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Gym Fitness center Spa Tanning salonAbout the Club
At Planet Fitness, we believe We’re All Strong On This Planet™. No two members are the same – their goals, routines, and reasons for working out are different – but the one thing they all have in common is their strength. With 2,700+ locations and best-in-class equipment, we provide a welcoming space for everyone to build strength at their own pace in a Judgement Free Zone®. Find yourself at a club near you or download our mobile app for hundreds of ways to get strong.
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Reviews
Andrew Hawksby
★ 5
clean facilita all equipment works
Source: Google
Madison Martin
★ 1
i have a black card membership so i brought a friend who has been with me multiple times and never had a problem when checking with her. The two people at the front as soon as we walked in were super rude to both of us because she headed to the bathroom first, on accident. I told them she’s in the system because that’s how they have pulled her up every single time and never had a problem with it before, until today, they acted like i was stupid for not having her on my account, both had an attitude from the beginning. The guy that was up there and super rude said well i’m the manager here fyi his name is John. didn’t happen to catch the girls name that was up there with him. i have never came in here and had such an experience in my life. as soon as we walked away they were obviously talking about us both, which whatever. but don’t say you’re a manager when you have the worst attitude over nothing. not a good look. anyway i won’t be coming back to this gym if i walk in the door and either of them are at the front. happy day after thanksgiving!! But John needs a better attitude.
Source: Google
Loren L
★ 1
came as a guest for the second time with someone and they were super rude about the way i needed to start checking in, i wasn’t told about it last time they just pulled me up on the computer before so we assumed that’s what they would do again and just had a terrible attitude for no reason the jon said “well im the manager so” ??? such an odd encounter and was just confused about the process because they gave us no directions just expected us to know i was suppose to be added as a guest on the app. The black hair girl next to him was just as rude and unhelpful 0/10 will never be back
Source: Google
Catherine Church
★ 5
Source: Google
Anthony Kerr
★ 2
Beautiful facility. I was really impressed with the shower until I waited 15 minutes and got no warm water at all. It's my only complaint. How is there not warm water?
Beautiful place though
Source: Google
Matt
★ 1
Easier just to get a new CC than cancel this membership.
Everything great until you need to cancel membership. I signed up 1st month, ended up not going once. Tried to cancel in store, was told to call corporate, which tells you to go to the store and write a letter to corp etc...
Source: Google
Mme. M
★ 2
Update 10/23/25: Nearly half the gym contains broken equipment. This is reported to staff regularly and there are no repairs. More than half the cardio equipment doesn't work. Nearly none of the treadmills with TVs work. The hydromassages are down weekly. Both of the coin chairs are broken. What was once a nice gym is barely functional.
Pros
Conveniently located, great hours, cheap monthly rate, and decent selection of equipment.
Cons
1. The equipment on property is poorly maintained. The equipment stays broken for months on end. Every day, I discover something new that is broken. The seats on the equipment are repeat offenders, with many seats inoperable the entire time I've been a member (since 2019). Some equipment is borderline dangerous due to the poor maintenance. Once day a leg machine broke while I used it (bolts and screws flew out of it.) The inability to properly position seats is likewise dangerous, as it places you at risk for injury due to poor positioning. In the women's bathroom, a sink remained out of order for 14 months. The water bottle filter is rarely changed. These complaints fall on deaf ears.
2. One single person is responsible for cleaning. If that person is not at work, nothing gets cleaned and the trash piles up for days. She works very hard to maintain the cleanliness of the facilities and takes great pride in her job, but she has little to no assistance from the other employees. The other employees stand at the check in desk glued to devices with little guest interaction.
3. Rules are not consistently enforced. See above, the majority of employees remain glued to devices all day and often permit inappropriate activities to occur within the facilities.
Bottom line: This is a potentially great gym, it's just poorly managed and poorly maintained.
Source: Google
Joel Pizzo
★ 5
Looks clean also smells clean. Staff is friendly didn’t spend that much time. Just came for a massage.
Source: Google
Tabitha Meade
★ 1
Do NOT get a membership here. It’s impossible to cancel. Then they charge you 10$ to cancel. Horrible place. You have to be dying as a reason to even try to cancel the membership. They give you such a hassle. Go somewhere else.
Source: Google
Richie
★ 1
Please turn down the music! I requested it and they said they had no control over it.
Source: Google
Candace Olson
★ 5
Source: Google
John Hereford
★ 2
Incredibly rude stuff
Source: Google
Bruce Strong
★ 5
5 days a week when I can make it
But things do come up
Source: Google
Issac Weston
★ 1
The night shift William is very rude to me and my friends and your not allowed to where a weighted vest he always gives us problems I will be canceling my membership
Source: Google
Paul Henry
★ 3
Gym is clean. Enough space around each piece of equipment. Variety of useful machines. Not enough room in the dumbbell section. Very limited space. If your routine consists of dumbells better go during the slow hours.
Source: Google
William Sells
★ 5
Great home gym. Open 24 hours and the staff have always been friendly. The equipment is up to date as well.
Source: Google
Cheyenne Miller
★ 3
First time coming back to the gym and everything was perfect. Clean place. The massages were nice, but the lady at the desk was very rude. Had an attitude with me when I said it was my first time tanning. I had my friend sitting in there because I didn’t know we couldn’t. She yelled at us in front of everyone and there was a customer talking to someone else at the front desk who couldn’t finish his convo because she was too busy yelling for the people in the back to hear 😂 customer service 2/10
Source: Google
Rick Strong
★ 5
Source: Google
Samantha Hernandez
★ 5
Mela pase increíble fue una experiencia muy buena
Source: Google
Lindsay salyer
★ 5
Source: Google
Angie Hommel
★ 5
Source: Google
Rebekah Palmer
★ 3
Came in to check it out with a family member and it was nice. The reason for 3 stars is because people sitting around on the machines to chat or text rather than exercise then make it to where people who actually want to use them can’t. I understand waiting in line while someone works out but just sitting to chat is ridiculous. Did see the signs that address it but seems like employees need to walk up to people and enforce it it.
Source: Google
Laura Moyer
★ 5
Open space and very clean!! There is a lot of workout machines to choose from and great parking!!
Source: Google
Sam Turner
★ 5
Been a member two days. Facility is clean and equipment is available for most any workout that I can imagine. Tons of cardio here and there is no wait when I am there. Lots of TV’s and music is playing and the place is well lit and conducive to a workout. Cleaner and paper towels are abundant and well placed. A few placards noting equipment is being serviced but the only bottleneck I saw was on the step machine. 1 of 4 was down when I was there. Even if a few machines are down, there are many equipment options that would enable you to execute your workout. People were actively cleaning both days I was there. Overall, PF appears to be a very good choice for an economical gym.
Source: Google
Hannah Wilson
★ 5
Source: Google
Keith
★ 5
Just got back into it after back surgery. Glad to be back. Taking all the precautions to be safe. Touchless check in and plenty of spacing.
Source: Google
kathleen brown
★ 4
Source: Google
Scott Martin
★ 4
Pretty nice gym
Source: Google
Steven Shelton
★ 5
I always enjoy coming to this location because it's very clean and the staff is friendly.
Source: Google
Kevin O'Connor
★ 3
Busy, 4 smith machines. Only machines without a wait are cardio.
Source: Google
Mark Houston
★ 4
Source: Google
Crystal Winston
★ 4
I never feel very welcome or comfortable at this location. The one in Johnson City has more friendly employees.
Source: Google
Tessa
★ 5
Source: Google
Ash Paschal
★ 1
Over $70,000 worth of antique jewelry stolen from this location and the manager didn't seem to care. Careless employees who didn't warn anyone there had been a theft 15 min before. Also one of the employees knew the person but suddenly couldn't remember them. Police report done and detective hired. Lawyer next.
Source: Google
Melissa Austin
★ 4
Source: Google
Ella Scissom
★ 2
Dirty gym in kingsport. Hydro massage chair non operational for weeks now. I was a gym owner. This is very bad. Staff is asleep
Source: Google
Cathy Rogers
★ 5
Source: Google
Maddie Lawson
★ 1
Terrible decision ever deciding to join PF. They bill you every 17th of the month, however I was not billed on the 17th so I called and asked why I was not billed. They proceeded to tell me that I was billed when my checking account said otherwise. Then on the 20th I woke up to my bill on TOP of a late fee. I went in there today and spoke to the assistant manager Katlin and she said there was nothing they can do. This place sucks.
Source: Google
Carey Couron
★ 1
The manager here is a complete control freak who only seems to want complete control of both kingsport and bristol pf, I swear she's gone 90% of the time
Source: Google
Nikki M. Kyte
★ 5
Source: Google
Robert Middleton
★ 5
Source: Google
Ashe Sanabria
★ 1
Stupid scam of a company looking to bullshit you in the door and then charge you fee after fee. $20 for a day pass is a joke. They also only accept bank account information for payment, no cash or cards. They don’t ~want~ you to forget to cancel, but they make damn sure they will be charging you those late fees when you do.
Source: Google
Tina Gullion
★ 5
Source: Google
Crystal Johnson
★ 5
Source: Google
Cat G.
★ 5
Amazing staff very friendly and super clean
Source: Google
Frank Haecker I (Santa)
★ 5
I’m impressed with the equipment, cleanliness, staff, and the fact that they have Tootsie Rolls at the desk. My girlfriend and I used to work out together here. We did this until someone at this gym took pictures of her working out there and posted them online. She was humiliated, and the one who took the pictures got away with it. I’ve started coming back alone.
Source: Google
Mark Marich
★ 5
Great place to work out, very clean and knowledgeable staff. I like that I can visit PF wherever I go.
Source: Google
Tiffany Jones
★ 5
Source: Google
Heath Gregg
★ 3
I dropped my rating of the Kingsport facility. Planet Fitness is great my wife and I love it but Dexter could use lessons in customer service.
Source: Google
Logan Groom
★ 3
Been a planet fitness member for a long time. This gym is kept clean and has good up to date equipment. However I say this as nice as possible the people at the front do not know how to run the desk I am usually waiting 8 minutes to purchase a muscle milk and today I was told that I couldn’t buy one because it wasn’t my home gym and then it was changed after a few minutes when someone else stepped in and I was able to purchase. Went to lay in the tanning bed and was asked if I had eyewear and I said no and was told I had to purchase eye wear to lay. This is the only planet fitness I’ve ever been to where I’ve been told I had to buy eyewear in order to lay.
Source: Google
Daryl Porter
★ 2
Please make sensible alternatives to when your WiFi is down and people need guest passes. And maybe don’t have ONE employee that knows how to work the front training somebody while they’re working the front alone.
Source: Google
Johnny Blaine
★ 5
Source: Google
Steve Smith
★ 5
Source: Google
Pastorj Spade
★ 5
Source: Google
Jennifer Rosario
★ 5
The employee Tony was very kind, he gave us a tour. Very knowledgeable. Helpful, my mom has a bad hip, Tony showed us some equipment that will help her. He provide superior service to the fullest.
Thank you so much.
Source: Google
Jeff Fraysier
★ 5
Source: Google
Amber Warfield
★ 5
Source: Google
linda barber
★ 4
It's a great facility - open and airy - TVs if you like that - great machines and the staff is always nice and friendly. . . I'm older so I don't like that people don't much anymore. We all have our ear buds in (me too) . . years ago, people talked a bit . . . unless they know each other . . . noone talks to stranger. . . I miss that about the old gyms. I mean you didn't talk long but you got to know at least a few people that way . . . I've been going quite a while; I don't know anyone there. I'm afraid to talk to someone because they might not want that . . . It would be nice if PF had at least once a month "social" thingy - last an hour or two - for folks that would enjoy that (it might just be me! Oh well!)
Source: Google
David Schlabach
★ 5
This specific Planet Fitness in Kingsport was spacious, clean, and the staff was friendly. When visiting this area, I will look forward to using these facilities again.
Source: Google
Renea Patrick
★ 5
Loved it. Awesome gym and the people who work there are great.
Source: Google
Lisa Norris
★ 5
Great place .Friendly and helpful staff. Very Clean ! I love this place
Source: Google
Emily Blackmore
★ 4
It's a great gym, especially if you're new to working out. I do have a couple of gripes, one of them being some of the employees are really rude, but most of them are really nice. I think it's no coincidence that on the days we come in and the not so friendly employees are working, the bathrooms are also terribly dirty, paper towel dispensers are empty,etc.
If those issues would be solved by management, I would have 0 complaints.
Source: Google
Jessica Powell
★ 5
Source: Google
John Green
★ 5
Source: Google
Barbara King
★ 5
Awesome experience
Source: Google
Joshua “Jay”
★ 5
Source: Google
Pamela Casey
★ 5
Source: Google
ivan blankenbecler
★ 4
The gym itself is great, but many people tie-up machines for long periods of time, because they are just sitting there playing on their phone, while others are waiting to use the same machine. I wish that the management would not allow cell phones on the gym floor.
Source: Google
Daniel Caudle (Riverman Dan)
★ 5
Wonderful club - I travel extensively for work, and this is definitely one of the nicest clubs I have been to in terms of staff and facilities.
Shout-out to Austin for getting us going in the black card spa. We appreciate you!
Source: Google
James Dingess
★ 5
It was a good experience
Source: Google
stephanie jones
★ 5
Source: Google
Tennessee Resident
★ 1
The woman employee working night shift on 3/4 should utilize her free gym pass through her job. She was extremely rude. I feel sorry for the employees/customers that have to tolerate her Karen like personality. Definitely should not be working in a customer service type job.
Source: Google
Nikki Grogg
★ 5
Source: Google
Katelyn Oliver
★ 5
Source: Google
Steven Reeves
★ 5
Source: Google
tamara jobe
★ 5
Highly recommend! I'm so glad I made the decision to be a better me. Machines are easy to learn, hydro massage is awesome, red light therapy is great, and tanning beds are better than any other ive used before. And best of all, it really is a non judgemental atmosphere. Everyone is jamming to their own pace and no one bothers anyone else. Love it!
Source: Google
Jesse Bravinsky
★ 5
Nice place in a well developed area.
Source: Google
Joshua Bolling
★ 2
Source: Google
Salt Ganker
★ 1
My 2nd ever time being here I was approached by this old lady who was a staff member and was told I wasn’t allowed to come back unless I had actual shoes on, and I’ve been to 4 seperate planet fitness’ and not once have I ever been comforted like that. I was having a good workout until this staff member interrupted me, will be avoided this location in the future as I’ve had better experiences at all other PF
Source: Google
Tyrel
★ 5
Great environment Friendly staff And a great place for fitness.
Source: Google
Audie
★ 4
Source: Google
jimi Granai
★ 1
Staff seemed nice on the phone, never been to their store but Got charged duplicate charges next to My JC location membership and they won't refund my money even showing on a bank statement.
Separate franchise and a bad business if you can't be Honest. The Johnson city Store has been Great!
Source: Google
Janell Wells
★ 5
The staff are so nice, always enough cardio machines and weight machines.
Source: Google
Amanda Stewart
★ 5
Always clean and staff is nice. My favorite one to go to.
Source: Google
Jonathan Campbell
★ 5
Source: Google
Randy Simpson
★ 5
Source: Google
Tracy York
★ 5
I loved the facility. LOVED the hydromassage chair. It'd be amazing to have a pool but still a 10/10 experience for my 1st time
Source: Google
Alicia D. Bowser
★ 5
Source: Google
Mohammadmahdi Ahmadi
★ 5
Source: Google
James Arthur
★ 5
That's the moon, not the sun.
Source: Google
Charles Maxwell
★ 5
Source: Google
Timothy Pruner
★ 5
Source: Google
Leslie Clifton
★ 5
Source: Google
Phoenix Ryans
★ 5
Source: Google
Elder Grove Temple
★ 3
Source: Google
Bill Dotson
★ 5
The staff are friendly and helpful. It’s a safe and pleasant place to workout. The facility is always clean.
Source: Google
Stalker 06
★ 5
I appreciate, as an old gentleman who is recovering from back surgery, and is not in very good shape, the non-judgmental atmosphere. I may not be pumping iron like someone who has regularly used your Gym, but I am trying to regain a level of fitness that I used to have. I realize that I may look out of place here, but there are many older clients I have seen working out, and that gives me assurance that that they also feel comfortable. Thank you for enabling people like me to use your service without shame and anxiety. I also love your Hydro! 😉 I should also say that your staff are friendly and helpful. 👍
Source: Google
Anthony Marcum
★ 5
Source: Google
Todd Gilliam
★ 5
Source: Google
Dreama Everson
★ 5
Source: Google
Allie Hinds
★ 5
Friendly staff, clean establishment and good location.
Source: Google
Escape Kings
★ 5
Great place to workout. Very clean, lots of space and variety of equipment.
Great staff too, thank you Dexter & others (tonie, Debbie, Blaine, Coleton, Hanna)
Source: Google
Chris Runyon
★ 4
Source: Google
Keith Slaton
★ 1
Equipment stays broken for months.
The manager is never there, it has been reported to the employee that said he doesn't know he's not a manager he just works there, not his problem.
Update 3 months later, same equipment still broken plus 2 more, how long does it take to replace a cable? Hour and a half workout, 30 minutes spent waiting on equipment because only one works.
Source: Google
Crystal Belcher
★ 5
Great people great atmosphere great price
Source: Google
Tom Hill
★ 5
Great workout place, enjoyed the hydromassage and chair massage machine.
Source: Google
Tracy Miller
★ 5
Very clean, well maintained equipment, helpful staff, very affordable.
Source: Google
Tracey Cannon
★ 5
Source: Google
Fox Vyars
★ 3
Just moved here. I suppose since it's the only PF in the city it's not aware of how badly they need an equipment update. No hammer strength machines at all. Only one oblique machine. Limited abs equipment. Bare in mind I moved from a larger city, but paying multiple club access makes zero sense for me anymore considering the gyms in this area are spaced 35 to 40 mins apart. It stinks because I've been a member since 2014. Hopefully they open another one here or seriously update their equipment.
Update: Spoke with club manager regarding equipment update and possible up and coming new locations in the area. Was told there is a complete remodel every 5 years. Strongly considering another gym. You would think if there was only one location in the city the business would put their all into diversifying the equipment and providing newer models.
Update 12/03/2024 - Equipment still needs updated and there are a lot of machines missing in comparison to other franchises I've been too. But I realize this has to do with Excel Fitness and not the area manager. She is actually very upbeat and professional and the team here is awesome and that makes up for how Excel Fitness is dropping the ball with keeping the gym up-to-date. For the area manager and the team alone I am raising my rating.
Source: Google
Joe Oliver
★ 5
Source: Google
Stephen Short
★ 5
Source: Google
Misty Smith
★ 5
So I quickly just gave 5 stars & nothing more but after reading some of these reviews, I had to come edit mine.
I have worked out, in a gym, off and on for the last 30 yrs. In that time, I have been a member at many many gyms, both small owner, operator gyms and national chain gyms. To be honest, it took me a long while to join PF because it was a national chain (much like restaurants the small ones are usually always better). However, in January, I found myself needing to get back into a gym routine desperately. I was also working out of state at the time, in Louisville, KY. I needed something that I was going to be able to go to when home and when traveling. My 1st 3 months of membership was in Louisville. So, to be honest, I was terrified at the thought of having to use a small town PF after getting accustomed to a big city gym. In the past, (and not with PF) the small town ones are not maintained, cleaned, or as helpful as the big city gyms. After reading these reviews, I am beginning to understand that it's more the members than it is the staff. I mean how are you going to give a gym a bad review because they "clean too much"? That is a perfect example of why people had to be told to wash their hands and cover their mouth when they cough back during 2020. Sir, that is someone else's bodily fluids...PLEASE PLEASE PLEASE allow them to clean as much as they wish. I also noticed quite a few reviews stating the equipment is always tore up. Yesterday 5/8 was the 1st time I have been in the Kingsport location & something not working. It was just a treadmill & only 1 treadmill out of probably 30 that they have.
This gym has acceded my expectations. It's always clean, the employees greet me every single time I walk in the door. They also always tell me to have a good day/evening/whatever it is at the time I am in there.
If I had any complaints at all, it would be complaints about members. I use the circuit machines. I use them as they were intended, in a circuit. In the last 2 months not a single person I have seen come into the circuit area are using them in that manner. It's very aggravating to have someone walk up, see that you are on machine #5 and they go over and get on machine #7. In case you don't know, that would be your next machine, after a 60 second cardio. And then they don't even use it with the lights, so they are never on it for just 60 or 90 seconds. They want to set there for 5 minutes in between their reps. For those of us that use the circuit machines in the way they are intended, we do it to save time on our workout. If you see someone halfway through the circuit, please do NOT run to jump on the machine in front of them. We will literally only be on it for a Max of 90 seconds then you can have it to make your phone calls, or take a nap between reps or whatever your heart desires. Just please let those of us that have a life outside of the gym get our workout in. And folks we are grown arse humans, WIPE YOUR SWEAT OFF OF MACHINES AND ESPECIALLY TANNING BEDS
So people please look past the reviews that talk about broke equipment or anything negative and give this place a chance to conclude your own opinion. Cause I couldn't ask for a better gym. Not to mention, you are NOT going to get unlimited tanning for 25 a month, much less the rest of the spa membership stuff and the gym membership. All those things together, anywhere else or if you had to purchase separately (cause not all gyms have tanning or massage) it would cost you 50 or more a month. So you can't beat the deal.
Added brownie points for the fact that I can go anywhere in the country and won't miss a workout or a tanning visit.
Basically, I absolutely 💯 💯💯 💚💚💚 Planet Fitness and would give them more stars if I could.
Planet Fitness and PF employees...y'all are awesomesauce and amazeballs. You keep doing you!!!!
Now, if you will excuse me, I need to workout and tan. So off to the gym I go
Source: Google
Robert Townsend
★ 5
Source: Google
Karen Kramer
★ 5
Best customer service ever!
Source: Google
Liliana Gomez hidalgo
★ 5
Super
Source: Google
Jason
★ 1
This place is a joke. They don't have any kind of bench press for free weight. Their stack weight is very uncomfortable as in cheap made. This "gym" is for a wannabe or people who have no clue about fitness.
Source: Google
Andrew Curtis
★ 5
Source: Google
MICHAEL THOMPSON
★ 5
Source: Google
Mark Hagy
★ 5
Great place to work out especially when it's raining outside!
Source: Google
Tim Giedd
★ 5
A great Planet Fitness at Kingsport!
Source: Google
Evelyn
★ 5
Great place for workouts. They have extras like massage chair. Everyone warm and welcoming.
Source: Google
Devlin Baggio
★ 4
Good gym overall but too many cardio machines.
Source: Google
Ha Nguyen
★ 4
Source: Google
lora tindall
★ 5
Source: Google
Mark McGill
★ 5
Source: Google
Nik
★ 5
The staff is very helpful, and friendly. There are many machines to use, and it is also always clean too.
Source: Google
Amy Cole
★ 5
I love this place, it's the best part of my day!
Source: Google
IAMCornholieO
★ 5
Great place to exercise, i had a membership with anytime fitness for a while and Planet Fitness is way better. The price is unbeatable and they have more equipment, the hydro massage chairs and tanning booths are definitely a plus. I haven’t used a tanning bed in years but might give it a go but the hydro massage chairs are amazing.
Source: Google
William Bard
★ 5
Clean and good equipment.
Source: Google
Traci T
★ 4
We joined this gym several months ago. I love that they are open 24 hours. But, every time I go in there are pieces of equipment broken. There is always someone working on one thing or another. The employees are really nice and it is always clean.
Source: Google
Cheryl Williams
★ 5
Gym was very clean. Staff was very friendly and helpful.
Source: Google
Melisa McPeek
★ 5
Source: Google
Emma Preston
★ 1
Source: Google
Randall Maggard
★ 5
Planet Fitness has a Clean facility, friendly staff, and an array of machines. It is definitely a no-judgment zone. I can't wait to go back!
Source: Google
Vanity Hines
★ 5
I went to the kingsport location( 11pm) for the first time. It was very similar to the other locations I have visited previously. The layout was very similar. I was greeted by a staff member when I walked in ( Jesse). He was very nice. He took my picture because I didn't have one on my file. He asked if I needed any help since he noticed I was kinda new( new to this location). He took the time to talk to me and welcome me to this location. As the night went on I worked out in the equipment- I used the massage bed, and also tried the total enhancement for the first time. Since I had never used it Jesse explained the process to me and what to expect. I had a great time there. I really like planet fitness because the people are friendly, no judgement, and the facilities are always clean. Thank you!
Source: Google
Cynthia McVey
★ 5
Source: Google
Chris Smith
★ 5
I’m very happy with my membeship. Price is hard to beat. Staff is always helpful and available and the facility is super clean.
Source: Google
Ben Christian
★ 5
Convenient times and welcome atmosphere.
Source: Google
Jason Gillenwater
★ 5
My son and me look forward to going wherever he gets home from school
Source: Google
Moses
★ 5
Great hours, hygienic, wonderful assortment of equipment with instructions and they offer free membership through many of the insurances
Source: Google
Tavia Harris
★ 5
I love this place Only gym I’ve been to that I don’t ever wanna leave that’s been hours there and don’t even realize it. I love the red light therapy the tanning bed the machines and the people are so nice Kingsport u rock!
Source: Google
Til Welt
★ 5
Great service! The merchants very friendly and polite, I appreciate it very much. I know they are sometimes tired to smile and say greetings to everyone but they do it and it makes customers feel positive!
Source: Google
Eddie Phillips
★ 1
This place is a joke I pay just to tan and can never get in without waiting. They need more than 4 tanning beds.all the money this place .makes off us they should have more beds.what a sorry business....
Source: Google
Stacey Sedor
★ 5
I love this location everyone is so friendly. I love how clean all the equipment is!! I never have any issues when I go!
Source: Google
Logan Gorman
★ 5
Very kind and helpful staff and a good variety of machines. I have been able to go using my summer pass and it has made going to the gym exciting.
Source: Google
Debra Winegar
★ 5
Source: Google
Brittany Littleford
★ 2
It is always so hot in there that it makes working out terrible. Especially tanning, it is so hot inside their tanning rooms that you’re pouring sweat before you even press start, not the smartest way to cut costs in my opinion, not in a place where people need to cool off. I would recommend Anytime Fitness…0.1 miles away from this planet fitness.
Source: Google
Matthew Boyd
★ 5
Clean facility and workers were diligent in making sure that equipment was up to standard. People of all different ages and abilities were there exercising, and I felt like no judgment was occurring. Could be a touch cooler, temperature-wise, but, overall, excellent experience. I would recommend this gym to family and/or friends.
Source: Google
Dennis Connolly
★ 5
This is a very well maintained, inexpensive place to grow your body and enhance your physical well-being. For those of you who need a little more than muscle exercise, they have plenty of cardio machines, massage chairs, a tanning booth or two, and they have 'red light therapy' which is good for all sorts of things your body needs.
This is a wonderful go-to spot for casual gym goers.
(Update — 06/11, 24): They remain just as kind and helpful as ever.
Source: Google
Skip White
★ 5
Hopefully with the new management and staff things will go better than in the past. I've had some very bad experiences in the past with some staff members, with the exception of Adam and a few others that are always very helpful and pleasant. Adam is truly exceptional with his politeness and cheerful attitude and I'm glad he is still there. Many of the machines are not operating well at all and that never is given attention to until the machine completely fails. I have several of my employees that go to this gym, and we have now offered a paid membership to any and all employees that want to join. I have 26 employees, and hope many will take us up on this offer. I've not met the new manager but I've heard she is a nice and reasonable person to deal with. I might also mention this gym has a great amount of really friendly members that are always willing help ya out if needed.
Source: Google
Elizabeth Hanlon
★ 5
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Tanya Cook
★ 5
Awesome customer service and experience, my son and I are very happy!
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glen Anleitner
★ 5
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Angela Brasier
★ 5
Very clean, friendly staff and huge showers with 2 rain shower heads. Go here everyday.
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gigi stlouis
★ 1
After coming to planet fitness on and off since 2019 I was disrespected by one of their employees. The manager called me and apologized on her employees behalf but It didn’t sound like an apology, she was rude as well. Needles to say I canceled my membership and will never return.
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Shari Vandenberg
★ 5
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scott walters
★ 5
Very nice. Very clean. Lots of machines. Good place for a good workout. Highly recommend.
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Sara Wolfe
★ 5
Planet fitness is a very welcoming place even for first timers like me.
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Stephanie Groenewold
★ 1
Went in to quit the gym last month (March) The guy at the front desk, tanner, told me that if I waited one more month that it would be cheaper to just make a membership fee payment then to cancel that day and pay the $60 cancellation fee. He told me to come back in the month of April after I made my April payment to come in and cancel. Here it is. After my April payment I go in and they tell me that I need to come back in June in order for that to happen!! This really sucks because no one documented that I came in to cancel my membership and this guy gave me false information having me give the gym an extra payment on top of the $60 cancellation fee. Since the new owners have taken over this gym sucks!
And the two girls that help me at the front desk were both managers! Glad I cancelled!!!!!
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Ellen Coffey
★ 5
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Julia Roberts
★ 5
Very friendly
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Nathaniel Lane
★ 5
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Mechell Quesenberry
★ 5
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Sam darnell
★ 5
Awesome staff and awesome atmosphere
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Michael Polezhaev
★ 5
Planet Fitness provides Excellent Customer Service, A Great Workout Environment, and Geographical Accessibility, both Consistently and Affordably. Thank you!
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Ashley Osley
★ 3
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Stacy Lutwinski
★ 5
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serena
★ 5
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Gwen Pope
★ 1
We dropped our membership because Planet Fitness went WOKE!
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Misty Wright
★ 5
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John Armstrong
★ 4
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Mike C
★ 4
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Zach Marker
★ 5
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Tiffany Jones
★ 5
I love getting off work and going to tan!! Its my “me” time!!
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Laurie Fremgen
★ 5
They were friendly
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Jeff Fleming
★ 5
The rates are affordable, the location is convenient, the staff is super friendly, and the facility is spotlessly clean.
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Karen Sexton
★ 5
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Michelle Lawson
★ 5
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Kaylee Forsyth
★ 5
I just started going two days ago and absolutely love it. There’s a lady with a nose piercing that works later at night and she is so nice and very helpful if you were to have any questions. I’ve gained a bit of weight recently and have really been wanting to get back on track. I’ve felt zero judgment since I’ve been going.
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Jeff Pedrick
★ 5
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Josh Collins
★ 5
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David Frost
★ 5
The staff were super friendly and the gym was spotless.
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Eduardo Barragan
★ 5
Me encantó por varias razones, la primera me contestaron una llamada a que hice con el propósito de ver cuál es la atención al cliente y me respondieron perfectamente no inmediato pero si me regresaron la llamada el mismo día 2do están abiertos los 7 días 24/7, tercero está muy limpio comparado con los de área de florida👎🏽, cuarto es muy amplio y tiene suficiente estacionamiento 5to al menos de las 3 recepcionistas una tuvo la humildad de saludarme, en otros lugares que conozco de todos las personas que están paradas ni te voltean a ver y mucho menos te saludan.
I recommend this place because in general is clean, especially I love the restrooms were incredibly clean👌 has enough parking, is OPEN every day 24 hrs 👏, and at least one of the staff members say to me thank u for coming👏. I do not ask for her name but Thank u KINGSPORT planet fitness.
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Gloria Peniche
★ 1
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Pat Fink
★ 1
They make you sign up, then won't let you out of your contract.
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Ray Gilliam
★ 5
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Travis Lyon
★ 5
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Paul Scott Williamson
★ 5
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Laura Manassa
★ 5
Always a great workout experience!
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Amber Fields
★ 1
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Rachel Davidson
★ 5
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Tyrel
★ 5
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Janice
★ 5
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Buck Thompson
★ 1
Had a membership there. They cancelled my membership out of no where even when I called to make the arrangements to pay up account because I forgot when my bank info was stolen to change that account. The member that said they noted the account did not and couldn't get the new manager to even call back and explain or make it right. Then the new members who are there now super NOT friendly. Looking for new gym.
Source: Google
Baltazar Nunez
★ 5
Buena oportunidad para tu salud y tu bolsillo
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Mary Hunter
★ 5
Always clean and friendly staff
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Paul Seal
★ 1
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Dana Dean
★ 5
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Debbie Frey
★ 5
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Heather McQueary
★ 5
Very happy with Kingsport, TN PF. PF Rockford, Il (E State) is HORRIBLE!! Terrible customer service and can get NO response. Kingsport is amazing and willing to help with issues!! Highly recommend them
Source: Google