★ 1

I recently toured this gym and was really disappointed with the experience. The facility itself looks great, but the pricing is absolutely unreasonable. For two people, they wanted nearly a $300 sign-up fee, on top of high monthly dues.

When I politely asked what the sign-up fee actually covers, the staff member responded with a snarky remark saying it “pays his salary.” That level of unprofessionalism was enough for me to end the tour and walk out. If I’m going to invest in a gym especially at those prices I expect transparency and respectful customer service.

There are plenty of other gyms that offer great equipment without ridiculous fees or rude staff. I won’t be joining here.

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★ 4

Pros: very friendly, helpful staff. Great class selection. Alex's yoga class is extremely relaxing.

Cons: Hours are somewhat limited. I attended several aquatic classes and the class lengths didn't match what was on the schedule. In order to sign up for a membership, you have to come in when a specific person is working, so you need to call ahead first to make sure they're in the building. In order to cancel a membership, you need to come in. I requested to do it via email and they said that's fine but it does require that I follow up for confirmation. A more seamless approach to onboarding/off-boarding membership is needed.

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★ 5

Excited to start my journey here!

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★ 5

Best gym in the Tri-Cities, far and away!

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★ 5

The Wellness Center is a great place to workout! I love all the classes!!!

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★ 5

Qualified Instructors!
A variety of back to back classes and friendly members to develop
Friendships with.

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★ 5

The best ever. Staff is nice and kind they are always helpful and willing to answer questions.

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★ 5

Great, clean. Love the pools.

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★ 5

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★ 1

Looks nice but virtually absent membership services. First called and nobody answered. Later went in person - and was told to wait while they found someone. The front then asked around and I was still unable to join because nobody there handles new memberships. I asked when I could come back to join and was told the soonest that I could join was to come back next week and hopefully someone would be there to sign me on then. Don’t want to keep calling or go back and risk wasting even more time to not even be able to join.

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★ 5

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★ 4

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★ 5

Great place for swimming both indoors and outdoors.. Offers lots of classes an exercise equipment.Very clean facility and friendly and professional employees.

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★ 5

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★ 5

It took me a long time to find the perfect center for me, but this is it. I do not have a great body and I want to swim. The pool is open all the time and I feel comfortable getting to it. Friendly folks as members and staff.

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★ 5

Stopped in for the day when I was in town for the weekend. A day pass is $15, but isn't bad for everything you get. It is a clean gym with everything you need. The views from the equipment and the pool are gorgeous. Plenty of equipment, free weight area is a bit small, the pool and hot tub are really nice and there is a nice size sauna in the locker room.

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★ 2

You’d think for $60/month, the water station wouldn’t be broken for over 2 months.

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★ 2

Not kid friendly. Can’t really use the pools if you have kids unless you pay for private lessons. Also can’t play basketball with kids. If you don’t have kids then it’s a solid gym.

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★ 4

Clean facilities with friendly staff. This is the only gym in Johnson City offering both indoor and outdoor pools. However, repairs on faulty machines can take quite a while, and the gym can get crowded at times.

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★ 2

Love the gym. Whoever was working membership services made me wait 15-20 minutes while he talked to people he knew. There was no reason for the wait

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★ 5

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★ 5

Highly recommended for occupational medicine. I have never had to have a TB skin test before but for my new job it was required. I first went to my primary, who sent me to the health department, who sent me to Walgreens, it was a whole thing. For half a second I actually considered getting a new job just so I wouldn’t need to complete this step but The Wellness Center made it easy. Walked in, 25$, done.

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★ 5

Nice

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★ 2

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★ 5

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★ 5

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★ 3

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★ 5

Amazing and empathetic folks that work here.

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★ 5

Nice and quick.

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★ 5

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★ 5

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★ 5

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★ 1

Overcrowded, outdated. Definitely the most run down gym in JC. The place literally hasn't been updated since the early 2000's. They raise the membership prices yet don't do anything to enhance the place. You raised the prices to clean the carpet? I don't think cleaning carpet that's been there since 2004 is going to do any good. Maybe invest in a remodel of the place instead.

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★ 5

Just joined today but seems like a well rounded gym. Kind of reminds me of the Y

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★ 5

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★ 5

“he wellness center is a fantastic place to stay active and unwind. I love swimming laps here, the pool is always clean, as are the bathrooms, which is a big plus. They recently switched to a bring-your-own-towel policy, but it’s not a big deal. The staff is always friendly and welcoming, making it a great experience every time I visit!

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★ 5

Absolutely LOVE this place! I have always struggled consistently going to the gym, the fitness classes they have are so fun and engaging. There’s something for everyone and the instructors are great. Cindy with the Barre class is wonderful! I go twice a week and in the app you can see the class schedules ahead of time. They’re very good at reminding you to go at your own pace and stretch/take water as you need. I was uneasy about paying that much for a gym membership but it is WORTH every penny. I started with just getting day passes when me and my sister in law started going together, and I got my membership a week later! Totally worth the price! Prioritizing yourself, your mental health, and physical health is so worth it and these classes have confirmed that for me! They only take 50 minutes of my time which I can very much spare as a new time mom and full time employee/wife.

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★ 1

Instead of just canceling your membership if you miss a payment they send you to debt collections, just go to planet fitness instead this place is a scam.

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★ 5

Great place, something for everyone!

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★ 5

I've heard such amazing things about this place I can not wait to check it out. I would've done came but I heard the plumbing is being worked on actually right now as we speak. When will the plumbing be fixed so I can come in

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★ 4

Great place very clean and employees are very nice!

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★ 5

I've been going here several times a week lately, mostly for a nice dry heat sauna, but I swam in their outdoor pool many times, but it's getting to be too cold for that. My insurance covers it, so I might as well go and enjoy the gym. I'm starting to like the Jacuzzi there too, before the sauna. I'm planning to try the indoor pool one of these days. When I was much younger, I went swimming in our local indoor pool often. But the sauna, in itself, is an excellent cardio vascular workout. The sauna, Jacuzzi, and swimming pools are all I really want to do there these days. I have no interest in the workout machines on the main floor, except maybe for a treadmill in cold weather.

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★ 1

My elderly parents was members there until my mother passed and my father moved out of state with me. They wouldn't work with my 86 year old father's back charges since he moved and wanted payment in full. Shows there true colors that they only care about the money and not the wellness of people, since it truly shows that he hasn't been there since the move.

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★ 3

I have been feeling this way for a long time, but I've hesitated to write this review because I usually enjoy this gym. Today, though, I reached my limit when a parent nearly sat on my glasses and a child nearly kicked me in the face.
I'm an injured runner, and unfortunately the only non weight bearing I can do that doesn't exacerbate my injury is in the pool. It is impossible to swim after work without being surrounded by children's swim lessons. Since this otherwise seems to be a gym for adults, I really wish there were some clearly scheduled times for swim lessons and clearly scheduled times for adults, who are paying this gym to workout, to swim.

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★ 5

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★ 5

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★ 4

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★ 5

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★ 5

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★ 1

Why can’t you keep a regular cleaning schedule on the jacuzzi? And WHY can’t you let ppl know when you have it closed?!

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★ 5

Amazing place to relax work out hard or a casual work out. Great staff hot tub pools yes plural pools lol. Can't say anything bad at all

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★ 1

This place is filthy. Dust and dirt everywhere. Machines have rust marks all over them as they are who knows how old. Very small area for a “gym”, which is very deceiving as it looks like a large place from the outside. Be prepared to be crowded right next to someone as you’re working out because there is no space & it is overcrowded. Overall the place is a dump and there are better options in the area for half the price.

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★ 5

This is where I go do my dot physical every year real great people that works there that is why I go to them every year

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★ 5

Great place to work out alone, join classes or whatever works for you. Generally very clean. VERY nice staff. Ron toured us around and we signed right up after touring the other places in the area. This was cleaner and more updated equipment. No brainer.

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★ 5

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★ 4

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★ 5

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★ 5

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★ 5

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★ 5

Friendly knowledgeable service

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★ 5

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★ 1

Been calling, left messages finally emailed as Noone was returning my call..heard great things about this place.. Can't reach them

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★ 5

Excellent pools.

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★ 5

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★ 5

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★ 5

W but 1 or 2 exceptions (only 1 bad apple of any employe), kindest nicest place around!

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★ 5

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★ 5

Great place for working out and exercise.

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★ 3

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★ 5

I'm taking cardio rehab classes now and can't wait to get regular membership. They have every thing that you need for your fitness goals, as well as pools, spa and saunas! I love working out here. They also have outdoor walking trails 👣

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★ 5

Best Gym and the instructors.

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★ 5

I went n signed up for it. The gentleman that took care of me was very nice n patient n had answered all of my questions that I had.
Once the bad weather breaks, I'm going to start going n start working out to build my health back up for the better.

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★ 5

I love the classes, pools and the sauna!

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★ 5

Great gym. There are tons of different types of equipment and machines and plenty of other classes are offered. Very clean and organized. Nice pool.

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★ 5

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★ 5

Great place to work out, go for a swim, or take a free class about your health.

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★ 5

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★ 5

These folks are awesome! They really watch and care for all of the patients!!All of the Nurses are carrying and thoughtful.They really take excellent care of everyone!!!

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★ 5

Always clean and organized with friendly staff

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★ 1

Here are the problems:
NOT A FAMILY PLACE!
KIDS ARE CLEARLY NOT WELCOME HERE.

- There daycare hours are not even online, you have to call to find out.
The daycare is only open for partial hours and if your schdual can't work with it then you can't even use your membership.

-You can't take your kids to the pool here.
They make you pay for swim lessons if you want your kids to swim.
Your have to wait for a small amount of family swim hours for outdoor swim only.
That's not a family friendly membership.

- religious hours! its incredibly obnoxious when religious schedules get in the way of your own life. Like needing to work out on a Sunday morning. When that's some of the only time people have off? What are we paying for!

-A huge part of your clients are parents especially mom's who want to lose the baby wait.
daycare hours should always be available for busy and working parents. When daycare hours are not always available it mean the gym is not available to those clients.
My family lawyer can easily refund that money.

- they don't provide towels! 😳 k i get that people steel used towels, but this is a very common amenity that most clubs provide and its really upsetting that they don't have them.

-They have this beautiful view outside but have all the equipment aimed at the TV's or mirrors.

-They don't have enough equipment for abs, or glutes.

- The indoor and out door pools are not very clean. The tile, and grout are either not getting cleaned or they are not using the right cleaning product.
The pool areas and Jacuzzi kinda smell bad and they don't feel clean or fresh.
I waited and went the evening of a day of "claimed cleaning", and it was hella gross. Stuff floating in the Jacuzzi and all. Theres no way someone cleaned it that day. It felt gross to be in and was not relaxing.

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★ 2

Yeah the pools are great if they would keep them clean!

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★ 5

Wonderful staff! A great variety of classes offered throughout the week. Hot tub, sauna, and indoor pool included in your monthly membership.

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★ 5

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★ 5

Really nice and unlike the YMCA in Bristol, their spin bikes have room on each side to actually get on and off. Nice, spacious room!

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★ 5

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★ 5

I had a very good experience,My first time here. The people were really nice.I would definitely recommend them.

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★ 5

Love the exercise classes and the heated pool

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★ 5

I am very grateful that I found a place that I feel at home with I can work on my health I can meet nice people all the way around everything about the wellness center is awesome 👍

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★ 5

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★ 5

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★ 5

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★ 4

Love this place, great classes! Getting crowded, every time I'm there more people are signing up. Is there a limit??

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★ 5

The staff are very friendly and the gym is very nice and clean. They have anything that you could ever need and offer classes at no extra charge.

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★ 5

My cousin likes going here

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★ 5

Just took a tour and we both signed up and joined. Looking forward to it.

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★ 5

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★ 3

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★ 5

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★ 5

Great facility! The staff are so helpful, patient and friendly. I spoke with Dillon to get my pre-op exercise program started and he was just wonderful.

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★ 1

I walked in and when I asked where a place was the tall gentleman said read the sign with a smart mouth did not where the place was. The employee needs to treat people better the that that's a sorry attitude to have with the public.

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★ 5

Great atmosphere, diverse equipment options, professional staff - its all good

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★ 4

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★ 4

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★ 5

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★ 1

Whent for drug test was there for 3 hour's

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★ 5

Love the wellness center. Friendly staff. And everything is included for the monthly fee.

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★ 5

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★ 5

Spacious and clean location with everything you need!

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★ 5

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★ 5

Clean, fun, staff very helpful.

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★ 5

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★ 5

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★ 5

A great facility! Lots of amenities, wonderful therapy pool, also indoor and outdoor pool, hot tub and dry sauna.
Friendly and professional staff! Kim (front desk area) is especially helpful and kind!!

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★ 4

Good place

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★ 5

Excellent people to work with.

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★ 1

Worst place to go to , getting medical card or wouldn’t be here Tennessee has no mask mandate anymore, these businesses get away with bullying people over mask as a truck driver we put up with so much , the mask mandate will be permanent cause they need to feel power .

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★ 3

Just joined and have mixed feelings. Just moved from Tampa Bay area where very high quality, inexpensive gyms are common. Was shocked to find that, while most things cost less here and you get more, the opposite is true with gyms. I researched over a dozen gyms online, visited four, and worked out in two. I chose the Wellness Center. Less strength training equipment than I'm used to and packed in more tightly - for nearly twice the cost. I have had to get creative to work some muscle groups the way I like to because several pieces of equipment are missing.

Also, the hours are way more limited than I'm used. Doesn't open on Sunday until 11! Welcome to the Bible belt. Guess I should be grateful it's open at all.

So, why did I join? It has more equipment and is less cramped than two of the other gyms I visited. One of the gyms I visited had more equipment and was spaced better but it was kind of run down. The WC is very clean and well maintained. It's a nice place. And it's conveniently located for me.

If this gym were in Tampa, it would either go out business or have to both add space/equipment and lower the monthly fee - by a lot.

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★ 4

I absolutely enjoy going here. Only thing that would make it better is the hours. When you’re a student it’s hard to find time to go with the current hours they offer. If they would stay open to maybe 11 or 12 at night on weekdays than this gym would be perfect. Other than that, I love everything about it. Nice facility with a good variety of equipment.

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★ 5

I've been a member of several gyms and this is hands down my favorite ever. I've been a member for 6 years. Fabulous staff, great variety of options for classes and equipment and clean.

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★ 5

Reasonable fee for visitors...well equipped for all exercise needs...with some exercise classes...was busy at times but could still find available equipment...

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★ 1

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★ 5

Went to get a drug test for work. No waiting lines and I only had to wait about 10 minutes, as there were a few people ahead of me. I have never had any issues when I've gone there. The associates have always been pleasant and engaging in conversation with you. Easy to get in and out.

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★ 5

Very clean, friendly people with lots of equipment to work with. The swimming pool is clean and user friendly.

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★ 3

Love everyone about the gym in my first 3 months, I’ve gotten one of my roommates to sign up for a membership! But my #1 problem is the hours of this gym especially on weekends. I work a ton on weekends around 8:30am to 5pm on Saturdays and 9am to 4pm on Sunday, the gym is closed by the time I leave work both days and force me to not work out for two days. Hours need to be added for this to be the best gym in the area!

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★ 5

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★ 5

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★ 5

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★ 5

I am visiting med-tech because of a work injury. Everyone there is always so very nice. I have seen three different doctors there and they all seem really empathetic to my condition and truly concerned about my recovery.

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★ 5

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★ 1

One of their employees is committing fraud and they aren’t doing anything about it.

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★ 5

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★ 5

Wow! What a great place to exercise. Huge... and clean... and state of the art equipment.

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★ 5

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★ 5

I love going here, they are very welcoming and have good equipment they keep clean.

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★ 5

Everyone has be good to me.

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★ 1

Did go , but must be a good place to go to work out. Very busy

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★ 5

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★ 5

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★ 5

Great, friendly place. Staff & guests keep the locker rooms, equipment & common areas SUPER clean.

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★ 5

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★ 5

Wonderful

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★ 5

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★ 5

I highly recommend this facility, friendly professional staff and clean safe environment. I use the pool 5 days a week. Clean Locker room and shower area. Price is fair for what you get.

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★ 5

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★ 4

Fairly large place. Equipment is in good order and easy to use. Every time I've been there hasn't been any waiting to use stuff. Nice locker room. Great indoor pool!

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★ 1

Pool always filled with screaming children in summer. Pool usually nasty. Not 24/7 gym. Looking for adult environment I thought I was paying for. I stopped going to Jonesborough waterpark because of diapers in pool.

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★ 5

High quality equipment and and a great facility. Indoor lap pool is very nice.

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★ 5

Good gym to workout

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★ 5

Very clean and quiet atmosphere. The staff is super friendly and courteous. I recommend the Wellness Center over any other gym in the Johnson City area.

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★ 5

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★ 4

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★ 3

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★ 4

Great gym, locker rooms are clean very nice. Highly recommended

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★ 5

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★ 4

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★ 5

Great place, my wife in pulmonary rehab there & they are some really nice people

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★ 4

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★ 5

Very clean.

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★ 5

Like this gym alot and have been a member for over 15 yes. Take cleanliness very seriously . Plenty of options to work my huge muscles....not

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★ 5

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★ 5

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★ 5

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★ 2

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★ 5

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★ 5

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★ 5

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★ 1

The employees are really rude and unprofessional. I will avoid this place at all costs..... The medical/urinalysis side anyways.
The guy that collects the urine seems to be very upset with his career choice. He is rude and hateful. We get it, you catch urine in a cup all day. But that is your choice, not ours. And the medical staff there are all very high strung and hateful. They don't seem to have much medical knowledge either, so they make up for it with bad attitude and soft skin. Not to mention, they aren't very good at being honest. It's almost like whatever will make for the best drama, that's what they go with. Like the redhead there is telling people that there is a national mask shortage. She also doesn't. Seem to understand that it can be easy to misunderstand what is being said with a mask on. Just my personal opinion, but they need an entire staff replacement.

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★ 5

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★ 5

Pulmonary Rehab has the best, warm, friendly staff. Sabrina, Brenda and entire crew is top notch. Can't get any better than this and I thank them for their performance and guidance
Thank you all
Glenn "Swede" Harrington

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★ 5

Love the facilities here. The staff is very knowledgeable. There is no intimidation here. I will be getting a membership here.

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★ 5

They are a little pricey, but it is worth it for the cleanliness and all that they offer. I go for the pool, and they have indoor, outdoor, therapy, and jacuzzi. I like that they offer childcare at certain times too because that has made the difference in being able to do a workout or not sometimes for me.

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★ 4

It's a good gym but a bit pricey. They have a lot of treadmills but our lacking on weights and lifting equipment.

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★ 5

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★ 3

I have enjoyed working out here, but I decided not to renew with how crowded it's been.. the last 2 times I went, it was so packed that I couldn't finish my workout. Other than that, it's super clean and has a good variety of equipment/amenities!

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★ 5

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★ 5

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★ 5

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★ 4

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★ 5

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★ 5

Clean
Well maintained
Friendly professional staff
Great equipment
Wide variety
Non threatening environment
Spacious
Good location

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★ 5

Nice equipment. Clean gym.

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★ 4

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★ 5

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★ 2

The lady that did my drug test was so rude

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★ 4

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★ 3

Nice facility.
Pools were a little dirty.
A little expensive for a visitors fee.

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★ 5

Wonderful facility that is always clean. I'm always greeted by the front desk when I come in!
A great place to lift weights, take a class, swim, and more!

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★ 4

Very nice folks. Doing pulmonary rehab here.

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★ 4

Plenty of machines to work on and a pool as well. Kids center too

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★ 5

We did swim lessons here and all the staff including our swim instructor, David, were super friendly! David worked incredibly well with my autistic son. And everyone was super helpful, like for example when we forgot a towel they provided us with one.

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★ 3

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★ 4

A lil expensive but worth it

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★ 4

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★ 5

Very nice gym with friendly, helpful staff.

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★ 5

I felt very safe while there.

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★ 5

nice doctors

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★ 5

I went to the wellness center as part of physical therapy needed prior to a knee replacement. I had such a great experience in the gym and with the staff I decided to get a membership when I was healed enough to join. I have not regretted it!

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★ 5

Great gym. Clean. Lots of amenities

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★ 5

I went here to get both of my Covid19 vaccinations.

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★ 5

Real nice people

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