★ 5

Best Y in the state !

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★ 5

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★ 4

Nice facilities. I just wish more steam room/sauna users would pay attention to rules about showering before they jump into the swimming pool. Gross.

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★ 5

Great facility! Spacious, well appointed, very clean, and there's a great staff on board.

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★ 5

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★ 5

Spacious and clean facility, with all the things I want in a gym

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★ 5

Been going to this location for 10 years !

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★ 3

FYI-NO DAY PASSES. We were visiting family from out of state and wanted to use the pool, but their policy is only members (guests must be with a member) may use facility. Period. Looked like a decent place, but it's too bad it's exclusive.

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★ 1

I have been a member here for years, had one teenage life guard tell me to stop stretching in the sauna. Asked to speak to a manager after I told her I come all the time I do the same thing she said doesn’t matter stop. I said ok when I walked to get my water she said in front of everyone did you speak to my manager I said am sorry am talking to you still continue to respond with attitude I said ok thank you she continue to give an attitude am 33 years old I understand how much my body can Handel ,place is to workout and feel stress free not have a teenager raise her voice across the pool telling to speak to her manage

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★ 1

Why is it just members only....

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★ 5

Cleanliness

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★ 5

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★ 5

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★ 1

Front desk staff is incompetent and rude.

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★ 5

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★ 2

No complains about the facility and employees but the rules are ridiculous. During summer they don’t let you use the kids pool (I have a child) they also block the slide. What’s the reason? We are paying memberships to have nonsense restrictions like this, plus they had a lifeguard lady who was very rude when she told us to get out of the pool.

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★ 5

Friendly staff nice atmosphere and very good location

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★ 5

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★ 5

The facility is well maintained and the employees (especially the front lobby employees) are super friendly. We love the Sumner County YMCA.

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★ 5

The Sumner Y provides a warm and welcoming environment to people of all ages and abilities. It is not only a place to workout, but it also provides spaces for community members to gather to socialize and work. The programming for kids is phenomenal!

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★ 5

This place is worth the cost. The lessons are included in the membership and the trainers are very knowledgeable. The EGYM is awesome and convenient too! Go check it out, you can use a guest pass and get a tour! Everyone is super nice and helpful too!

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★ 5

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★ 5

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★ 5

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★ 5

I LOVE THE INDOOR POOLS WHIC ARE OPEN ALL YEAR LONG!!!!!!

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★ 5

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★ 5

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★ 5

We love this Y and have been members for over 7 years.
It's always clean, we are always greeted with a smile.
Concerns are dealt with appropriately and quickly.
So many activities for our whole family to get involved.
It's basically our second home!

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★ 5

Great facility! Very clean as well.

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★ 5

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★ 5

The new egym is a great system. Staff are always friendly and helpful. Love the provided small towels and spray bottles to wipe down equipment.

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★ 4

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

The staff is friendly and the facilities are top notch!

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★ 5

Nice clean facility with great staff

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★ 1

Very rude staff and members.

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★ 5

Visiable attitudes by those users who believe they’re of a better quality than others! H’villisn users have always had this outward and prevalling attitude!

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★ 5

Love the Water Fitness classes, the awesome teachers, the therapy pool, the hot tub, the steam room, the friendly staff, the gym, and the EGym! I have met many members who have become dear friends!

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★ 2

I’m so tired of going in the sauna and having to listen to sexist, racist, and misogynistic remarks . I have told them to stop before and they always keep on. What doesn’t help is the other people in there laughing or agreeing.
Do something about it or I will. This is why my 2 daughters and my wife won’t go there. Don’t laugh at them it’s not cute.
This needs to stop!

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★ 5

Their egym weight equipment is an easy workout weight circuit to help maintain and build strength. Egym automatically tracks your progress for you and the circuit keeps you moving without having to wait on a machine. Also pool walking is fabulous.

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★ 5

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★ 5

Welcoming, convenient, and so many options!

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★ 5

Love the group class leaders, especially Charlene, Candy & Annie.

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★ 5

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★ 5

You could not Find a Better Venue for getting and maintaining your Health...in mind and body and Soul..at three times the cost

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

Exercise classes in which I've engaged have motivated me to push myself, and I've enjoyed interactions with staff, instructors, and other members.

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★ 5

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★ 5

Great family atmosphere with awesome classes!

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★ 5

Classes, plenty of exercise equipment, Swimming and Therapy Pools, jacuzzi, steam room, sauna and locker rooms. Staff that is always at the ready to assist with sincere pleasantries. Thank you.
I am very satisfied with my membership at the YMCA and hopefully you'll love it as well.

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★ 5

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★ 5

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★ 5

A great place to get fit, have fun and make new friends. Always clean and always welcomed at the door with warm friendly employees.

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★ 5

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★ 1

This is honestly the worse YMCA I’ve ever been too nationwide, The front staff is incompetent. EVERYTIME I come in to use my nationwide program they have no clue what they are doing, every time there’s an issue. I’ve been to 60+ locations and never had an issue, when I say my name I get checked in and so does my kid but not here it’s either they gotta call or can’t find the notes in my name which there is because other YMCA locations can find them but yet this one can’t? The gym is tiny, there’s not enough equipment, the gym etiquette here by everyone is terrible including the older generation. They lay towels on machines and will go around and talk while not using it, I get you’re trying to workout but you need to take this serious or leave the gym to have a conversation instead of taking up machines and equipment that people are trying to use. The staff here is also rude, The only pleasant part of the staff is the childcare. They are always wonderful, but front desk has no idea what to do. The gym STINKS, backroom with all the machines smells like stale piss, The locker rooms are gross. I’m not sure how this YMCA has such a high reputation. Ive seen it better at planet fitness and that’s setting the bar low, No wonder the other gyms on the area have more business. Because if you look at the other reviews you’ll notice that the workers have terrible attitudes. Good luck!

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★ 4

I'm generally happy with this YMCA location however I was not happy being kicked out of the steam room 30 minutes before closing. I didn't see that posted anywhere that they close that down 30 minutes before closing. It should be available until closing time or post that it isn't. I am new here and would have planned better if I had known that.

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★ 5

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★ 5

Love this facility! Great Staff and clean!

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★ 5

Had a great time at this YMCA. Friendly people. Great classes. Lots of workout equipment. Can’t go wrong here.

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★ 5

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★ 5

Update.. I have been taking swimming lessons with Keri at this location. She is So Wonderful. Her patience with me is a blessing especially dealing with my fears. So, if you’re like me who floats like a boat; but need to learn how to steer 😂 or just need to learn, I do recommend her. Thank you Y for Keri.

I recently returned to the Y in Hendersonville. It’s a great location and the staff is very welcoming. I make friends easy so the people in the H20 Cardio class, as well as our instructor, have been super. I do like the parking lot because it’s easy to manage. I so wish for a towel service; but it’s no biggie because I’m still enjoying it and that’s my main purpose.

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★ 1

Bad service bad service

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

Awesome facility for any fitness goals! Great pools for laps or recreation, plenty of equipment, I rarely have to wait for a bike or a stretch pad. Friendly staff and helpful trainers. The YPlay staff is awesome! We are potty training and they totally take our little one to the potty at requested intervals. I had a small mixup mixup we switched from Blue 365 to a family plan, and they fixed it right up for me.

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★ 5

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★ 5

There's so many nice things to say about the Y, it's a really great place. The gym is spacious with a fair amount of equipment. When it does get crowded, everybody gets along. The indoor lap pool is wonderful. There is some construction going on in the sauna/whirlpool/steamroom area which means the facilities are well maintained.
It's very family oriented, the outdoor lap pool is only available for lap swimming in the morning and the rest of the day is used for general fun. Great atmosphere, friendly staff, free coffee.

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★ 5

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★ 5

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★ 5

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★ 1

Would highly recommend going anywhere else other than this YMCA. The workers have attitudes, the workers in the YPlay area constantly use your diapers and supplies for other kids- my daughter would always have some new bruise or mark on her every time we picked her up and they would never document it. Some area is always closed down for whatever reason (currently the entire indoor pool, jacuzzi, steam room and sauna are closed without knowing when they would reopen). Will never return, and have encouraged everyone we know to cancel their memberships.

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

Always very clean and the staff is so nice

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★ 5

Great facility and friendly staff

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★ 1

They don’t actually care about helping kids learn how to swim, and the sheer amount of pointless rules around the pool for kids makes the whole experience of going their miserable for a single parent with multiple kids. I don’t recommend getting a membership for the pool. Not worth it at all.

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★ 5

Great Staff, Clean facilities.

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★ 5

I like the Y a lot. The staff are very friendly and helpful. I have been doing water aerobics for about eight months and would like to do more.

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★ 1

Welcomed by Karen/Kevin, exterior of facility gives off impression of something bigger than what’s inside, & employees lack to know or able to do what they are hired for. Many sumner county neighbors drive to further locations or another gym but this location—->🙅🏻‍♂️👎🏻

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★ 5

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★ 5

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★ 5

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★ 5

Good place to tune into your work out with.

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★ 5

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★ 5

It's a great facility but you'll enjoy it for the warm, welcoming people as well.

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★ 5

I have been a member here for about 5 years now, made lots of gains and even hit a lifetime milestone of reaching the 1000lb club here. Besides the facilities being top of the line and having everything you possibly could need in a gym, the staff is amazing. Another member accidentally moved my keys, the entire staff stopped what they were doing and helped me to search high and low until they were located. Best gym in the area and I have tried them all.

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★ 5

It is a great place to work out. Clean locker room Family oriented.

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★ 5

Love the facilities, clean. Up to date childcare and pool are fantastic

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★ 5

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★ 5

Wonderful staff and great place all around with wide range of fitness options. Huge and very clean facility!!!! Love this place!

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★ 5

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★ 5

Great people & clean facility.

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★ 5

I like the classes

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

I love this location. Everything is very clean, the employees are kind, and there are lots of classes to choose from.

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★ 4

Really a 4.5! Lots of equipment and machines to use. Not overly crowded and nice people-members and staff.

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★ 5

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★ 1

Hi

I decided to come back to the YMCA in Hendersonville this year, my past experience was great with this location. Sadly, right now I am very unhappy with my new membership.

I signed up only for yoga classes, and a week later they said the classes are to full, and they will add a button on the app to register for yoga classes (only 24 hours before). So right now I need to set and wait exactly 24 hours before class starts to hit this button to be in the class. because I work I can’t do it, to hit this button 24 hours before class.

I have to drive a long time to get to the classes for them to tell me the class is already full and I need to leave.

They have not been able to add this feature to the app yet.

I am very upset and frustrated about this

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★ 5

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★ 5

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★ 3

Just joined. Facility is fine and staff is very nice. Lots to do.
However, each time I have been in the weight room / cardio area, there has been someone having a lengthy conversation on their phone, despite signs to be considerate and NOT do that. I also witnessed a guy literally spitting into a trash can instead of going into the restroom and no, it was not an emergency. Then there was a guy grunting and slamming weights in the squat rack / dead lift area. They have signs not to do all of this. I don't know what the answer is but it takes away from what would otherwise be a very nice facility. Hopefully this is an exception and won't be a common occurrence.

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★ 5

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★ 5

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★ 5

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★ 1

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★ 5

This is by far the best YMCA I have ever been apart of after living in many states. Staff, class’s, facility; everything is top notch! Thank you!

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★ 5

Top notch equipment, very good staff.

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★ 5

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★ 5

So many great opportunities to take a variety of classes. Love the therapy pool and workouts I get, not to mention praying for the other members after every class.

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★ 5

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★ 5

Wonderful facility!

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★ 5

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★ 5

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★ 5

Friendly staff. Wonderful instructors and a large variety of classes offered.

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★ 5

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★ 5

Friendly staff, clean, well maintained facility. Sometimes, swiming pool has more life guards than members:)

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★ 5

Wonderful place, pleasant and clean and meets all my needs for exercise. Staff is friendly and well informed and can help you with anything. Love the therapy pool and it’s a great place to meet new friends. Would highly recommend to anyone looking for a great place to workout or swim. The staff welcomes you everyday with great smiles .

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★ 5

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★ 5

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★ 5

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★ 5

Love the Y!

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★ 5

The Y is a great place to go, work out and see friends. They have an excellent staff who are friendly and helpful.

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★ 5

YMCA is an excellent place to exercise, to relax, to gather. The environment is pleasant and the staff is very polited and friendly and we love the opportunity to exercise while our daughter is doing activities and is also secure. They offer a lot of different activities and many different classes. I loved to be a member!

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★ 5

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★ 5

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★ 5

Great facility and perfect for training for Ironman races! Staff is super friendly!

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★ 5

This YMCA IS THE VERY BEST!! I love the staff, they are all very friendly. The gym is SUPER CLEAN! It is very safe and amazing!!!

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★ 5

Everyone's nice and it's fun

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★ 5

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★ 5

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★ 5

The staff is amazing and are super supportive of my child with autism. I can get answers and support very quickly. The gyms are nice and they have both indoor/outdoor pools. I can trust my son to go play basketball while I support my daughter. There is plenty of staff monitoring and supporting. I love the family vibe I also get from this location. You should definitely join!

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★ 5

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★ 5

The atmosphere is lively. Lots of classes, great variety. Love the people. I found my happy place

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★ 5

Well worth the membership fee, especially if you have kids <10 yrs old.

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★ 2

We have went several times and each time we went the outside pool was getting nastier and nastier. They have not cleaned the pool in 3 weeks we have been so much so my kids started breaking out from mosquitoe bites from all the bugs that is surrounding the pool. We will not be back this yr to swim which is sad for my kids.

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★ 5

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★ 1

We have been apart of the YMCA for several years. Kathryn Faith at this facility is by far the rudest employee I've ever met. My wife asked if they had the hot chocolate packets anymore. She was completely rude to my wife about the situation. She mentioned to my wife you are the second person that asked, we have never offered it. My wife had no idea I had already asked so the first person that asked was me. She begin discussing rudely to an African American female employee regarding my wife. There was absolutely no reason to be rude. My wife chatted with another employee regarding her unprofessionalism.The employee was kind enough to see if they had any under the cabinet in the coffee area. The other employee mentioned that she is always rude, and her excuse is always "I'm from California"! Honestly I don't care if she was from the moon, but there's no reason for awkwardness or rudeness over a simple question. The other employee mentioned that she usually works 4:30-8:30 so she wouldn't know if a guest, or someone happen to leave hot chocolate behind before, and that she just happened to be there. Which is true! She (Kathryn Faith) then approached her with a container saying this is the only hot chocolate we provide. She is very rude, gossipy, and unprofessional!

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★ 5

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★ 5

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★ 5

Best fitness facility in Sumner County! The Y has everything you need regardless of your age, level of fitness, or fitness goals, and the staff will ensure you have an outstanding experience every visit. :)

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★ 5

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★ 4

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★ 5

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★ 5

A great gym with outstanding staff and lots of choices. Having an inside running track and a pool is a win/win.

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★ 5

The staff and instructors are always friendly and encouraging. Feels like coming to a family or little village. My kids love Y play and the chance to get to exercise regularly as well as swim together is a gift. Thankful for this community!

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★ 5

Clean and so many options to get you work out done. I even found a quit space for prayer and reading. Truly grateful for this safe space for self care.

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★ 5

Highly recommend swim lessons. Instructors are always kind and effective

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★ 5

All the classes that I've taken at the Sumner County Y have been so helpful in getting in better condition. The instructors are all very knowledgeable and are so friendly and supportive. It's such a positive, happy place to get and stay healthy and to make new friends. I'm so glad I found it!!

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★ 5

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★ 5

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★ 5

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★ 5

VERY HELPFUL and my 10-year-old daughter loves the swimming lessons.

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★ 1

I took my 9 year old daughter to swim at the pool where they have an unreasonable swim test for all children to complete to show they are capable of swimming. I sat and watched countless children throughout the day cry because they couldn’t use a proper breaststroke down an Olympic size pool. Additionally, they have no accommodations for children with disabilities such as Autism where physically they can handle the task, but mentally it’s overwhelming. I’m not sure this is even legal to not have reasonable accommodations. When I asked about it, the director stated this is just the rules. So a nine year old child who can swim like any other kid cannot participate without an adult by her side or on slides with her friends at the pool this summer because she cannot pass a test due to her disability. How sad and honestly wrong, sumner county Y you do great things for the community, but this needs to be addressed. Someone has to advocate for these children.

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★ 5

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★ 5

Love this Y. Always clean and the staff are always super friendly.

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★ 3

me and my family have been going here for ever and it’s a great place my only issue is that why is a basketball gym being used for yoga and strength training classes when there are plenty of other rooms made for that purpose some days i want to go put some shots up and there’s a class in there for a hour plus i went in today and the whole gym was being used by ONE PERSON and a instructor the whole gym being reserved by one person when i always see those empty yoga rooms i thinks it’s dumb it’s bad enough the court is small but then we can’t even use it for half the day sometimes they have classes and it’s not even on the oniline website so i go there waste my time and have to leave because a basketball gym is being used for yoga

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★ 5

Lots of activities offered to get in shape. Friendly and informative staff.

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★ 5

The YMCA is a family oriented organization. There is always something to do and the staff are very helpful. The YMCA always feels like home when i am there.

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★ 5

Love this place!!

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★ 5

Love the therapy pool.

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★ 5

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★ 5

Great family experience, Very Clean facility - friendly staff

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★ 5

We love Sumner County YMCA. The service, the facilities, the staff, the Christian influence, all of it. It is such a fun place for our family to come and swim several times a week. We bring visitors who also enjoy it very much. And it is very affordable.

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★ 5

At 70, I found "the Fountain of Youth" at the YMCA. They are a community dedicated to sensible exercise for the body and the mind. There are classes here for every fitness level. I don't swim but water activities are my favorite. I attend the classes for free through my BCBS Medicare Advantage insurance. The Sumner County facility is clean and orderly. The friendly staff is welcoming and helpful. It is a fun place to bring my grandson. The Y is for EVERYONE!

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★ 5

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★ 5

Mike gatens was wonderful!!
Took the time to go indepth about all the options available. Highly recommended!

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★ 1

So, so many people recommend the YMCA to me. From Doctors to friends they all say the Y will work with you.

Must have called these folks 4 times to ask questions about membership and classes and each time was told something different.

Twice I was told a manager would call me back. They never did.

Today I find out they don’t accept the membership provided by Medicare/Medicaid. They do however accept many other, similar, types of memberships provided by other insurances.

Hate to burst your bubble but people on Medicare/Medicaid don’t have other options.

Here is a list of local gyms that do accept Silver Sneakers memberships: Planet Fitness, Workout Anytime, Gold’s Gym and many more.

The only people who don’t offer free membership to folks like me are small, independently owned specialty gyms and even some of them, do!

With all due irony, shape up YMCA.

Edit: Followed up just now and contrary to the comment from the bellow, they were able to offer me at the low, low price of $42 dollars a month. This is wildly expensive for pensioners. It's like when apartments HAVE to allow 10% underprivileged folks live in the same building, but don't allow them access to the amenities. Y'all, still, need to tighten up. Read the sermon on the mount or something C ya

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★ 5

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★ 5

Great place, nice people, lots of equipment

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★ 5

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★ 5

Friendly staff

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★ 5

We love the Y!

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★ 5

I love the Y! There is always a friendly face at the front desk, the facility is always clean and well maintained, and lots of options to choose your fitness journey.

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★ 5

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★ 5

The swim instructors were exceptional. My children look forward to attending the next two classes. We were also really pleased with the front door staffing, the cleanliness of the overall facility as well as the safety around all the pool areas.

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★ 5

Great place to work out. Plenty of equipment, space, and water activities.

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★ 5

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★ 5

When visiting the Sumner Co. YMCA, we have always encountered a helpful staff, a nice & clean facility with good equipment, as well as concerted efforts to reduce the spread of the Covid-19 coronavirus. Thank you, Sumner Co Y!

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★ 5

I love this location. The staff is super friendly! I love the welcome Audrey gives each day and Annie's classes are amazing. She is so positive and encouraging. Thank you!

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★ 5

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★ 5

Very good

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★ 5

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★ 5

Great family location. And helpful staff. Swim staff also great and put up with my rambunctious 3 year old.

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