★ 1

Stay away from this place. They have very poor customer service and all they want is your money. My wife had been member for years and had been having very bad experiences. They kept charging you monthly fee even they closed down for weeks when they had AC problems. It's been difficult to cancel the service. They keep charging you when you already told them to terminate the membership. They won't cancel your membership even multiple times mentioned no intention to continue. They are money hungry not prioritize on customer service. Very disappointed. They threatened to ruined my wife's credit if don't continue to pay and have been adding up monthly membership dues every month. This is how they are doing business.

Source: Google

★ 1

This company SUCKS!

Their AC went down for most of the month, and they refused to refund my wife for the classes she had reserved.

Credit only! Oh yeah, credits expire after a month. Use it or lose it.

Looking forward to the reply from the owner explaining why I'm dumb for wanting a refund.

Source: Google

★ 1

It clearly states, FREE intro class. I scheduled an intro class because I’ve recently wanted to try to push myself more fitness wise. Needless to say, you have to either pay for a membership or a one time class fee to even enter into a “FREE INTRO”class. I have a gym membership, in which the gym allowed me to have 2 FREE OF CHARGE workout days which made me fall in love with the gym and later sign up for the membership.

Source: Google

★ 5

Great club, awesome instructors !

Source: Google

★ 1

Would never recommend signing up for their memberships unless you’re willing to deal with their incompetence and utter lack of basic customer service skills at the time of cancellation. Followed their instructions to cancel and they still charged me. I did a charge back with the bank with proof of cancellation and the bank AGREED with me and refunded me. So they sent it to collections WITHOUT EVEN CALLING ME. Spent several months dealing with their terrible people. I hope corporate sees this - their franchisee needs more training on how to run a business with a customer first mindset. DO BETTER!!

Update: if you’d like people to email you, you should check your emails and reply - that’s a thought. This membership was in my husbands name. We emailed several times, went in person to speak to you, called and asked for you and you never got back to us. Again, do better.

Source: Google

★ 5

I’ve been coming to this location for at least 5 years. When I asked them to freeze my account because of health issues…they did. They have been nothing but accommodating to my needs. The instructors there are top notch. The staff there are also top notch; to the point I am studying to be an instructor. Thank you club Pilates for my fitness journey!

Source: Google

★ 5

Source: Google

★ 5

Love this Sugar Land club! Lots of wonderful instructors and members! Always feel gr8 when I leave!

Source: Google

★ 5

Me encanta. Especialmente cuando Debbie da la clase.

Source: Google

★ 5

Source: Google

★ 1

Took the intro class in different location and decided to take $35 single class to try out at this location. Just to found out if you’re 10 mins late they will not let you in the class and no cancellation and reschedule available for you. I was driving all the way from downtown to this location. They still charged another $20 for no show. Even tho I was there just wasn’t able to take the class. The instructor apologized to me saying they have policy … was gonna give 0 star but giving 1 star because the instructor apologized to me.

Source: Google

★ 5

I’ve been doing Pilates for 4 years and I LOVE IT!!! I love the instructors and I love Chan! It’s always such a welcoming environment and always a way for me to decompress. If you’re needing to know if you need to I can answer that question for you. You DO. I’m also a plus sized woman and it enhances the curves I already have!

Source: Google

★ 5

I have wanted to try Pilates for a long time. Retirement was the perfect opportunity to do this and Club Pilates was on the list of gyms under my Medicare supplement. It has been a great experience from the get-go. They offered a free intro session where you can decide if this is right for you…and trust me, it is! They have a wide selection of classes and times to fit any schedule. Chan - the general manager - is great…so upbeat, positive and encouraging. I’ve enjoyed all of the instructors but I want to give special recognition to Maika. She makes sure to stress that everyone listen to what their bodies can do/tolerate. Her voice is so calming and relaxing. The classes just fly by and I’m never ready for it to end.

Source: Google

★ 5

Source: Google

★ 1

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★ 5

Attended an intro class and like the equipment. The location is good.

Source: Google

★ 3

The experience is great only if the instructor is good. I absolutely love Pilates and I think it is very beneficial but it's just like any instructional class, if you don't like the instructor you won't reap the rewards.

Source: Google

★ 5

I love maika, her classes are soooo amazing ! She makes my day! Thanks for being so wonderful

Source: Google

★ 1

Very Bad Customer Service and Bad Management. Club Pilate should think who they are giving their franchise if they are trying to Cater certain class of people.

I was on the waitlist on July -25 for 6AM class in the morning and confirmation was sent to me at around 11:49PM which is not within the time frame and they never notified me via Text.

They charged me no show fee for the class which they notify me at midnight. Upon Calling the Customer Service, I requested to refund the $15 for not notifying in time as well as by text. Moreover front staff threatened me that they will go to collections for that $15 if I dispute where as their member ship is $200Plus monthly, lol.

I asked front staff to send me a proof of text via email than she is like you have to come here. I am like you be there at 6 o clock class and she is like I don't work at your hours. I am not sure what kind of Front Staff they are hiring and ready to loose $2500 yearly revenue.

Source: Google

★ 4

It’s just what I needed..I know they’re opening up more clubs so hopefully the availability of classes you want will be more. And hopefully it gets more affordable. But it is a great experience..wish classes were 90 minutes ❤️🌹😍

Source: Google

★ 1

I would love to give them a higher rating, problem is they never answer the phone or email.

Source: Google

★ 1

The Pilates club located on Highway six Sugarland location scams your membership money. They’re always overbooked for class sessions and if classes are not available due to overbooking you still lose the classes you paid for non Refundable. The expectation is to get on the waitlist and you are informed an hour before availability as if I have all the Time in the world to wait around for that last minute opening. Membership structure is awful with limited capacity to book sessions.

Source: Google

★ 5

I absolutely LOVE Club Pilates! I started taking classes here in Nov. 2022 and have completed more than 100 in that time. From Chantionette, the GM, and the front desk staff to the instructors, everyone is committed to helping you achieve your wellness goals. This location also just got a refresh with new carriage beds and a water purifier. If you’re on the fence, sign up for the intro class. You won’t regret it!

Source: Google

★ 5

Source: Google

★ 1

I enjoyed the classes and instructors. I recently had a knee surgery and was advised by my surgeon to stop my pilates classes. I informed Club Pilates of my need to discontinue my contract and even sent a letter from my surgeon but they are still attempting to take 179.00 out of my account per month.. Very disappointed.

Source: Google

★ 5

Source: Google

★ 5

Nice, calming and clean environment and extremely nice people.

Source: Google

★ 5

Source: Google

★ 5

Highly recommended! I visited this place a year ago for a month, then due to the personal circumstances I could not carry on. I have to tell you that within a month of every day workouts my body felt so much better. I also loved the trainers, especially KK. She is the best! 👍 Highly recommended for those who like taking it easy and slowly building the stamina and stronger core.

Source: Google

★ 5

Source: Google

★ 5

Amazing experience at the club.
I am new here but within 2 weeks I was able to do most of the moves with the instructors special attention..

Very calm and relaxing experience 😌☺

Source: Google

★ 5

Getting ready to get back in shape without hurting myself. Had a good free 30 workout.Very impressed!!👍🏼🤗💖

Source: Google

★ 4

Source: Google

★ 5

The coaches are really awesome and motivational. Not sure what the company has planned for KK, but in my opinion she should be the GM here at the very least.

Source: Google

★ 1

Clearly the front/sales staff needs training, they lie on your face and the manager can’t keep up to the promise the sales staff made in writing to you. I was told one thing and when I went there I wasn’t offered that; when I spoke to the manager she said she doesn’t know who wrote that email and did not take ownership of the Issue at hand. The front desk had said that would call me back when I asked she lied to my face that I called and left a voice message as well. Be aware of this place; the sales staff will say 1 thing and the front desk will not honor it even if it’s in writing. Waste of time exchanging emails and the personal visit. Bunch of unprofessional people running this location.

The sales staff confirmed the same deal as mail on phone on oct 9th and I went to the club on Oct 12th. The manager told me the sales staff gave wrong information to me on phone. I am not silly to compare an August deal in October nor do I like to attack people on Google review, what happened was unfair and there was no courtesy call given to understand the issue or resolve it. Thank you.

Source: Google

★ 1

BEWARE! Club Pilates preys on senior citizens with limited English!

I am writing this post on behalf of a senior family member who did not wish to be identified in this post. She joined Club Pilates in January of 2020 just a few months before she was set to fly home to Asia, where she lives. Despite only scheduled to be in town for a few months, the representative there duped her into sign a 1-year contract for $90 a month.

When the COVID-19 lockdown was put in effect in March 2020, Club Pilates was literally unable to provide the services she was paying for. She requested a freeze on her membership for 3 months, hoping things would clear up soon. Club Pilates obliged, but only froze the account for 1 month, as they still charged her for March, and resumed charging in May. Despite an active global pandemic, Club Pilates continued to charge a senior citizen, who is one of the highest at-risk groups for COVID-19, nearly a hundred dollars a month for a service that was and still is extremely unsafe for her to receive.

We submitted cancellation requests, emails, and even called into the location multiple times with no response. From looking into past reviews, I see that this isn't even the first time it has happened, but is a recurring pattern (see reviews by Candace C. and Anhhuy N. on Yelp). Despite high risk in a pandemic and literal inability to provide services, Club Pilates refuses to cancel her membership and continues to charge her.

TLDR: Club Pilates tricked a senior citizen with limited English into an unnecessary 1-year contract. Despite inability to provide services during pandemic, as well as member being a high at-risk group, Club Pilates continues to charge her almost 100 dollars a month.

Source: Google

★ 5

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★ 5

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★ 5

Source: Google

★ 5

This place is absolutely amazing!! The facility is very clean. The staff is great and the new GM Chan seems to be very intuitive and on top of things. They really give you a family type of feeling.

Source: Google

★ 5

I love this place. As an extremely overweight girl I am always nervous about gyms and workout places. I have had bad experiences in the past. Here they are so welcoming and encouraging, but challenging. I took a couple months off because of work schedules. When I returned it was to hugs and the same encouragement. Instructors are wonderful. They listen, but are not afraid to help push me a little beyond my comfort zone. Pilates is my destresser. This place is amazing!

Source: Google

★ 5

Club Pilates in Sugar Land has very knowledgeable instructors and staff and I always get a whole body workout in every class. If you’re looking for a great workout in a relaxed atmosphere that is judgement free, Club Pilates is where you need to be!

Source: Google

★ 5

Great staff. Such a wonderful variety of classes with excellent instructors. Best full body workout for the money! First exercise program that I actually look forward to attending.

Source: Google

★ 5

Great instructors, great staff, great classes. The only exercise I've ever looked forward to. My body feels better and I have more energy the rest of the day after a class.

Source: Google

★ 5

Source: Google

★ 5

Source: Google