★ 1

I canceled my membership four months ago, yet I’ve continued to be billed every month. No one has followed up to ask why I’m not attending classes but still being charged—this is extremely irresponsible. I’ve called several times to resolve this and stop the billing, but I was charged again. I even received confirmation from a staff member and their manager that I would no longer be billed in July, yet the charges have continued every month.

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★ 5

OTF is the best

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★ 5

I’ve never been self-motivated when it comes to fitness, which is why I originally joined Orange Theory. I liked the idea of being coached through each class. What I didn’t expect was how much I’d come to enjoy it! Even on days when I’m tired, battling illness, or just not feeling it, I genuinely look forward to walking into the studio. It always puts a smile on my face! The entire staff is incredibly encouraging, and the friendships I’ve made have made all the difference. It is only because of Coach Mark, Coach Theresa, Coach Michelle, Coach Zack, Coach Gary, Coach Cody, Fran, Ashley (shoutout to Libby and Abby), and Chas that I am still showing up and pushing myself. Their energy, support, and spirit have helped me grow stronger and faster than I ever imagined. Orange Theory Midtown isn’t just a gym - it’s a family. And I’m so grateful to be part of it. :)

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★ 5

Loved the Nashville OTF, they treated me like a champ and even let me tag along for their social luncheon afterwards even though I was just a visitor. Huge shout-out to all employees there for the hospitality and feakin' awesome workout!

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★ 5

I love visiting this Studio - the staff is amazing, coaches are wonderful
My home studio is Seattle - and Everytime I visit Nashville I’m excited to visit this OTF

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★ 5

Came to the studio today to work out while on vacation. The front desk crew was so kind and welcoming and the coach had great energy. What a perfect way to start my day in Nashville!

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★ 5

I love all the coaches and staff ! The environment is very motivational and so is the energy from everyone ! I wouldn’t be working out like I do if it wasn’t for the coaches and the environment !

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★ 5

Moved to this studio recently and have been loving the location and the staff!

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★ 5

The place was super clean and friendly, had a great experience with customer service and the coach Theresa was awesome!! Ashlea on the front desk was so nice and really helped answer all of my questions

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★ 5

I recently went to a workout class at this gym’s location and I’ve been really impressed so far! The staff are extremely friendly and welcoming, which made the anxiety of trying a new location much easier. Coach Mark is clearly very knowledgeable and takes the time to guide everyone through the workouts with great attention to form and detail. The gym itself is clean, well-organized, and has a great atmosphere. Plus, the location is near plenty of restaurants and cafes/bars, making it easy to plan something before or after class. Definitely glad I tried this spot!

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★ 5

OTF Midtown is the BEST!!!! My fav coaches and staff. I look forward to coming multiple times a week. Come for the workout, stay for the community! 🥹🧡 Awesome place awesome people!

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★ 5

The staff and coaches at OTF Midtown (Nashville) take kindness and approachability to another level. Absolutely love this place :)

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★ 5

I love OTF midtown!! I’ve been a member in Florida for 7 years and when I moved to Nashville they welcomed me with open arms and it felt just like home! Best workout ever! 🧡🧡🧡

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★ 5

OTF Midtown is truly life-changing. I’ve been a member since 2017, and I can confidently say it’s one of the best decisions I’ve ever made. The science behind the workouts is next-level, but what really sets this place apart are the people. From the moment I walked in — not knowing a single soul — the coaches, staff, and members made me feel like family. The energy, the support, the results… it’s all unmatched. If you’re ready to level up your life, this is the place to do it.

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★ 5

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★ 1

Extremely rude staff and pushy sales! DO NOT GO HERE!

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★ 5

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★ 5

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★ 1

This location looks good on the outside but there are some customer service skills that need improvement. The front desk for example. They sometimes act careless when it comes to new guests. I called to get more information on a membership and the girl I spoke to was very dismissive. Some of the instructors do a poor job at making sure everyone knows what to do. They seem to just breeze through and even if you look lost on an exercise they won't try to redirect.

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★ 5

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★ 5

Love Orangetheory! Midtown is the best

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★ 5

I recently joined Orangetheory Midtown and have been absolutely loving my experience. I can’t say enough great things about the staff. From the moment I walked in the door, Sabrina bent over backwards to make sure I was taken care of. Now, I get the privilege of being greeted every day by Steph, Michelle and the rest of the amazing team. The energy they exude lifts you up no matter how tired you might be in the morning or how long your day was- they’re truly the best!

I also can’t say enough good things about the coaching staff. Caleb’s energy is UNMATCHED. You can feel his passion through his coaching, instruction and demonstrations. He makes everyone feel comfortable and has given me some great tips to help me reach my fitness goals. I regularly sign up for classes based on when he is coaching, including doubling down on a 2G and a TREAD 50. He truly is fantastic! I have to also give a shoutout to Zack as well who helped me with a recent project I was working on. His willingness to help out is just a testament to the quality of the people that make up the OTF Midtown team.

While I’m still fairly new, every coach and staff member has made me feel welcome, supported and valued as a customer and I can’t thank them enough for that. I have been to a lot of different gyms, with a lot of different trainers, and can't say enough great things about the entire staff. Thank you for helping me reach my fitness goals this summer while having a blast in the process.

See y’all bright and early for another great workout!

- Kate Pettersen

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★ 1

In town from Georgia visiting my sick father in law and this young lady Lexi had ZERO compassion. I arrived 20 min EARLY excited to get a 7:30 workout in under the circumstance and explained that I could not find my band in the dark hotel room (kids were sleeping) and asked could I borrow one. Lexi says it’s $10. I said that’s ok, I’ll run back to my hotel across the street to get mine. She doesn’t mention any late policies. I am already signed in on tread 3. I return to parking garage at 7:33 (see picture of
ticket). Walk in at 7:36. She implements the 5 min no late entry policy. This was so disrespectful and showed zero compassion. I really needed this workout. Do NOT attend this gym. You do not want to support a gym with this type of staff. There were only 2-3 in the class. They also called the police after I asked for their name and the managers name and said I was going to escalate to corporate. Wasted tax dollars calling the police because the police actually spoke to me and encouraged me to leave a review and agreed that it was out of line. (There was a second young lady who I will not mention who was at the desk who remained quiet and who wore a cross necklace (I am Christian) and I feel like she had “some” compassion but simply could not say much because she was younger and likely not the senior employee.

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★ 5

I had a wonderful experience at Orange Theory in Nashville Midtown. Visiting from South Carolina, I decided to drop in for a morning class to counteract some indulgent eating.
The staff, particularly the two welcoming ladies at the front desk, made me feel at ease right away.

They guided me through the paperwork, explained the class format, and encouraged me to push my limits. Despite my initial reservations about working out in front of others, their positivity and support gave me the motivation I needed.

After the class, returning the heart rate sensor gave me the chance to chat more about my fitness goals, leaving me inspired for what's possible. If I lived in Nashville, I'd make Orange Theory a regular stop.

Big shoutout to the amazing morning weekday team!

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★ 5

May be intimidating at first, but if you keep going, it will get easier and more routine for you. It is great to have like-minded individuals help push you to meet your goals.

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★ 5

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★ 5

This place will not disappoint! Have been going for 3 years! Bring your friends/family and get those splat points!

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★ 5

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★ 5

One of the best experiences I’ve had. The staff is amazing made me feel very comfortable. Excited to join the community 🙂

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★ 1

Their classes were decent even tho there's so much people in class with still only one instructor who's more focused on figuring out their Playlist than teaching. My biggest issue is their pricing contacts. It doesn't make any sense for them to charge me one last time a full month unlimited to stop my membership. It doesn't include me coming on that last month I paid. They just want me to pay it. Front desk says, that's just how it works

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★ 5

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★ 5

great workout! fun exercises and knowledgable staff and coaches.

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★ 5

First and foremost the staff was most welcoming and kind from the moment we walked in the front door. We are visiting from NY and wanted to take a class while we are on vacation this long weekend. The front desk staff were not only friendly, accommodating, and easy to talk to, but most helpful as well with recommendations of local attractions to make our stay most beneficial. The coach, Levi, was great as well. He was welcoming, his timing was on point, his demos were spot on, and his energy was great. 10/10 recommend this studio.

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★ 5

I’ve been a part of orangetheory for over 2 years and been to many locations, but this one is one of my favorites. The coaches are super energetic and encouraging! Everyone in the gym is very friendly. Otf is always a good workout, but it’s even better in this environment :)

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★ 5

SO FUN!!!! Highly highly recommend. such a great workout structure and perfect weekend workout

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★ 5

Awesome workout class! Definitely recommend if you want to get your sweat on!!!

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★ 5

such a great workout!!! coach joey is great!

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★ 5

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★ 5

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★ 5

one of my favorite studios in nashville!

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★ 5

The coach was fantastic and as someone getting back into exercising after surgery it was a great workout. There is fun music and it’s a good time!

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★ 5

The best OTF I've ever been to! The staff and coaches are very encouraging and will always help you with your goals!

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★ 5

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★ 5

Stopped by while on vacation and loved it! Great atmosphere, facilities, and an engaging coach.

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★ 5

Such a great location! Great coaches and staff! Already down 10 lbs since March and my heart is healthier! 🎉

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★ 5

Best gym! Great staff, friendly members, lots of classes. I highly recommend that you at least try out a free trial class! I was horribly out of shape 3 years ago, and have seen amazing results. I love this gym because the coaches are consistently friendly, engaging, knowledgeable, and most of all encouraging! And I like the fact that this gym has a lot of windows to look out at the city where I'm suffering 😅
Update: as with any OTF, there has been turnover in the coaching staff since I last wrote, but the new coaches are really really good!

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★ 2

Not impressed at all. I was in Nashville for vacation and one of the days the doors were not open until 10 mins before class because no one had keys. Coach Sarah was awesome and encouraging. Came in today and no one really introduced themselves or showed any hospitality. The coach was okay but could have used encouragement. Made more of a connection with the members.

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★ 5

My coach was amazing & I knew I would sign up right after my first class. The front desk team was very welcoming, you’d think we were buddies prior to stepping in there. Overall class engagement is A1 & just what I need.

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★ 5

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★ 5

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★ 5

Came to visit this weekend and had a blast!! My hotel was around the corner so this was prime location for me.

Coach Colton is great! So friendly and clearly loves his job! Front staff was awesome too, I felt very welcome here!!

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★ 5

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★ 5

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★ 5

OTF Midtown is an excellent choice for reaching fitness goals. With consistency, I saw results very quickly. The staff is extremely hospitable; they make scheduling classes easy, assisting with program instructions, and creating a positive communal environment. The equipment is well maintained and the gym is clean. I enjoy building relationships with OTF Coaches and learning more about how to improve my progress. I would highly recommend signing up ASAP!

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★ 5

Great front desk staff, lots of natural light in the studio!! I have been to a bunch of OTF studios and Nashville midtown is the best!

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★ 5

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★ 5

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★ 5

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★ 1

Got there 15 mins early for my 615am Friday trial class, filled out all the forms online the night before, and got turned away for not being 30 mins early. Email asked to be 30 mins early so they can show you everything, and I was planning on that, but had to de-ice my car (doesnt happen often in Nash) which delayed my drive into the city. They didnt care AT ALL. Said I could come back for another trial class -- which I definitely wont. I'll find another gym if this is how they treat a first time member at the crack of dawn on a Friday morning.

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★ 5

A great location for this studio. Loved the staff and the coaches. Thanks for the great workout

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★ 2

While I do love OrangeTheory classes in general, my experience visiting this studio was quite poor. The most glaring issue was the music the coach played during class. Nearly every song objectified women, which, in a room full of women, just feels gross. I know people's music taste differs, but I would like to see more thought given to the content of the songs and how it might be received by certain groups.

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★ 5

I love the energy and environment during these workout classes. I feel comfortable working out here. The coaches are great, music is always great and I always feel awesome when I have completed a class!

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★ 5

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★ 5

We had a great class with our all woman workout group! The staff was motivating and enthusiastic

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★ 5

A very time efficient workout, within an hour you get both cardio and strength in which leaves you feeling very accomplished!

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★ 5

great workout with vandy studio V at ot :)

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★ 5

i loved my workout at orange theory! it was challenging but an amazing workout—shout out to Sam for great energy and coaching!

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★ 5

Amazing class with Sam!

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★ 5

Sam was an encouraging and fun instructor! This was by far the hardest work out class I’ve taken but I feel so motivated and incredible!! I will definitely be back

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★ 5

Amazing class and encouragement! Really professional and got such a nice and diverse workout!! Thank you!!

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★ 5

Great instructor and great overall experience! Would definitely recommend

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★ 5

I really enjoyed my workout here! It was great! 🥳

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★ 5

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★ 5

I felt so great after this workout! 10/10!!

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★ 5

Great workout as always! Coach Callie is phenomenal!

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★ 5

Such a fun and challenging class!

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★ 5

Awesome OT location and very nice staff!

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★ 5

Great management, staff and coaches at this location!

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★ 5

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★ 5

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★ 5

This is going to be my first time I need to reschedule due to work hope y'all can get back in touch with me I would really appreciate it thanks my first time coming to workout I hope y'all can reschedule it to Monday morning

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★ 5

I have known the partner of this studio’s owner since I was a teenager ima little older now but anyway the point is, I may have a little bias in this review. However Until today I have never tried orange theory! From the outside it seemed so intense and yet i was extremely surprised at the relaxed atmosphere created upon entry and the affect just one class had on me! I wondered why I had waited so long! So if your also hesitant go to your first class Do IT! check out Charlie’s class he is so sweet and engaged and Ethan at the front desk was so pleasant and present with me-got me all hooked up with the information you need to know and the plans available. I didn’t feel pressure to sign up after was just well-informed they have so many options you can go home and think about. it can be confusing but they make sure and explain everything you did at the end and how you can improve !w I’ll definitely be back!

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★ 5

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★ 5

Classes are so much fun, and staff is super friendly! I highly recommend.

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★ 5

Great trainers and front desk staff that care about your well being.

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★ 5

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★ 5

Orangetheory is one of the most unique gyms of which I've ever been a member. The gym on 17th Avenue in Nashville is small and might seem a bit cramped when viewed from outside, but the workout regimens are solid, the staff is helpful and encouraging, and I feel amazing after every workout. Plus, it's located in a great part of town.

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★ 1

I checked Orangetheory out online and was looking at taking a free class just to see what it was all about. Boy oh boy.... The emails and the phone calls were relentless. Checking out a place online and then being bombarded with phone calls and emails is simply too much. I was turned off by all of the phone calls. I was not expecting to be called five times a day and sent endless emails. It's very pushy and aggressive. Definitely not a good way to promote business.

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

1st workout with Orange Theory, from the moment I walked thru the door, I new it was going to be a great experience. All the smiling faces. everyone looked as if they were happy I was there.

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★ 3

The coach was good but the studio was quite stiff in their rules. There were more than 5 treadmills available but they wouldn't let me start with the treadmill which is my preference.

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★ 5

The gym is full of welcoming people and I'm looking forward to seeing all of the progress I make.

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★ 5

Excellent experience! Great facility with wonderful staff!

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★ 1

Very white and don’t care about customer satisfactions. Avoid if you are racial and/or cultural minorities

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★ 5

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★ 5

Tiffany and Von kicked my @$$. Great instructors with high energy. The front desk staff were all smiles and very helpful!

When I’m back in Nashville, I’ll absolutely be returning!!!! Thanks for a great workout y’all!!!!

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★ 4

Nice, large studio.

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★ 5

Super awesome felt like family

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★ 5

Great 👍work out

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★ 5

Great studio that is extremely welcoming to visitors from out of town. Coach Jess was awesome!

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★ 5

Awesome!

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★ 5

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★ 5

Love it! Every class is blast and everyone there is great! Highly recommend this OTF

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★ 5

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★ 5

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★ 4

Very clean and organized

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★ 5

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★ 5

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★ 5

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★ 5

Awesome workouts!!

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★ 5

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★ 5

My favorite workout experience! I’ve been a loyal Orangetheory member for over 2 years and every studio I’ve been to has been fabulous, including Nashville Midtown! The coaches are motivating, kind, and very knowledgeable. The desk staff is also kind and professional! Would recommend anyone to try out a class here!

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★ 5

Great staff and work outs! I’ve been procrastinating getting myself into the gym and working out again, but this has completely turned around. The knowledgeable coaches and up beat energy gets anyone to give it there 110% right off the bat. I was worried about going to a gym with COVID, but the staff goes above and beyond to taking great measures by taking temps before entering, limiting class sizes, constant cleaning, and social distancing. They really know how to make working out fun!

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★ 5

I love working out here! Great coaches and staff, and varied/tough workouts that are fun and make you keep getting better.

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★ 5

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★ 5

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★ 5

Great location, awesome new coach thanks for fitting me in

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★ 5

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★ 5

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★ 5

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★ 2

As a premier member from Canada I was very disappointed that I would have to pay $28 to attend a class while on holidays in Nashville. I had planned on a couple of workouts but not at that rate!

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★ 5

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★ 5

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★ 5

Staff, Coach and members are all friendly.
I was visiting from Chicago but felt like it was my home studio.

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★ 5

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★ 5

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★ 5

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★ 5

It’s true that you only know what you’ve got when it’s gone! Having moved from Nashville I now realize how truly exceptional the staff and community at this studio was! Truly customer focused with all friendly attitudes. I miss it

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★ 1

Awful customer service, had the attitude of cliquey high school girls. I’d rather go to Barry’s!

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★ 4

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★ 5

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★ 5

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★ 5

Great customer service. Great workout.

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★ 5

The whole thing was great! I have a regular gym membership, but its hard to push myself to my limits. Orange Theory did this and more. I haven't been beat up like that, since Football and Soccer conditioning in High School!

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★ 5

Good workout, good facility and great people.

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★ 5

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★ 5

From the moment I walked into OTF Midtown Nashville, I felt so welcomed. Since this was my first time ever at an OTF center, everything was explained to me thoroughly, every staff member was extremely kind and made me feel comfortable. The coach continuously checked in on me throughout the workout to ensure I was doing okay and I felt like it was a non judgmental place. The workout was tough and I know as I continue my journey with OTF, I will see definite results.

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★ 5

I worked out here all week while visiting Nashville for my son’s baseball tournament at Vanderbilt. We were so fortunate to have a hotel right up the road and I was able to WALK to class everyday! I loved it. The staff was great, studio was clean. I just wish I was more accustomed to that Nashville humidity 🥵 but I’m sure the extra sweat was good for me. 😉

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★ 5

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★ 3

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★ 5

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★ 5

I was visiting from out of town for the week and took classes with Nick and Lindsey. The classes were fantastic and everyone was super friendly and welcoming. We will definitely be back next time we visit Nashville!

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★ 5

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★ 5

Location & coach was cool

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★ 5

Great facilities, staff and trainers. Ideal for people working in the city

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★ 5

I have reviewed OTF before and gave them 5 stars. Today I want to give Nick F. 200 stars! He teaches the 3:15 on Mondays and I do any and everything in my power to make that class. He is so very good at his job. He has all the right things to say to get you to your maximum work out ability. He is like a therapist and coach all wrapped into one. I wish this man could teach every class at every studio.

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★ 5

Amazing trainers and staff! Definitely go take a class, you won’t regret it :)

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★ 5

The workouts are great, studio is clean, the staff is amazing, instructors are excellent. There is nothing I negative I can think about this studio, orange theory is awesome! The work outs are well designed, and frankly addictive. I will be back with orange theory in the Bay Area!

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★ 5

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★ 5

The workouts are different everyday and challenging. I’ve lost 30 lbs, have a healthier attitude and greater awareness of my overall health since joining 2 years ago. I go regularly every week and feel part of a group. You have encouraging coaches to keep you engaged which translates to greater accountability. I’d tell anyone considering OTF to go all in and be 100% committed and it’ll change your life.

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★ 5

The coaches ensured we were properly conducting the exercises, had lots of energy and passion for what they do.

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★ 5

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★ 5

I visited the OTF Midtown location from Boston where my home studio is. I brought one of my friends who lives in Nashville to try it out. He loved it! I love OTF and was nervous about going to a different studio but the SAs were incredible! Very welcoming and friendly. Coach Jess was amazing, I loved her energy and support. I have an ankle injury from running 36 miles in under 2 weeks (don’t push yourself like that!) so I was very nervous to work out when I’m usually at OTF 6 days a week. Coach Jess was so accommodating making sure everything suited my limitations. It was my first time on the bike and I had anxiety about it because I am always a runner and didn’t know what to expect. She eased my anxiety and helped me out a lot.

I can’t thank OTF Midtown enough for such a great experience especially when I’m missing my home studio so much! I would 100% recommend this OTF location to anyone whether you are an elite runner or you’ve never worked out a day in your life.

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★ 5

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★ 5

I don’t really like going to go to places to workout. I’ve always done my own thing at home. I recently moved here with my husband because his company relocated here. Our apartment has a gym but it’s not up and running yet so I needed to do something. My daughter said to me I should try it. So we both came in and I’m hooked!! What’s great about orangetheory is that the workout are different every time and you push yourself as much as you want to be pushed. The screen that shows everyone’s calories burned, average heart rate, average % of max heart rate, splat points. So you can compete against other people in the class if you want to. I love this place because the staff is super friendly, the coaches are top notch and the workout is awesome.

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★ 5

Great Coach and location to where I was staying. I will definitely be back.

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★ 5

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★ 5

I had my first visit and was most pleased. Everyone was super nice and the workout was great!

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★ 5

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★ 5

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★ 5

Great instructors, excellent and courteous staff, and high energy studio!

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★ 5

Very tough but interesting workout; can go at my own pace. Love the variety of things to do. The time goes by quickly! Super friendly staff, clean and appealing facilities, easy parking!

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

Great location and very friendly staff. I'm not from Nashville so this was my first time at the studio. I will definitely go back on future visits.

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★ 5

Very effective, challenging, and fun workouts with a lot of inspiration, variety, and energy!

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★ 5

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★ 5

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★ 5

I love being able to jump into a workout while I am traveling - everyone was so friendly from when I called to book my space and when I arrived I wanted to also thank the members Ross and Susan (a married couple) who were so kind and friendly and gave me a ride back to my hotel close to their home. It was just what I expect from the OTF family but the ride was icing on the cake. They also recommended Sea Salt for dinner that night and it was fabulous!! Thanks OTF 👍🏻👍🏻

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★ 5

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★ 5

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★ 5

Great place to workout, with amazing people!

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★ 5

Visited this studio on our Spring Break vacation. Wonderful staff, they had all the out of towners listed on the wall. Coach was very attentive and the studio was very clean.

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★ 5

Love love love! High energy great coaches! This workout is for everyone!

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★ 5

I like how engaging it is, which keeps me motivated. At the end of class I can tell I’ve had a total body work out.

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★ 5

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★ 5

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★ 5

Orange theory is the right combination of cardio and weights. I love their weight loss challenges they have periodically. I used to think I’m doing too much cardio or I need more weights the classes offer the best of both worlds. I think of it as muscle preservation too much cardio breaks down muscle and too much weights has a adverse effect. I lost 20lbs by joining OT in MAy and been able to keep it off doing low carb. I like that there are kinds of ppl that go beginners and advanced so not everyone looks like a model. Highly recommend. I do the elptical machine at every class so they have low impact machines! Tell them Jamie sent u! See u at OT!

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★ 5

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★ 5

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★ 5

I have fallen in love with Orangetheory! I love that the workouts combine strength training and high intensity interval training. The staff is fabulous, and each trainer works to ensure that members are doing exercises correctly to get the most out of their training sessions and keep their bodies safe and healthy. The members encourage each other to push past their perceived limitations and never give up! Best gym in the city!

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★ 5

Nice instructors, super clean and awesome front desk staff! We will be back. ❤️❤️

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★ 5

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★ 5

I would definitely recommend OTF Midtown. Amazing staff, knowledgeable coaches and lots of fun!

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★ 5

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