★ 1

THEIR BUSINESS WAS LIKEABLE BUT NOW THE ADDRESS THAT IS ADVERTISED AS OPEN IS ACTUALLY CLOSED DUE TO NON PAYMENT OF RENT. (OFF FRY ROAD IN STRIP CENTER.

Source: Google

★ 1

Unless you plan to workout between 9pm and 5am, you won't find any available equipment. The gym is 85% cardio and 15% weights, the weights are always full. Just go to Planet Fitness for 1/4 the cost or ride a bike.

Source: Google

★ 1

Very unhappy with the hours change and it no longer being open 24hours a day. This was my go to location and the only reason I got a membership. I will not be renewing after the end of the month.

Source: Google

★ 4

This is the best 24 in the area. The machines work, they have a wide variety, and the employees are friendly. 4 stars instead of 5 because the sauna & steam room are too small, and the gym is no longer open 24 hours like the name indicates.

Source: Google

★ 2

Really nice workout facility.

Stop amenities like free towels and closes early. No longer open 24 hours.

Will have to cancel and go elsewhere.

Source: Google

★ 5

Es un gimnasio bien completo, las instalaciones pecables probablemente el único detalle es que realmente no abre las 24 horas tal como su nombre lo indica, y la piscina deberían ser de agua caliente en este clima tan frío por la época

Source: Google

★ 1

Went for a workout and was very surprised to find a cleaning lady doing her business in the middle of the men locker room when I got out of the shower nacked!!!
I asked her to leave and she looked at me and told me to wait that she needed to finish her work and continued to do what she was doing as if I had not said a word... I could simply not believe it and so I complained to the manager who told me this was not the first time someone had complained about this - I was even more stunned!!!!!! How could they not have done anything about it considering they already knew it was happening?????
Seriously would think twice before joining this gym who seems to have no respect for one’s privacy, because I am seriously considering taking my business elsewhere.

Source: Google

★ 5

The trainers are awesome here! Jackie,Artis, Ashley, and team—Hats off to y’all!

Source: Google

★ 1

This is the worst pace ever!! The manager Apryl is the rudest person in the world and should be fired!!

Source: Google

★ 1

I just started for only two-month fitness program. around two months they already charge me $170 . (they said for new members charge $30 plus the monthly fee for two months). I feel too expensive and then canceled the plan. However, they are still charge me monthly payment for this monthly. What happened ? Still cheating? Service is too bad .

Source: Google

★ 1

Not this particular gym but most 24 hours took away the towel service, cut AC after 11, and now they are making me pay 2 more dollars a month for absolutely nothing. Dumber than dirt if you ask me.

Source: Google

★ 5

Source: Google

★ 5

I just upgraded to this super sport 24 fitness and coming from a sport 24 hour fitness, this is a huge upgrade! I love everything about this gym. It has everything that I need and more.

Source: Google

★ 5

Source: Google

★ 1

High Pressure sales!!!! Not helpful in the least very very poor customer service

Source: Google

★ 3

Been coming here for over a year now. In the beginning, there was hardly ever a wait, the equipment was new and clean. The staff for the most part has always been pretty cool to me. The reason for 3 stars is because this gym membership has grown significantly. There are way more members now and like any other gym, there is rarely space to do anything without waiting for others to be finished. The equipment is still in good condition and the staff is more than accommodating. My issue is that the gym has not added on more squat racks or flat benches for power lifting when they now have a very large power lifting presence at the gym. The gym should find ways to add more of those options to meet the demand of all the lifters waiting to exercise.

Source: Google

★ 5

Source: Google

★ 1

****** STAY AWAY FROM THIS 24 HR JUNKYARD UNLESS YOU ARE WILLING TO PAY EVERY MONTH FOR YOUR LIFE ************
They just need your monthly payment.
There are better professional fitness places out there DYOR. Multiple reviews on this same issue.

We decided to cancel the plan SK31709 and then they asked us to put it in freeze. they just don't allow us to cancel. it is not mentioned during our discussion that there will be annual fee even if you put it in freeze but they keep on charging the annual fee. we went there today and she was rude (different manager) stating on agreement .. paragraph 5 its clearly mentioned there will be always annual fee. i am not sure how she has become manager. they should fire her else she will close this place soon.

Please read your agreement line by line and sign this junkyard.

Make sure when you cancel get the confirmation number else they will keep on charging credit card for your life.

Source: Google

★ 5

I love everything.

Source: Google

★ 1

There’s only 1 person that’s allowed to work the cash register. So when that person isn’t there you can’t buy any drinks or supplements

Source: Google

★ 5

Definitely Recommend this Fitness center for your fitness needs !
if you sit in the office working in front of computers all day, besides you need a great massage therapy to relax your muscle and improve your range of motion, you definitely need more exercises to stretch !

Source: Google

★ 5

Awesome workouts. Energetic coaches & variety of classes. Zumba for beginners & the advanced. Body attack & pop pilates to get your cardio up. Body pump to build strength with weights.

Source: Google

★ 3

Source: Google

★ 5

A shout out to John(with glasses). I've been in the military for 6 years year and I usually bounce between gyms while on leave with free passes. This time being home, John(who I've never met in my life) was kind enough to extend my 3day pass for my leave period. Grade A customer service and if I lived her permanently I would defneitly get a membership here.

Source: Google

★ 5

Clean and updated gym.

Source: Google

★ 5

Source: Google

★ 5

Left 24 hour fitness for about a year and decided to come back and go for the super sport membership. I have a sport located right next to my residence and decided I would split locations throughout the week. After visiting this gym I immediately took back what I said and will be exclusively coming to this location. Super clean, super modern, and very friendly staff that showed me around on my first visit.

Source: Google

★ 2

Source: Google

★ 4

This is a solid, no-frills kind of gym. It is great for my every day routine. Not the cleanest place, but I can't say it is dirty either. I am satisfied and I wouldn't hesitate to recommend it to a friend...

Source: Google

★ 4

Nice and new facility...wish the pool is a bit wider - only 3 lanes available.

Source: Google

★ 1

The staff members harass you as soon as you walk in and pressure you to sign up for personal trainer sessions, nutrition coaching, fitness coaching, and they don't like "No" for an answer. Several times I've politely said "No, thank you" only to have the staff members make snarky comments to me for saying "No" and continuing to try to sell me something as I walk by the front counter towards the locker room. They are desperate to sell and use furniture store & car dealership sales pressuring tactics that make me dread coming into this gym. I'm considering cancelling my membership due to the confrontational staff.

Source: Google

★ 5

Source: Google

★ 5

Source: Google

★ 5

Trainers and workers are awesome. Climbing machine gives great results when put the effort in!

Source: Google

★ 5

Source: Google

★ 5

Excellent

Source: Google

★ 4

Very nice and clean. Lots of different machines

Source: Google

★ 5

One my favorite locations. It’s relatively new but they maintain the place. Lot of free weights, Eleiko equipment with platform. Employees always in positive mood

Source: Google

★ 5

Source: Google

★ 5

Source: Google

★ 5

I love the convince of 24 hour gym. Plus they have locations almost everywhere.

Source: Google

★ 5

Source: Google

★ 5

Source: Google

★ 4

Nice place

Source: Google

★ 3

Nice facility

Source: Google

★ 5

Source: Google

★ 4

I go to several 24 clubs around houston due to my work schedule. This one is my favorite of them all. Very nice facility, new, everyone is always welcoming and friendly.

I attend the Zumba sessions very regularly, and my disappointment is how the mirrors in the studio are ALWAYS so dirty!!!! Is really annoying having to spend a whole hour seeing handprints all over them.

Also, how some of the instructors show up late for their classes. Veronica J is the worst, her classes are 95% of the time late (at every club though). And even though her class is real good, if she has any of her friends attending her class.... forget it, she would just spend her time laughing and making jokes with them while everyone else just feel so confused. Don’t give me wrong, Zumba is about enjoying yourself and having a good time, but sometimes that just turns to be disappointing and disrespectful.

Source: Google

★ 3

Source: Google

★ 3

It’s a great gym, very friendly people but they are trying to save money restricting the availability of towels, few months ago you were able to pick them from a pile, then they put few in the counter, now you have to ask for them, I understand if it’s for environmental reasons but I doubt it’s the case. What’s next bring your own towels? This is really annoying, I’ll go to the one in 99 instead.

Source: Google

★ 5

Source: Google

★ 1

Very dissapointed with this Gym.

My kids didn't want to stay in the Kids Club, everytime I came they cried. So I stopped coming to the gym.

I called to cancel my membership, but they said I had to me in personally. Because I am busy, i could not come at tha time, so they charged me another month.

I came a Friday at 8:30am (my wife was sick at home) and the recepcionist tells me that the Manager is no in yet, so I have to come back again at a later time!!!
I explained to her that I had called and they told me to come personally, they didn't indicate any time.. I asked if i could leave a document sidned, saying I was there.. She said no, called her manager and the manager told her I had to come back another time when the manager is in!!!

I finally came later that day and was able to cancel.. This was very frustrating, made look like trying to break a Timeshare agreement. I am very frustrated and dissapointed

Patricio Perez

Source: Google

★ 5

For regular workout this place is ideal for everyone.

Source: Google

★ 5

What a lovely new gym..They have some awesome equipment there.. Glad I was able to visit!!

Source: Google

★ 5

Source: Google

★ 4

Source: Google

★ 5

Need to get back in here get to work. Missed a week or two and got to start all over.

Source: Google

★ 5

Love the new 24hour fitness in Firethorne

Source: Google

★ 5

Staff and facility were good. They were nice about giving me a courtesy workout twice when they only had to once...it was so I could swim on my way out of town to San Antonio so I wouldn’t have to drive back to my home club in The Woodlands....at the time my knee was injured and it was the only exercise option available to me. I appreciate that level of customer service that saved me time and gas without upselling me realizing that it was a rare occasion.

Source: Google

★ 5

Source: Google

★ 5

Always clean and lowkey

Source: Google

★ 5

Source: Google

★ 5

Wish all 24 hour facilities were clean like this one is, worth the drive.

Source: Google

★ 5

Source: Google

★ 5

If you want the best PERSONAL TRAINER EVER, GO SEE JACKIE AT FIRETHORNE IN KATY

Source: Google

★ 5

Awesome Alexis Peña at the front is friendly

Source: Google

★ 5

Source: Google

★ 4

Need to offer more

Source: Google

★ 5

Source: Google

★ 4

Source: Google

★ 5

Source: Google

★ 1

They have the WORST customer service at the front desk. I have walked thruough the front doors several times over the last year and noobdy greets you with a "Hello or welcome," nor do the tell you "Have a nice day," when you leave. I workout at 24 hour fitness gyms all over Houston and across the nation and by far this gym is the worst. I go back to this gym because the have the best equipement and better selection of fitness classes throughout the day. I have just learned to accept their horrible customer service.

Source: Google

★ 3

Went to excercise, bought a box of protein bar. One bar was missing.Guy at the front didn't want me to take another one different to make the whole case for the same price..... ridiculous!!!!

Source: Google

★ 5

Newer facility. Clean enough and working equipment.

Source: Google

★ 5

Source: Google

★ 1

Please allow me a moment to say that the facility is incredible. Clean, well lit, abundant parking and spacious. The reason for the single star is due to two reasons. The best offer for their "military discount" was to waive the enrollment fees when in reality, any new contract (military affiliated or not) had the fees deferred to a later date. Everyone pays an annual fee irrespective of the length of time you've been a member. Secondly, I elected to hire a trainer that would assist with workout selection, diet and a few other benefits. This costed just shy of $2000 and yet I was unable to get a reliable email with my workouts sent to me and there was essentially no follow through beyond the days when he'd receive payment for services rendered. To that end, I was thoroughly disappointed and was given the run around to have my funds reimbursed. Eventually I did have to file a complaint with my credit card company before Caesar stepped in and had this all straightened out.

Source: Google

★ 4

Source: Google

★ 5

Source: Google

★ 5

Source: Google

★ 4

Source: Google

★ 5

Source: Google

★ 5

Great gym! Always clean. Never a wait on equipment!

Source: Google

★ 4

Very good and clean. New equipment and machines. Problem is lately getting too crowded than usual especially in weekends.

Source: Google

★ 5

Awesome

Source: Google

★ 5

Very clean and nice staff. Fairly new and doesn't get crowded too often.

Source: Google

★ 5

Source: Google

★ 1

The associates do not care for customer service at all. This gym will fly as long as equipment is new.

Source: Google

★ 5

I LOVE this location it's my favorite one out of all of them. Has all the most current machines, love the setup, and the steam / sauna is always clean! And everyone the front desk always greets you

Source: Google

★ 5

Source: Google

★ 5

Source: Google

★ 5

Source: Google

★ 3

The kids club is great

Source: Google

★ 5

Great people

Source: Google

★ 5

Source: Google

★ 3

I use to like coming to this gym in the evening and now it's too crowded. They should have made this place bigger

Source: Google

★ 5

Great facility

Source: Google

★ 5

One of the best gyms ever! very nice and clean !
The Equipment is so good. It's my favorite 24 now

Source: Google

★ 5

Always clean, nice staff, good amenities.

Source: Google

★ 4

Source: Google

★ 4

This gym is brand new, they open early December and everything looks great, I came just to try the swimming pool and it is ok.
The enrollment staff is TOO PUSHY. The guy gave me an HOUR tour I told him several times that i just wanted to enroll to swim and he started telling me that I wasnt to do anything without a personal instructor that costs $480.
The facilities are great but the staff needs to improve.

Source: Google

★ 5

It's not crowded at all, it is very clean, equipment is never broken, staff are very friendly, the bike studio has a great screen and instructors, you can use the bike and yoga studios whenever there is no class going on, and best of all... FREE WIFI!

Source: Google

★ 5

Source: Google

★ 5

Great gym. I love the staff. They are willing to assist you everytime you need help.

Source: Google

★ 4

Source: Google

★ 5

Source: Google

★ 5

Been to several 24 Hour Fitness gyms in the katy area and I go out of my way to stick to this location. Facilities are brand new and the layouts for the building/equipment are easy to locate and have enough space in between. They have an artificial turf space with a large variety of functional equipment (Huge kettle bells, TRX setup, soft foam+stackable plyometric boxes, ViPR for loaded movement training, weighted sand bags, weighted rope, various resistance bands, etc). They have way more squat racks, olympic platforms, and I think only one smith machine. The entire upstairs is the gym itself but the downstairs has all the training rooms for cycling and such. Have not used the rooms yet but I like that they are away from being in sight of everyone typically weight lifting - it's hard sometimes to get motivated when you're put in a setup where everyone outside in the gym is watching you. Here their classes are more intimate.

I do wish that the tv quality would switch it up a bit. I'm more of a track runner at my campus rec center, but when I come to do cardio here I hate watching all the tvs that are re-running the same promotional advertisements/features that have no value for me. It's all clutter, and it takes away the focus while i am working out, personally. I would much rather see a variety of "health promotion" or promoting preventing injury, proper form, exercise science, exercises to try, interviews with health professionals, etc. just anything relevant to exercise and health than some other promotional deal.
Love this gym, amenities are well above average, and they let you use as many towels as you need instead of checking them out.

Source: Google

★ 5

Source: Google

★ 4

Never been there but if you work it, it will work for you!!

Source: Google

★ 1

So, I came to check this place out during my lunch break at work. It was pretty nice, but I wasn't 100% sure I was ready to sign up. The guy who showed me around the place was EXTREMELY pushy and rude. After the tour he immediately asked for my address, phone number, and then told me "your total is $90" regardless of the fact that I went JUST for a tour to explore my options. When I reminded him of that he sighed and dramatically erased all of my information from the computer. He said he would send me a free pass in my email and I would be able to come back to try it out. This sounded great, although he failed to mention the pass was for TODAY ONLY. So today, a few days after my tour, I decided to use my pass and check everything out. I walked in & was pushed aside and ignored for 15 minutes before finally being greeted by the man who would activate my pass for me. He typed in my information and said "your pass has been used. It's gonna be either $25 to use our gym today or you need to enroll today." I was confused and explained to him that I haven't used my pass yet. He proceeded to tell me "that's not my problem, it must of expired. either sign up or leave". I said I'm not going to sign up until I try it out and he said "well then have a good day." I'm still in shock by the lack of customer service and for the way I was treated by the staff at this location. I'm extremely disappointed and will gladly take my $40/month somewhere else.

Source: Google

★ 5

i love cycle class!!

Source: Google

★ 5

Great gym. New equipment.

Source: Google

★ 5

All the consultants are very helpful, makes you feel at home. The Facility is new so its clean. Great environment. Not super busy which I like.

Source: Google

★ 5

Source: Google

★ 5

New facility.

Source: Google

★ 5

Amazingly huge gym with all new equipment. All of the employees are very nice and helpful.

I wish that this gym wasn't so far from me because this is is definitely the nicest Katy area gym around!

Source: Google

★ 5

Source: Google

★ 1

If they are going to display CNN, they should also show Fox News.

Source: Google

★ 5

Love it great customer service they make u feel wellcome

Source: Google

★ 5

Nice area bug gym with all new equipment of course. Friendly workers always smiling.

Source: Google

★ 5

Love this gym

Source: Google

★ 5

The staff at this location is so courteous. They always greet you and always ask if they can be of any assistance. This is in contrast to Bella Terra location, where I went there twice trying to get a membership, but could not get any assistance in getting a membership.

Source: Google

★ 5

Source: Google

★ 5

Source: Google

★ 5

Source: Google

★ 5

Great facility.

Source: Google