all literally have grass and mud all over them. I only come here to do Olympic lifts, otherwise I go to other cleaner gyms around.

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★ 1

This was leaking from the bathroom ceiling today.. 😲😲

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★ 3

I love the classes and the atmosphere of Golds Gym for the most part, but the attitude and respect of younger management towards those that come to workout needs a lot of improvement .

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★ 5

The best gym experience I've had in years! Friendly staff and great weights! Kaleb is super knowledgeable and cordial! Definitely recommend! 10/10!!

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★ 5

Instructor was great! Well paced class. I will be back!!

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★ 4

The staff and gym atmosphere are 5 star. The changing room facilities need improvement especially in the shower and toilet area hence 4 stars

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★ 5

Great gym with outstanding staff

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★ 4

Good place to workout. Some equipment maintenance is needed, but that is to be expected

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★ 1

I’ve never step foot in the gym and they wouldnt refund my money then I was charged twice. And also they would not let me cancel the membership over the phone!!! Worse place ever I wouldn’t recommend

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★ 1

Literally the worst with charging fees. I canceled my membership and I am still being charged fees as if I didn’t cancel. This is this worst gym.

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★ 1

The whole place is really dirty. The showers in the women's locker room are all broken and gross. The steam room does not work. The hot tub is filled with bubbles. The elliptical machines are filthy and falling apart. The back room for classes has no A.C. I used to love coming here, but the last 2 years things have gone down hill drastically. If PF had free weights and a pool I'd never step foot in this golds again. The one in Lenoir City is clean/staffed properly...it's night and day 🤷

Source: Google

★ 2

Don't show up at 0500 when the gym is supposed to be open! We all stood outside waiting. Please open when you say you will be open. 2nd, the front desk staff is NOT knowledgeable on memberships, between 2 ppl I couldn't get answers. Gonna pass on this place!!!

Source: Google

★ 5

Source: Google