★ 5

Great Gym overall I love coming here the desk guy Jimmie is so awesome and helpful give that guy a raiseise

Source: Google

★ 5

The main reason I have a membership at Crunch instead of another gym is for their fitness classes. 'So you think you can't dance?' with Kobe is my favorite. It's the best dance aerobics class I've ever taken. Kobe makes the class so fun and brings an upbeat and positive energy that really makes the class what it is. It really is the best part of my week sometimes. I always look forward to getting a good workout in while also getting to express myself through some fun dance moves.

Source: Google

★ 4

Pretty good
Cable machine always be broken tho 😭
Water fountain also broken now and there is only 1

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★ 1

I had one of the worst customer service experiences here during the night shift. Every staff member I interacted with before was perfectly fine—until the white guy on the night shift took over. His attitude was completely unwelcoming and honestly made the whole sign-up process uncomfortable.

My family member and I came in to open two separate base memberships. Instead of listening, he just decided on his own to put both memberships on the same card HE NEVER ASKED. But Fine—people make mistakes. We asked him to change it and gave him a different card. He acted dismissive the entire time and made it seem like he fixed the issue… but he clearly didn’t, because I ended up getting billed on the wrong account anyway I have been paying for both.

I never asked for his help—he inserted himself into the process and still managed to show zero effort or care. If this is how the night shift treats new members, that’s a serious problem.

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★ 5

Great!

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★ 5

Kobey is soooooooo awesome in the SO YOU THINK YOU CAN DANCE on Monday and Wednesday. We have so much fun with cardio and dance. You will sweat.

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★ 5

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★ 5

Always a great lift

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★ 1

Need to watch for what you sign up for and any hidden fees.

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★ 5

I love Kobey T dance classes! He’s full of energy and the choreography is amazing. He brings the room to life! 10/10

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★ 5

Love Kobey’s class! It’s fun and a great workout!

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★ 5

Kobey T is a very great teacher. I really enjoy his class

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★ 5

Kobey’s class is really good! Good workout!

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★ 5

Kolby is one of the absolute best! 🎉

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★ 5

This is my first classic crunch and I really enjoyed it. KOBEY really made me feel comfortable and didn’t make me feel awkward at all very welcoming and I’ll definitely be back.

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★ 2

That bald African American dude is making y'all look bad , but other than that it was nice place with amazing staff except for the bald dude

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★ 5

Great gym! Never need to wait for machines longer than 2 minutes. People are super friendly (John & Eric always answer questions)!

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★ 5

John and Jackson are awesome always friendly and the perk partner program is amazing. John has my company is advertising my roofing business in the gym.

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★ 5

Love coming here! All the members and staff is super coo and supportive. John makes sure to say hello to us every-time and makes coming to the gym a joy.

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★ 5

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★ 5

I just love it there

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★ 5

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★ 3

Great gym shitty customer service
I asked someone if I put a time down for the sauna would it be followed and I was straight up told no, and that was all.

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★ 5

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★ 1

This place is a good gym, they have nice equipment. The only thing that I hate is that they have people asking you for money right by the door it makes things really awkward. I usually ignore them, but still we're there to workout not to be trying to get people to take our money. Why don't they just ask the gym for money, they are a corporation. I don't know about y'all, but it makes me want to cancel my membership.

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★ 5

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★ 5

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★ 5

gym is convenient, staff is friendly, plenty of equipment, & a great price. Highly recommend!

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★ 5

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★ 5

Always a pleasure coming to Crunch fitness, they have friendly staff and great equipment!

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★ 5

I like to think the equipment is pretty good.

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★ 5

Love this location! I was a member here for a while until another club closer to my house opened up. Just realized I never left a review!! Henry (trainer) was absolutely amazing. Im unsure if he's still there, but he will work with and push you! Andrea and Jon (general manager) literally just helped with a random issue that the computer system hadn't resolved. Mind you, this was over a year ago that that issue happened, and they were warm and super helpful with getting things squared away for me 🙌🏾

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★ 5

Great place, always clean

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★ 5

Nice gym. Nice people. Strike strong class with Arthur is my fav

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★ 5

5 stars

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★ 5

Great gym with top-notch equipment, clean facilities, and a motivating atmosphere—highly recommend!

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★ 5

Always a great workout. Clean, great stuff, and the equipment is in great shape. The staff is super helpful!

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★ 5

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★ 5

I love this gym corrina is the GOAT

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★ 5

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★ 5

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★ 5

Always first choice when deciding which gym to go to. Always clean, very helpful staff, and they always have drinks and giveaways for customers!!

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★ 5

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★ 5

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★ 5

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★ 5

Such a great gym!

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★ 5

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★ 5

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★ 5

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★ 5

best gym ever

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

I train the the beast Henry and love it! He’s a torturer! 🙄

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★ 5

Great

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★ 5

Love it

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★ 5

I enjoy my time here

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★ 5

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★ 5

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★ 5

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★ 5

I love the crunch jam. I love the excellent footage I get here and all the extra help I get Henry is an outstanding employee. I want everyone to know that and thank you for letting me have the privilege of coming here

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★ 5

Love love love this gym ! The staff at the front are always very friendly & helpful . Relax & Recover is my favorite . The new zero gravity chair is amazing. Worth the checkout

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★ 5

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★ 5

There super nice !

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★ 5

Great location and even better equipment. A must for fitness freaks or even the newbies. Highly recommend the fitness clases

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★ 5

Excellent gym! Very well rounded regarding muscle and cardio training equipment. The staff is wonderful and I have always had excellent service when I approach them with questions or their recommendations.

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★ 5

Great gym environment friendly staff

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★ 5

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★ 5

Love the gym, and love training with Henry. I have seen slow and steady progress and he pushes me in the best way possible without fear of injury.

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★ 5

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★ 5

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★ 5

Great place to workout! Just made new gym buddies near my school. The machine are clean and work great and theres a variety of them. Can’t wait to get muscles here :D

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★ 5

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★ 5

Great customer service! Been going here since it opened, from my high school years to now in college. If you want a affordable gym with good equipment, this is the place.

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★ 5

The gym is super clean, i train with aliya she’s the best trainer ever! Come get your body tea

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★ 5

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★ 5

I’ve been going there for two years. It’s perfect for my workout routine! Love the staff and Henry is the best trainer ever!!!

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★ 5

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★ 5

Great gym with adequate selection of free weights and machines on top of a good turf HIIT zone, great selection of cardio machines, cardio classes to sign up for, water refill stations, and bathrooms with showers

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★ 1

Sorriest sauna I’ve ever seen at a crunch and because they’re corporate instead of franchise you need a peak results membership to use it. Frankly, that makes sense. But it’s simply not worth it especially since most other crunches don’t enforce that since they’re franchised. I feel bad for the dude at the desk who enforced it because he was just doing what he was told to do, but he didn’t explain that they are corporate at all and I’m sure this gym has upsold tons of members by neglecting to include that information. I only know this because I called around other crunches in Houston and they told me. The gym is a gym. Not bad at all. No paper towels in the entire gym or locker room was unfortunate but not uncommon. You can go to the front desk for some. But save your time and don’t worry about getting upsold by just going to Copperfield if you want to be able to use what you pay for as a crunch member. *I actually believe Copperfield is corporate owned as well but they have saunas in the locker rooms*

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

A great gym with solid equipment and a nice atmosphere. Gets busy around 5-6p, but overall a good place to work out!

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★ 5

Love this place! Been here for 3 years!

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★ 5

The staff is super friendly and helpful! The equipment is clean and the gym has a great set up (& plenty of squat racks!!)

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★ 5

Crunch is a great gym for me just starting my fitness journey they have been nothing but encouraging and I love the over all energy of this gym! Nothing but positive vibes!

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★ 5

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★ 5

Great and very clean gym. Friendly staff as well!

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★ 5

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★ 5

Been here for about a year, great quality

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★ 5

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★ 5

great gym

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★ 5

It’s a very welcoming and well organized place

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★ 5

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★ 5

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★ 5

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★ 5

Best gym ever!

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★ 5

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★ 5

Nice place good weights and give out free stuff from time to time

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★ 5

Friendly staff. All the equipment I need.

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★ 2

Hand dryer and area has not been cleaned in months in the men's locker room it smells so bad

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★ 5

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★ 1

I had to cancel my membership because the cost became too much for me to afford right now. Before I cancelled, I reached out and asked if they could waive my annual fee, but the response I received felt dismissive. Instead of trying to help or offer solutions, I was just told I could come in and cancel my membership. As someone who truly enjoyed going to the gym, this left me feeling disappointed and undervalued as a customer. Not everyone has extra money for unexpected fees, and I wish the staff had been more understanding and supportive.

Source: Google

★ 1

I canceled my Crunch Fitness membership three months ago in full compliance with their policy, yet they still charged my card for another monthly fee. When I called to resolve the issue, I spoke to someone who claimed his name was “Jack” — which I doubt, given how reluctant he was to provide it.

From the start, he insisted I “must not have canceled correctly,” even after I explained that I absolutely had. Instead of helping, he argued with me repeatedly, refused to escalate my call, and told me I could “call back” when the manager was available. When I asked for the manager’s name so I could email her, he refused again — yet somehow they have no problem charging my card without authorization.

When I pressed for his name, he hesitated, then finally said “Jack” in a way that felt dishonest. I asked how they can take my money fraudulently but not provide the manager’s name, and he hung up on me. When I called back, he answered again, repeated the same script, and left me on hold for 12+ minutes.

This is the biggest scam I’ve dealt with in a gym setting. I’ve since heard multiple horror stories about Crunch Fitness doing this exact thing since taking over 24 Hour Fitness locations — charging people without reason, ignoring cancellations, and stonewalling complaints.

I will be filing a report with the Better Business Bureau and warning everyone I know: Do not give Crunch Fitness your banking information.

Source: Google

★ 5

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★ 5

Just joined Crunch Fitness two weeks ago. Really happy and satisfied as well as affordable. Especially the group fitness classes are really good.

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★ 1

I only paid for one month and when I tried to enter the gym a week later they told me that I couldn't because I was registered as a guest. The people who work there don't do their job well. I don't know if the person who didn't let me in or the person who registered me did a bad job.

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★ 4

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★ 5

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★ 5

Always a good workout

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★ 5

Nice gym with lots of cardio machines, weight machines, and benches. It can get really busy, but if you go on the right days and times, you won't have to wait for anything.

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★ 1

refunds not available when 64 random yearly fee hits in even if you cancel for that reason

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★ 1

this place has drained my friends wallets and manager there refused refunds after calling the place

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★ 3

the gym is ok . good equipment, but not a lot of bikes. The place is small, and the zumba classes sucks and I wish they had sauna like other location .

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★ 1

This gym has some of the worst customer service I have ever seen. The front desk person Andrea is extremely rude and a liar. First off they charged an old card I had on file after I changed it to new banking information. I called and asked them why they did that, and Andrea said because it was on my application. I told her that I updated the information online and the old card was no good. She claims that it was my problem and there was nothing she could do. I told her that I wanted to speak with a manager, and she hung up on me. I called back and a guy answered the phone. I asked him why Andrea hanged up and he claims the call just dropped. He proceeded to give her the phone again and I asked her the same question. She said the call dropped. I asked for the manager again and she hung up. This place is a joke. Its always packed and there is not enough equipment. On top of that the employee is rude. My membership has been cancelled and so has the 20 friends I told to sign up.

Source: Google

★ 1

Crunch is a rip off! We cancelled our membership and they still took $52 annual fee plus an additional membership fee of $32. Called and spoke to the facility because there’s no customer service number to call, and it didn’t help in assisting with trying to get some of my money back. They said nothing was owed back to me because of some 30 day policy… so what do they tell you when signing… that “there’s no contract and you can cancel anytime”! There are so many other gyms that are better in price and in keeping it honest. The younger generation working behind the counter don’t care.. it’s just a paycheck for them… not good customer service!

Source: Google

★ 5

Get Aliya for your personal trainer worth it!!!

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★ 1

No room to workout after 4pm and they need to upgrade equipment or knock the area where there are seats for a sauna not worth $36 a month

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★ 5

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★ 5

I love this gym. The staff are intelligent and friendly.

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★ 5

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★ 5

It was not too crowded so it was OK

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★ 4

ENGLISH

Review:

Crunch Fitness Cypress is a solid gym with a lot to offer. It gets a bit packed during peak hours, but there’s plenty of parking, which is a plus. Located near The Joint and The Juice, it’s in a convenient spot.

The gym has a wide selection of cardio equipment and solid lifting areas. There’s only one Smith machine, but they make up for it with multiple squat stations, bumper plates, and a good setup for chest and back workouts. They also have TRX straps, a boxing area, and a dedicated space for flipping tires (though they’re bolted down). There’s even a CrossFit-style area, but no sauna.

Overall, it’s a great value gym with variety and a positive vibe.

Tips:
• Avoid peak times (5–8 PM) if you want open access to machines.
• Bring your own towel and gloves if you plan to use the boxing area or TRX.
• Try the CrossFit section early in the day—it’s usually less crowded.
• Download the Crunch app to check gym traffic before going.

Crunch Fitness Cypress – Where strength meets variety, and parking’s never a problem.

⸻

SPANISH:

Reseña:

Crunch Fitness Cypress es un buen gimnasio con mucho que ofrecer. Se llena un poco en las horas pico, pero tiene mucho estacionamiento, lo cual es una ventaja. Está ubicado cerca de The Joint y The Juice, en una zona conveniente.

Tiene una gran variedad de máquinas de cardio y buenas áreas para levantamiento. Solo hay una máquina Smith, pero lo compensan con varias estaciones para sentadillas, discos de caucho y un buen equipo para pecho y espalda. También cuentan con correas TRX, área de boxeo y un espacio para voltear llantas (aunque están fijadas al suelo). Incluso hay una zona estilo CrossFit, pero no tiene sauna.

En general, es un gimnasio con buen valor, variedad y buena vibra.

Consejos:
• Evita las horas pico (5–8 PM) si quieres tener acceso libre a las máquinas.
• Lleva tu propia toalla y guantes si vas a usar el área de boxeo o TRX.
• Prueba la zona CrossFit por la mañana—suele estar más despejada.
• Descarga la app de Crunch para revisar el nivel de ocupación antes de ir.

Crunch Fitness Cypress – Donde la fuerza se une con la variedad, y el estacionamiento nunca es un problema.

⸻

VIETNAMESE:

Đánh giá:

Crunch Fitness Cypress là một phòng gym tốt với nhiều tiện ích. Vào giờ cao điểm thì hơi đông, nhưng chỗ đậu xe rất thoải mái – điểm cộng lớn. Nằm gần The Joint và The Juice, vị trí rất thuận tiện.

Phòng gym có nhiều máy cardio và khu vực tập tạ tốt. Chỉ có một máy Smith, nhưng bù lại có nhiều trạm squat, tạ cao su, và khu tập ngực – lưng đầy đủ. Ngoài ra còn có dây TRX, khu vực đấm bốc, và khu lật lốp xe (dù lốp được cố định). Cũng có khu tập theo kiểu CrossFit, nhưng không có phòng xông hơi.

Tổng thể, đây là phòng gym giá tốt, nhiều lựa chọn và năng lượng tích cực.

Mẹo:
• Tránh giờ cao điểm (5–8 giờ tối) nếu muốn thoải mái dùng máy.
• Mang theo khăn và găng tay nếu bạn định tập ở khu đấm bốc hoặc TRX.
• Tập khu CrossFit vào buổi sáng – lúc đó thường ít người hơn.
• Tải ứng dụng Crunch để kiểm tra lượng người trước khi đến.

Crunch Fitness Cypress – Nơi sức mạnh gặp gỡ đa dạng, và bãi đậu xe không bao giờ là vấn đề.

Source: Google

★ 5

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★ 5

Love it

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★ 1

If you make the mistake of going here, check your bank accounts carefully. Recently, I didn’t have enough money in my account to pay $12.81, so they charged $24 , putting my balance in the negative. This was understandable. After they took the money, I put funds in my account to bring me out of the negative and then 3 days later, they charged me for $24 AGAIN. SERIOUSLY? That’s unacceptable. This isn’t even the first time this has happened and I’m tired of having my money stolen. I want it back.

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★ 1

I can't believe the staff here. I've never really gone to a big box gym like this before and I am new to using the free weights and machines. My husband was sore and tired from his work out the other day but I asked him if he could come with me to teach me what he does for leg day. The staff came up to us and told him he wasn't allowed to stand by me, HIS OWN WIFE and teach me. Needless to say, we can't cancel our membership fast enough. We'll be giving our hard earned money to a gym that deserves it!

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★ 1

Save your money. Don't go here.

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★ 2

I signed up bright-eyed and bushy-tailed, but I’m leaving frustrated and disappointed. This gym is constantly overcrowded—not just during peak hours (weekdays 4–7pm and weekend mornings), but nearly all day. It’s so packed that you’ll struggle to find even a corner to stretch, let alone complete a full workout without waiting around.

There’s no dedicated abs or stretching area, so everyone ends up squeezed into whatever tiny free space they can find. And when group fitness classes are going on, that limited free space disappears entirely—taken over for the duration of the session, with no regard for other gymgoers trying to find room to move.

To make matters worse, there’s a heavy presence of teenagers hanging out in groups, clogging up machines, chatting, and generally not working out seriously. Combine that with a widespread culture of supersetting, where members monopolize multiple machines at once, and it becomes nearly impossible to get a normal routine done.

The gym also closes early on weekends, which isn’t ideal for anyone who can’t make it in during the day.

But the final straw for me was today: both the bathrooms and water fountains were out of order. When I asked the staff where to get water, I was told I could buy it. No running water, no bathrooms—and they still expect members to make do. That’s just unacceptable.

I canceled after just 5 months. Be aware—they’ll still charge you for one more month beyond the one you already paid for.

Bottom line: this gym is poorly managed, overcrowded, and not worth your time or money. I will not be signing up here again.

Source: Google

★ 5

After try out one week for free I decided to join with 1 dollars down. It’s very reasonable prices, I really enjoy the working out environment . Small gym but they do offer all kinds of equipments and class for working out. Friendly staff
Highly recommend .

Source: Google

★ 5

Good gym. Smaller R&R room

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★ 1

The smell in the locker rooms is AWFUL

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★ 1

I cancelled my Crunch Fitness membership in December 2024 even before i started due to yearly hidden fee at the end of the contract documentation, and I’m still dealing with a completely frustrating experience months later. First off, the yearly fee was never clearly mentioned during sign-up—it was only revealed at the very end of the registration process, which felt intentionally misleading.

After cancelling, I assumed that was the end of it. But to my surprise, Crunch continued to withdraw money from my account for 5 months, including charging the yearly fee—even though my membership was inactive. I contacted customer service multiple times, but got false hopes that money will be returned back.

This kind of behavior—charging after cancellation and hiding fees—is unacceptable. I expected better from a national gym chain. I strongly urge others to read the fine print and watch their bank statements closely if they decide to sign up with Crunch. I noticed other people have the same issue as well.

Source: Google

★ 5

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★ 4

Been here since opening and love it! I prefer the staff before 1 o’clock, as after that you kind of get the “Teenage” group of not only workers but people at the gym, which isn’t a bad thing ! Just my preference. I will say, I wish people did not put there gym bags to store the next machine for the workout, I do wish the gym was a little more strict with that. But other than that, would and still do recommend this gym!

Source: Google

★ 5

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★ 1

TERRIBLE EXPERIENCE!!!! I was paying for the membership with "no commitment" which was $18/month so that in case I needed to cancel I could with no problem, I needed to cancel my membership but they told me I could not cancel until after 60 days, so then I wait until the 60 days and I am charged for $65 "annual maintenance fee" which they did not tell me about. They wait until the 60 days so they can take more of your money. Its not worth it here.

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★ 5

Best gym in Cypress

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★ 5

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★ 4

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★ 4

Was ok until I went there Saturday night around 11pm and they were closed.

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★ 5

Exelente Muy Buen Lugar

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★ 2

Can never talk to the person I’m trying to reach.. or the person that answers either “doesn’t know” or refuses to find out. A simple hold and getting the info or attempting would suffice.

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★ 1

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★ 3

Equipment is not as current as some locations but ok. Given the area, I wish it was a larger facility to accommodate more people as it always appears to be crowded and you have to wait for machines

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★ 3

Kinda dingy but ok. It had a lot of people and I might have just come before they did clean.

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★ 1

Bad service

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★ 4

I like the people I really like the classes that they offer I did end up signing up for membership, and I even sign up for training as well with a trainer for 10 sessions. the only downside to this crunch in Cypress is it's pretty small and they don't offer a lot of the amenities like the red light and a few other things they only offer HydroMassage and tanning... planet fitness has more amenities but does not offer classes

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★ 2

The bathrooms are always nasty in the men's restroom

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★ 4

Great gym for a very affordable price. Wish they had a sauna. I hope it stays clean!
Also, sucks that their classes are at odd times and don't provide any options for those who actually work and have a standard working life.

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★ 1

The staff (not all) are rude and unprofessional
The men’s bathrooms are always disgusting.

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★ 5

5 star is for their sponsored brand Obsidian. They’re really cool guys and didn’t even force me to buy anything from them, their owner is super chill. Bro gave a backstory of how the brand started and why Obsidian, his friend was also chill and explained the material they use in their clothing. Ida buy something from them if i had the money but overall cool people and good brand.

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★ 1

This place is a scam. They charged me 3x in a single month. And I’ve cancelled my membership they still kept charging me. They always give you late fees even though I payed for it.

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★ 1

Some of the staff guys are rude and very cocky. They are incapable of maintaining their promises. One of the staff members gave me a sarcastic response when I asked him a question about what I’m signing. Machines are dirty, weights are all over the place, men’s locker room always stinks and is not clean at all. Very loud music, cant even hear my own music even with noise cancellation airpods. Also they’re not on the same page as far as their policies go… very unprofessional. Caden at the front desk always has a bad attitude towards me even though I keep it professional with him. Don’t get a membership here you’ll regret it.

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★ 1

I am writing this review because my partner voiced how uncomfortable this made him. I think this gym should be careful with who they allow to set up concession stands or train them properly. This girl at a concession selling fitness bras came up to my partner and literally asked him if he would like to see the bra on her and that he needs to buy it. That is super disrespectful.

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★ 2

The equipment itself is mostly good and for how busy it is you usually don’t have trouble getting on equipment. But lately the cleanliness of the gym has sharply decline mainly the locker room and bathroom. They are always very dirty and smell but on top of that there is always stalls or urinals out and for prolonged periods of time. Currently there have been two urinals and a stall out for over a week and that only leaves two stalls open which creates a line in the restroom.

Source: Google

★ 1

Do not go to this gym. They charge your card for merchandise and clothing without you knowing. There have been several charges over the last 6 months and charge late fees and will not work with your account. The people running this place are inexperienced, immature and have no business ethics what so ever. The membership fee is supposed to be $10 a month and I’ve not seen that amount in the last year. No help from managers and no one in the place can make a decision without consulting with a manager. Not a good place at all. Beware of the scam and don’t even go there.

Source: Google

★ 1

They keep deleting my review ( I don’t know how ) and I’ll keep posting it:Beware of this gym; they are scammers who steal your information and money. I signed up with a personal trainer for one time but couldn’t even go that session because I was overseas . However, I later found out they were withdrawing large amounts of money without my knowledge, even though I wasn’t going. I tried to cancel the membership, but I couldn’t.
They will make you sign without your knowledge with is there policy so they can take your money and you can’t dispute it even if you don’t want to go or want to cancel
If you have to go don’t pay more than $10 a month and be very careful . This will go out of business sooner or later because they are scammers

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★ 1

My wife was going to this place. She's cancelled 2 X's now. The first time they told her the person did not cancel it correctly. The second they assured her it was cancelled. Guess what... I GOT CHARGED AGAIN... BE CAREFUL... THIS PLACE IS A MONEY TRAP. Nothing more frustrating...like "Hotel California," you can check out, but you can never leave...ugh. CRUNCH, BEFORE YOU SEND THE STANDARD "WE'RE SORRY TO HEAR THIS WE WILL LOOK INTO IT" LOOK AT HOW MANY TIMES IN THE 1 STAR REVIEWS PEOPLE HAVE COMPLAINED, AND YOU'VE DONE NOTHING.....

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★ 5

Excellent staff, always helpful. Clean and great variety of equipment. Just hope the weekend hours can be extended, 7pm is a bit early to close for Fri Sat Sun.
The place gets packed in between 4pm and 7pm during weekdays.

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★ 1

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★ 5

This location is very clean, and in a wonderful area! Jon is THE BEST and took great care of me😁

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★ 5

We are really happy with Henry. The staff is really friendly too. Tip for managers, the back room for classes smells pretty bad, we recommend working on that. Otherwise no complaints from us.

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★ 5

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★ 1

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★ 1

They continue to over bill and not refund the money. I will not be renewing.

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★ 5

I love going in the morning. The crunch is flooded with high school kids after 2:00 till 7:00 p.m.

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★ 5

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★ 3

The location is great. Easy in and out and plenty of parking. They have plenty of equipment for the number of members I have experienced at any one time and the equipment is great quality. Unfortunately there has been a Harris County Fire Marshall violation notice posted on the front door since August. Also the men’s room stinks awful and has had service issues for too long.

Source: Google

★ 1

Be advised that Crunch Fitness located in Cypress and more specifically the personal trainers are running a scam on their customers. They are engaging in unethical and unscrupulous business practices. Unfortunately, I was lured into a personal training contract at a monthly rate that I said I could afford. After only 2 months and WITHOUT my knowledge and consent my contract was altered by increasing my rate significantly and began billing me twice monthly vs once a month. I immediately brought this to their attention, but no one there would take responsibility for making the change. Just a lot of fingers pointing. Also, I mentioned to my trainer repeatedly that I would soon be moving out of state and would need to bring an end to my training. I requested an end as I was told that I could do so at any time, but I continued to be billed. I have requested on numerous occasions to be refunded and was assured that I would receive a refund, but this has yet to occur. All I have received is a litany of excuses as why a refund hasn't been processed.
I was hopeful when I first joined Crunch Fitness because it seemed to be a step or two above my previous gym, but my hope was quickly dashed, and my experience has been nothing short of having to continuously deal with Crunch Fitness employees that are more interested in bilking people out of their hard-earned money.
Take your business elsewhere unless you enjoy being ripped off.

Source: Google

★ 5

Pretty small place in comparison to others but wasn't crowded mid day. Equipment was accessible when you needed it and waiting was minimal if necessary. Enjoyed the facility.

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★ 4

We’ve joined Cypress Gym before doors were opened! I was pumped for the classes and the layout of HIIT sessions. To management, I think more advertising of evening classes would be great. I truly say you can get a good workout. The trainers for these sessions are amazing and help with alternative moves. I do wish for more of an hour session because it takes me a few to fuel for the challenge. I highly recommend members to attend. I was fearful as a beginner but I'm now feeling like a intermediate level participant. I had some issues with trainer fews it took months and run around to finally get resolved. Im just glad it was fixed. For those that come to gym reminder if a class is in session refrain from walking in the HIIT space. It just an hour please gives that time. If you want to workout during class time the. just join the class. I promise you’ll get what you need both strength and cardio. I'm so grateful for the evening class instructors who show up and gives us the best workouts (Arthur, Ashley, Kobey, Andrea, and Evagelina (we miss Devon). You take time from your other jobs to give us a fulfilling workout session. Truly a big thanks, you got me crushing my goals 60 lbs down and gaining muscle. ❤️❤️

Source: Google

★ 2

Location regularly opens late making me miss workouts and thus not getting what I pay for. Otherwise ok.

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★ 2

My wife and I switched to this location from a different Crunch Fitness over a year ago and we STILL have not have had the membership transfer over. This wouldn’t be a big issue if it didn’t impact our ability to scan into the gym each morning. We both can’t use the app because ‘our memberships aren’t registered to this location’. On top of that, they can’t issue a keychain to scan because once again… the transfer hasn’t been completed!

On top of that, their ONLY water fountain isn’t working and hasn’t been working for over a week. The staff is nice and friendly, the equipment is pretty nice but when issues arise here it sure seems to take a while to figure out. Overall the gym is pretty good given the price but these issues are simply unacceptable.

Source: Google

★ 3

Overcrowded and not enough amenities

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★ 2

The gym is ok but it’s small and the private classes take up so much space that’s so unnecessary so no one can stretch or workout in peace like through the whole day and the teachers are rude especially in the morning its so stupid.

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★ 5

Great place. Nice equipment and reasonable guest fees.

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★ 5

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★ 5

I love the Beach Body instructors here. The gym in all is very nice. It has everything you need and plenty of equipment.

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★ 5

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★ 5

Great for cardio with the air-conditioned space, plenty of machines available. The weight area is great. Dumbells go up to 120lb unless I missed seeing something heavier.

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★ 3

Maybe a branch manager will see this!
Need to review behavioral issue with one of the trainers, Bald older guy was training with customer morning on 08.16.24 I was going for an empty lat pull down and he jumped in and stopped me said rudely
" you can't get on there I'm using it " if you have some gym manners you would ask nicely or say you can use it in between our sets, or state how many sets you have left away from done. I always share the equipment I'm using because that's how it should be done. I never keep anyone from working out between my sets especially on a busy morning.
I Love the gym but not that kind of attitude.
Ps you have a no gym bags policy on the workout floor, ENFORCE IT !!

Source: Google

★ 1

Every time I tried to cancel my membership I wasn’t given correct instructions. They kept charging me. Requested a refund that shows in their system but I never got the money back in my credit card. I should have read the reviews prior to joining the gym. A lot of people are complaining that they are not transparent when it comes to money.

Source: Google

★ 1

Thieves will not cancel your membership when you request it. They keep billing you for months and hide from you like little rats.

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★ 4

Unfortunately I will be leaving this gym ONLY because they do not offer a sauna for the price that most gyms that do. I got the annual membership price and I can’t lie the gym isn’t bad at all, I really only use the stair master which are very new and amazing stair masters, everywhere else seems really clean too. But to not have a sauna at the end of my workout has been really frustrating so I’ll have to find somewhere that does. Other than that, the gym isn’t bad, 4 stars because of that.

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★ 5

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★ 5

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★ 5

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★ 5

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★ 4

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