★ 1

I’m writing this because what happened at this gym’s daycare was completely unacceptable and left me feeling uncomfortable, disrespected, and very disappointed.

I dropped off my youngest daughter at the daycare, fully registered, photo taken, procedures followed, so they would know she can only be released to me. After my workout, I went to pick her up and was told she wasn’t there. Nobody seemed to know where she was, and the situation immediately made me feel uneasy.

I called my older daughter, who told me she had my youngest with her. The problem? The daycare staff released my child to someone without verifying anything, not checking their system, not confirming identity, nothing. My daughter simply walked out with there, and they let it happen. They actually opened the door for her.

I was on the phone inside the daycare when my daughter told me she had my little one, and I told th employee my daughter was with her sister. Me not even knowing how that happened?? It I was the one who needs to check her out??? As I was stepping out, that’s when the employee said to me, with attitude and rudeness , that I was the one who was supposed to check my daughter out.

I simply responded, “This is your fault. I didn’t send anyone. Why would you let her leave with someone you don’t even know?” They allowed my daughter to leave with someone without confirming anything, even though I followed all their procedures.

Later, while I was still trying to locate my other daughters, and making sure my youngest was with them I walked to the restroom but two more employees came up to me with unnecessary attitude in front of others, telling me my daughter shouldn’t be in the adult restroom. Under normal circumstances, that would be understandable, but at that moment I was still trying to figure out what had happened, and this situation was caused by their mistake, not mine.

The lack of accountability, the dismissive behavior, and the attitude from multiple employees made me feel extremely uncomfortable. After this experience, I honestly don’t know how I could trust them with my daughter again. And all this happened at night! Before they closed the daycare.

Parents bring their children to daycare expecting safety and professionalism, neither of which were shown that tonight. This is unbelievable!!

Source: Google

★ 5

Es un lugar extraordinario todas las entrenadoras simplemente exelentes

Source: Google

★ 4

I absolutely love this gym and the classes! The staff are always so friendly and welcoming. It can get pretty busy sometimes, but there are plenty of machines to choose from.

That said, Maggie’s ride classes can get a bit repetitive — she often uses the same music and sometimes Acts like she’s “watching” us rather than actually working out. Coming from a spinning studio background , I think she might not be the best fit for spinning instruction.
Sonia’s ride class feels like she’s teaching Zumba.

Michelle is fantastic! Her energy and vibe really make the classes fun. However, she often cancels her classes, and then Maggie steps in, which can be a bit frustrating. Myra is a wonderful instructor too — it would be great to see her teach more cycling classes.

And please, if a bike isn’t working, could it be fixed? Thanks so much! 🙏🏽

Source: Google

★ 1

FYI the women’s sauna never works. The breaker always pops and I have to call them to reset it every single time.

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★ 5

Excelente

Source: Google

★ 5

Review changed from 1 to 5 stars because they put ten dollars of batteries in their clocks and changed their clocks, but they totally ignored me for a while until I gave them 1 star so if you want to see change, tell them. If they ignore you, give them 1 star. They still kept their analogs so we'll see if they keep up with them. I'd give them 4 stars for the hassle, but the value decimates the competition so they deserve 5 stars. Previous review: I'll switch this to more stars when they get rid of all the analog clocks on the wall that are wrong all the time. Some have been wrong since they've opened. If they put batteries in all them that just means they'll be wrong for years ahead. Just take them down because there is no one interested in putting batteries in them or keeping them. The weeds got finally cut down after a year. Parking still a nightmare and going to get worse when these two places open up in front and next door. The inside is great. The people are great except for their clocks. The value is fantastic. Again, I'll change the Stars if get rid of the clocks.

Source: Google

★ 1

The fact that they KEPT charging my card is ridiculous!!!! My amount went from $88 to $200 within a couple days because they keep trying to charge my card. I am forever cancelling my membership with this place and going back to my original gym! This place sucks. Not to mention that it's always packed and they have like 1 machine of everything! Big mistake getting a membership here!!!

Source: Google

★ 5

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★ 1

The customer service here is ridiculous. The two knuckleheads at the counter were just on their phones. I had to interrupt them from their phones just to ask a question. Then received snide comments on the way out when I didn't want a day pass.

Source: Google

★ 1

The gym is always packed. I've come at different times and it's the same. People reserve the machines, there's no one to tell them anything, when you’re tried to signing up for a class, it's like you're at an auction. I had wanted to cancel my membership since September and at the front desk they told me that they didn't have access to do that, that I had to speak to the supervisor, that of course the one I was going to wasn't available. They charged me for September and October. In the end I was able to cancel with the same people at the front desk. I never spoke to the supervisor and I had to pay until November to be able to cancel.I am very disappointed

Source: Google

★ 5

My overall experience with this gym has been elevated by their exceptional commitment to member input. After voicing a specific opinion, I was truly impressed by how seriously the management not only listened but actively took my suggestions into consideration. It's rare to feel like a gym values its community to this degree; the staff made me feel like my perspective mattered and clearly appreciated my voice being heard. This proactive responsiveness transforms a simple membership into a supportive partnership, ensuring the environment continually improves for everyone.

Source: Google

★ 5

Let me start with saying that Brianna took care of me she went above and beyond!

Her customer service skills go above and beyond!
She took care of my needs and a really nice lady overall!!

Thanks for making my day Brianna!!

Source: Google

★ 5

Great gym 💪

Source: Google

★ 1

The worst customer service I have ever experienced in my life. I called over the phone to get information about getting a membership. The associate told me all I needed was an ID for a free day pass and she stated that I could use the tanning bed for my free pass. Once I got to the facility she started lying about giving me a day pass and started to tell me she would charge me and then she never stated that buying goggles are a requirement. She was trying to charge me even tho she never said any of the equipment that was needed over the phone. Then she calls her manager Brianna and she proceeded to give me more attitude and did not assist me at all and completely Ignored what I had been told over the phone. I guess this is how crunch fitness treats new members and this was a horrible experience. Should have management that knows that customers are what keeps them open. Would never recommend this location. Horrible experience horrible customer service.

Source: Google

★ 1

Micheal (lead) - hey Mr Andru come let me upgrade you.
Me-Alright cool
Me- (never using the upgrades) I want to downgrade to where I was.
Micheal- ohh ya about that. There is a 40 dollar charge for that.
Me - never told me that
Micheal- ya sorry.
Me- NEVER GOING TO CRUNCH AGAIN.

They deceive you with charges. Avoid this place!!!!!

Source: Google

★ 1

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★ 3

Cancele mi membresía en otro gimnasio para inscribirme en este, al principio todo bien pero ahora está muy lleno y la gente aparta las máquinas no hay nadie que les diga algo y para inscribirte a una clase tienes que estar cuidando la hora en que se abre muy impractico, he querido cancelar mi suscripción pero por una razón y otra me traen a vuelta y vuelta.

Source: Google

★ 5

He tenido la oportunidad de asistir a las clases de ride con Angeles los viernes a las 5:45am y verdaderamente me encanta su clase, ojala pudiera dar la clase mas dias a las 5:00am😩 porque es un ejercicuo que me ayuda bastante por mi enfermedad, pero mientras pueda asistir solo los viernes, lo haré..!!! Gracias Angeles❤️

Source: Google

★ 1

Morning staff is always great and welcoming, night staff half ass their greetings and blast music, no reason I should be hearing music over my AirPods. Bathrooms always smells foul, I understand it shouldn't be roses but it is TERRIBLE. Wear and tear is ridiculous for not even being a year old, I understand a lot of the equipment is pre-owned but i've seen private gyms with equipment damn near older than me in better condition.

Source: Google

★ 5

I just want to take a moment to highlight the amazing work that Yazmin and Claudia do at the kids area in the gym. Every time I drop off my toddler, they greet us with such warmth and positivity. They always have a smile on their face, and you can tell they genuinely enjoy being there and working with the kids

As a parent, it’s not easy to leave your little one with someone else, but I always feel completely at peace knowing my child is in their care. They are both so sweet, patient, and attentive, it really feels like they treat the kids as their own. My toddler always leaves happy, and that speaks volumes about the environment Yazmin and Claudia create.

It makes such a difference for parents like me to know that while we’re focusing on our workouts, our children are being cared for in such a safe, loving, and joyful way. Yazmin and Claudia go above and beyond, and I truly believe they are a big part of why members feel comfortable bringing their families here. The gym is very lucky to have them, and I’m extremely grateful for their kindness and dedication!

Source: Google

★ 5

The only reason this gym got a 5 star review is because my kid loves the kids club. Jazmin and Claudia have made my baby feel comfortable and safe.

Source: Google

★ 1

Terrible gym
Always dirty big time
No one cleans the restrooms
Always out of paper towels to clean machines
Hasn’t hit 1 year yet and most of their cardio machines dont work.
Dont waste your time here

Source: Google

★ 3

I really want to enjoy these ride classes, but I feel like they could be a lot more fun and engaging. I wake up at 5 a.m. to make it to class, and it’s disappointing when the energy is low, the instructor isn’t doing the workout with us, and the music feels repetitive. It’s usually the same songs, which makes the rides feel predictable and a little boring. I think with more enthusiasm from the instructors and a fresher, more modern playlist, the classes could be so much better. A fun, motivating atmosphere would make waking up early totally worth it!

Source: Google

★ 4

A lot of options for any workout you want. But its always insanely packed unless you go overnight. But yeah youre usually gonna have to wait or fight for a machine. The classes are extremely loud but put some headphones on and you're good. But its really clean and well maintained

Source: Google

★ 5

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★ 2

The childcare here is a 5-star service thanks to Claudia, Rachel, and Yazmeen! They are the best. The rest of the gym, however, is a letdown. It's so frustrating to see a bunch of useless machines sitting empty while the popular equipment is always in use. There needs to be a better balance

GET RID of the equipment nobody uses and replace it with more of what members actually want to work on.

Source: Google

★ 1

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★ 5

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★ 1

Muy mal información sobre lo de la membresía te dice. Que un mes solamente pagarás 12 dls y puedes cancelar cuando tú quieras y nada te cobran anualidad y más cobros muy mal gimnasio. No se deje. Engañar son mentiras ahorita están que 1 c y luego les cobran sin aumtorizacion y luego tenia llamándoles para una solución y según me Iván a llamar y nunca me llamaron desde hace dos meses luego ayer hablé y por fin me regreso la llamada la
Manejadora y me hace ir que para darme una solución sobre los cobros de autorización y nada no me soluciono nada

Source: Google

★ 1

I do have a review to say. Yesterday, it was my first time going to Crunch Fitness. I had a Ride class at 9:30 am. I was so excited to join. Unfortunate had the worst experience in my life, I will never go back. Because the Instructor, whose name is Michelle, had warned us that her husband was in the class, I also noticed that a member with a ticket was not allowed to enter. She was very rude and was just talking about her husband. I believe I was not the only one who felt very uncomfortable. However, this Instructor gave the worst experience; sorry, but because of her, I will not be getting a membership.I don't why they want to hide my post is a fact .

Source: Google

★ 5

Loved the gym! , I went and when I first saw it I was like wow! 😲 Really really!!! It make me very impressed! I'm so happy I join here ☺️ idk why it has such a low rating! Better than planet fitness for sure

Source: Google

★ 5

Excelente clases

Source: Google

★ 1

When they started building the place i knew it would be too small. They could atleast get two Smith machines. Place is always ridiculously crowded and finding parking is a joke. I try to get a workout in and people come here to socialize and peacock around.

Source: Google

★ 5

LOVE IT

Source: Google

★ 5

I had such a wonderful experience at Crunch Fitness today (August 16)! The gym is spotless—everything from the bathrooms to the machines is clean and the whole gym even smells fresh. The staff was very personable and professional, which made me feel welcome right away. I especially want to recognize Maddie (Madeline)! She was absolutely amazing! She went above and beyond to help me, gave me a tour of the entire gym, massage area, showers, sauna, group class area, and how to use the ticket machine. I told her of my gym anxiety and her kindness and understanding really stood out. She was so sweet and patient with me!! Thank you, Crunch Fitness, for maintaining such a great environment, and thank you Maddie for making my visit exceptional! Looking forward to working out!!! ♥️♥️♥️♥️

Source: Google

★ 2

Source: Google

★ 1

When in today to cancel my membership and the girl at the front( didnt get her name ) wasnt professional at all. When asked why i wanted to cancel i said because im pregnant and im high risk … her response was “i see pregnant girls working out all the time”. Aside from that she tried to scam me by lying that i cant cancel my membership because i have a “contract” and if i did they would charge me $60. At that point i left to go and read my contract to my surprise i found were it stated i can cancel at anytime because i dont have a year contract. When i went back i asked to speak to Carlos the assistant manager and a gentleman (he was nice ) told me he stepped aside and he would help me . I told him what this girl did and of course he gave me a dumb excuse, anyways he did help me cancel my membership, however, he made me pay for an extra month so i ended up paying for this month and the next month which to me didnt make sense because why would i pay for the following month when im trying to cancel? I didnt want to argue anymore so i did and I left ! Dont recommend this Gym at all ! Aside from scamming people the gym is not worth it ! Always overcrowded, you cant even workout and trying to find parking is ridiculous!

Source: Google

★ 5

One of the best gyms I have ever attended has everything you need even a daycare for the kids and one of the best prices in town.

Source: Google

★ 2

We signed up for a membership here after ours at our previous gym ended. We selected crunch cause it was closer to our home, we wanted to save money and a friend wanted me to join her on some of the classes which sound great. We had only been members for a few days and on our third workout in which we went to the gym at 4am, a fight broke out between 2 employees.

I’m upstairs on the treadmill finishing my warm up and could hear one employee yelling so loud and being so aggressive through my ear phones. I walked to the top of the stairs to spot my husband for obvious safety reasons and when I got to the bottom, it was several gym goers holding this guy back and he’s huge…my husband walked out the locker room and we left immediately. We do not play about safety at all and I don’t wanna know what could have happened if we had stayed.

This was sad to witness cause dude it’s 4am!!! Seriously? You’re over here putting the lives of others in danger and all they are trying to do is work on themselves….again at 4am…We are considering cancelling but will give it a try one more time.

Source: Google

★ 2

Lack of equipment, only one smith machine and always a wait time to use it. People use the gym as social club instead of going and working out no gym etiquette at all.

Crowded at all times and always a wait for machines.

Source: Google

★ 5

Today was great workout. The gym was not packed . Sunday is the day you get your best workout in .

Source: Google

★ 1

Bathroom at this location is disgusting. Always smells like piss has been fermenting for months. Loaded with high school kids that leave the faucets on in the bathroom and purposely clog the urinals with paper towels. Way too packed and not enough equipment. Time for a new gym...

Source: Google

★ 5

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★ 5

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★ 3

Hay muchas máquinas con los asientos rotos
There are many machines with broken seats

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★ 2

1) i hate i can NEVER get a class they are always booked soooo fast literally i guess people sot by their phones for count downs because within 30 min its full. Also this gym is soooo packed they really need to open at least two more on the east side its ridiculous with parking and machines

Source: Google

★ 1

I joined this gym for the convenience of the daycare, in the last month my 4yr old child had been denied the use of the bathroom TWICE becuase they were about to close the daycare down and when I taking her to the one inside the lockers they told me children are not allowed to pass a certain line. She's going to the BATHROOM!! not to lift weights, come on.

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★ 1

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★ 4

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★ 5

First week had a couple incidents that were a hard pill to swallow but Ms Des at the front desk as well as the new managing partner Mr Wesley Dunn; most definitely did their best to make up for it and reminded me why Crunch has been my go to Gym since I can remember! Crunch is incredible with the proper staff so thank you always!!! 🙏

Source: Google

★ 4

Visitor, not a regular. This gym could use a little more cleaning. Women's restroom, extremely dirty. Besides that, decent gym.

Source: Google

★ 5

Big gym. Two stories. Cardio on 2nd floor. HIIT section. Members rank for beginners to advance so it’s a very good atmosphere. Including the trainers and staff. It gets packed but I haven’t had to wait for equipment and people respect time. Over all good gym. Everyone does their thing. Sauna is great. Recommend. Wish there were more locations.

Source: Google

★ 3

Is there any plan to improve the damaged cable equipment, parking, and lockerooms?

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★ 5

Good gym.

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★ 5

Good gym to get a good workout. Plenty of munchies. Second floor have many cardio machines. Sauna is always good.

Source: Google

★ 1

I’ve had a lot of issues with crunch and a lot of issues with my account and the white lady in the front with glasses is super rude and gives attitude this is not the first time it’s happened i’m just trying to get my workout in and with people like her it’s impossible

Source: Google

★ 5

Very well kept facility staff is very helpful the atomosphere is isn’t intimidating as I thought it would be the machines are a lot better then other gyms I’ve been to very much worth the price which is about the same as other gyms

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★ 5

I moved to this gym about 2 months ago because my last gym closed. I didn’t know it before and now I really love it! It has a lot of new equipment, the gym is huge and the staff is very friendly.

Source: Google

★ 3

Beautiful gym. To bad facility is extremely understaffed. I waited but the young lady was overwhelmed signing up others while answering phone calls.

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★ 5

Bri, Alyssa, and Ashley are the most inviting team members and have me the best gym experience at crunch on Zaragosa!!! Sign up with them!!!

Source: Google

★ 5

Simply the best equipment and staff is always friendly.

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★ 4

The gym can get packed so it’s good to go at different times to get the best time for a workout. The staff, especially Brianna and Xavier, are very friendly and helpful. The cleaning crew is good. My complaints would be the limited amount of toilets and showers. Also there’s no enforcement of proper gym etiquette. There’s so many weights laying around or in the wrong place, maybe because they are short staffed.

Source: Google

★ 5

Staff is super friendly and have great customer service, love the environment, my go to gym <3

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★ 5

Crunch fitness is an Awesome Environment with great staff! Shout out to Cynthia!!! for being extremely friendly, knowledgeable and taking her time to help me find the right package for my daughter and I.

Source: Google

★ 1

Misleading and very deceptive. Customer service is horrible. Staff takes your valuable time to cancel or put membership on hold only in person when Medical conditions keep you from attending, but they continue to bill any and all forms of financial that were ever presented. They violet HIPPA in order to get reason as to cancelation of membership. Very rude staff, only nice untill you sign up. Tread carefully with this gym. Planet Fitness has better care.

Source: Google

★ 4

Offers a variety of classes & has so many workout items

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★ 5

Just started a week ago and have had a great experience so far! Lots of machines and staff is friendly. Will continue my workout journey here moving forward 💪

Source: Google

★ 5

I am loving this gym! The staff is friendly and helpful. There’s enough equipment, lots of classes to choose from as well as affordable membership options.

Source: Google

★ 1

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★ 2

Gym hasn’t been open a full year and their women’s sauna is already “not working “ for 2 1/2 weeks now and some of the equipment is also broken. Ridiculous it hasn't been fixed!! Just giving excuses now. The staff for the most part is friendly. Instructors for the classes have to be the best part of this gym. They need to step it up and keep up with repairs before it gets the same bad reputation as Planet Fitness has with not looking out for their members.Parking is a nightmare !

Source: Google

★ 5

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★ 4

Ehhh it’s alright.

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★ 1

This place is a FAIL! miss Gold's so much 😔 pricing is good but gym is always packed... Never a good time to go. Staff is bad, never really helpful. Place is just not a good gym to go to

Source: Google

★ 5

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★ 5

Great workout gym! The staff members are friendly and professional. The facility and equipment is clean and serviceable, and exceed my needs and standards.

Source: Google

★ 1

Way toooo many people and wayy to cold for me doesnt make sense having an a/c on at early morning set it up os wrong very limited machines

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★ 3

Young people have no gym etiquette & ruin it. Parking & machine availability is a problem. The cable tower clips are missing & broken a lot. Only one hip abductors machine. It's a great gym I love the back machine variety. Just please address issues

Source: Google

★ 1

Total scam. Did a guided tour with my wife, and they requested my email and phone. I reluctantly gave them and asked to be placed on a “No Contact” list. Instead I received the most obnoxious spam emails and texts. The “unsubscribe” function for their website seems to have been disabled. In the end I had to block their phone and email bots directly.

Source: Google

★ 5

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★ 1

I went into the gym to join. Nobody even acknowledged me. Nobody asked if I needed help. I stood by the front desk for 5 mins. I felt stupid. I walked out. I'd hate to join a gym that doesn't care about it's customers. The gym seemed too packed as well. Very disappointed 😠 I joined Planet Fitness instead. Very satisfied with the treatment.

Source: Google

★ 1

Today I took sppining class with a lady named Maggie, she was rude the entire 45 minutes, saying about who was the star ot the class was going to be, while saying that we could do whatever we can, playing music not good for sppining.. At the end of the class she chose one lady to be the best of the class, and everyone clapped, some of us were getting out of the bike we couldn't clapp and called US " ENVIDIOSAS" I didn't think that was appropriate, not only that she goes the entire class saying :eight more" but doesn't especified what that means , anyways it is sad to see someone putting other people down, she is not a good instructor..

Source: Google

★ 1

What a joke for gym. I was on the treadmill for about 3 minutes and the staff approached me saying I needed to end my workout in 10 minutes because they were to start a group session. They closed the section and didn’t care about us who were not doing their session, he stated “ those are the rules”. spoke to management and their lame excuse after telling her the issue“ I pay my dues to have the right to use equipment as well” was that it was going to look weird to have people walking vs sprinting. If you are going to do this then have a special section for this ONLY at all times vs kicking people off in middle of their workout and not just coming a few minutes before their session starts!

Source: Google

★ 1

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★ 1

Restrooms are nasty! Dirty sticky floor smell like piss. No one cleaning!

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★ 5

Completamente nuevo aunque siempre está full

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★ 4

Joined this gym after my free trial. Worth it! The environment and prices are great, considering classes are included. Highly recommended.

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★ 5

This review is specifically for Beatrice who cleans the gym. She is very considerate of everyone who is either using the restroom or the equipment when she cleans and she thoroughly cleans the equipment. She is amazing and deserves recognition.

Source: Google

★ 5

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★ 5

Displaced suddenly without notice or warning from Gold's Gym on Tierra Este...Crush came to the rescue. Newer facility, much better equipment and friendly service (shout out to ALEJANDRO)...also happy with the additional perks my membership includes at a still lower price than my previous membership. Happy to have a new gym house! 🏋️‍♂️ 💪

Source: Google

★ 5

So far I really enjoy this gym. I have only been a few times so far because I am new to to the area and have been testing out the best time for me to go. I have been pleasantly surprised so far. Of course, there are peak hours where it is extremely busy such as after work (4pm), however during the daytime period it is pretty nice and not too crowded. The team members are very helpful and answer questions professionally and courteously. They have a huge array of equipment and their facilities are very clean. You can tell that they truly love their workplace seeing how well it is maintained. Thank you- I have thoroughly enjoyed the experience thus far.

Source: Google

★ 5

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★ 3

This gym is incredible and yes it does get busy after work and school. I am please begging you to extend your kids crunch hours. To later in the day on the weekends. And to not close for those 4 hours during the week days.

Source: Google

★ 1

Bad location literally next to zaragoza where it can get pretty hectic parking lot always full jammed up the but

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★ 5

Cool gym and very clean. Michael was helpful, and I was able to get a good workout while visiting El Paso.

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★ 4

Love working out here but strongly dislike that for at least the past 2 weeks there are 0 clamps for the barbells at the front desk. This is potentially dangerous and a basic piece of equipment a large gym should have a lot of on hand at all times.

Source: Google

★ 1

Been waiting to speak the manager Roxanne for OVER A MONTH. I’ve sent her emails, called several times, left messages, and requested meetings to go over my account still being charged after being told it was going to due to medical reasons but every time I’ve called she’s in a “meeting” or unavailable. The only way I could get some help was calling the dyer location and expressed my concerns. I’ve asked to corporate numbers or someone’s above her but nobody seems to know. I thought in the beginning that this gym cared for their members but I now realize I was the idiot to believe them. There is no such thing as freezing your personal training account or canceling your sessions with medical documentation. The manger doesn’t make any effort to make things right or to even call her members to atleast talk to them.

Source: Google

★ 5

I had a great experience and made a lot of fitness gains as a gym member. The staff were very helpful and kind. I signed up for the personal training sessions and had a fantastic time and lost 12lbs in 2-3 months. I would highly recommend my personal trainer Jake. He was very knowledgeable, personable, and patient in assisting me in developing my fitness goals and then worked weekly with me to achieve them!!!

Source: Google

★ 5

We had the most amazing experience and run through with Briana she is amazing on explaining and make you feel comfortable I reo her 1000%

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★ 5

I recently signed up for Crunch Zaragoza , and overall, the process was smooth and straightforward. Brianna was friendly and explained all the membership options clearly. I appreciated that there was no high-pressure sales pitch—just honest answers to my questions.

The facility itself is clean, well-maintained, and has a wide range of equipment. The locker rooms are spacious, and I liked that they offer group classes and personal training options. My favorite is the red light therapy. Pricing felt fair for what you get. I did the 3 day free trial which helped me decide.

Looking forward to getting into a consistent routine here!

Source: Google

★ 1

You know there is terrible customer service when they copy/paste their reply. No authenticity or connecting with customers to win them back. Watch ===>

Source: Google

★ 1

On top of the fact that they sold way too many memberships and it is impossible to workout. The re construction of the parking lot left my car with dents.
Now they won’t let me use the lockers bc they are UNDERSTAFFED. The woman on the front wouldn’t even apologize nor be nice about it. They had me changing in this bathroom. Worst management.

Source: Google

★ 5

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★ 3

I would give a 2.5 rating. The weights are all over the place and the men’s restroom is always dirty. The sauna smells and there’s always trash on the floors. If you know how to workout, you’ll get a good workout in. As far as the equipment goes it’s nice equipment.

Source: Google

★ 1

Way Too Crowded!! PARKING is Impossible. Music Is Awful! Locker Rooms are 100% filthy. Paper Towels are always Empty. Water Fountains need Maintenance. Mirrors are Broken. Broken Machines.

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★ 3

Always packed and cant get a decent workout and employees never pick up the phone.

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★ 5

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★ 2

This gym is decent, but the noise level is a major issue. Trainers blast music during their classes, and not only is it too loud, but they also connect their mics to the speakers. On top of that, the class participants yell and cheer after sessions, adding to the already overwhelming noise from background music and people working out. It’s nearly impossible to hear anything through my headphones. The trainers either don’t realize or don’t care that they’re not the only ones in the gym. Please lower the volume on the mics and speakers. It’s extremely frustrating.

Source: Google

★ 4

A very nice gym and a great place to work out. The staff is highly welcoming.

Source: Google

★ 5

Krystal nos atendio muy bien y nos explico todo con paciencia, resolvio todas nuestras dudas , ella es excelente en su trabajo, muchas Gracias y por eso nos inscribimos en crunch fitness. Krystal se merece un aumento en du pago.

Source: Google

★ 5

This gym is way better than other gyms, people are nicer and friendly, they have a good community and good equipment

Source: Google

★ 5

Roxanne and Brianna are the best managers ever, they helped me so much with everything. They made me along w everyone in my group feel welcomed and very enthusiastic. Would welcome anyone to come gym here. If you need any help MAKE SURE to ask for Roxanne and Brianna. They’re the best!!!!

Source: Google

★ 5

I recommend crunch fitness gym to everybody. The atmosphere is motivating, the equipment is great, and the staff is super friendly. I love the variety of classes available. Highly recommend it for anyone looking to get fit

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★ 5

Awesome gym! Great atmosphere to get a good workout in

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★ 5

Breana is super helpful every time I have a question. Very kind and polite

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★ 5

Estoy bien contenta con el servicio al cliente

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★ 5

Cool gym , my kids enjoy it

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★ 5

My kids enjoy coming to the daycare. Front desk friendly.

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★ 5

Great place to workout machines are high wuality the staff is very friendly. Really enjoy coming to get my daily workout.

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★ 5

Very friendly, great place for us older women who Wana stay healthy.

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★ 5

It has great equipment, good environment

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★ 5

great gym, great vibe

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★ 5

Very nice facility

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★ 1

Probably my worst experience in a public gym. (I’ve checked out many in EP) Front desk staff were unprofessional (two males, don’t remember their names). My mom & I felt upset with their lack of respect. Gym equipment is crowded. You can tell staff does not prioritize maintenance. I rarely leave reviews let alone bad ones. Save your money & time. Do not recommend.

Source: Google

★ 1

I went in to cancel my membership, which I’ve heard from other people how difficult they make it for you to cancel your membership. They want to charge you all these fees that are not even in the policy. When you ask to see the policies that say that these fees need to be charged, they make excuses and never actually show you these policies. They also try charging you the annual fee if you cancel when again it doesn’t say anything about charging you the annual fee if you are going to cancel. The gentleman today didn’t even know what policy to show me and was asking different workers what the policy even consisted of. I also called before going in to ask about canceling my membership, in which they told me they would not charge any extra fees or the annual. They told me all I had to do was go into the store to cancel. I definitely wouldn’t have considered becoming a member if I knew how difficult they make it to cancel a membership and how extremely packed it is all the time.

Source: Google

★ 1

DO NOT SIGN UP HERE!! The employees will LIE to you when signing up for a membership because they receive commissions from membership sales. An employee told me I could cancel any time if I chose the more expensive monthly membership. I knew I was only going to need the membership for a few months so I chose that one. My time got cut short in El Paso so I needed to cancel my membership. They told me you can’t cancel within 60 days. What?!? So now I’m being charged for a membership I’m not using because I moved out of the country. Then they’re gunna want to charge me for the annual fee that is conveniently charged at the 60 day mark. So yea you can cancel after they charge you the annual fee which makes no sense. They’re con artists. Don’t sign up here, this place is always so packed and no machines are ever available. Plus it’s a bunch of little kids working out there

Source: Google

★ 1

Source: Google

★ 1

This gym sucks. There is only one of each machine and you have to wait stay in one spot waiting for someone to finish otherwise someone else gets on the machine. I'll happily take my business to planet fitness where they have multiple machines

Source: Google

★ 1

I’ve had a frustrating experience at Crunch Gym in Zaragoza, particularly after 4 pm when it’s packed and often difficult to find an available machine. The "Crunch-o-meter" is misleading, claiming the gym is only moderately busy, but in reality, it’s overcrowded, and I often find myself waiting for equipment. It seems like the gym isn't adhering to its max capacity, which, honestly, feels like a fire hazard.

Additionally, the gym is far too small for the population it serves, especially considering the area's high demand. Parking is a nightmare, making it even harder to access the gym.

One of the most annoying issues is the lack of control over members who spend too much time on machines, particularly those who are glued to their phones, scrolling endlessly. As someone who wants to get in, work out, and get out, this is incredibly frustrating.

Another problem is the gym's failure to enforce proper etiquette, like re-racking weights. It’s discouraging for newcomers who want to lift but have to deal with heavy equipment left on machines by others who don’t bother putting it back.

On the positive side, I've visited the Dyer location, where members seem more respectful and aware of gym etiquette, which makes the experience much more enjoyable. Additionally, getting into classes is nearly impossible. By the time I try to register, all the spots are already taken, and it feels like the same people dominate the classes repeatedly. The gym should consider better monitoring to allow more people to attend.

Ultimately, due to these issues, I've decided to cancel my membership and explore other options for fitness.

Source: Google

★ 1

When I first signed up, I loved the gym!
The concept of this establishment was refreshing and unique in our city, but the disappointment commenced shortly after they opened. NO parking availability, NO machine availability, NO transparency with fees & NO class availability. Be prepared to take over 15 minutes to find parking spot and then have to wait for every single machine because the gym is too crowded & don’t even get me started about trying to book any of the their classes because it is impossible.
My recommendation is to take your business elsewhere because no matter how cool the concept is, going to this gym will ruin your workout experience.

Source: Google

★ 1

Always extremely full, no parking, and won't cancel my membership. I was told the manager would call me to finalize my cancelation and still no call. But they were on schedule to when I came to my monthly bill and my annual fee. Beware dishonest business practices.

Source: Google

★ 1

Loud environment, super busy, bad organization, bad music,

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★ 3

When the parking opens up, it will be much better.

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★ 1

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★ 1

One of the worse gyms I’ve been to and worse of all its new. It’s so packed, it’s a zoo in there. First day machines were broken. Parking was bad to begin with and now it’s worse with all the construction going on. You would’ve thought that they would’ve figured all this out prior to opening 3 months ago.

Source: Google

★ 2

The Gym looks big but i don’t think the space was used properly, hard to explain but it definitely isn’t as big as it looks not a deal breaker in that regard.

I have gone to crunch a lot outside the state etc.
but i noticed this one being only about 3 months old already have maintenance issues either with the cable machines and treadmills and the filters at the water fountain not being replaced.

Im a night owl i go at 2am to 6am give or take and thank god i do because this gym gets stupid packed any other time during the day it is actually borderline disgusting imo im pretty sure ill bet money they do not control capacity at all or guest capacity so good luck.

Ill keep my night owl schedule when it comes to this gym any other time its a no go.

Source: Google

★ 5

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★ 1

Crunch's success is their members loss!!!
Can't find parking daily. Had to park at BURLINGTON and WALK. Way too many members and not near enough equipment. And, they're still signing people up. Canceling my membership and going back to Golds.

Source: Google

★ 5

Good service and nice atmosphere

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★ 1

There machines suck
No parking
Bill problems
Horrible customer service
Way to crowded
Sauna and machine not working already

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★ 2

Only reason I signed up for this place was because of the daycare, and the daycare staff, their rules, and what they do in that daycare (absolutely nothing - they just watch the kids, no food and no diaper change allowed) turned me off from this gym that I once loved to go to. I was traveling from horizon to go here for the daycare. I am so glad I canceled and can move on, and just hire an babysitter.

Source: Google

★ 2

packed overcrowded gym final boss

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★ 5

Love that gym, open 24 H .

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★ 1

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★ 2

Gym is big, but way too busy. No machines or free weights are ever open. Sauna was a selling point but it hilariously never works.

Tried to cancel online, you have to go in.

They never processed my cancellation properly even though I went in, so I emailed corporate and magically they called me saying they saw my 30-day cancellation charge, but didn’t actually cancel my account.

Scammers!

Source: Google

★ 3

Muy buen equipo pero mucho tronko y estorbos en el lugar no se puede entrenar

Source: Google

★ 1

Do not recommend this gym. The only reason why I started going was because of the daycare but they have horrible service. My one year old son was suspended from the daycare!?! Because he hits when toys are taken away from him. I don’t condone that or justifying his behavior but if the staff really know what they are doing they would redirect the children. All the kids are running around like crazy all the time. The staff are just standing around not doing anything. I was told the kids would have different activities everyday but they don’t. They call me 10-15 minutes into the workout that my son has been crying non stop for 15 minutes and I need to pick him up. When I arrive he is not crying. When I ask my older daughter if he was crying she says no. The have always made me feel unwelcome when I enter the gym and I feel they don’t like my children. The staff lacks knowledge on child care and the nurturing part to help children stop crying and share. The toddler area they have is ridiculously small and don’t want to be there when they see the older children running around in their area. I’m so upset that a 1 year old was suspended. I will be talking to a higher manager and canceling my membership.

Source: Google

★ 1

Customer service is terrible, and when you want to cancel your membership they give you a thousand excuses, the parking lot is always full, and inside it looks like a market, so many people that you can't do your exercises properly, you run out of breath, it's terrible.

Source: Google

★ 1

I signed up for this gym specifically to take their group fitness and Pilates classes, but it’s been an absolute nightmare. The classes are constantly full the moment registration opens, and even when I do manage to sign up, I can’t make it to the class because the parking situation is a disaster. I have to allot myself an hour just to find parking, as it usually takes 20-40 minutes to find a spot. It’s incredibly frustrating to have to show up that early just to ensure I can actually make it to class.

The parking lot isn't just an issue for members, it’s a problem for the instructors too. They’ve complained about the lack of reserved spots for them, so everyone is fighting for the same space.

On top of that, the gym itself has a lot of issues. The paper towel dispensers are often empty, there aren’t nearly enough lockers for the number of people working out, and the water filters haven’t been replaced in weeks. The gym is new, but everything already looks worn down. The equipment is in need of maintenance. Several machines don’t work properly. The overcrowded parking lot is a direct reflection of the overcrowded gym, and it’s not a pleasant experience at all.

I was really excited to join, but unfortunately, my experience has been disappointing, and I wouldn’t recommend this gym to anyone.

Source: Google

★ 1

Worst gym ever put my cancellation request since a month ago and they keep try to charge me. Be careful Guys cause now they wanna send me to collections

Source: Google

★ 1

New gym and they’re going to fix the parking lot??? I truly don’t get it.

Source: Google

★ 1

For my Military people It’s a process to transfer your home gym it has to even be approved and you have to have checked in a certain amount of times at your new home gym to be approved. It’s almost been a month for me to get transferred and I’m still not transferred really shouldn’t be this long difficult process especially because I moved cuz of military

Source: Google

★ 5

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★ 2

Nice gym, but maybe make a rule about not allowing people to bring tripods and record women working out. Highly wrong and invasive.

Source: Google

★ 2

They only have ONE smith machine and as we already know gym gets way too crowded (any time). Got the membership because of the child care but since there’s too many people there is a wait list last time was an hour so I had to leave .. for people that have a fixed schedule this gym might be complicated.

Source: Google

★ 4

Always packed

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★ 2

I had really high hopes for this gym. I was so excited to join. But after a couple of months of it being open I realize compared to my previous gym just how small it is. Everything feels so bunched up together. Going anytime after 3pm is a waste of time. Very few machines. Will be going back to my previous gym

Source: Google

★ 1

Source: Google

★ 1

Horrible gym, I had to get a membership at another gym because theres never any parking available. The gym is always packed so can't really use any cable machines. Customer service sucks, everytime I walk in the people at the front desk are joking around and dont even notice people walking in. Trash cans are always full, and I have never seen anyone picking the trash up. I had the kick off appointment that was a waste of time, when I joined they told me all the benefits of it and the trainer was just too worried about selling, she would ask me a question then when I was trying to answer she was too busy looking around, looking at her phone and fixing her hair, how is she going to sell training sessions when she's not even listening to what I had to say, and when she realized I was not buying anything she had the nerve to get bothered. Overall awful experience if you are looking for a gym avoid Crunch.

Source: Google

★ 1

Been trying to cancel before billing!!! And no manager seems to be working.

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★ 5

Me encanta está muy completo y sobretodo tiene guardería ✨🫶🏻✨💪🏻❤️😍

Source: Google

★ 4

Source: Google

★ 2

Unfortunately I am considering canceling my membership. I had such high hopes for this new gym but it fell flat. Way way way too many people, no parking, people parking on the streets and dirt which makes gym over capacity. Going to the gym is already hard enough, now I have to be selective of when I go to avoid a huge crowd? Not everyone has 2+ hrs to spend at the gym. The parking lot is full from 5am to 12am. Every time I drive past it I think of how much I DONT want to go. With the amount of time it takes to find parking and waiting for equipment, I would rather pay more somewhere else but have a better experience. Yes the equipment and Amenities are nice but not worth it if you can never use it. I would say go here if you’re someone who has all the time in the world and doesn’t get frustrated or overwhelmed easily.

Source: Google

★ 5

This gym is absolutely fantastic! The staff is incredibly friendly and always ready to help, making every visit welcoming and enjoyable. The facility is spotless, with top-notch cleanliness and well-maintained equipment that makes every workout seamless. One of the standout features is the excellent child care service, allowing parents to focus on their fitness while knowing their little ones are in great hands. Plus, the gym community is amazing—motivated, supportive, and always bringing positive energy. Whether you’re a beginner or a seasoned athlete, this is the perfect place to work out!

Source: Google

★ 4

Overall all it’s a good gym solid amount of variety of gyms and they offer some pretty high end machines and cables I do gotta say doe that some of the pull down machines have this weird feeling where it looses tension at the top in result feeling very weird. I don’t get why people are crying about how packed it is, I get it is annoying but jeez remember this a public gym if you got such problem go to a private gym if it bothers you that much or go at different times lol. For the layout for the gym I do agree that it can be better sorted out. The restrooms are very small which can be annoying but oh well. Overall it’s a solid gym and for what you pay for it really is a good gym it can get very crowded at times but it’s not the end of the world and still is trainable. One last thing is that it wouldn’t hurt to invest in more smith machine racks

Source: Google

★ 5

The staff here is beyond amazing! Always clean, and has the best equipment.

Source: Google

★ 1

This location makes it hard to park and book a class lol.

Source: Google

★ 1

stay away from crunch! unless you’re free between 1-3 pm, don’t bother coming here , people saving parking spots because there’s not enough, people waiting as soon as you get into your car and get upset because you don’t leave quick enough INSANE ! squat racks are too close to each other, have to wait to put your weights on, been here for a month and i hate it! I am definitely cancelling and going to a gym I actually enjoy going to. please do not come here !

Source: Google

★ 1

This gym is trash. Whoever designed it was probably hired off craigslist or something. As big as it looks on the outside it feels small from the inside. Way too busy to get a full workout in, the locker room is WAY too small, same with the sauna. My middle school locker room was bigger than this. To find parking is just a disaster, there's a high chance of getting into an accident with how small and crowded it gets. The personal trainers either just stand there or are sitting half the time. I asked for a water because I forgot mine and they didn't have any. How do you not have water at a gym? It feels like they just got all the equipment they had and stuffed it inside, everything is so cramped up you're literally bumping into people adding plates to your machine. Very disappointing to say the least especially with how much they hyped up this gym.

Source: Google

★ 5

Big, clean gym. Has everything you could need. Quality of life improves are I wish the flat benches and seat benches were offset, and wish the locker room was bigger. But that doesn't effect my workout, just QOL gripes.

Source: Google

★ 1

For a new gym, nothing ever works, there’s not enough machines or equipment for the amount of people that go, it’s always way too packed. There is one smith machine in the entire gym…ONE! Crunch needs to focus on capacity issues entirely and enforce it when clearly the facility is way passed capacity limits. Also, whoever chose the layout of equipment needs to be fired, y’all have way too much room, and there is absolutely no structure or order in where you have equipment and machines located. It’s a mess. Employees also are always too busy talking and aren’t ever welcoming or attentive. Very unprofessional. The paper towels are always running out, and nobody to fill them. And why are people working out next to trash cans… please, redo trash can locations! It’s a joke. All the perks you get with the premium membership is pointless because hydromassage chairs, red light therapy, etc is never functioning. There is never any parking either, and if you try to park somewhere close by, they will announce that they are towing vehicles. Overall, this gym is a disaster. Hire a new GM or facility manager because dang guys… horrible.

Source: Google

★ 1

Trainer with long black hair and blonde hair extensions is SO RUDE! Terrible!

Source: Google

★ 1

I got a crunch membership after struggling with the childcare at chuze. I was really hoping crunch would be better but I was highly disappointed. I have no issues getting my kids into the kids club, however I can't get a workout in. I go in around 10-11am and the machines are always full. The limited number of machines make it impossible to get a full workout in. The people in the gym also lack gym etiquette as they hog up to 2-3 machines at a time. Will be canceling because it's not even worth it.

Source: Google

★ 3

Completely and utterly overcrowded, always. Finding parking is a nightmare. People have resorted to parking in the dirt lot next to the gym. Thirty minutes wait to get your kid into the daycare area on extra busy days. Good luck trying to get on a machine. Should have kept my membership at my other gym.

Source: Google

★ 5

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★ 1

Super over crowded there’s not even parking. I have to park across the street

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★ 5

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★ 1

I was very exited to start my gym goals (1st day) however Kids crunch is a nightmare. All kids crying non stop. My child did not want to stay. Food, milk or stroller not permitted.(not mention to me when I sign in) I was not able to workout for 30 when I was called to pick up my child. Overall gym was not a good fit for me or my child. 😔

Source: Google

★ 3

3.75/5⭐️
I was very excited when I learned a new Crunch was to be opened on Zaragoza. The Dyer location was far out from me and is too small. My first few times at the gym upon opening was a good experience. The equipment is nice with a large variety and multiple of the same machines to reduce wait time. Sometimes it does feel too warm, I think circulation or air flow needs to be inspected. My biggest issue with the gym is how busy and packed it’s gotten. Especially if you are someone who workouts after work (btwn 5-8pm). It takes me nearly 15+ mins to find parking and once I go in to workout, it takes me even longer as I have to wait for machines, free weights, anything! I think the problem is Crunch allows guests to park in the dirt lot. If they were more strict about this, there wouldn’t be an abnormal # of people occupying the gym and ridiculously increasing wait times. Please address this issue. The number of DESIGNATED parking spots should be perfect for the number of people that are allowed in the gym at a time.

Source: Google

★ 5

Badass gym 😝 easy to workout everyone is friendly. 24/7 aint gonna lie better than Anytime.

Source: Google

★ 3

I signed up because of the convience of being 24 hours and affordability. Gym looks clean and organized HOWEVER I can never get a Pilates class. I understand that a 24 hr advanced scheduling is required but you can’t get in and classes are in morning or afternoon when I work. Nothing available for people that work. I might as well buy my Pilates board and workout at home. I feel there should be more instructors and I don’t want to hear “we’re sorry “. Instead of apologizing create a solution!!!!

Source: Google

★ 3

Personally, My first experience at this gym The person that was helping me at the front counter wasn’t very informative. I feel like because the location is new. They were tired of explaining how everything works . We went roughly like around 7 PM and at that time the gym seem to be pretty semi full, but there was enough space and equipment open for us to try everything out, but I went a second time and the gym was completely packed and so was the parking lot because of all the classes. There is only one of each machine so it makes it hard to complete your workout plan if you had one. My partner and i end up having to do cardio before we do anything else, which isn’t what we’re trying to do. a lot of the people that I’ve noticed that workout there seem to hog a lot of the machines for example the third time that I had went I went with my mom roughly around 10:30 AM I was trying to show my mom the machines, and there was a gentleman that was standing with his friend next to one of the lateral machines. My mom and i had already finished our workout and he barely started using that machine. We had asked if he was using it said yes but he was literally standing there for maybe 15 maybe 20 minutes just standing next to the machine while we were waiting. He hopped on the machine as we were leaving which sucked im all about patience but him waiting there for 15-20 was a little frustrating … I just feel like the space or the layout that they had put everything in just doesn’t work. Yes there is a lot of equipment to use but at the same time a lot of people go there to use the machines and it’s just an overwhelming experience.

Source: Google

★ 2

The gym is great but 2nd time and no TP!

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★ 3

Stop letting people park in the dirt the best part of this location is that the amount of parking yall have is perfect for the amount of equipment yall have. A over packed gym sucks to work out in

Source: Google

★ 3

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★ 2

I signed up for this gym expecting to go to the cycling classes. So far no luck getting into one as they get booked immediately. Would not recommend if you’re considering this gym for group fitness.

Source: Google

★ 1

Terrible customer service. They don’t know what they talk about and give you the run around -
When someone “knows” their excuse is “new gym / lots going on” waste of money

Source: Google

★ 5

This gym is amazing. Staff friendly. Trainers very nice and friendly. Childcare staff on point!

Source: Google

★ 5

Awesome gym. Good equipment. Now I remember why I didn't like the big gyms. There's always a couple of people that reserve some machines by putting their stuff and claiming it for 20 to 30 minutes. I have a routine to finish like every one else. There's a lot of classes that they offer. Very complex place. New equipment i never used before. Staff is awesome. Trainers are awesome too.

Source: Google

★ 1

Me inscribí en este gym, me apure para ser de los primeros fue imposible encontrar estacionamiento las primeras dos semanas así q fui como a la tercera, pedí mi kit de promoción q prometieron darme x inscribirte entre los primeros 500 y q ya no tienen así q ya no me van a dar nada, q ya los repartieron en el open house pero ellos no decían eso en su publicidad q se los darían solo a los q fueran al open house, para mi no cumplen lo que prometen el gimnasio está bien pero muy abarrotado no puedes hacer ejercicio tranquila nunca hay clases disponibles no hay estacionamiento es de pensar si me quedo con la membresía

Source: Google

★ 5

This is an awesome gym! Crunch kids staff is amazing! The Front desk welcomes you with a smile and is super helpful with any questions. I think they are doing the best they can with the massive amount of flowing new members and im sure that is overwhelming but they are killing it !!! Not to mention all the cool areas such as the saunas, red light therapy and the hydro massage!!!! By far my favorite thing at this gym are the group classes they offer, such a wide variety. My goal is to try them all! Happy to have found my place 👍

Source: Google

★ 1

I decided to give Crunch a try. I signed up and went in but it felt off like it was humid and stuffy in there and just way too overcrowded so I decided to cancel my membership and go somewhere else, not making a fuzz about that, I can go to any other gym and work out there it’s cool, but the thing is I signed up when the pre-registration where going on and I paid my monthly fee right then and there, they took my money on the spot. So I decide to cancel and the staff tells me that they’re not allowed to cancel within three months so I’m thinking something seems off. They tell me that I need to sign up so the manager can call me in a FEW WEEKS to talk to me about cancellation. Somethings off why is a manager the only one that can cancel my membership and why does it take a few weeks? I did my part I went into the gym to cancel. Why am I not allowed to cancel it on the spot? This is this just seems like bad business. Now im glad I canceled and will not be joining any other crunch gym if this is how they all operate

Source: Google

★ 4

Source: Google

★ 5

Source: Google

★ 4

Pros: classes, so much equipment, clean place, sauna and redlight therapy (which I haven’t used yet)

Cons: music sound is loud, personal training is expensive (200 bucks/month more than golds - a competitor), lights are too bright.

I think it’s ok for what they charge, and I think with the lights and music they can get 4/5 stars

Source: Google

★ 2

I joined the gym for about 3 weeks. I wanted to try the classes but it's just too complicated to book classes get booked within seconds. Needless to say you have to have an alarm set to book a class and the app open so that you can do it within seconds otherwise you can't go. So I decided to cancel which has been a ridiculous process. I went in person to cancel like you're supposed to do just to have my name written down in a binder and supposedly a manager is supposed to get back with you which nobody did I've had to call four times since because my membership is still showing active. After the manager had told me my account would be canceled the day I had talked to her. I just checked and it's still active I better not get charged!!

Source: Google

★ 5

Execelente. Me a gustado mucho lo que ofrece sobre todo las clases y el sauna

Source: Google

★ 4

Just joined this place!
I'm in the beginning stage, so
no review just yet.
So far so good!!!

Source: Google

★ 1

When I initially started coming on their first week of being open I had no issues. It’s amazing how the following weeks their gym is going down really quickly, (going based on their other reviews that havethe same issues I’ve encountered) the only three times I have asked to used the hydro therapy massage they come up with some excuse of “our system is slow sorry come back next time or is under maintenance,” in which it’s included in my gym membership. Second issue I’ve encountered most of the people are just sitting down in the work out equipment, on their phones for 10 minutes or more not using the equipment, others are chitchatting standing there doing nothing, taking forever to finish their sets or sitting down reserving the work out equipment for their friend not using it at all. Last but not least the sauna says no shoes inside, there’s been times I’ve gone in there and there’s a strong odor of feet considering is a heat sauna, makes the smell even worst. Some of their paper towels dispensers haven’t been restocked, the cleaning spray bottles are not even full, they’re close to being empty, the weights are not stacked correctly you’re having to go look for them at another weightlifting station or the weights are still on the equipment not re-rack, one of their seated weight lift stations is missing the header and hasn’t bend fixed for a week. Also their classes are based on reservation spots which are very few limited spots and most of them are reserved immediately as soon as they open, 22hrs prior. Very disappointing how this gym is starting to turn out to be knowing it’s only been open exactly for two weeks already. I will be canceling my gym membership pretty soon if nothing is changed and will be going to the new planet fitness down the same street.

Source: Google

★ 1

Where is management at???? Like I’ve been waiting to get a problem solved and it’s been over 2 weeks of waiting for someone to reach out… it sucks.

Source: Google

★ 5

Very kind to me when I used the guest pass. Very large and clean gym. I would sign up if I lived permanently in El Paso

Only suggestion is that they make the locker room a little bit, it’s tiny! But still 5 stars

Source: Google