★ 1

Misleading “Free Sessions” Ad — Signed Up Without Consent

I’m writing this review to warn others about my experience with Anytime Fitness – Grand Parkway, TX, owned by Benjamin.

I found an ad on Craigslist that offered 18 free personal training sessions — it specifically stated “no catch.” The ad and follow-up text messages (which I’ve saved) clearly said the sessions were free and that this was not a paid membership. Based on that, I scheduled a time to come in.

When I arrived, Benjamin was friendly and welcoming. He asked for my ID, saying it was just for verification. I never signed any paperwork or provided any payment information. The entire visit was presented as an introduction and orientation for the free sessions.

However, right after leaving the gym, I received an email notification saying, “Thank you for signing up for your membership.” I was completely shocked — I had not signed, agreed to, or paid for any membership.

The following day, I received devastating medical news at my doctor’s appointment: I was diagnosed with cervical cancer. As a widow and mother of three, this was an extremely difficult time. I immediately called Benjamin to let him know I would not be able to do the sessions because of my diagnosis. His response was dismissive — he told me, “Oh well, you’re already signed up for the membership.”

I reminded him that I never signed a contract, made a payment, or agreed to any terms — and that his ad and messages stated “free sessions, no catch.” He told me to contact corporate, so I did. Corporate informed me that this particular Anytime Fitness location is privately owned and that the owner himself (Benjamin) would have to fix the issue.

Instead of correcting it, Benjamin sent a contract I never signed or authorized to collections for $708. I have since been contacted by multiple credit agencies trying to collect on this fraudulent “debt.”

I have text message proof and documentation that show I was misled and that this offer was represented as 100% free. I was never given a membership agreement to sign, nor did I give permission for my ID information to be used for a contract.

This entire experience has been deceitful, unethical, and extremely stressful — especially while dealing with a serious medical condition. What was presented as a simple “free trial” turned into a credit nightmare.

Please be careful before providing your ID or personal information to this location. I hope Anytime Fitness corporate takes action against this type of misleading behavior and protects future customers from the same situation.

Source: Google

★ 1

They canceled my membership but won't cancel my spouse's membership. Spoke to corporate who couldn't get ahold of the location either on 4 separate occasions and told me I'd receive an email. Zero emails for me or my spouse but they continue to charge me. I don't even live in the area to be able to cancel either and corporate says it has to be at that location. Why can no one answer the phone or email?

Update: After almost 2 months, I'm told that the only way to cancel are via certified mail or to be there in person. We don't live in the area anymore, but Anytime Fitness and ABC Financial have dragged their feet to make sure they continue to get their bi-weekly payment before providing any useful feedback.

Source: Google

★ 4

Editing 8/28/2025
I was refunded everything and everything should be in order now.
Updating stars to reflect the positive outcome.

Editing to add I spoke with the location and was told refunds have been initiated and processed withing 10-15 days. Hopefully it works out!!

I had a membership here for over a year and went in less than 2 weeks total so I canceled 4 months ago. The nice personable manager personally canceled it for me on his iPad where I signed a cancelation form. He told me I may get charged for one more month. I did. Now I got charged again for a 2nd time and today I got charged for a 3rd month !!!!! I've called alot and NO ONE EVER ANSWERS! I emailed CORPORATE anytime fitness and they said to contact my personal location. I guess I need to go in person again which I will soon but what good does that help because I canceled in person and continued to get charged! PLEASE CANCEL MY MEMBERSHIP LIKE IT SHOULDVE BEEN CANCELED 3 MONTHS AGO. STOP CHARGING ME. I left a detailed message about a month ago with my contact info AND SURPRISE... NOBODY returned my call. Highly disappointing and unacceptable.

Source: Google

★ 5

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★ 5

One of the nicer ones I’ve ever seen! All the equipment is well maintained and new. They have towels for you to use and leave behind that are freshly laundered. They even have a leaderboard and lots of technology integrated into the experience. Easy to access right off the highway. With multiple back roads as well to access from neighborhoods

Source: Google

★ 5

I love, LOVE, loveee this AF location. I have been on my #bebetter health journey for around 5-6 years so I have tried out a few places during this time- hands down my best experience has been here. Staff is friendly and environment feels extremely comfortable with an inclusive community which motivates me to work even harder. The group workout sessions are great too. Come join me and let's support and encourage each other to #bebetter physically and mentally! ;)

Source: Google

★ 5

I visited Anytime Fitness gym #86 on Grand Parkway in Richmond, Texas, as part of my Fit Quest 70 journey, and I’d rate it a solid 4.9 out of 5 stars. This medium-sized gym has a bright, welcoming atmosphere with excellent amenities, including towels, shampoo, shower gel, women’s toiletries, and hairspray in the well-equipped shower area, which features one women’s shower, one men’s shower, and two coed showers. The layout is well-organized, with a large functional training section, a midsize free-weight area, weight machines in the center, cardio equipment along the perimeter, and a dedicated fitness class studio. They also offer nutritional products accessible via barcode scanning. However, a few minor issues—such as a broken vending machine, one out-of-order treadmill, a ripped seat on a weight machine, some heavy dust accumulation, and water stains on the ceiling - keep it from a perfect score. With a bit more attention to deep cleaning and maintenance, this already impressive gym could easily become a solid 5/5.

Source: Google

★ 1

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★ 1

Not friendly

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★ 1

This gym used to be my favorite in the area, but has really fallen off in recent years. Sad. Needs to be cleaned and dusted more often.

Update- 6 months later and this gym is filthy.

Find another gym

Source: Google

★ 5

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★ 5

Great Gym, Great Environment, Clean and well maintained.

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★ 5

You will love this place! Give it a try!

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★ 5

This is exactly what I was looking for in a gym and I really enjoy coming here as I start my fitness journey

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★ 4

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★ 5

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★ 5

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★ 5

Great clean location that had everything you need to hit all of your body parts for bodybuilding. Ben signed me up and was cool, down to earth, and has great pride in his gym. I would definitely make my way out to this gym when I'm in the area.

Source: Google

★ 4

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★ 5

I recently had the pleasure of visiting a local gym that truly stands out for its cleanliness and prime location. From the moment I stepped in, I was impressed by the spotless environment and the inviting atmosphere.

Cleanliness: The gym's commitment to cleanliness is evident. Every piece of equipment is impeccably maintained, with staff diligently wiping down machines after each use. The floors are spotless, and the air feels fresh, creating a very hygienic workout environment.

Location: The gym's location is exceptionally convenient. Nestled in a bustling area of the city, it's easily accessible via public transportation and has ample parking for those who drive. Its proximity to several eateries and shops adds to the convenience, making it easy to run errands or grab a healthy post-workout snack.

Equipment and Facilities: The gym boasts a wide array of state-of-the-art equipment that caters to all fitness levels. Whether you're a beginner or a seasoned athlete, you'll find everything you need for a comprehensive workout. The cardio machines are modern and well-maintained, and the weight area is well-stocked with a variety of free weights and machines.

Atmosphere: There's a positive and motivating atmosphere in the gym. It's evident that the staff and members are passionate about fitness. The trainers are friendly and knowledgeable, always ready to assist or offer advice.

Additional Amenities: The gym also offers a range of extra amenities that enhance the overall experience. The locker rooms are spacious and well-equipped, and the availability of personal training sessions is a big plus for those seeking a more tailored workout plan.

In conclusion, this gym is a fantastic choice for anyone looking to improve their fitness in a clean, welcoming, and conveniently located environment. It's a place where you can feel comfortable and focused on your workout goals. Highly recommended for anyone seeking a top-notch gym experience!

Source: Google

★ 5

I really enjoyed this gym! Ben was awesome and answered all my questions. I will be back.

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★ 5

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★ 5

Clean gym. Friendly staff. Supportive members.

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★ 4

Great personal gym.

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★ 5

Thank you to Mr. Ben for your kindness and hospitality. All my visits here are up-lifting. You give me peace of mind whenever I am here, this gym has become a sanctuary for me.

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★ 2

Sad and tired looking. Nice guy running the place.

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★ 5

Willing to work with old lady on a walker. After 6 surgeries in 5 years. Both knees and right hip. Plus pulled muscles.

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★ 5

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★ 5

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★ 1

absurd prices

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★ 5

Wonderful people ,you need to attend their group class all the coaches are nice and Wonderful, And everyone in that class are friendly.

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★ 5

Love the Clean and Spacious environment rarely filled. Ask for Sandra she's if you need any Help. Thank Goodness she saved me from signing at Snap Fitness.

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★ 5

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★ 5

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★ 5

I don’t even live in the area and I love going to this gym. I have multiple memberships and I go to this one as a treat because the equipment is well-maintained and clean. I go particular for the rowing machine which is really well-maintained. Other gyms don’t know when their equipment is not working properly.

Source: Google

★ 5

Super clean, never have to wait for machines or equipment. Lots of parking. Amazing private shower / restrooms to get ready after working out.

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★ 5

Very clean, well educated staff and great equipment!

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★ 5

Great gym....very clean and pristine and os definitely my go to when I'm in town....love Ben and Kaylyn's commitment to help our community to focus more on health and wellness.

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★ 5

Great staff and such a welcoming place! I appreciate the thought put into the customer experience. Never crowded. I hardly ever have to wait to use a machine or area I need.

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★ 5

I went to try them for one day visit. They are a small, clean and functional gym. I will join this gym after my current membership is over.

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★ 5

I’ve been going to gyms (globally) for 34+ years, and no one runs a more cleaner/safer/professional gym like Ben does. Thanks Ben, for all the attention to detail and help in achieving our health- fitness goals. R/S LtCol USMC Retired

Source: Google

★ 5

Not a lot benches, but for the size of this gym, it's good enough

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★ 5

My wife and I love working out together with our favorite trainer Marcos…he’s level of expertise and motivational support is incredibly high and his group classes are always highlights of our week. We highly recommend this local Anytime Fitness for many reasons, but the results speak for themselves💪💪💪

Source: Google

★ 5

The shower and restrooms are also very well maintained. All the equipment is fairly new and always working. The staff is very communicative and easy to work with.

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★ 5

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★ 5

This actually is a very amazing gym. I went on a tour yesterday and really enjoyed the staff and pleasant atmosphere. Not too much, not too little but just right.

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★ 1

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★ 5

This is a fantastic gym to join and be a part of! Ben Madry is the owner and manager that makes you feel part of the family. He makes it a point to call you by your name, and is a rockets fan like me! The cleanliness is second to none, even before the pandemic. The members also do their part to keep the facility clean and sanitized. Highly recommended!

Source: Google

★ 5

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★ 3

Nice place

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★ 5

clean , organized , and just downright a vibe ! My man Ben does a great job here and is the most respectful man I’ve yet to meet !

Source: Google

★ 5

Well maintained , clean facility, professional & friendly staff!

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★ 5

I've been coming to Anytime Fitness since July at the recommendation of my daughter who goes to one in New Braunfels. The gym is not too big or too small. It has all the machines I've been accustomed to using at my previous gym and what I really like is I've never had to wait to use the next piece of equipment on my workout. I recently moved from the Spring area and from the first day I walked in everyone has been very friendly and helpful. It's a 24 hr gym which makes it easy to come and go when I want. There have been times I was the only one there after 10pm. I love the free use of clean sweat towels and sanitizing spray and cloths are provided to wipe down the equipment. There is always parking available. Come see Ben, the owner, and tell him Patrick sent you.

Source: Google

★ 5

Small gym but it houses everything you need for any workout!

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★ 5

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★ 5

Not like any other gym I’ve been to. Always clean, not crowded, and very well managed.
The classes and training programs are very well designed and organized. They have exceptional coaches designing and running the classes.
The community in this place is what makes it unique, I genuinely love everyone, like family, and I made great friendships there.

Source: Google

★ 5

I have been going here since June. This gym is not like those large name brand places. The members are courteous, equipment is clean and well maintained, the staff is always helpful and best of all the place is not crowded with those more interested in Instagram and Facebook photos.

Source: Google

★ 5

Super clean, friendly staff and never too crowded. This gym looks as good as new. The owner Ben is very friendly and accommodating. I was visiting from out of town and needed a place to workout for a couple of weeks. Naya was able to get me in touch with Ben and they set up a good deal. If you’re in the area visiting look no further, they will definitely help out.

Source: Google

★ 5

Anytime Fitness is by far the best gym I've gone to. The atmosphere is full of positive energy. All the staff are very knowledgeable. Also this gym has all the newest equipment. I highly recommend!

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★ 5

Amazing

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★ 5

Love this gym! Close to my home and everything what I need is available. Staff is friendly and owner Ben is awesome! Keep up the good work!

Source: Google

★ 5

Having not entered a gym in a couple of decades, I was a bit worried about whether or not I would feel comfortable enough to stick to it. Everyone here is so encouraging. The owner, Ben gets to know all of his clients and what their goals are. He created an environment where everyone is friendly and encourages each other. It doesn't matter how old you are, how much weight you are trying to gain/lose, or what part of your journey you on, you just need to take the first step and show up.

Source: Google

★ 5

This gym is the best I've been to, its small, but not too small, even when there's a good amount of people during peak hours everyone still has space, it has all the equipment you could need for a great workout. The staff are always friendly and very helpful. Definitely the cleanest gym around.

Source: Google

★ 5

Been enjoying the group classes with my wife...both of the certified trainers who run them are outstanding. Ben does a great job of encouraging you no matter where you are on your fitness journey. They have been a bright spot in a very bizarre few years

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★ 5

I absolutely LOVE this gym! The staff is always so welcoming and friendly and the owner, Ben, is great! Not to mention the place is always spotlessly clean. If you’re looking for a place to workout where you can just be yourself and feel supported, you need to check out Anytime Fitness-Grand Parkway! You will not be disappointed!

Source: Google

★ 5

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★ 5

Nice clean gym with plenty of machines. Great music too

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★ 5

Very clean ! Feels like family !

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★ 5

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★ 1

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★ 5

Excellent gym, Ben has created a great community and the premises are always super clean and safe. Proud to be a member!!

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★ 4

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★ 5

Absolutely love this gym. They go above and beyond to take extra precautions with cleanliness and safety. All the coaches are phenomenal and friendly. All the equipment I need is always available, and the flexible hours fit my schedule perfectly! I highly recommend this place!

Source: Google

★ 5

Great gym with a nice atmosphere
love training with bree and taylor!!!

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★ 5

Super friendly and supportive staff! Always a fun time when I workout! Definitely the highlight of my day! Ben, Bree, and Taylor are some of the best! ❤️❤️❤️

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★ 5

Very clean and lots of great equipment.

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★ 5

Very nice equipment! Clean friendly environment. Literally open 24x7. Manager and others ask if you need help with anything. I have only good things to say.

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★ 1

had an appointment for a tour and sit down at 6pm, I arrived promptly and was made to sit and wait for over 15 mins because I guess the discussion occurring ahead of me was more important, was not offered a reschedule or anything. Also no social distancing (12 to 15ft) or masks implemented by anyone at all. great disappointment, if you care at all about health and safety or value your time would not recommend

Source: Google

★ 5

No answers on door or phone to sign up during business hours. Don’t bother

Update: thank you for following up

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★ 5

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★ 5

Very clean, wide range of equipment!

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★ 5

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★ 5

I joined AFGP in Nov'18 and every day I go, it is such a good experience. It is always clean. I am never having to wait to use machines. The staff is the friendliest and most helpful; they care about you and your goals. It's a great place to start and exceed your fitness goals.👍🏻

Source: Google

★ 5

This location is great. They have everything you need and the owner Ben makes you feel appreciated and like family. The extras like towels and clean/sanitized flip flops for the showers and the fruit for the days you need a quick snack while working out are great.

Source: Google

★ 5

I love this gym. Clean. Always has fresh towels. Lots of machines.

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★ 5

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★ 5

New equipment. Always clean

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★ 5

Always enjoy coming to this gym. We usually go to another Anytime that is closer to our house, but occasionally come by this one and it is always clean and nice.

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★ 5

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★ 5

Ben( The Gym Owner) is amazing. I just signed up and was welcomed and felt right at home. The close knit feel of the members and staff will push you , make you laugh and remind you that we are all on the journey together.

Source: Google

★ 5

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★ 5

By far our favorite gym! If you’re in need of a great workout w/out all the crowds at a club, this is your place. Equipment always clean and working, fresh towels available daily, complementary fruits to give you that extra push or to replenish after a session. Perfect for families, couples, beginners to the most advanced in training. It’s really a community!

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★ 5

Nice location down the street from my job and with alot of equipment to use. Not packed so I can get in a real good WOD or leg day when I need to. And the manager sells BANGs. What more could I ask for

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★ 5

Excellent work out environment not crowded and you will get towels and personalized support if needed for a reasonable fee.

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★ 5

Love love love this gym! Clean, good equipment, great staff, everyone is warm and welcoming. Highly recommend!

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★ 5

Very clean and good environment ! This is the place to go if your looking for a good work out and get out ! Trust me highly recommended this place !

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★ 5

They have all the equipment I need, it's not crowded and very clean. Also the price is right. The staff is extremely friendly and ready to help at any time

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★ 5

I’ve been to 4 different anytime fitness, and this one here has been my favorite! Very clean gym! All you need equipment! I go in the mornings so I like to shower before work, I love the restrooms they’re very clean! Makes me feel comfortable! Must check out this anytime fitness! If you don’t have a membership stop by & try their 7 day free pass!

Source: Google

★ 5

t’s not like any other gym I have been to before. Everyone here comes from all different walks of life but we have 1 thing in common. We’re all here to live out our best life! This gym is a big family!

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

One of the best! Great staff. Great equipment. Tons of televisions. A ton of options to get healthier!

Source: Google

★ 5

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★ 5

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★ 5

I joined Anytime Fitness since May 2018 and continuously go to the gym almost everyday. I was hesitant in the beginning since the place was unfamiliar to me. It is pure joy and pleasure to be a member of Anytime Fitness when Ben (the owner) welcomed me from day 1 I signed up. It makes a big difference when a person is accommodating, approachable, and friendly. I had an orientation regarding the facility and use of all available equipment for all ages. Ben talks to gym members like a personal friend and calls everyone by their first names. It makes a person feels good. My goals include increase performance, energy, and improve health especially after I retired. I love going to Anytime Fitness at any time I want to exercise and achieve my goals. I improved myself within a period of time and I will continue to perform exercises as much as I can. This Anytime Fitness is a great facility with excellent exercise equipment, amazing customer services, clean facility, and met some friends. I will greatly recommend Anytime Fitness for successful health fitness and endurance. I am completely satisfied with the facility.

Source: Google

★ 5

I definitely recommend this gym, Breanna was extremely friendly. No wait time on any of the equipment and they have everything you need.

Source: Google

★ 5

Love this gym! The owner, Ben, is so helpful and really makes you feel welcomed. The facility is always clean, open, and there are virtual classes you can do whenever suits your schedule. Highly recommended!

Source: Google

★ 5

Great gym and showers. Really hot red head working there too.

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★ 5

Friendly staff. Nice equipment and it’s not elbow to elbow with people like most gyms in the area.

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★ 5

Beautiful and new gym with great equipment and atmosphere. Staff is great too. So much better than the big gyms where you might pay a little less but have to wait so much to use weights.

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★ 5

Awesome ownership & customer service! I'm a finance manager in Katy and have the craziest work hours. The owner literally met me at 5:30am to sign me up so I could workout and have access to the gym. That is truly professional service at its finest. Taking care of your clients is the number one thing for any successful business. Appreciate all the help!

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★ 5

Really clean gym with brand new equipment and friendly staff. Free weight area is a bit small compared to the rest of the gym, but there are lots of machines too.

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★ 5

seems to be a better equipped branch than 9 out of 10 of the others. Not crowded but that is probably because it is very new.

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★ 5

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★ 5

Source: Google