★ 1

I froze my account for over 6months was a dedicted member was hoping to return. However my new career keeps me out of town. Was charge for 3 months membership when I have not used in over a year ane a half. Had bank revese fee. Currently being harassed for $50 for the past 3 or 4 months.

Source: Google

★ 5

Very beginner friendly while still making sure I get a lot out of the class. Started two weeks ago and I feel sore when I leave! Arva is a great instructor, she made sure I still was able to participate and make modifications when needed

Source: Google

★ 1

I will never return to this studio. Yesterday was first AND last time. The front desk staff was cold and unwelcoming, setting a negative tone right from the start. The instructor,CONNIE, wasn’t any better — this was my very first Pilates class, and I made that clear, but she offered little to no guidance or support. It was obvious I was struggling with my form, and when I raised my hand for help, she brushed me off and insisted I was “doing it right,” even though I felt no resistance at all. Her attitude came across as lazy and dismissive, as if beginners were an inconvenience. I felt small, ignored, and completely unsupported throughout the class. I even left a few minutes early, and she didn’t acknowledge it or check on me during the entire class. The lack of basic customer service and care here is disappointing. I would never recommend this studio, especially for beginners.

Source: Google

★ 5

Source: Google

★ 5

Always have a good time with trainer Monica!

Source: Google

★ 5

Love this location! Love the instructors! And the GM Amanda is so friendly, accommodating and informative!

Source: Google

★ 1

Only interested in MONEY! I was diagnosed with a condition that makes Pilates impossible-even with a doctors note they would not waive the last month. So I had to pay for a month that I cannot use shameful-

Source: Google

★ 1

This isn’t just for this location but I’m going to say it’s overall Club Pilates….paying high fees, no classes ever available, waiting list concept (terrible), and having to clean your own station. Membership CANCELLATION

Source: Google

★ 5

I loved this place!! I do not understand why people complain so much about a place that provides instructors and equipment to promote healthy lifestyle! I truly appreciate all the instructors that I learned from!!

Source: Google

★ 5

I love this Pilates studio, because the trainers go above and beyond to help you accomplish each class to 100% I would like to give extra credit to Wendy, who truly makes you feel like she cares! However all the trainers at this location are EXCELLENT!!

Source: Google

★ 1

Waist of time! Called twice asked if was month to month membership was told yes. Come for a class and sign up for membership and find out it was not true! You have to sign up for 3 months “commitment “. I was about to pay for the most expensive plan to try for a month, but changed my mind after the 3 month contract. And they did not care!

Source: Google

★ 1

Not very friendly

Source: Google

★ 5

Into class with Ms. Bobbie was amazing! Can’t wait to start classes with her.

Source: Google

★ 1

Club Pilates Pearland location is the most unprofessional location I’ve ever been to. They have been understaffed for MONTHS and the staff that they do have never wants to do their jobs. The phone is constantly ringing with nobody at the front or the front desk girl is busy working out with the class when she should be at her desk. I went up there today to reactivate my membership and the door was locked at 3pm in the afternoon. I knew someone was there because I saw a fresh drive thru beverage on the front desk by the computer. Nobody came from the back to answer the phone either. This is not the first, second or third time this has happened and I have expressed my concerns to the employees before. I will NOT be coming back here and I don’t recommend anyone else does either.

Source: Google

★ 1

I called and spoke with a lady. She told me I won’t be charged a cancellation fee, only loosing credits. but I got a charge from ClassPass of $17.

Source: Google

★ 3

I agree with the review left by Barbara Lee. The instructors ARE a hit or miss. Monica is amazing! She is a true instructor. I could bet she was probably a teacher before because it is evident that she understands that there are people at different levels in her class. She makes sure that everyone is doing the move correctly and does a great job modeling as well. I have tried out 5 instructors at this point. Some of the instructors totally ignore you and let you continue to do the wrong move, others call you out by saying well if that’s what you want to do, and others sigh when you aren’t doing it right. I go to pilates to feel relaxed so I just wish all the instructors were good so I can leave there feeling like I conquered the world! Also, if you are a working professional it will be hard to get in with the instructor that’s best fit for you.

Source: Google

★ 1

This service is just to make money and keeps on begging for it. Please dont go there and be fooled

Source: Google

★ 1

Impossible to book classes to align with a routine. I'm an absolute newbie to Pilates and the Intro class was relatively good and I was excited to start my experience so I signed up. I read the 3-MONTH COMMITMENT but it didn't phase me because I was looking forward to the experience.

However, WHAT THEY DON'T TELL YOU:

1) You must BOOK for only LEVEL 1 classes (or whatever Level you're at) so all those classes that you see on the schedule is just a smoke-screen....

2) The WAITLIST has upwards of 10 people (especially for popular times), you're competing with every other local member (per Level) - and the availability per class is only 12 people.

3) The SHORT NOTICE NOTIFICATIONS when you are selected for a class (I guess 30 minutes is the default)...I learned while cancelling my membership that I can change that in the APP but NOT BEFORE I had already LOST those class CREDITS.

4) ...and speaking of cancellation - I had to pay $100 to cancel which I truly don't care about but note: I HAVE YET TO TAKE EVEN ONE CLASS in over a month (which is my point).... so at this rate I'm simply giving away money. I have two classes remaining because I was a No-Show for the short notice classes.....I simply wonder how many other unsuspecting people lost credit and money from this.

Now I did get lucky tonight and have my first class booked for Thursday @5pm (today is Sunday April 23rd @ 10pm). I'm waitlisted #2 for the other class (tomorrow). I changed the notification on the APP so I'll see tomorrow if I receive a TIMELY notification. But also know, that when you're Waitlisted, you lose those credits temporarily - they are returned if you're not selected but you can't book with those 'held-waitlisted' credits.

Fundamentally, with all the issues and problems that I've experienced...it's SIMPLY A MONEY GRAB in my opinion. When considered, the notifications fiasco allows them to collect money for classes that members are No-Shows and I was only told AFTER I complained it about...however, IMO that information should be a mandatory part of the Intro.

5) Lastly, if you're gainfully employed - forget about class availability, it sucks and you're competing for times at whatever Level and don't know if you're going to be working-out that day or not.

Overall, I'm hopeful that I've provided others with enough info to at least, AVOID losing credits and money with the whole notification issues; be informed on the class availability & competition issues during popular times, and made ya aware on booking only for your Level so when you look at the schedule you know to look only for your Level 1, 1.5, or 2.

I wouldn't recommend this studio.

Source: Google

★ 3

I really WANT to like it but so far…meh. The instructors are hit or miss. I’m new at this and I share that at each class. Some of the instructors totally ignore you and offer sketchy direction so it’s unclear what the movement is or if you got it right. On top of that, the 4/8 pack structure doesn’t allow for you to even get on a waitlist until your credits renew, sometimes leaving me without a class for a week or more. Maybe I’m missing something tho. I’ll ride it out until my 90 days are up and reassess.

Source: Google

★ 1

Source: Google

★ 1

Customer service is trash. The text messages you receive daily prior to signing up is non existent when you actually need assistance.

Look at how quickly you responded. I’ve left voicemails. I have sent text messages. I have even sent inquiries online. It looks like the next step would be to send out a search signal. I have already made note of my numerous attempts, and have even went so far as to file a BBB complaint.

Source: Google

★ 4

Had great intro class with Bobbie. Only 15 minutes vs 30 they tell you online however it was a good 15. Prior familiarity with Pilates as a teen so I warmed up body days before attending. Definitely glad I did since there wasn't any type of warming up prior to using the equipment for the 1st time.

Manager wasn't going to mention the drop in classes available for $35 until it was mentioned, which raised an eyebrow. I understand needing to get sales but being transparent is equally important so people can weight all options available to them.

Other than that, good 1st time and looking forward to going back.

Source: Google

★ 5

As a new member, I love it here 😄

Source: Google

★ 5

I love this place!

All people are very friendly and coaches(Bobbie, Nancy, Jenny) are so patience and encouraging .

Source: Google

★ 5

I have been a member here since a month after they opened and it has been one of the most positive experiences of my entire life. I have lost 10 pounds, have gotten in really good shape and am a lot healthier since joining here. Every single staff member and the manager, Alex, are professional, very kind and super helpful. I always look forward to going to my classes as the curriculum always changes so you do not get bored or static in your physical goals. I try to go as much as I possible and have only had amazing experiences here. As far as cleanliness and safety, everyone fully disinfects and wipes down their equipment after every single class. The equipment is spaced out, there is an air purification system in the room and you can opt to wear a mask. The teachers are the absolute BEST and I love them all! They are always looking out for your best interest and wellbeing. I highly recommend Club Pilates Pearland and you can trust all the positive reviews.

Source: Google

★ 5

Source: Google

★ 5

Love the workout and the staff and instructors.

Source: Google

★ 5

Source: Google

★ 5

I took an intro class in the morning with my friend to see what Pilates was all about and I loved it! The instructor Nancy was amazing! You can tell she loves what she does and she is great at explaining how to use proper technique.

Source: Google

★ 5

This is by far the best studio I have ever been to. The instructors are incredible and know every member by name. It’s such an inclusive place that caters to every fitness level and age! So happy I found the Pearland location when I moved to the area.

Source: Google

★ 5

Great workouts with great instructors!

Source: Google

★ 5

I just hit 70 sessions at Club Pilates Pearland and I’ve seen massive improvements in my health and physical appearance. I started at the beginning of the year at 189lbs. Today, I’m 176. I’m leaner and toned. I have a completely fused spine that was causing massive pain and immobility. I have far less pain and I can even stand and walk for and hour without pain. I couldn’t do that before. The staff is always polite and love that they know my name!!!!

Source: Google

★ 5

Love the classes here, it is a great workout!

Source: Google

★ 5

Love this workout!! Easy on my joints, but I feel it in my muscles that I did and didn't know that I had :-) Love the instructors, music and GM!!! This has become my forever happy place!!!!

Source: Google

★ 5

I RECOMMEND YOU TRY IT!! Club Pilates has been my home away from home. I'm a 54 year old former yoga teacher from YogaWorks. When I no longer had a studio to attend classes, I reluctantly walked over to Club Pilates. I was scared because of all of the "I can't because_____." Since day 1, I was challenged based on my individual ability and I have excelled beyond anything I ever expected. If you have ever thought of going to Club Pilates, do it today. The first class is free. You'll love how you feel.

Source: Google

★ 5

Great classes and great instructors!

Source: Google

★ 5

I have several auto immune disease and need to exercise in a way that does not cause a flare up for me (like high impact exercises do). Pilates has been great for me. Ive been doing it for about a year and know that my health and core are stronger.

Source: Google

★ 5

Source: Google

★ 1

Impossible to cancel, especially during coronavirus. We have tried to cancel in person and on the phone for several months but still get charged $159/month.

Source: Google

★ 5

Great intro course with Paula!!! All the ladies were super nice, supportive, patient, and knowledgeable. The facility was clean and I felt safe because the equipment was sanitized and only I was using it the whole time. Excited about this new journey!

Source: Google

★ 5

I really enjoy the workouts I get at Club Pilates. The instructors are great.

Source: Google

★ 5

I love it!!!! Morgan is awesome and the instructors are so good in their instruction. I enjoy each instructor....Monica is my favorite. I am so excited for the Friendswood location to open; yet, the commute is well worth it. Thank you for helping me feel better and stronger.

Source: Google

★ 5

This place is Amazing!! Workouts for all levels of fitness. Many different instructors with different styles. You'll find what you're looking for here!! LOVE IT!!

Source: Google

★ 5

Source: Google