★ 1

No 👎 💯✅😊🫡

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★ 5

Family friendly and a great place to get an amazing workout, swim, and relax in the hot tub and sauna. The basketball and soccer courts are also great

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★ 5

Awesome staff! Super friendly team. The facility is clean and well maintained. Lots of parking and activities to choose from. Family friendly with activities for all ages.

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★ 1

The gym proudly touts a heart-wrenching origin story, claiming it was founded in response to a tragic incident where a child drowned, with a mission to promote water safety and prevent such tragedies. Yet, this narrative reeks of hypocrisy when you examine their policies. Despite their supposed commitment to protecting children, the gym restricts kids from swimming or taking lessons with their parents until after 3 PM, reserving the pool for adults-only use for most of the day. This glaring contradiction undermines their claimed dedication to child safety, prioritizing adult convenience over the very cause they champion. How can a facility inspired by a child’s drowning justify sidelining children’s access to the pool, limiting their opportunities to learn vital swimming skills? The story may tug at heartstrings, but the rules expose a disconnect, revealing a focus on optics rather than genuine action to prevent future tragedies.

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★ 5

I love it. Good place for maintaining your health

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★ 5

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★ 5

Very clean and neat
Friendly staff

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★ 4

Great pool great play area for little kids pool was great, the splash pad type toddler area was a little. Dirty, but it was fine. Love the sides. Love the gym, the play area of the daycare, so so good for little kids and so good for the parents. The price is ok, but I think it should be lower. Overall, it's a great place to have a birthday party or just go for a daily swim pool 🏊 needs to be a little deeper like 11 feet. The slides for the kids are great, besides in the play area is great, the carpet too nice, so good, overall really great. Toddler area and the pool needs to be cleaned, but that's that's that's just OK. It's fun I recommend going, but if you bring kids, you should bring snap because they would stay there all day and please take your kids if you go. Overall, a really great.

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

Great, big gym that has a lot of equipment and areas for you to train. Free Weight training area is a little lacking considering the amount of people that use the area. Nevertheless, staff is great and has a lot of amenities for you to use

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★ 2

Fancy but a lot of downfalls. Equipment is mostly for personal training and not serious lifting. The pool doesn’t have towels. They also post hours for slides being open but then they aren’t open and you have to track people down and wait on their time to have it opened when the hours clearly state on the door when it is open. Kids (usually too big for the play area) overrun the indoor grounds and make the small playground area unsafe for littles. They continued to charge us for months past us canceling and have been rude about the process of refunding (which still has not been done). My husband recently separated from the Army and we have been in town with family… We don’t meet the usual client status and that money continued to be charged and never returned which could really help us while trying to get established with the VA and life outside of military service.

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★ 5

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★ 4

It was good, but had some yellow weird spots in the pool. I did not like that, so I give it 4 stars, but I think you should clean your pool guys, so just please take care of your pool and I loved the sides they're still fun, but take care of your pool and no yellow spots that's kind of gross, so it was a great place, so great for workouts
great to do practices, good child care, good play scape, really good stuff, if you guys haven't tried it, this is a good place, if you don't like yellow pools, don't get in this toddler pool, but it's ok, it's good for the pools warm when it's cool, it's cool as cool as great. It's great, really great.

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★ 1

Not enough and very crowded evening and weekend group classes for working adults. Many cancelled classes with late notices and without substitute options.

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★ 5

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★ 5

Good

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★ 5

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★ 2

The different exercise equipment and amenities are nice, but I went for a birthday party and for half of the party for no reason they would not let us swim. 3 years ago during a summer camp I broke my arm and the coaches there thought it wasn’t serious and didn’t call my parents, even though it was badly swollen. I ended up getting surgery.

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★ 5

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★ 5

Great facility!

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★ 1

Had my daughter’s birthday party today here. The party room helper Niki was very rude to us and the kids. She didn’t want to help do anything at all. Stood there like she hates her job.
She didn’t wear gloves when she hand out pizza to kids, plus she literally TOSSed the food into kids’ plates.
When my wife asked her to help spread the cupcakes at the end, she stared at my wife and didn’t move a single inch! How rude it is!
My friends told me they saw she was throwing untouched pizza in the trash before everyone finished!!!!! Why did she do that?

I complained to her manager about the experience before we left. I’d give 0 star for the service today. Absolutely not acceptable, disappointing and disgusting. The managers need to educate their staff better.

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★ 1

- Dont get too comfortable with the manager James
- They only have 2 squat racks
- They kick people under 15 out of the gym, even ones that know what they’re doing and have been very nice to the staff for such a long time and greet them every time they see them, and was good friends with James the manager when suddenly he switched up
- The community there is very bad, say when your deadlifting and drop the weight like your supposed to , the whole gym members and staff all flip out and tell you to stop slamming the weight
- I can’t believe I’m saying this, but it’s worse than planet fitness
- it ain’t pig iron
- You couldn’t pay me to go to this gym ever again

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★ 5

This is a great gym, especially for families!

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★ 4

🌟🌟🌟🌟 Champions Club at The Marq Southlake is an amazing rec facility! The classes are top-notch, and the equipment is always clean and well-maintained. The pool is a real highlight—clean, spacious, and perfect for both relaxation and laps. Overall, the facility is stunning, and you can tell they really take care of it. A fantastic place for fitness and fun!

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★ 1

We have been members and had good experiences overall. The kids this weekend went to a birthday party onsite and got a balloon. They brought the balloon to the indoor playground and this cleaning lady Katie took the balloon away from the kids and popped it in front of them. Said balloon is not allowed in the playground. Ok, but we were leaving with the balloon anyway and they had to handle it in a way so petty and traumatizing for the kids. The kids were crying as they were leaving the gym. I thought this is a family friendly gym. So mean.

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★ 5

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★ 5

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★ 5

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★ 4

Awesome place, great amenities Sauna, Gym, Pool, Hot tub, Water Slide and more!

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★ 5

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★ 5

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★ 1

Great place if you enjoy children everywhere all the time. This is not a gym it’s a daycare. Have fun waiting 30 minutes to use a machine because they only have one of each. Absolute waste of money, go to Keller pointe instead or the grapevine rec. If you genuinely want to exercise this is not the place for you since they cater more to 7 year olds who run around screaming.

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★ 4

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★ 1

- For the amount of taxes you land up paying in Southlake the gym is a piece of Joke
- $99 a month membership is too expensive for the amenities they provide
- swim lanes are sometimes used by 3 or more people at the same time
- It’s too congested space wise
- Neighboring cities have better facilities with half the price ( Ex: NRH)
- Agree it’s pretty clean
- Parking lot speed & space ..?

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★ 4

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★ 5

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★ 5

Great

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★ 5

Very nice club.

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★ 5

I’ve been a member since the club opened. I use the walking track when it’s too hot or cold to walk outside. The employees are very friendly and the club is clean.

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★ 5

We love to come use the pool and my granddaughter has really enjoyed socializing in the music classes and in the child watch room!

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★ 1

Booo they did not let me in😡😡😡😡

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★ 5

Lots of area to work out, huge pool, and playground for kids is great with accesible hours!

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★ 4

10 dolares un pase diario, la pileta está abierta prácticamente todo el dia

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★ 5

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★ 5

We love the Marq! It has nearly everything you could ever want! My husband and I use the cardio machines and weight rooms many days per week; on the weekdays, we take our kiddos to child watch, and they always have a good time. Our kids always ask to go to the Marq because they love the pool, the wading pool, lazy river, and the indoor playground! We have also attended a few birthday parties here and always have a good time. Can’t say enough good things about it!

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★ 5

Clean and bright facility. We enjoy the programming for the whole family

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★ 5

Love the Marq.

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★ 5

This is an amazing faculty. Friendly and professional staff and impressive environment. My favorite parts are the member activity and social event.

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★ 5

Family friendly facility, early morning hours and helpful staff. Lap swimming hours available, hot tub and sauna. Indoor playground, two story slides and plenty of exercise equipment!

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★ 5

Very nice and clean facility

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★ 5

We couldn’t love the champions club more. It has been the perfect addition for our family. What you get for the price is amazing. We love the child care center, gym, indoor playscape, pool, & more!

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★ 5

Great place excellent equipment and staff and amenities are nice.

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★ 5

This place is great. Lots to do and always clean.

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★ 5

This place is great! Best part is it gives free guest passes when I write reviews!

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★ 5

Awesome Staff! Clean facility!

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★ 5

Very clean and family friendly gym for working out. Awesome pool both for good swim and great place for kids.

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★ 1

They run too many classes at the facilities. Courts are always full because there is only 1 available 90% of the time. The other court is closed off for lessons or teams.

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★ 5

The Champions club is a great place to work out. The classes and instructors are really fun while still being challenging and effective. The kids love the pool and the slides so it's fun for the whole family!

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★ 5

Beautiful state-of-the-art facility!!

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★ 5

Great workout opportunity. So many classes and always clean and inviting. Well done - Southlake!! Customer/client service is what you would expect from a city like Southalke.

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★ 5

Good

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★ 5

I love this gym!I am home for winter break and I just got a membership here and the people that work there are super helpful and knowledgeable! The people in the gym is so nice, clean, positive environment for me to attain my goals within the gym! Definitely recommend this gym! 10/10

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★ 5

I LOVE coming to Champions Club each day! All of the employees are great and the classes are so much fun! my kids love lil champs too!!

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★ 5

Very good place for adults, children, anyone from family. A lot of machines to do exercise, good pool, etc

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★ 5

Water aerobics with instructors makes it very effective for us. Instructors are very cooperative and helpful.
Best thing is water is warm.
Sauna adds massage after all the work out🥰

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★ 5

Very nice facility. We love classes. Classes in pool and flexibility classes.

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

Fun

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★ 5

Very nice gym complete with all the amenities you could think of. (Pool, basketball court, sauna, etc) They have an inside circuit if you want to run/walk.

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★ 5

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★ 5

Great facilities - fun classes, friendly staff, and nice equipment. They also work really hard at keeping it clean and well maintained. Pickleball available in the ac 6 days per week! A nice track for running and walking. The only very minor negative is a lot of teenagers congregating in the weight room after school that are sometimes not considerate of other patrons.

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★ 2

At first glance, this is a great facility - clean and well-appointed. But the more you experience the Champions Club, the more you realize that it's extremely lacking in member service. Every request, exchange and interaction with the employees and management is less than pleasant and almost never ends with the desired result. It seems like they just don't care about serving the members, or are at least really bad at it. You can tell that the management structure is extremely bureaucratic, and I guess that is to be expected of a gym run by a local government.

One prime example: Pickleball. There is clearly more member demand for more court hours for pickleball vs. any other court activity, yet management has ignored many comments, conversations and even a petition signed by 75 members! The decision-makers in management are never around to see or listen to members and the employees just follow orders. Bureaucracy defined.

It's actually astounding how a facility and organization built to serve its members can become so blindly backwards and come to think that the members are there to serve their schedule, needs, processes, and rules.

My other major complaint is that virtually everything in this facility is under-sized or under-appointed for the size of community that it serves. There is only one full basketball court (which has to be shared with volleyball, pickleball, and every other court sport). All of the group fitness rooms are too small (almost laughably so). And the cardio and weightlifting areas are too small / under-resourced and awkwardly situated.

Quick recap of other pros/cons:
- Swimming pool is great, but always has maintenance issues and lap lanes are too short
- Locker rooms are very nice
- Child care is great
- Great place for kids parties

The Champions Club would have 2x - 3x more members and participation if they put more thought and effort into these problems. They will continue to lose members as other gyms are built nearby (especially Life Time). It's sad to think of what it is vs. what it could and should be!

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★ 1

There have been multiple attempts to change the pickleball hours to the original 8-11 schedule, petitions signed, emails sent, you name it, we have done it and nothing has changed. It might be understandable if the court was going to be used, but right now there are at minimum 12 players getting kicked off for ZERO basketball players, or anyone for that matter. And when we try and advocate for change, nothing is done about it. Then when we try to meet with someone to discuss they can’t be bothered. It’s so ridiculous. The hours now are 7:30-10:30. The day care hours don’t even start till 8, so there typically aren’t enough players there at 7;30 cause everyone is dropping off their kids. The nets aren’t even set up by 7:30 cause “no one is there” how much more of a point do we have to prove to keep the hours like they were. My review is not got the policy itself, my review is not for the daycare staff, they’re incredible, the facility is nice… my review is for the lack of being heard when there so clearly is a problem desperately wanting to be addressed

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★ 5

Beautiful gym! It serves our family for years. Friendly lively young staff and serious security. Equipped with all amenities, and it has a sauna room!! 🥰

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★ 1

I come here to use the Pickleball courts. The Pickleballl members have emailed, signed petitions, literally begged at this point to get more court hours but all of those requests have been ignored and denied. Their response to my emails have been that they want the courts to be fair for all members. Currently the Pickleball players get the court for 2 hrs during the summer and 3 hours in the fall. The basketball players get the courts for 14 hrs in the summer and 13 hours in the fall (with a few exceptions). The pickleball community is robust at the Champions club but every day they kick off 14-35+ Pickleball players to make room for 0-2 basketball players. I don’t know how this is “fair” and I don’t know why our requests have constantly been denied.
In their email they also mentioned outdoor pickleball courts are coming- well, there are also outdoor basketball courts. Unless this is changed, I will be switching clubs as soon as Lifetime is built. The Champions club has already lost many pickleball patrons to other gyms.

With all that said. The childcare and it’s staff is phenomenal.

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★ 5

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★ 5

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★ 5

Love love love this place

Their pool is awesome, lifeguards are alert and they Makesure everyone is following guidelines.

People will welcome you with smiles any time of the day 😊

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★ 5

Awesome club, nice staff, clean and they offer day passes which is amazing.

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★ 5

Great membership flexibility. I travel a lot and they don’t require much advanced notice for cancelations which is rare for gyms. Also love the facility as it has enough variety of free weights and cable machines.

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★ 1

Club policy is that no instruction can be provided unless you are in an official lesson. Therefore, parents can not teach children to swim, parents can not teach children to kick a soccer ball, parents can not teach children to do anything. If you dare to help your own child improve you will be told to leave.

“Only Champions Club Team Members, authorized instructors and personal trainers performing within the scope of their duties may train or instruct guests. No unauthorized personal trainers, instructors, coaches or physical therapists are allowed to use Champions Club to train or instruct guests.”

I checked with membership services and confirmed this really is the official policy. Even though it doesn’t say parent, fiends or family - they are not allowed to provide instruction either.

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★ 5

Love this place. Would like to see it expand in the future

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★ 5

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★ 4

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★ 5

Great place

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★ 5

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★ 5

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★ 4

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★ 5

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★ 4

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★ 5

Front desk personnel are friendly and helpful. Facility are always clean. The size and abundance of amenities is on par or exceeds many private health clubs. This place is very stress relieving for me.

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★ 5

Clean, friendly staff, no one makes me self conscious about my weight and serious out of shape struggles.

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★ 5

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★ 5

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★ 5

amazing gym. they failed at constructing swimming lap lane though. why 20 yards!!!! that play area does not need to be wide! swimmers need 25 yards!!!! but otherwise beautiful gym!

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★ 5

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★ 5

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★ 5

This is the best gym that I have ever used! Half the price of Lifetime but just as nice! Clean and so much to do! Super friendly childcare staff to watch your babies while you workout!

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★ 5

Amazing place for all your family. So many things to do for kids!

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★ 5

Great selection, reasonable prices

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★ 5

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★ 5

Love the Marq. Gets crowded sometimes, but great facility.

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★ 4

Great gym, and beautiful pool. Lap pool is a little shallow on one end.

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★ 5

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★ 5

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★ 5

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★ 5

The Champions Club is well run. Has great classes, good equipment, fields are maintained, the kids club and indoor play area is loved by the kids. The indoor pool is fun for the kids. Access to the outdoor field is easy during the day - off peak hours. It is difficult to sign up through the system for kids activities.

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★ 5

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★ 5

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★ 5

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★ 1

They have a very onerous refund policy that must be followed to a T with no exceptions. Customer service is severely lacking when any modification or cancellation needs to be made.

The fact that no communication occurred between their staff after we made notice of a need to cancel is an issue within the organization. Not the customer. I highly discourage anyone from doing business with Champions Club.

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★ 5

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★ 5

First day of 2022 afternoon and the club was not crowded

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★ 5

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★ 2

I booked a party at this place 2 weeks in advance and got the confirmation email the day before the party. Then when I called to ask if I could add a pizza, the lady was rude and was not helpful at all. I like the club but their website and customer service sucks. Hope they have hire people with some education and integrity.

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★ 5

Play area is great! Smaller but the kids had a blast

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★ 5

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★ 5

Very fun place always clean. friendly workers all about from the front desk to the lifeguards and the people that take care of the children in the classrooms. We go more for the pool and the grandchildren love hanging out with other children in the classroom and playing in their indoor playground..

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★ 5

Awesome Beautiful place

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★ 5

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★ 4

Played picklball at Champions Club at The Marq. It was very nice. The staff went above and beyond with the Covid-19 prevention, I felt really safe playing there. The facility is super beautiful!

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★ 4

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★ 3

This is a great gym. BUT they expect you to stop a workout to go back to desk to pick up a ticket for your next class. They won’t give you a ticket until 20 minutes before class starts. I would much prefer getting a ticket when I arrive. Complaints fall on deaf ears unfortunately. ☹️ I would give 5 stars if not for this constant inconvenience.

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★ 5

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★ 5

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★ 5

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★ 5

Nice area and centers

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★ 5

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★ 5

My family loves it! Staff is always kind and very helpful. The child center is amazing and your kids are in great hands. My kids are always wanting to go to the child care and play

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★ 5

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★ 5

It’s an awesome place for fitness, well managed,
great staff.

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★ 1

If your a basketball player do not come to this gym. There are either little kids running around every second trying to play on the court or nobody is there at all. I prefer the grapevine rec for hooping.

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★ 4

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★ 5

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★ 1

Such a bad place they kicked out my daughters in the streets and their service is super bad don’t go

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★ 5

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★ 2

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

Excellent gym.

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★ 5

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★ 3

Great facility - bring back Rosa and the spin class and it gets a 5 star rating

It has been 3-4 months with no spin class, which is a huge gap in what a recreation and exercise center should offer. Please bring back spinning!!!

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★ 1

Bad service

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★ 5

The marq overdelivers with quality atmosphere and friendly service. Highly recommended!

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★ 2

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★ 5

Best Place to.Workout in Southlake 💪👀😉

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★ 5

This place has everything you need and always looks pristine!

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★ 5

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★ 5

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★ 5

Children and I enjoyed the short lived experience. They should think of pro rating during summer and holidays. Great for vacationers

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★ 5

Very nice place.
There is everything we need for the all family.
Staff is also very nice

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★ 4

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★ 5

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★ 5

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★ 3

Amazing club but like many I would prefer a property tax break. This city is out of control when it comes to spending. I hear they are now talking about building another library and no one uses the one we have now. They could have saved millions by not building the pool and indoor field. Seems like every time I come they are both not being used. 2.5% property tax in a area with big sale prices should be reduced before spending money like a drunken sailer. It doesn't matter if they use sales tax money to help pay for it because we all know that money wont cover it, and could be used for the general fund to help reduce property tax.

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

Great facility for the whole family

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★ 5

Amazing fitness and sports center. This place has everything! Basketball, Tennis, pool, Gym, kids jungle gym, and even a reading area. Great place to hang out, and bring kids and have fun. I especially loved the pool, hot tub and the 2 water slides.

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★ 5

Most amazing fitness facility with swimming pool!

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★ 5

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★ 5

Brought my son here for practice and it is a beautiful place. Staff were nice and there was visible security. The membership fees are reasonable too and would have loved to join if I lived close by.

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★ 5

It is nice and all employees are nice also great for kids

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