★ 1

I was excited to try Club Pilates and signed up for their “free class,” expecting to get a feel for the workout. However, it was not a real class—just a 20-minute introduction to the machine and basic positions. That would have been fine if they had been upfront about it, but I left feeling like I didn’t actually experience what a real class would be like. I got more movement in my own warm-up at home.

When it came time to discuss membership options, the front desk staff was unhelpful and dismissive. I had to ask multiple clarifying questions just to understand their policies, as they didn’t provide any clear breakdown of pricing, commitments, or class rollover policies. For example, I learned only by asking that if I buy four classes per month, I must use them within that month or they disappear. No rollovers, no exceptions. I asked if there were any flexible options for people with unpredictable schedules, and the response was simply, “Nope, you’d lose it.” The lack of transparency felt like a red flag.

To make matters worse, there’s a three-month commitment and a $100 cancellation fee if you want to stop your membership early—none of which was openly discussed unless you dig for answers. Also, they don’t post any pricing details online or in the studio, which makes it feel like they’re deliberately avoiding informed decision-making.

On a positive note, the studio was very clean, the equipment was nice, and I liked the instructor. But overall, I left with a bad taste in my mouth. If I’m investing in fitness, I want a place that values its clients, not one that takes their money regardless of whether they get to use the classes they paid for. The “use it or lose it” model feels unfair, especially when life is unpredictable. Had they offered more flexibility, I might have considered joining. But as it stands, I won’t be signing up.

Would not recommend unless you’re okay with rigid policies and zero flexibility.

Source: Google

★ 1

Beware of their shady billing practices! They purposefully charge you and justify it with various excuses. One example— they falsely charge a no-show fee, claiming you didn’t check in. The front desk (Eva) insists you weren’t in class, and then Kristin backs it up, refusing a refund. When confronted, the manager (Haley) changes the reasoning, saying no-show charges are non-refundable. If you argue that you were in class, they blame a “check-in issue” but still refuse to refund. Haha- This seems like a pattern—they find different ways to charge small amounts from
various members. Stay alert and don’t fall for their tactics! - Windsong CP

Source: Google

★ 1

The front desk staff has become rude and unprofessional.. “They unfairly charge no-show fees, even if you attend class, just because check-in doesn’t register properly.”

At the beginning of the membership they may refund saying it was a mistake, but the next time it happens,( for sure) they charge again and try to justify it. Make sure to check why and when you’re getting charged

The manager pretends to help but ultimately just blames customers, even when the mistake is on their end. Refunds are not as quick and easy as the charges. A manager’s job is to assist customers, not blindly follow the front desk. Also, under the Pilates equipment…there’s dust and hair everywhere!

Eva and Kristin - How can you insist that I wasn’t in class and charge me a no-show fee without properly verifying?
Haley, how can you just accept this claim without checking the facts? A manager’s role is to investigate, not blindly follow the front desk. This is not the way to run a business or gain customer trust.”

Poor management

*Repeated issues*

Source: Google

★ 5

I appreciate the knowledgeable instructors and the individual attention they provide—it truly enhances the experience. However, I faced a disappointing issue with my membership upgrade to unlimited. Despite being charged for two different packages in the same month, the system incorrectly flagged my account with a due balance and canceled all my classes. When I contacted the studio, they acknowledged the error on their end, assured me there was no outstanding balance, and promised a refund for the additional charges. Unfortunately, even after waiting for a week, I received no updates, and I am not allowed to attend even a single class during this time, despite being overcharged. This experience is frustrating and fell short of the otherwise great service I had come to expect.

Update:
The manager of the studio personally called me after seeing this review, explained that she was unaware of the situation, and promptly resolved the issue with my account. She also compensated for the lost classes, which I truly appreciate. This proactive response has helped restore my trust in the studio, and I hope such incidents can be avoided in the future.

Source: Google

★ 5

Started my very first Pilates journey with this place. Enjoying every moments. Whether you are a beginner or an expert, you can totally enjoy. My chronic neck and back pains are gone now and even when they get hurt again, I feel my body is much quicker recovering its own. All the instructors are very nice and friendly, really trying to help all members.

Source: Google

★ 5

I love Club Pilates and my classes. I've been taking classes with Kristine, Donna, Olivia and Jessica. My most recent schedule is with Olivia and Jessica but I love them all. The classes are very fun and entertaining and each one of the instructors bring their own techniques which makes it amazing and super rich as an experience.
I'm currently 34 weeks pregnant and the team has always found ways to help me adapt my work out and they are very helpful when it comes to teach me ways to stay fit but also to avoid getting hurt. Totally recommend this place and this group of individuals..I absolutely love my classes and enjoy each one of the instructors I had the pleasure to interact with! Y'ALL ARE AWESOME!

Source: Google

★ 5

Great place for pilates. Nice environment, friendly instructors. Different exercise levels of difficulty allow you to find the right level for you.

Source: Google

★ 5

An excellent studio with amazing instructors and staff. GM Haley is an a great ambassador for this studio. She’s knowledgeable, helpful and always greets us with the best welcoming smile!
Kristine D. is an unbelievable instructor who is always ready to listen to (and even remembers from class to class!) members’ concerns and limitations. She offers suggestions and delivers corrections in a meaningful and caring manner.

Source: Google

★ 5

A studio with amazing staff that works hard to provide quality customer service to its members.

Source: Google

★ 5

Studio at WSR is clean, with a friendy manager, Haley. I take 1.5 and 2.0, 3 to 4 times a week as my schedule allows me, with a fabiouls instructors, Olivia, Maiana, Kristine, Julie. These ladies have challenging classes, but they remember that everyone has their weakness and strength in mind.
I couldn't be happier at this studio. I think they have a very good crew, even the instructors that I have not had a chance to fit in to my schedule.

Source: Google

★ 5

Club Pilates Prosper has transformed my fitness! Expert instructors, immaculate equipment, and a commitment to excellence make this the ideal location to get and stay in great shape!

Source: Google

★ 5

Beautiful studio with strong instructors!

Source: Google

★ 5

Donna is a wonderful instructor and has great energy! She is very good at making sure you are in the right form while doing the motions . She learns about you and your body and helps you to improve in pilates. She will follow up with you as well if she knew had issues with a body part and really cares about you.

Source: Google

★ 5

This Club Pilates (Windsong) has some of the best instructors in the area. Olivia is a standout. If you have a chance to sign up for her class, Olivia will not disappoint. Her instruction is clear and has direction. When you attend her classes, you are challenged but also appreciate the productive workout.

Source: Google

★ 5

I had great experience working with Stacy. She is always very helpful and guiding.

Source: Google

★ 5

Love these classes and instruction Kristine! She is so helpful and doesn’t make me feel silly when I can’t do something

Source: Google

★ 5

I started off where I couldn't last more than 20 mins a class to now finishing classes. Instructors are great here and very helpful.

Source: Google

★ 5

LOVE Pilates - and the Windsong Ranch location is the best!! I can take challenging classes, recover with a stretching class or just move my body with another class. So many options! Instructors are intuitive, professional, and just plain nice. Accommodations for injuries are addressed thoroughly…no one is left behind. Front desk staff are friendly and helpful. I go 3-4 times a week and my movement has improved tremendously. Seriously - a great option for anyone at any age and any level of fitness. You will notice a difference in the way your body moves after the first few sessions, Highly recommend!!

Source: Google

★ 5

The instructors are amazing and super nice! Its always fun to attend the classes and the instructors are great at pushing you while still making sure you're feeling good. 🫶🏻

Source: Google

★ 5

I love the control class at Club Pilates. I am getting stronger each class. I feel very supported and encouraged.

Source: Google

★ 5

Source: Google

★ 1

Instructor is good, everything seems good! Not a ClassPass friendly Pilates place!!

Source: Google

★ 5

Marina is the best instructor. I highly value and appreciate the creativity and thoughtfulness she puts in to each template—her passion for what she does is unmatched. Growing up in sports, and being a member at countless studios and gyms over the years, I have had many coaches/trainers, but none have come close to matching Marina’s dedication to, and investment in, her clients.

Source: Google

★ 5

Source: Google

★ 5

Very clean facility and friendly staff. Went from very loud music during intense HIIT workouts to Pilates. One can say I’m in my “Pilates girl era”. It’s a soothing, healing and very challenging experience. Love it!

Source: Google

★ 5

This studio is pretty fantastic! As a new studio, it is clean and quite spacious - I've been told it's a lot bigger than most studios), the equipment is in great condition, everything is clean and the HVAC and fans work great!

When you arrive, you can expect to have a clean cubby to store your personal items, a delicious FloWater system to fill up your water bottle, a clean restroom - every time, and such cute apparel and pilates accessories for purchase.

What's even more important is that EVERYONE who works at this studio, I appreciate them so much! These instructors are friendly, helpful, and effective!! For those of us who have injuries, let your instructor know so they can assist you with modifications.

I have much work to do, but in the first 3 weeks of attending (4 - 5 days each week), I noticed my body was stronger! After a month, my upper back issues were gone. Since mid-Feb. I've leaned out a bit, and still, my upper back issues have not reappeared!

I am super grateful for this type of physical fitness and all these ladies who have helped me feel strong! Give it a try for at least 1 month and at least 3 days a week. I think you might agree with me. You will work every muscle you didn't realize was waiting to say hello!!

**If you have injuries, please do call and speak to an instructor. Everyone's issues are unique.

Source: Google