★ 3

First off, I’m grateful this gym is here, open and operating. Also, it would be quite nice if the purple grass was vacuumed once in a while and the dust mites cleans off old equipment.

Any employee sitting in the front office can do this at anytime during the day with extra cost to the business.

Please read this as a request over a complaint.

Cheers

Source: Google

★ 5

This Anytime fitness always had great clientele, clean equipment, amazing clientele service ; it’s been a bitter-sweet experience so far. This has been the only gym I’ve been going to since I’ve moved to Texas six months ago, and this place is my quarter-stone for me starting or ending a day on a great note.

Source: Google

★ 1

Mark someone's words, this places days are numbered. I imagine there is a better gym in the works for Midlothian. Signs like negotiating price of smith machine. Rips in the curl machine padding for years. Can't figure out to dilute the cleaning solutions in spray bottle. And a new GM every few months.

Source: Google

★ 5

I love this gym! When I walk it Heather ALWAYS says Good morning or afternoon she always has a smile that is warm inside also had a great time getting to know their new cleaner! she works fast she makes sure safety is #1 the paper towels are always stocked and spray bottles are full and trash is taken out the bathrooms are clean they both do a great job I saw that girl go to town wiping down every bit of the treadmill and the elliptical making it look shinny and she defiantly works fast. I have also seen Heather deep clean a good chunk when I was working out before the new girl came in and she made it look SPOTLESS no doubt these girls have made a really big difference they make a dream team. On the other hand I feel really bad for them both a handful of times I have seen them both picking up weights that people leave out and put them back or Heather had to push equipment back to where it is suppose to be more than once not just the one I shared. It makes me sick to constantly see GROWN ADULTS that think it´s the cleaner and G.M place to pick up after them. You guys who do that are SICK and VILE for making people who are not responsible for picking up after you. They have signs up everywhere reminding you to pick up after yourselves it´s not in their application agreement to be your maid, mother, or your granny learn to be a responsible adult and pickup after your own selves. To whomever runs this building not the G.M but higher up I want to inform you that your two ladies bust their butts and they do it with a smile. I have seen negative reviews that hurt me because now it is under a new manger and she deserves as much respect and honer. Also this is what I´m referring to when people leave their weights everywhere or equipment in the incorrect place. That´s just a taste of what they have to deal with!

Source: Google

★ 5

I will say this gym is clean and organized. The reviews I have seen some reviews and you guys sound like this is a personal problem. It is not their jobs to pick up after you guys if you are old enough to get a membership you are old enough to clean up after yourself. I am so tired of seeing people leave weights around to wait for someone else to pick them up grow up and clean up your own mess. They may have a cleaner but it's not their job to continue picking stuff up weights and moving equipment back to its organelle place. The management is outstanding she always has a smile on her face I will say she is way better than the other G.M she actually helps people with different workouts if they don´t quite know how to do it. She has a great personality and always tries to make the gym better.

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★ 5

She is such a great soul that makes you feel wanted and loved. I had gotten discouraged by a trainer and when I went to her she made it easy and it felt like home. 10000/10 would definitely recommend her for anything!

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★ 5

The cleaning lady does a great job cleaning and she also is very nice she does a very great job at what she does and is a nice amazing smart lady

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★ 1

Beware of anytime fitness Midlothian

I went to cancel membership. It took 4 weeks to get ahold of someone . Finally figured out they changed phone numbers and did not post it online or at there location. Once I finally was able to talk to the new manager and finally cancel she told me there had to be a 30 day notice. I told her that should be waved because it wasn’t my fault they weren’t not reachable
So we cancelled that day and the next day they charged me an additional 3 payments
I then called and they argued about the 30 day thing. Now 1 and 2 months later they are pulling money out again. Had to go to bank and had to put stop payment on them in order for them not to pull money out anymore.

Source: Google

★ 5

I've had the privilege of utilizing the facilities here, and I can say without doubt that it is an amazing place. The staff, especially the GM Heather, takes great interest into the health and well-being of itw customers. She takes the time to explain all details to individuals with questions and is truly an amazing resource for any and all customers!

Source: Google

★ 1

This gym is absolute trash. “Management” if it even exists is non existent, and if they are then corporate needs to come spot check. Weights never organized. Gym is always trashed. Never paper towels in the dispenser, rug is never vacuumed, toilets are never cleaned bathroom is completely atrocious. Equipment sucks. Have been requesting new handles for the cable machines for 2 years now. Members are responsible to track down weights they want and filter through the racks and racks and racks or unorganized weights. Management does not care. This opinion has been expressed. Save yourself the money. Do pushups at home or join a different gym. Certainly a different anytime. I travel extensively within my job and this gym is by far the worst of the 40-50 gyms I’ve been to. Management needs to be let go as they aren’t managing anything. They charge you twice a year for improved equipment. Been at this gym several years now and the only thing they’ve done is add rocks to the locker area and new signage that says “put everything back where it goes” with zero accountability held to this standard. As aforementioned - no paper towels so the equipment cannot possibly be sanitary. I limit myself to standing workouts and make sure I take a shower the second I get home. This staff sucks and this gym sucks. Get new staff. Get new requested from your long time members. Requesting a corporate visit. - Anytime, I don’t want a generic comment about what you “will do” because I’m sure it’s the same that you have always said you “will do” which is absolutely nothing. I’m requesting a phone call from someone in corporate and a time that I can meet them at the gym to discuss my options for refunds and issues I have notated here in this review.

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★ 1

I having been a member about three months but the place start look like hot mess. The garage can is full no paper towels to sanitizer the equipment. The bathroom in garbage cans is full all the time. I am now looking for another Gym.

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★ 1

Has gone down hill, and poor management on maintaining the gym.

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★ 2

My issue is with cleanliness. I left a review ten days ago about how dirty that base of the treadmills are. Management reached out saying they would do something about it but nothing has been done in more than a week. I will be very grateful if this matter can be given the attention it needs.
Thank you.

Source: Google

★ 2

Joining Anytime Fitness was very simple. Staff was eager to assist got me signed up. Was there for my first visit and that’s where it ends. Customer service is not existent the courtesy to return. Phone calls is not existent. I have called three days in a row and left voicemail. No one has had the courtesy to return my phone calls. It’s very difficult to catch staff at the location, I would suggest signing up any place other than here.

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★ 5

The lady that's in charge was very professional

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★ 5

Kimber was a huge help, she was very pleasant and answered all my questions., my daughter and I look forward to our new adventure at Anytime Fitness 😊

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★ 5

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★ 5

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★ 5

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★ 2

They advertise free 7 day trial, but you have to do it M-F 9am-5pm because their "Corporate" won't let them provide access with a key fob. There are many other ways to provide access like a key code or biometric. Since they claim to have 24/7 cameras this is ridiculous. I've tried to visit in the past and they were only available M-F 9am-1pm. Shows they don't care for working people who work Mon-Fri 9am-5pm. Wanted to jump start my summer over Memorial weekend. Guess I'll be finding another facility.

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★ 5

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★ 5

Manager Kimber is very friendly, and has given excellent service when trying to sign up, and the tour was very nice. I never have a bad experience when working out, very nice atmosphere, and staff.

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★ 5

The Manager Kimber Blackburn is doing great things and doing a great job at keeping the gym environment very healthy. And also promoting healthy lifestyle

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★ 5

New management is doing a great job and the place is really improving and has been one a nice place to workout.

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★ 1

As with all the other reviews concerning membership cancellation, this is my issue also. I emailed to cancel my membership after only two weeks of having the membership. Of course, there was no way out, so I had to wait a year to stop being charged. The email I received notes that my membership would be canceled 2/5/25. I am still being charged and emailed again a few weeks ago, to see why I am still getting charged. I got a very vague response, saying I can now cancel my membership. Yet here I am another month being charged. I sent in another email today requesting a refund for the months I have been wrongly charged past 2/5/25. My advice is to go somewhere else and don't even give them your card info.

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★ 1

I must say, the negative reviews are the reason I will never visit this gym.

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★ 5

Midlothian has a solid Anytime Fitness

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★ 4

Anytime Fitness in Midlothian provides a clean, convenient environment for workouts. The facility is generally well-maintained, though some minor issues like loose toilet seats, inconsistent faucets, and a low-flow drinking fountain. While I haven’t interacted much with the staff, the gym is well-suited for independent workouts. With a few maintenance improvements, it could be an even better experience!

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★ 5

Any time fitness is great. Love the free weights, the machines and the people.

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★ 5

April was super helpful! I, unfortunately, had to cancel my membership because I’ve recently moved. I tried to cancel in person in January, but it was a different managerial staff and they never ended up doing it. I had to pay for a couple installments of membership because of it. Then I called again and this time it was April, she sent proof of cancellation and honored my attempt the month before.

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★ 1

Good luck getting ahold of the staff to cancel a membership. I’ve been trying for months and left my information up there with someone 2 times. Never got a call or email. Don’t join if you ever want to leave.

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★ 5

Tried to join but nobody answered my call the voice mail was full
This facility in Midlothian seems to be not very well managed
Missing huge opportunity for increased membership

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★ 1

I had a very unpleasant experience with Anytime Fitness in Midlothian, TX. I had a confirmed appointment to tour the facility, yet the staff member never showed up despite confirming he would be there. This lack of professionalism was disappointing, but unfortunately, it didn’t stop there.

On the day I decided to sign up for a membership, the manager assured me he would be at the facility to complete the paperwork. However, he was over an hour late. To make matters worse, his tardiness was due to being busy getting high, which is completely unacceptable for someone in a professional role.

While the gym itself may have decent equipment, the lack of reliable and professional staff made me regret my decision to join. I wouldn’t recommend this location to anyone who values their time and wants a facility run with professionalism and respect.

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★ 1

They canceled my membership the day after I signed up. Can't get a hold of anyone after many days of calling.

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★ 1

Terrible customer service. I have tried contacting them for TWO MONTHS. Emailing, calling, and even going to the location, NOTHING. This is ridiculous. I need to cancel my membership but to do that you need to contact to your home gym, how can I do that if my gym won’t reply to me? DO NOT GO TO THIS LOCATION!! Or any Anytime Fitness for that matter. Do better.

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★ 3

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★ 1

I have been calling this location for weeks to reach someone to cancel my membership. I urge anyone not to sign up at this location

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★ 1

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★ 5

Summary:
- Clean
- Wonderful community & team running the facility
- Changed my fitness journey for the better
- Offers in depth body scan - evolt scanner

I’ve been going to Anytime Fitness in Midlothian since February 2024, and I can say without a doubt that this place has changed my life. It's not just the facility itself but the incredible fitness community here. Everyone is genuinely kind and always willing to help with form or answer any questions you might have.

I'll be honest—I've always been on and off with going to the gym. As a cardio enthusiast, I didn’t know much about lifting, form, or how to use the machines. But my experience here has opened new doors in my fitness journey. The manager, April, is extremely helpful and upfront about the different membership plans, cancellation policies, and so on. After coming here for several months, she now greets me with a hug every time I walk in, and we chat in her office about life. It’s clear she’s in the business of building bonds and supporting the members, something I’ve never experienced at a gym before.

The trainer, Joe, is incredibly knowledgeable, and you can really see the passion he has for transforming his clients' lives. Since training with him, I’ve lost over 20 pounds! Not only that, but I can see my body toning up. They have an Evolt scanner that provides an in-depth analysis of your body (visceral fat, bone density, lean muscle, etc.), and seeing my progress on this machine has been a game changer. Joe’s tough when it comes to nutrition, but it’s been worth it. I’ve come a long way with his help—from vomiting during my first session to now training like a bodybuilder!

I’m truly thankful for the team here, including the janitorial staff who keep the place spotless. If I had one complaint, it would be to fix the stationary bike. Even though I lift now, that doesn’t mean I’ve forgotten my cardio roots!

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★ 5

Friendly staff, clean!

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★ 5

Excellent gym for a workout. Extremely convenient and clean. Membership is worth every penny.

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★ 1

Gym is filthy. All the equipment is dusty & sweat marks are noticeable on equipment. Staff and most people don't take the time to wipe down gym.

Bathrooms haven't been stock when go in the morning. There hasn't been paper towels to wipe down equipment the past few days, there has been a non-disposable towel for everyone to use, absolutely not sanitary.

I've gone to other AF Arlington, Bishop Arts and their facilities are a lot cleaner. They have disposable disinfectant wipes to clean after yourself and someone actually cleaning gym. DO Better Midlothian Anytime Fitness!

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★ 1

I called and canceled my membership over a year ago due to moving out of state and not having any of these gyms around my new location. I got a call today from a debt collector for over 400 dollars from them after already telling them I need it canceled. Never got any notices or anything due to not having the old address anymore and they just go straight to a debt collection

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★ 1

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★ 1

Here’s how things will go. You’ll start a gym membership and someone will contact you for coming in one week later. They do that because they know their gym is sub par and have to get you past the cancelation policy. You’ll go in once or twice and realize how poorly managed this gym is and you’ll try and cancel. They will tell you, you are not allowed to cancel because you are outside the cancelation period. Then you tell them “you are no longer authorized to charge my account.” They will still do it for months.

I even went as far as changing my card number after telling them you are no longer authorized to charge my account. They are still charging my account. The only way to stop them from their fraud is to change bank accounts.

If you start here, good luck.

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★ 1

I would not trust anything they tell you to get you to sign up. The gym sales will lie and it is poorly managed! Go to another gym for your own good.

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★ 2

The place is clean and rarely very busy but the equipment is all as old as I am. I have to wipe the rust off the bar on the smiths machine so it doesn’t discolor my hands.

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★ 1

Same thing that happened to everyone else in the reviews happened to me as well. Area manager reached out to discuss my concerns and never got back to me. Still receiving notices that my account is past due when it should have been cancelled. Stole more than $100 from me and still trying to get more. Would sign up for literally any other gym other than this one. Not to mention the employee that helped me was very rude and dismissive.

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★ 1

They stole more than 240 dollars from me, the year of the contract was fulfilled a month before the contract ended I called them so that they would NOT renew the contract again, they did not care about me they continued with the collections and sent my account to a collection agency, the worst place is not fences here, scammers.

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★ 1

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★ 1

I have tried to cancel and I’m not in this area and they try to make you come in to sign a paper saying you want to cancel. SCAM. Sign up for literally any other gym, there will be more amenities anyways.

EDIT same generic response to this review because they could not care less about their customers.

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★ 5

Friendly staff and overall nice gym to workout at.

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★ 1

I scheduled a tour at 5 pm have been sitting in the cold and rain waiting for someone to come. How do you send a confirmation/ reminder text and no one actually there in the office , I will be taking my business somewhere else , it’s sad I can’t go to gym that right of street form my house .

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★ 1

Whatever you do, do NOT choose this gym. I have been trying to cancel my membership for over 6 months. Called, text left voicemails and never even got a return phone call until I put a stop payment at my bank. My key fob hasn’t worked for 6 months and they refused to answer calls or texts about replacing the fob so I have thrown away over $400 for a service I don’t even have access to. Now that I put a stop payment and shut off their money, now they are harrasing me about having to pay for 2 more months to cancel my membership. Funny how they call back when the money stops. DO NOT USE THIS GYM. Their customer service is horrendous.

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★ 5

Cardio is not the best but the manager informed they are having a refresh soon! Love new management and the gym vibe was great. Nice friendly place

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★ 2

I travel for work any use many other Anytime Fitness gyms around the country and this is by far the most broken down. Sucks too cause it’s my home gym. Cardio is same equipment from 10+ years ago. Pieces are falling off everything in this place including the rubber on the weights. Looks like who runs the gym just changed again… but that still doesn’t fix the equipment.

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★ 1

U won’t ever get ahold of them. Maybe answer the phone? I left a voicemail trying to cancel my contract which ended after a year, so now I’m able to cancel and they won’t ever pick up. Gonna go through my bank now

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★ 3

As a temporary gym while on vacation I need to say that it was ok but not sure what is going on with AC as it was too hot in there. Honestly reduce the temperature and it might have a higher rating. That being said the equipment is old and quite clunky, I would recommend a refresh, especially Cardio equipment and some of the wire weight machines.

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★ 1

I love anytime fitness but the Midlothian location needs to be cleaned. Bathrooms are filthy. Theres blood on the wall thats been there for 4 days. A lot of leather padding on equipment is cracked and torn along with broken phone holders and knobs on machines. Mirrors have hand prints and smears. Is anyone cleaning?

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★ 1

Whole gym has outdated and mostly broken equipment, plates scarred up and missing outer layers of rubber, terrible storage for weights so they're just scattered all over the gym, some of the machines are so loose in the joints they wobble like they're coming apart, the water point barely works, the bathroom door on the far side doesnt lock properly, and the open floor area is too compact for more than 3 people. I've seen more respectable highschool gyms than this AF...

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★ 1

WILL KEEP CHARGING YOU AFTER YOU CANCEL YOUR MEMBERSHIP! You will find out this place will keep charging you and send you down a rabbit hole making it impossible to cancel your account. Stop going to the gym seeing if they will stop charging you and go to your bank and file a dispute, take your cancellation email and anything you have and writing and report this company as fraud and you will get your money back from the bank. Also leave a bad review and file a complaint on the Better Business Bureau website.

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★ 1

THEFT AND FRAUD!!!!!! This place is only here to steal your money. They continue your membership even if you cancel and have confirmation numbers. They don’t want it to look like people are leaving the gym so they will put in every last effort to continue to take from your account. Make a complaint with the Better Business Bureau as well as contact corporate and let them know exactly the fraudulent and theft activities they practice at this gym!!!!

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★ 1

SCAM!!!! This place will make it impossible for you to cancel your membership. You will even receive emails with confirmation numbers saying your membership is cancelled and you WILL CONTINUE TO BE CHARGED. They will tell you just to cancel your bank account….WHAT?! This place will go to any length to keep squeezing out monthly fees from you, this is THEFT and completely ILLEGAL!!!!

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★ 1

I went to ask him a simple question to see if they had a specific machine and he answered very rudely. I came during the staffing hours so I don’t know why it bothered him so much to answer my question. I won’t be recommending this gym anymore which is sad because the lady in the office is very friendly but she wasn’t there today so I asked him but I guess vacuuming the carpet was more important than talking friendly with the customers.

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★ 4

The staff is helpful, and cleaning has been improved.

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★ 5

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★ 5

I’ve been working out here for over 4 years. I love the front staff. So friendly and always willing to help. The gym is clean and I love the convenience of always being able to get my work out in regardless of the time. Highly recommend.

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★ 5

My favorite gym ever! Best staff and very helpful with anything you need.

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★ 5

Awesome gym and even better staff/trainers

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★ 5

Amazing gym community. Support around every corner. Easy to navigate and full of very nice people. And if you want to learn how to work out more effectively, all you need to do is ask one of the very capable trainers there.

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★ 5

Been going here for a few months now and I can say they have changed my life and might have saved it! My Trainer Jeff not only works me out but genuinely cares about seeing me reach my goals and constantly puts in the time to keep my workouts not only fun but keeps my body guessing. The management has not only been kind but she has also taken a personal interest in showing me how to stretch and work. The gym is always clean and I really appreciate how they keep the temperature in-line with what it’s doing outside! It’s been a fantastic experience!

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★ 3

It's a decent gym. Before covid the management was better I feel. The weights were also racked in the proper spots and everyone felt more friendly in the gym. It could be just me but this location is slowly going downhill

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★ 5

Great gym. Great staff. Mix crowd. Everyone is friendly.

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★ 5

Jackie is really nice and the gym is super clean. The trainers are great as well

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★ 1

Needed to cancel my month to month membership. I called several times - turns out their phone doesn’t work, so I met with the manager at this location, and she confirmed that my membership was cancelled. Turns out my account has since been charged two more times. Ugh. It’s so frustrating. I’m not sure if all Anytime Fitness locations are like this, but this one needs to do better.

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★ 1

I am very dissapointed at the condition of this gym. Machine are not upkept. Bathroom are very dirty.

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★ 1

Absolute scam. Good luck canceling your membership if you move. Jackie the manager will just ignore you calls. Even went in and talk to her directly and she said she would cancel. A month late and still getting charged. Update still no contact from manager months after trying to cancel.

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★ 1

Bad service

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★ 5

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★ 1

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★ 3

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★ 1

They give you a very hard time to cancel your membership after your contract is done. Still trying to cancel… They only will steal your money, READ ALL THE REVIEWS, it’s no only me, DO NOT sign to this gym!!

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★ 1

Similar circumstance as others, signed up for one year, have been trying to cancel membership for two months.
I’ve called, left messages, stopped in and manager has not been there snd only she can cancel my membership.
If you sign up, gym is fine, just know you will have difficulty canceling monthly charges.
They make it ridiculous hard to cancel.

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★ 4

Everything you need, is inside. I like it a lot

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★ 1

I have dealt with same thing that many others have in these reviews. I signed up with this gym 2 plus years ago. I moved to Florida over a year ago and (do not) use the gym of course. I have called and left several messages asking for this membership to be canceled, I have received no call back. I have went to the local anytime fitness and they claim nothing they can do and I must go back to the one I signed up at. I went to the main corporate website, nothing on this to help, no one to contact...I have called once again today and left a message for Jackie at this Midlothian location to cancel my membership and to call me back, this is now my (4th) call....We will see what happens. Either way, I will dispute these charges with my bank and cancel the card attached if necessary. Based on the other reviews, this seems to be their business practice and cash flow strategy...(1) star all the way for ANY Anytime Fitness!

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★ 1

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★ 4

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★ 1

I went to the office to cancel my membership on September 12th, and was told their WiFi was down & they couldn’t do it, but to email them. I did, no reply. I went back in 2 weeks later to cancel, and the manager told me their WiFi was still down and gave me another regional manager (Brian Berala) to email, I did, & still no reply. I have been charged twice, and then called abcfitness corp who oversees them 6 times over the course of a month-they ALSO have tried to contact Midlo Anytime and never reach anyone nor get a call back. I continue to get texts saying there’s a problem with my card (yes! ABC finally REMOVED it because NO one at Anytime is taking business calls/requests for the past 2 months) I went in yesterday, November 1st, AGAIN, in person and the office was closed, lights off, no one answering the phone DURING posted office hours. I just want my membership cancelled.

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★ 4

Nice gym, not too crowded and a very friendly staff.

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★ 5

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★ 1

I was there for a year finished my contract so I quit paying because I didn’t like the gym I was in the middle of moving and they still charged me after my contract is over. Main Street gym is way better The service the equipment is awesome and clean and no contract they maintain their equipment The customer service is great they don’t write a whole bunch of stuff in small print and don’t tell you so they can charge later they don’t have extra charges Main Street is just a better environment and people. would never go back to anytime

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★ 5

What hair one time and the time is done I'll freaking ripped I was like the Arnold Schwarzenegger but his worst enemy

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★ 4

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★ 5

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★ 5

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★ 5

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★ 5

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★ 1

i am throughly disappointed in anytime fitness. i have tried two locations and considering it’s 90$ a month for a couple I would expect the gyms to be clean. the bottom on the equipment is disgusting. just over all I feel so gross using this gym! Old equipment... small i guess i am spoiled to planet fitness where they clean everything head to toe multiple times a day.

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★ 5

I love it! It's quiet in the mornings and tidy. Everyone wipes down machines and they have the necessary equipment without it being crowded. It's location is incredibly convenient to me and I can work out literally any time I want to - even 1am. I've never wanted to do that but...

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★ 4

This gym is exactly what it needs to be. Smaller space but has plenty of equipment. It is rare that I can't immediately grab the equipment I need for my plan. Cardio equipment is always fully functional. I see the staff constantly cleaning and there is a ton of natural light that comes through the wall of windows at the front. Good little gym. Does not have regular classes that I know of but I see trainers in there working with people all the time. My one request for this gym is to have some events/workshops free to members like group runs or bike rides.

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

Jeremy Kennard is an awesome trainer thank y'all so very much for all of your help!

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★ 5

I just started here, and it has all the workout equipment like my college had, I love it ‼️

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★ 4

People are friendly but price is a little high when compared to other gyms, and you are locked into either a 1 or 2 year contract so if you think you might stop then don't go here but if you think being forced to pay is incentive to go then I would recommend.

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★ 5

I love my gym!

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★ 5

I love this gym! It has everything you need, people share equipment, not over crowded. Been a member 5 yrs.

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★ 5

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★ 5

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★ 5

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★ 1

Awful. Crooks.

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★ 1

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★ 1

I tested this gym out a year ago came in one time to use the basketball court and they had classes in there every day I could use it so I canceled. Come to find out I have been getting charges from this gym. I told them the only reason for the gym is because midlothian didn’t have any public courts to play with my daughter. The only response I got was wow. You only came in once. That’s weird. I hope they can fix this issue.

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★ 5

Always clean, staff is very friendly and helpful, and guests are always polite. Great gym!

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★ 5

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★ 5

Nice setup, a little crowded but not horrible

Basketball court, excellent free weight section.

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★ 5

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★ 1

Don’t waist your money when there is way better gyms out there. If you end up signing up with anytime fitness make sure you READ YOUR CONTRACT THOROUGHLY! Just so you know there is a extra charge of 31 dollars per person in April and October for new equipment, ha what a joke! Maybe it gotten better I don’t know but I haven't been in a while. When I was up there was when they moved to the new location I went in a few time and I don’t know were the money was going to. My guess is into some one pocket or that honeymoon the guy took. Anyways when I signed up 2 years ago they never told me I had to find out in my own. Also beware that if you put a freeze on the account for instants like being on bed rest for pregnancy, they will just add those months to the end of your contract so you will be stuck with them even longer. But did they tell me that NO! So please save your self and read the fine print and ask question when you sign up.

Source: Google

★ 1

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★ 2

Warning: there IS NO BASKETBALL HOOP HERE... I drove all the way from Cedar Hill to play some midnight BBall. Someone needs to delete that photo. What a d**k move. That trickery definitely closed the book on my decision to go to another fitness company

Source: Google

★ 4

Great machines and instructors.

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★ 1

THE WORST CUSTOMER SERVICE EVER! Shortly realized after signing up, the gym was filthy and a lot of the equipment was either broken, old or inoperable. Restrooms were disgusting. Contacted the general manager who then put me in contact with the district manager/owner, who then stated that after experiencing these problems they would waive our contract and seemed to genuinely care( at that time). Fast forward 4 mos. later and I find out my account is still being drafted for 1 membership and the other was sent to collections. The manager who entered our information, entered it in incorrectly. mysteriously as they were entered in at the same time. We have since found out that the same thing has happened to a friend of ours, similar circumstances. You can find a better gym in the Courtyard Marriott just down the street and they have fresh cookies on the counter. DONT WASTE YOUR TIME OR MONEY HERE!!!! IF YOU HAVE TO SIGN A CONTRACT ITS PROBABLY NOT WORTH IT. LESSON LEARNED.

Source: Google

★ 1

Tried to explain a situation to the area manager, didn’t let me get a word in. Quick to dismiss my question. I’m just as quick to one star you. Learn patience. It’s part of customer service.

Source: Google

★ 5

Nice quiet, clean place.

Source: Google

★ 1

Only reason I'm giving one star is because I can't give zero. Nobody is ever in the office. I have tried cancelling my membership several times and they will basically refuse or come up with some kind of cancellation fee even though I have been a member for nearly 2 years. Worst gym I have ever been apart of. The staff is never there during business hours. And don't bother trying to call because you'll never get someone to answer. You can always leave a message and then someone will try to call you right before they close. Will never recommend this gym to someone.

UPDATE: A few hours after posting this. Anytime called and said they will immediately cancel the membership. Problem solved. However, Dallas anytime fitness off of Davis and Bishop is excellent. No complaints there. But will not recommend signing up with Midlothian.

Source: Google

★ 3

Nice place .. just wish the shower's water was hot, not luke warm..

Source: Google

★ 5

Perfect place for my morning workouts. I gave the 7 day pass a try at this new location since I was here for only a few days and I can say I enjoyed every single one of my visits. The manager was extremely helpful and the gym staff was nice. I had no problem moving from one machine to the next, however, I can see this being an issue during peak hours as it does feel a bit small and I can see it get crowded fast. Since I did not experience any issues whatsoever during my short stay, I will rate it a 5 out of 5.

Source: Google

★ 2

STOP MOPPING THE BASKETBALL COURT IN THE MIDDLE OF THE AFTERNOON

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★ 5

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★ 3

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★ 5

Very convenient

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★ 5

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★ 1

I had a membership tried to cancel got over charged for three months. After I moved so I couldn't get up there. They NEVER answer the phones or return your call. Would give negative stars if I could!

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★ 5

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★ 5

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★ 3

Decent facilities, a lot of rude signs on the wall from staff, not very welcoming.

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★ 5

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★ 1

Terrible management. No help whatsoever. Manager just talks about the "policy" even though when we first joined we were told something different. The staff members don't seem to know what they're talking about.

Source: Google

★ 1

AVOID!!
Very poor management! Have been a member with anytime for 6 years. Traveled to this area for a few months and of course went to the local gym. Had many issues with my account and the manager was not even caring enough to try and fix the issue.

Also, I have recently quit traveling for work and tried to cancel AFTER 6 YEARS of loyal membership and I have to send a "certified letter" saying I would like to cancel. THEN I still have to pay next month's bill! Manager wouldn't do anything to help, saying, "it's policy".

I would expect this at planet fitness, but I assumed anytime fitness acted more professional with their loyal members...

WILL NEVER VISIT THIS GYM AGAIN!

Source: Google

★ 3

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★ 5

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★ 5

I love this gym. Sure it's small but everything you need is there

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★ 3

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★ 3

Managed poorly, doesn't seem very professional. Broken machines or equipment take a long time to get fixed.

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★ 5

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★ 1

Tried to get a tour of the facility and a membership because it is advertised to be a 24 hour gym. Hours on the door says they close at 7 and the owner wasn't even at the location during the day, no one to answer the phones, and no way to make an appointment.

Would not suggest considering the waste of my time.

Source: Google

★ 4

Nice Place. Equipment is nice and in good shape . Has indoor Basketball Court. I went at 10:00 pm . Not busy at all.

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★ 5

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★ 5

Great facility with a good variety of equipment! Marc, GM, provides friendly customer service.

Source: Google

★ 5

Well equipped gym. Friendly staff.

Source: Google