★ 5

Super friendly atmosphere. Singh is the nicest. Thanks a bunch!

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★ 5

Singh was quick and friendly to assist me with some charges that were on my card and in less than 5 minutes I everything clarified.

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★ 5

Nice gym with plenty of equipment, nice 4 lane swimming pool, steam sauna, and dry sauna. Very friendly and helpful staff.

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★ 5

singh was great help

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★ 5

The service and explanation of the tour were excellent. Ivan was very friendly during the welcome process.

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★ 5

Ivan was helpful in explains membership options. Would recommend

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★ 5

Neil and Ivan were really great! I appreciate them taking time to discuss membership and personal training options. Can’t wait to get started!

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★ 5

Ivan was very helpful, I appreciate him so much for helping me and my wife . I highly recommend Ivan . If you guys ever come to this gym as a first timer ask for Ivan .

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★ 5

Was amazing and very helpful

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★ 5

Ivan was great

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★ 5

Ivan is so helpful to introducing the new member deals and signed me in.

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★ 5

Great experience

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★ 5

Great customer service. Singh was very helpful.

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★ 5

Mari and Singh were very nice and welcoming!!

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★ 5

Mari and Singh were extremely kind and helpful! Thank you so much!

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★ 5

Ivan was awesome! First class service and helped me out tremendously! I would definitely recommend allowing him to assist with getting a membership!

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★ 5

Ivan was a great help. He sorted out all my problems. The gym is also fully equipped

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★ 5

Good costumer services with Ivan and easy solving of issues

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★ 5

Love this gym, props to Singh he was a major help in setting up my membership and making sure I got the Black Friday deal to get a free year. Only thing that sucks is the small parking lot!

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★ 5

Its a wonderful place to work out, especially Carolina and ivan their team members go above and beyond to help me. All in all one of the best gym in area

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★ 5

Checked out 24 hr fitness with a friend using his buddy pass. Really liked yhe atomosphere. Spoke to Ivan. He was very friendly and approachable. He was able to work out a great deal for a membership.

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★ 5

Ivan Bell was helpful and informative when I came in asking for information and gym tour.

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★ 5

Great service from Singh very personal on this packed out day new favorite 24

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★ 5

Ivan was great and always helpful!

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★ 5

Brittany Camillo has been a great help since she arrived. Always on time, picking up trash when walking the floors and very dedicated. leading from example is a great leader quality, please praise her efforts when possible. Thanks from a long time member “1996” and counting!!!

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★ 5

Sing was amazing , very nice .

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★ 5

Carolina is so cute and pregnant and so cute pregnant. The sweetest pea in a pod at the front. I wish I was calm and leveled like her. She even let me charge my phone in the front. Hehe <3. & Ivannnnn so goofy lol. He makes me laugh when I see that man's face. Hes literally the light of the room. Super friendly and joyful to all of us. I smile bc of Ivan.

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★ 5

Ivan was amazing and helped me with renewing my membership! Aka for him at the front desk.

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★ 5

Excellent service shown by Singh! He was really helpful in answering my questions and was very friendly, felt very welcome at this gym.

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★ 4

UPDATE: since making this review I notice changes were almost instantly implemented! Gym employees are a little more welcoming & personable. Sanitation stations are now always stocked and full. I’ve also notice at times there is an employee cleaning and organizing the gym! I love knowing cleanliness is a priority!

Pros: The gym is cool. Decent amount of equipment . Large parking lot . it’s not actually “24 hours” lol but it’s fine, there’s another 24 hour fitness not too far away that is . Cons: I really wish they had more sanitizing stations & would keep up with the ones that they do have. Every time I’m at the gym there are no paper towels and I never see any employees or customers wiping the machines … so I’ve started bringing my own wipes . Also, I’m being on customer service . It would be nice to be greeted/acknowledged when walking in/out of the gym . Little things like that increases the quality of any establishment.

Source: Google

★ 5

The facility is clean, well-maintained, and equipped with a wide range of machines that make it easy to get a full workout, Overall, it’s a solid place to work out. If you’re looking for a clean, reliable, and welcoming gym environment, this one is definitely worth checking out.Singh at front desk is helpful a friendly !

Source: Google

★ 5

Singh did an amazing job at signing me up. Clean facility.

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★ 5

Akia is one of the brightest parts of 24 Hour Fitness. She is always moving and always working. She puts in real effort to keep things clean and tidy and you can tell she cares about the place and the people who come in. She is pleasant, sweet, and gives a welcoming and uplifting feeling to everyone. Her energy makes me feel ready to start my workout the moment I walk in. She brings a great vibe to the gym and deserves recognition

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★ 5

Singh is incredible very professional knowledgeable and helpful. He signed me up for coaching session!

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★ 5

Singh is always attentive and makes you feel welcomed here at 24

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★ 5

Ivan is such a good help

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★ 5

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★ 5

Mariela very easy to work with and very professional

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★ 5

Ivan and Singh are super helpful and amazing! Denae teaches the best mat pilates classes I’ve taken in a really long time!

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★ 5

Great gym. Located in a very nice area, it’s a better atmosphere as well. I hope they open 24 hours soon… it’ll be easier for those that work late nights. There is a beautiful walking/running area right across the gym. Clean and very friendly staff.

Source: Google

★ 1

I’ma regular at this location. However today I came in with a guest who had a confirmed free 3-day guest pass, and we were turned away by two different employees ( one woman and one male separately ). Both were rude, dismissive, and acted like letting someone use a valid guest pass was a personal inconvenience and a crime. Instead of honoring it, they tried to charge $30–$50 just to work out.

This location is extremely unprofessional. The front desk staff approaches people with attitude instead of assistance. Paper towel dispensers are constantly empty, the spray bottles are nowhere to be found, the gym smells terrible when you walk in, and the floors and machines are often covered in trash.

A lot of cardio equipment stays broken or marked ‘out of order.’ Parking is a nightmare most days. The turf area upstairs is never properly vacuumed—every time I use it, I leave covered in animal hair.

This location is going downhill fast.

Source: Google

★ 5

Everyone was very warm and inviting right from the door. My guide was really nice, caring, and well-informed, to the point that he took the time to answer all my questions and give me a complete explanation with all concerns. Calming my mind and making me feel as if this location wanted their members to succeed. The person made me feel at ease and motivated, not only showing me the different sections within the gym but also how this gym could be of help to me. I am going to start my new health and fitness journey with great excitement. I can’t thank enough the staff for their commitment and liveliness. I apologize for not remembering the names of people. But everyone was helpful.

Source: Google

★ 5

Ivan great service!!

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★ 5

Best 24 in Texas!!

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★ 5

Ivan was very helpful today he showed me around the gym, answered all my questions.

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★ 5

Iván was GREAT! I was having trouble with my new account for 2 days in a row and he worked with me diligently to make sure I was able to have the best experience at the 24hr in spring!’ THANKS IVAN!

Source: Google

★ 5

Worked with Ivan to set up new account for myself. Ivan was very helpful and made the process smooth.

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★ 5

singh great costumer service 👍🏻

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★ 5

Sight was super friendly and helpful. Excellent customer service at 24 Hour Fitness!

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★ 5

First time into 24 hour fitness in years, I camw in with wellness hub and Singh assisted me through the full onboarding process. There were a couple wellnesshub related hiccups but we got in and got the workout in!

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★ 5

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★ 5

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★ 5

Carolina gives GREAT CUSTOMER SERVICE. Always friendly and helpful!

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★ 5

Ivan was AMAZING!!!! He made the whole process easy and streamlined. Definitely would recommend him for people who want to get back into the swing of working out.

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★ 5

Ivan and carolina are doing well on this site

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★ 5

Singh did a great job helping me sign up for my first time!

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★ 4

Singh help me out alot very dedicated worker

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★ 5

Ivan real cool people great facility

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★ 5

Awesome environment and Awesome staff!

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★ 5

Ivan is the worker!!!

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★ 5

Im the owner of Zen Pro Air Conditioning and Heating every time I finish working i love coming at this location

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★ 3

I like this gym overall. but some machines are out of order all the time. Specially the cardio machines are constantly out of order. You have to try at least 3 machines to find one that works!

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★ 1

Please be careful, think twice before you sign up for 24 hours this Spring location. They don't share their Hygienic schedule with their members even after multiple request. Lack of safety signs inside the GYM. The manager (Brittany Camilo) was un-responsive and pretty much trying to sell everything but when it comes to help any member she showed No Mercy and do not care about member's concerns.

Source: Google

★ 4

First time here and I really liked it!! I do really wish there was a women’s only sauna since the coed sauna here is so small and it’s uncomfortable sharing the small space

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★ 5

Ivan is great! He’s very professional and friendly.
He helped find us the best deal.

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★ 5

Ivan Bell is very helpful and found us a great deal. Enjoyed meeting him

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★ 5

Singh was great help with the sign up process. He was very patient as far as the tour and membership options!

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★ 5

See Singh if you’re a new member!
He gave us a great tour and was helpful when picking memberships!

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★ 4

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★ 1

I'd honestly give less than 1 star if available. The gym itself is not the issue. It's smallish compared to other locations, but the equipment and everything is perfect for anyone's needs. However, the management and processes for membership are beyond horrendous.

Not only was I bait and switched with a "month to month" membership with no commitments, I was also jerked around over multiple interactions on the proper way to cancel my membership. When they say "month to month" what they actually mean is, 12 month membership that you pay on monthly. If you try to cancel earlier than that you owe them $50 which I happily paid after everything I went through just to be done.

When I signed up I paid for a membership and added the guest so that my wife could join me. After a month of not going my wife said go ahead and cancel the guest package to save some money. Turns out I personally could not cancel my wife as there are some specific privacy laws that prevent her husband and the account owner from being privy to in order to cancel her "guest status" here. So we both go to the club to cancel her and we are told we cannot do it in the club we have to call the number. Simple enough, except we call the number and they tell us it's only possible to cancel her at our local club. At that point we threw our hands in the air and gave up as our schedule did not permit wasting additional time on this. Paid one more month on the membership due to this. Finally we have time in our schedule to stop by together and of course we're told again we need to call the number. I call right then and there and the representative hears that we must cancel at the club. He then tells us there's nothing we can do at the time, a general manager will need to handle this issue. A GM calls me the next day but I miss her call unfortunately. I call back immediately and sit on hold for her for 30 mins. I hang up, call back and after going through the prompts I'm immediately transferred to her. After explaining everything in this story to her she apologizes for my experience and asks if I would like to charge the $50 cancellation fee to the card on file or another card lol. Like I said, I happily paid to be done. Never again. Save yourself the trouble and go to another gym unless you have absolutely no other option but this gym

Source: Google

★ 5

Ivan and the staff at 24hours have been great. The gym is always clean and staff is always friendly.

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★ 5

Ivan was super helpful! I’m restarting my health journey and he made it easy to understand my options. Beautiful club!

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★ 5

I have had such a great experience at 24 hour fitness. Always get a good workout in no problem at all and it’s very clean. ivan and james are so nice and helpful recommend to always go talk to them

Source: Google

★ 5

Great experience

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★ 5

Neo and Ivan were very help ful where all the amenities where ,and showed me and my brother the facility ,highly reccomened this location close to woodlands and surroundings

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★ 5

Ivan and Neil have great customer service

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★ 5

Singh had great customer service

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★ 5

Clean environment and friendly staff. Definitely recommend this facility!!

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★ 5

Ivan and Neil they are very charismatic and nice people and nice gym

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★ 5

Neal and Ivan great service

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★ 5

Great environment and good vibes all around, shout out Singh 👍🏽

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★ 5

Great customer and clean gym awesome staff especially singh

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★ 5

a women helped me with my buddy pass and correct my birthday error!

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★ 5

I love this Club .. Ivan is Carolina greet you at the front and help you with anything you need ! I have been to multiple clubs but this one is the best by far ! 💪🏾

Source: Google

★ 5

Great gym many different pieces of equipment, staff at the front desk is very welcoming and helpful. Shoutout Carolina!

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★ 5

Ivan and his team has been amazing. It's a professional setting.

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★ 5

Ivan and singh are the best! Super sweet and they make me feel like family

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★ 5

Carolina was fantastic super easy setup, and great facilities at the gym

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★ 5

Love it here

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★ 5

Singh was great help

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★ 5

ivan the goat

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★ 5

Ivan was very helpful

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★ 5

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★ 5

Ivan was awesome ! Explained everything well, got us exactly what we were looking for.

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★ 5

I’ve really enjoyed my experience at this 24 Hour Fitness location. The facility is spacious, and the natural lighting from all the windows makes the whole place feel open and inviting. The staff is always warm and welcoming, and I especially appreciate Ivan he’s genuinely sincere, helpful, and makes everyone feel comfortable. The equipment is almost always available, and it never feels overly crowded, which makes my workouts stress-free. Overall, it’s been a great place to come consistently, and I’m really happy with my experience here.

Source: Google

★ 5

Ivan was amazing at explaining all of the aspects of the gym. I felt welcomed and can’t wait to start my journey with 24 Hour Fitness.Stop by- you won’t regret this choice!

Source: Google

★ 5

I’ve been coming here for a few years. Always clean facilities, nice staff in the front and very eager to help. I recommend this gym to anyone looking for a new spot!

Source: Google

★ 5

The great place to work out. I like the early morning classes that I can go to before I have to go to work. Makes it very convenient and able to stay on track with my fitness. I come so often that the trainers are starting to recognize me, but when I walk in the door and feel more like I’m working out with a friend. A friend really dedicated who my fitness goals

Source: Google

★ 2

Hmmmmm gym says it opens at 6am it’s 6:42am with a parking lot full of people waiting to go in! First day here 😤

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★ 5

Carolina was amazing! Gave great advice and was a very warm welcome! Highly recommend. Very friendly staff and awesome gym.

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★ 5

this gym is family shout out to my guy singh helped me out today with some payment issues very helpful.gym is great clean and the environment great.

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★ 5

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★ 5

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★ 5

Great place. Ivan and Carolina are cool

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★ 5

Very clean , and cool people up front . Highly recommended. Ivan took care of me up front . Look out for him and he will take care of you . Very personable .

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★ 5

Singh is always helpful personable and welcoming!! We need more like him.

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★ 5

NEW MANAGEMENT ON POINT , PLACE CLEAN AND INVITING,TRAINERS ON TOP,OVERALL GREAT OVERHAUL👌
WILL DEFINETLY REFER ALL MY PEOPLES TO JOIN🫴

Source: Google

★ 5

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★ 5

This is the best gym I’ve been to in a while. I’ve used Brittney to train for weeks and she does a good job getting me going with my core and medication Awesome place.

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★ 5

I’ve been coming to this gym and I really like it. The staff is very friendly, machines are always well maintained and the atmosphere is great!

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★ 5

Iván, Singh, Carolina are the best!

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★ 5

This location has a great staff, professional and provide great service especially the management Ivan and Carolina and Singh.

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★ 5

Ivan and Carolina are very personable and welcoming. Best gym in town 💪

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★ 5

Best gym ever

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★ 5

Great place, spacious, and staff are friendly.

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★ 5

Singh was very helpful….

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★ 5

Singh was awesome, signing up was super easy

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★ 5

SINGH is great

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★ 5

good gym, lots of variety of machines as well as plenty of benches and free weights. helpful staff and friendly clientele would recommend.

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★ 5

Ivan took great care of me. Made sure I had everything I needed for the gym and signup. Made sure I knew where everything is and the amenities available. Go see my man Ivan for a membership

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★ 5

Friendly staff, nice gym and it’s always really clean :)

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★ 5

Very nice facility. Impressive customer service. Ivan was very helpful in setting my account.

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★ 5

I just joined 24hr fitness in Spring. I am a former member (I was a member for 10 years). I have to say that the young man, Neil I believe, that signed me up provided me excellent service. The sign up process, using my insurance, was as smooth as ice - well with a little female assistance 😂. I needed it to be because I had my 9yr old triplets with me. Fortunately, he was able to keep them entertained. So thank you for a wonderful experience and I can’t wait to start working out there.

HM

Source: Google

★ 5

Bailey is tuff and he a good person

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★ 5

I love this gym. Clean facility and nice staff.

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★ 5

Ivin

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★ 5

Neo is cool people always greets everyone

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★ 5

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★ 5

Ivan did a great job showing me the club and what it all had to offer. Definitely seems like a very clean and well run gym.

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★ 5

Ivan at the front desk is awesome! He’s always super positive, welcoming, and just a cool guy to chat with when you walk in. Makes every visit to 24 Hour Fitness a better experience .

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★ 5

Great gym great staff Ivan is very knowledgeable and so kind

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★ 5

Thanks Ivan for the help!

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★ 5

Ivan is always willing to greet you and talk with you.

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★ 5

Great gym, always clean and very friendly staff. Thank you Ivan!

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★ 5

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★ 5

Easy and quick sign up. Staff friendly and knowledgeable.

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★ 5

Mary has great customer service will be recommended more of my family and friends here

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★ 5

Really a lovely location. Lots of windows and natural light. Friendly staff. Convenient spot. Clean and well run.

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★ 5

Just joined about 60 days ago. Love Hynetha’s classes!!
I do Zumba gold & silver sneakers every week. She is so fun, very easy to follow, get a great sweat without pressure on my knees & hips. I can’t believe I’m in the Top Tier as Hynetha calls us lol, but very grateful to keep moving in my 60’s.
I highly recommend checking out 24 hour in Springwoods 🌟🌟🌟🌟🌟

Source: Google

★ 5

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★ 5

Neil !!! Great service!

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★ 5

The Springwoods, Texas 24 hour fitness is a great place to work out.

The bathrooms are always clean thanks to cleaning crew.

The front desk team is always welcoming and pleasant.

Kudos to Mary and Kimi who are the best of the best there.

Although I am closer to the Woodlands location, I drive an additional 5 miles just to get to the Springwoods location. The Woodlands bathrooms and locker rooms are always filthy and smelly. The elevator was just repaired after being inoperable for several weeks. The front desk team is great there, but the rest of the Woodlands team needs training in customer service, empathy and friendliness.

Source: Google

★ 5

Amaia gave splending service. I would highly recommend her

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★ 5

Amaia is great! She is always in a great mood and super helpful!

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★ 5

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★ 5

Great Well kept gym. Ivan at the front desk Will work with you if you have any complications.

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★ 5

Thank you Ivan for helping me with my contract with the buddy pass, I been with 24 for 2 years so far and it’s been a great experience having all the amenities, plus the Lake Plaza areas is nice

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★ 5

Very clean gym and Ivan is very helpful

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★ 1

How do you not have an odometer on a single indoor bike …? Price reflects why equipment is covered in dust but at least it’s cheap.

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★ 5

Iván was super nice

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★ 5

Neil was so helpful and full of energy

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★ 5

Patient and polite. Great customer service 💖💖💖

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★ 5

Great customer service from Ivan ! Always ❤️

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★ 5

Muy buen servicio í todo 10/10

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★ 5

Love renewing my subscription with 24 hour fitness, amazing area, and Singh gave me exceptional customer service that made the process 100X easier

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★ 5

I love this gym. From the moment I walk in I'm greeted with smiling helpful faces and a great environment. Mariela and Ivan are the people I talk to the most often at the front and I really appreciate how positive they are and encouraging. They really help set the tone and vibe and always have something positive and friendly to say. I purchased the training package and workout with Danny coaching metwice a week. I have already seen improvement, lost weight, and learned new machines. I love that he introduces me to a variety of different workout machines and techniques to help build my repertoire. He's the best. Very knowledgeable and great at answering my questions. I like that he explains what I'm working out and why and how it fits into my goals when introducing me to a new task. I have a spinal injury and he is very mindful of it and has custom built a safe routine forme which I really appreciate. It feels good to know that I can strengthen my body and help build up my spines support in a safe, steady manner. He's encouraging and effective. He motivates me to push through, and is great at helping me learn when to keep pushing through or stop and take a break. Highly recommend.

Source: Google

★ 5

Mary was outstanding in giving me very detailed instructions on how to work out at home as well as some exercises that I could do in the gym and so I was very pleased with her expertise. And I’m excited to get to work

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★ 5

Expectacular

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★ 5

Ivan is so great and understanding. Great listener. A very thorough and respectful young man. Very professional. He is a goldmine.

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★ 5

Perfect service in and out within 15 complete tour of the facility 10/10 recommend

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★ 5

Dude at the front counter is super friendly and amazing great gym great place love this gym

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★ 5

Great customer service and nice clean gym. They have the cleanest steam room and sauna I have ever been to. Highly recommend.

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★ 5

I’ve been training with Bailey and he is awesome! He’s a great personal trainer because he motivates me to get healthy and strong….and he plans the workout so every session is different.

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★ 5

Ivan was pretty fast with the process and very nice

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★ 5

Always welcomed with a big smile and great attitude by Mariela who always makes time to chat and make sure I have everything needed for my workout. She also was able to find a great membership for my wife so now we can work out together.

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★ 5

Excelente gym bien completo, Mariela colabora con los que hablan español. The machines are super good and all the facilities are excellent and very clean.

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★ 5

Great customer Amaia was the best highly recommended

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★ 5

Love showing up here, Mary, always greets me coming in and starts my workout with a pleasant experience.

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★ 5

Brittany is an awesome trainer! Great energy and really helpful towards my goals

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★ 5

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★ 5

This gym is amazing. I love how they have so many amenities. Ivan was very helpful and patient. I can’t wait to work out here!

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★ 5

i like it ;)

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★ 5

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★ 5

My girlfriend and I went to 24 hour fitness in the woodlands- lake plaza location looking for a new gym and met Ivan. Looking for a new gym is incredibly stressful and Ivan the sales and service manager made the process stress free. If you’re looking for a new gym I highly suggest you go speak to Ivan at the front desk of 24 hour at lake plaza dr. You can’t go wrong.

Source: Google

★ 5

Today was my first day visiting and Ivan was so helpful, kind, and really sealed the deal on this being the gym for me. Thank you Ivan!

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★ 5

Ivan and Neil are awesome! They gave us a great tour and were able to work on us with pricing. I’m excited to switch!

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★ 5

Great experience!!!

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★ 5

Singh best front desk person to talk to very helpful full with whatever you need!!

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★ 5

I am now a new member of 24 Hour Fitness now . I had the pleasure of being helped by Mary . She gave excellent service and answered every question I had . Actually I did not have as many questions because she had already covered what I would have asked .
I am looking forward to great workouts here .

Source: Google

★ 5

Excelente servicio felicitaciones para Mariela

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★ 5

Singh and Carolina were exceptional, they helped me finalize my membership, customer service was fantastic!

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★ 5

Singh and Carolina were both very helpful in setting up a buddy pass for my father who is excited about starting his gym journey

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★ 5

Singh was very helpful and very cooperative.

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★ 5

Great crew super knowledgeable extremely helpful with a nice well kept facility. Mary was extremely nice and made joining here the right choice she even provided free lessons and insight into what class would help me the most. Thanks Mary and the rest of the team at 24hour fitness in Spring

Source: Google

★ 5

Great Costumer Service

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★ 5

I love this gym out of all others. It’s just a chill place to workout. All the staff are always very welcoming. Today Ivan helped me step up my leg day routine which I am so appreciative of!!
Keep up the great work and atmosphere!!
-Ariel B.

Source: Google

★ 5

Ivan is great

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★ 5

Ivan assisted me with initial sign up great service and understanding of what I’m purchasing. Look forward to joining the gym!

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★ 5

Singh is great

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★ 5

Super friendly environment and great equipment. Thanks Ivan for your help!

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★ 5

Amaya and Ivan were lovely today

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★ 5

Mariela helped me with updating my membership after a hiatus from an injury. Thank you for your patience and awesome customer service.

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★ 5

"OUR" CUP RUNNETH OVUM.
BOO REGUARD.

Source: Google

★ 5

Ivan was super helpful in helping me get set up! The gym is clean and has everything I need

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★ 5

Great experience on the tour with Ivan! Friendly and so informative.

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★ 5

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★ 5

Ivan is great. Amazing. Wonderful. Awesome.

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★ 5

Ivan was really patient and kindly answered all my questions. He made the process to join seamless.

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★ 5

Ivan is great at giving tours and signing people up…including me today!

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★ 5

Source: Google