★ 5

Nice staff haves lot of machines to work out

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★ 5

One of the best gyms I’ve been too, love the space and staff. A great place to hit my fitness goals.

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★ 5

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★ 5

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★ 5

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★ 1

Can’t get a hold of anyone when I call.

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★ 5

I honestly love this gym, it is close to my house and everytime I come I always have a great workout. No complaints so far

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★ 5

Love this gym!

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★ 4

I really love this gym. I like the layout, the equipment is great, and overall it has a really good vibe. I would honestly give it five stars, but I’m leaving four because I feel like some parts of the gym were built or finished with slightly cheaper materials, which makes it lose a bit of that “brand new” perfection it could have.

Also, some people are not very tidy or clean, and that affects the overall appearance of the place. Since it’s a new gym, I’d expect everything to be in perfect condition — and while it’s not quite there, I still enjoy it a lot and definitely recommend it!

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★ 5

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★ 5

Best gym ever , very nice feel like home where I come here

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★ 5

I really enjoy coming to Amped. Love the vibes the front desk gives off as soon as you walk thru the door! Highly recommend

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★ 5

Amazing gym

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★ 5

Really nice gym

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★ 4

Wellllll in my opinion they should have 24hr staffing. Seems to be over staffed during the day and NO ONE can give solid answer for a simple question. Theater room is super dark compared to other locations. For some odd reason ppl have to continuously use the same dirty towel to clean the hydro beds... that's NOT sanitary!!! They should have the cleaning wipes in that area too!!!!

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★ 5

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★ 5

Great.

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★ 5

Started coming here since they opened. Great gym for aesthetics n content. Manager very professional, personal trainers are very helpful & the staff is very friendly. They could do better with the hygiene but overall great for the price

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★ 5

My favorite gym in a long time. The place is always clean. The staff are friendly and I love the kids club. My kids love it too and the staff there always make sure my kids are enjoying themselves. Love love this place. I recommend it to everyone I know

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★ 5

I love this gym! I always feel so welcomed everytime I step through the doors!

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★ 1

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★ 5

Derek is always so lovely and helpful. Definitely a motivator to keep coming !

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★ 4

For starters, if “influencers” bother you, this gym might not be your scene. I noticed right away that the crowd leans toward the young, fit, and camera-ready. I enjoy seeing people sculpt what they’ve been given, so that didn’t faze me. However, if you’re intimidated by those who come with makeup and matching Nikes ready to crush their workout, you might be better off at Planet Fitness. Cameras on tripods, mirror posing, and female gym-goers with shirts tucked into the backs of their sports bras are just part of the standard scene here.

That said, if none of this concerns you—or if you’re the type to zone out during your workout—you’ll find plenty to like. At the gym’s center is a 30-yard field (give or take a yard) for “outdoor” training, surrounded by stationary leg equipment lining the perimeter. To the far left are personal workout stations, which I always gravitate toward. Each station includes a multifunction squat rack and a mirror to help maintain proper form.

Behind the mirrored wall on the opposite side is an equal number of stations. The gym also features a theater room for watching movies while burning calories, a HIIT-style training area near the front, and personal fitness “pods” along the right wall. Each pod comes equipped with a large TV for streaming workout videos, a stationary bike, and a few light barrels. The icing on the cake is the hydromassage and cold therapy areas farther back. The hydromassage alone is ten minutes of pure bliss and worth the visit by itself. While I haven’t tried the cold therapy massager, it’s a thoughtful addition.

Rounding out the facilities is a women’s-only area, affectionately called the “Bee Cave,” a massive free-weight section with movable benches, a cardio zone featuring every type of machine imaginable, and a variety of other well-spaced equipment. Simply put, this is a playground for fitness enthusiasts. I’ve never had to wait for equipment, which is incredibly important to me. Waiting around for the squat rack while others discuss macros feels dehumanizing—and that’s not the case here. You can be in and out quickly or settle in for a full day’s workout. Either way, there’s something for everyone.

Now, for the less-than-perfect aspects. I know—we were having fun. But to be honest, no gym is without its flaws. Whether it’s the younger crowd, high usage, or staff's limited motivation (or lack of resources) to re-rack weights, it’s common to find a 30-pound plate in the 50-pound slot or to hunt for the right plates to complete your set. While this isn’t a deal-breaker, it does break the personalized feel that the gym otherwise offers.

Despite my love for tequila and beer, I’ve been working out for decades and understand that these quirks are par for the course. Plus, since this is a 24-hour gym, I imagine it would be costly to have a dedicated weight re-racker on site. Honestly, that’s my only reason for giving four stars instead of five.

In conclusion, this is likely the best gym I’ve ever been a member of. While it doesn’t have a lap pool, I’ve barely used pools at gyms over the years, so it’s not a big deal for me—though your preferences may vary. Now go get swole!

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★ 5

Well everything it's great the equipment
The exercise zones theshowers are ok but they could do better

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★ 5

Hector was extremely helpful and kind through the signup process. Also one of the personal trainers (sorry forgot your name) was extremely nice and tried to help me with any questions I had before speaking to someone to signup.

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★ 5

Great gym with friendly staff and smooth, well-maintained equipment.

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★ 5

Since day one, every morning I’m greeted by Derek and Jill — they always make me feel welcome and valued. I started the training program with Hesham, and we’ve been focused on achieving the goals I’ve always wanted to reach. The program has truly helped me make great progress. The staff here are amazing, and this gym has become my new home. Amped Fitness Willowbrook has great amenities, a positive atmosphere, and outstanding service. Highly recommend!

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★ 5

shout out hector

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★ 5

GREAT environment! Shoutout to Hector!!

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★ 1

EOS vs Amped

I don’t ever leave reviews, but a few things sparked this one.
If you live in this area I’m betting you’re leaning one way or the other here, especially since 24 hour fitness is complete garbage here too in this price range.

$30
At all amped and eos it gets you 24 hour access, unlike “24” hour fitness.
You get guest passes for amped and eos at this price range also.
The caveat: amped only lets you bring in your buds during their very finite staffed hours. That also goes for all their recovery gear: only during staff hours.
No pool which even the old movie tavern eos has.

The gym is very pretty to look at though.

A few things that might set them apart is more plate trees so all of us aren’t hunting down all over the place for the scarce plates. More expansive hours or a cheaper price to better compete with eos.

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★ 3

Was honestly gonna leave a bad review after an experience i had a couple of months ago, in addition i felt like i was being giving the runaround’s with canceling my membership. After speaking with Tye today (i think i spelled her name right) i feel a lot better about the entire situation, still cancelling due to the details of the matter but had i spoken with her way back when, i’d still be a happy member! But as far as the gym, the equipment, and the vibes, i defs recommend!

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★ 5

Aldo is the best!!!he gave us the best experience 😊

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★ 5

Mi primer día en este gym y está muy agradable . Su atención al cliente de Aldo excepcional. El lugar está muy limpio, organizado, con bastante espacio . Ambiente agradable. Un buen lugar para el comienzo de nuevos cambios saludables . Recomendadisimo.

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★ 3

Gym has a cute aesthetic and equipment is pretty new. Unfortunately, seems like repairing machines takes ages. The restroom is usually a mess. One time I went into two stalls without toilet paper. NONE of the soap dispensers had soap, it was gross. The strong pods are really cool for stretching and solo work outs but the screen mirror never works properly so that’s a waste. The staff isn’t very helpful either, always tells me “they can’t leave the front” which is confusing because then what’s the point of you being here lol. Definitely getting what you pay for! The daycare staff is always sweet though, so that’s a plus.

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★ 5

Phenomenal experience from the moment I walk in to the moment I leave. The staff, the energy, and the atmosphere make me feel completely at home. I’ve never felt more welcomed or motivated at a gym. Amped Fitness is truly one of a kind. Amped Fitness delivers every time, the vibes, the people, and the support is unmatched.

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★ 5

This is by far my favorite gym. Great staff and trainers and they have a cold plunge!!

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★ 4

⭐️⭐️⭐️⭐️
If you’re looking for a spacious, well-equipped gym in Houston, Amp Fitness Willowbrook delivers. It feels like the Copperfield location — but better in a few key ways.

✅ Space to move: Plenty of room between machines so you’re never bumping elbows.
✅ Serious equipment: 2 Smith machines, 4 flat Olympic benches, a CrossFit area with bumper plates, a reverse hyper extension (great for lower back strength), a dry sauna, dumbbells up to 125 lbs, cable fly stacks to 115 lbs, and a back cable machine that goes to 297 lbs. They even added a flat Hammer Strength press that Copperfield doesn’t have.
✅ Variety: Tons of cable attachments (ropes, straight bars, angled bars) — only thing missing is a dedicated curl bar.
✅ Comfort: Strong A/C keeps it cool, plenty of parking, clean locker rooms, and the sauna’s usually ready. The whole place looked clean and well kept. On Sunday they had dance music playing (later switched to hip hop) — upbeat but not too loud — which kept the vibe fun without being distracting.
✅ Atmosphere: I actually like the dimmer lighting — it feels just right for lifting without being harsh or too dark.

⚠️ Minor downside: A lot of weights were left lying around and not reracked — didn’t see anyone picking them up.

What makes a good gym?
• Clean & safe: clear floors, reracked weights, fresh locker rooms.
• Solid equipment: free weights, cables, cardio that works.
• Comfort to train: cool air, space to move, lighting & music that set the vibe.

Space. Strength. Sweat.

💡 Tip: Perfect if you want room to lift even during peak hours. Bring your own curl bar handle if that’s a must-have for your cable workouts.

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★ 1

Staff always begging me to work with a trainer. I tried it, didn’t like it, and they’re still charging me for it. Basically paying $250 a month for a $30 membership at a commercial gym. The 24/7 access app NEVER works. I always have to call customer service to let me in any time I go after staffed hours. Don’t join this location.

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★ 5

Ok I wrote a review not so long ago and it was a mid one this one is better and I’ll explain, I had an issue but it wasn’t with the gym it was with a misinformed employee and after getting proper info from an exceptional employee I was able to find a solution with ease thanks for that hector trejo, but honestly the Saturday staff in the morning just dont cut it for me well one employee in particular running the front courtesy goes a long way I hope they run this down with the staff, overall great gym I love the equipment and amenities let’s get AMPED

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★ 5

Derek is awesome! Every encounter with him is always positive and professional.

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★ 5

Impressively large. Even though it gets full, there’s enough squat platforms with little to zero wait time.

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★ 5

Definitely coming back!!!!

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★ 1

My experience was not pleasent, well I didnt even get to see for myself. My first day here The doors were locked and I couldnt get inside and theres nobody at the front to help either if you need assistance!! I downloaded the app to unlock the door and nothing worked either. pleased at all this was a waste of my time to drive all the way for me not to be able to enter the gym. I called about 10 times and no answer any time, I tried calling another location to see if they could get in contact with someone from willowbrook and they also told me no. If you claim to be 24 hours then you need to be 24 hours. I am not happy

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★ 5

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★ 5

I love this gym!! the staff is so nice and helpful, infrared sauna is the best thing ever!!!

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★ 5

Amped Fitness in Willowbrook is fantastic, they have great equipment and amenities. On top of that, the staff is fantastic, especially Tye and Bre. They are friendly, helpful and knowledgeable. There is a great sense of community and it’s a great place. Sign up, it’s worth it

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★ 1

Gym is great , staff not. Every time I want to get in contact with someone it always sends my call’s to voicemail I have been trying to get on hold with someone since the morning and it is now 6:50pm and these calls still going to voicemail. I want to pay my membership earlier than the due date but was told that is not an option. We can’t even see our membership details to try to change debit cards or etc.

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★ 1

I was experiencing billing issues from the get go $90 and $32 charge every month after the $1 promotional month. It's been about three months and they haven't figured out why they keep over charging me.
In August the operations manager told me I would be paid through the year since I was overcharged again. His SOLUTION was that I had the privilege to prepay 4 months at the regular rate. I was fed up with his incompetency so I agreed if it meant I could stop worrying about it.
Woke up 9/13 to a 101 charge and my access to the after hours was removed earlier this week.

Terrible rules for guests passes, recovery, sanitation, and customer service.
You have to bring your guest in during staff hours and you can only use the recovery equipment during staff hours. You have to break up the team to ask them to turn on a recovery machine, but first you have to make sure it's no being used. They only have 2 compression boots, one hydro bed and one cryo bed.
The gym and the equipment ,when available, is fine.

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★ 5

Jill was incredibly sweet and super helpful signing me up for my membership.
Gym was way cool and very clean. Looking forward to future workouts.

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★ 5

Clarissa and lili are awesome they helped up sign up and get out pump said they respect the grind for winter

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★ 5

Just enrolled and I love it already!

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★ 5

Ms Ty is the absolute best at what she does she help me with everything from get my account back activated to putting me with the best trainer she has here at the Willowbrook location I am very happy with everything

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★ 5

Aldo es el mejor en explicar todo búsquenlo a él para inscribirse

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★ 5

Great service monce hooked it up

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★ 5

Really great guy and friendly staff. Definitely recommend

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★ 5

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★ 5

They are really nice have nice customers service recommendations

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★ 5

Great gym🔥

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★ 5

very good gym to workout out plenty of equipment!! 😁

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★ 5

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★ 5

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★ 5

Love the gym and the staff such an amazing atmosphere

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★ 5

best gym in houston

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★ 5

Great gym 💪🏽

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★ 5

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★ 5

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★ 5

Great gym and nice equipment

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★ 5

Amazing gym

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★ 4

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★ 5

Tony was super helpful had a issue with my membership and handled the situation with grace.
give him a raise.😎

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★ 2

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★ 1

Had a bad experience tried to cancel by calling after they had already charge me annual fee + membership and i couldnt cancel by phone or online when i went inside the location they had already charged me another month so i had to pay another 35 and they said they couldnt cancel unless i pay for the month or else it would just keep adding fees and then ill get sent to collections!!!

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★ 5

Helpful staff and easy going environment.

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★ 5

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★ 1

Terrible customer service. Not sure if the bald muscle guy is the owner but he doesn't have a customer friendly attitude. If you're not already a member then expect to be treated like crap. After seeing so many ads about this gym I walked in with the intentions of getting a membership. I get it's a holiday today (being a business owner myself) and there was a sign letting people know "members only" today. But I just so happened to walk in while someone was walking out. So I didn't see a sign. I walked to the desk because I wanted to speak with someone about getting a membership. Only to be greeted with "you're not supposed to be here". Fortunately I live closer to the one in spring. Hopefully I'll have a better experience there when it opens.

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★ 5

Jill was much help on my first day , she is awesome
I totally recommend

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★ 5

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★ 5

I love this gym. Everyone who works there is so friendly and always smiling. 🥰❤️

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★ 5

Liked the atmosphere for this gym! I signed up originally at Copperfield but eventually Willowbrook is closer to me from my house and decided to go today and one of the staff helped me out with my barcode that was not working and updated it eventually in a great way. The equipment is new and has private workout rooms as well. So far no complaints at the moment but nice , cute, and aesthetic gym!

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★ 1

The rules of this gym are ridiculous. For a 24hr gym, guests aren’t allowed after 8pm since there’s no staff to check anyone in.

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★ 5

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★ 5

Great gym, it’s never too busy, good machines, friendly staff, clean, lots of recovery options and my trainer Austin helped me so much!

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★ 5

Monse and Héctor at the front desk helped us a lot , really good service

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★ 1

Wish I could give this zero stars. It had been very disappointing from the start of their gimmick/ false advertising and opening pushbacks. I requested to cancel my membership 30 days ahead and though they say they inactivated my membership, they still are trying to charge me. I get calls, emails and voicemails from them regarding payment reminders. I never used this gym because the 2 times I attempted to go, the gym is locked and needed QR code to access which was very frustrating and confusing. There were no staff to assist or guide at all.

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★ 5

Very good atmosphere and the staff is amazing!

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★ 5

This gym has everything you need to stay consistent with your fitness goals. The equipment is well-maintained, there’s a wide variety of machines and free weights, and the space is kept clean. The staff is friendly and always willing to help if you have questions. I also like that it doesn’t feel overcrowded, even during peak hours. Definitely a great place to train, whether you’re a beginner or more advanced.

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★ 5

Toni is always very helpful when I visit. Anyone can tell he operates in the standard of excellence!

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★ 5

Best gym I’ve been to

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★ 2

Made a phone call regarding a membership error. Initial manager who picked up was rude but another office manager came on call who was patient and great to talk to. There are a lot of reviews regarding rude staff and after this call, I'm not surprised.

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★ 5

Friendly staff, spacious, and great vibes — love Amped Willowbrook!

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★ 5

Amped Fitness is the best gym around! The recovery room is awesome! cold plunge, compression boots, and a women’s only sauna. Tye, the fitness manager, is amazing and so knowledgeable! Tony, the manager, is the friendliest guy who keeps everything running smoothly. 24hours, a women’s only area, tons of machines and weights, and unbeatable pricing for all the amenities you get, this gym has everything you need to stay motivated and feel supported!

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★ 5

Amazing gym Best gym ever!!! Staff is friendly! Anthony the operation manager help me get set up with 24 hour access through the Alta open app! I love it here 🔥💪🏽😊

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★ 5

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★ 5

I liked coming here for the first time, the fact that they have a
" Babe Cave" is awesome, all the equipment here is great as well as the staff

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★ 5

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★ 1

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★ 3

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★ 5

Love it so far so many choices ,a lot of space and different things to try out and very peaceful

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★ 4

Nice new equipment overall. Decent cardio area, but they do need more 45 plates or just extra plates in general. Sometimes I have to go across the gym to find a 10lb or 25lb plate. Wish the sauna could be a tad bit hotter . The vibe of the gym is pretty dope, vibes from the ppl there are also chill.

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★ 5

Spacious gym, positive environment & friendly staff! My new favorite gym

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★ 1

No customer service and they talk to you rude

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★ 5

Lily and Clarissa were very professional and helpful

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★ 5

Amazing person great attitude amazing to work with them Stew

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★ 5

Clarissa did a great job onboarding my membership to Amped Fitness.

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★ 5

I had been looking for a new gym for a while and Tony told me this one! I immediately fell in love with this gym. I love all the amenities and the babe cave! I’m very happy with this gym and the cleanliness as well!

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★ 5

The gym itself is very nice and the staff and my coach(Hesham) are amazing!!!!

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★ 5

Best gym!
love the environment!
Tony btw he is the real MVP!

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★ 5

Great place

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★ 5

I had an issue with my account and Hector at the front desk was very professional and quick to fix my issue. Great customer service!!

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★ 5

The best gym, I feel at home, many areas for exercises and personal care, I love it, I recommend it

Source: Google

★ 2

I’ve been a member here for almost a week now and really enjoy this gym. Last night was my first time coming in the evening as I usually workout in the morning before work or afternoon if I’m off. When walking towards the entrance I noticed the main doors were blocked off. I thought it was a little strange at first but saw someone walk out the other door and walked myself in.

When I went towards the desk to scan by barcode to check in and the front desk people asked me if I just walked in. I said yes very confused and they told me I couldn’t do that. They made me wait in a line behind some people and I was a little frustrated because I just wanted to work out. They then called a manager over and explained that I just walked through the door. The manager then said that he wasn’t going to charge me $50 for just walking in but next time I couldn’t do that. I was still confused on why I was waiting and why I was almost being charged for just walking in the gym. He stated near the door that members must walk in the door and I told him I was a member and he stated next to the door was instructions on an app to download to unlock the door. That was my first time walking in that door and I explained to him I usually came in the morning or afternoon and this was my first time coming later at night.

Afterwards, I explained my side and told him that if I genuinely did not know about this app and I was charged, how would that have been fair to me if I received no sign of direction. I didn’t notice or see any signage at the door of the member entrance as I’ve been coming through the main door. I’ve never received no direction or communication about this Alta Open app to avoid this situation. Whenever I explained this to him, he then stated that he doesn’t make the decision for the chargers as it was up to his district manager. I was then confused because he said that he wasn’t going to charge me? So if he doesn't apparently have that autonomy to almost charge me why would he just give me a pass? I understand that he was doing his job but his approach could have been different.

I then downloaded the app and apologized for my reaction, but I was very upset about their approach. It made me feel kind of embarrassed as if I did something wrong like I broke some kind of law. I was uneasy about the whole situation. I do think that their approach could have been different as they could have asked me if I had the app and if I didn’t they could further coach me by assisting me, helping me download the app and how it works and then further explain why the app was needed. Not tell me that I won’t be charged this time and I just use the app. I’m giving my experience a 2 star because this is my impression on this gym and the staff and this wasn’t a good experience for me at the time. I’m willing to keep giving this gym a try and look forward to continuing my membership with them but I’m probably going to hold off on coming in the evening and go to another gym i go to close to home.

Edit - The managers name was Tony

Source: Google

★ 5

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★ 1

So im changing jobs and I dont want to drive 10 miles to my old gym.... so I decided to research this gym.
Everything was excalty what I needed and only a few minutes from my new job... boy was I disappointed when I called for information.
The first try was during the week and a rude guy answer just asking what I wanted. Without greeting me. I tried asking stuff and straight up told me to come to the gym if I wanted Info ... and hang up. I tried to give it a second change and called today....
A woman answer with a rude "hello" I asked if this was the gym for a minute I thought I had call the wrong number... to which she answer "yeah..." I decided to hang up. I still have the 3 day pass but after reading the reviews which I didnt read before I think im going to pass.... not the type of energy I want around me at the gym.

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★ 2

The gym has great equipment and the overall space is really nice—definitely a good place to work out. However, the restrooms are a big downside. They’re often dirty and don’t seem to be maintained regularly, which is disappointing. Hope management addresses this soon because it really takes away from , especially since it’s a new gym

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★ 5

This place is so freaking cute! Lol I need a good aesthetic. The neon is fun. It’s very Gen Z and Millennial.

The staff is friendly.

My favourite place is the movie room with Cardio (treadmills, stair masters, elliptical, and a bike).

This week I’ve watched Sandlot, Rocky, Harry Potter, and one of the avengers movies all in the name of getting my steps in lol.

There is more cardio on the floor.

I think the babe cave is absolutely amazing. Definitely a safe space.

I love that the dry saunas aren’t coed — there is one in each locker room.

lol I do hate that the classes are in the middle of the gym and not in a room because I don’t want people watching me gasp for air 😅 however no one is watching you (I was watching but I was noticing that no one else was watching 😂😂)

The gym seems equipped for athletes and normies like myself.

And my experience with the training staff has been great. Stew specifically. I haven’t had a gym membership for a few years or a trainer for longer than that. Hes encouraging not mean and weird like a drill Sargent because ew lol. Super knowledgeable about what you need to transform your body because he’s a retired athlete. He focuses on functional movement for real life not “show muscles”. He listens to what your goals and concerns are and makes it feel possible. It’s cool to have an athlete train you as an athlete because he gets where you’ve been and what you need but also for someone who isn’t an athlete but pushes you harder than you would yourself and knows how to get you to your goals. And I love how we aren’t there for an hour training.

I like the other amenities as well like the private rooms, massage chairs, infrared sauna, and cold plunge.

I’m happy the place looked like the ads because if there where white or grey walls I would have been upset 😂

Source: Google

★ 1

As some whom is a frequent gym goer and considers themselves a bit of a gym rat I was highly disappointed by this gym. Honestly, the only pro I can say about this gym is the aesthetics and that it is 24 hours this gym is very aesthetically pleasing however, that’s where the pros end.

I visited this gym using a three day pass. The staff does not greet you at the front door. They don’t offer you a tour. The bathrooms are absolutely disgusting. The layout is very confusing equipment all over the place yet not enough equipment for everyone even when the gym was not really busy, you have to wait or continuously be asked by other guest how many sets you have left which is very annoying when you’re trying to focus on your own workout ((and no, I don’t wanna share equipment with people. I find it disgusting.)) When using the three day pass, you have to visit consecutive three days in a row all three days. The bathrooms were absolutely disgusting for the entire duration of my visit. I walked past the front desk, a total of six times and was only told to have a goodnight & thanks for coming 1 time and it was during the last visit when I was leaving. Bathrooms are very small and during peak hours, you might find yourself waiting in line to use them.

Again, when using some of the machinery, the layout is a little confusing you have duplicate equipment on opposite side of the turf. The weights are scattered. Not only will people be asking you how many sets you have left they’ll also be asking you if they can borrow some of your weights, never seems like it’s enough to go around.

I have visited all sorts of gyms from Planet Fitness, LA Fitness, Crunch Fitness, EōS ect.. and unfortunately by far Amped has to be the worst experience I’ve had. I’m currently waiting for EōS Willowbrook to open up in the meantime, I’ll continue my fitness journey at EōS Louetta

Source: Google

★ 1

TURN AND RUN FROM THIS PLACE

The facility is very spacious, but I will say the parking is not as convenient, and there are some solo rooms needing some labeling in the TV's so you can connect and workout with your programs , but the BIGGEST downside is the managers attitude. I was there on their second day since opening and he was very abrupt and had an attitude. I gave him a pass as it's opening week and that can be very hectic on its own. But when I returned he was very condensending with our conversation as I was bringing a guest with me on after guest hours (without knowing there was a curfew), and he would just double down on the policy not allowing them after a certain hour. But when I was talking with him and enrolling at the gym. I do not recall (an hour cutoff) being mentioned. I remember him saying just go through the side door and they can't use all the amenities that I have access to. Maybe it was just miscommunication.

This is to say it's fine, it's a rule at the gym. But the way he just went about it and was very condensending and making it seem like he always said it, when I don't recall was just off putting. As a first time guest I would have imagined he would allow a one time pass to hopefully gain a client but no, he just told us to leave. He really needs a course on customer service or that gym needs to change him out, because if thats a MANAGER you can only imagine how it will be under his management. Additionally reading other posts, it's clear the front desk isn't as friendly as it seems and the managers is for sure a root cause.

I can honestly say the gym has lost me as a client and I will be warning others about the gym unless some change comes towards the management they have.

You've been warned, if you want a good time there just avoid that manager and don't ask for any accommodations, because it doesn't seem like he really cares for the clients at all.

The 2 star is honestly because it's new and ample space and they have an amazing team of personal trainers who are very kind.

Edit: dropping to a 1 🌟
I have been trying to cancel my membership by phone and they would leave me on hold for 15min and then hang up. Blocking from my bank seems to be the only option.

Source: Google

★ 1

Extremely Disappointed – Poor Childcare and Zero Accountability

I’m a stay-at-home mom who also runs multiple businesses, so my time is limited and valuable. On my second visit to this gym, I brought my one-year-old daughter with me to try out the daycare. It was her first time ever being in a daycare setting.

When I picked her up, I was horrified to find a scratch on her forehead that was slightly bleeding. I asked the staff what happened, and instead of concern or accountability, I was met with a defensive attitude. One of the staff members said, “I don’t know, we have so many kids in here.” No one apologized. No one explained what happened. No one seemed to care.

I shared the incident with a personal trainer who said she would escalate the matter to a manager. I never heard back.

Three weeks later, I followed up myself and spoke with Tony, the manager. Unfortunately, he was dismissive and rude during our conversation. I wasn’t asking for much—just an apology and a downgrade of my membership since I will not be trusting this facility with my children again. Now, I don’t want the membership at all.

This experience has been deeply upsetting. What should have been a safe and supportive environment for moms turned into a lesson learned: not all businesses value their customers or take responsibility for their services. Nice ambiance and gym though.

Signed,
Gabriella Hudson

Source: Google

★ 3

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★ 1

I was under the impression of $1 to start but not aware of annual fee to be charged shortly after. They don’t explain that when talking with them.
Be ready for annual fee of $87 to be charged to your account. Not recommended

Source: Google

★ 1

Manager Toni is very rude amped failed to mention that you can’t bring in guests (your kids or friends or partners) after 4 pm in the weekends even if you have a bring a guest membership there’s never any parking and there’s always people wearing sky mask outside in the parking lot looking inside your vehicle went in and a lady next to me mentioned she has only had this membership for a month with the cheapest membership plan and was charged 80$ and the employees response was "I don’t know why your being charged that I can’t help you with that"

Source: Google

★ 1

Called to inquire about a 3 day pass & was told to come in and get it activated shortly after around 7:30pm

When i arrived, there was a massive wait at the front desk and i got my pass activated around 7:55pm. Shortly after i was told i only had access to the facilities until 8pm even though i was told to come in and activate it 30 minutes prior to the 8pm cut off.

Mind you, over the phone i told them i was planning on using my pass the day after (which they said was fine since i'm getting it activated late) but regardless, if i left to go get changed i wouldn't be let back in and i lost a day on my 3 day pass. The front desk rep just shrugged their shoulders and said my pass still ends in 2 days after today after i explained.

The overall experience wasn't very friendly & with that i can't imagine how'd it be dealing with inner management if i was a member. I'm taking my business somewhere else.

Source: Google

★ 5

Cool gym

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★ 5

Great atmosphere! I'm not sure what was going on Thursday, but as I walked in, an announcement that something was starting in 5 minutes. I walk out of the restrooms after changing and a whole class is going on. I love it! Great energy from the staff conducting it. I'm a shy person so to see that walking in motivated me to have a great workout. I love that there is so much equipment and space in the surrounding area, but the theater could use a few more machines. I definitely recommend giving it a try. Plus the kids club is amazing my kids love it and never want to leave. The staff is always interactive.

Source: Google

★ 5

Honestly great if you don’t wanna pay much and you don’t workout as much

Source: Google

★ 5

The gym was amazing staff is so friendly and so kind I really enjoy working out here and I would definitely come here day after

Source: Google

★ 1

I’d like to preface my review saying the gym is nice. I enjoy its vibe, during the time I go it’s not packed in the morning and they have some cool ideas like a cardio theater. Unfortunately, all of the good is negated by the staff and the rules. Most are nice, but the rude ones are so rude it kills any possibility of a good time. Had about 5 interactions with different members and 2 were bad.
Also the rules, while outlined in the fine print, negate a lot of the point of the subscription. It’s a basic gym for 24 hours (if it works), then a gym with full amenities only during staffed hours. Which is fine but depending on when you go it defeats the purpose of this gym vs a gym like PF. If you want to actually use your guest pass just go to PF it’s not worth it here.
Lastly the plates for all the machine end up stacked on one machine and leave the 4/5 machines around them with no plates. Either go around every couple hours spreading the plates or order more plates.

Source: Google

★ 5

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★ 2

I liked the promotion of the founder's price, but there is no staff there if you go after 8pm, so you can’t use the amenities like the sauna, infrared, etc, if there is no one at the front desk. I got this gym membership mainly because I took my sister as a gym buddy. I heard a Hispanic guy staff member yell at a customer bringing someone with them, and I was with my sister, and we couldn’t use the gym because it was 8pm, which was annoying, so I plan to cancel my membership. The way the Hispanic dude answered the other customer was rude and unprofessional. The overall experience was disappointing.

Source: Google

★ 5

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★ 2

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★ 4

Cool gym with friendly staff. Love the layout and they can accommodate a lot of different styles of workouts. My only complaint is that there aren’t enough trashcan and sanitizing wipe stations around. Overall, it’s a really solid gym.

Source: Google

★ 5

I loved it!!! This gym is so nice has a lot of things that a lot of gyms don’t have they have an ice bath and stuff. Staff is extremely friendly they are so welcoming I had a great workout very clean gym.

Mae❤️

Source: Google

★ 1

Was going to checkout the gym and encountered a horrible experience as soon as the front desk employee greeted me.

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★ 5

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★ 5

Muy bueno lo recomiendo mucho

Source: Google

★ 1

After reading the reviews to this gym I decided to not even go. I purchased a founders plan and from the reviews I will be cancelling my membership because why are the managers being rude? That is all I’m reading on most the reviews that the managers are rude as well as the people at the desk and it doesn’t seem to be a resolution to this. Now I get that the gym has great aesthetics and everything but I prefer to go to a gym where I feel welcomed then a a problem. No thank you I will stay at Fitness Connection where the managers and crew know me by name and face and greet me when I come through the door as well as I don’t have to wait in line for machines, no thank you. I’m here to workout not be hassled.

Source: Google

★ 4

Love this gym so far. Love the lighting. Not all bright inside. Recommend going early though because in evening its too packed for me, extremely packed.

Source: Google

★ 5

Amped Fitness is top-tier. From the second you walk in, the gym’s aesthetics are on point: clean, modern, and motivating with a high-energy vibe that makes you want to level up and workout hard. But what really stood out was Hector’s friendliness and sincerity. He greeted me like we’d known each other for years and went out of his way to make sure I felt welcomed and informed. You can tell he genuinely cares. No fake energy, just a real dude with a great attitude. Between the atmosphere and the staff, this place is a great vibe. Coming from a division 1 athletic background , they have everything you need to get a in top tier shape, fever well and never get bored working out. All for a great SUPER AFFORDABLE price!!

Source: Google

★ 5

Hector’s customer service at the front desk is 10/10

Source: Google

★ 4

WARNING! NO PLUGS FOR BLOWDRYERS IN THE BATHROOM! I cancelled my planet fitness membership for this gym, because I liked that they had a women’s only section. I saw they had showers, but never in a million years did I think I had to check for plugs. Hello?? If you go to the gym before work, this is not the gym for you unless you are cool with having wet hair or you don’t wash it after working out. It sucks im going to have to pay the yearly fee again at Planet. At least I learned a new must to check for. 🙄 I don’t understand the point of having showers in a women’s locker room without a way to DRY your hair. WTH.

Source: Google

★ 3

Great gym , as a revamped member really disappointed, saunas are already out of order , and the infra -red sauna is always busy they don’t even check if you are revamped member to use it as well as the Gauntlet zone . So might as well save some bucks and get the basic membership.

Source: Google

★ 5

Awesome customer service

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★ 1

Already broken sauna, when it worked it wasn’t even hot

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★ 3

The gym is nice overall, signed up with my PT Dante he is pretty cool to work with , my only con is for people who come in late should be able to use the amenities they signed up for with the revamp and they should hire late night staff so if we want to use the sauna it should be available for use, and the massage area especially if I’m paying monthly for all of the revamp amenities. I would recommend more squat machines too

Source: Google

★ 5

This gym is so so awesome!!

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★ 5

Clarissa and Nylah were an amazing help and such mannered employees.

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★ 5

Aesthetically it’s a beautiful gym ,equipment, wise a little too bulky for me. Staff is great especially Tony and Monse! As any new gym they have a few kinks but I def recommend if you’re patient!

Source: Google

★ 5

Source: Google

★ 1

My experience WAS HORRIBLE..
I’ve never been to a gym where I have to stand in line as if I’m at a carnival to use equipment. Members/ guests of the gym literally (babysits equipment). I was only able to get on the treadmill (ONLY) seems like that the only exercise equipment they was multiple of where you wouldn’t have to wait in line to use. Staff and managers are RUDE!!! I’ve never been to a gym where staff is not welcoming to members and guest, they stand around talking amongst each other at the front desk instead of assisting there members to check in while the other line is perhaps for sign up. I was told if I didn’t want to wait in line for equipment I need to get a trainer which let’s be honest I seen a member with a trainer while I was at amped and let’s just say I would prefer not to waste time with someone that’s not a real trainer and was hired & trained to do bare minimum exercises. I had a membership for 2 weeks and decided to cancel Expeditiously. This gym is all Hype. Fun fact I was never told about a app during sign up so imagine getting to a gym standing outside the door cause it 9pm having to download a silly app they didn’t work to get in the gym!

Source: Google

★ 5

Money was very helpful loved her energy sooo many machines available luvvv itttt

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★ 5

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★ 5

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★ 5

Great gym to go , great staff and cool tools to use for muscle recovery.

Austin is my personal trainer and he has a lot of great work out suggestions and ideal plans to get to where I want to be . I would recommend him to anyone .

Source: Google

★ 5

Source: Google

★ 5

Great gym love the atmosphere! Helping staff especially Hector had an issue in the locker room with my keys cause it had fallen in from the top side, took him no time to retrieve them for me. Gym is very spacious a lot of equipment

Source: Google

★ 5

I couldn’t wait for this gym to open and of course it didn’t disappoint. It goes beyond my expectations! I see A lot of reviews complaining about guest not allowed after hours and I personally think it’s fair to me as a member to only have that privilege. The staff is also so helpful!

Source: Google

★ 5

Great gym, it's not super crowded and a ton of broken gym equipment like my previous gym. Great staff especially our trainer Austin. He is very knowledgeable and great at getting the most out of you. I have been front row in seeing how my wife has made great progress in her fitness journey thanks to Austin.

Source: Google

★ 5

Shout out to Alex my coach he did a great job on my session today he really did great. I love his workouts. It’s really working out for me. Also shout out to Tyeisha she helped me out sign up. She worked me out through a whole tour of the gym. I really love it. She was a wonderful and such a lovely person.

Source: Google

★ 3

I went today looking forward to using their cardio movie theater and was very disappointed the sound quality is horrible you can barely hear the movie at full volume. It sounds super far away and like an echo. More speakers are needed. Besides that there is very little equipment in the room 4 treadmills one already displaying an error message, another one was wobbly, 2 stair masters, one elliptical, and one bike. I’ve been to the EOS fitness cardio theater and that one is actually good and has plenty of equipment. The gym itself looks nice and clean but don’t sign up if the movie cardio room is something you look forward to.

Source: Google

★ 1

Signed up a few days ago because they said it was 24/7 however when i showed up with a guest they turned us away and said guests are not allowed after a certain time. i was not gonna workout without my guest which is why i signed up for the VIP membership, we both work late and thought we had finally found a gym close to us that meets our expectations but it was nothing other than a letdown. there’s no point in it being 24/7 if you can’t even use the amenities after 9pm either. i work late hours and would love a cold plunge or a chair massage but you can not get that after 9pm. so what are the people that work late supposed to do as a MEMBER. as a member i should have access not only to the work out equipment but as well as to the amenities included in what i pay for AS A VIP MEMBER. $30 a month for something that isn’t truly 24/7 is absolutely outrageous. & if you have the “revamped” it’s $35.99 for absolutely nothing. i’m sure other gyms do a better job at letting guest use amenities AS THEY SHOULD as that truly makes it 24/7 not like this sad excuse of a gym. if you’re gonna make something 24/7 make EVERYTHING available 24/7.

Source: Google

★ 5

I love it everyone is really nice and very friendly very helpful I won’t change gym for anything this is my gym.

Source: Google

★ 5

This place is definitely better than EOS. Monse and Alex were great and super nice !

Source: Google

★ 3

Fix the sauna room, complaint a few times already and nothing has been done. Other members have complained about it as well.

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★ 5

Love this gym, so much breathing room! Definitely worth the wait! Staff if very welcoming! Thank you to Monse for walking me through how to use the Alta open app to access the gym after hours instruction were clear and concise!

Source: Google

★ 5

Best gym!!! Signed up with the help of Tye today and already loving it here! They have everything you need to get the best workout and they even a suana for after your workout

Source: Google

★ 5

I just got my membership and it was my first time in the gym. Monse was honestly the best! She helped me a lot.

Source: Google

★ 5

Hector was a real big help. Give him a raise!!

Source: Google

★ 5

Hector was amazing great service great gym!

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★ 5

Hector at the front desk offered us great customer service, got me checked in with me new membership. Need more associates like hector.

Source: Google

★ 5

Monse is awesome

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★ 5

Leon was very helpful!

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★ 5

Love the atmosphere! The staff is amazing and very friendly.

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★ 5

Monse was really helpful on helping me sign up and has awesome customer service

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★ 5

Monse has e really good costumer service 👏 ☺️

Source: Google

★ 5

Honestly I’m impressed. I was a little impatient because opening dates kept changing that’s my honest opinion. But I have given them a try and I must say I like the equipment here and the vibe! I’m a loner at heart so I go in and mind my business and train. Not there to make friends just get in and get out. I like the fact that it’s 24hrs as well. Definitely an upgrade from most gyms I have been too. The womens area is pretty dope! Like that it’s private and reserved!

Source: Google

★ 5

dante was my trainer 10 out 10 , 30 min hit the spot !! 💪🏼

Source: Google

★ 1

I was just there to ask for information. I asked for a tour of the facilities and they had me in the waiting room for 20 to 30 minutes and no one ever helped me. What a shame because it seems like a very nice place but the customer service is terribly bad. I just filled out the information and they had the entire staff on their cell phones without doing anything and they didn't answer. I don't want to imagine what it will be like later. They just want to sell the membership without showing anything. They're wrong.

Source: Google

★ 5

The gym has anything you want and more! Sham gave me a tour to go over everything I get with my Revamped membership. Hector got me signed up in 2 minutes. If you’re an athlete, this gym is definitely for you.

Source: Google

★ 5

Came in today for Fitness profile was pared up with Dante this was my first time working with a personal trainer & tbh it was a great experience, I felt really motivated to push myself & truly believe I can get noticeable results soon 10 outta 10 would definitely recommend 😮‍💨

Source: Google

★ 5

My first work out with Dante was fire🔥very Impactful. He staid in contact with me all week to make sure I was hydrated. I can’t wait until our next session. “ LETS EAT”

Source: Google

★ 5

Man o man!!! What an awesome workout I had with Dante ‼️‼️ First time back in the gym after a 6 it was amazing

Source: Google

★ 5

10/10 gym great vibes and atmosphere, I have Dante as my personal trainer and he’s amazing, motivational, and determine to help you meet your goals

Source: Google

★ 5

Great environment, very clean, nice employees and the gym is very nice.

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★ 5

Great environment. The employees are really nice.

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★ 5

Great experience here in amped fitness live working with Stewart he is very inspiring

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★ 5

thank you so much to Monse at the front for helping me get my membership enrolled. she was so helpful and sweet!

Source: Google

★ 5

⭐️⭐️⭐️⭐️⭐️ 10/10 Service!

Monse Gonzales at the front desk was absolutely amazing professional, friendly, and super helpful. She made the check-in process smooth and welcoming. Overall, a great gym experience thanks to her awesome energy and top-tier service!

Source: Google

★ 5

Celeste was very helpful and sweet. She is from the copper field location.

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★ 5

Jacob was very helpful in helping me sign up for my membership ! great gym!

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★ 5

Celeste was the best! Great customer service. Looking forward to training with Marquees!

Source: Google

★ 1

I rarely leave reviews, but my experience at this gym was disappointing enough to speak up. The customer service is seriously lacking staff are rude, unhelpful, and often seem more interested in chatting with each other than assisting members. On multiple occasions, I had simple questions or concerns that were either ignored or met with attitude.

There’s no sense of professionalism, they stop caring. It’s frustrating when a place that’s supposed to support your fitness journey ends up being a source of stress instead. Definitely would not recommend this gym to anyone. Plenty of better options out there where you’ll actually be treated with respect.

Source: Google

★ 5

Toni is super welcoming, he really helped me understand everything about the gym and my friend got a membership after the free day pass

Source: Google

★ 5

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★ 2

Disappointed with the Willowbrook Location – Poor Customer Service

I was really looking forward to checking out the new Amped Fitness location in Willowbrook with a group of friends, but unfortunately, the experience was a huge letdown. One person in our group didn’t have their physical ID but had a clear picture of it. Instead of being understanding or offering a solution, the staff flat-out turned us away.

We had driven all the way there, excited to try out the new spot, only to be treated with zero flexibility or customer care. What’s worse is that the Gessner location has never treated us like this—they’ve always been more accommodating and welcoming.

The customer service at this location seriously needs improvement, especially from the manager, Kiara. Her lack of professionalism and unwillingness to work with us only made the experience more frustrating. It felt like we were being pushed away for something that could’ve easily been handled better.

We even drove back to the gym after retrieving the ID, only to find out they stop allowing guest passes after 8:00 PM—something no one bothered to mention earlier. More wasted time and gas, all because of poor communication. This entire experience has been terrible from start to finish.

The only employee who showed compassion, kindness, understanding, and truly great customer service was Hector. This employee deserves to be the manager or at least the supervisor. He was the only one who provided outstanding service—not just to us, but to every customer he interacted with. Your current manager and team could learn a lot from him. Hector definitely deserves a raise and a promotion.

If you do end up visiting this location, ask for Hector. He will take care of you and not push you away. He’s the only reason we would even consider giving this location another chance.

We are honestly strongly considering canceling our membership with Amped because of this experience. What’s truly sad is that I noticed many of the employees seemed more focused on pushing people away rather than welcoming them in. Except for Hector—he stood out with his cheerfulness and kindness, making customers feel genuinely welcome. That kind of energy is what every gym should have, and it’s a shame it was so rare here.

That being said, I still rate this location poorly based on our overall experience. What saves you from a 1-star review is Hector.

Please, if you’re thinking about visiting Amped Fitness—a.k.a. gloomy, unprofessional fitness—make sure you come before 8:00 PM and bring your physical ID. Don’t expect much understanding or flexibility. What a shame.

Source: Google

★ 5

Great vibes

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★ 2

cool gym but staff is rude! i worked in a gym for 3 years and I would not have spoken to my guests the way they spoke to me — as if I was stupid. Manager was rude as well and dismissive.

Source: Google

★ 5

OMG first off, beautiful gym and second off, I absolutely have to shout out the most helpful and sweetest staff member Celeste. The staff at this location were absolutely slammed with the grand opening traffic and she came over to help from the Copperfield location and made everything so much smoother! Checking in was a blast and I most definitely will be joining this gym because of her!!

Source: Google

★ 5

Signed up with their pre sale and my app wasn’t working. The staff reassured me it would take a couple days and now I’m in. I really enjoy my new gym thank you Amped team!

Source: Google

★ 1

False advertising with their benefits/amenities.

I signed up for the highest tier membership (revamped) online before opening day for the additional amenities (bring a guest) and 24/7 access. They also have a free daily guest pass if people wanted to check out the gym before signing up.

I brought my brothers who did not sign up to check it out at 9pm, but they turned my brothers away due to them not allowing guests or free daily pass after employee hours at 8pm on the weekdays and 4pm on weekends. This is NOT something that is mentioned when signing up for memberships so anyone who thought they could workout with a guest “after hours” will not be able to. The gym is essentially closed a lot earlier than most other gyms if you wanted to actually use their additional amenities outside the basic membership.

The employees were NOT flexible with attracting new potential members, only saying we could come back the next day within guest hours, which again was NOT advertised or informed beforehand when signing up.

Also, for after hours you require the amped app on top of the Alta Open app. Due to the opening day traffic, my amped app did not allow me to log into my account and I cannot set up my Alta Open app to even get into the gym after hours (9pm on weekdays and 4pm on weekends, which again is VERY early).

This gym is quite nice inside but the customer service and advertised business practices are terrible. Unless you can actually take advantage of the amenities during the work day, I would not recommend any higher tier than the basic one.

Source: Google