★ 5

Love everything about thus Gym from the time I scan In the Staff knows me very well and Greets me everytime and knows my name and know what classes I'm going to .Everyone Is Great here 👍

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★ 5

I Love Crunch, nothing better walking in Everyday and see Kelli Smiling always greets with kindness and so in tune to everyone at 5am, she’s AMAZING to everyone!! I Look forward to working out at Crunch it’s a Great Gym but the 5am crew is the BEST Ever!!!

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★ 5

I love this gym

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★ 5

Brock is cool!

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★ 5

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★ 5

Solid facility, clean and well run!

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★ 5

love this gym!!

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★ 5

Nice people n clean

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★ 5

Best gym hands down in the DFW area! Clean facilities, friendly staff, kind people, and the classes are so lively! The dance studio/group fitness room is also awesome! I got my very first viral video contributing over 6+ million views on TikTok and instagram!

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★ 5

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★ 1

When members apply to the month-to-month no-commitment package, that's what they should get. I was charged to cancel my membership. I was still being drafted for a personal training fee when I had already cancelled it the week before. I have had to go to the location 4 times just to cancel one membership. On top of that, they still tried to charge me $232 for "cancellation fees". Also, they would not remove my card from the account because it "had to be there until corporate cancels my membership". The only way I got the results I needed was by calling the location and threatening to report them for fraud.

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★ 5

The gym is always clean, friendly employees safe and respectful environment always. Not Ai lol fr get a membership even the massage chairs and hot rooms it’s worth the money.

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★ 5

Personal training is cool

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★ 5

Awesome staff & machines!

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★ 5

Absolutely love this facility Regan actually showed me around extremely clean great equipment Super Cool vibe 10 out of 10 experience.

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★ 5

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★ 5

It’s the best place to workout.

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★ 4

Clean, nice people, usually pushiness for signing up for memberships

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★ 5

Great experience, equipment never busy

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★ 5

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★ 5

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★ 1

Complete rip off 132 a month never used the membership they don’t take cash to cancel because they make you pay 30 days in advance I don’t recommend a membership here it’s a complete scam no sympathy or help
Period!

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★ 5

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★ 5

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★ 5

Regan was very helpful at showing me all the new membership perks!

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★ 5

Great gym

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★ 5

I had a wonderful experience setting up my membership. Staff was very kind and helpful!

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★ 5

Sweetest staff ever!

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★ 5

Love this location x3000- the energy is the best. The staff is always so friendly and welcoming.

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★ 5

Brock is so helpful!!!

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★ 5

I love crunch!

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★ 5

this gym is supper clean new equipment and Jacob is the best!!

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★ 5

Awesome

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★ 5

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★ 5

Very helpful with everything. Got all the equipments. Best place for workout.

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★ 1

Bait and switch sales tactics, to come in to try out gym. Called ahead to make sure there would be no issue. Rep reassured I would have no issue, and would let their manager know. Went out of way to try out gym, but was turned away.

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★ 5

Great gym...plenty of different machines/free weights so it's easy to get a great workout. But the best thing about this place is the girls at the front desk Kelli and Regan...they've been here since the club opened and always go out of their way to say hello and make me feel welcome.

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★ 5

Love this gym !!! Come see Regan or Kelli for a membership!!

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★ 5

I’ve been coming to Crunch Fitness for a while now and I honestly love it here. The gym is always clean, the equipment is well-maintained, and there’s plenty of space so I never feel crowded. The staff is super friendly and helpful without being pushy, and the overall vibe is really positive. I also love going to the hot studio classes — they’re such a good workout and always leave me feeling amazing. Definitely one of the best gyms around!

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★ 5

Love Crunch in Colleyville! So glad I made the switch!

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★ 5

I just joined and I love it. Great staff and atmosphere, would recommend this one. Thanks for the great work out!!

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★ 5

Reagan was great!

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★ 5

Awesome gym, Brendan let me borrow his Lamborghini for an entire Week!!

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★ 1

Gym STOLE MY ID DRIVERS LICENSE!! Got a day pass, told me I was forced to have them hold my drivers license ONLY AFTER I PAID!! As I was leaving the gym, none of the staff gave me my ID back. Left town the day later with no word that the gym still had my ID. Called up the gym, some girl said they had to hold it for “Lability insurance”, yet none of the other 3 gyms live workout at around that area require that. (EOS fitness, Fitness Nation, 24hr fitness). Then when I asked her what liability insurance policy the gym has she didn’t know, and tried to give me some BS that “kid will be kids” or something, I’m 28 not 16. When I told her why not just take a picture of the ID? She said well we can’t take photos of everyone’s ID’s, yet you’re ok holding them for 2-3 hours while someone works out. Why not just take a picture using the computer system then have it purge the photo after 24 hours. Typical ignorant and uncaring staff, with illogical policy’s to burden the customer.

Also, I’m pretty sure I say kids doing drugs in the locker room when I was there. Came out from the bathroom and all 3 turned their backs and started whispering while holding someone.

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★ 5

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★ 5

They have heavy bags and two saunas. All I need to hear!
Brendan was great!!

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★ 5

Nice clean gym and friendly staff

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★ 5

Been at crunch for over 2 months and it’s got everything you need for push, pull, legs, cardio, classes, etc. highly recommend

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★ 5

The cleanest gym ever! Sometimes I feel like I'm not cleaning the machines enough when I visit.

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★ 5

Parker= awesome

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★ 5

brendan was fantastic

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★ 5

Great people and great facilities

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★ 4

Very nice

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★ 5

Great Gym!

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★ 4

Great experience

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★ 5

Jacob and Brock and Brinkley and Parker are the best

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★ 5

Love going to this place. Jacob is awesome.

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★ 5

Brock and Jacob are the best

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★ 5

Thank you for letting borrow your lambo Brendan 🙏🏼

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★ 5

Loved the gym
Great atmosphere!

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★ 5

i love how nice the equipment is and how nice the employees are, every time i come in im always greeted by somebody!! 10/10 recommend to everyone this is the best gym!

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★ 5

Great gym

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★ 5

I love Crunch Colleyville! My trainer Jess is amazing. Facility is always clean and staff very nice and attentive.

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★ 5

Crunch Fitness Colleyville is the real deal! Amazing energy and super friendly staff. The Group Fitness classes are incredible—hot yoga is a highlight! The gym is spotless, equipment is brand new, and the design is perfect. Highly recommend it for everyone; you’ll feel right at home!

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★ 5

I absolutely love Crush Fitness! They have so many machines and all the equipment looks brand new. The gym is super clean and spacious. I could honestly spend all day here!

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★ 5

Exceptional Gym Experience:
- Motivating staff: Friendly employees and expert trainers inspire you to visit regularly, surrounding you with positive energy.
- Fellow gym goers are courteous and create a thriving community.
- The place is clean and well-maintained.
- Diverse workout class options available for all fitness levels
- Hot studio in itself is worth it with wonderful teachers and classmates.
- Wide range of weight machines, free weights, and a dedicated section for sculpting your glutes.

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★ 5

Super friendly staff. Shoutout to Parker!

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★ 5

The staff here is amazing, Parker being incredibly friendly and helpful with my fitness journey. The gym offers great options for a variety of workouts

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★ 5

Love this gym
No trouble good people overall!

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★ 5

Parker Moran has been amazing from the moment I walked in. He made me feel
welcome and helped me get set up with everything I needed!

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★ 5

Parker is super awesome. Great guy

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★ 5

I absolutely love this gym! It’s always clean, well-organized, and has a great atmosphere. The staff are super friendly and helpful, but I have to give a special shoutout to Parker hands down the best manager! He’s always professional, welcoming, and goes above and beyond to make sure everyone has a great experience. You can really tell he cares about both the members and the team. Highly recommend this gym to anyone looking for a positive and motivating place to work out!

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★ 5

Kelli, Slade, Ian, Adrian, and Brinkley are always welcoming when you come to Crunch for your workouts!

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★ 5

Super convenient and welcoming staff, Brinkley was super nice! Got a sick shirt too lol.

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★ 5

Best Gym in Colleyville

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★ 5

Crunch is great!!!

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★ 5

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★ 5

I really enjoy working out at Crunch. This is the first time I’ve had a gym membership that I’ve kept up. The staff is super friendly and helpful. The gym is well equipped and clean. Love the sauna!

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★ 5

This place is great!

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★ 5

Awesome gym, love the environment and staff!!!

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★ 5

Looove this gym! Always clean, incredible equipment, great staff. Reid is ready to help with anything!

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★ 5

Parker is the goat fr

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★ 5

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★ 5

This is a tremendous upgrade from fit factory fit factory was in this location before crunch. This is a much better upgrade I got you

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★ 1

I felt pressured into signing up for a membership and was surprised by nonrefundable fees that weren’t clearly explained upfront. There’s also a $100 annual maintenance fee, which other gyms in the area don’t charge. The facility is clean and has good equipment, but prices keep rising, so it no longer feels like the affordable option it once was. I wouldn’t recommend it to students or anyone who prefers a low-pressure environment.

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★ 5

Nothing like being greeted with a smile and welcome when I come in for my early morning workout. Facilities are always clean with plenty of equipment to use. I personally love using the sauna as a finish to my workout and chill out for a few minutes before i head out. Basically it's a great place to just do my workout and then get on with the day!

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★ 5

I started personal training with Graham a little over a month ago and have already noticed so much progress! He’s helped me become more confident in the gym, learn how to structure my workouts, and ensure proper form in every exercise I do. Even when I’m having a rough workout I always feel encouraged to keep going! 💪

The gym itself is great — never overly crowded and super clean. And I’m always greeted on both my way in and out!

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★ 5

Love it here

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★ 5

Great price for the amenities offered at this location! Its always very clean and the staff is wonderful

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★ 1

Difficult cancellation process. Daughter called on August 13 to cancel membership. They said it's taken care of. Fast forward two months later and she's still being charged every month. She called again and they said it's cancelled we'll refund you the current charge. Wife goes up there in person and they change the story to no, you won't get a refund on the current charge. Do not do business with this company!

Now that I've read their response, they shouldn't allow their employees to say "it's taken care of" over the phone if the policy is in-person cancellation only. Communicate that! We all know it's in-person just to make it more difficult so you are less likely to cancel. I know how the game works.

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★ 5

Great gym and new equipment (I have equipment only membership) for affordable price. Parker and Slade at the front desk have been super nice.

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★ 5

Completed 16 awesome training sessions with Graham Davis. He is the most knowledgeable and efficient trainer I have ever worked with. He will definitely challenge you to your abilities. I highly recommend him!

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★ 5

Awesome staff!! Love seeing Parker, Ian, Adrian & Kelli when I come in!!

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★ 1

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★ 5

Jacob’s the best!

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★ 5

My wife and I have been working out at the Colleyville location since it opened. My personal trainer is Chad Pittenger. My strength and overall health have greatly improved. Never a dull moment.

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★ 5

The gym is fantastic. The workout areas are spotless and the machines are top notch. The staff is always courteous and knowledgeable. Absolutely love Angie’s 10:15 hot Pilates class on Friday and Wendy’s yoga class on Saturday morning at 8:00 am. They are both very encouraging and uplifting.

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★ 5

Brinkley and Ian da goat

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★ 5

I love Crunch! The facility is so nice and has such a friendly atmosphere. Their amenities are my favorite part and the employees are always so helpful.

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★ 5

Good place to work out

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★ 5

I love this gym and the staff makes it very pleasant to walk through that door everyday. Kelli Castro has been there since they open. She has gone out of her way to help with some billing issues. She is S tier in customer service. Please ask for her or send her referrals if you can. Thanks

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★ 5

I love this place! Come see Kelli for a membership!!

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★ 5

Lovely place to put in your eork out

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★ 5

Brinkley is so welcoming and always greets guests with a smile. Thank you to the whole team 💕

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★ 5

Ian and Brinkley we are awesome crunch is great

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★ 5

The facility is great!
If you can get in with personal trainer, Graham Davis, grab him while you can! He is an excellent trainer and I’ve had about 5 of them to compare him to. He’s always making sure I am using the correct form and the right weights for me. Very personalized training and everyday is different than what we’ve done before making the workouts interesting and fun. I always look forward to my workouts with Graham. I definitely recommend him as a personal trainer!

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★ 5

Chad is AWESOME coach/trainer.
You all have an amazing team and wonderful facility.Thanks Colleyville Crunch!

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★ 5

Staff is super friendly! Great energy as well

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★ 5

I have enjoyed working out at crunch and Chad has been very helpful and a great trainer. He is always willing to answer any question and he is very knowledgeable. He always greets me when I come thru the doors and that is very appreciated. I will always consider Chad a friend and great trainer!
Gia Frazier 💪

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★ 5

One of the best Crunch locations I’ve been to! Jeremiah is a great coach!

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★ 5

Chad is amazing! Very knowledgeable and fun to work out with. Love this gym!

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★ 5

Chad Pitt is an awesome trainer, he is knowledgeable & patient!!

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★ 5

Jacob what’s cool!

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★ 5

Jacob was cool

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★ 1

While trainers and locations is ok, my one star review goes for the inconsistent non transparent fees, very difficult cancellation process as well as their cancellation pokicy.

Long story short I have had multiple calls with people as I have cancelled according to their time frames and paid upfront so many things I don’t even agree with just to be called with a remaining balance

The cancellation agreements signed in person at the gym are not in the app, nor can’t be located, specially for the personal trainers. I do not recommend signing up for anything with them.

And now that I’m speaking up, the person who signed me up for training was really raise and condescending. His name is Dallas.

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★ 5

Davidson is my favorite instructor I highly recommend his HIIT classes, they are very up beat and he always makes the class fun and encourages everyone. I also am very happy with the new management staff especially Ian and Adrian! They are super helpful and always have a smile on their face. You can tell they really care about the members and the gyms well being.

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★ 5

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★ 5

Dallas is the most amazing Manager and is always willing and able to help you or help with workout plans too.

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★ 5

Friendly staff! Clean gym!

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★ 5

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★ 5

gr8 gym

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★ 5

New management has really turned this place around! The sign up and monthly offers are super affordable!

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★ 5

Awesome gym, great price for all the value!

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★ 5

Brinkley did a great job helping me and my brother get a membership definitely recommend this gym!

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★ 5

Love this gym!

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★ 5

The hottest yoga/pilates workout in town is on Saturdays at 10am here at Crunch Colleyville. Debbie is the rockstar instructor who teaches strength, cardio, core and flexibility to a packed class every week called Hot Athlete. 🔥💪🏼

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★ 5

The gym is overall very nice but this review is specifically for classes. As much as I’d like to gatekeep Melinda M and Drew’s classes so I can get into them easier I have to shout them out.

Melinda’s Tues/Thurs night classes were the spark I needed in my fitness routine. She focuses heavily on proper form and going at your own pace while pushing you to push yourself. They are tough classes in the best way and her energy and enthusiasm are contagious!

After getting into classes I decided to try cycling and I got hooked from my first class with Drew. He has great energy and takes the time to make everyone feel welcomed. He encourages you to make the workout work for you and your fitness level while pushing you to put in the hard work. Every one of his classes kicks my butt but I still leave in a great mood and signing up for the next one. His playlists and energy are top tier!

I’ve done classes with other instructors and they’ve all been lovely! I just take these two instructors the most and wanted to shout them out.

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★ 3

This gym is terrible. The staff seem unhelpful and have careless attitudes. The hot water does not work at all. I take a shower and that has to be how it feels to take a shower in jail. I had to hop in the sauna to dry off and get warm. As soon as I come out to get dressed, another member in the locker room asked me if the water was hot I told her no. She said it is an ongoing thing. I mentioned it to the front desk and the guy completely ignored me. I just moved to Texas and been trying different locations to see which one I want to transfer to as home gym. It DEFINITELY won’t be this one. I have never felt like this about a Crunch Fitness location, only this one.

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★ 5

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★ 5

Awesome gym lots of equipment, staff is very helpful/friendly.

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★ 5

Clean, friendly, and enough space for everyone!! Nothing to complain about! 5/5

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★ 1

Came to this gym because it was new. I worked across the street. They gave us a bunch of Day Passes, well, when I went in today, they said MUST live within 5 mile radius to use this pass? lol so what’s the point of handing out the cards if they don’t allow you to use them? Also, if it’s a day pass - why do I have to sign up for a membership for a $1.00? Hence when the month ends they’ll add $30-40 bucks for dues and what nots. Anyway, very disappointed. I heard a lot of great things but unfortunately that was not my experience.

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★ 5

It's a good gym, usually don't have to wait long for equipment. I do wish they stocked the paper towels in the locker rooms, that's probably my only complaint.

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★ 5

Nice gym, great classes. Staff not so much. There are a few kind staff members. Others not so much. Would give 5 stars for better staff experiences. Suggestion: Automate scans for Peak Results members on R&R and classes to bypass staff.

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★ 1

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★ 5

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★ 4

Absolutely love this gym!! All the employees are great. Not real happy about the rules of the locker room not being followed regarding pictures. And seriously the locker room is extremely hot. Some people come in before they go to work, shower and need to get ready but hard to do when you sweat more in the locker room than the gym floor.

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★ 4

Great gym. Can’t believe y’all got rid of Mike. Place will never be the same without him. The people loved Mike

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★ 2

I’m really frustrated with Crunch’s communication practices at this point. I keep getting texts from different personal trainers, even though I made it clear I wasn’t interested and that I didn’t want to be on the text or email list. These texts started in April. It’s August and they’re *still* texting me trying to get me to come in for a personal training session.

Here’s what happened: I signed up for an intro session with a trainer, scheduled it, paid for it, then decided I didn’t want to use it anymore because I wanted to stick with my previous trainer. I cancelled the appointment before the deadline. Then the texts started coming. I have received texts from NINE different trainers. Some of them have contacted me multiple times, despite me telling previous trainers and staff at the gym that I was not interested and that I wanted to be taken off of the text and email list. I have opted out of everything I can on the website.

Today, I got a text saying that I had a complimentary training session as a gift for joining the gym this month. Again, it’s August. I signed up for Crunch earlier this year before the gym even opened.

While I understand that the trainers are just doing their job, I am very frustrated with this whole issue. I have opted out of everything I can—emails, texts, etc., but the texts keep coming and I don’t know why.

It’s a shame because the gym is actually really nice. The amenities are great, the equipment is top notch, and the facility is always clean. I love working out there. They have a ton of variety and a lot of weight lifting equipment, which is great. The recovery section is awesome, too. I just hate the constant stream of texts and the pushy sales tactics. I don’t know what else I can do.

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★ 5

Reid and Gregg are both great! Love the place and the atmosphere !

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★ 5

Wanted to take a second to share my experience with personal trainer Graham Davis. I worked with Graham for years and had an extremely positive experience. He is very knowledgeable about programming and also keeps in touch to make sure i’m doing my part outside of the gym as well. If you need any sort of help in the gym or have even debated working with a trainer, reach out to Graham.

Source: Google

★ 5

Working with Trainer Graham Davis at Crunch has been truly life changing! His deep knowledge of fitness, backed by his college degree in exercise science, gave me complete confidence in the process. Through his expert guidance, I’m not only achieving my weight and body fat goals but also gaining strength, confidence, and a whole new mindset toward fitness. Graham pushes me through my mental and physical limits, keeping me consistent even on the days I didn’t want to show up. He somehow makes every workout fun while still keeping it challenging and effective. His energy, encouragement, and commitment to my success have been unmatched. I can’t thank him enough for helping me reach results I never thought possible!

Source: Google

★ 1

I want to start off that Jess who is a pt trainer here is GREAT. She motivated and gets so excited for you. The front desk crew is also great! Friendly, happy to see people motivated, great customer service..

The only issue i have and i don’t know who is at fault and i understand it’s not the PT and other staff here but every time i come in front desk reminds me that i have a pass due balance and when i ask what for they don’t know. Why are you asking to take care of it if you don’t know. Today they said never mind it’s been taken care of. What does that mean? Is it gone? Is their note in the account saying let it go to collections, address it. Now i already know what it is and i have asked about not paying it because why should i pay this payment if the staff was not trained properly, i got my training cancel after Greg told me what’s been going on and it was something that i needed and brought confidence back into the gym but i just don’t understand why if has to be in my account. It should be taken away since this was an internal issue and during this pt sessions the billing was all over the place. Unlike most i still decided to come because i made a commitment and it made me feel good. I asked to get a call and still have not received one. I don’t want to keep calling just to be told they are busy and to keep trying. It has got to the point that i don’t want to come here, don’t want to use my sessions and face Jess cause of this issue, i have completely lost confidence to this gym and myself.

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★ 5

Very nice gym with a wide range of equipment. I worked with Graham- one of their personal trainers. He’s very knowledgeable and listened to my goals. He created a workout plan targeting the areas I want to improve. Highly recommend! My form has improved significantly and he pushed me harder than I would push myself.

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★ 5

Trainer Graham is amazing!! I was lucky to be able to train with him at crunch in Georgia. He is super knowledgeable, listens to what your goals are, but pushes you in the best ways possible. If you are looking to improve your fitness by working with a trainer, Graham is the way to go!

Source: Google

★ 5

I wanted to take a moment to share my experience since joining Crunch Gym under Anthony M. in Colleyville. It has truly been an amazing experience! The facilities are top-notch, and the atmosphere is incredibly motivating.

I’ve already sent someone else to sign up because I believe they would love it just as much as I do. The variety of classes and the supportive community make it a great place to work out and achieve fitness goals.

If you’re considering joining, I highly recommend it! I’d be happy to share more about my experience!

Best regards,

Gia

Source: Google

★ 5

First "Hot anything"class however Hot Pilates with Melinda was great highly recommend. She was patient, explained every exercise thoroughly, and always willing to answer questions even during class. Unfortunately, I think Crunch will have to add more classes like this one because it will definitely become a highly demanded class.

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★ 1

The music is so loud and awful! Read the room Crunch before you lose a large Colleyville crowd.
Even my teen sons think the music is garbage and way too loud. Lots of people working out are using headphones to try and listen to what they want to personally work out to, but the gym music is so loud that it drowns out even the best headphones from being heard.
There's another gym coming in this year - and talk of many transferring ASAP. Crunch is nice enough for the price...but the ridiculously loud rap music and the pushy "trainers" selling their training sessions will cause us to go elsewhere.
FYI - I met with two "trainers" and neither focused on the "goals" that I laid out prior to starting my session.

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★ 5

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★ 5

Love it , never packed when I go and it’s always so clean 🫶🏼

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★ 1

Going through a divorce and my soon to be ex cancelled my credit card. I have been busy with divorce stuff, work and child that I didn’t realize I had emails in my junk mail from crunch telling me the payment didn’t go through until today when I checked it. I called the manager and explained the situation but not into detailed (about the divorce) I just told him there was a problem with the card and he didn’t want to wave the late fee which is half a month. I am one of the founder members and have automated payment since the beginning. I have never failed to pay and they didn’t want to wave the late fee for the first time. Canceling today or tomorrow. I don’t want to be associated with these type of companies that lack customer empathy and prioritizes profit over reasonable customer care. Manager Adrian is inflexible and uncompassionate which for me is very important and to give my business to an entity like that, I prefer to give my money to other gyms that are more like family like the ones I have attended before. This gym could benefit from more flexibility in unique cases. I don’t know the owner but hopefully he reads this review and corrects this for others that may have had a similar situation and was not under their control.

Source: Google

★ 1

Subject: Ongoing Harassment at Check-In – Request to Be Removed from Personal Training List

I’m a current member who enjoys participating in the group classes at your facility which are amazing. However, I’m writing to express serious frustration regarding an issue that has not been resolved despite multiple requests.

Each time I check in to work out, I’m repeatedly approached about the $10 personal training session. I have made it clear several times that I am not interested in this service and have asked to be removed from any related list. Despite this, I was told that I cannot be removed and will continue to be asked about it every time I enter the gym.

As someone who works in health care, I would never imagine pressuring or harassing a patient in this way, especially after they’ve clearly said no. Being approached like this every visit is invasive and unprofessional, and it reflects poorly on your business model. I come to the gym to enjoy the classes, not to be pressured into services I’ve already declined.

Source: Google

★ 1

This has been quite an ordeal. This location pressured my daughter into a PT membership that would cost her hundreds of dollars that she didn’t have. She was only 17 when she signed up, unable to legally enter into a contract. There was no parental waiver. They began drafting $166 here, $250 there - basically her whole paycheck every time she got paid from her part time job. Any attempts to cancel were futile. Finally, I called and explained that the contract is null and void and that $250 charged to my daughter needed to be refunded. I was first told it would be 7-10 days. It never happened. When I called back, I got the runaround, eventually speaking to Dallas, a personal trainer at the location. He started trying to pass the buck to the district manager, and then informed me he wouldn’t talk to me because my daughter is currently an adult. Well, they didn’t follow that logic when she WASN’T and adult. Seems convenient I asked if I needed to contact my attorney and Dallas said “Yeah, you do that. I’m not talking to you anymore.” And hung up. they stole money from my kid, refused to take accountability for it, and instead of being helpful, they were rude.

Source: Google

★ 5

Source: Google

★ 1

I was offered a discounted "kick-off" session that would include a discussion on fitness goals, a personal training session, etc. for $10 by a trainer named Elton. I paid the $10 up front and scheduled the session for a couple of days later. I showed up at our scheduled time, and found that Elton was overbooked and in the middle of a session with somebody else. I sat at a table a few feet away and within his field of vision for about 5 minutes and wasn't even acknowledged. I decided to cut my losses, go do my workout, and ask for a refund when I would finish. About 30 minutes into my workout, Elton finally comes over to me and asks if I want to reschedule. I declined. After my workout, I went to the front desk and asked to speak with a manager. The guy at the front desk called over the manager Mike, I explained my disappointment with the situation, and was assured that I would receive a refund for my $10 within five business days. A couple days later, the guy who had fetched Mike for me came up to me and apologized, saying that they have had a noticeable issue with overbooking sessions since they opened and they are "working on it." Several business days later, I have neither received my $10 refund nor had the charge removed from my bank account. This morning, I spoke with another guy at the front desk named Adrian, he looked into my account and found that the "people upstairs" rejected the refund because my session had been marked as redeemed even though he could see notes on my account that Elton had no-showed our session. The best that he could offer me was a t-shirt of equivalent value. I declined the offer for a t-shirt as it is of no value to me, grabbed an energy drink instead, and left. When I signed up, I received a discounted with an agreement for a three-month commitment. I'll finish my third month since I have already paid for it, but this experience has guaranteed that I will not spend a fourth month here. The facility itself is fine, but not worth the poor quality of service from the staff.

TLDR; this place will happily take your money and not hold up their end of the deal.

Source: Google

★ 1

Terrible customer service. I drove over 30 minutes to try out this specific location using a one-day only free trial. When I walked in, they said I was disqualified from using my one-day pass since I had been to a Crunch Fitness in the past (this was ONE time years ago on a friends buddy pass). Was genuinely considering switching to this gym, but I wasn’t impressed.

Source: Google

★ 5

I've been working out for nearly 50 years and this is the best facility I have ever been a member of. The staff is really nice too.

Source: Google

★ 5

I love this location! I have a long commute home when I’m in office and everyone is so kind! I mostly do the hot Pilates and hot yoga classes! I absolutely LOVE DEBBIE! She’s the Saturday teacher and Mike I believe he’s the owner or manager is so friendly when I walk in! I even drive out here on my non office days! Totally sign up yall! I tell everyone to sign up here! Or move their membership up to be able to come here lol

Source: Google

★ 1

Over the past week, the music at Crunch Fitness Colleyville has become progressively louder, especially in the HIT Zone. This small room is surrounded by four concert-grade speakers, making the volume overwhelming. I’ve asked staff to lower it twice in the last two days, as I can hear the music through my noise-canceling headphones at full volume, which disrupts my workout. Unfortunately, the night time manager, who is black bald dude (not sure what his name is, hasn't done anything memorable enough for me to remember it) informed me that the CEO, Tony, prefers to keep the music at these high levels. Music should enhance the gym experience, not force everyone to endure it at negligent volumes. I appreciate the facility but urge management to make the music ambient and considerate of members’ preferences.

With that being said I cannot recommend this location to anyone that enjoys their hearing, or prefers to listen to their own music, without having concert level volume blasting during their workout.

Source: Google

★ 1

Why are staff playing music so loud??

Source: Google

★ 1

Honestly this is a great gym, the equipment is nice, the front desk and boss of that gym are great and it smells great. I do have 1 complaints. The black guy at the front desk i think he's bald or something. but total power trip. instead of having a welcoming attitude like i have experienced at crunch arlington and NRH. This guy gave me such a prideful type of energy. Didnt even talk to me first and i had to ask how do i get a membership. He gave me attitude like he didnt want to be there. I get it everyone has bad days but like damn bro its really not that hard to switch up the way you talk to people. Thanks for making me not want to workout at that gym. I dont even mind if a gym has no soap or paper towels, but an attitude like that is enough for me to never come back. Thanks management for bringing this guy in. He couldve at least stocked the paper towels in the bathroom instead of cross his arms at the desk.

Source: Google

★ 5

The gym itself is great. Staff is pretty good as well. However, there is very laxed enforcement on people cleaning machines after using, teens running around the gym wrestling, wearing slides while lifting, sitting on machines playing on their phones. It sometimes feels like a daycare. Staff needs to be more focused on walking the gym than 5 at the counter checking you in. I left PF because I expected a more professional gym. It lacks at times. I am giving it 5 stars because the people that work there are good peeps. Just need to enforce some responsible decorum with these people who think it is a social media gathering place.

Source: Google

★ 5

Very clean and nice gym. The people are great to be around!

Source: Google

★ 5

Love this place. Friendly group of folks, especially if you’re there to be serious about lifting heavy weight.

Source: Google

★ 5

Great place. Friendly staff, nice equipment, good classes. Tanning, sauna, classes (including hot yoga & pilates) & massage chairs included depending on the membership you choose. The tredmills sync up to my Apple watch to record workouts… Super convenient location and a great value for the price.

Source: Google

★ 1

Gym is great but don't ask to turn on the bathroom hand dryers which would be the second time on another day because the front desk greeter will be helpful but the trainer behind him will speak over them and tell you it's not their job.

I'm sorry I assumed by wearing a Crunch shirt regardless of your position you were there to assist with club issues.

Please instruct me on how to turn them on and I'll gladly assist every morning since it isn't your job.

Source: Google

★ 5

I love this gym. Joined from the start for the full membership. Worth every penny. Friendly staff and great layout. I need to try some of the classes.

Source: Google

★ 2

Too many solicitations for a personal trainer despite constantly reminding them I'm in / out... No time for that please.

Source: Google

★ 5

Source: Google

★ 1

I upgraded my membership at one location where “peak” members can bring guests. When I arrived to the Colleyville location with my guest, I was turned away and told only “peak result” members can bring guests. Employees were not understanding and would not offer a guest pass (which is offered at other locations). The membership upgrades and policies should be standard at all locations. Very disappointed; will seek membership elsewhere.

Source: Google

★ 5

The classes are amazing, especially with Debbie. She is THE BEST hot pilates instructor ever!

Source: Google

★ 5

Great location and great customer service. Mike was able to help me with a billing issue that the North Richland Hills location didn’t care for. I’ll be coming here from now on.
Thank you Mike!

Source: Google

★ 5

Jay and Emma are the best, crunch is amazing!

Source: Google

★ 5

The friendly staff and welcoming environment make this gym me and my husband favorite place to work out. This gym has everything I need – from the latest equipment to the Tanning and the hydro Massage.

Source: Google

★ 1

The membership that they offer make it difficult to cancel when you sign up with a personal trainer. You have to go in person to cancel. One person is telling me that that I have to cancel with the person who handles all the trainers who I hardly see there. It makes it hard to cancel when you’re being charge every week $400s.

Source: Google

★ 5

Fantastic layout, top-notch equipment, friendly and helpful staff, upbeat energy. The list goes on. Crunch is an excellent value, considering the quality of amenities and variety of class/group options.

Source: Google

★ 1

I was hoping that a new gym would like to attract new customers by incentivizing them with at least a one day free pass, but that wasn't the case. I showed up with my friend because I was interested in switching from EOS fitness and did the tour and asked if I could use the gym for a day to feel it out. They must have felt I was just going for a free day at the gym because they refused to let me workout for one day for free. It's my first time ever at crunch and wanted to give it a try to see if could change my mind. The employees were friendly, but it's not the best sales practice to not let your customer try the product/service they want to sell. The only way I could workout was if I signed up before (again that's a sneaky and bad sales practice). I'll be continuing with EOS, they give out free passes to interested customers and have won more business as a result (just sharing some feedback).

Source: Google

★ 1

Unsolicited advertisement on cars.

Source: Google

★ 1

Walked into the club to ask about rates and new gym promotions.

The person up front shared a sheet and was reluctant to let me take a picture of the rates and told me it’s available online.

Another gentleman stepped in and asked if I wanted to take a look around.

I declined at the moment since I was more interested in info.

He answered my questions and I decided I wanted a tour…

He got really reluctant and said I needed to go thru a bit of paper work and sign waivers. I told him I had no intention of lifting and just wanted to see what equipment they used.

He responded with, “You might fall”

Very unfriendly for a new gym. Would recommend everyone stay away.

Source: Google

★ 5

Source: Google

★ 5

Cool locks!!

Source: Google

★ 5

I had a technological error while trying to sign up for a new gym membership. While at a location I did the wrong gym location. Matt and Adrian were two amazing gents that were swift and extremely knowledgeable and able to solve my problem within 5 minutes! These two were amazing and I think they should be valued members at the crunch Colleyville location. Thank you again guys!

Source: Google

★ 5

I just started going to crunch colleyville and I was so comfortable ! Glad I started a membership here

Source: Google

★ 5

Absolutely incredible facility, great staff, insane value for cost. Well done Crunch, you’ve converted me. 😬

Source: Google

★ 5

The location that was here before unexpectedly closed. For the past 10 months, I have used 4 different gyms and never very happy with any of them. Crunch opened, and I was eager to give it a try even signing up prior to them opening the club. It has only been a week, but I am so impressed with the location and staff. There is plenty of room for everyone to be there without feeling cramped. The equipment is great (obviously brand new but none the less great). The staff is attentive and approachable and there always seems to be some sort of training class going on. I am looking forward to trying the yoga classes. It appears CRUNCH did a great job with this one. I hope it continues to impress as time goes on.

Source: Google

★ 1

Source: Google

★ 5

Super nice facility super nice people

Source: Google

★ 5

Great staff. Great atmosphere. Great equipment. I’ve been to many gyms and this one is top tier.

Source: Google

★ 3

The gym has a good amount of free weights, and machines. The layout is open and the staff was helpful. My only and for me biggest complaint is there are no towels. I’ve never been to a gym with no towels. I now have to trust that everyone bringing their own towel actually washes them . Not having a towel after using the sauna or using it IN the sauna really sucks and I hope they decide to invest in towels in the near future.

Source: Google

★ 5

This gym is beautiful and has everything you need and more! Love the group classes and recovery area! The staff is very helpful and welcoming ❤️

Source: Google

★ 5

Crunch Colleyville is awesome!! The gym has all brand new equipment and the entire gym is very clean. Jay and his team there are doing a great job.

Source: Google

★ 1

Business littering with fliers on cars

Source: Google

★ 5

Sean Paxton and his employees had a great intro party. Great facility great staff. Marketing and customer service top notch with amazing price point.

Source: Google

★ 5

⸻

Absolutely love Crunch Fitness Colleyville!
From the moment you walk in, the energy is unmatched. The staff is friendly, welcoming, and truly passionate about what they do. The group fitness classes are incredible—hot yoga especially is a vibe with the lighting and atmosphere!

The facility is spotless, the equipment is brand new, and every space is thoughtfully designed—from the strength training area to the HIIT and boxing zones.

I’m excited to be stepping into the role of Group Fitness Manager, and I can honestly say this gym is the real deal. Whether you’re new to fitness or a seasoned gym-goer, you’ll feel right at home here. Highly recommend checking it out!

Source: Google

★ 5

Beautiful gym! I love that they have a hot yoga room and so many classes offered 😍

Source: Google

★ 3

The hours are bloody awful! They say their presale hours are limited (which they are) but their “real” hours are still horrible. Not sure why some locations get 24/7 and others get 7am-7pm on the weekends…I was so excited to join but don’t see the point with such limited hours.

Source: Google

★ 5

Very nice and new location. Cant wait to workout here!

Source: Google

★ 5

Switching my gym alliance to this location. Friendly and welcoming staff, top of the line equipment and amenities.

Big ups to Kelly, Matt, and Jonathan for the warm welcoming!

Source: Google

★ 5

Source: Google

★ 5

Very nice and well maintained gym!

Source: Google